EYA ARFAOUI

+216 52 450 335 — eyaarfaoui26@gmail.com — La Violette Bloc B1-3 - Mourouj 4, Ben Arous,
Tunisia

Highly motivated professional with a diverse educational background and extensive experience in teaching, medical
assistance, and administrative roles. Skilled in communication, problem-solving, and teamwork, with a strong commitment
to continuous learning and professional development. Proficient in Arabic, French, and English, with solid computer skills
(Word, Excel, Internet Networking).

Skills
• Languages: Arabic (Native), French (Fluent), English (Proficient)
• Microsoft Word, Excel, Power Point
• Communication, teamwork, leadership, problem-solving, time management

Work Experience
Secretary in an Accounting Office
Ben Arous, Tunisia
2021 – 2022

• Managed administrative tasks, including preparing and organizing financial documents, invoices, and reports.
• Conducted data entry and maintained accurate records of client transactions and financial data.
• Communicated with clients to address inquiries, provide updates, and resolve issues related to accounting services.
• Assisted in the preparation of financial statements, tax filings, and budget reports.
• Coordinated office operations, including scheduling meetings, managing correspondence, and maintaining office
supplies.
• Ensured compliance with accounting standards and regulations.

Primary School Teacher (Full-time)

Schooling Tej El Mourouj 1 | Ben Arous, Tunisia
2019 – 2021

• Designed and delivered engaging lesson plans for Arabic language and science subjects tailored to primary and
secondary students.
• Conducted regular assessments, including quizzes, exams, and projects, to evaluate student progress and
understanding.
• Provided individualized support to students to address learning gaps and improve academic performance.
• Collaborated with colleagues to develop innovative teaching strategies and share best practices.
• Organized extracurricular activities and educational events to enhance student learning and engagement.
• Maintained a positive and inclusive classroom environment that encouraged student participation and critical
thinking.
Primary School Teacher (Full-time)
Abou Kacem Chebbi M’hamdia Private School | Ben Arous, Tunisia
2015 – 2019

• Taught Arabic and science subjects to students across various grade levels, adapting teaching methods to meet
diverse learning needs.
• Developed and implemented creative teaching materials, including visual aids, interactive activities, and multimedia
resources.
• Monitored and tracked student performance, providing constructive feedback to students and parents.
• Participated in professional development workshops to stay updated on the latest educational trends and teaching
methodologies.
• Worked closely with school administration to align curriculum with educational standards and goals.
• Mentored students to develop critical thinking, problem-solving, and communication skills.

Medical Assistant
Physiotherapy and Rehabilitation Clinic | Tunis, Tunisia
2015 – 2017

• Assisted physiotherapists in delivering patient care, including preparing treatment plans and guiding patients
through rehabilitation exercises.
• Managed patient records, ensuring accurate documentation of medical histories, treatment progress, and follow-up
appointments.
• Scheduled and coordinated patient appointments, optimizing clinic workflow and minimizing wait times.
• Provided support in maintaining a clean and organized clinic environment, including sterilizing equipment and
preparing treatment rooms.
• Educated patients on post-treatment care and exercises to promote recovery and prevent injuries.
• Collaborated with healthcare professionals to ensure a holistic approach to patient care.

Marketing Assistant (Freelance)

Cristianlay – Arvea Nature | Tunis, Tunisia
2013 – 2015

• Conducted market research to identify customer needs, preferences, and trends in the pharmaceutical and natural
products industry.
• Developed and executed marketing strategies to promote products and services, including digital campaigns, social
media outreach, and event participation.
• Built and maintained relationships with clients, addressing inquiries and providing product information to drive
sales.

Final Year Project

Tunisian Pharmaceutical Industries Company (SIPHAT) | Tunis, Tunisia
2012 – 2013

• Conducted in-depth research on the treatment and valorization of pharmaceutical waste, focusing on
environmental and economic impacts.
• Analyzed data and developed recommendations for improving waste management processes within the company.
• Presented findings and proposed solutions to company stakeholders, including senior management and technical
teams.
Internship in Biochemistry Laboratory
La Rabta Hospital | Tunis, Tunisia
2009 – 2012

• Assisted in conducting laboratory analyses, including biochemical tests, sample preparation, and data collection.
• Maintained accurate records of experimental procedures, results, and observations.
• Supported laboratory staff in the calibration and maintenance of laboratory equipment.
• Participated in research projects, contributing to data interpretation and report preparation.
• Gained practical experience in laboratory safety protocols, quality control, and compliance with regulatory
standards.
• Developed strong analytical and technical skills through hands-on laboratory work.

Education

Soft Skills Training

AC JEMP Training Center | Sidi El Bachir Montfleury, Tunisia
2023
• Topics covered: Effective communication, self-confidence, emotional intelligence, negotiation techniques, critical
thinking, creativity, problem-solving, conflict management, teamwork, leadership, stress management, change
management, decision-making, and constructive feedback.
• Participated in interactive workshops and role-playing exercises to develop practical skills for professional and
personal growth.
• Gained insights into managing workplace dynamics, building strong relationships, and fostering a positive work
environment.

Training on Dyslexia and Related Disorders Certificate

Led by General Inspector Mrs. Najet Ben Amor| Tunisia
2023
• Explored various learning disorders, including dysphasia, dyslexia, dysorthography, dysgraphia, dyspraxia,
dyscalculia, and autism.
• Learned strategies for identifying and supporting students with learning difficulties in the classroom.
• Developed skills in creating inclusive lesson plans and adapting teaching methods to meet diverse learning needs.

Arabic Language Teaching Training Certificate

Led by General Inspector Mr. Omar Tlili | Tunisia
2023
• Focused on teaching methodologies for primary education, including reading, mathematics, natural sciences,
written production, Islamic studies, history, geography, and grammar.
• Explored innovative techniques for engaging students and enhancing their understanding of complex concepts.
• Learned to design effective lesson plans, assessments, and remedial strategies to support student learning.
• Participated in workshops on classroom management, student motivation, and the use of technology in education.

First Aid Training Certificate

International Academy of Professional Training | Tunisia
2022
• Completed a comprehensive training program in first aid and emergency response.
• Gained practical skills in CPR, wound care, fracture management, and handling medical emergencies.
• Learned to assess and respond to various health crises, including cardiac arrest, choking, and severe bleeding.
• Developed the ability to provide immediate care in critical situations, ensuring patient safety and stabilization until
professional medical help arrives.
Medical Delegate Diploma
Professional Training School | Tunisia
2017
• Acquired in-depth knowledge of pharmaceutical products, medical terminology, and healthcare regulations.
• Trained in effective communication and negotiation techniques for promoting medical products to healthcare
professionals.
• Conducted market research to identify trends and opportunities in the pharmaceutical industry.
• Developed skills in building and maintaining relationships with doctors, pharmacists, and other healthcare
providers.

National Diploma of Applied License in Waste Treatment and Valorization

(Pharmaceutical Waters)
Higher Institute of Applied Biological Sciences of Tunis | Tunisia
2013
• Specialized in the treatment and valorization of pharmaceutical waste, with a focus on environmental sustainability.
• Studied advanced topics in waste management, including chemical, biological, and physical treatment methods.
• Conducted research on the impact of pharmaceutical waste on water resources and ecosystems.
• Completed a final year project on the development of innovative waste treatment technologies, presenting findings
to industry experts.
• Gained hands-on experience in laboratory analysis, data interpretation, and technical reporting.
• Courses included: Environmental Chemistry, Wastewater Treatment Technologies, Microbiology, and Industrial
Waste Management.