Chapter 7 Human Motivation
1. Which of the following best describes the factors that drive
employees to achieve specific goals and contribute to company
objectives?
a) Job satisfaction and work-life balance
b) Internal and external factors that influence commitment,
engagement, and performance
c) Salary and job title
d) Training and skill development opportunities
Answer: B) Internal and external factors that influence
commitment, engagement, and performance.
2. According to Maslow’s Hierarchy of Needs, which of the
following needs is considered the most basic and must be
satisfied first?
a) Self-actualization needs
b) Esteem needs
c) Safety needs
d) Physiological needs
Answer: D) Physiological needs
3. In Maslow's Hierarchy, which level of needs is focused on
achieving personal growth and realizing one's full potential?
a) Safety needs
b) Esteem needs
c) Self-actualization needs
d) Belongingness and love needs
Answer: C) Self-actualization needs
4. Which of the following is an example of fulfilling esteem needs
in Maslow’s Hierarchy?
a) Getting a promotion at work
b) Having access to food and water
c) Securing a safe place to live
d) Finding a supportive community of friends
Answer: A) Getting a promotion at work
5. According to Maslow, when an individual’s social needs
(belongingness and love) are unmet, they are most likely to
experience:
a) Anxiety about their safety
Chapter 7 Human Motivation
b) A sense of isolation and loneliness
c) A lack of personal achievement
d) A desire for self-improvement
Answer: B) A sense of isolation and loneliness
6. According to the Expectancy Theory of Motivation, which of the
following is the key factor in determining an individual's level of
motivation?
a) The intrinsic value of the task
b) The rewards associated with completing the task
c) The belief that effort will lead to a desired outcome
d) The satisfaction of basic needs
Answer: C) The belief that effort will lead to a desired outcome
7. Which of the following is an example of negative
reinforcement?
a) A teacher praises a student for submitting their homework on time.
b) A manager gives an employee a raise for excellent performance.
c) A parent stops nagging their child once they clean their room.
d) A coach criticizes a player for missing a goal.
Answer: C) A parent stops nagging their child once they clean
their room.
Structured Questions:
Samantha, a software developer, has recently joined a growing logistic
company. Initially, Samantha’s salary allows her to meet her basic needs
like food, water, shelter, and rest, ensuring she’s comfortable and able to
focus on work. The company provides health benefits, job security, and a
safe working environment, both physically (comfortable office, safety
protocols) and emotionally (supportive work culture). Samantha becomes
part of a collaborative team where she builds strong relationships with
colleagues. She feels connected, valued, and included in team activities
and decisions. As Samantha takes on more responsibility and
demonstrates her technical skills, she receives recognition from her
manager, earning promotions and acknowledgment for her contributions.
Her self-esteem and confidence grow. Finally, Samantha has the
opportunity to work on innovative projects and push her creative
boundaries. She feels fulfilled as she continually develops her skills and
achieves personal growth, realizing her full potential in the workplace.
According to the text above and the theory of Maslow’s hierarchy,
illustrate how Samantha’s employer fulfils her following needs:
Chapter 7 Human Motivation
i. Physiological needs
ii. Safety needs
iii. Love and belongingness needs
iv. Esteem needs
v. Self-actualization needs
Answer:
1. Physiological Needs: Initially, Sarah’s salary allows her to meet
her basic needs like food, water, shelter, and rest, ensuring she’s
comfortable and able to focus on work.
2. Safety Needs: The company provides health benefits, job security,
and a safe working environment, both physically (comfortable office,
safety protocols) and emotionally (supportive work culture).
3. Belongingness and Love Needs: Sarah becomes part of a
collaborative team where she builds strong relationships with
colleagues. She feels connected, valued, and included in team
activities and decisions.
4. Esteem Needs: As Sarah takes on more responsibility and
demonstrates her technical skills, she receives recognition from her
manager, earning promotions and acknowledgment for her
contributions. Her self-esteem and confidence grow.
5. Self-Actualization Needs: Finally, Sarah has the opportunity to
work on innovative projects and push her creative boundaries. She
feels fulfilled as she continually develops her skills and achieves
personal growth, realizing her full potential in the workplace.
