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Roman contacted EA HELP regarding a persistent issue with the F1 2019 game that has lasted for two years. Despite reinstalling his PC to troubleshoot, the problem remains unresolved, and he reports that the game fails to launch. Suraj from EA HELP is assisting him in identifying the issue.

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roman.baldelli
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12 views3 pages

Transcript

Roman contacted EA HELP regarding a persistent issue with the F1 2019 game that has lasted for two years. Despite reinstalling his PC to troubleshoot, the problem remains unresolved, and he reports that the game fails to launch. Suraj from EA HELP is assisting him in identifying the issue.

Uploaded by

roman.baldelli
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Suraj (13/4/2023 15:25:53): Thank you for contacting EA HELP, my name is Suraj, may

I start with your first name please?


roman (13/4/2023 15:26:01): Roman
Suraj (13/4/2023 15:26:57): Hi Roman! Nice to meet you. I hope you are doing well.
How may I help you today?
roman (13/4/2023 15:27:01): In have this problem w f12019.. since 2 years
Suraj (13/4/2023 15:27:19): May I know what issue you are facing?
roman (13/4/2023 15:27:50): In have reinstalled mu pc on order to find that if it
was my pc but nothing happen
roman (13/4/2023 15:27:56): 54] -
##################################################
[02-04-2023 10:09:54] - EGO dumper
[02-04-2023 10:09:54] - processId=11204, threadId=10016,
exceptionPointers=000000000014AAC0, buildId=614494
[02-04-2023 10:09:54] - ##################################################
[02-04-2023 10:09:54] - Suspending threads of process 11204
[02-04-2023 10:09:54] - tempPath=C:\Users\Roman\AppData\Local\Temp\
[02-04-2023 10:09:54] - dumpFilename = C:\Users\Roman\AppData\Local\Temp\614494-
20230402-100954.dmp
[02-04-2023 10:09:54] - offsetsFilename = C:\Users\Roman\AppData\Local\Temp\614494-
20230402-100954.off
[02-04-2023 10:09:54] - infoFilename = C:\Users\Roman\AppData\Local\Temp\info.txt
[02-04-2023 10:09:54] - dredFilename = C:\Users\Roman\AppData\Local\Temp\dred.txt
[02-04-2023 10:09:54] - hardwareSettingsInfoFilename = C:\Users\Roman\AppData\
Local\Temp\hardware_settings_info.xml
[02-04-2023 10:09:54] - hardwareSettingsConfigFilename = C:\Users\Roman\AppData\
Local\Temp\hardware_settings_config.xml
[02-04-2023 10:09:54] - zipFilename = C:\Users\Roman\AppData\Local\Temp\614494-
20230402-100954-0.zip
[02-04-2023 10:09:54] - 0x140000000: F1_2019_dx12.exe
[02-04-2023 10:09:54] - 0x7FFF23290000: ntdll.dll
[02-04-2023 10:09:54] - 0x7FFF21BD0000: KERNEL32.DLL
[02-04-2023 10:09:54] - 0x7FFF20C90000: KERNELBASE.dll
[02-04-2023 10:09:54] - 0x7FFF1E200000: apphelp.dll
[02-04-2023 10:09:54] - 0x7FFF03330000: AcGenral.DLL
[02-04-2023 10:09:54] - 0x7FFF21FF0000: msvcrt.dll
[02-04-2023 10:09:54] - 0x7FFF22370000: sechost.dll
[02-04-2023 10:09:54] - 0x7FFF21D90000: RPCRT4.dll
[02-04-2023 10:09:54] - 0x7FFF22110000: SHLWAPI.dll
[02-04-2023 10:09:54] - 0x7FFF22DC0000: USER32.dll
[02-04-2023 10:09:54] - 0x7FFF20B50000: win32u.dll
[02-04-2023 10:09:54] - 0x7FFF212F0000: GDI32.dll
[02-04-2023 10:09:54] - 0x7FFF20B80000: gdi32full.dll
[02-04-2023 10:09:54] - 0x7FFF20A60000: msvcp_win.dll
[02-04-2023 10:09:54] - 0x7FFF21160000: ucrtbase.dll
[02-04-2023 10:09:54] - 0x7FFF21EC0000: ole32.dll
[02-04-2023 10:09:54] - 0x7FFF22930000: combase.dll
[02-04-2023 10:09:54] - 0x7FFF21480000: SHELL32.dll
[02-04-2023 10:09:54] - 0x7FFF222C0000: ADVAPI32.dll
[02-04-2023 10:09:54] - 0x7FFF208B0000: USERENV.dll
[02-04-2023 10:09:54] - 0x7FFF170D0000: MPR.dll
[02-04-2023 10:09:54] - 0x7FFF20870000: SspiCli.dll
[02-04-2023 10:09:54] - 0x7FFF21C90000: IMM32.DLL
[02-04-2023 10:09:54] - 0x7FFF20FD0000: crypt32.dll
[02-04-2023 10:09:54] - 0x7FFF21CC0000: oleaut32.dll
[02-04-2023 10:09:54] - 0x7FFF224C0000: setupapi.dll
[02-04-2023 10:09:54] - 0x7FFF15300000: amd_ags_x64.dll
[02-04-2023 10:09:54] - 0x7FFF20B00000: cfgmgr32.dll
[02-04-2023 10:09:54] - 0x7FFEFD740000: bink2w64.dll
[02-04-2023 10:09:54] - 0x7FFF21130000: bcrypt.dll
[02-04-2023 10:09:54] - 0x7FFF22170000: ws2_32.dll
[02-04-2023 10:09:54] - 0x7FFF006A0000: d3d12.dll
[02-04-2023 10:09:54] - 0x7FFEA5660000: d3dcompiler_47.dll
[02-04-2023 10:09:54] - 0x7FFEF4120000: dinput8.dll
[02-04-2023 10:09:54] - 0x7FFF1F2A0000: dxgi.dll
[02-04-2023 10:09:54] - 0x7FFF1C660000: gpuopen_depthoffieldfx_x64.dll
[02-04-2023 10:09:54] - 0x7FFF1F260000: hid.dll
[02-04-2023 10:09:54] - 0x7FFF1FE10000: iphlpapi.dll
[02-04-2023 10:09:54] - 0x54A70000: steam_api64.dll
[02-04-2023 10:09:54] - 0x7FFF173A0000: WINMM.dll
[02-04-2023 10:09:54] - 0x7FFEF9220000: tobii.gameintegration.dll
[02-04-2023 10:09:54] - 0x7FFF187D0000: winhttp.dll
[02-04-2023 10:09:54] - 0x7FFF13FA0000: wininet.dll
[02-04-2023 10:09:54] - 0x7FFF1C550000: wtsapi32.dll
[02-04-2023 10:09:54] - 0x7FFF1E8C0000: kernel.appcore.dll
[02-04-2023 10:09:54] - 0x7FFF0A270000: xinput1_4.dll
[02-04-2023 10:09:54] - 0x7FFF1C690000: VCRUNTIME140.dll
[02-04-2023 10:09:54] - 0x7FFF20760000: DEVOBJ.dll
[02-04-2023 10:09:54] - 0x7FFEF8CA0000: gfsdk_ssao_d3d12.win64.dll
[02-04-2023 10:09:54] - 0x7FFF20380000: CRYPTBASE.DLL
[02-04-2023 10:09:54] - 0x7FFEF8B10000: gameoverlayrenderer64.dll
[02-04-2023 10:09:54] - 0x7FFF22F60000: PSAPI.DLL
[02-04-2023 10:09:54] - 0x7FFF080E0000: inputhost.dll
[02-04-2023 10:09:54] - 0x7FFF22CF0000: shcore.dll
[02-04-2023 10:09:54] - 0x7FFF1DEF0000: CoreMessaging.dll
[02-04-2023 10:09:54] - 0x7FFF1C830000: wintypes.dll
[02-04-2023 10:09:54] - 0x7FFF1C310000: PROPSYS.dll
[02-04-2023 10:09:54] - 0x7FFF21260000: bcryptPrimitives.dll
[02-04-2023 10:09:54] - 0x7FFF1DB90000: CoreUIComponents.dll
[02-04-2023 10:09:54] - 0x7FFF1F6B0000: ntmarta.dll
[02-04-2023 10:09:54] - 0x7FFF20F60000: WINTRUST.dll
[02-04-2023 10:09:54] - 0x7FFF205A0000: MSASN1.dll
[02-04-2023 10:09:54] - 0x7FFF22DA0000: imagehlp.dll
[02-04-2023 10:09:54] - 0x7FFE9A460000: steamclient64.dll
[02-04-2023 10:09:54] - 0x7FFF1A920000: VERSION.dll
[02-04-2023 10:09:54] - 0x7FFEF3560000: tier0_s64.dll
[02-04-2023 10:09:54] - 0x7FFF20170000: MSWSOCK.dll
[02-04-2023 10:09:54] - 0x7FFEF8A50000: vstdlib_s64.dll
[02-04-2023 10:09:54] - 0x7FFEFB2B0000: Secur32.dll
[02-04-2023 10:09:54] - 0x7FFF11770000: iertutil.dll
[02-04-2023 10:09:54] - 0x68B0000: windows.storage.dll
[02-04-2023 10:09:54] - 0x7FFF20410000: Wldp.dll
[02-04-2023 10:09:54] - 0x7FFF208F0000: profapi.dll
[02-04-2023 10:09:54] - 0x7FFEFA870000: ondemandconnroutehelper.dll
[02-04-2023 10:09:54] - 0x7FFF1AE80000: WINNSI.DLL
[02-04-2023 10:09:54] - 0x7FFF23240000: NSI.dll
[02-04-2023 10:09:54] - 0x7FFF11A30000: urlmon.dll
[02-04-2023 10:09:54] - 0x7FFF18B50000: srvcli.dll
[02-04-2023 10:09:54] - 0x7FFF1FF20000: netutils.dll
[02-04-2023 10:09:54] - 0x7FFF1FE50000: DNSAPI.dll
[02-04-2023 10:09:54] - 0x7FFF18540000: rasadhlp.dll
[02-04-2023 10:09:54] - 0x7FFF18260000: fwpuclnt.dll
[02-04-2023 10:09:54] - 0x7FFF1F9A0000: schannel.DLL
[02-04-2023 10:09:54] - 0x7FFF01B90000: mskeyprotect.dll
[02-04-2023 10:09:54] - 0x7FFF20440000: NTASN1.dll
[02-04-2023 10:09:54] - 0x7FFF207B0000: DPAPI.DLL
[02-04-2023 10:09:54] - 0x7FFF20360000: CRYPTSP.dll
[02-04-2023 10:09:54] - 0x7FFF1FA80000: rsaenh.dll
[02-04-2023 10:09:54] - 0x7FFF1A1D0000: cryptnet.dll
[02-04-2023 10:09:54] - 0x7FFF20480000: ncrypt.dll
[02-04-2023 10:09:54] - 0x7FFF0A
roman (13/4/2023 15:28:10): The full message
roman (13/4/2023 15:28:44): The game could not louch as it dis many time ago

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