TECHNICAL UNIVERSITY OF MOMBASA
SCHOOL OF BUSINESS
DEPARTMENT OF BUSINESS ADMINISTRATION
UNIVERSITY EXAMINATION FOR:
BACHELOR OF BUSINESS & OFFICE MANAGEMENT
BHR 4301: HUMAN RESOURCE DEVELOPMENT
END OF SEMESTER EXAMINATION
SERIES:AUGUST2019
TIME:2HOURS
DATE:Pick DateAug2019
Instructions to Candidates
You should have the following for this examination
-Answer Booklet, examination pass and student ID
This paper consists of FIVE questions. Attemptquestion ONE (Compulsory) and any other TWO
questions.
Do not write on the question paper.
Question ONE
a) a) Give an outline of learning and development within the organization and discuss the
impact of the learning and development process on the individual. (10 Marks)
b) b) In the modern workplace, the complexity of workforce diversity creates challenges in
career management. Illustrate Five challenges. (10 Marks)
c) Explain FIVE contemporary issues and how they influence HRM practices.
(10 Marks)
Question TWO
a) Discuss major disadvantages of conducting a Training Programme. (10 Marks)
©Technical University of Mombasa Page 1 of 2
b) Explain FOUR key components of setting up a Training Policy. (10 Marks)
Question THREE
a) Ms. Furahas first assignment as a Manager, in charge of training is to ensure employees
received adequate training. Elucidate Effective training process. (10 Marks)
b) “Training is expensive. But without training is even more expensive”. (10 Marks)
.
Question FOUR
a) State and briefly explain FIVE external environment factors that affect training and
development. (10 Marks)
b) Explain major goals for setting up career management in an organization. (10 Marks)
Question FIVE
a) George of Nashiville Resorts has organized a training programme for his 50+ staff on
Customer Care. As an expert Explain forms of training evaluations that he can employ
in evaluating the programme. (10 Marks)
b) Discuss the concept of organization development. Explain Three interventions in OD.
(10 Marks)
©Technical University of Mombasa Page 2 of 2