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Annex A - Zero Backlog Program

The document outlines the Zero Backlog Program for a Local Government Unit (LGU), detailing its objectives, target outputs, and implementation specifics. It includes a matrix for tracking service requests and processing times, as well as factors affecting service delivery. The program aims to streamline operations and address gaps through various actions such as digitalization and process improvement.

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Regine Balansag
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153 views1 page

Annex A - Zero Backlog Program

The document outlines the Zero Backlog Program for a Local Government Unit (LGU), detailing its objectives, target outputs, and implementation specifics. It includes a matrix for tracking service requests and processing times, as well as factors affecting service delivery. The program aims to streamline operations and address gaps through various actions such as digitalization and process improvement.

Uploaded by

Regine Balansag
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Annex “A”

Zero Backlog Program

INSERT LGU HEADING

Department/Agency
Program Title/Name
Program Objective
Target Output
Date Implemented
Implementing Office

Program Description
Not Applicable

Matrix of Services and Plan of Action


Offi Name Classificati Average Average Average Intervening Plan of
ce of on Number of Number of Number of Factors for Action
servi (Simple, applications/req applications/re applications/req the gap to
ce Complex, uests/licenses/p quests/license uests/licenses/p (i.e., limited address
Highly ermits/ s/permits/ ermits/ IT the gap
Technical) clearances, etc. clearances, clearances, etc. infrastructu (i.e.,
received per etc. processed ISSUED within re, Streamli
day within the the prescribed unavailable ning,
prescribed time signatories, Digitaliz
processing etc.) ation.)
time

Implementation Results

Municipal Mayor

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