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ServiceNow CMDB Overview and Concepts

The document outlines the Configuration Management Database (CMDB) in ServiceNow, which serves as a central repository for managing IT assets and their configurations. It details the concept of Configuration Items (CIs), their relationships, and the roles required to utilize the CMDB effectively. Additionally, it discusses methods for populating the CMDB, including manual entry and the automated ServiceNow Discovery tool that tracks and maps IT assets.

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sanjida15916
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422 views4 pages

ServiceNow CMDB Overview and Concepts

The document outlines the Configuration Management Database (CMDB) in ServiceNow, which serves as a central repository for managing IT assets and their configurations. It details the concept of Configuration Items (CIs), their relationships, and the roles required to utilize the CMDB effectively. Additionally, it discusses methods for populating the CMDB, including manual entry and the automated ServiceNow Discovery tool that tracks and maps IT assets.

Uploaded by

sanjida15916
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

CMDB

In ServiceNow

CMDB (Configuration Management Database)

 A CMDB is a central repository for storing information about an organization's IT


assets and their configurations. It helps provide visibility into IT components,
manage changes effectively, and resolve incidents by understanding the
relationships between assets.

CI (Configuration Item)

 A CI is any component within the IT environment that needs management, such


as hardware, software, or documentation.

CI Relationships in ServiceNow

 CI relationships define how CIs interact or depend on one another, aiding in


impact analysis and troubleshooting.

Roles needed to use CMDB

 Asset
 Itil
 Itil_admin
 Cmdb_read

Key tables of CMDB

 Cmdb (Base table- it is not extended from any table)


 Cmdb_ci
 Cmdb_rel_ci
CI relationships

Figure 1: Process of creating ci relationship

Note

 Module name
 Under servers > windows > creating new windows server
 Click on “+” to add new relationship.
 Choose relationship “depends on”/ “used by”/ etc
 Click “+” to add a relation ship
 Dependency icon to show dependency view
Figure 3: ITSM in CMDB

 Create incident with configured item (ex: server) saying server is not working
 Create problem from that incident

Figure 3: What happens to dependency view when incident or problem is created.


 CI class manager
 CMDB query builder
 CMDB dashboard

Populate CMDB in servicenow

 Manual
 ServiceNow Discovery
 Import sets

ServiceNow Discovery

ServiceNow Discovery is a tool that automatically scans an organization's IT


environment to find and track hardware, software, and network devices. It creates a
real-time inventory of assets and maps their dependencies, helping keep the
Configuration Management Database (CMDB) up to date. This makes it easier to
manage IT resources, troubleshoot issues, and ensure everything is secure and
compliant.

Figure 4: Covers clear concept of how ServiceNow discovery and Mid server working

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