TOLC RULES FOR PARTICIPANTS

1. CISIA (TOLC) ONLINE TESTS

1.1 Definition
CISIA Online Tests (hereafter TOLCs) are individual tests, usually different for each
participant, consisting of questions automatically and randomly generated by the
CISIA TOLC database through proprietary software. Both the tests and the software
are implemented and maintained by CISIA.

All TOLCs have a similar or at least comparable difficulty.

1.2 Structure
TOLCs can be automatically generated or selected from a set of pre-prepared tests,
all with similar or otherwise comparable difficulty level, and originating from the
CISIA TOLC database.

The structure of the different TOLCs, meaning the sections that make up the TOLC,
the number of questions for each section, and the time available to take the test, is
always updated and available on the CISIA portal. Any changes to the structure of
TOLCs or the overall organization are notified by December 31 of each year. The
knowledge syllabi, meaning the topics covered by each TOLC, are up-to-date and
available on the CISIA website www.cisiaonline.it.

The questions found n the TOLCs are multiple-choice ones and have 5 possible
options, only one of which is correct.

The Italian-language TOLCs are supplemented with a section to assess English

language proficiency.

The TOLCs structure for the year 2025 will be the following:

1. TOLC-I has four sections: Math, Logic, Science and Verbal Comprehension

2. TOLC-E has three sections: Logic, Verbal Comprehension and Math

3. TOLC-F has five sections: Biology, Chemistry, Mathematics, Physics and Logic

4. TOLC-B has four sections: Basic Math, Biology, Physics and Chemistry

5. TOLC-S has six sections: Basic Mathematics, Problem Reasoning and Text
Comprehension, Biology, Chemistry, Physics and Earth Sciences

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P.I./C.F. 01951400504
 6. TOLC-SU has three sections: Reading comprehension and knowledge of the
Italian language, Knowledge and skills acquired in studies, and Logical
reasoning

7. TOLC-AV has six sections: Biology, Chemistry, Physics, Mathematics, Logic and
Verbal Comprehension

8. English TOLC-I has questions in English and has four sections: Mathematics,
Logic, Sciences and Reading Comprehension

9. English TOLC-E has questions in English and has three sections: Logic,
Reading Comprehension and Mathematics

10. English TOLC-F has questions in English and has five sections: Biology,
Chemistry, Mathematics, Physics and Logic

11. TOLC-PSI has five sections: Reading Comprehension, Basic Math, Verbal
Reasoning, Numerical Reasoning, and Biology

12. TOLC-AV has three sections: Logic, Verbal Comprehension and Math

13. TOLC-SPS has three sections: Reading comprehension, acquired knowledge,

reasoning and mathematical language

For TOLCs in English (letters h, i and j), CISIA provides a specific section of the
website with all useful and necessary information in English. For these TOLCs,
further specific rules of operation may be identified, which will be indicated when
registering for the test.

1.3 Databases for tests and validation

The CISIA TOLC database is a confidential and protected database, not open to
public browsing, and is the exclusive property of CISIA. For TOLC-F and English
TOLC-F only, the questions are taken from a public and user-accessible database.
The questions database is periodically updated and validated by the specially
established scientific committees coordinated by CISIA.

1.4 Delivery
TOLC@UNI and TOLC@CASA are provided by the individual locations. Location
means the participating university facility.

TOLCs take place according to a general schedule established by CISIA in agreement

with the member locations; the calendar with the dates available for the tests can
be found on the CISIA website at www.cisiaonline.it.

1.4.1 Delivery in IT classrooms at university facilities

(TOLC@UNI)
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TOLCs are made available to each participant through the CISIA platform in special
accredited IT classrooms set up by the participating university facilities.

1.4.2 Remote delivery in virtual classrooms

(TOLC@CASA)
TOLC@CASA tests are delivered to each participant through the CISIA platform,
with the use of tools and technologies that create virtual classrooms where a safe
and controlled environment is made available to each participant in such a way
he/she can be correctly identified and take the test independently. Virtual
classrooms are managed by university locations in collaboration with CISIA.

1.5 Assessment and results

Each TOLC result, with the exception of the English Language proficiency test, is
calculated based on correct, incorrect and unanswered answers which leads to an
absolute score, obtained according to the following:

• 1 point for each correct answer

• 0 points for each omitted answer

• - 0.25 penalty points for each incorrect answer.

For the English Language proficiency test, there is no penalty for incorrect answers
and the score is calculated by awarding 1 point for each correct answer and 0
points for incorrect or omitted answers.

From these data, each member location can interpret the TOLC result, using its own
internal scoring system and possible coefficients to weight the individual section
scores, and set its minimum threshold for passing the test. The assessment criteria
and passing thresholds set by each location are available on the websites of the
various universities along with the information necessary to pass the test for
registration purposes. To facilitate the dissemination of this information, CISIA
is including links on its portal to the various university websites.

1.6 TOLC Validity

Participating in the TOLCs are university locations through their departments,
schools, or similar facilities, which from henceforth shall be referred to simply as
"locations" and/or "university locations".

TOLC member universitiesguarantee the same organization methods for all

participants better detailed in these rules. For this reason, the result achieved in
the same type of TOLC is valid, regardless of the method (at the university or at
home) and location of delivery, during admission to a degree program, for all the
various locations using that same TOLC. The TOLC validity is accepted by all the

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locations at least for the year in which it was taken. Universities indicate in
their announcements and/or notices, which delivery methods (TEST@CASA and/or
TEST@UNI), and consequent results, they recognise as valid for the purposes of
access to their courses of study.

If the TOLC result led to an admission with OFAs (Additional Educational

Obligations), the student shall meet such requirements in the manner described in
the University's educational regulations, as established by the regulations in force, at
the location where he or she is enrolled.

2. PARTICIPANTS
It is possible to take a TOLC test starting from the penultimate year of Italian or
foreign high schools. People who have earned a high school diploma in Italy or
abroad if recognized in Italy can also take the TOLC.

Those who take the TOLC without having the requirements listed above risk that the
TOLC results may not be recognised by the university locations.

Each participant may take each type of TOLC, regardless of the delivery mode, no
more than once per month regardless of the organizing university location selected.

A person who is registered in a TOLC cannot enter another TOLC of the same type
before he or she has taken the one for which he or she is already booked. It will be
possible to register for another test; however, it shall be in a different calendar
month, starting from the day after the date of the test in which that person was
registered.

3. REGISTRATION, ENROLMENT AND PAYMENT

3.1. Method of registration and enrolment

The TOLC participant registration and enrolment steps are as follows:

1. The participant must register in the CISIA Test reserved area of

the cisiaonline.it portal through the appropriate form. He/she will receive
from the system, at the e-mail address specified at the time of registration,
the information to access the personal area on the CISIA portal. The
participant shall also confirm the registration and activate the profile by
clicking on the link in the e-mail.

2. using the credentials, the participant shall log in to his or her CISIA
Reserved Area from where he or she can select the delivery method

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 (TOLC@CASA, TOLC@UNI) and the type of TOLC in which he or she wishes to
register. Then:

• select the method of payment

• select the university location and the date on which he or she wishes to take
the TOLC

• if a TOLC@CASA is chosen, you will need to upload the image (front and
back) of a valid identification document on the date of booking (if the
identification document is not available due to loss or theft, it will be
acceptable to upload the related police report). The images of the uploaded
document must be in jpg, jpeg or png format and perfectly legible, otherwise
it will be impossible to take TOLC@CASA. It is forbidden to use VPN/PROXY
connections or any system and/or technology that relocates the access point
to the Internet network from the actual network to which the laptop and
mobile device (point 4.2) that the user is using to take the TOLC@CASA are
connected, and the test must be taken in the State indicated when booking
the TOLC@CASA.

3. pay the registration fee, collected by CISIA on behalf of the University

where he/she wishes to take the test, either at the physical or virtual
location.

Payment can be made by:

• MAV

• credit card

• other systems that may be available

The deadlines by which the participant can register depend on the chosen date, as
follows:

DAY OF THE TEST ENROLMENT DEADLINE

Monday 2:00 pm - previous Tuesday

Tuesday 2:00 pm - previous Wednesday

Wednesday 2:00 pm - previous Thursday

Thursday 2:00 pm - previous Friday

Friday 2:00 pm - previous Friday

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In case the enrolment deadline is on a public holiday, it will be postponed to 2 p.m.
on the next business day.

3.2. Payment of Contribution

For each test, the participant must pay the mandatory all-inclusive fee contribution,
collected by CISIA on behalf of the university location, physical or virtual, at which
he or she takes the test. The amount of this contribution is non-refundable and is
the same across the country and is set each year by the CISIA Consortium Assembly.

For the year 2025, this contribution has been set at EUR 35.00.

Payment may be made by:

• bank MAV

The bank MAV must be paid by the deadline shown on the MAV slip.

CISIA reserves the right not to guarantee a place in the classroom for those who
do not issue the MAV payment by the deadline. The participant, upon successful
payment to CISIA, will receive confirmation to the e-mail address provided at the
time of registration. After receiving the confirmation, he/she will have to print out
the receipt of payment and registration, which he/she will find in his/her CISIA
reserved test area under the menu item "Managing My Bookings"

• Credit Card

Upon successful payment by credit card, the participant can immediately print a
receipt of payment and registration, which they will find in their CISIA test area

The participant can print out the receipt of payment and registration that can be
found in the CISIA test reserved area under the menu item: “Managing My
Bookings”.

For TOLC@UNI, it will be available as soon as the transaction is completed.

For TOLC@CASA, you must also do the following:

1. upload your profile picture to your CISIA test reserved area;

2. download and install the APP to take the test no later than the day before;

3. it is recommended to take at least one simulation test before the

TOLC@CASA.

Registration is confirmed only when there is a receipt of payment and registration

in the “Managing My Bookings” reserved area.

This receipt must be presented to access the classroom and entitles the participant
to take the test If you do not receive confirmation of payment and do not have the
registration and payment receipt, you will not be allowed to take the TOLC.

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3.3. Exceptions

3.3.1 Changes to registration

Once registered in a TOLC, it is no longer possible to cancel it.

Enrollees, by logging into their CISIA test reserved area under the "Managing My
Bookings" menu can modify their booking by changing:

1. the date of registration

2. the location

3. the type of TOLC

4. the test mode.

You can make the above changes provided that:

• registrations for the currently booked TOLC and those for the new one are
still open

• there are still seats available

• payment is completed.

3.3.2 Absences
If you miss the TOLC test for which you registered and paid the applicable fee, you
may re-register on another date, even at a different location from the previous one,
using your credit from the previous registration.

Each participant’s CISIA test reserved area will show any unused credit as of the
day following the TOLC for which the absence occurred.

Reusing the feed already paid is only possible in the year of payment and by the
last available TOLC date of the year.

The credit can be used to book another test of any type even if it is different from
the one for which the participant received the credit. Credit earned via absence can
also be spent within the same calendar month as the test, as long as registrations
are still open and seats are still available.

Those who, upon further registration in a TOLC test using their credit, miss it once
again will forfeit the fee paid.

Credits not used within the calendar year cannot be spent in subsequent years and
will not be refunded.

3.3.3. Technical Issues

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In the event that technical problems of various kinds (e.g., loss of connection, power
outage, audio or video problems) are encountered during the delivery of the TOLC
test and particularly of the TOLC@CASA, the TOLC can be reset by the location.
This generates a credit that can be used to book a new TOLC, even during the same
calendar month, as long as registration is still open and there are still seats
available. The credit will be available in the CISIA test reserved area starting the
day after the TOLC reset by the Commission. Again, the credit can be spent by the
last TOLC date of the year and, if not used, it will not be refunded. A credit as a
result of test reset does not add up to a credit for an absence.

3.3.4 Voiding the Test

If, when taking a TOLC test, the committees find serious irregularities (e.g. the use
of unauthorized devices, searching for hints or copying of questions) the test may
be cancelled.

In this case, the participant will be allowed to book a new TOLC from the
following month by paying the registration fee again.

In any case, CISIA shall not validate the test or shall not allow it to start,
considering it null and void and therefore non-refundable, if the laptop or
connection used by the participant, in the TOLC@CASA mode, does not meet the
mandatory standards better defined in these rules.

It is understood, by way of example, that TOLC@CASA will not be validated or

will not be allowed to start if it appears that they are carried out through the
use of devices, of whatever nature, other than the participant's laptop and that
they do not comply with the rules set out in these regulations.

4. TAKING THE TEST

4.1 TOLC@UNI
The following are the instructions to take the TOLC@UNI test.

4.1.2 Digital classroom access and test start procedure

On the day of the TOLC, test participants must:

1. bring with them a printed copy of the payment and registration receipt and a
valid identification document

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 2. report to the classroom at the time specified on the payment and registration
receipt making sure to remember the username and password for the CISIA
test reserved area

3. log in with their credentials to the TOLC login page. The workstation will
already be set up with the page at the login link. The system will show to
the participant on screen their personal identification information, photo and
TOLC booked that day. The commissioner verifies that the data does indeed
correspond to the person at the work station:

1. if they do not match, the commissioner uses the cancellation button from the
test management interface. The cancellation is recorded in the minutes with
the reasons for it and the person is removed from the classroom;

2. if they match, the commissioner validates the participant. the participant,

validated in the presence of the commissioner, clicks on the TOLC test of the
day he/she is to take it and clicks on the button to start the full-screen test.
Clicking on the TOLC of the day by the validated participant is equivalent to
applying the signature at entry.

1. The participant will have to wait silently for the committee to complete the
steps described for the entire classroom. The committee will start the test
for all identified and validated participants.

In case of issues accessing the CISIA test reserved area, the participant may request
support from the classroom committee.

4.1.3 Test procedure

1. During the test:

2. no breaks are scheduled. In exceptional cases, the committee may grant a

break and/or manage the support for the participant. If granted, the break
will take place at the end of a section and before starting the next section

3. the participant may not use computerized tools or other aids, except those
needed by participants with disabilities or specific learning disorders for the
purpose of equal performance of the test and communicated to the
committee by the competent offices and/or Location Manager.

4. TOLC ends at the end of the allotted time of the last section or when the
participant presses the dedicated button. The data for each individual test is
sent to the CISIA server which, in real time, returns the result to each
participant on the screen

5. participants can finish the test only from the last section. The test, once
started, is valid even if completed before the allotted time expires. The
system records the score in any case;
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 6. participants may complete the test and leave the classroom according to the
directions that will be given by the classroom commissioners. The participant
who wishes to end the TOLC and leave the classroom:

1. must get to the last section of the test

2. must press the button that allows ending the test by following the
directions shown on screen; this is equivalent to an "exit signature" in
the case of a digital procedure

3. must review on screen the number of correct, incorrect and omitted

answers by TOLC section and the score per section and the total score

4. must return all received and certified sheets to the commissioners and
must sign them in case of a paper procedure.

The certified sheets returned by the participants before leaving the classroom will
be destroyed by the commissioners, who will make sure to check that the same
number of sheets provided upon entering the classroom has been returned.

4.1.4 Code of Conduct

The participant must abide by the code of conduct of the classroom (which can be
reviewed on screen before the TOLC begins), these rules, and the terms accepted
when registering for the TOLC.

He/she will also have to abide by the provisions of the committee at each location
regarding classroom use and leaving the classroom before the predetermined time
for each TOLC.

If he/she fails to comply with the above rules, the participant will be removed from
the TOLC location and will not be entitled to any refund. In such a case, he/she
may register for a new TOLC session, paying the registration fee again, starting
from the following calendar month, if registration is still open and there are still
seats available.

4.1.5 Time frames and procedures

The test has a predefined procedure and timed deadline. Each section of the test
has a maximum duration; the participant may use all the time allotted to each
section or close it early losing the time allotted to that section.

In the case of a break granted to the participant, this may be a maximum of 10

minutes and take place at the end of one section of the test and before starting
the next.

No calculators or other tools or aids may be used when taking the TOLC except
those granted by the location as aids to persons with disabilities or specific

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learning disorders. In addition, no information and/or images within the
computerized test may be fraudulently taken.

The participants at the time of the test must have on the table only a pen and the
papers provided to them by the classroom committee, all of which must be returned
before leaving the classroom. No other aids are allowed except those necessary to
people with disabilities or specific learning disorders for the purpose of taking the
test and authorized by the competent offices.

4.1.6 Results
At the end of the test, the participant can see immediately the summary data of
the test taken, the score for each section, the total score expressed in absolute
numbers, and the score of the English test.

The on-screen display of the results confirms that the data and answers chosen by
the participant have been successfully saved.

For the test result to be recorded by the system and thus to be valid, the
participant must complete the test by pressing the complete button on the
interface.

If the participant does not do this, the test will not be completed and the result
will not be stored by the system.

4.1.7 Leaving the classroom

The exit signature corresponds to the participant's click on the button to confirm
that he/she wishes to end the test.

The participants must return to the committee all the calculation sheets and minute
sheets provided to them upon entering the classroom, as well as pick up any
materials left in storage upon entering the classroom.

The participants may complete the test and leave the classroom by requesting to do
so to the classroom committee.

4.1.8 Obligations and responsibilities of the

participants
The participant is responsible for any damage or fraudulent actions against the
tools made available to him/her by the university location.

The participant, in case of technical issue when taking the test, must immediately
notify the classroom committee, which will act according to the rules and
procedures detailed in the TOLC regulations of the locations.

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Those who have successfully completed the TOLC will find on the CISIA test portal
in their reserved area, the result of the test and they will be able to print out the
TOLC certificate of participation detailing the data on the results achieved. In
addition to the above-mentioned data, this certificate will also list the location and
date of the test.

A certificate of participation (which does not include the results) and an additional
document detailing the data on the results obtained at the TOLC in the different
areas of the test will also be available.

4.2 TOLC@CASA

4.2.1 Necessary and mandatory equipment to take the

TOLC@CASA
In order to take the TOLC@CASA, it is mandatory to have the equipment listed
below and to comply with all the instructions contained in the "TOLC@CASA ROOM
CONFIGURATION, TESTING AND NETWORK REQUIREMENTS" specificationsthat
participants agree to. These specifications are always available on the CISIA Test
reserved area.

To take the TOLC@CASA the following is exclusively permitted:

• a stable data network with which to access the Internet, free of VPN/PROXY
connections as already described in point 3 for both the laptop and the
mobile device;

• a portable computer, equipped with a functioning, built-in camera, not

connected from the outside, connected to the mains and to the Internet on
which to install the necessary and compulsory applications, no later than the
day before the test, in accordance with the specifications provided by CISIA,
in order to be able to take the test properly;

• a smartphone or tablet (henceforth referred to as mobile device) connected to

the power outlet and the Internet, equipped with a digital video camera to
be used as a means of recognition and supervision by the Commissioners.
The ZOOM application updated to the latest version for mobile devices must
mandatorily be installed on the mobile device. The virtual classroom will be
accessed through the mobile device

• blank sheets of paper for taking notes and a pen

• the exclusive use of a room that has the characteristics described in the
document "TOLC@CASA ROOM CONFIGURATION, TESTING AND NETWORK
REQUIREMENTS", free of other persons and correctly lit, in which to set up a

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 space with the elements listed above and which is equipped with doors that
close the room in which the TOLC@CASA is taken.

In addition, the participant must:

• download the applications indicated by CISIA onto the laptop with which the
TOLC will be taken, no later than the day before the test;

• test the proper operation of both the laptop computer and the mobile device
that will be used for the test, according to the instructions received after
registration for the TOLC@CASA:

• on the laptop computer the tests of the TOLC@CASA delivery client and the
application needed to take the TOLC

• on the mobile device the video and audio of the ZOOM application

• prepare the equipment listed above in time to take the TOLC@CASA

• set up the room from which you will take the TOLC@CASA according to
CISIA's instructions contained in the “TOLC@CASA ROOM CONFIGURATION,
TESTING AND NETWORK REQUIREMENTS" specifications;

• make sure that the laptop computer and mobile device connection are always
on during the TOLC@CASA, taking into consideration that the average data
exchanged via computer will be of 50MB and those exchanged with
the mobile device will be of 1GB;

In order for the TOLC@CASA to be considered valid, it is necessary for the user to
remain connected at all times, both with the laptop and the mobile device during
the entire course of the test. The consequences of any brief disconnections will be
handled by the virtual classroom committees who will decide on the incident.

For the duration of the session, no other electronic devices, devices or accessories
such as for example, headphones, earphones, smartwatches, google glasses,
microphones, speakers may be used.

4.2.2 Access to the virtual classroom of TOLC@CASA

The virtual classrooms where the TOLC@CASA can be taken are configured as ZOOM
meetings and are provided and managed by the Virtual Classroom Commissioners
(henceforth referred to as the Commissioners)

Those who are enrolled in a TOLC@CASA session must connect to the TOLC delivery
client exclusively from their laptop computer through the necessary application and
must connect with their mobile device to the virtual classroom in accordance with
the modalities and timetable indicated in the receipt of payment and enrolment.

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Before logging in, it is necessary to check that you have complied with the
provisions of Section 4.2.1 above.

In order to start the TOLC@CASA access procedure, it is necessary to follow the

instructions received at the e-mail address communicated during registration, enter
the CISIA reserved test area from the laptop computer and follow the instructions
to start the TOLC delivery client, accepting the authorisation to use the camera
incorporated in the laptop computer. In the absence of this last
authorisation, taking the TOLC@CASA will not be permitted.

Only after activating the client and launching the application on the laptop will
the participant be able to connect, through the mobile device, to the virtual
classroom either by using the link received by e-mail or by framing the QR code
that appears on the laptop screen.

On the startup screen of the TOLC client on the laptop computer, the participant's
will see his or her identification data.

After logging in, the laptop's screen will display the following:

• a control code to be shown to the Commissioner via the mobile device's

camera during the personal identification stage in the virtual classroom

• the QR code that can be used to access the virtual classroom from the mobile
device; at this stage, the link to access the virtual classroom will also be sent
to the e-mail address specified during registration. The link or QR code
should only be used by the mobile device.

While connecting from ZOOM, one must maintain a good conduct and communicate
with one's Commissioner by raising one's hand (from ZOOM click on the icon of all
participants and then click on "Raise Your Hand").

When requested by the Commissioner, the participant must:

• answer the roll call

• show their face through the camera of the mobile device

• frame the control code that appears on the monitor of the laptop to show it
to the Commissioner through the camera of the mobile device

• show the Commissioner the entire environment, the workstation through the
camera of the mobile device

• through the camera of the mobile device show the input and output ports on
the laptop. No devices should be connected to the computer's input ports,
except if the network cable is required;

• place the mobile device behind you, according to the specifications contained
in "TOLC@CASA ROOM CONFIGURATION, TESTING AND NETWORK
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 REQUIREMENTS" signed at the time of registration, so that the mobile
device's camera frames from the back both the test location and the access to
the room.

• show the laptop's camera your ID, front and back, and your face again, with
your ID next to it.

When taking the test, you must be silent so as not to distract others in the virtual
classroom. Only blank sheets of paper and a pen will be available to the participant.

In case of aid(s) assigned by the Disability and DSA (specific learning disorders)
Offices of the university facilities, compensatory tools will be integrated into the
TOLC delivery client. If tutors are needed, individual virtual classrooms will be
organized to allow interaction between tutor and participant without bothering
other participants.

Delivery arrangements, including through smaller virtual classrooms, will be made

available to participants with disabilities or with specific learning disorders for
whom additional aids are needed beyond those provided by the delivery client or
application.

Once these preliminary steps have been completed, the Commissioner shall start the
test.

At any time of the test, the Commissioners, using the client chat can carry
out checks to verify the following:

• the room where the participant is taking the test The Commissioners can
request, at any time, to make a full video and audio check of the room in
which the TOLC@CASA is taking place either through ZOOM and thus with
the camera of the mobile device or the camera of the laptop;

• the identity of the participant: by asking them to frame, through the camera
of the mobile device or the camera of the laptop, their face and the original
identification document, which must be available at all times;

• that no forbidden devices are connected to the laptop's ports.

• that the room at any time, even after validation, fully complies with the
indications provided by CISIA and that it is completely closed.

In case of technical problems during the test, the participant must immediately
notify the Commissioner through the individual chat tool via the laptop. The chat
with the Commissioner is activated through a command located in the upper right
corner of the TOLC delivery client and it has a hand icon. Once the command is
activated, the commissioner will receive a notification and will be able to initiate a
text chat with those who have requested it.

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Commissioners may use the cooperation of CISIA to verify ambiguous situations
regarding improper conduct of the participants during the TOLC. Again, it will be
the responsibility of the Commissioners to take any decision on whether to cancel
or reset the test.

Each virtual classroom will be manned by at least one Commissioner. The

Commissioner is responsible for the location and oversees all entry, personal
identification, control and monitoring. The virtual classrooms may also be accessed
by CISIA personnel as needed or for support, as directed by the locations.

4.2.3 Code of Conduct for TOLC@CASA

The participant must abide by the rules of virtual classroom behaviour detailed in
these rules and in the "TOLC@CASA ROOM CONFIGURATION, TESTING AND
NETWORK REQUIREMENTS" specifications that he or she signs when booking the
test.

Logging in will be valid as an entry signature, and clicking on the button to

confirm that you wish to end the test, at the end of the test, will be valid as an
exit signature and a declaration that the test has been properly completed.

It is the participant's responsibility to end the test. In fact, if the TOLC is not
ended, it will not be possible to view the score and validate the TOLC@CASA
results.

Under penalty of suspension and possible cancellation of the test, the participant
must, for the entire duration of the TOLC:

• keep the camera of the mobile device on for the entire time

• keep the microphone of the mobile device on for the entire time and do not
use any tools connected to it

• keep the environment adequately lit

• remain silent

• carry out verifications at any time the committee requests them

• do not allow other persons to enter the room in which the TOLC is being
taken and keep the access door of the room in which the TOLC@CASA is
being taken closed.

For any technical or procedural issues, participants have the opportunity to interact
with the Commissioners through individual chats available in the ZOOM app before
the test starts and in the test delivery platform after the test has started.

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The Commissioners, at least one per virtual room, are in charge of supervising the
TOLC@CASA process. To this end, they monitor that all the conditions necessary for
taking the test are met. They may at any time require each participant to frame
and show his or her surroundings and make his or her voice heard.

Classroom commissioners may also:

• cancel the TOLC at any time if the rules are not followed or instances or
attempts of unlawful behaviour are identified

• invite additional supervisors to join the virtual classrooms to support their

role, to whom they can assign virtual classroom administrator powers and who
can assist in identifying and monitoring the participants.

• during the course of the test, request the participant, by means of a popup
displayed by the participant's browser, to start the camera of the laptop or to
use the camera of the mobile device for any further checks. In the first case,
a direct connection is established between the participant's browser and the
Commissioner's browser.

The Commissioners, in the event of technical problems with their equipment or

momentary needs, may be replaced by CISIA staff who will continue to perform
personal identifications and monitoring operations.

In the event that no commissioner has the ability to re-enter the virtual classroom
within 30 minutes of the problem occurring, the TOLC may be reset and
rescheduled.

The Commissioners are required to halt the test should the participant leave the
virtual room or disable the video camera or turn off the microphone or in the case
noise coming from the participant's physical room is detected. Commissioners, in
the cases they deem most serious and at their sole discretion, may proceed to
the immediate cancellation of the test.

Classroom commissioners and participants will have a laptop chat available to

communicate with each other.

The participant who has technical difficulties or malfunctions may request, through
the individual chat, assistance from the classroom commissioners who, once the
problem is resolved, may proceed to reactivate the credentials to restart the test.

In case it is not possible to use the chat, the classroom commissioners can also
contact participants by phone.

In case of technical problems that cannot be attributed to the participant's

carelessness and cannot be resolved, the participant may receive a credit for a new
TOLC registration (TOLC reset). Such a reset gives the opportunity to rebook a new

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TOLC without payment and does not compromise the ability to regenerate credits
again following an absence.

The test will not be started, or in any case will not be considered valid, in cases
where the laptop and/or connection used by the participant does not comply
with the provisions of these regulations.

In such cases, no refund will be due.

It will still be possible to attend a later session by paying the registration fee
again.

In cases deemed more serious, the university locations, also in cooperation with
CISIA, may decide to impose additional sanctions.

4.2.4 Time frames and procedures for TOLC@CASA

The test has a predefined procedure and timed deadline. Each section of the test
has a maximum term: the participant may use all the time allotted to each section
or close it early, giving up the remaining time allotted for that section.

In the case of a break granted to the participant, this may be a maximum of 10

minutes and occur only and exclusively at the end of one section of the test and
before starting the next.

No calculators or other tools or aids may be used when taking the TOLC except
those granted by the location as aids to persons with disabilities or specific
learning disorders. In addition, no information and/or images within the
computerized test may be fraudulently taken.

In case of problems that cannot be solved during the TOLC@CASA, the

Commissioners, in agreement with CISIA, may decide in the case of available seats
to move the participant to remedial virtual classrooms. These virtual classrooms and
related remedial sessions can be organised by the Location Contact Person through
change management.

It is not possible to choose the remedial time: the participants must make
themselves available for the remedial test in the manner provided by the location,
or they will not be able to take the TOLC.

Those who are moved to remedial classrooms receive an automatic email from CISIA
with information about the new time and day of remediation and how to access the
TOLC at no additional charge.

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In case of any issues that make it difficult to take the TOLC@CASA, the
participants have the obligation to report these issues only and exclusively to the
virtual classroom committees over the course of the TOLC test. Notifications or
reports that are not submitted promptly or made after finishing the TOLC@CASA
and, therefore, after clicking the COMPLETE button and obtaining the result,
will not be accepted.

4.2.5 Checking the TOLC@CASA Test results

The score obtained, which is immediately viewable on the screen at the end of the
test, will be recognised as official and made available, subject to verification of
non-compliance of the test performance in accordance with these regulations,
within 48 hours from the day after the test date.

After the test is over, the Commissioners can access the recordings and verify that
the tests were taken properly, as well as consider reports of any abnormal conduct
in the use of the client or application indicated by CISIA.

After 48 hours from the end of the TOLC@CASA, the participant who has correctly
taken the test, abiding by the rules and code of conduct outlined in these
regulations will see his or her TOLC@CASA results recognized and will be able to
access the certificate of achievement. After 48 hours, the score achieved can be
accessed by the locations that recognize the TOLC@CASA results. Following detailed
and accurate reports and/or further verifications performed by CISIA and/or the
universities that lead to evidence of irregularities, the universities within 90 days
from taking the TOLC, and therefore beyond 48 hours, may proceed to void the test
notifying to the participant of the reasons for that decision.

5. TERMS AND CONDITIONS OF SERVICE

The contents of the TOLCs are the exclusive property of CISIA and may not be
disclosed in any form.

The reproduction and/or dissemination in any way of the questions contained in the
TOLCs is prohibited.

CISIA, in order to protect its products, takes legal action against participants in
cases of such a violation.

Anyone who registers for the CISIA portal agrees to accept in full all the terms
and conditions and points specified within these TOLC regulations.

Use of the service is conditional on acceptance, at the time of registration, of the

terms and conditions of registration and these rules.

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In the case of the TOLC@CASA mode, a participant whose test has been cancelled or
who has not been allowed to start due to non-compliance with the rules set out in
these regulations may apply for a re-examination within 30 days of the test being
held or of the day on which he/she should have taken the test by sending a specific
communication by Certified Electronic Mail to cisiaonline@pec.it. CISIA will
forward the communication to the appropriate committees to initiate, if there are
grounds, any reconsideration process, which must be completed within the next 30
days.

6. PARTICIPANTS WITH DISABILITIES OR SPECIFIC

LEARNING DISORDERS
Participants, when registering in the CISIA portal reserved area, may declare that
they are persons with disabilities or specific learning disorders (DSA).

In these cases, the location(s) at which they plan to take the test is specified and
the necessary documents and certifications are made available to these university
locations through a special document upload form provided by CISIA. CISIA provides
the participant with the contacts of the relevant offices at each specified location,
and the participant agrees - if so required by the test delivery locations - to
contact them to agree on the specific measures necessary for the delivery of the
TOLC, in accordance with the regulations in force. The certificates and
certifications of a participant who selects a venue other than the one previously
indicated when registering on the CISIA portal during the booking process will
automatically be made availablealso to the newly selected venue.

For cases where it is not possible to use the digital method for TOLC delivery,
CISIA will provide a paper TOLC or other available media that locations use,
supporting individual needs.

7. DATA PROCESSING
Users interested in taking TOLCs provide their data directly to CISIA, which acts as
the data controller.

Therefore, CISIA processes the participants' personal data to carry out its official
purposes and statutory goals in accordance with applicable laws and regulations. The
data may also be used in anonymous and aggregate form for analysis and statistical
purposes.

The result of the tests may be communicated to universities in their capacity as

third-party recipients in accordance with Art. 4, points 10 and 11 EU Reg.
2016/679.
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However, in the event that the result obtained in the TOLC is used to enrol or
register in a competitive procedure at a chosen University, the latter will be the
data controller of the data received directly and those provided by CISIA in its
capacity as independent data controller.

The person who has carried out a TOLC will not be able to request the erasure of
the results obtained before the time limits set by law. If, on the other hand, the
participant has only registered on the CISIA TOLC portal, he/she may request its
modification or cancellation at any time.

In the case of use of the service by persons with disabilities or specific learning
disorders, CISIA will process only the personal data and information about the
declared status solely to apply measures to ensure equal conditions when taking the
tests. Therefore, CISIA will be the data controller only for the aforementioned data.

Universities, on the other hand, will be responsible for processing the personal data
and special data of the aforementioned persons.

For people who did not enter the data regarding their diploma grade when
registering on the portal, CISIA reserves the right to request this information from
the National Student Registry to process the data for statistical purposes.

CISIA, for the sole purpose of ensuring proper recognition throughout the TOLC,
requires adding the participant's personal photo when registering on the TOLC
portal. CISIA retains the data only for the period of time strictly necessary to
achieve the legitimate purposes of the processing, as set out in the privacy policy,
in any case not exceeding 2 years. The data subjects may always exercise their rights
under current legislation, including the right to request erasure at any time after
the test.

When taking a TOLC@CASA, it is necessary to upload a suitable identification

document that will be used to allow the classroom commissioners to properly govern
the test. CISIA keeps the data only for the period strictly necessary for the
fulfilment of the legitimate data processing purpose, as specified in the privacy
policy, and in any case for a period strictly necessary to carry out the verifications
mentioned above and not exceeding 2 years.

Only with regard to participants with disabilities and/or specific learning disorders,
CISIA deems it necessary to apply a longer retention period, which usually coincides
with the expiry of the term by law, given the technical needs already emerged at
the Helpdesk stage, which call for a longer retention of the data in question.

For TOLC@CASA tests, there is also a recording of the entire ZOOM meeting
session in which the virtual classroom was configured. This recording may be viewed
only by the Classroom Commissioners and the Location Contact Person assigned by
the Data Protection Officer.

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Virtual Classroom Commissions could create secondary sessions ("breakout rooms")
within ZOOM meetings and place some participants in them to communicate with
them without bothering the rest of the classroom participants. In the case of use of
ZOOM's secondary sessions by virtual classroom committees, said internal sessions
within the secondary sessions may be recorded by the commissioners who, as data
controllers and data protection officers, comply with the privacy policies agreed
with CISIA.

Also for the TOLC@CASA delivery method, it is the responsibility of individual

participants to put in place every precaution to ensure that the mobile device's
video camera does not frame objects and things in the physical environment in
which the test will take place that could lead to information about the
participant's or his or her cohabitants' sensitive data.

Video recordings of the virtual classrooms, as well as any recordings made by the
Commissioners in the use of the secondary sessions, will be deleted within the 90-
day period following the taking of the TOLC@CASA except in cases where the
recordings are required and used for verifications of the proper conduct of the
TOLC@CASAs: in these cases, the recordings may be stored for up to 3 years.

Any streaming video images from the laptop used for the candidate's validation
and/or to carry out any further checks during the test are not recorded. No data
storage will therefore take place in this regard. The video stream of the laptop's
camera is activated by the virtual classroom commissioner and is interrupted as
soon as the validation or control phase is finished. CISIA does not perform any
automated face-checking and/or proctoring and/or behavioural or environmental
assessments.

8. ACCESS TO DEEDS AND CONFIDENTIALITY

As for TOLC, TEST ITA L2 and TEST OFA services:

(a) The venue does not have access to the CISIA information system containing the
questions and their solutions. This information is the property of CISIA, kept and
protected by it, is confidential and covered by copyright, so that the institutes of
simple and generalised civic access do not apply;

(b) in cases of defence access only, the extraction of parts of the test may be
permitted, subject to a strict and reasoned examination of the necessary and pre-
existing instrumental link between the documentation requested and the final
situation that the applicant intends to treat or protect. In such cases, the Location
Contact Person will forward the application to CISIA;

(c) CISIA, within fifteen days from the receipt of the application, shall transmit to
the Location Contact Person, in electronic format, the parts of the test in order to
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allow its viewing and, if requested, its extraction limited to the questions
administered and the associated answers found to be incorrect or omitted, while
access to the questions and associated answers found to be correct shall be
excluded;

(d) The Location Contact Person, or his/her delegate, having summoned the
participant to the university premises, may have the applicant view, also in the
presence of an attorney or expert, the contents of the test.

(e) requests for access are in any event not permitted if they do not state reasons,
are generic and do not relate to any substantive or procedural benefits that are
concretely advantageous for the judicial protection of the applicant's legal position,
are of a merely exploratory nature or have no instrumental link;

(f) the dissemination of the questions contained in the TOLCs, ITA L2 TESTS and
OFA TESTS remains in any case prohibited.

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