COMMUNICATIVE LEARNING

General English
DESIGNED BY
Phia Selfiarti, S.S., Cert.TEFL.,M.Pd

LINGGA BUANA PGRI SUKABUMI UNIVERSITY

2024

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 PREFACE

This module is designed by ProNative Training and Consultancy to create English

learning through a communicative and comprehensive method. This module contains a
step by step conversation starter along with the basic structure knowledge for learners of
ESL ( English As foreign language) speakers at LINGGA BUANA PGRI SUKABUMI
UNIVERSITY

This is a method to simplify the level of learners and focus on the goals of mastering
English through guided conversation or speaking skill development.

The fluent level is the level for participants who have enough knowledge and skill in
English with a limited structure or vocabulary. The level is purposed to help the learners
to comprehend and practice English conversation through structured and interesting
methods, by giving a comprehensive topic to discuss in a communicative way of learning.

The method is designed to focus on the learner’s time to speak and practice, where the
learner’s time to speak or practice is longer compared to the instructors. We call this
method a student centered method, where the students have their chances to also become
autonomous learners within the process of mastering English.

Due to the ongoing development of the program, this module is the first edition and can
be used as a module for General English in an intermediate level. Hoping that this module
will give a great benefit to many people who are learning English in Indonesia.

Sukabumi, September 13th 2002

Phia Selfiarti,S.S.,Cert.TEFL.,M.Pd.

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 TABLE OF CONTENT

MEETING 1 7
INTRODUCTION TO ENGLISH PRONUNCIATION 7
A. Vocabulary Building 7
B. YOUR SPELLING & PRONUNCIATION 8
C. Check out these utterance 9
D. Introduction To intonation 9
Example 9

Listen and Repeat 10

To complete a thought | FALL 10

To ask a wh-question (what, where, who, why, when, how) | FALL 11

To express surprise | RISE 11

Need clarification/repetition | RISE 11

Make a list | PARTIAL RISE + FULL FALL 11

MEETING 2 13
HELLO AND GOOD BYE ! 13
A. GREETINGS AND PARTINGS 13
B. YOUR SPELLING AND PRONUNCIATION 14
C. Check out the Utterance ! 15
D. STRUCTURE FOCUS 16
MEETING 3 18
MAY COME IN , PLEASE ? 18
A.ASKING FOR AND GIVING PERMISSION: 18
B.YOUR SPELLING AND PRONUNCIATION 19
C.CHECK OUT THE UTTERANCE 20
D. Listen to the Music 21
MEETING 4 22
Hello, I’d like to introduce myself 22
A.GET TO KNOW EACH OTHER 22
B. WORDS 4 U 23
C. TONGUE TWISTER 25

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 D. READ THE PASSAGE THEN ANSWER THE QUESTIONS 25
MEETING 5 27
I am, you are, She is, We Are 27
A.PERSONAL PRONOUN 27
B.POSSESSIVE PRONOUN 28
C. PRACTICE HERE! 29
MEETING 6 30
WH- Questions and How 30
A.QUESTION WORDS 30
B.TONGUE TWISTER 32
C.CHECK OUT THE UTTERANCES 32
D. QUESTION TIME 33
MEETING 7 34
I love Durian, what do you like ? 34
A.LIKES AND DISLIKES WITH PREFERENCE 34
B. SPELLING AND PRONUNCIATION 35
C. LET’S PRACTICE IT 36
MEETING 8 37
What time is it ? 37
A.TELLING THE TIME 37
B.TELLING THE TIME WITH IMAGES AND TEXT 38
C. LET’S PRACTICE IT 41
D. TONGUE TWISTER 4 2 DAY 43
MEETING 8 45
What would you like to have ? 45
A.OFFERING THINGS 45
B. DIALOGUE PRACTICE 46
D.LISTENING PRACTICE 47
MEETING 9 49
What do you think ? 49
A.ASKING FOR AND GIVING OPINION 49
B. STRUCTURE FOCUS 51
C. LISTEN AND REPEAT ! 53
MEETING 10 54
Could you show how to get to the hospital ? 54

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 A.SHOWING DIRECTION 54
B. SPELLING AND VOCABULARY 55
C. LISTEN AND REPEAT ! 56
D. WORDS FOR YOU 58
MEETING 11 59
TENSES 59
A.WHAT IS TENSES ? 59
B.HOW IS TENSES ? 60
C. PRACTICE HERE 61
MEETING 12 62
Hello, Who’s Speaking ? 62
A.MAKING PHONE CALLS 62
B.VOCABULLARIES AND PRONUNCIATION 64
C. IT’S PRACTICE TIME 66
D. English Vocabulary: Countries, Nationalities, And Languages 67
D. PRACTICE THE CURRENCY AND COUNTRY 72
REFERENCES 72

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 MEETING 1
INTRODUCTION TO ENGLISH PRONUNCIATION

A. Vocabulary Building
English is a foreign language in Indonesia, but we can make this
language as a second language if we use it in our daily life. To master
English surely, we will have to practice more and be consistent in it.
pronunciation is not only about how sounds but also discussing
about:
1. Sounds (Consonant & vowels)
2. Stressing
3. Word chunks
4. Intonations
In this section you will read aloud the passage below to practice
your pronunciation in making sounds, then underline the misspelled
words. Then write the correction under the line. Make sure you
understand the meaning of each word in Bahasa.

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We neead to undestrnd soeme wosrd in oredr
to undretaends thi maening of a tetxt, but by
no maens all : we oftn skiip or misraed wrosd
in ordr to make senese of the whloe more
quckliy or coninvniently

B. YOUR SPELLING & PRONUNCIATION

a. Now list the misspelled words and correct them!

b. After correcting the misspelled words, now it is time for us to
check the correct alphabetical and Numbers spelling with the
pronunciation.
c. Alphabet spelling in English

A B C D E F G H I J K
ei bi si di i ef ji eich ai jei kei

L M N O P Q R S T U V
el em en ou pi kyu ar es ti yu vi
W X Y Z Puluhan : Ten
da eks way zed Ratusan : hundred
bel zi Ribuan: Thousand
yu Jutaan : Million

Try saying these words in a good pronunciation and find more

words to practice :
a. Pan, Fan, Van
b. Love, Laugh, Lap
c. See, She, Shy
d. Tree, Three, Tooth, The
e. Booth, Both, Boat
f. Was, wash, waste

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 g. Bus, Buzz, Buses
h. Tie, Thy, That,Those
i. Photo, Phantom, Fairy

C. Check out these utterance

In this section you will find out how to say your daily utterance in English,
find as many utterances or slang words in your Bahasa then translate
them together into English.. Below are some of the utterance, find more
and practice saying it aloud !

bahasa english

D. Introduction To intonation
Speaking and understanding English doesn’t just come from using correct
grammar and vocabulary. Native English speakers convey meaning in their
sentences with pitch — the ups and downs and the musical notes of their
sentences.

Example
The following two sentences contain the same words. But is there a difference
in their meanings?

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1) “She got a dog.”
2) “She got a dog?!”
In these two simple sentences, the focus word of the sentence–the word that
gets the more emphasis–is “dog”.

But what happened with the sound of the focus word?

In sentence one, the intonation went DOWN to indicate the completion of

the thought.
• 1) “She got a dog.”
In sentence two, the intonation went way UP, to indicate surprise.

• 2) “She got a dog?!”

The patterns of ups and downs of your voice (and your pitch) on and after
the focus word–which is usually at the end of a sentence or question–is
called intonation.
In English, there are three intonation patterns:

1. Rise
2. Full fall
3. Partial fall

Listen and Repeat

the following examples of intonation patterns. The focus word is underlined
in each sentence.

To complete a thought | FALL

“I got a dog.” | FALL

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To ask a wh-question (what, where, who, why,
when, how) | FALL
“How are you?” | FALL

To express surprise | RISE

“Your dog speaks English?!” | RISE

Need clarification/repetition | RISE

“WHO got a dog?” | RISE

Make a list | PARTIAL RISE + FULL FALL

“My dog is smart, pretty and sweet.”) | PARTIAL RISE (+ FULL FALL)
(notice the pausing between words)
Not finished your thought | NO CHANGE

“I want a dog, but…” | NO CHANGE (FOLLOWING A PARTIAL FALL)

Note : Remember. Speaking English isn’t just about correct grammar and
vocabulary. You must change your pitch — the ups and downs and the
musical notes of your voice — to convey
proper meaning, emotion and expression.

Write your conclusion on the box below!

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12
 MEETING 2
HELLO AND GOOD BYE !

A. GREETINGS AND PARTINGS

In this section we will review about greeting, partings and introduction

expressions and responses. The Utterances given for you in this
section are only a starter for your dynamic conversation in daily life.
pay attention to the intonations and word stressing that the
instructure shows you.

“Remember, in a real conversation there is no strict standard for

sentence or expressions to use, you just have to be creative and be
communicative.”

⏭GREETINGS ( Salam Perjumpaan)

1. Good morning/afternoon/ evening.
2. How’s life /how’s life treating you / how’s everything ?
3. How do you do ? ( formal)
4. How have you been ? How’ve you been?
5. What’s Up?
6. What’s cooking ? ( non formal)

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 ⏭RESPONSES
1. Morning/afternoon/ evening
2. Nice/Great/excellent/ never been better (then ask back)(
don’t forget to say THANK YOU)
3. How do you do
4. Not so good.
5. I’m busy, but thank you for asking, how are you ?
6. Nothing special
7. So,so
8. It’s my day - it’s not my day
9. Never been better, how bout you ?

⇰PARTINGS (Salam Perpisahan)

1. See you later/soon/tomorrow/ on monday/next month,..
2. Good bye/ bye bye
3. Till we meet again
4. Glad / nice/ good to meet you
5. Cheerio
6. bye

⏭RESPONSES
1. See you …
2. Good bye
3. Cherio …
4. Nice to meet you too
5. Bye Bye

B. YOUR SPELLING AND PRONUNCIATION

● In this section you will listen to the instructor reading the
conversation please Listen and Repeat , then practice it.
● After you listen now it’s your turn to do a role play , act out the
dialogue in front of the class .

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Conversation 1 :
Mario : “ Hi, Good Morning Andi , How’s life ?”
Andi : “ Morning Mario, So,So, , how’s yours ?”
mario : “ As always, Nothing special, How’s your mother ?, I heard she was
hospitalized “
Andi : “ aa, yaa, she’s home now, she got a high fever for few days , but
she’s OK now.”
Mario : “ Glad to know she’s OK,well, I really have to be going now, say
hello to her, see you Andi “
Andi : “ Ok, i will, See you Bro “
Note :
“Pay attention to the pronunciation and intonation. Remember Perfect
practice makes perfect.”

Conversation 2
Irvan : “ Hey Nana, How’s everything with you ?, It has been a while ..”
Nana :” Hi Irv, I am totally awesome, I am busy with my new job , but it is
a lot of fun. how are you Irv ?”
irvan : “ Well, that's good news, new Job huh ? .. I am good as always. “
Nana : “ Well , I gotta run now, see you at the reunion tonight ? “
Irvan : “ yeah, see you nana. Glad to meet you here.”
Nana : “ Yes, me too , see you.”

C. Check out the Utterance !

● In this section you will make your own Dialogue using the
expressions/ utterance that we have learnt in the last section, you
will partner up and make the dialogue of two. Act it out with your
partner !

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 ● Then practice creating a dialogue for introduction , write your
dialogue below :

D. STRUCTURE FOCUS

Simple present tense

What is the function of Simple Present Tense ?

It is used to explain or tell about these things below, pay attention to
the function of the tense that you are learning.

1. Habit. I wake up at 5 every morning. I go to pray,go to my bathroom

for shower, I have breakfast
2. Routines I start working at 8 o’clock to 9 o’clock, I plan for the
customers project, around 9 we prepare the webinar with other
customers and principal for about two hours . We have a break, at I
go to the meeting again.
3. General truth I work at PT megasetia, I work as business
development manager, my job is presenting our product to our
customers, get sales target, get material innovation, make the
forecast come through, manage principals.

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Verbal Sentence :
Subject + verb + object
1. Hydroquinone is a dangerous whitening substance
2. Wardah is compatible with your skin, but it is not compatible with
my skin
3. I study She’s work at my place
4. she works

Nominal Sentence :
Subject + To Be + Adjective /Noun/Adverb + Object
1. The university is quite famous in the country
2. My class is as big as yours, so we can combine it and use it for the
meeting
3. They are students from STIE PGRI
4. The Lecturer is ill , maybe she will not come today
Note :
Verb 1 : wake up, go,have,start,work, get, make, manage, plan
tobe : is. am . are my skin is sensitive
The sun rise from the east, the leaves are green,
The product has specific characteristics and a specific mechanism also
beneficial.
PRACTICE AND MAKE SIMPLE PRESENT TENSE HERE

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

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 MEETING 3
MAY COME IN , PLEASE ?

A.ASKING FOR AND GIVING PERMISSION:

In this meeting we will focus on how to ask and give permission to

other people, here are some expressions that we can use to ask
permission in a proper manner of English. note that there are more
expressions we can use in a real life conversation.

⏭Expressions

• May I come in, please ?

• May I ask something, please?
• Would it be possible if I …..?
• Could I ….. Please ?
• May I sit down, please?
• May I give an opinion?
• Would it be all right if I …..
Note:

When you ask for permission to use something that belongs to someone
else you have to do your best to be polite. It is desirable to use the word
"please.", and use the correct intonation.

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⏭Asking for Permission:

● Can I go out, please?

● May I open the window, please?
● Please, can I have a look at your photo album?
● Please, may I taste that hot spicy couscous
dish?
● Do you mind if I smoke?
● Would you mind if I asked you something?
● Is it okay if I sit here?
● Would it be all right if I borrowed your mobile Phone?

⏭Giving Permission:

● Yes, please do.

● Sure, go ahead.
● Sure.
● No problem.
● Please feel free.

⏭Refusing to give permission:

● No, please don’t.

● I’m sorry, but that’s not possible.
● I'm afraid, but you can't.
● Yes, I do mind
● Terribly sorry, I don’t think you can

B.YOUR SPELLING AND PRONUNCIATION

In this section you will listen to the instructor reading the

conversation please Listen and Repeat , then practice it.

⏭Dialogue 1
Liza, eight years old, is asking her mother for permission to use the computer...

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 Liza: Please mum, can I use the computer?
Her mother: No, dear you can't. It's time to go to bed.
Liza: May I read a story before I sleep?
Her mother: Sure! But try to sleep early.
Liza: Thanks a lot mummy.

Dialog 2
A: I was wondering if I could borrow the company van for a fundraiser
this weekend.

B: Sure, I think that would be possible. Where is the fundraiser?

A: It is in the park downtown.

B: Would you need it for both Saturday and Sunday?

A: We will need it for Saturday only.

B: I think that would be OK. Who will be driving it?

A: Mary and I will be driving the van.

B: Could you drop it off on Sunday night?

A: Yes, we can do that. Can we borrow the chairs from the lunchroom
also?

B: Yes, that would be fine. Just make sure that everything is returned by
Sunday night.

C.CHECK OUT THE UTTERANCE

In this section we will try to speak English in front of people, practice

your introduction and write the script here .The topic of our free
conversation is about 5 magic words to say in English.

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Go around the class and ask people, remember to record every
conversation on your phone.

D. Listen to the Music

● Listen to the song , then fill in the blanks with the correct words or phrase! (
you can Rewind or play back and ask permission to do that )
● After we listen and get all the blanks filled, it’s time to discuss what the song
tells us about
Fight Song
by : Rachel Platten

Like ………... Losing friends and I'm ……………..

……………….. the ocean Everybody's………...me
Sending big……………. In too deep
…………….. motion Say I'm in ………. (in too deep)
Like ………... single word And it's been two years I miss my ……….
Can make a ………………. But there's a fire burning in my ……...
………….only have one match Still believe
But I can make an …………….. Yeah, I still believe
………..those things I didn't say And all ……….. things I didn't say
Wrecking balls………... my brain ………….balls inside my brain
I will scream …………….. tonight I will …………... them loud tonight
Can you hear ……………. this time? Can you hear my voice this time?
This is my fight song This is my ……... song
………………. my life song Take back my life song
…………………. I'm alright song Prove I'm alright song
My power's……………... on My ………….
Starting right now…………...strong Starting right now I'll be strong
I'll play my fight song I'll play my fight song
And I don't ………... if nobody else believes And I don't really care if nobody else
'Cause …………………. got a lot of fight left ……………...
in me 'Cause I've still got a lot of fight left in me

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 MEETING 4
Hello, I’d like to introduce myself

A.GET TO KNOW EACH OTHER

In this section we will learn together how to have a good self

introduction and also try to get to know other people in a proper
way of English, feel free to discuss and add expressions that you
have learned previously.

⏭ EXPRESSIONS

1. May I know your name ?

2. I’m … and you are ?
3. How can/should I call you? How may I call you , May I call
you..
4. Where do you live / what’s your address ? Where are you
from ? Where are you originally from?
5. What do you do ? I am a Pharmacist
6. What’s your interest ? People’s experience , Health
Very very / Really, Nice, Good job, average job Past away
Drug Dealer Medicine

⏭RESPONSES

1. I’m ….
2. You can call me… / call me..
3. I live on 43 jl. ….

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 4. I’m a/an…
5. I work at… as….
6. I like….
7. My interest is….

• The greetings good morning/good afternoon/good evening are used at

different times of the day to greet people. “Good evening” is often used
after 6 p.m. or generally when the sun has set.
• “Good night” is not a greeting: It is used when leaving a place or group
of people. Thank you and good night!/Good night, and see you tomorrow.
• When people meet in the United States, it is customary for them to
shake hands. A handshake should be firm and usually lasts for about two
to three seconds — which allows enough time to say “Nice to meet you.”
• “Don’t mention it” is another way of saying “You’re welcome.” The
phrase “You are welcome” is more formal. However, responses such as
Don’t mention it./No problem./Happy to help. are informal ways of
responding to a thank you.

B. WORDS 4 U

In this section you will get new vocabularies, practice with the
pronunciation, understand the meaning then make a sentence from the
words.

(1) Facilitate
To facilitate means to make things easier and help them run more
smoothly. A facilitator is the person whose job is to facilitate.
Sample sentence: “The course facilitator is there to provide guidance
and encouragement for the group to find out the answers for
themselves.”
(2) Coordinate

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The verb to coordinate means to arrange for two or more parties
(people or groups) to work together. The person who coordinates tasks
or activities is known as a coordinator.
Sample sentence: “We need someone to coordinate the conference call
with our business partners in Europe and Asia.”
(3) Prioritize
To prioritize means to deal with things in their order of importance or
urgency. Things that are more important are given a higher priority so
they get done before the less important things.
Sample sentence: “I have eight emails waiting in my inbox. Let
me prioritize which ones I should answer first.”
(4) Schedule
The verb to schedule means to plan for an event (such as meetings,
conference calls and deliveries) to take place at a certain time and place.
Sample sentence: “Peter’s stuck in a traffic jam. We may run
into scheduling problems if we can’t confirm what time he’ll be at the
office for the meeting.”
(5) Process
The verb to process means to put something through a series of actions
to achieve a certain result. The noun processing describes the series of
actions and steps needed to produce a certain result.
Sample sentence: “You may submit your business loan application
today. Processing usually takes up to two to three weeks.”
(6) Motivate
The verb to motivate means to provide a good reason for doing
something, or to encourage someone to work harder.
Sample sentence: “George doesn’t seem to be putting in much effort
lately. It’s time his sales manager steps in and motivates him to meet his
quota.”
(7) Collaborate
The verb to collaborate means to work together with another person or
group to achieve a common goal.

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Sample sentence: “Higher management wants us to collaborate with our
partners in Britain to develop a better product.”
(8) Supervise
The verb to supervise means to direct and be in charge of someone or
something. The adjective supervisory is used to describe the quality of
someone who’s in charge.
Sample sentence: “The contractor will be in later to supervise the office
remodeling.”
(9) Document
You might already know that the noun document refers to a paper or
computer file. The noun documentation refers to the creation of records
or files.
Sample sentence: “I think you should read the document carefully
before signing it.”
(10) Budget
The verb to budget means to make a plan for the amount of money to
spend on something. The word budget can also be used as a noun to
mean the amount of money that’s made available for spending.
Sample sentence: “If you’re organizing a year-end office party, you’ll
have to work out a budget for it.”

C. TONGUE TWISTER

Practice saying the words, the instructor will show you the correct
pronunciation along with the intonation. Pay close attention.

HOW MANY CAN CAN A CANNER CAN CAN, IF A CANNER

CAN CAN CAN AT THE CANNING COMPANY ?
D. READ THE PASSAGE THEN ANSWER THE QUESTIONS

Please read the passage and answer the questions below !

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 Start A Good Conversation Be A Good Listener

In every formal meeting, especially business meetings, it is very important to be able to start a good
conversation, simply because meeting business colleagues is one of the best steps for everyone to
build a business network and self branding not to mention the company’s branding, everyone needs
to show the guest what the company or themselves got offer on the matter.

5 When the formal meeting has not started, make sure you start a simple conversation with your guest.
Asking about their company's latest project and giving good feedback on it will be a good start. Focus
on what they are explaining so that you know when and what to say to give a comment on their topic.
Listen well, pay attention to their gestures. Keeping the conversation going is as simple as starting it as
long as you give all ears to the conversation. Stop talking about yourself too much, ask more and listen
well. Many times we only want to be heard, which results in us speaking too loud and forgetting to
listen to what other people want to say.

Give an enthusiastic expression, show them that the topic interests you when it has to be. Since you
can learn more when you listen more. There will always be that spotlight for good listeners.

1. Oh, Is that really true?

2. I believe so..
3. I can't agree more, to say that your company...
4. Quite interesting sir/madam
5. I'm sure that would be wonderful
6. Glad to know that....

The point is that what you say, how you look, how you treat people for the first time create the image
of a person you are for others. When we give all out we will get all in. The best thing about dealing
with first impressions is that you always treat people like you meet them for the first time,
enthusiastic, eager, positive, and comes from the heart.

Answer these questions briefly:

1. What is the main topic on the first paragraph?

2. Why is business meeting crucial ?
3. The word “it” on line 6 refers to ?
4. What does the passage explain about?

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 MEETING 5
I am, you are, She is, We Are

A.PERSONAL PRONOUN
Personal pronoun is kata ganti benda in bahasa Indonesia.

There are two types of personal pronoun: it is personal Pronoun as

Subject or the person who does the activity

and or who has a character , And personal pronoun as object that

functioned as the object in a sentence and put at the end of a sentence.

⏭Examples
a. Mira is a good girl, she is honest.
b. The teacher teaches them

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 c. He loves her very much.
d. They are very clever students
e. We have our own assignments to finish today.
f.

B.POSSESSIVE PRONOUN

Possessive pronoun is a pronoun used to indicate / show ownership. (

kepemilikan in Bahasa). It is the pronoun that shows the ownership of
something by someone.

⏭Examples :
1. That product is mine , That is my product
2. This is our University, we learn management here.
3. The management lecturer is explaining her theories about human
power.
4. This is my pen, the pen is mine
5. Those are her pets, the pets are Hers.
6. I am their teacher
7. The Old, tall, handsome man washes His own laundry

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C. PRACTICE HERE!

● In this section we will practice arranging the sentences into a good

sentence

1. Her - own - washes - she - laundry.

2. STIE- students -PGRI- are - assignment - doing - their - today.
3. Got - better - brother - job - a - My - after - from - graduated- STIE
PGRI
4. The - big - is - the - campus - girl’s - building- pond -near -that
5. Need - medicine - I - dizzy - My-feel- medicine- now- I.

● Make a group of 2 to create your own sentences and write down

below !

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 MEETING 6
WH- Questions and How

A.QUESTION WORDS

⏭Question words

Question words are also called wh questions because they include the
letters 'W' and 'H'.
Question
Meaning Examples
words
who person Who's that? That's Nancy.
where place Where do you live? In Boston
why reason Why do you sleep early? Because I've got to get up early
when time When do you go to work? At 7:00
how manner How do you go? By car
what object, idea or action What do you do? I am an engineer
which choice Which one do you prefer? The red one.
whose possession Whose is this book? It's Alan's.
whom object of the verb Whom did you meet? I met the manager.
what kind description What kind of music do you like? I like quiet songs
what time time What time did you come home?
how many quantity (countable) How many students are there? There are twenty.
amount, price How much time have we got? Ten minutes
how much
(uncountable)
how long duration, length How long did you stay in that hotel? For two weeks.
how often frequency How often do you go to the gym? Twice a week.
how far distance How far is your school? It's one mile far.
how old age How old are you? I'm 16.
how come reason How come I didn't see you at the party?

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⏭Asking questions

1.If you ask about the subject of the sentence, simply add the question
word at the beginning:

Example:
James writes good poems. — Who writes good poems?

2.If you ask about the predicate of the sentence (the part of a sentence
which contains the verb and gives information about the subject), there
are three options:

● If there is a helping (auxiliary) verb that precedes the main

verb ( for example: can, is, are, was, were, will, would...), add
the question word and invert the subject and the helping
(auxiliary) verb.
Examples:
He can speak Chinese. — What can he speak?
They are leaving tonight. — When are they leaving?
● If you ask about the predicate and there is no helping
(auxiliary) verb and the verb is "to be", simply add the
question word and invert the subject and the verb.
Example:
The play was interesting. — How was the play?
● If there is no helping (auxiliary) verb in the the predicate and
the main verb is not "to be", add the auxiliary "do" in the
appropriate form.
Examples:
They go to the movies every Saturday. — Where do they go
every Saturday?
He wakes up early. — When does he wake up?
They sent a letter. — What did they send?

31
 B.TONGUE TWISTER

Practice saying the words, the instructor will show you the correct
pronunciation along with the intonation. Pay close attention.

TOUNGE TWISTER 4 2DAY

FUZZY WUZZY WAS A BEAR, FUZZY WUZZY HAD NO HAIR, FUZZY
WUZZY WASN’T SO WUZZY , WAS HE ?

Note :
Practice your tongue twister, try to say each word with a good
pronunciation then try to say the sentence faster without reading and
mistake…

C.CHECK OUT THE UTTERANCES

These are a few idioms for you to learn, find out the meaning by discussing
with your friends, remember to never translate each word.

⏭ Examples
1. She got a head start
2. The man is a bag of bones.
3. Wow, you look spit and polish today.
4. I need us to see eye to eye.
5. What a sight for sore eyes.
6. Caught Red-handed

32
D. QUESTION TIME
In This Section You Will Make Five Questions Using Wh- And How, Write
The Questions Below . Then Make A Short Tour Around The Class Asking
The Questions To Your Friend!
1. What………………………………….

2. Where………………………………….

3. Who………………………….

4. When…………………………………..

5. Why…………………………………..

6. Whose…………………………………..

33
 MEETING 7
I love Durian, what do you like ?

A.LIKES AND DISLIKES WITH PREFERENCE

⏭QUESTIONS :
1. Which do you prefer…. Or… ?
2. What would you rather have / do …. Or…?
3. Which one do you like the most ?
4. Do you like… ?
5. Are you crazy about something ?
6. What are you crazy about ?

⏭RESPONSES :
1. I prefer…. To ……
2. … would rather…. Then …
3. …like… better then…..
4. I love…
5. I’m fond of …..
6. I’m crazy about…
7. I’m a big fan of ….
8. I won’t missed a chance to …
9. I hate…
10. I don’t like ….
11. I dislike….

34
 12. I’m not interested in…..

⏭Dialogue Practice

A: Whoa, look at all those ice cream choices!

B: Yes, that is a lot of choices. What is your favorite?
A: I love anything with chocolate the best.
B: I like chocolate myself.
A: Is there any kind of ice cream you don't like?
B: I really don't like any ice cream with nuts in it.
A: I haven't ever cared for that myself.
B: Have you ever had garlic ice cream?
A: That sounds absolutely disgusting!
B: It was. Let's stick with the regular choices today, though.

NOTE :
This part of the discussion focuses on how to say your likes, don’ts and
preferences . Encourage yourself to give as many questions as possible related
to the topic and be brave to give unexpected answers for every question you
will get. The Expressions below are your conversation starter .

B. SPELLING AND PRONUNCIATION

In this section we will discuss Homophones in English. Homophones are

words that have different spelling and meaning but sound the same.
Check out the table below !

35
C. LET’S PRACTICE IT

We are going to have a presentation about things that you like and you
don’t like, find the reason why and explain in proper English. Here are
what you have to do :
1. Make a group of three.
2. Make a list of three things that each of you like and dislike.
3. Write the discussion result in three paragraphs of at least 100 words
each..
4. Write down your resources.
5. Present it in front of the class.

36
 MEETING 8
What time is it ?

A.TELLING THE TIME

The image below is split into 2 colors, green and yellow. The green side
'to' and the yellow side is 'past'.
16:54In the afternoon

⏭Use the list below to learn

Yellow is past the hour

Green is to the hour
Setengah jam : Half an Hour
Seperempat jam = A quarter hour
16:58 = Fifty Eight minutes past Four In the Afternoon ( PM)
16:58 = 2 minutes to Five PM /In the afternoon
PM = Post Meridien / Post Midnight
AM = Ante Meridien / After midnight
Thirteen minutes to six SICK

37
PAst = Lewat
To = Kurang / Menuju
TEPAT / 00 = O’clock/ Hundred Hour / Sharp 5:00 PM
Five O’clock / Five hundred hour / Five sharp

Here is additional expressions on telling the time, pay close attention

and use it as a practice

1 five past
2 ten past
3 quarter past
4 twenty past
5 twenty five past
6 half past
7 twenty five to
8 twenty to
9 quarter to
10 ten to
11 five to
12 ,o, clock

B.TELLING THE TIME WITH IMAGES AND TEXT

The clock pictures below are made up with the following:
green hand is the big hand
red is the small hand

38
Use the clock on the right to help you
Below are 12 clocks with random times

The text is above each clock

The first The second The third

clock=7.00 clock=12.00 clock=3.10
Seven ,0, clock Twelve ,0, clock Three ten
Its seven ,0, It is Twelve ,0, It is ten past
clock clock three
Green hand is = Green hand is = Green hand is =
,0, clock ,0, clock ten past
The red hand = 7 The red hand = 12 The Red hand =

The first The second

The third clock=8.35
clock=4.50 clock=10.45
Its four fifty Its ten forty-five Its eight thirty-five
Its ten to five It is quarter to eleven It twenty-five to nine
Green hand is = Green hand is = Green hand is = twenty
ten to quarter to five to
The red hand = 5 The red hand = 11 The Red hand = 9

39
The first clock = 7.14 The second clock = 9.15 The third clock = 1.20
Its seven fourteen Its nine fifteen its one twenty
Its fourteen minutes past seven It is quarter past nine It is twenty past one
Green hand is = fourteen Green hand is = quarter
Green hand is = twenty past
minutes past past
The red hand = 7 The red hand = 9 The Red hand = 1

The first clock = 11.05 The second clock = 2.14 The third clock = 6.30
Its eleven oh five Its two fourteen Its six thirty
Its fourteen minutes past
Its five past eleven It is half past six
two
Green hand is = fourteen
Green hand is = five past Green hand is = half past
minutes past
The red hand = 11 The red hand = 2 The Red hand = half past

⏭Types of ways of saying the time

1. A.M. = morning It's 6:00 A.M.
P.M. = afternoon
Evening / night It's 6:00 P.M.
It's six o'clock = 6:00 A.M.

40
It's six = 6:00 A.M.
It's six-oh-five = 6:05 A.M.
It's six (minutes) after five = 6:05 A.M.
It's six (minutes) past five = 6:05 A.M.
It's six-oh-six = 6:06 A.M.
It's six (minutes) after six = 6:06 A.M.
It's six (minutes) past six = 6:06 A.M
2. A.M. = morning It's 6:00 A.M.
P.M. = afternoon
Evening / night It's 6:00 P.M.

It's six-fifteen = 6:15 P.M.

Its quarter past six P.M.
It's fifteen (minutes) after six = 6:15 P.M.
It's fifteen (minutes) past six = 6:15 P.M.
It's six–twenty = 6:20 P.M.
It's a twenty after six = 6:20 P.M.
It's a twenty past six = 6:20 P.M.
It's six-thirty = 6:30 P.M.
It's half past six = 6:30 P.M.
It's six-forty = 6:40 P.M.
It's a twenty to six = 6:40 P.M.
It's a twenty of six = 6:40 p.m

C. LET’S PRACTICE IT

The following exercise, write the following times in numbers in the right column. We have
done the first one for you.

** Hint AM = midnight 12:01 till midday 12:00 and PM 12:01 till midnight 12:00**

⏭ LET’S PRACTICE IT

Time in words What time is it using numbers

Six o’clock in the evening 6:00pm
quarter to seven in the morning 6:45 AM
twenty five past one in the afternoon 01:25 PM

41
 quarter past ten in the evening 10:15 PM
midnight 12:00
midday 12:00
quarter past ten in the morning 10:15 Am
half past twelve in the morning 12:30 AM
quarter past nine in the evening 9:15 PM
quarter to seven in the morning 6:45 Am
twenty past seven in the morning 7:20 AM
quarter past eight in the evening 8:15 PM
quarter to six in the evening 5:45 PM
half past nine in the morning 9:30 AM
ten past six in the evening 6:10PM
nineteen minutes past three in the afternoon 3:19 PM
ten to two in the afternoon 1:50 PM
nineteen minutes to three in the afternoon 2:41 PM

⏭LANGUAGE NOTES:

• It’s a quarter after seven. This phrase is one of the most common ways
of stating this time. It means: “It’s 15 minutes past 7:00.” Another
possibility here is to simply say: “It’s seven fifteen.” In general you can say:
“It’s a quarter past the hour.” How do we know the time of day? Look for
context clues: “evening traffic.”
• In the dialog, Natasha and Tony are going to a surprise party. They need
to be on time. Therefore there is an element of stress and urgency. When
someone is stressed for time you can use expressions like: Don’t worry. /
Don’t stress. / We’re fine. / We will be on time.

42
• Natasha thinks the surprise party begins at 7:30. There are two different
ways to express this time. You may say simply “seven thirty” or “half past
seven.”
• Rush hour is the time of day—usually in the morning and evening—
when traffic is heavy because of people commuting to and from their
workplace by bus, by car, by subway, on foot, etc.

⏭ DIALOGUE PRACTISE
• NATASHA: What time is it? We’re going to be late!
• TONY: It’s a quarter after seven. We’re on time. Don’t panic.
• NATASHA: But I thought we had to be at the restaurant by 7:30
for the surprise party. We’ll never make it there with all this
evening traffic.
• TONY: Sure we will. Rush hour is almost over. Anyway, the party
starts at 8:00. But I do need help with directions. Can you call
the restaurant and ask them where we park our car?

D. TONGUE TWISTER 4 2 DAY

● In this section we will practice saying the third tongue twister to

make our pronunciation better, practice saying the words first in a
slower paced then rise up .
● Practice with best word stressing and intonation with your
instructor

PETER PIPER PICKED A PECK OF PICKLED PEPPER,HOW

MANY PACK OF PICKLED PEPPER DID PETER PIPER
PICKED ? PLENTYFULL

● Assignment for you, answer these questions in a form of story,

narration about your daily activities.
1. What time did you wake up in the morning ?

43
 2. When do you start your morning Chores ?
3. Tell us about your working schedule along with time !

NOTE :
1. LISTEN AND REPEAT AFTER THE INSTRUCTOR
2. Try practicing your tongue twister with a funny facial expression
and gesture.

44
 MEETING 8
What would you like to have ?

A.OFFERING THINGS

When you offer things you have in daily life the expressions given
can be used as a good start., but still remember that there is no strict
standard in real life conversation for offering. Later on, you can modify
your own expressions and questions with appropriate English and good
intonation.

⏭EXPRESSIONS
1. Would you like something to drink / eat ?
2. Would you like some ?
3. Do you want some ?/ here have a bite !
4. I have a …. Would you try it ?
5. Would you like me to help/ accompany you ?
6. Can I help you ?
7. What can I do for you ?

45
 8. How may I assist you ?
9. Need a hand ?
10. Let me help you with that.

⏭ RESPONSES
1. How nice of you, thank you
2. Yes, I want to have…
3. It looks nice
4. I have enough thank you.
5. That would be nice, thank you
6. Oh , yes I’d love to
7. That’s very kind of you
8. Yes, please
9. that’s ok, I can manage , thank you.

B. DIALOGUE PRACTICE

In this section we will do a role play from the dialogues below.

1. To practice pronunciation, first listen to the instructor reading it for you.
2. Second pay attention to every words and phrase pronunciation
3. Pay close focus on the word stressing and intonation too
4. Practice reading the dialogue with your partner ( read Aloud)
5. Make your own dialogue and role it out.

Hanny : Hai Mom, What are you doing?

Mom : I’m cooking fried banana?
Hanny : May I help you Mom?
Mom : Yes, please, that would be very lovely. Take knife on the table
Hanny : Ok Mom. Anymore?
Mom : Peel the banana, and don’t forget slice the banana longwise
Hanny : Yes mom, I have finished it.
Mom : Thank you my pretty daughter.
Hanny : you’re welcome Mom…

46
NOTE :
In Practice the dialogue with your partner, do a role play in front of the
class. make sure you use the suitable gesture and correct intonation.
Remember your intonation will show your enthusiasm and politeness.

D.LISTENING PRACTICE

MISSING LYRIC

In this section you will hear a song and get a handout of the song lyric
with gaps of missing parts.
● Listen carefully to the song rather than enjoying the music like you
always do then fill in the gaps from the song you have heard .
Remember if you need to rewind the song please say the permission
in English
● Could you rewind again, please ?
● Rewind, please !

ENJOY YOUR SONG!

I think I've had enough, I might get a little drunk

I say what's on my mind, I might do a little time
Cause all of ………………………….., is taken for weakness
Now I'm Four …………… ……………from wildin'
And we got three more days 'till ………………………………..
I'm just tryna make it back home by …………………………..,……………………
I swear I wish………………..would tell me
Ooh that's all I want
[Kanye West]

47
 Woke up ………………………………sun was shining I'm …………..
Then I heard you was talkin' trash
……………………….me back I'm bout' to spaz
Now I'm Four ………………, ……………………..from wildin'
And we got three more days 'till ……………………..
I'm just tryna make it back home by ……………………………,
……………………………..
Ooh that's all I want
[Bridge]
…………………………………. that you're up tonight
Thinkin' how could I be so ……………………………
But you called bout a ……………………….., ……………….wondering where I
been
Now I know that you're up ………
Thinkin' how could I be ……………., …………..
But I just can't apologize, I hope you can ……………
[Hook]

Now I'm ……………………., ………….from wildin'

And we got three more days 'till ………………………………..
I'm just tryna make it back home ……………………………,….. ………..'
I swear I wish somebody would tell ME

48
 MEETING 9
What do you think ?

A.ASKING FOR AND GIVING OPINION

Many times in daily situations we need other people’s opinion on

something as for you need to give your opinion on things around you.
These are some commonly used expressions for asking for and giving
opinions that you can use for the situation.

⏭ ASKING FOR
1. What do you think about …. ?
2. What’s your opinion about…
3. Do you have something to say about…
4. Point your view about…
5. How do you think about …
6. Can I have your opinion about…

⏭ GIVING
1. In my opinion..
2. In my view
3. I think ..
4. I feel …
5. I believe that …
6. As far as I am concerned …
7. What I have in mind is …

49
 8. I am sure that …
9.

NOTE :
When somebody asks your opinion about something, try to give a
good and positive way of saying it even if the content is not really
positive.

DIALOGUE 1

Situation: Maggie and Tina discussing global warming

Maggie: Tina, what do you think is the best action to reduce global
warming?
Tina : I think everyone should start changing their lifestyles.
Maggie: What do you mean?
Tina : Well, we have to start to do what we can, to help reduce global
warming.
Maggie: What do you suggest that we should do?
Tina : Well, there are lots of things that we can do. We should start saving
electricity, recycling things, using public transportation, buying and
consuming as much as we need only. Basically, just save anything that we
can.
Maggie: That's a great idea. I will do that.

DIALOGUE 2
Situation: choosing a dress in a department store.

50
Naima: I love these two dresses. But I have to choose one. What do you
think? Which one is suited to me?
Naomi: I think the dress which has peach color is suited to you.
Naima: really? But the blue one has a beautiful design.
Naomi: You’re right. But it seems too big to you isn’t it?
Naima: yea…
Naomi: I have an idea! Let’s find a dress which has peach color, but the
design is similar to the blue one?
Naima: yeah… That sounds good!

● Practice And Make Your Own Dialogue With A Partner About

Asking And Giving Opinion, write your dialogue below

B. STRUCTURE FOCUS
PREPOSITION.

51
Preposition is used to describe the position of something. We use it also
to describe or show a direction to one place from another.

⏭ Vocabularies ;
1. left/right side
2. Round about
3. Left/right turning
4. Intersection
5. Junction
6. Traffic light
7. Sign post
8. Go/walk straight ahead
9. Turn left/right
10. Go by /take
11. Fare
12. Crossing bridge
13. Road bump

⏭ Some examples of common prepositions used in sentences are:

● He sat on the chair.

52
 ● There is some milk in the fridge.
● She was hiding under the table.
● The cat jumped off the counter.
● He drove over the bridge.
● She lost her ring at the beach.
● The book belongs to Anthony

C. LISTEN AND REPEAT !

So what’s a tongue twister? Cambridge Dictionary defines it as “a sentence

or phrase that is intended to be difficult to say, especially when repeated quickly
and often”. Tongue twisters don’t make a lot of sense, but they are filled with
repeated sounds making them extremely helpful in speech therapy. Basically, a
tongue twister works the same way as physical exercise. The more you
practice, the better your pronunciation will be. What is more, tongue
twisters were – and probably still are – used by actors before a
representation, by politicians before a speech and even by news anchors
before going live.

TONGUE TWISTER 4 2DAY!

SHE SELLS SEA SHELLS ON THE SEA SHORE ,ARE SEA

SHELLS THAT SHE SELLS ON THE SEA SHORE ? I’M SURE

“ Practice doesn’t make perfect perfect practice makes perfect “

53
 MEETING 10
Could you show how to get to the hospital ?

A.SHOWING DIRECTION
In this section we are going to discuss showing directions.
Sometimes when we are at a new place and intend to go
somewhere or visit an address we get lost.

This is how to ask other people how to get to a place in proper

English. We will practice together and see how easy it is to have a
good conversation about address.

⏭EXPRESSIONS
1. Excuse me, could you tell me where the hospital is ? Kuje/kuju
2. Do you know where the….. Is ? Ju/je =Do you
3. Can you tell me where the…… around here ?
4. Could you show me where the… here?
⏭ RESPONSES
1. Yes, it’s on jl………
2. Off course it’ near the….
3. Sure, it’ … meters away from here

54
 4. It’s around the corner
5. It’s in front of….
6. The hospital is not very far from here

⏭ Common Questions When Asking for Directions

1. Is it far? / Is it close?
2. How far is it? / How close is it?
3. Could you please give me directions?
4. Where is the nearest bank / supermarket / gas station?
5. Where can I find a bookstore / restaurant / bus stop / restroom?
6. Is the museum / bank / department store near here?

B. SPELLING AND VOCABULARY

Read the dialogue below aloud and practice the pronunciation along with
the intonation.

Practice Dialogue: Directions to the Museum

(On the street corner)

Tourist: Excuse me, can you help me? I'm lost!

Person: Certainly, where would you like to go?
Tourist: I'd like to go to the museum, but I can't find it. Is it far?
Person: No, not really. It's about a five-minute walk.
Tourist: Maybe I should call a taxi.
Person: No, It's very easy. Really. (pointing) I can give you directions.
Tourist: Thank you. That's very kind of you.
Person: Not at all. Now, go along this street to the traffic lights. Do you
see them?

55
Tourist: Yes, I can see them.
Person: Right, at the traffic lights, turn left into Queen Mary Ave.
Tourist: Queen Mary Ave.
Person: Right. Go straight. Take the second left and enter Museum
Drive.
Tourist: OK. Queen Mary Ave., straight on and then the third left,
Museum Drive.
Person: No, it's the second left.
Tourist: Ah, right. The second street on my left.
Person: Right. Just follow Museum Drive and the museum is at the end
of the road.
Tourist: Great. Thanks again for your help.
Person: Not at all.

⏭ Answer the questions

1. Where is the Tourist going ?

2. How far is the museum from the current place ?
3. Where is the Museum positioned ?

C. LISTEN AND REPEAT !

● The Instructor Will Play A Video About Showing Direction, After
You Watch The Video Make At Least 5 (Five) Questions related to
it
● pay attention to the new utterance or words from the video
● Take notes on the new words for you !
● Create a discussion with your friends about a famous place in your
town.

56
Note : STREET , ROAD, PATH, BOULEVARD

⏭Now practice showing the direction from the map below !

Pay close attention to the map, discuss with your team about a place, ask
the other team to show the direction for you. Make sure you choose the
place for you to stay before you ask.!

57
D. WORDS FOR YOU
Vocabularies

1. Rambu lalu lintas = sign posts

2. Lampu lalu lintas=Traffic light
3. polisi tidur = Road bump
4. Jembatan penyeberangan = underpass
5. Zebra cross
6. Papan Iklan : Bill board
7. Tempat sampah = trash Bin/ garbage can/ Rubbish can/Bin
8. Tiang Listrik = Electrical Pole
9. Macet = Traffic jam
10. Kendaraan = Vehicle
11. Trotoar = Sidewalk
12. Bundaran = Roundabout
13. Pertigaan = T junction
14. Perempatan = junction/ Intersection
15. Belok kanan = Turn Right / Take right
16. Belok Kiri = Turn Left
17. Putar arah = Take a U turn
18. Tanjakan = Up the road
19. Tikungan =
20. Jalan Pintas = Shortcut
21. Jalan Buntu = Dead end
22. Jalan Tikus = path
23. Gang = Alley

58
 MEETING 11
TENSES

A.WHAT IS TENSES ?
Tense is the form of a verb that shows the time something happened,
or is going to happen. There are three main tenses:
1. Present tense : V1/V1+s/es , are am is , Have/Has, Do/Does,
Will
2. Past Tense : V2, was/ were, Had, Did, Would
Details :
1. Simple ; a. Subject + Verb + Object
b. S + to be + adj/Noun/Adv
2. Continuous : S + to be + Ving + O
3. Perfect : S + To Have + V3 + O
4. Future : S + To will + V + O
1. Simple Present Tense : Ms Sinta goes to campus
ms Sinta is Beautiful
2. Present continuous tense : Ms Sinta is going to campus
3. Present Perfect T : Ms Sinta has gone to school
4. Present Future T : Ms Sinta will go to campus
5. Simple Past Tense : Ms Sinta went to Campus
6. Past Continuous T : Ms Sinta Was going to Campus

59
 7. Past Perfect T : Ms Sinta Had gone to Campus Be
was /were Been Being
8. Past Future : Ms Sinta would go to campus
9. Present Perfect Continuous : Ms Sinta has been going to
campus
10. Past perfect
continuous : Ms Sinta had been going to campus

Tenses can be shown by changing the spelling of a verb. For example, be

can become am, is, and are in present tense, and was and were in past
tense. In English, future tense is shown by adding will before the verb. For
example, be will be in future tense.

B.HOW IS TENSES ?
This part is to review basic tenses and sentence building, in a simple
way. You can practice making sentences and use it to have a good
conversation in the class
Details :
SIMPLE: 1. S + VERB +O
2. S + to be + Adj/adverb+O
B. CONTINUES: S + TO BE + V-ING+O
C. PERFECT: S + HAVE + V3 +O
D. FUTURE : S + WILL/SHALL+V1+O
Details :
Details below show the rules that we have to use in making English
sentences. Pay close attention to the Rules and details!

Notes:
For negative sentences add not after to be or add To do then add not.

60
For interrogative sentences put the to be or to do first then follow by
subject.

C. PRACTICE HERE

Try to make a sentence for each of the tenses explained, find your own
words and try to make sophisticated subjects below :

61
 MEETING 12
Hello, Who’s Speaking ?

A.MAKING PHONE CALLS

Making calls or receiving calls is a situational conversation, you can
choose expressions and responses suitable with the real condition .
But always remember if you are the receiver of the call and the
person that the caller is trying to reach is not there, take notes of
the message.

LET’S GET STARTED

⏭RECEIVER
Standardized expressions in receiving call is first to greet, say
company /residence name, then say your name and offer
Good afternoon , Yamaha motor indonesia, I’m linda , how may I
assist you ?
⏭CALLER
Afternoon , I’m …. May I speak to…/ could I speak to../ I need to
speak to…

62
⏭RECEIVER
( if you are the operator if not just say what’s needed)
2. Ok , hold the line, please !
one moment , please !
don’t hang up , please !
I’ll call her /him
⏭CALLER
2. Ok / allright / sure
⏭RECEIVER
(IF THE PERSON IS NOT AVAILABLE )
3. I’m sorry but she / he is not available right now.
I’m sorry but she/ he is in a meeting right now
terribly sorry but she / he is out right now
4. Would you like to leave a message ? Or maybe you can call back
later?
⏭CALLER
3. OH, OK just tell him/her I called ( leave a message
4. I think i’ll call back later.
⏭RECEIVER
5. Is that all ?
let me repeat your message…..
5. That would be great , you can call back again in…. Hour
⏭CALLER
5. yes, that’s all thanks
allright.

63
 ⏭RECEIVER
Thank you for calling , have a nice day.
CALLER
Ok, bye.

B.VOCABULLARIES AND PRONUNCIATION

Don’t hang up
Hold the Line , Please !
one moment, please, let me call her’him
I’ll be with you shortly
Would you like to leave a message ?
⏭Making Phone Calls
Introducing yourself
Good morning/afternoon/evening. This is Mike at (company
name)/Mike from (department name). Could I speak to (person
you’re calling for)?

Good morning/afternoon/evening. This is Mike at (company

name)/Mike from (department name). I’m calling
about/because…

note : When the person you want to speak to is unavailable

Can I leave a message for him/her?

Could you tell him/her that I called, please?

Could you ask him/her to call me back, please?

Okay, thanks. I’ll call back later.

Note :Dealing with bad connections

I think we have a bad connection. Can I call you back?

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I’m sorry, we have a bad connection. Could you speak a little
louder, please?

I’m sorry, could you repeat that please

Note :Ending the call

Thank you very much. Have a good day.

⏭Receiving Phone Calls

Answering the phone
Company ABC, this is Mike. How may I help you?

Good morning/afternoon, Company ABC. How may I help you?

Purchasing department, Frank speaking.

Note: If we are taking an external call and talking to a customer,

“How may I help you?” is common. If we are taking an internal
call, we normally do not say “How may I help you?” For internal
calls, saying your name and your department is usually
sufficient.

● Getting the name of the caller if he/she doesn’t give it to you

May I have your name please?

Who am I speaking with?

May I ask who’s calling?

● Responding to a caller’s request

Sure, let me check on that.

Let me see if she’s available.

Sure, one moment please.

● Asking someone to wait on the line

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 Can I put you on hold for a minute?

Do you mind holding while I check on that? (or “handle that for
you,” “check to see if he’s available,” etc.)

● Taking a message
He’s/she’s not available at the moment. Would you like to leave
a message?

He’s/she’s out of the office right now. Can I take a message?

● Dealing with bad connections/wrong numbers

I’m sorry, we have a bad connection. Could you give me your
number and I’ll call you right back?

I think we have a bad connection. Could you speak a little

louder, please?

I’m sorry, could you repeat that?

I’m sorry, you have the wrong number.

● Ending the call

Is there anything else I can help you with?…Okay, thanks for
calling. Have a great day.

Is there anything else I can do for you?…Okay, have a good day.

C. IT’S PRACTICE TIME

● Role play, make

a dialogue by phone between you and a company, you are trying
to talk to the manager, you would like to complain about the
company services. make a dialogue of two people, YOU and THE
OPERATOR

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D. English Vocabulary: Countries, Nationalities, And Languages

The big vocabulary and pronunciation problem in English is knowing

how to pronounce the English names of countries,
nationalities, and languages. In today’s lesson, I’ve organized the
words into categories that can help you remember them better.

You can also practice your pronunciation of the country and

nationality words.

● Here are some examples for you !

1. I was born in Indonesia, I am an Indonesian and I speak
bahasa Indonesia.
2. Peter lives in Australia with his family. He is an Australian and
he speaks English.
3.

-IAN / -EAN
Audio Player

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 00:00
00:00

Country Nationality Language

Argentine/Argent
Argentina inean Spanish

Australia Australian English

Bolivia Bolivian Spanish

Brazil Brazilian Portuguese

Cambodia Cambodian Cambodian

Cameroon Cameroonian French/English

Canada Canadian English/French

Chile Chilean Spanish

Colombia Colombian Spanish

Ecuador Ecuadorian Spanish

Egypt Egyptian Arabic

El Salvador Salvadorian Spanish

Estonia Estonian Estonian

Ethiopia Ethiopian Amharic

Ghana Ghanaian English

India Indian Various

Indonesia Indonesian Indonesian

Iran Iranian Persian

Italy Italian Italian

Jordan Jordanian Arabic

Korea Korean Korean

Lithuania Lithuanian Lithuanian

Nigeria Nigerian Ibo, Hausa etc.

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 Panama Panamanian Spanish

Peru Peruvian Spanish

Romania Romanian Romanian

Syria Syrian Arabic

Ukraine Ukrainian Ukrainian

-AN
Audio Player
00:00
00:00

Notice that some of these words end in -IAN, but the “I” is silent.

Country Nationality Language

Afghanistan Afghan Persian-Pashto

Belgium Belgian French/Flemish

Costa Rica Costa Rican Spanish

Cuba Cuban Spanish

Dominican
Republic Dominican Spanish

Germany German German

Guatemala Guatemalan Spanish

Haiti Haitian French/Creole

Honduras Honduran Spanish

Kenya Kenyan Swahili

Malaysia Malaysian Malay/Malaysian

Mexico Mexican Spanish

Morocco Moroccan Arabic/French

Nicaragua Nicaraguan Spanish

Norway Norwegian Norwegian

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 Paraguay* Paraguayan* Spanish

Puerto Rico Puerto Rican Spanish

Russia Russian Russian

Afrikaans,
South Africa South African English, etc.

United States American** English

Uruguay* Uruguayan* Spanish

Venezuela Venezuelan Spanish

* There are two ways to pronounce the syllable: GWAY (like “way”) and GWAI (like “eye”).
**Although “American” is the most common way to refer to someone from the U.S., I
recognize that this can be considered offensive to citizens of other countries in North
America, Central America, and South America. So sometimes it’s better to say “from the
U.S.” instead of “American.”

-ISH / -CH
Audio Player
00:00
00:00

Country Nationality Language

England English English

Finland Finnish Finnish

Denmark Danish Danish

Netherlands/Holl
and Dutch Dutch

France French French

Ireland Irish Irish/English

Spain Spanish Spanish

Sweden Swedish Swedish

Poland Polish Polish

Turkey Turkish Turkish

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 Wales Welsh Welsh/English

-ESE
Audio Player
00:00
00:00

Country Nationality Language

China Chinese Chinese

Japan Japanese Japanese

Portugal Portuguese Portuguese

Taiwan Taiwanese Chinese

Vietnam Vietnamese Vietnamese

OTHER
Audio Player
00:00

Country Nationality Language

Czech Republic Czech Czech

Greece Greek Greek

Iceland Icelander Icelandic

Iraq Iraqi Arabic

Israel Israeli Hebrew

New Zealand New Zealander English/Maori

Pakistan Pakistani Urdo

Philippines Filipino Tagalog/Filipino

Qatar Qatari Arabic

Saudi Arabia Saudi Arabic

Switzerland Swiss Swiss

Tajikistan Tajik Tajik (Persian)

Thailand Thai Thai

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D. PRACTICE THE CURRENCY AND COUNTRY

REFERENCES

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13 September 2017

https://www.learnenglishfeelgood.com/esl-printables-worksheets.html

https://www.espressoenglish.net/english-vocabulary-countries-nationalities-and-languages/

https://www.myenglishpages.com/site_php_files/communication-lesson-permission.php

https://www.rasmussen.edu/degrees/business/blog/basic-accounting-terms-acronyms-and-
abbreviations-students-should/

29 September 2017

https://www.eslgamesplus.com/question-words-what-where-who-why-when-which-how-grammar-
activity/

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