Maximizing
what’s possible
with Fujitsu
and ServiceNow
From complex processes
to effortless experiences
To succeed today, organizations need to be able to create experiences that support
and inspire both employees and customers and they need to do so in a fast-paced
environment, where the one constant is change.
Digital technology was already allowing challengers to disrupt markets
and grow the expectations of customers. The pandemic accelerated
trends such as the shift to remote working, as organizations took steps
to keep their people safe. The aim is now clear. To thrive, organizations
will need to become more efficient and more agile than ever – to stay
resilient, whatever the future brings.
But what’s standing in the way? For many, it’s the disjointed systems,
built up over time, which create complexity at every turn. It’s the poor
processes that let inefficiency creep into everything from day-to-day
operations to supporting your customers. The silos that get in the way of
creating a single view across the organization to make effective decisions.
We have the experience and expertise to cut through the complexity
and create solutions that meet your organization’s needs. We combine
our knowledge of ServiceNow and your business to help you to integrate
systems and data, create smart digital workflows, deliver multi-channel
options, or even develop low-code apps for your employees on the go.
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To get the best out of ServiceNow, though, you need
more than expertise in the Now Platform. You need the
strategic vision to define your goals and design the right
solution. You need the technical know-how to integrate
the diverse systems that make your workflow efficient
and your actions automated. You also need personalized
support to get the best out of your solution tomorrow as
well as today.
We can help you with the big picture and the small details, so you see
value from your investment sooner. You can trust in our advice because
it is grounded in our track record of successfully deploying ServiceNow
for organizations like yours around the world.
And with our full range of support services, you can use ServiceNow to
become a more responsive organization. One with the insight to make
better decisions and provide the digital processes to give your people
and your customers the best experiences.
The result – you can do things better and
faster and adapt them more easily.
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What do you
want to achieve?
You might have been using ServiceNow to support IT for a while but want
to get the most out of your investment.
Perhaps, you want to explore its other capabilities? Or are you looking
to create a better employee and customer experience? The kind that
will elevate your organization and reduce cost. Maybe you’re looking to
streamline business operations and increase revenue through a differentiated
engagement with your customers?
More and more of our customers are coming to understand that ServiceNow
can deliver these goals. It is more than just a service management platform;
it can really differentiate how your business can provide value.
Here are some common challenges we hear from the organizations we
work with.
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1
Maximizing value from your ServiceNow investment
To make the most of your ServiceNow investment, you need the people who can match
its ever-evolving capabilities with your organization’s needs But it can be hard to find
and retain people with the right skill-sets and manage new projects at the same time as
supporting your current services
We have the skills to embed ServiceNow effectively in your organization. We look beyond
the technical and focus on what is needed to achieve the outcomes you want. We start
by understanding the “why” and “what”; putting our consultancy expertise into practice.
Then, we provide unbiased technical and industry-specific guidance, enabled by effective
business change. We use our wide-ranging expertise across technologies and platforms to
implement, integrate and transform.
If you are looking for a business outcome that extends what you’re currently able to do in
the platform, our own ready-to-go solutions, or those from our partner network, can add
value to projects quickly. And at the same time, we’re just as comfortable tackling your
most complex requirements to reengineer processes that underpin your business. Or, if
you prefer, we can simply help you optimize your use of ServiceNow while you look to the
future.
Once in place, it’s also key to know that your ServiceNow platform will continue to deliver
value. We can ensure your platform is always up-to-date, secure and optimized through
our range of scalable managed services.
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2 Creating a digitally-optimized enterprise with the
Now Platform
The continuing pressure to reduce costs while improving employee
engagement is not new. But the speed at which you need to deliver it is.
And the complexity of doing so has also increased. Think of the new
platforms, with their siloed toolsets, which create data gaps. The pressure
to automate operations to free up people across your organization. The
demand for insights when your data is not connected. The need to predict
and prevent failures, and a workforce who just want the tools to do their
job better. It is hard to get it right.
We’ll show you how to reimagine ServiceNow as the platform to inspire
every part of your business, by bringing together the information from all
your systems, to create a single source of truth. From there, we can help
you automate operations, connect your data to create insights and
streamline workflows. You can deliver a personalized support experience
for your employees, giving them access to the relevant data they need to
make a difference. There’s no more duplication of work or gaps in
information, so you can start making better and quicker decisions. We can
even help you use the Now platform to create your own low- or no-code
apps to help your people work smarter and digitize your business.
In this way, Fujitsu and ServiceNow truly transform how you work.
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3
Creating connected
digital workflows
One of the key ways that organizations
can differentiate themselves today is by
giving their employees and customers a
superior experience. In order to do so,
they need to digitize their processes and
look for ways to improve them through
automation. This can help to reduce costs
and grow revenue.
We can help you to achieve the connected
digital workflows that make you stand out.
IT workflows – scale and connect IT service and
IT workflows
operations while reducing costs
IT leaders have been at the heart of their organizations’ responses
to our unpredictable times – helping them to adapt and become
more resilient.
Now, there’s the opportunity to build on this new-found agility and
transform how your organization operates. But to do so, you need to
overcome the mix of legacy systems, cloud platforms and enterprise
applications – many with their own management ecosystem – that
complicates managing your estate.
We can help you to use ServiceNow to make the complex simple.
With deep knowledge across the technical landscape, we are ideally
placed to streamline operations across your whole enterprise. So, you
have the visibility you need to manage your IT estate effectively.
With our support, you can automate repetitive tasks, reveal the insights
to predict and prevent issues, identify and mitigate risks, and eradicate
waste. And by combining our security expertise with ServiceNow, you
can keep your data and your systems safe.
There is now more pressure than ever on IT to deliver the experiences
employees are used to as consumers. We understand how to design
and deliver services and processes that feel faultless, so your people
are free to focus on adding value where it matters.
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Employee workflows – create consumer‑style
Employee workflows
experiences that span across internal silos
The more engaged your staff are, the more productive and creative
they will be. This is why creating better experiences for your employees
is so important.
With streamlined processes and connected services, you can adopt
new ways of working and support different working styles, while
safeguarding the wellbeing of your people. And by automating
mundane tasks, you free their time to focus on work that is more
fulfilling. From making the right first impression during the
onboarding process, to celebrating career milestones, to supporting
your teams in their daily work, engagement should be consistent,
easy and efficient. Your employees want support when, where and
how they need it. And not just from IT; from every part of your
organization, back office to front. We can help you to deliver
experiences that drive engagement at every stage.
At Fujitsu, we are market leaders in developing and supporting
modern workspaces. Our vision of the Work Life Shift helps
organizations to create a more resilient and adaptive workforce.
Removing barriers and supporting new ways of working will enable
your people to stay connected wherever they are, both through
technology and by embedding cultural change.
By combining our human-centric approach with our technical
understanding of ServiceNow, we can make sure your people have
what they need, when they need it. So, everything feels effortless
– no matter how many departments are involved.
The result is the basis for a secure, productive and engaged workforce.
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Customer workflows – create experiences that
Customer workflows
drive loyalty
For an organization to thrive today, it needs to create the great
experiences that customers are looking for. Meeting their expectations
of quick and efficient interactions that are easy and intuitive.
Behind the scenes, this means automated workflows, timely notifications,
choice of support channels and always-available services. But that’s only
possible when you connect processes and teams across your business,
and if you empower your people to deliver exceptional service.
We help you connect the dots between siloed systems, information and
teams to drive efficiencies in your operations, digitize your processes and
create insights. We start by taking the time to understand your business,
calling on our sector experts, so we can create the customer solutions
that create better, faster experiences.
This might mean using AI to automate your response to the most common
questions. It might mean helping customers to help themselves, through
self-service. It could be the omni-channel service that lets customers
interact with you the way that they prefer. Or, it could mean tracking
orders so you can get deliveries back on track before the customer even
knows there’s a problem. Whatever solution’s right for your business,
we’ll help you create experiences that keep customers coming back.
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Achieve best practice
in your industry
Retail Manufacturing Financial services Public sector
It’s been a time of great disruption across sectors. From moving to a distributed
workforce, virtually overnight, to coping with the closures and reopening of
premises, the pandemic has tested everyone. However, recent events have also
shown us how organizations are able to adapt at pace.
To create the digital experiences that make a difference, you need both industry
and technical expertise. That’s Fujitsu. Our industry experts have worked in your
market so they understand common challenges and how to get results. Our teams
understand your business so they can suggest solutions that help you do more.
It means you can work closely with specialists who speak your language – to get
to more effective solutions. By aligning this industry insight with our technical
ability, we can give you clear strategic advice, and turn it into a practical solution
through ServiceNow.
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Retail
Achieve joined-up processes
and seamless experiences
From the office, to the shop floor, to the »The project timescale was significantly
warehouse, we can help you to integrate reduced, and Fujitsu was capable
your systems, processes, and people. This
makes it possible to enhance the efficiency
of understanding the requirements
of your operations. But it also frees you to and ensuring efficient, rapid and
empower every employee with the data successful implementation within a
and insights to make fast decisions – in the complex context.«
moments that matter.
Vice President of Information Technology,
By delivering a connected retail experience, Retail sector
you can create the experiences that build a
loyal customer base.
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Manufacturing
Insight driven innovation
for a more adaptable future
Simplify even the most complex operations. »Fujitsu’s proposal was based on our
We can help you to reach new levels of data and provided insights into our
visibility and efficiency across your business
and your supply chain. Beyond working
current condition that impressed
more productively, this can help you to stay the team. It was clear that Fujitsu
secure and stay agile. So, you can adapt to had a deep understanding of the
new demands. manufacturing industry, which was
It’s the path to leaner, smarter, more resilient the cultural fit we were looking for
manufacturing. but didn’t know if we could find.«
Edward Portolese,
CIO, Howmet
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Financial services
Driving a trusted future
Innovate at pace, while staying compliant. »Fujitsu came with a lot of specialised
We use our extensive understanding of your knowledge, mapped out the
sector to help you create a unified, secure,
and engaging customer and employee
processes and quickly determined
experience through fully-digitized services. what could be achieved within our
budget and timeframe.«
We can support you to take your institution
into the future. Where you can challenge Head of IT,
the challengers – without sacrificing the Retail bank
trustworthy reputation you’ve worked so
hard to build.
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Public sector
Creating a connected society
We have the technical expertise to help »Fujitsu’s team took the time to
you give citizens frictionless access to the understand our desired outcomes
information and services they need. And we
have the sector understanding to do so in a
and objectives, and was able to
secure and cost-effective way. smoothly deploy a ServiceNow
environment that supports our whole
With our support, you can transform your
operations to provide more efficient and more
organization… The team continues to
effective public services. So, you can create support us to maintain, develop, and
the digital solutions to drive transparency and manage our platform so it is always
engage citizens with the kind of experiences fit for purpose.«
they expect as consumers.
Ari Hirvonen,
Chief Digital Officer, University of Jyväskylä
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As you would expect from one of ServiceNow’s top
Our services global partners, we have the full complement of services
required to deliver the outcomes our customers expect.
Available across the world, we give you the vision and
skills to unlock the potential of ServiceNow.
Consulting
When it comes to transforming your organization, you need a consultative
approach that is tailored to your needs and the needs of your workforce.
Whatever level of advice you require, we have the people who can help you
successfully transform. Through an outcome-based approach that embraces
design thinking, we’re able to deliver immediate value to you.
Our guidance is unbiased, steeped in experience and can extend from
technical to industry-specific. We work with your people to gain a clear
understanding of what they need and deliver to your requirements. And to
ensure your projects are successful, we can also help you embed new ways
of working in your culture too.
Implementation
Avoid pitfalls and return value fast. Whether you need additional expertise
or are looking to transform your business, we have the skills and experience
across the Now Platform to help you realize your goals. With techniques
including automated deployment and testing, security and risk assessment,
and upgrade compatibility reviews, our services help you implement,
upgrade, optimize and build on your investment.
Working with your team and aligning to your development approach, we
will inspire confidence at every step – so, you can see (and prove) progress.
Integration
Behind every effective process is a collection of data, systems and actions.
They range from the simple to the complex, but they all need to be
effective to drive real value.
We have the expertise to connect your enterprise with ServiceNow, the
experience to break down complexity, and a rich ecosystem of partners to
deliver your outcomes fast.
Business Process Transformation
Want to digitize a business process but not sure of the best way to do it with
the ServiceNow product suite? Need to digitize a process that ServiceNow
doesn’t cover at the moment? ServiceNow has a wide range of products and
an ever-increasing set of capabilities to drive efficient workflows for your
business, but it doesn’t cover everything out of the box. And that is where
the capabilities of the NOW Platform come in.
As a leading partner in development, we can build business- and industry-
specific workflows and solutions to complement the services already
available. Delivering the end-to-end business processes you need to make
your transformation successful.
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Managed Services
Is the day-to-day management of ServiceNow taking up too much of
your engineers’ valuable time? For busy organizations who want to
focus on transformation activities or simply don’t have the right
skillsets, our managed services are the answer. Whether you need us
to support the core platform or bespoke workflows and applications,
ensuring they are optimized and available is a key part of the employee
and customer experience.
Our flexible managed services include the level of automation,
monitoring, and support you would expect from a service provider.
But we also offer proactive services such as optimization of workflows,
continual change services, upgrade assurance, and security assessments
to ensure you continue to drive value from the services. Talk to us about
ongoing support that suits your needs and scale it up, as and when you
need more help with your platform.
App Factory
Have you identified a business solution that would enhance your
organization but not sure how to build it? ServiceNow App Engine has
been designed to help organizations reimagine every process as a
digital workflow, through workflow apps that work the way your
employees work. Take your workflows to the next level and create
solutions with great user interfaces that your employees and customers
will love to use.
Our App Factory team has the knowledge to create these low-code,
pro-code solutions to meet your demands and ensure they stay relevant
as your business evolves. Our own set of solutions have been built this
way, so we can use this experience to do it for you too. Plus, we don’t
just develop apps; we can help you to keep them optimized and enhance
them over time so they keep delivering value – and at the same low cost
it took to build them.
Training
Our certified ServiceNow instructors design training around you, transferring
as much know-how as possible to your people. So, whether you need remote
classroom training, ‘how to’ guides, or support for your in-house champions, our
focus is on you getting the most from ServiceNow tomorrow as well as today.
Licenses
As an authorized reseller of ServiceNow, we can help you to identify the right
solution for your organization.
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Good reasons to talk to
Fujitsu about ServiceNow
Investment must lead to value. If you’re Delivering value consistently and powerfully requires a
already using ServiceNow, we can help you clear vision of what technology can do. But that has to be
allied to the pragmatism and skills to connect all the
maximize its impact. And if you’re currently moving parts of your organization. This powerful
considering a new investment, we’ll work combination is what sets us apart. It’s what allows us to
with you to unlock its innovative potential. fully integrate ServiceNow across your enterprise. You get
the 360° visibility needed to accelerate change, react in
real time and make better informed decisions.
Whether digitizing the business processes that underpin
your organization, transforming the experiences you
provide to your customers, or simply helping you manage
the ever-evolving Now Platform, our focus is to help you
achieve your objectives.
To find out more get in touch Whatever the challenge, we have the specialist skills and
strategic vision to make the complex simple – helping
you get the best out of ServiceNow.
FUJITSU
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trademarks or registered trademarks of their respective owners. Technical data subject to modification and delivery subject to availability. Any liability that the data and illustrations are
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