Practice Quiz for Module 1: Introduction to SAP Customer Engagement and

Discovery
Question 1

What are the three major adoption roadmaps or starting points of implementation?

 Build, test, and plan

 Discover, Prepare, and Explore
 New implementation, system conversion, and landscape transformation
 Assign the team, define the goals, and establish roles

Question 2

Where can you search for an SAP Partner?

 Under expert advice

 In SAP S/4 HANA Cloud Trial
 In the SAP Partner Finder
 In the SAP Cloud Appliance Library

Question 3

If you receive an RFP from an existing customer, what is the next usual step for gathering information?

 You will hold a workshop to ask about the customer environment.

 You will find a partner who will facilitate a meeting to get information from the customer.
 You will send a survey for the company to complete, and you will analyze the information you
receive.
 You will narrow your focus to one department and get their perspectives.
 Graded Quiz for Module 1: Introduction to SAP Customer Engagement and
Discovery
Question 1

What project management approach does Activate recommend?

 Fit-to-gap
 Scrum
 Kanban
 Agile

Question 2

The Activate Roadmap takes you through the following phases: Discover, Prepare, Explore, _______,
Deploy, and Run.

 Enter answer here: realize

Question 3

Business value adds benefits the customer can quantify, measure, or observe. It’s recognizable.

 True
 False

Question 4

What SAP tool allows you to search for an existing solution and set up a demo environment for an SAP
product?

 Partner Finder
 Cloud Appliance Library
 Cloud Demo Finder
 Demo Library

Question 5

Once a business case has been approved, the project is initiated in the ________ phase.

 Enter answer here: discover

Question 6
A stakeholder analysis enlists the help of key organizational players to leverage their knowledge and
wisdom and earn support for the project.

 True
 False

Question 7

What project governance features are included in a project charter?

 Data validation, stakeholder analysis, SAP demo creation, budget, and milestones
 Boundaries, scope, stakeholders, gap analysis, and analysis workshops
 Requirements, boundaries, data validation, and gap analysis
 Project description, boundaries, requirements, scope, milestones, budget, stakeholders, and
risks

Question 8

What happens during a project kick-off?

 An SAP partner is brought in for guidance.

 The consultant meets with the client for the first time to determine the project scope.
 Information is shared with those involved in the project, including goals, objectives, and
schedules.
 A gap analysis is performed.

Question 9

The _______ phase is the initial planning phase in the Activate Roadmap tool. The project begins and
the team is assigned.

 Enter answer here: prepare

Question 10

Large projects will do well with a shared network and Microsoft Office.

 True
 False
 Practice Quiz for Module 2: Gathering Customer Information and Insights
Question 1

Metrics are quantifiable __________ used to track, monitor, compare, or assess function or process
production or performance.

 Processes
 Methods
 Models
 Measures

Question 2

How does an analysis begin?

 By asking questions
 By meeting with a client
 By designing a survey
 By selecting a method

Question 3

The importance of data __________ cannot be overstated – it is a critical component of project

implementation and business processes.

 Validation
 Input
 Use
 Output

Question 4

During project implementation, when does validation happen?

 After the solution has been deployed

 During end-user testing
 During discovery
 Throughout the process

Question 5

When working with clients to gather business requirements and technical inputs, what must you identify
and establish?
  Who the stakeholders are
 Project goals and establish success criteria and performance indicators
 What analysis method to use
 When to meet with them

Question 6

The SAP Activate procedures and methods used to navigate the phases throughout the collaborative
process can be found in the __________.

 SAP Business Technology Platform

 SAP Roadmap Viewer
 SAP S/4HANA
 SAP Intelligent Enterprise

Question 7

As you facilitate your sessions, what is essential?

 Ensuring that everyone participates

 Including executives and upper-level management
 Asking the right questions
 Selling the right solution

Question 8

Whether you meet with stakeholders in a face-to-face, virtual, or hybrid setting, customer __________
is important in making connections.

 Presence
 Engagement
 Feedback
 Knowledge

Question 9

In addition to the business itself, what should the proposed solution align with and support?

 The business’s goals

 The SAP Roadmap
 The analysis method
 The employees
Question 10

Using an agile, iterative approach to gather insights and information, you should ensure the peer review
process allows __________ in different roles to contribute meaningful insights.

 Stakeholders
 Programmers
 Administrators
 Analysts
 Graded Quiz for Module 2: Gathering Customer Information and Insights
Question 1

Metrics are quantifiable measures used to track, monitor, compare, or assess function or process
production or performance.

 True
 False

Question 2

An analysis begins by focusing on the ambiguous factors and measuring them.

 True
 False

Question 3

Unvalidated data can be used when there is no time for validation.

 True
 False

Question 4

As you work with customers to identify real-world needs, recognize pain points, and establish timelines,
what SAP tools might help you?

 SAP Fiori.
 SAP S/4HANA.
 SAP BTP.
 SAP Activate methodology and Roadmap Viewer.

Question 5

What must you identify when gathering business requirements from a client?

 Identify the business models of the client’s competitors.

 Identify the environmental impact of the client’s business model.
 Identify project goals, success criteria, and performance indicators.
 Identify the lead competitor’s business model.

Question 6
A gap analysis looks at strengths, weaknesses, opportunities, and threats.

 True
 False

Question 7

SAP tools and methods such as Fit-to-Standard analysis workshops will help you prepare for and plan
your discovery sessions.

 True
 False

Question 8

How can you improve customer engagement in a virtual meeting?

 Customer engagement can only be accomplished with a face-to-face meeting.

 Ask teammates for assistance to ensure that chat and tools such as hand-raise are
acknowledged.
 Develop a plan before meeting with the customer.

Question 9

Objectives should be specific, actionable and:

 Open to interpretation
 Measurable
 Already complete

Question 10

A proposed business solution should align with the business and especially the business goals. What
should be done with customer requirements that can’t be met?

 Explain to the customer that the requirements are not possible.

 Exclude them from the project.
 Add them to the Activate Best Practices Explorer for possible solutions.
 Add them to the Activate Roadmap for future revisiting.
 Practice Quiz for Module 3: Preparing for Solution Analysis and Design
Question 1

Which of the following describes the fit-to-standard approach?

 Preferring customized solutions to standard ones

 Look at what is available before considering customized solutions
 Discovering areas that require customized solutions
 Fitting customized standard solutions

Question 2

Which of the following is a benefit of the fit-to-standard approach?

 With every update, one needs to check for alignment with SAP standards
 Offline community support
 Customized solutions as per business requirements
 Lowers cost of ownership and maintenance

Question 3

Which of the following is a standardized set of assets that provides information on the business’s
processes?

 RACI Matrix
 CATWOE
 SAP Best Practices Explorer
 SAP Data Modelling

Question 4

Which of the following is another term for “quality attributes”?

 RACI
 Engineering quality
 Non-functional requirements
 Structured attributes

Question 5

How can your customers connect with other SAP professionals?

 SAP Learning Hub

 SAP Online
  SAP Communities
 Open SAP

Question 6

EU legislations require that all new phones must have a USB C connector; lightning adaptors are no
longer allowed. What is this an example of?

 Local directives
 Architecture management
 Hardware requirements
 Communication considerations

Question 7

SAP’s ________ provides implementation roadmaps that cover every business scenario.

 OpenLearning
 Products and Solutions
 Best Practices Explorer
 Activate methodology

Question 8

What should you do if all of your customer’s business processes do not align closely with SAP best
practices?

 Consult with SAP Partner

 Raise query on SAP Community
 Change configurations or change the process
 Find solution on SAP Roadmap Viewer

Question 9

The __________ looks at your current situation and compares it to what it will look like in the future.

 Project Milestone Template

 SAP Activate
 SAP Roadmap Viewer
 SAP Readiness Check

Question 10
In the tools provided by the __________, you’ll find guides to help you structure and manage data for
widely used applications like SAP S/4HANA.

 SAP Activate
 SAP Community
 SAP Quality Gate
 SAP Best Practices Explorer
 Graded Quiz for Module 3: Preparing for Solution Analysis and Design
Question 1

The SAP ___________ approach follows the idea that we should look at what is available before
considering solution customizations.

 Enter answer here: Fit-to-Standard

Question 2

SAP NetWeaver gives team members access to onboarding presentations.

 True
 False

Question 3

Once the roadmap is selected, it will bring some guidance related to the system and application
architecture, at least for the main core components.

 True
 False

Question 4

What SAP tool compares a current business situation with what it will look like in the future?

 SAP Future Finder

 SAP Library
 SAP Readiness Check
 SAP SLD

Question 5

The Best Practices Explorer tool allows you to search a current repository of an archive of existing
scenarios that are similar to your project goals.

 True
 False

Question 6
The CATWOE matrix allows you to clarify stakeholder roles and responsibilities for completing tasks and
deliverables.

 True
 False

Question 7

________ is the acronym for an analysis that shows a company’s operating environment and external
influences.

 Enter answer here: PESTLE

Question 8

When reviewing the data landscape, you analyze data standards and quality, data sources, storage and
access requirements, data volume requirements, and data flows and modelling. Look at these five
aspects with experts who have the appropriate technical, functional, and domain knowledge

 True
 False

Question 9

The fit-to-standard approach allows you to evaluate how much of your customer’s requirements are
met by the standard solution and how much customization may be needed.

 True
 False

Question 10

What must you consider when reviewing your planned systems and application architecture?

 The stakeholders
 Infrastructure, communications, and security
 The chief competitor’s architecture
 NetWeaver and ABAP Workbench
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Developing the Customer Journey Roadmap

Identifying and Communicating Business Value

Incorporating Feedback and Seeking Phase Sign-off

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SAP Customer Engagement and Discovery

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Practice Quiz for Module 4: Communicating Business Value and Seeking Signoff

Practice Quiz for Module 4: Communicating Business Value and Seeking Signoff

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Practice Quiz for Module 4: Communicating Business Value and Seeking Signoff

Practice Quiz. • 20 min. • 10 total points available.10 total points

1.

Question 1

Why should you document the discovery findings?

1 point

To provide rationale behind recommendations

To identify how to enhance business requirements

So programmers can understand the business requirements

To set clear goals

2.

Question 2

Which of the following is a best practice for writing business requirements?

1 point
To identify how to enhance business requirements

To set clear goals

To provide rationale behind recommendations

So programmers can understand the business requirements

3.

Question 3

Which of the following is an example of an organization which may require on-premise data storage?

1 point

Departmental store chain

Pharmaceutical company

Restaurant chain

Retail store

4.
Question 4

Which of the following approaches is appropriate for most customers?

1 point

On-premise

Cloud-first

Hybrid-custom

Fit-to-standard

5.

Question 5

Which of the following tools can you use to show the capabilities of SAP products to the customer?

1 point

SAP Product and Solution Roadmaps

SAP Roadmap Viewer

SAP Kick-off Template Accelerator

SAP Product Analytics

6.

Question 6

Which of the following step should you take after creating a customer journey roadmap?

1 point

Present the final roadmap to stakeholders

Identify suitable SAP solutions for customer

Discuss roadmap with stakeholders

Discover business requirements

7.

Question 7

Why do customers need technical guidance on SAP products?

1 point

SAP solutions require knowledge of coding

SAP products are the same across industries

SAP products are complex

SAP products can only be understood by software engineers

8.

Question 8

How can you use the Project Kick-off Template Accelerator?

1 point

To implement the Customer Journey Roadmap

To prepare kickoff meeting materials

For sharing the meeting agenda before the presentation

To create the Customer Journey Roadmap

9.

Question 9

Which of the following is a checklist milestone at the end of a project phase?

1 point

Quality Gate

SAP Activate

Project Milestone Template

SAP Roadmap Viewer

10.

Question 10

Which of the following tools can you use to check that deliverables have been completed using best
practices?

1 point

Project Milestone Template

SAP Roadmap Viewer

Quality Gate Scorecard Template accelerator.

SAP Activate

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