Alfred J.
Arce
5118 Roan Brook, San Antonio, TX 78251
V.stryker.v@gmail.com
512.799.1805
SUMMARY OF QUALIFICATIONS
18 years in Banking & Finance institutions in Fraud, credit card, retail debit card, servicing,
production, cash management, legal, and Dispute Claims departments.
Proven ability to prioritize and handle multiple tasks in a challenging environment.
10 Years as Credit Card/Private Label Business Analyst
3 years of Reviewing controls in Fraud department for bank products and accuracy of work
completion to other business analyst.
Successful leader, equally effective as a member of a team.
Provide coaching/feedback on problematic issues in data to development knowledge process.
Highly organized, able to multi-task and accomplish multiple objectives.
Technical expertise: mechanical knowledge, small engine repair, auto mechanical
engineering, construction experience
MS Office: Outlook, PowerPoint, Excel, publisher, office 360, Firefox, chrome, Lexus Nexus,
Early warning system, Horizon
Elaborate testing/and audit analysis for government/business regulations.
Advance Experience in Reg B, E, F, I, identifying risk and preventive fraud policies.
Fraud Risk SQL analytics using pivot tables to identify sensitive data laws and regulations.
Provide feedback for coaching/remediation to QA Team Managers.
Report to management on problematic errors on credit/debit transaction review that needs
Analyst remediation for erroneous errors or clarification on policy and procedure.
PROFESSIONAL EXPERIENCE
JP Morgan Chase, San Antonio, TX November 2009 –
November 2023
Business Risk Analyst/Lead Operations Development (October 2017 – November
2023)
Lead by example and coach on key behaviors to drive results.
JPM Chase Fraud controls regulated by Government security queries.
QA Fraud gaps/trends on analyst work to export/import on Excel to identify errors in
procedures.
Lead SME for Onboarding agents for KYC and AML development knowledge process.
Research back-end methods of operation while providing job aids listings to remediate any
control deficiencies.
Frontline dispute claims knowledge as well as back-end dispute claims for preventive
banking risks.
New Account Screening KYC/AML procedures to client onboarding regulations.
Process function decisions alerts for payment or denial according to federally regulated
guidelines.
Perform Fraud/Risk quality assurance audits for accuracy reporting to upper management.
Retail Fraud Prevention control analyst utilization & analysis guidelines to meeting business
& government policy and procedures.
Electronic Money Movement, Senior Credit Card Business Analyst (July
2010 – October 2017)
Keep up to date with bank policy and procedure, using guidelines, diagram tools, and
business templates.
Assist customers with payments, rewards, disputes, fraud, activation of credit cards, debit
cards, etc.
8 years of Product knowledge of all credit cards associated with Chase, also external credit
card policies.
10 years of new client onboarding management with new credit cards and private label
accounts.
5 years of Advance knowledge of credit card/retail card merchant billing disputes with
Visa/VROL. Also with Mastercard using Trane platforms to follow bank regulations and
dispute guideline.
12 years of advance knowledge of Commercial/Private Bank/Government non-profit
procedures.
New Commercial/Business/Consumer advocate for OFAC and sanctioned countries
regulations to KYC/AML
Analyze customers with transactions, rewards, disputes, activation, fraud, scams, stolen
banking information, etc.
Answer inbound calls from 60-100 daily.
Retail Banking Supervisor (November 2009
– July 2010)
Maintaining, analyzing, and researching accounts for banking customers.
Direct customer communication in problem resolution, Leader by example and knowledge of
Bank functions
Retail/consumer banking conflict resolution organization through email, phone
Handled inbound phone calls and emails from upset customers to problem-solve and create
rapport with valued customers.
International Bank of Commerce, San Antonio, TX January
2007 – November 2009
Assistant Branch Supervisor
Resolved client concerns or complaints in a timely manner to meet goals in a stand-alone
branch.
Provided coaching, mentoring, and consultation in order to improve staff development
across multi branches.
Communicated with staff, dieticians, and meetings to comply with client needs and FDIC
policies and provided updates to government banking procedures and regulations.
Managed Bank Vault, dual auditing reviews with lead tellers, buying and selling to the
federal reserve, reviewed inventory charts while predicting and recording metrics for
branch profits monthly.
Assisted in daily office procedures, coaching tellers, providing feedback, and coaching sales
advisors.
EDUCATION
Pursuing: Business Management Administration, Information Technology Management
Northwest Vista College | San Antonio, TX – Remote Anticipated Graduation: Dec 2025
