Communication Processes, 3.
Friendliness
● Conversing with a positive attitude,
Principles, and Ethics keep an open mind and ask
(Lecture 1) Aug 24, 2023 questions to help you understand
where they’re coming from.
Communication is the act of giving, ● Use modulated tone of voice
receiving, and sharing information;
● Talking 4. Confidence
● Writing ● Making eye contact, sitting up
● Listening straight, preparing ahead of time
● Reading so your thoughts are clear and
you’re able to answer any
Good Communicators listen carefully, question.
speak or write clearly, and respect
different opinions. 5. Sharing Feedback
6. Volume and Tone
What are the basic means of 7. Empathy
communication? 8. Respect
9. Non Verbal Cues
Communication can be categorized 10. Responsiveness
into three basic types:
Purposive Communication
(1) Verbal Communication - you listen to
a person to understand their meaning; ● An intentional communication that
happens within the bounds of
(2) Written Communication - you read
specific contexts
their meaning; and
● Communication applied in a
(3) Nonverbal Communication - you
specific settings, environments,
observe and infer meaning.
scene social relations, and culture
● A type of communication that takes
Top 10 Communication Skills:
place with a purpose in mind
● Serves five purposes:
1. Active Listening
(1) Informing
● Appreciative/mindful listening
(2) Expressing Feelings
● paying close attention by engaging
(3) Imagining
with them, asking questions and
(4) Influencing
rephrasing
(5) Meeting Social Expectation
● Focus on the speakers and avoid
distractions, e.g phones.
Contexts
2. Using the right communication
● Include settings or environment,
method
social relations, scene which
● Consider your audience, what info
include place time and occasion
you want to share and the best
and culture
way to share it.
● Vital considerations in our
communication acts
● They affect the process of sending
and receiving messages .
COMMON TYPES OF PURPOSIVE
COMMUNICATIONS:
1. Talking intelligently on a subject of
import
2. Reporting on group work and/or
assignments
3. Writing and delivering a formal
speech
4. Writing minutes of meetings, and
similar documents Sender - source of idea; encodes the
5. Preparing research or technical message
paper Receiver - decodes the message and
6. Making an audio-visual or provide feedback
web-based presentation Message: The information the sender is
relaying to the receiver
PRINCIPLES Communication Channel: The method
used to transmit the message
The seven C’s of communication is a list Feedback: When applicable, a response
of principles for written and spoken sent back to the sender
communication to ensure that they are
effective. Decoding: Interpreting the message,
done by the receiver
(1) Clear
(2) Correct BARRIERS TO COMMUNICATION
(3) Complete
(4) Concrete Noise is one of the most common
(5) Concise barriers in communication
(6) Considered
(7) Courteous ● Physical barriers
● Perceptual barriers
COMMUNICATION AS A PROCESS ● Emotional barriers
● Cultural barriers
Communication is a process ● Language barriers
whereby people create, and transmit ● Gender barriers
meaning through the exchange of verbal ● Interpersonal barriers
and nonverbal message in a particular
context (Oetzel, 2009) ETHICS IN COMMUNICATION
The communication process is Ethics communication principles
made up of four key component; include observing transparency and
honesty, understanding the audience,
Those components include encoding, observing privacy and confidentiality, and
medium of transmission, decoding, and selecting the right time and place for
feedback. The communication process relaying information
begins with a sender and ends with the
receiver.
What is a Reaction Paper? Globalization is the movement and
integration of goods and people among
A written assignment that provides a different countries.
personal opinion regarding a given piece
of work. The paper should include a Communication in globalization
summary of the work, but the main focus
is your thoughts, feelings, and ● Communicating globally means
rationalizations about what’s discussed in sending and receiving information
the original text. all around the Earth
● The importance of communication
A reaction paper is a land of academic in globalization is paramount
writing in which you need to evaluate because individuals from different
something, express your perspective on countries, ethnicities, languages,
the topic, add arguments, and draw cultural attitudes and other
conclusions. Paper allows you to develop variation must understand one
writing skills. another and express themselves to
another effectively in order to work
How to write a Reaction Paper together
(1) Read and analyze the work Diversity
thoroughly
(2) Craft your thesis statement ● The recognition and valuing of
(3) Create the paper’s outline differences, encompassing such
(4) Compose the first draft factors as age, gender, race,
(5) Polish and repeat ethnicity, ability, religion, education,
marital status, sexual orientation
Part 1: Introduction and Summary and income
Part 2: Thoughts, Feelings, and Opinion ● Cultural diversity can be
Part 3: Conclusion straightened through globalization
by providing the means and
GLOBALIZATION wherewithal to support cultural
groups attempting to make a
A word used to describe the growing, difference in society while still
interdependence of the world’s maintaining their believe their
economies, cultures, and populations, belief, distinctive set, practices and
brought about by cross-border trade in values
goods, and services, technology, and
flows of investment, people and Why is Cultural Diversity important in
information. Globalization?
A term used to describe how trade and Cultural diversity helps develop
technology have made the world into a and enrich our lives in ways we may not
more connected and interdependent always recognized through exposure to
place. different cultures, traditions and belief, we
begin the appreciate different
Globalization also captures in its scope perspectives, way of living and
the economic and social changes that experiences that we would have not been
have come about as a result exposed to prior.
Diversity can lead to better
outcomes in various aspects of life,
fostering creativity, innovation, empathy
and social cohesion.
It also helps create a more just and
inclusive society, where everyone has an
opportunity to succeed.
Multiculturalists - Person respectful of
engage with people from distinctly
different cultures
Ethnocentrism - The tendency to see
your own culture as superior to all others.
Cultural Relativism - The acceptance of
other cultural groups as equal in value to
one's own.
Intercultural Communication - The
process of interpreting and sharing
meanings with individuals from different
cultures.
Positive Effects of Globalization
● Access to new cultures
● The spread of technology and
innovation
● Lower cost of products
● Higher standards of living across
the globe
● Access to markets
● Access to new talent
Negative Effects of Globalization
● Unequal economic growth
● Lack of local businesses
● Increase potential global recession
● Exploit cheaper labor markets
● Causes job displacement
