Assistant Supervisor

[Intro Paragraph] The introductory paragraph of your assistant supervisor job description should give
prospective applicants a sneak peek into what makes your organization tick. Provide key information
about your business as an overview of what differentiates your company from competitors. This can
include:

Business’s overall mission

Company culture

Number of years in business

Number of employees and locations

Hours of operation

Perks like free snacks or flexible work schedules

This section of the job description is also a good place to brag about your business and its brand. List
industry awards received, industry leadership positions held, and community involvement activities
that you regularly participate in.

Lastly, use the introductory paragraph to insert words, phrases, and titles that hint at your company’s
personality as a way of communicating company culture. For example, if you call your employees at
your seafood restaurant “crew mates” and the manager the ship captain, don’t be afraid to let the
prospective employees know that you don’t take yourselves too seriously.

Assistant Supervisor Job Responsibilities

Manage, train, and monitor team members and team leads.

Direct and assign employees as needed to ensure all aspects of quality product or service delivery.

Monitor employee compliance with operational standards, along with other department and
company policies and practices.

Manage and make appropriate adjustments to staffing levels, inventory levels, and production cost
control.

Complete weekly inventory as needed.

Reinforce customer service standards and ensure all employees are focused on always serving the
customer.

Assist in administrative duties including maintenance of files, records, and all required
documentation.

Manage departmental budgets or specific budget line items; review and approve purchases as
needed.
Monitor equipment and purchase of materials to meet demands of location, shift, or season.

Immediately and respectfully respond to guest requests; report guest complaints to immediate
supervisor and assists in resolving such complaints.

Establish performance goals according to company philosophy for employees’ assigned role.

Perform personnel management functions that include hiring, terminating, maintaining discipline,
administering performance reviews and wage changes.

Review sales reports, production reports, department expenses, labor costs, associate attendance
reports, and other reports and documents related to company operations.

Review and make changes to personnel assignments with managers and supervisors to ensure that
the best employees are in each position.

Make recommendations to manager according to production/service needs and production sales

Coordinate workflow between departments and work areas.

Review budgetary variances and discrepancies with each department manager or supervisor in
assigned group.

Review accounts receivable and assist with collection as assigned by location manager.

[Work Hours & Benefits]

Work hours may vary drastically depending on the industry your business is in. Make sure that your
assistant supervisor job description includes as much information as possible about schedules and
the expected number of hours for a normal workweek. If you’re in an industry that requires frequent
weekend work or overtime, list those requirements as well.

Offering competitive pay and benefits attracts the best applicants. If you already have it, use internal
data to determine the right assistant supervisor pay for your new hire. If not, you can perform
research on commercial employment data websites or the use local, state, or federal data to make an
informed decision about the right mix of compensation and benefits that will make your business
most attractive to top candidates.

Assistant Supervisor Qualifications and Skills

A list of qualifications and skills for in an assistant supervisor job description may include the
following:

Must be able to provide proof of authorization to work in the United States.

Physically able to lift, push, or pull a minimum of 20 pounds (i.e., assisting in stocking/maintaining
inventory levels) with appropriate safety equipment.

Be able to work irregular shifts, including weekends, overnight shifts, and holidays.

Ability to stand and/or walk for at least 8 hours (with breaks).

Ability to occasionally climb a ladder to store and retrieve materials, and/or place or remove signage.

Extensive knowledge of customer service best practices with ability to resolve customer complaints
and issues while maintaining a professional and calm demeanor.

Extensive professionalism for customer service and client focus with strong service-oriented ability to
resolve customer grievances.

Able to work effectively in a fast-paced environment and maintain productivity both independently
and collaboratively.

Capable of multi-tasking and effectively managing projects as a proficient problem solver and
teamwork supporter.

Detail-oriented with great organizational and time management skills with the ability to delegate and
assign tasks.

Ability to coach and mentor other employees.

Knowledge of, and ability to learn about, products, services, and store operations.

Working knowledge of standard technology used in the industry (e.g., POS, project tracking,
bookkeeping, word processing).

Must have a valid driver’s license.

Must be able to pass a drug screening and background check.

Education & Experience Requirements

Depending on the business, you may require a specific level of education, or allow a certain number
of years related experience to compensate for more advanced education. At a minimum, you should
require that your assistant supervisor have:

2-4 years of experience as a team lead or similar position

High School diploma or GED; associate’s degree preferred

2-4 years experience in this specific industry

[Call to Action] The end of your assistant supervisor job description should provide a clear call to
action that lists clear instructions on how to apply for the position.