PRINCIPLES OF MANAGEMENT

QUẢN TRỊ HỌC

Dr-Ing. ĐẶNG THỊ TRANG

OUTLINE
01 INTRODUCTION TO MANAGEMENT 05 PLANNING

02 THE EVOLUTION OF MANAGEMENT THOUGH 06 ORGANIZNG

03 DECISION MAKING 07 LEADERSHIP

04 MANAGEMENT ENVIRONMENT 08 CONTROLLING

OUTLINE
01 INTRODUCTION TO MANAGEMENT 05 PLANNING

02 THE EVOLUTION OF MANAGEMENT THOUGHT 02 ORGANIZNG

03 DECISION MAKING 03 LEADERSHIP

04 THE ENVIRONMENT OF MANAGEMENT 04 CONTROLLING

LEARNING OUTCOMES

▪ Explain key definitions in management

▪ Distinguish managerial roles and functions
▪ Differentiate managerial levels
▪ Explain essential managerial skills
1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

1.1 MANAGEMENT
1.2 ORGANIZATION
1.3 MANAGEMENT FUNCTIONS
1.4 MANAGEMENT ROLES
2. MANAGER
 1868-19

MANAGEMENT DEFINITION
KHÁI NIỆM VỀ QUẢN TRỊ

“Management is the art of getting things done

through people.”

“Quản lý là nghệ thuật hoàn thành công việc

thông qua người khác.”
 STEPHEN P. ROBBINS

MANAGEMENT DEFINITION
KHÁI NIỆM VỀ QUẢN TRỊ

“ Management involves coordinating and overseeing the work

activities of others so that their activities are completed
efficiently and effectively.”

“Quản trị là việc điều phối và giám sát các công việc của người
khác nhằm hoàn thành mục tiêu hiệu suất và hiệu quả”
 GARETH et. al

MANAGEMENT DEFINITION
KHÁI NIỆM VỀ QUẢN TRỊ

“ Management is planning, organizing, leading, and controlling

of human and other resources to achieve organizational goals
efficiently and effectively.”

“Quản trị là việc lên kế hoạch, tổ chức, lãnh đạo, và kiểm soát
nhân sự và các tài nguyên khác nhằm đạt được mục tiêu của tổ
chức hiệu suất và hiệu quả”
 PETER DRUCKER

MANAGEMENT DEFINITION
KHÁI NIỆM VỀ QUẢN TRỊ

“ Efficiency is concerned doing things right.

Effectiveness is doing the right things.”

“Hiệu suất liên quan đến việc làm đúng cách.

Hiệu quả là làm đúng việc.”
EFFICIENCY VS. EFFECTIVENESS

EFFICIENCY (Means): EFFECTIVENESS (Ends):

Resource Usage Goal attainment

→ Low waste → High attainment

EFFICIENCY VS.

EFFECTIVENESS
CASE STUDY – APPLE INC.
Apple, a global leader in technology and innovation, is renowned
for its exceptional product quality and customer satisfaction. To
maintain its competitive edge, Apple measures the efficiency and
effectiveness to inform strategic planning, enhance product
development, and optimize supply chain management.

Read the below paper to identify the factors considered in

measuring efficiency and effectiveness at Apple.

Link: https://medium.com/@nareshnavinash/measuring-
efficiency-and-effectiveness-at-apple-52b515d65322
1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

1.1 MANAGEMENT
1.2 ORGANIZATION
1.3 MANAGEMENT FUNCTIONS
1.4 MANAGEMENT ROLES
2. MANAGER
ORGANIZATION DEFINITION
KHÁI NIỆM VỀ TỔ CHƯC

“Organization is a deliberate arrangement of people

assembled to accomplish some specific purpose (that
individuals independently could not accomplish alone).”

“Tổ chức là một sự xếp đặt người một cách hệ thống nhằm thực
hiện một mục đích nhất định.”
ORGANIZATION DEFINITION
KHÁI NIỆM VỀ TỔ CHƯC

Which one is an organization?

1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

1.1 MANAGEMENT
1.2 ORGANIZATION
1.3 MANAGEMENT FUNCTIONS
1.4 MANAGEMENT ROLES
2. MANAGER
 MANAGEMENT FUNCTIONS
WHAT MANAGERS DO

Planning Organizing Leading Controlling

HOẠCH ĐỊNH TỔ CHỨC LÃNH ĐẠO KIỂM SOÁT

• Define goals Establish working and Motivate and coordinate Monitor, check, and correct
• Establish strategies to authority relationship individual and groups to work
achieve goals work together
• Develop plans to integrate
and coordinate activities
MANAGEMENT FUNCTIONS
LEADING

HAGY, 2015
1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

1.1 MANAGEMENT
1.2 ORGANIZATION
1.3 MANAGEMENT FUNCTIONS
1.4 MANAGEMENT ROLES
2. MANAGER
 HENRY MINTZBERG,
1975

MANAGEMENT ROLES

INTERPERSONAL INFORMATIONAL DECISIONAL

• Figure head • Monitor • Entrepreneur
• Leader • Disseminator • Disturbance handler
• Liaison • Spokesperson • Resource allocator
• Negotiator
MANAGEMENT ROLES
MANAGEMENT ROLES
 What managerial

QUESTION
role did Elon
Musk play in the
paper’s situation?

Tiếng Việt English

1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

1.1 MANAGEMENT
1.2 ORGANIZATION
1.3 MANAGEMENT FUNCTIONS
1.4 MANAGEMENT ROLES
2. MANAGER
DISCUSSION

Management is easy to understand, it’s not

easy to do. Why?
1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

2. MANAGER
2.1 Manager
2.2 Why does manager matter?
2.3 Levels of Managers
2.4 Skills of Managers
 HENRY MINTZBERG

MANAGER

“ No job is more vital to our society than that of the

manager.”

“Không có nghề nào cần thiết cho xã hội chúng ta hơn

là nhà quản trị.”
MANAGER

“ Managers do the right things right through the active

involvement of other people .”

“Nhà quản trị thực hiện mục tiêu của tổ chức hiệu quả và hiệu
suất thông qua sự tham gia chủ động của người khác.”
1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

2. MANAGER
2.1 Manager
2.2 Why do managers matter?
2.3 Levels of Managers
2.4 Skills of Managers
Why do managers matter?

“When workers move from an average

boss to a high-quality boss, productivity
could rise by 50%.”
KATHRYN SHAW, 2019
Why do managers matter?
“It’s about whether your direct manager
helps you understand the value of your
work and how it fits into a broader strategy,
and that highlights the progress those
employees are making toward the
strategic goals.”
BILL SCHANINGER, 2021
1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

2. MANAGER
2.1 Manager
2.2 Why do managers matter?
2.3 Levels of Managers
2.4 Skills of Managers
 Top Managers: establish

LEVELS OF MANAGERS
organizational goals; decide
how the different
department interact; and
monitor how well middle
managers in each
department use resources
to achieve goals.
Middle Managers:
supervise the first-line
managers and suggest the
Top top managers how goals
management should be changed.
team First-line Managers: daily
COO, CFO, VICE PRESIDENT supervise nonmanagerial
employees.

LEVELS
LEVELS OF MANAGERS
LEADERSHIP AT APPLE
1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

2. MANAGER
2.1 Manager
2.2 Why do managers matter?
2.3 Levels of Managers
2.4 Skills of Managers
 Skills that managers need

CONCEPTUAL HUMAN TECHNICAL

ability to analyze and ability to understand, alter, job-specific skills required to
diagnose a situation lead, and control the behavior perform a particular type of
of other individuals and groups work or occupation at a high
level
Skills needed at different managerial levels
DISCUSSION

Are good mangers Born or Made?

1. INTRODUCTION TO MANAGEMENT

1. MANAGEMENT AND ORGANIZATION

2. MANAGER
2.1 Manager
2.2 Why do managers matter?
2.3 Levels of Managers
2.4 Skills of Managers
SUMMARY

LEVELS AND
SKILLS OF
MANAGERS
ORGANIZATION MANAGEMENT
FUNCTIONS AND
ROLES

MANAGEMENT

MANAGER
QUESTIONS
1. Describe what management is, why management is important, what
managers do.
2. Distinguish among planning, organizing, leading, and controlling (the
four principal managerial tasks), and explain how managers’ ability to
handle each one affects organizational performance.
3. Describe roles of managers in an organization.
4. Differentiate among three levels of management, and describe the
tasks and responsibilities of managers at different levels in the
organizational hierarchy.
5. Distinguish among three kinds of managerial skill, and explain why

CÂU HỎI
managers are divided into different departments to perform their
tasks more efficiently and effectively
 LET'S
THANK YOU! WORK
TOGETHER