Customer Prepaid Card Terms & Conditions

The issuance and use of Bank Muscat (SAOG) Prepaid Cards shall be governed
by and subject to the following:
.١
1. Definitions:

a) Activate, Activated and Activation refers to the activation of the Card

to enable you to use the Card. The Card can be activated through Bank
Muscat branches.

b) Account - means an Account maintained at any Bank in Oman by

the Cardholder; from which the Cardholder authorizes payment to be
made against all charges incurred through the use of the Card.

c) Agreement - means the Agreement between the Bank and the

Cardholder constituted by these terms and conditions and which may
be changed from time to time by the Bank or by law.
.(ATM
d) ATM means an automated teller machine.

e) Bank - means Bank Muscat (SAOG); whose registered place of ،١١٢ ١٣٤
business is P.O. Box 134, Ruwi 112, Muscat, Sultanate of Oman.

f) Bank Transfer means settlement of an Online Load via an electronic

transfer from your bank account.

g) Business Day means any day that is not a Friday or Saturday or Bank
holiday or public holiday in the Sultanate of Oman.

h) Card - means the Plastic Card issued under this Agreement, bearing
the name of the Cardholder and the marks of VISA International with
whom the Bank is properly licensed and whose rules and regulations
the Cardholder agrees to comply with, and which is used for charges
to the Card Account within the valid dates shown on the Card.

i) Card Number means the 16 digit Card number printed on the face of
the Card. ١٦

j) Cardholder - means a person over 18 years of age who is either the

principal Cardholder who opens the Card Account. ١٨
k) Card PIN - means a unique computer generated 4 digit code issued
confidentially to the Cardholder in a security envelope.
(PIN
l) Customer Services means the Call Centre that we have arranged to ٤
provide you for assisting with your requests and queries related to the
Card.

m) Foreign Currency means a Currency other than OMR.

n) Issuer means Bank Muscat S.A.O.G. who is the issuer of the Card.

o) Mobile App means Bank Muscat mobile application which gives you
access to information about Prepaid Card using the Security Details.

p) Negative Balance means any debit balance that results when there
are insufficient Funds on your Card and a transaction is processed and
cleared.

q) POS means point of sale terminal.

r) Scheme means VISA International Incorporated and any of its related

bodies corporate with whom the Bank is properly licensed and whose
rules and regulations the Cardholder agrees to comply with, and which
is used for charges to the Card Account within the valid dates shown
on the Card.

s) Security Codes means the Card PIN and the passcodes and passwords
to access your prepaid card account.

t) Security Details means the information given by you when applying

for and activating the Card, for the purposes of verifying your identity,
or any changes made to this information.

u) Services means any services provided by us (or by service providers on

the Issuer’s or Scheme behalf) in connection with the Card. It includes
Tax Card Number: 8074565

the interactive voice response system (available in English and Arabic)

and Call Centre operated by Scheme and accessible using the Security
Details.

v) SMS means the Short Messaging Service provided by your mobile

phone service provider.

w) Unauthorised Transaction means a transaction not authorised by

CR No:1 / 14573 / 8

you, but does not include any transaction carried out by you or by
anyone performing the transaction with your knowledge and consent.

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x) We, us, our means the Issuer and, except where the context indicates
a different intention, also includes any agent acting on behalf of the
Issuer.

y) You, your means the holder of the Card.

1.1 Unless otherwise specified, all amounts of money in these Terms and
Conditions are in Omani Rial.

1.2 References to days, times or periods of time in these Terms and

Conditions are determined according to Sultanate of Oman Standard ١٫١
Time.

2. Introduction ١٫٢
2.1. These Terms and Conditions govern the use of the Card.
.٢
2.2. You agree to be bound by these Terms and Conditions when you apply
for the Card.
٢٫١
3. Applicability of the Terms and Conditions
٢٫٢
All facilities made available by the Bank to any person in respect of
any Card or Card Account, are subject to the terms and conditions, in
confirmation of which the applicant/Card holder has signed the Bank .٣
Muscat Card application form or by placing his/her signature on the
Card in confirmation of his/her intent to use the same or on use of the
Card.

4. Applying for and Activating the Card

4.1. The Card is activated at Bank Muscat Branches, once the required
minimum amount is loaded. You will need to provide us with sufficient
detail to enable us to verify your identity, including but not limited to .٤
details of your identity documents (e.g. passport or National ID details)
before we are able to activate your Card. Further details of offline ٤٫١
identification will be provided to you if applicable.

4.2. You will need to use your Card PIN for making purchases at POS
and when withdrawing cash at ATMs using Prepaid Card. You should
memorise the Card PIN to prevent unauthorised use of the Card.

5. The Card
٤٫٢
5.1 The Card is the property of the Bank and must be surrendered to the
Bank upon demand.

5.2 The issue and use of the Card shall, in addition to the terms and
conditions, be subject to the regulatory directives applicable from time .٥
to time and the general terms and conditions.

5.3 The Card Holder shall under no circumstances whatsoever allow the ٥٫١
Card to be used by any other individual and should sign on the back of
the Card immediately on receipt and shall ensure its safe custody. ٥٫٢

5.4 The Bank also reserves the right to decline any request for replacing
of the Card or renewing the Card at its sole discretion, without being ٥٫٣
obliged to assign any reason for its refusal whatsoever.

5.5 If the Card Holder, for any reason whatsoever, wants to stop using the
Card or wants to cancel the Card, he/she shall be solely responsible
for invalidating the Card by destroying the same under intimation to ٥٫٤
the Bank. In the event charges are incurred on the Card after the Card
Holder claims to have destroyed the Card, the Card Holder shall be
entirely liable for the charges incurred on the Card whether or not the ٥٫٥
same are the result of the misuse and whether or not the Bank has
been intimated of the destruction of the Card.

On request from the Account Holder, the Bank may at its own
discretion, issue additional Cards and PINs for use by the Account
Holder subject to the terms and conditions.

6 Use of the Card

6.1 The Card must be signed by the Cardholder immediately upon receipt
and may only be used by the designated Cardholder and authorized
subject to the terms of this Agreement current at the time of use; ٦
within the Card available balance as advised to the Cardholder by the
Bank from time to time during the validity period embossed on the ٦٫١
Card.
Tax Card Number: 8074565

6.2 Subject to the right of the Bank, in its absolute discretion and
without prior notice, the Bank may withdraw the right to use the Card
temporarily or permanently, or refuse any request for authorisation of
any particular Card charges.
٦٫٢
6.3 The Bank will not guarantee goods or service purchased on the Card or
entertain disputes between the Cardholders and Insurance Company or
any third party for the matter.
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 ٦٫٣
6.4 The Card may be used (i) only within the card available balance, and
(ii) within the validity period embossed on the Card.

6.5 The Card holder’s right to use the Card shall determine forthwith in
the event of termination pursuant to Clause 18 herein below, or in the ٢ ١ ٦٫٤
event of loss or theft of the Card.

6.6 The Card holder hereby requests that renewal and/or replacement ٦٫٥
Cards be issued to each Card holder until such time the Bank is notified ١٨
by the Account Holder otherwise.
٦٫٦
6.7 The Card holder accepts full responsibility for wrongful use of the Card
in contravention of the terms and conditions and undertakes and agrees
to indemnify the Bank against any loss, damage, interest, conversion or
any other financial charge that the Bank may incur and/or suffer in the
Card holder committing violation of the terms and conditions. ٦٫٧

6.8 The minimum and maximum amount that can be accessed in a single/
multiple charges on the Card will be decided by the Bank at its sole
discretion. The number of transactions permissible in a period of time,
will be as decided by the Bank at its sole discretion. ٦٫٨
6.9 The Bank reserves unto itself, the absolute discretion and liberty
to decline or honor any authorisation requests on the Card without
assigning any reason.
٦٫٩
The Bank reserves the right, in its absolute discretion and without prior
notice, at any time to withdraw the Card Holder’s right to use the Card
and reserves the right to communicate such withdrawal of the right to
use the Card or refusal for authorisation to any person.

7 Loading and Transferring Funds

7.1 In order to use your Card to make purchases or to withdraw cash, Funds
need to be loaded onto your Prepaid Card. ٧

7.2 The Card may, subject to any applicable fee, be used to withdraw ٧٫١
cash from an ATM displaying Scheme logo, Acceptance Mark and/
or to pay for goods and services at merchants, including online, who
accept Scheme Cards electronically. The ATMs and POS terminals are ٧٫٢
not owned or operated by the Issuer or Scheme and the Issuer and
Scheme are not responsible for ensuring that they will accept the Card.

7.3 Although the Scheme Acceptance Mark may be displayed, in some

countries and geographical regions the Card may not operate due to
restrictions imposed by Scheme.
٧٫٣
7.4 Please note that the Card is for electronic use only and must not be
used for manual or offline transactions. In addition, the Card must not
be used for any unlawful activity. ٧٫٤
7.5 A transaction cannot be cancelled once you authorise the use of the
Card for the transaction.
٧٫٥
7.6 You may also be able to make a balance enquiry at some ATMs
although availability is dependent on the country and the ATM used.

7.7 There may be a fee payable (to the ATM operator) for balance enquiries. ٧٫٦

7.8 When the Card is used at bars or restaurants an additional percentage

(usually, but not necessarily, %20) may be automatically added by the ٧٫٧
merchant as an anticipated service charge or tip and debited from the
Card. If your actual service charge or tip is less, any unused portion
of the anticipated service charge or tip amount may be temporarily ٧٫٨
unavailable.
٢٠
7.9 Certain businesses may not accept the Card as a means of preauthorising
expenditure. If the Card is used for this purpose, some businesses (such
as hotels, cruise lines and car rental companies) may preauthorise the
estimated amount of the final bill and this amount will temporarily be
unavailable. Only the actual amount of the final bill will be deducted ٧٫٩
from the Fund on payment of the final bill.

7.10 When a Card is used to purchase goods for delivery by mail or online,
an additional %10 may be automatically added by the merchant as
an anticipated delivery charge. If the actual delivery charge is less, any
unused difference may be temporarily unavailable.
٧٫١٠
7.11 The Pre-paid Card is not a Credit Card and, subject to the Card having ٧١٠
a Negative Balance, all use is limited to the amount pre-loaded and
Tax Card Number: 8074565

standing to the credit of the Card and any other limits referred to in
these Terms and Conditions. You will be liable for any Negative Balance ٧٫١١
amount along with any costs and interest we incur in recovering or
attempting to recover from you the amount you owe us.

7.12 The Card can be used for making purchases and withdrawals by using
it in accordance with these Terms and Conditions.
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7.13 The Card can only be used for transactions if the amount of the Funds ٧٫١٢
are sufficient for the transaction to be performed. You agree not to
make or attempt to make transactions that exceed the available Funds.
If a Negative Balance arises, following any transaction authorised ٧٫١٣
by you, the resulting Negative Balance immediately becomes a
debt without notice payable by you to us and we retain the right to
recover this debt by deducting funds available from any other account
in the name of the account holder. The resulting Negative Balance
immediately becomes a debt payable by you to us;

b. You must take all reasonable steps to stop subsequent transactions.

c. You must immediately and without delay repay the debt owed by
you to us.

d. The Card cannot be used for purchases in violation of Royal Decree

No 2011/12 (Issuing the Cybercrime law). ‫ﻻ ﻳﻤﻜــﻦ اﺳــﺘﺨﺪام اﻟﺒﻄﺎﻗــﺔ ﻓــﻲ ﻋﻤﻠﻴــﺎت اﻟﺸــﺮاء اﻟﻤﺨﺎﻟﻔــﺔ ﺣــﻜﺎم اﻟﻤﺮﺳــﻮم‬
.(‫ )ﺑﺈﺻﺪار ﻗﺎﻧﻮن اﻟﺠﺮاﺋﻢ اﻟﻜﺘﺮوﻧﻴﺔ‬٢٠١١/١٢ ‫اﻟﺴﻠﻄﺎﻧﻲ رﻗﻢ‬
Managing your Funds ٨
8.1 You can check your Card transactions and the balance of your Funds ٨٫١
and any loaded Amount by logging on to Bank Muscat mobile App or
by calling Bank Muscat Customer Call Centre.

9. Charges

9.1. The Charges comprise each of the following: ٩

a. Voluntary charges comprises of any charges payable by the Card ٩٫١

holder to the Bank from time to time including without limitation
(i) the amount of any purchase of goods and/or services made by a .١
transaction instructions, (ii) the amount of any Cash Advance provided ١
pursuant to a transaction instruction, (iii) any other amount chargeable ٢
to the Card Account by virtue of a transaction instruction, (iv) any ٣
amount which the Bank is requested to debit to the Card Account and
which the Bank Prepaid pursuant to such request. ٤

b. Involuntary charges includes without limitation, (i) any fees charged

by the Bank in respect of a Card Account or Card, including joining, ١ .٢
annual replacement, purchased or availed of, by the Card holder from
service establishments including on account of any delay in delivery,
non-delivery, non-receipt of goods or receipt of defective goods.

9.2. The Bank’s record of the amount of any charges, shall in the absence
of manifest error, be final and binding on the Card holder and shall
be conclusive in any case where the Bank has effected any payment ٩٫٢
pursuant to a voluntary charge.

9.3. When any goods purchased/to be purchased or services availed/to be

availed by use of the Card, the Card holder will be billed in the monthly ٩٫٣
Statement of the Card Account. As purchase and cancellation are two
separate transactions, the Card Holder will have to pay for the purchase
as per the billing. For any subsequent cancellation, the amount will
only be Debited to the Card Account (less cancellation charges, if any)
as and when received from the service establishments/Acquiring Bank.

9.4. The Account holder and the Card holder/s shall be jointly and severally
liable to pay to the Bank all amounts so debited, unless disputed by the
Card holder in accordance with Clause 16.3) 16) herein below. ٩٫٤

9.5. The amount of any Card transaction incurred in a currency other than ١٦-٣) ١٦
the Omani Rial will be converted at an exchange rate determined by
the Scheme, as on the date when the transaction is debited to the Card ٩٫٥
Account.

10. Fees

10.1. You agree to pay and authorise us to debit the Fund for the fees set ١٠
out in the Fees Table as soon as they are incurred. Unless otherwise
specified, all Fees will be debited in OMR.

11 Limits

Most ATM operators limit the minimum and maximum amounts that ١١
can be obtained in a single transaction. These amounts may also be
limited (in some countries) by regulatory controls.

12 Transaction Instruction

12.1 Transaction instructions comprise any of the following:

Tax Card Number: 8074565

١٢
(i) In the case of purchase of goods and/or services, the record of the
amount of such purchases prepared by the person supplying the same ١٢٫١
and submitted to the Bank, (ii) the input to the Bank’s computer
of such instructions and (iii) any other instruction which the Bank (١)
is requested to effect and which the Bank effects pursuant to such
٢
request.
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 ٣
12.2 The Bank will provide a PIN to the Card holder to be used in conjunction
with the Card when effecting a transaction instruction at a computer
terminal. The Card holder shall under no circumstances whatsoever, ١٢٫٢
disclose the PIN to any other person.

12.3 The Bank’s record of any transaction instruction effected in conjunction

with PIN shall be binding on the Card Holder as to its consequences.
١٢٫٣
13 Quality of Goods and Services

13.1. The Bank shall not in any way be responsible for merchandise,
merchandise warranty or services purchased or availed of, by the Card ١٣
holder from service establishments including on account of any delay
in delivery, non-delivery, non-receipt of goods or receipt of defective ١٣٫١
goods.

13.2. The Card facility is purely a facility extended to the Card holder for
purchase of goods or availment of services and the Bank holds no
warranty or makes no representation as to the quality, delivery or
otherwise howsoever of the goods purchased and or services availed. ١٣٫٢
Any dispute arising in respect of the goods purchased and/or service
availed, must be resolved by the Card Holder with the relevant service
establishment.

13.3. The existence of any dispute shall not relieve the Card holder of
his obligation to pay all Charges and the Card holder agrees to pay ١٣٫٣
promptly such Charges, notwithstanding any pending disputes or claim
whatsoever.

13.4. Objects purchased by the use of the Card shall remain the property of ١٣٫٤
the Bank until such time the Charges pertaining thereto are paid by the
Card holder to the Bank.
٩
14 Exclusion Liability

Without prejudice to the foregoing, the Bank shall be under no liability

whatsoever to the Card Holder in respect of any loss or damage arising
directly or indirectly out of:

14.1 any defect in any goods or services supplied; ٩٫١

14.2 the refusal of a person to honour or accept a Card; ٩٫٢

14.3 the giving of transaction instruction other than by a Card Holder; ٩٫٣
14.4 any Statement made by any person requesting the return of the Card ٩٫٤
or any act performed by any person in conjunction therewith;

14.5 the exercise by the Bank of its right to demand and procure the
surrender of the Card prior to the expiry date embossed on its face, ٩٫٥
whether such demand and surrender are made and/or procured by the
Bank or by any person or by any computer terminal;

14.6 the exercise by the Bank of its right to terminate any Card or the Card ٢٩ ٩٫٦
Account pursuant to Clause 29 herein below,

14.7 any injury to the Prepaid, character and reputation of the Card Holder ٩٫٧
caused by the repossession of the Card, any request for its return or the
refusal of any Person to honour or accept the Card;

14.8 Any misrepresentation, miss-statement, error or omission in any detail

disclosed by the Bank pursuant to Clause 16 herein below. ٩٫٨
١٦
15 Disclosure of Information
١٥
15.1 The Bank shall preserve the secrecy of all details of transactions or
dealing between the Applicant/Card Holder and the Bank to the extent ١٥٫١
required by law. Notwithstanding the foregoing, the Applicant/Card
Holder hereby authorises the Bank to provide information about the
Applicant and/or Card Account to any:

1-1-15 office or branch of any company/firm associated with the Bank;

١-١-١٥
2-1-15 Bank, financial institutions or Debit bureau;
٢-١-١٥
3-1-15 Actual or proposed assignee of the Bank or participant or sub-
participant in or transferee of any of the Bank’s rights in relation to ٣-١-١٥
the Card Account.
Tax Card Number: 8074565

4-1-15 Agent, contractor or service provider under a duty of confidentiality ٤-١-١٥

to the Bank or to any related company;

5-1-15 Supervisory or regulatory authority,

٥-١-١٥
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6-1-15 Person or judicial body.
٦-١-١٥
The bank has the right to announce the winners of any campaign it
launches in the means which the bank finds to be appropriate, thus ١٥٫٢
the bank will inform the winners through communication channels
which the bank finds to be appropriate

16 Disputes ١٦
16.1 Any Charges or other payment requisition received from a Service ١٦٫١
Establishment by the Bank for payment, shall be conclusive proof that
the charge recorded on such requisition was properly incurred at the
Service Establishment in the amount and by the Card Holder referred
to in that charge or other requisition, as the case may be, by the use
of the Card except where the Card has been lost stolen or fraudulently
misused, the burden of proof for which shall be on the Card Holder.
The other payment requisition referred to in this clause shall include
any and all payments pertaining to permissible expenses incurred by a
Card Holder at a service establishment, by use of the Card which is not
recorded as a charge.

16.2 Signature of the Card Holder on such transaction instruction together ١٦٫٢
with the Card number shall be conclusive evidence as between the
Bank and the Card Holder as to the extent of the liability incurred by
the Card Holder and the Bank shall not be required to ensure that the
Card Holder has duly received the goods purchased/to be purchased or
has duly received the service availed/to be availed to the Card Holder’s
satisfaction.
١٦٫٣
16.3 Should the Card Holder disagree with a charge indicated in the ٢٠
statement, the same should be communicated to the Bank within
20 days of the statement date, failing it would be construed that all
charges and the statement are correct. ١٦٫٤

16.4 Authority to charge Card Holder’s Account in respect of a charge

made/to be made, service availed/to be availed would be given by the
Card Holder in the form of a transaction instruction or such other form
as may be prescribed by the Bank.
١٦٫٥
16.5 Original Card Transaction slips will not be provided by the Bank. In
case of a dispute, only the photocopy will be provided as documentary ١٨-٣) ١٨
proof of debit, provided the Cardholder makes a request in writing as ٤
per Clause 18.3) 18) herein above. The Bank will charge a retrieval
fee RO 4 for each transaction retrieval request by the Card Holder. The
fee will be debited to the Card Account and will be refunded/waived
only if the dispute is settled in favour of the Card Holder as per the
franchise terms and conditions concerning disputes redressal. The Bank
shall make bonafide and reasonable efforts relating to the resolution of
a Card Holder’s disagreement with a charge and if after such an effort,
the Bank so determines that the charge indicated in the statement
is correct, such decision shall be communicated to the Card Holder, ١٦٫٦
who shall thereafter without any delay, make payment inclusive of any
accrued interest. ١٦٫٧
16.6 The Bank accepts no responsibility for refusal by a service establishment
to honour the Card. ١٦٫٨
16.7 Complaints against the service establishment/s and any claim by the
Card Holder against the service establishment will not relieve the Card
Holder of any obligation to the Bank

16.8 On receipt of a valid dispute from the Card Holder, the Bank may as per
the franchise disputes redressal regulations where applicable, charge
back the transaction and debit the Card Holder’s Account with the
transaction amount. In the event. The said transaction is represented
by the acquiring Bank, the Bank reserves the right to Debit the Card ١٦٫٩
Holder’s Account with the transaction amount, without notice to the
Card Holder and it shall be deemed that the Card Holder has incurred
the transaction and the liability for payment of such transaction amount
with interest rests with the Card Holder has incurred the transaction
and the liability for payment of such transaction amount with interest
resting with the Card Holder. The Bank further reserves the right to ١٦٫١٠
debit the Card Holder’s Account, any expenses it has incurred in this
regard.

16.9 In the event of a failed chargeback on a customer’s Prepaid Card,

the Bank shall not write off the amount if the disputed transaction
is reported to be a fraudulent transaction falling under Card present ١٧
criteria but the Card is not signed on the back by the customer.
Tax Card Number: 8074565

16.10 In the event of a rejected chargeback, the disputed fraudulent

transactions shall not be written off if the Cardholder is registered for ١٨
SMS banking but was late in reporting the fraud (2 days from the date
the SMS was sent out) without proper justification. ١٨٫١
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17 Change of Address

It is obligatory on the part of the Card Holder to inform the Bank of any
change in name or address in writing.
١٨٫٢
18 Lost & Stolen Card

18.1 If a Card is lost or stolen, or for any other reason liable to be misused, or
if the PIN disclosed in breach of these terms and conditions, the Card ١٨٫٣
Holder must immediately notify Card Services, Bank Muscat (SAOG),
by telephone, fax or telex message.

18.2 The Bank may upon adequate verification, temporarily suspend the
Card Account and will not be liable for any inconvenience caused to the
Card Holder on this Account.
١٨٫٤
18.3 If a Card is lost/stolen or for any reason is liable to be misused, the Card
Holder must file a report with the Law Enforcement Authority and send
a copy of such a report to the Bank. The Card Holder will be liable for
charges incurred on the Card until the written notice detailing the loss ١٨٫٥
or theft of the Card is received by the Bank.

18.4 If the advice of the loss/theft/apprehension of misuse is given verbally,

it should be confirmed in writing to the Bank on the next working
day. If confirmation is not received within the next working day, any ١٨٫٦
disputes thereon shall not be entertained by the Bank.

18.5 A Card if reported lost or stolen and subsequently found should not be ١٩
used and the Card Holder shall be solely responsible for invalidating the
Card under intimation to the Bank.

18.6 The Card Holder is responsible for the security of the Card and shall
take all steps for ensuring the same.

19 Replacement Cards
٢٠
19.1 If your Card is lost, stolen or damaged, you can request a replacement
by contacting the Customer Service for an emergency replacement ٢٠٫١
service while you are outside Oman. you can request a replacement
Card by visiting any one of Bank Muscat Branches. www.bankmuscat.
com
20 Closing the Card
٢٠٫٢
20.1 You may close your Card at any time through Bank Muscat Mobile
App or by visiting any one of the Bank Branches and the Card will
subsequently be closed. Please refer Fee & Limits on www.Bank
Muscat.com for list of applicable charges.
.١
20.2 The Issuer may, with or without notice and without incurring any
liability to you, cancel or suspend your use of the Card and/or end this
Agreement if it has good reason to do so, including without limitation if: .٢
a. The Issuer considers the Card has been or is likely to be misused; VISA .٣
b. You breach any of these Terms and Conditions; (see www.Bank Muscat.
com) and/or you are no longer eligible to be a holder, suspended or
terminated;

c. The Issuer suspects any illegal use of the Card; or you gave the Issuer, or .٤
VISA false, inaccurate or incomplete information when you applied for
the Card.

e. If the Card is closed, we will refund any credit balance in the Card
(deducting any applicable fees). You may contact any Bank Muscat
Branch. The credit balance available to you will not include non-
cancelled, pre-authorised or ‘held’ amounts, although these sums will be
made available to you once the pre-authorisation has been cancelled or
the ‘held’ amounts released by the merchant and the relevant amounts VISA
are available for spending or withdrawal.

The amount of any Card transaction incurred in a currency other than

the Omani Rial will be converted at an exchange rate determined by .٢١
VISA, as on the date when the transaction is debited to the Card Account
٢١٫١
21 Changing these Terms and Conditions

21.1 We may change these Terms and Conditions (including bringing in new
fees, changes in the fees or limits, changes in the services we offer
and changes to the Product) at our discretion without any further ٢١٫٢
notifications. The changes will be updated on our website – www.Bank
Tax Card Number: 8074565

Muscat.com

21.2 We will not be in breach of these Terms and Conditions if we take steps ٢١٫٣
in order to comply with any laws or other legal obligations.
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21.3 We will not be in breach of these Terms and Conditions if we take
necessary action in order to make a change necessitated by an immediate .٢٢
need to restore or maintain the security of the system or the Card.
٢٢٫١
22 Transferring this agreement

22.1 The Issuer may transfer its rights and obligations under its agreement
with you (including any rights and obligations performed by VISA to
any other person or business. If this happens, the person or business VISA
to which this agreement is transferred assumes all of the Issuer’s rights
and obligations under the agreement. From then on, references in these
Terms and Conditions to the Issuer (or VISA( as applicable) are to be read
as references to the person or business to which the Agreement was (VISA ٢٢٫٢
transferred.

22.2 Except in those circumstances, and except for the benefits and rights
available to the Bank or VISA under these Terms and Conditions, nothing
in these Terms and Conditions will confer on any third party any benefit
or the right to enforce any terms of the Agreement between you and the .٢٣
Issuer
٢٣٫١
23. Your Personal Information (important information about your
privacy)

23.1 You acknowledge the Issuer, VISA and their respective agents may
collect Personal Information in connection with the provision of the .١
Card, including Personal Information contained in any application form,
correspondence, emails, telephone calls, internet communications and
transactional information.

a. By applying for and activating the Card, you consent to the Issuer, and .٢
VISA collecting, using and disclosing (including to each other) your
Personal Information:
.٣
b. To provide you with, and facilitate the provision of, the Card and the
Services as contemplated under these Terms and Conditions; .٤
c. To monitor compliance with these Terms and Conditions;
.٢٠٠٦
d. For anti-money laundering (AML), detection of crime, legal compliance
and fraud prevention purposes, including as required under the Anti- .٥
Money Laundering and Counter-Terrorism Financing Act 2006;
٢٣٫٢
e. For the recovery of any money that you owe under these Terms and
Conditions

23.2 By applying for and activating the Card you also consent to the Issuer
and VISA disclosing Personal Information obtained from or relating to
you to Bank and collecting, using and disclosing (including to each
other) your Personal Information, including Personal Information .١
collected from third parties, for the purposes of:

a. Bank or any of its related bodies corporate, providing benefits, products .٢

or services, including providing Bank Muscat Points to you;

b. Bank or any of its related bodies corporate improving customer service, .٣

including by means of research, conducting analyses and preparing
analytics, marketing, product development and planning;
.٤
c. Bank marketing its products or services or the products or services of
third parties, including by direct marketing; and

d. Any third party providing services to the Bank, any of its related bodies ٢٣٫٣
corporate or to the Bank or the conduct of any of the above purposes.

23.3 If you do not agree to provide the Personal Information requested by ٢٣٫٤
us, then we cannot make the Card available to you and you should not
apply for and activate the Card.

24.9 Cardholder will be liable for losses resulting from Unauthorised ٢٦

Transactions where the Bank can prove on the balance of probability
that cardholder have contributed to the losses through unreasonably ٢٦٫١
delaying notification of the ١
25 Assigning Debt
٢
The Card Holder expressly recognises and accepts that the Bank shall
be absolutely entitled and have full power and authority to assign and
Tax Card Number: 8074565

transfer its rights in respect of any or all outstanding and dues of

a Card Holder to any third party of the Bank’s choice and the Card
Holder hereby agrees to accept such third party as its Prepaid or and ١ ٢٦٫٢
agrees to pay over such outstanding and dues to such third party. Any ٢
cost incurred by the Bank pursuant to the assignment and transfer of
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 its rights to any third party will be Debited to the Account of the Card ٣ ٦
Holder.

26 Breach and Termination ٢٦٫٣

26.1 Breach: In the event of any breach of the terms and conditions by
the Account holder or any Card Holder (i) notwithstanding any other
provision of the terms and conditions, the Card Holder will remain
liable for any loss directly or indirectly resulting to the Bank from such
breach, (ii) the Card Holder will be liable to pay to the Bank upon ٢٦٫٤
demand all amounts outstanding from the Card Holder to the Bank,
whether due and payable to the Bank at the date of such demand or
not.
٢٦٫٥
26.2 Termination: (i) The Account Holder may at any time by written notice ١
to the Bank terminate the Card Account, (ii) such notice will not ٢
take effect until the Card has been defaced (magnetic stripe and the
Card number including the hologram as relevant), under intimation to
the Bank and subject to Clause 6.6) 6) of the terms and conditions,
(iii) save as aforesaid neither the Card Account nor any Card may be
terminated by the Card Holder.

26.3 The Bank may cancel any additional Card upon request from the ٢٦٫٦
Account Holder in writing and in such event, the Account Holder will
be liable for all amounts Debited to the Card Account and/or damages
or related costs incurred by the Bank in respect thereof.

26.4 The Bank may at any time and with or without notice as the
circumstances may require, in the Bank’s absolute discretion, terminate
the Card Account or any Card.

26.5 On termination of the Card Account and notwithstanding any prior

Agreement or arrangement between the Bank and the Card Holder to ٢٧
the contrary, (i) the total of all charges then outstanding, whether or
not already reflected in the statement balance of the statement, (ii) ٢٧٫١
the amount of any voluntary charge incurred after termination (with
effect from the date of relevant Transaction Instruction) shall become
forthwith due and payable by the Card Holder as though they had ٢٧٫٢
been so reflected in the statement and involuntary charges will accrue
thereon as applicable from time to time, as the Bank may notify in the ٢٨
statement.
٢٧٫٣
26.6 Cross Default: The Card Holder expressly accepts that if the Card
Holder fails to pay any monies when due or which may be declared ٥-٣) ٥
due, prior to the date when they would otherwise have become due or
commits any other default under any Agreement (including the terms
and conditions) with the Bank under which the Card Holder is enjoying ٢٧٫٤
any financial/Prepaid/other facility, then in such event, the Bank shall
without prejudice to any of its specific rights under each Agreement, be
entitled to exercise all or any of its rights as set out in the terms and ٢٧٫٥
conditions at the sole discretion of the Bank.

27 Amendments
27.1 These terms and conditions may be amended from time to time by
notice from the Bank to the Account Holder.

27.2 Any such amendment shall be deemed to be effective and binding ٢٨

on the Applicant/Card Holder in accordance with the notice issued in
terms of Clause 28 herein above. ٢٨٫١
27.3 Any amendments will be deemed to have been accepted by the Card
Holder if the Card Holder continues to keep or use the Card. In the ٢٨٫٢
event the Card Holder is not agreeable to such amendments, the Card
can be cancelled in accordance with Clause 5.3) 5) herein above.

27.4 Jurisdiction for Disputes, Settlements and Governing Laws

٢٩
27.5 The Terms and Conditions shall be governed by and construed in
accordance with the laws of the country where the Prepaid Card
was issued. The parties irrevocably agree that the judicial courts in
the country where the Prepaid Card is issued only will have exclusive
jurisdiction to settle any disputes which may arise out of or in
connection with the terms and conditions and that accordingly any
suit, action or proceedings arising out of or in connection with the ٣٠
terms and conditions may be brought before the relevant jurisdiction
٣٠٫١
28 Renewal
28.1 The account holder shall be responsible to visit the branch and request ٣٠٫٢
renewal of cards there will not be any automatic renewal for prepaid
cards.
Tax Card Number: 8074565

28.2 As per the account holder instructions and at the Bank’s sole discretion,
if there is outstanding credit balance on the prepaid card, this amount
will be transferred to the new prepaid card.
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 29 Cancellation ٣٠٫٣

In the event the cardholder demands to cancel the Bnk Muscat

prepaid card, the cardholder shall be obliged to pay anu applicable fee
associated with cardholders’s transaction request.
٣١
30 Governing Law

30.1 These Terms and Conditions are governed by the laws of the Sultanate
of Oman and any legal questions concerning the Terms and Conditions
will be decided under Omani laws.

30.2 The Cardholder may submit to the non-exclusive jurisdiction of the

Sultanate of Oman Courts to hear and determine any disputes or legal
questions concerning these Terms and Conditions or the Agreement
between the cardholder and the Issuer. Cardholder participation in
any Bank Muscat Prepaid Card promotions/ usage campaigns will be
subject to the promotion/campaign terms and conditions, which will
be notified by the Bank to cardholders or published by the Bank as and
when applicable.

30.3 The cardholder irrevocably authorises and permits the Bank to disclose
and furnish such information that as it deems fit concerning the
cardholder or his/her Account not limited to the Bank’s associates
companies, agents, and/or or any other third party.

31 Dynamic Currency Conversion

Some ATMs and merchants may offer you the ability to complete the
transaction in a Currency other than the country’s local Currency (for
example, in your home Currency). This is called Dynamic Currency
Conversion. Accepting the offer to settle in another Currency can result
in unnecessary conversion costs as the merchant or ATM operator
is applying a foreign exchange margin to convert the transaction www.bankmuscat.com
Currency into another Currency. Do not accept the offer to complete
the transaction in another Currency and the cardholder agrees to be
borne by all applicable fees and expenses in this regards. The merchant
or ATM must inform you of the Currency in which the transaction will
be processed before you accept the transaction. By signing the receipt,
entering a PIN or completing the transaction you accept the Currency
offered by the merchant or ATM operator. The Currency in which you
have authorised the transaction will appear on the transaction receipt.
If withdrawing funds from an ATM that dispenses a Currency other
than that of the country where the ATM is located, the ATM operator
may convert the amount being withdrawn into their local Currency
before converting it back to the Currency being dispensed. This may
occur even when the Currency being dispensed is the same as that of
your Card. The amount debited to your Card may be greater than the
amount which is dispensed by the ATM. Not all ATM operators advise
of the amount to be debited to your Card before you withdraw money
from their ATM.

- For further information about Bank Muscat Prepaid Card,

visit www.bankmuscat.com

Tax Card Number: 8074565

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