Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Background :
-During the repairing of Air conditioners, service engineers are not aware about the
right option code & EEPROM part code according to the model.
-At the time of PBA change, Auto Restart, Option Error & Reinserting, engineer
doesn’t feed the correct option code according to the model due to which the
efficiency of an air conditioner gets affected.
Purpose :
-To create awareness among all field engineer regarding option code & EEPROM
Part code of all RAC models produce from 2021 ~2025
Guideline :
-During any PBA replacement , Option Error & Airflow related problem, engineer
should feed the right option code as per the model.
-Engineer should always use correct option code & EEPROM part code as per
model.
-Engineer should follow correct method for inserting option code.
Link to download ESG :
CS / GSPN Portal >> Communication >> ESG List >> Enter ESG title in ‘Title’ field > Search >
Click on ESG in list> Click on attachment to download
Confidential: Only for Internal distribution
Page 1 of 14 Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Confidential: Only for Internal distribution
Page 2 of 14 Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option codes & EEPROM Part code ‘21 Model :
Mode Code Option Code EEPROM
AR12AY4YATZNNA 010000-10521A-20001A-30E301 DB82-03764D
AR12AY5YATZNNA 015215-10422A-272000-371804 DB82-05888A
AR12AY4YAWKNNA 000000-10521A-20001A-30E301 DB82-03765C
AR18AY4YATZNNA 010002-10524A-20001A-30F101 DB82-03765D
AR18AY5YATZNNA 015215-10424C-273200-371704 DB82-05889A
AR18AYMZAURNNA 000002-10524A-20001A-30F101 DB82-03765D
AR24AY4YATZNNA 0B0002-10524C-20001A-30E301 DB82-03764E
AR12AYMZAURNNA 000000-10521A-20001A-30E301 DB82-03765C
AR18AYNZAURNNA 014015-10424C-273200-371714 DB82-05889A
AR18AY4ZAPGNNA 010002-10524A-20001A-30F101 DB82-03765D
AR12AY4ZAWKNNA 015215-10422A-272000-371804 DB82-05888A
AR18AY3YBTZNNA 01000C-10525C-22001A-309301 DB82-03765E
AR18AY3YBWKNNA 01000C-10525C-22001A-309301 DB82-03765E
AR18AY3ZBPGNNA 01000C-10525C-22001A-309301 DB82-03765E
AR18AY3ZBWKNNA 01000C-10525C-22001A-309301 DB82-03765E
AR18AY3YBTANNA 01000C-10525C-22001A-309301 DB82-03765E
AR18AY3ZBUSNNA 01000C-10525C-22001A-309301 DB82-03765E
AR18AY4YBWKNNA 010002-10524A-20001A-30F101 DB82-03765D
AR24AY4YAWKNNA 0A0002-10524C-20001A-30E301 DB82-03764E
AR18AY4ZAUSNNA 010002-10524A-20001A-30F101 DB82-03765D
AR18AY4YAWKNNA 010002-10524A-20001A-30F101 DB82-03765D
AR18AYMZABENNA 010002-10524A-20001A-30F101 DB82-03765D
Page 3 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option codes & EEPROM Part code ‘21 Model :
Mode Code Option Code EEPROM
AR18AY4YAPGNNA 010002-10524A-20001A-30F101 DB82-03765D
AR18AY4YATANNA 010002-10524A-20001A-30F101 DB82-03765D
AR18AY4ZAWKNNA 010002-10524A-20001A-30F101 DB82-03765D
AR12AYMZABENNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AY4ZAPGNNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AY4ZAUSNNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AY4YATANNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AYMYATBNNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AY5YATANNA 015215-10422A-272000-371804 DB82-05888A
AR12AYNYATBNNA 015215-10422A-272000-371804 DB82-05888A
AR18AY5YAWKNNA 015015-10424C-273200-371714 DB82-05889A
AR18AY5ZBWKNNA 015015-10424C-273200-371714 DB82-05889A
AR18AY5YBTZNNA 015015-10424C-273200-371714 DB82-05889A
AR18AY5YBTANNA 015015-10424C-273200-371714 DB82-05889A
AR18AYNYATBNNA 015015-10424C-273200-371714 DB82-05889A
AR18AYNZABENNA 014015-10424C-273200-371714 DB82-05889A
AR18AY5ZAPGNNA 014015-10424C-273200-371714 DB82-05889A
AR18AY5ZAUSNNA 015015-10424C-273200-371714 DB82-05889A
AR18AY5ZAWKNNA 014015-10424C-273200-371714 DB82-05889A
AR18AY5YBWKNNA 014015-10424C-273200-371714 DB82-05889A
AR18AYNZBURNNA 014015-10424C-273200-371714 DB82-05889A
AR18AYNZBBENNA 014015-10424C-273200-371714 DB82-05889A
Page 4 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option codes & EEPROM Part code ‘21 Model:
Mode Code Option Code EEPROM
AR18AY4YAPGNNA 010002-10524A-20001A-30F101 DB82-03765D
AR18AY4YATANNA 010002-10524A-20001A-30F101 DB82-03765D
AR18AY4ZAWKNNA 010002-10524A-20001A-30F101 DB82-03765D
AR12AYMZABENNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AY4ZAPGNNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AY4ZAUSNNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AY4YATANNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AYMYATBNNA 000000-10521A-20001A-30E301 DB82-03765C
AR12AY5YATANNA 015015-10424C-273200-371714 DB82-05888A
AR12AYNYATBNNA 015015-10424C-273200-371714 DB82-05888A
AR18AY5YAWKNNA 015015-10424C-273200-371714 DB82-05889A
AR18AY5ZBWKNNA 015015-10424C-273200-371714 DB82-05889A
AR18AY5YBTZNNA 015015-10424C-273200-371714 DB82-05889A
AR18AY5YBTANNA 015015-10424C-273200-371714 DB82-05889A
AR18AYNYATBNNA 015015-10424C-273200-371714 DB82-05889A
AR18AYNZABENNA 014015-10424C-273200-371714 DB82-05889A
AR18AY5ZAPGNNA 014015-10424C-273200-371714 DB82-05889A
AR18AY5ZAUSNNA 015015-10424C-273200-371714 DB82-05889A
AR18AY5ZAWKNNA 014015-10424C-273200-371714 DB82-05889A
AR18AY5YBWKNNA 014015-10424C-273200-371714 DB82-05889A
AR18AYNZBURNNA 014015-10424C-273200-371714 DB82-05889A
AR18AYNZBBENNA 014015-10424C-273200-371714 DB82-05889A
Page 5 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option codes & EEPROM Part code ‘22 Model :-
Model Code Option Code EEPROM
AR18BY5ZAPG 014015-10424C-273200-371714 DB82-06111A
AR18BY5YATB 014015-10424C-273200-371714 DB82-06111A
AR18BY5ZAWK 014015-10424C-273200-371714 DB82-06111A
AR18BYNZBWK 014215-10424C-273200-371704 DB82-06111A
AR18BY5ANWK 015A15-10C24C-273200-371704 DB82-06797A
AR18BY5AMWK 015A15-10C24C-273200-371704 DB82-06797A
AR18BY5AQWK 015815-10C24C-273200-371714 DB82-06797A
AR18BY5APWK 015A15-10C24C-273200-371704 DB82-06797A
AR18BY5ARWK 015815-10C24C-273200-371714 DB82-06797A
AR18BYNAMWK 015815-10C24C-273200-371714 DB82-06797A
AR18BYNANWK 015815-10C24C-273200-371714 DB82-06797A
AR18BY5ACWK 015BD5-10C25E-273200-371834 DB82-06051A
AR24BY4YAWK 0A0002-10524C-21001A-30E301 DB82-02917D
AR24BYMZABE 0A0002-10524C-21001A-30E301 DB82-02917D
AR24BYMZAUR 0A0002-10524C-21001A-30E301 DB82-02917D
AR24BY4YBWK 0A0002-10524C-21001A-30E301 DB82-02917D
AR24BY4AMWK 0B0001-10524C-25901A-30DB53 DB82-02917E
AR24BY4ANWK 0B0001-10524C-25801A-30D353 DB82-02917E
Page 6 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option codes & EEPROM Part code ‘22 Model :-
Model Code Option Code EEPROM
AR12BY4YAWK 000000-10521A-21001A-30E301 DB82-03770B
AR12BYMZABE 000000-10521A-21001A-30E301 DB82-03770B
AR12BYMZAUR 000000-10521A-21001A-30E301 DB82-03770B
AR12BY4YATA 000000-10521A-21001A-30E301 DB82-03770B
AR12BY4ZAPG 000000-10521A-21001A-30E301 DB82-03770B
AR12BY4ZAWK 000000-10521A-21001A-30E301 DB82-03770B
AR12BY4APWK 010000-10521A-25901A-30EB33 DB82-03770B
AR12BY4AMWK 010000-10521A-25901A-30EB33 DB82-03770B
AR12BY4ANWK 010000-10521A-25901A-30EB33 DB82-03770B
AR12BYMAMWK 010000-10521A-25801A-30E333 DB82-03770B
AR12BYMANWK 010000-10521A-25801A-30E333 DB82-03770B
AR12BX4ZAWK 00D022-10521A-21001A-30F301 DB82-03769D
AR12BY5YAWK 014015-10422A-272000-371814 DB82-06052A
AR12BY5YATA 014015-10422A-272000-371814 DB82-06052A
AR12BY5AMWK 015A15-10C22A-272000-371804 DB82-06052A
AR12BY5ACWK 015BD5-10C24A-272000-371834 DB82-06052A
AR18BY3YAWK 00000C-10525C-23001A-309301 DB82-03770C
AR18BYLZAUR 00000C-10525C-23001A-309301 DB82-03770C
AR18BYLZAUS 00000C-10525C-23001A-309301 DB82-03770C
AR18BYLZABE 00000C-10525C-23001A-309301 DB82-03770C
AR18BY3YATA 00000C-10525C-23001A-309301 DB82-03770C
AR18BY3ZAPG 00000C-10525C-23001A-309301 DB82-03770C
AR18BY3YATB 00000C-10525C-23001A-309301 DB82-03770C
AR18BY3ZAWK 00000C-10525C-23001A-309301 DB82-03770C
AR18BYLZAWK 00000C-10525C-23901A-309B01 DB82-03770C
AR18BY3YATZ 01000C-10525C-23901A-309B01 DB82-03770C
AR18BY3YBWK 00000C-10525C-23001A-309301 DB82-03770C
Page 7 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option codes & EEPROM Part code ‘22 Model :
Model Code Option Code EEPROM
AR18BY3APWK 010002-10525A-25901A-308983 DB82-03770D
AR18BY3AMWK 010002-10525A-25901A-308983 DB82-03770D
AR18BY3AQWK 010002-10525A-25801A-308183 DB82-03770D
AR18BY3ANWK 010002-10525A-25901A-308983 DB82-03770D
AR18BY3ARWK 010002-10525A-25801A-308183 DB82-03770D
AR18BY4YAWK 000002-10524A-21801A-308101 DB82-03770D
AR18BYMZABE 000002-10524A-21001A-308101 DB82-03770D
AR18BYMZAUR 000002-10524A-21801A-308101 DB82-03770D
AR18BY4YATA 000002-10524A-21001A-308101 DB82-03770D
AR18BY4ZAPG 000002-10524A-21001A-308101 DB82-03770D
AR18BY4YATB 000002-10524A-21001A-308101 DB82-03770D
AR18BY4ZAWK 000002-10524A-21001A-308101 DB82-03770D
AR18BY4YBWK 000002-10524A-21001A-30F101 DB82-03768C
AR18BX4ZAWK 00D021-12524A-21001A-30E101 DB82-03770E
AR18BY4ANWK 015A15-10C26A-273200-371604 DB82-06709A
AR18BY4AMWK 015A15-10C26A-273200-371604 DB82-06709A
AR18BY4AQWK 015815-10C26A-273200-371614 DB82-06709A
AR18BY4APWK 015A15-10C26A-273200-371604 DB82-06709A
AR18BY4ARWK 015815-10C26A-273200-371614 DB82-06709A
AR18BY4ACWK 015BD5-10C25C-273200-371634 DB82-06814A
AR18BYNZAWK 014215-10424C-273200-371704 DB82-06111A
AR18BYNZABE 014015-10424C-273200-371714 DB82-06111A
AR18BYNZAUR 014015-10424C-273200-371714 DB82-06111A
AR18BYNZAUS 014015-10424C-273200-371714 DB82-06111A
AR18BY5YAWK 014015-10424C-273200-371714 DB82-06111A
AR18BY5YATA 014015-10424C-273200-371714 DB82-06111A
AR18BY5YATZ 015215-10424C-273200-371704 DB82-06111A
Page 8 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option codes & EEPROM Part code ‘23 & ‘24 Model :-
Model Code Option Code EEPROM Code Version
AR12CYLAMWK 10-00-00-52-1A-58-01-A0-E3-33 DB82-03770B 11.10.14
AR12CY3AMWK 10-00-00-52-1A-59-01-A0-EB-33 DB82-03770B 11.10.14
AR12CY3ANWK 10-00-00-52-1A-59-01-A0-EB-33 DB82-03770B 11.10.14
AR12CYLANWK 10-00-00-52-1A-59-01-A0-EB-33 DB82-03770B 11.10.14
AR12CY3APWK 10-00-00-52-1A-58-01-A0-E3-33 DB82-03770B 11.10.14
AR12CY3AQWK 10-00-00-52-1A-58-01-A0-E3-33 DB82-03770B 11.10.14
AR12CYLZABE 00-00-00-52-1A-18-01-A0-E3-01 DB82-03770B 11.10.14
AR12CY3ZAGD 00-00-00-52-1A-18-01-A0-E3-01 DB82-03770B 11.10.14
AR12CY3ZAPG 00-00-00-52-1A-18-01-A0-E3-01 DB82-03770B 11.10.14
AR12CY3ZAWK 00-00-00-52-1A-18-01-A0-E3-01 DB82-03770B 11.10.14
AR12CY3YATA 00-00-00-52-1A-18-01-A0-E3-01 DB82-03770B 11.10.14
AR12CYLZAGE 10-00-00-52-1A-19-01-A0-EB-01 DB82-03770B 11.10.14
AR12CYLZBGE 10-00-00-52-1A-19-01-A0-EB-01 DB82-03770B 11.10.14
AR12CX3ZAWK 0D-02-20-52-1A-1A-01-A0-F3-01 DB82-03769D 11.02.01
AR12CY5AMWK 15-81-50-C2-2A-72-00-07-18-14 DB82-06052A 21.01.26
AR12CY5ANWK 15-81-50-C2-2A-72-00-07-18-14 DB82-06052A 21.01.26
AR12CY5ZAGD 14-01-50-42-2A-72-00-07-18-14 DB82-06052A 21.01.26
AR12CYNZAGE 15-21-50-42-2A-72-00-07-18-40 DB82-06052A 21.01.26
AR18CY3ANWK 10-00-20-52-5A-59-01-A0-99-83 DB82-03772B 12.08.17
AR18CY3AAGB 10-00-20-52-5A-59-01-A0-99-83 DB82-03772B 12.08.17
Page 9 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option codes & EEPROM Part code ‘23 & ‘24 Model :-
Model Code Option Code EEPROM Code Version
AR18CY3AMWK 10-00-20-52-5A-59-01-A0-99-83 DB82-03772B 12.08.17
AR18CY3AQWK 10-00-20-52-5A-58-01-A0-91-83 DB82-03772B 12.08.17
AR18CY3ARWK 10-00-20-52-5A-58-01-A0-91-83 DB82-03772B 12.08.17
AR18CY3AAGC 10-00-20-52-5A-58-01-A0-91-83 DB82-03772B 12.08.17
AR18CYLAMWK 10-00-20-52-5A-58-01-A0-91-83 DB82-03772B 12.08.17
AR18CYLANWK 10-00-20-52-5A-59-01-A0-99-83 DB82-03772B 12.08.17
AR18CYLZABE 00-00-20-52-4A-18-01-A0-91-01 DB82-03772B 12.08.17
AR18CY3ZAGD 00-00-20-52-4A-18-01-A0-91-01 DB82-03772B 12.08.17
AR18CYLZAWK 00-00-20-52-4A-19-01-A0-99-01 DB82-03772B 12.08.17
AR18CYLZAGE 10-00-20-52-4A-19-01-A0-99-01 DB82-03772B 12.08.17
AR18CY3ZAPG 00-00-20-52-4A-18-01-A0-91-01 DB82-03772B 12.08.17
AR18CY3ZAWK 00-00-20-52-4A-18-01-A0-91-01 DB82-03772B 12.08.17
AR18CY3YATA 00-00-20-52-4A-18-01-A0-91-01 DB82-03772B 12.08.17
AR18CY3YATC 10-00-20-52-4A-19-01-A0-99-01 DB82-03772B 12.08.17
AR18CY3YAWK 10-00-20-52-4A-19-01-A0-99-01 DB82-03772B 12.08.17
AR18CYLZBGE 10-00-20-52-4A-19-01-A0-99-01 DB82-03772B 12.08.17
AR18CX3ZAWK AD-02-12-52-4A-1A-01-A0-81-01 DB82-07484A 12.08.17
AR18CY4AAGB 15-81-50-C2-6A-73-20-07-16-14 DB82-07456A 22.08.17
AR18CY4AMWK 15-A1-50-C2-6A-73-20-07-16-40 DB82-07456A 22.08.17
AR18CY4ANWK 15-A1-50-C2-6A-73-20-07-16-40 DB82-07456A 22.08.17
AR18CY4APWK 15-81-50-C2-6A-73-20-07-16-14 DB82-07456A 22.08.17
AR18CY4AQWK 15-81-50-C2-6A-73-20-07-16-14 DB82-07456A 22.08.17
AR18CY4ARWK 15-81-50-C2-6A-73-20-07-16-14 DB82-07456A 22.08.17
AR18CYMZAWK 14-01-50-42-5A-73-20-07-16-14 DB82-07456A 22.08.17
AR18CY4ZAPG 14-01-50-42-5A-73-20-07-16-14 DB82-07456A 22.08.17
AR18CY4ZAGD 14-01-50-42-5A-73-20-07-16-14 DB82-07456A 22.08.17
AR18CY5AAGB 15-A1-50-C2-4C-73-20-07-17-40 DB82-07455A 22.08.17
Page 10 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option codes & EEPROM ‘23 & ‘24 Models :
Model Code Option Code EEPROM Code Version
AR18CY5AAGC 15-81-50-C2-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CY5AMWK 15-A1-50-C2-4C-73-20-07-17-40 DB82-07455A 22.08.17
AR18CY5ANWK 15-A1-50-C2-4C-73-20-07-17-40 DB82-07455A 22.08.17
AR18CY5APWK 15-81-50-C2-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CY5AQWK 15-81-50-C2-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CYNAMWK 15-81-50-C2-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CYNANWK 15-A1-50-C2-4C-73-20-07-17-40 DB82-07455A 22.08.17
AR18CY5ARWK 15-81-50-C2-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CY5ASWK 15-81-50-C2-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CY5YATC 15-21-50-42-4C-73-20-07-17-40 DB82-07455A 22.08.17
AR18CY5ZAGD 14-01-50-42-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CYNZAWK 14-21-50-42-4C-73-20-07-17-40 DB82-07455A 22.08.17
AR18CYNZAGE 15-21-50-42-4C-73-20-07-17-40 DB82-07455A 22.08.17
AR18CY5ZAPG 14-01-50-42-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CY5ZAWK 14-01-50-42-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CYNZBWK 14-21-50-42-4C-73-20-07-17-40 DB82-07455A 22.08.17
AR18CY5YATA 14-01-50-42-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CYNZABE 14-01-50-42-4C-73-20-07-17-14 DB82-07455A 22.08.17
AR18CYNZBGE 15-21-50-42-4C-73-20-07-17-40 DB82-07455A 22.08.17
AR18CY5YAWK 15-21-50-42-4C-73-20-07-17-40 DB82-07455A 22.08.17
AR18CY5ACWK 15-BD-50-C2-6E-73-20-07-08-60 DB82-07455A 22.08.17
AR24CY3YAWK B0-00-20-52-4C-19-01-A0-9B-01 DB82-07485A 12.08.17
AR24CYLZABE B0-00-20-52-4C-19-01-A0-9B-01 DB82-07485A 12.08.17
AR24CY3ZAGD A0-00-20-52-4C-18-01-A0-93-01 DB82-07485A 12.08.17
AR24CY3AAGB B0-00-20-52-4C-59-01-A0-9B-53 DB82-07485A 12.08.17
AR24CY3AAGC B0-00-20-52-4C-58-01-A0-93-53 DB82-07485A 12.08.17
Page 11 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
EEPROM Part code ‘25 Model :
S.No Model Code Ton Star W EEPROM
1 AR50F12D0XHNNA 12K 3★ 3350 DB94-10585A
2 AR50F12D0LHNNA 12K 3★ 3350 DB94-10585A
3 AR50F12D1ZHNNA 12K 5★ 3500 DB94-10581A
4 AR60F19D13WNNA 18K 3★ 5300 DB94-10580A
5 AR60F19D1XWNNA 18K 3★ 5300 DB94-10580A
6 AR50F19D1XHNNA 18K 3★ 5300 DB94-10580A
7 AR50F19D13HNNA 18K 3★ 5300 DB94-10580A
8 AR50F19D1LHNNA 18K 3★ 5300 DB94-10580A
9 AR50F18D13HNNA 18K 3★ 4400 DB94-10582A
10 AR50F18D1XHNNA 18K 3★ 4400 DB94-10582A
11 AR50F18D1LHNNA 18K 3★ 4400 DB94-10582A
12 AR60F19D15WNNA 18K 5★ 5000 DB94-10583A
13 AR60F19D1ZWNNA 18K 5★ 5000 DB94-10583A
14 AR50F19D1NHNNA 18K 5★ 5000 DB94-10583A
15 AR50F19D1ZHNNA 18K 5★ 5000 DB94-10583A
16 AR50F19D15HNNA 18K 5★ 5000 DB94-10583A
17 AR60F24D13WNNA 24K 3★ 6300 DB94-10707A
18 AR50F24D1XHNNA 24K 3★ 6300 DB94-10707A
19 AR50F19C1XHNNA 18K 3★ 5000 DB94-10883A
Page 12 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Title ESG20250304 Option codes & EEPROM part code RAC Model 2021~25
ESG Date 4th Mar 2025 Requester Sanjay Sachdeva
ESG Type Technical Information Product / Model Air-condition
Option code ‘25 Models AC:
Option code
Model Code
General Install Cycle test
AR50F12D0XHNNA 000002-10521A-29801B-30E301 020000-100000-200000-300000 030000-100000-200000-300000
AR50F12D0LHNNA 000002-10521A-29801B-30E301 020000-100000-200000-300000 030000-100000-200000-300000
AR50F12D1ZHNNA 015215-10522A-272300-371840 026000-100600-20036A-300300 034E00-102B00-200000-300001
AR60F19D13WNNA 015A15-10D25A-273500-372640 024000-100750-20036A-30038A 036000-104C00-200000-300001
AR60F19D1XWNNA 015A15-10D25A-273500-372640 024000-100750-20036A-30038A 036000-104C00-200000-300001
AR50F19D1XHNNA 015215-10525A-273500-372640 026000-100600-20036A-300300 036000-104C00-200000-300001
AR50F19D13HNNA 015215-10525A-273500-372640 026000-100600-20036A-300300 036000-104C00-200000-300001
AR50F19D1LHNNA 015215-10525A-273500-372640 026000-100600-20036A-300300 036000-104C00-200000-300001
AR50F18D13HNNA 015215-10525B-272C00-371640 026000-100600-20036A-300300 035600-103F00-200000-300001
AR50F18D1XHNNA 015215-10525B-272C00-371640 026000-100600-20036A-300300 035600-103F00-200000-300001
AR50F18D1LHNNA 015215-10525B-272C00-371640 026000-100600-20036A-300300 035600-103F00-200000-300001
AR60F19D15WNNA 015A15-10D24C-273200-371740 024000-100750-20036A-300357 034A00-104500-200010-300001
AR60F19D1ZWNNA 015A15-10D24C-273200-371740 024000-100750-20036A-300357 034A00-104500-200010-300001
AR50F19D1NHNNA 015215-10524C-273200-371740 026000-100600-20036A-300300 034A00-104500-200000-300001
AR50F19D1ZHNNA 015215-10524C-273200-371740 026000-100600-20036A-300300 034A00-104500-200000-300001
AR50F19D15HNNA 015215-10524C-273200-371740 026000-100600-20036A-300300 034A00-104500-200000-300001
AR60F24D13WNNA 015A15-10D24C-273F00-372840 024000-100750-20036A-300357 035900-105600-200010-300001
AR50F24D1XHNNA 015215-10523C-273F00-372840 026000-100600-20036A-300300 035900-105500-200000-300001
AR50F19C1XHNNA 015215-16525A-273236-371640 026000-100600-20036A-300300 035A5A-10464B-200000-300001
Page 13 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
Excellent Service Guide SWA CS TEAM
Distribution List : CS Portal
Job Role Applicable Applicable
HO001~HO - SWA CS Team CC01 ~ CCC – Manager
HO002~HO - Service operation group CC002 ~ CCC – Others
HO003~HO - Technical support group CC03 ~ CCC - TA(AV)
HO004~HO - Parts operation group CC04 ~ CCC - TA(HA)
HO010~HO - SVC administration group CC05 ~ CCC - TA(IT)
HO006~HO - Customer experience group CC06 ~ CCC - TA(HHP)
HO007~HO - Strategic planning group CC07 ~ CCC - TA(HME)
BO001 ~ BO – Branch service(India) CC08 ~ CCC - TA(B2B)
BO002 ~ BO – Branch service(SAARC) CC09 ~ CCC - Dealer Hotline
CC010 ~ CCC - Happy Call
Distribution List : G-SPN
Job Role Applicable Job Role Applicable
P101 ~ Partner(HHP) - Center Manager P116 ~ Partner - engineer(HME)
P102 ~ Partner(HHP) - Administration P117 ~ Partner - engineer(Demo)
P103 ~ Partner(HHP) - Parts Controller P118 ~ Partner - engineer(Installation)
P104 ~ Partner(HHP) - SVC Tracking P201 ~ Partner(RB) - Center Manager
P105 ~ Partner(HHP) - engineer Supervisor P202 ~ Partner(RB) - Administration
P106 ~ Partner(HHP) - engineer P203 ~ Partner(RB) - Parts Controller
P107 ~ Partner - Center Manager P204 ~ Partner(RB) - SVC Tracking
P108 ~ Partner – Administration P205 ~ Partner(RB) - engineer Supervisor
P109 ~ Partner - Parts Controller P206 ~ Partner(RB) - engineer
P110 ~ Partner - SVC Tracking P301 ~ Partner(L4) - Center Manager
P111 ~ Partner - engineer Supervisor P302 ~ Partner(L4) - Administration
P112 ~ Partner - engineer(AV) P303 ~ Partner(L4) - Parts Controller
P113 ~ Partner - engineer(HA) P304 ~ Partner(L4) - SVC Tracking
P114 ~ Partner - engineer(IT) P305 ~ Partner(L4) - engineer Supervisor
P115 ~ Partner - engineer(HHP) P306 ~ Partner(L4) - engineer
Page 14 of 14 Confidential: Only for Internal distribution Service Excellence Beyond Imagination
