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ServiceCatalogManagementProcess

The Service Catalog Management Process document outlines the purpose and scope of service catalog management for FPT IS's SaaS offerings, ensuring services are well-defined and accessible. It details the steps for establishing, approving, and maintaining the service catalog, including required attributes and stakeholder communication. The document also specifies related processes and record retention requirements.

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MisLee2013
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9 views4 pages

ServiceCatalogManagementProcess

The Service Catalog Management Process document outlines the purpose and scope of service catalog management for FPT IS's SaaS offerings, ensuring services are well-defined and accessible. It details the steps for establishing, approving, and maintaining the service catalog, including required attributes and stakeholder communication. The document also specifies related processes and record retention requirements.

Uploaded by

MisLee2013
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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Document code: …-QT/QLSP/HDCV/FPTIS

SERVICE CATALOG MANAGEMENT PROCESS Version/Revision: 1/0


Effective Date:

I. PURPOSE AND SCOPE OF APPICATION


- Purpose: This process is to ensure that all services provided by a Service provider are clearly defined, documented, and accessible to
stakeholders.
- Scope of appication: This document is applied to products in FPT IS that are providing SaaS to customer..

I. DEFINition
STT Thuật ngữ, viết tắt Giải thích
1. SC Service Catalog (A service catalog is a centralized list of services and systems that a company offers)
2. SMS Service Management System
II. GENERAL SPECIFICATION
Specification Description Requirements
Input Requests arising from business operations and service operation changes

Output Service catalog Service catalog with full attributes of each provided service,
including relationships between services (if applicable)
Assessment criteria N/A According to annual plan (if any)
Related Process Change management process Compatible with related processes
Service level management

II. FLOW CHART

02-QT/DV_MS/HDCV/FPTIS v1/1 Internal Use 1/4


Service catalog management process Issue/Revision: 1/0

III.DETAILED INSTRUCTION
No. Activities Deliverables Person in charge Time
1 Establish Service catalog Service catalog Service Catalog As required
- Identify all services provided. Manager
- Define service attributes such as description, availability,
owner, SLAs, and dependencies between them.
- A Service Catalog typically includes:
 Service Name & Description – Clear definition of the
service.
 Service Owner – The responsible person or team.
 Service Availability – Operational hours and
expected uptime.
 Service Level Agreements (SLAs) – Performance
commitments.
 How users can access the service.
2 Approve and communicate Service catalog Approved Service SMS Leadership
- Validate service details with stakeholders. Catalog
- Approve the Service Catalog and publish it across the Service Catalog
Service Catalog Manager
organization (when there are changes to the Service Catalog)
Announcement
- Communicate the approved Service Catalog to relevant
parties according to access permissions (when Service
Catalog is approved)
3 Maintain Service Catalog Change requests (if Service Catalog Once per year
- Periodically review and update service information on any) Manager
Service Catalog (once per year)
Updated Service
- Incorporate changes due to service modifications, new
Catalog
offerings, or retirements
- Ensure consistency with other ITSM processes such as
Change Management and Incident Management.

-QT/QLSP/HDCV/FPTIS v1/0 Internal Use 2/4


Service catalog management process Issue/Revision: 1/0

III.RECORD
Form of Retention Ipmportanc
No Profile name Document code Creator
storage period (years) e Level
Service Catalog
1. Service catalog 02-BM/DV_MS/HDCV/FPTIS 5 years Soft copy High
Manager

Người duyệt Người kiểm tra Người lập

-QT/QLSP/HDCV/FPTIS v1/0 Internal Use 3/4


Service catalog management process Issue/Revision: 1/0

BẢNG GHI NHẬN THAY ĐỔI


Change Old Position of Description of New
Reason of Change
Date version change Change version
The entire
N/A Create document 1/0
document

-QT/QLSP/HDCV/FPTIS v1/0 Internal Use 4/4

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