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001 - Flash Starting Guide (READ ME FIRST)

The document provides a comprehensive guide for the installation and setup of the PC-3000 Flash reader, including its technical features, supported devices, and recommended PC configurations. It details the installation process for both the hardware and software components, as well as troubleshooting tips for common issues. Additionally, it outlines the data recovery capabilities of the system and the necessary steps for activating the software.

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moji
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
30 views33 pages

001 - Flash Starting Guide (READ ME FIRST)

The document provides a comprehensive guide for the installation and setup of the PC-3000 Flash reader, including its technical features, supported devices, and recommended PC configurations. It details the installation process for both the hardware and software components, as well as troubleshooting tips for common issues. Additionally, it outlines the data recovery capabilities of the system and the necessary steps for activating the software.

Uploaded by

moji
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PC-3000 Flash

Соntents

1. PC-3000 Flash reader installation����������������������������������������������������� 2


1.1. The main technical features of the PC-3000 Flash������������������������������������������ 2

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1.1.1. The purpose of usage ��������������������������������������������������������������������������� 2

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1.1.2. Technical features ��������������������������������������������������������������������������������� 2
1.1.3. Recommended PC configuration ���������������������������������������������������������� 3
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1.1.4. The PC-3000 Flash Delivery kits ����������������������������������������������������������� 3
1.1.5. The warranty ����������������������������������������������������������������������������������������� 3

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1.3. Connecting the reader to PC��������������������������������������������������������������������������� 4
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1.4. Installing the PC-3000 Flash driver����������������������������������������������������������������� 4
2. Installing the PC-3000 Flash software������������������������������������������������ 5
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2.1. PC-3000 Flash setup........������������������������������������������������������������������������������ 6


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3. Work with PC-3000 Flash suite������������������������������������������������������� 11


3.1. Program launch�������������������������������������������������������������������������������������������� 11
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4. Data recovery from USB drives and memory cards�������������������������������� 12


4.1. Packaging types of NAND Flash memory chips�������������������������������������������� 13
4.2. Preparing memory chips for data reading���������������������������������������������������� 15
4.2.1. Desoldering and preparing TSOP-48��������������������������������������������������� 15
4.2.2. Desoldering an LGA-52/BGA-152 chip������������������������������������������������� 17
4.3. Determining the proper order of memory chips for reading������������������������� 20
4.4. Controller identification�������������������������������������������������������������������������������� 21
5. Creation of a data recovery task in PC-3000 Flash��������������������������������� 22
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6. Improving the quality of read data and ECC correction���������������������������� 24


7. Using the PC-3000 Flash Solution Center for automated data recovery�������� 28

www.acelab.eu.com 1
PC-3000 Flash ® © ACELab

1. PC-3000 Flash reader installation


1.1. The main technical features of the PC-3000 Flash
1.1.1. The purpose of usage
The hardware-software system intended for recovering data from NAND based
devices in such cases where there is no access through the authorized drive interface.

Supported devices:

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UFD (USB Flash Drive), SD (Secure Digital Card),
Supported CF (Compact Flash), micro SD (micro Secure Digital

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devices: Card), MS (Memory Stick), xD, Monolithic Flash
Devices, MMC (Multi Media Card), Voice Recorders, etc.
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Supported

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NAND based types of
TSOP-48, LGA/TLGA-52 [14x18], BGA-152/132 (is
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included into the PC-3000 Flash Kit), Multiboard,
devices memory chip
LGA/TLGA-52 [12x17], TSSOP-56.
covers:
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Alcor Micro (AU), Chipsbank (CBM), iCreate,


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Incomm, Innostor (IS), ITE, Lexar, MXtronics (MW),


Supported
Netac, OTi, Phison (PS), Prolific (PL), SanDisk,
controllers:
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Silicon Motion (SM), SkyMedi (SK), SSS, Toshiba


(TC), USbest, Noname, Other

1.1.2. Technical features


Form factor: External device (105х55х30 mm)
Interface type: USB 2.0
Diagnostic ports : 1 extension port to connect the adapters
Power adapter : Integrated Power Control Adapter
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Storage and transport conditions:


Temperature range: from -25°C to +50 °С
If the PC-3000 Flash controller was stored at a negative temperature, please keep
it at room temperature for at least 2 hours before switching on in order to avoid the
condensation effects.

2 www.acelab.eu.com
© ACELab PC-3000 Flash ®

1.1.3. Recommended PC configuration:


CPU: Intel Core i5 (4 cores, 4 threads) or AMD Ryzen 5
RAM: 8 GB
Storage configuration: RAID0 (strip) x2 HDD (7200 rpm) with total capacity of 1 TB
Interface type to connect to a PC: USB 2.0
Operating system: Windows 7 (SP), 8, 10, x86, x64
Display: Widescreen Full HD 1920x1080

1.1.4. The PC-3000 Flash Delivery kits:


The PC-3000 Flash The PC-3000 Flash

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What’s included
Basic Package All-in-One Package

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PC-3000 Flash Reader 1 pc. 1 pc.
USB 2.0 Cable 1 pc. 1 pc.
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PC-3000 software 1 pc. 1 pc.
User manual
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TSOP-48 Adapter 1 pc. 1 pc.
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LGA/TLGA-52/60 (14x18) adapter 1 pc. 1 pc.


BGA-152 adapter 1 pc. 1 pc.
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Multiboard Adapter 1 pc. 1 pc.


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Monolith Module 2 pcs. 2 pcs.


LGA-52/TSOP-48 Module 1 pc. 1 pc.
BGA-152/VBGA-100 Module 1 pc. 1 pc.
Spider Board adapter — 1 pc.
TSOP-48 W (wide) adapter — 1 pc.
LGA/TLGA-52/60 (12x17) adapter — 1 pc.
BGA-152/132 adapter — 1 pc.
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TSSOP-56 adapter — 1 pc.


VBGA-100 adapter — 1 pc.
Card Adapter — 1 pc.

1.1.5. The warranty


The manufacturer’s warranty period is 2 years from the date of delivery.

www.acelab.eu.com 3
PC-3000 Flash ® © ACELab

1.2. Connecting the reader to PC


Connect PC-3000 Flash to a free USB 2.0 port of the host computer (or laptop)
using the cable from the delivery package.
It is recommended to use motherboard USB ports. Do not connect PC-3000 Flash
to front panel USB ports.

Inсorrect

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When the PC-3000 Flash reader is connected for the first time, it appears in
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the Device Manager among other devices as PC-3000 Flash.


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If the software portion of the PC-3000 Flash suite has already been installed in the
operating system, the device will appear among USB controllers as «PC-3000 Flash (x86)».
If the reader does not appear in the Device Manager, it means that the USB port,
cable or the PC-3000 reader adapter is malfunctioning.
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ATTENTION! Just one PC-3000 Flash reader can be connected to a single computer.

1.3. Installing the PC-3000 Flash driver


The suite setup utility installs the driver for the PC-3000 Flash reader automatically.

4 www.acelab.eu.com
© ACELab PC-3000 Flash ®

2. Installing the PC-3000 Flash software


The suite software can be installed in the following operating systems: Windows XP,
Windows Vista, Windows 7, Windows 8, Windows 10 (32-bit or 64-bit versions).
Windows 7 or 8x64 version is recommended. The components for installation can be
selected in the Autorun shell of the setup USB flash drive. If Autorun launch is blocked
or disabled, run «Setup.exe» manually in the root folder of the flash drive. Installed
software takes up 100 megabytes of disk space.
ATTENTION! Before installation of the suite software make sure that the
PC-3000 Flash reader is connected to the selected USB 2.0 port.

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If during the setup procedure the following message appears:

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make sure that the PC-3000 USB adapter is properly connected and check its
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status in the Device Manager.


The driver for the PC-3000 Flash reader will be installed during the software setup
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procedure. The appropriate system warning will be displayed:


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To proceed with the setup, select the option to «Install».


Once the driver is properly installed, it appears in the Device Manager among USB
controllers:

www.acelab.eu.com 5
PC-3000 Flash ® © ACELab

If automatic driver setup encounters problems, you may try installing the driver
manually in the Device Manager. Files necessary for the procedure will already be
available in the «\Program Files\Common Files\ACE Lab\PC3kFlash» folder.
If the driver is already installed, PC-3000 Flash setup will not reinstall it.

2.1. PC-3000 Flash setup


Installation of PC-3000 Flash software is performed by a special setup program provided
on the product installation USB flash drive. To launch the procedure, select the first item
in the Autorun shell of the installation USB flash drive or run ACE\PC3000FlashSetup.
exe. Registered users can also download the latest software version from the ACE update

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server at https://update.acelab.eu.com/UpdateSrv/ («My files» / PC-3000 Flash folder).

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The setup process is easy and intuitively understandable. It is basically similar to
the installation procedure of any other software product. The user has to answer some
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questions and define a few parameters. Then the setup wizard automatically installs
or updates the driver for the PC-3000 Flash reader, copies files (components) to the

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user-defined folders, tunes the system registry and PC-3000 Flash configuration file.
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Let us examine the setup procedure step by step. To begin installation, you
should read the license and enable the «I accept the terms and conditions of this
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Agreement» checkbox.
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License agreement

6 www.acelab.eu.com
© ACELab PC-3000 Flash ®

The setup program allows you to specify the location for the PC-3000 Flash files.

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Installation folder choosing
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Information entered in the dialog will be used during the activation process. It is
essential for successful completion of the step.
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User data

www.acelab.eu.com 7
PC-3000 Flash ® © ACELab

Then you have to choose the activation method.

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Activation request parameters
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If your computer has access to the Internet, you are advised to ‘Get activation
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automatically’. Then the suite will be activated automatically.


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If no Internet connection is available or reasonable on this particular


workstation, select the option to ‘Get activation in manual mode’ instead. In
that case the setup program will generate your request file (ARF). Then use
a computer with Internet access to send the file to ACE activation center —
http://activation1.acelab.eu.com. In response your activation file
(PC3000FlashActivation.act) will arrive. Transfer the file to the computer
where PC-3000 Flash is installed and specify the activation file name at the
first launch of the suite.
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ATTENTION! If you have selected manual activation, keep in mind that the request
file will only be generated upon completion of the installation procedure.

To send the ARF request file and receive your activation, please use the service at
activation1.acelab.eu.com or activation2.acelab.eu.com (backup).

8 www.acelab.eu.com
© ACELab PC-3000 Flash ®

Then PC-3000 Flash installer will prompt for the 22-character installation key. It can
be found in the License Agreement within the product package (printed copy). Registered
users can find their key in the InstallKeys.txt file on the individual update server at https://
update.acelab.eu.com/UpdateSrv/personal/index.php? («My files» folder).

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If the key has been entered correctly, the installer will initiate automatic activation
or generate an activation request.
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www.acelab.eu.com 9
PC-3000 Flash ® © ACELab

If an automatic activation attempt results in an error, check your Internet connection


or use manual activation.

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After activation or generation of an activation request file the installer completes


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the setup procedure.


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ATTENTION! The activation request contains no hardware configuration or


personal data.
ATTENTION! Activation is unambiguously associated with the installation, during
which a request has been generated. If PC-3000 Flash software has been reinstalled,
the activation procedure should be repeated.

If you are using manual activation, the activation file should be properly installed.
To do that, start PC-3000 Flash. The following notification will be displayed:
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10 www.acelab.eu.com
© ACELab PC-3000 Flash ®

To activate your installation, specify the received activation file. Once the installation
is finished, the request and activation files are no longer necessary and can be deleted.
They are not reusable.
If the activation file being installed does not match the product installation, an
attempt to use it will result in the message shown in next figure:

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The situation can occur if PC-3000 Flash software had been reinstalled before
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you received your activation or if you accidentally select for the application one of the
activation files received earlier, or if you had sent to the activation center a request

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created earlier. You should wait until the activation file created in response to the last
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installation arrives.
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3. Work with PC-3000 Flash suite


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3.1. Program launch


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To start working, launch PCKernelFlash.exe, using its PC-3000 Flash 00XXXX


desktop icon. The suite requires administrative access to the system. In Windows Vista,
Windows 7, and Windows 8, Windows 10 a dialog will appear asking to confirm
program start with administrator privileges.
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Administrative access request form

www.acelab.eu.com 11
PC-3000 Flash ® © ACELab

To exclude the appearance of this message set the user account control parameter
to position «Never notify»:

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4. Data recovery from USB drives and memory cards


All drives based on NAND Flash use similar internal architecture irrespectively of
their interface (USB, CF, SD, micro SD) or form factor. Typically, a drive contains
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a printed circuit board (PCB) with memory chip(s) and controller. Before actual
recording of any data to memory chip, drive controller performs series of conversions
«shuffling» the data. After image reading from a NAND chip we receive completely
fragmented user files. Thus, the main task during data recovery from a chip is in
the performance of all controller conversions in the reverse order. In the end, the
sequence will generate consistent data in their original form initially sent for recording
to the Flash drive.

12 www.acelab.eu.com
© ACELab PC-3000 Flash ®

4.1 Packaging types of NAND Flash memory chips

NAND Flash chips are manufactured in packaging of multiple different types.


The most popular include TSOP-48 and LGA/TLGA-52. Particularly remarkable are
monochips, i.e. drives based on the SoC (system-on-a-chip) technology.
TSOP-48 is the most popular type of memory chips. As a rule, it is used in regular
USB drives, SD and CF memory cards.

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TSOP-48 chip
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LGA/TLGA-52 is the second most widely used chip type. Contacts are located in
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the chip bottom, where 52 contact pads are arranged in a specific order. These chips
are more frequent in SSD and somewhat less common in USB drives.
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Operations with this chip type require the LGA/TLGA-52/60 expansion adapter
(14x18 mm) included in the product kit.
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PC-3000 Flash reader v.4.0 with adapters for LGA-52 chips

www.acelab.eu.com 13
PC-3000 Flash ® © ACELab

A monolith is essentially a drive manufactured in a single integrated ceramic


package. It means that the controller, memory chip, and the PCB are all inside the
device. In that case, to read the contents of NAND Flash you need to solder the
monolith onto the PC-3000 Flash CIRCUIT BOARD adapter from the product kit and
then read the data using the Flash reader.

Varieties of monochips

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PC-3000 Flash Multiboard adapter


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Pinout of the PIN-MAP adapter

The library of popular monochips and their pinout schemes are available at:
http://www.pc3000flash.com/solbase/monochips.php

14 www.acelab.eu.com
© ACELab PC-3000 Flash ®

4.2. Preparing memory chips for data reading


The success of data recovery from NAND Flash chips directly depends on the
validity of data image retrieved from memory chip. Correct approach to the desoldering
and subsequent reading of memory chip(s) is essential in order to minimize reading
errors.

4.2.1. Desoldering and preparing TSOP-48


Required equipment:
hot air gun;

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tweezers;
scalpel.

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Take the Flash drive PCB with the memory chips and controller out from the drive case.
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Solder out the Flash memory chip using a hot air gun (1) at 320-360 degrees to
heat the chip contact pins (2). Be careful during the procedure to avoid excessive

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heating of the chip and damaging it.
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(1)

(2)

Once the memory chip is soldered out, thoroughly clean its pins with the scalpel
(1) to ensure better contact in the reader device.
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(1)

www.acelab.eu.com 15
PC-3000 Flash ® © ACELab

Desoldered Flash memory chip should be installed in the socket (1) (a special adapter
for reading of TSOP-48 chips plugged in the high frequency connector of the PC-3000
Flash reader device (v.3.0/v.4.0)). The chip should be inserted so as to match the key
mark on its package (2) with the corresponding mark on the adapter (3).

(3)

(1)
(2)

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The suite features protection of the installed memory chips from the consequences of
incorrect orientation or possible bridging; however, improper installation is likely to
cause chip damage.
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16 www.acelab.eu.com
© ACELab PC-3000 Flash ®

4.2.2 Desoldering an TLGA-52/BGA-152 chip


Required equipment:
hot air gun;
heating station;
tweezers;
stand for the hot air gun;
soldering table with drive clamping capability;
fine sandpaper;
alcohol for cleaning of chip contacts

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Take the Flash drive PCB with the memory chips and controller out from the drive case.

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Secure the drive on the special soldering table so that the chip to be desoldered
is facing upwards.
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Securing a LGA/TLGA-52 Flash drive on a soldering table


(the hot air gun is above the device, the heater is below)

www.acelab.eu.com 17
PC-3000 Flash ® © ACELab

Heat the chip and the entire PCB for 1 minute with the hot air gun running at 200
degrees and the heater at 120 degrees. After the first minute, increase the hot air gun
temperature to 360 degrees and the heater — to 200 degrees. Solder alloy should
melt after 30-50 seconds after the heating start.

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Chip heating from both sides with a hot air gun and heater
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Then carefully move the chip with the tweezers; if it easily comes off the PCB, it can
be removed. However, if the chip is still tightly bound to the board or does not move
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easily, using force is not recommended because you can damage the contact pads or
even tear them off considerably complicating further reading attempts. In that case
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the best method suggests further heating of the chip for additional 30-60 seconds.
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After heating the memory chip easily comes off the USB Flash PCB

18 www.acelab.eu.com
© ACELab PC-3000 Flash ®

Once the chip is desoldered, you are advised to smooth out the BGA contacts
using fine sandpaper. Run the chip across a piece of sandpaper a few times without
pressing on it. The process also requires extreme caution because it involves the risk
of damaging the contact pads!

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Flattening the BGA contacts before chip installation in the reader

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Prior to chip installation in the reader adapter, you are advised to clean its BGA
contacts using a cotton swab soaked in alcohol solution.
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Install the soldered out Flash memory chip into the special adapter cradle matching
the key mark on the back of its case (see the figure). The first chip contact must match
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the key mark on the reader device.


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Matching the chip key and the key of the reader contact block

www.acelab.eu.com 19
PC-3000 Flash ® © ACELab

4.3 Determining the proper order of memory chips


for reading
In cases, when a Flash drive consists of multiple physical memory chips, you have
to identify correctly their order, which will allow you to use an automatic data recovery
methods and the PC-3000 Flash Solution Center more efficiently.

Many manufacturers mark the contact pads in a specific manner while mounting
them onto the PCB. The marks allow to determine the proper order, which will
correspond to the sequence of the chips used while recording and reading data.

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As a rule, memory chips are marked with Ux, where x stands for the chip
number in the sequence.

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E.g., the figure demonstrates a Flash drive containing two memory chips. The PCB
bears the following marks next to the chips:

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USB drive containing two physical TSOP-48 memory chips


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On one side of the PCB: U2 — chip 0.

20 www.acelab.eu.com
© ACELab PC-3000 Flash ®

On the other side of the PCB: U3 — chip 1.

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Therefore, the proper sequence in this case will begin with U2, and then

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proceed with U3.
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4.4 Controller identification
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Before you start reading from the chips, you need to identify correctly the controller
used in the Flash drive. To do that, take a look at the large chip next to NAND Flash
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memory.
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Controller marking may consist of several lines. However, the most essential
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information will always be in the first line, in this case it reads: SM3257EN.

ATTENTION! Sometimes the controller chip may have no marked case at all.
Instead, manufacturers just cover the chip with special plastic compound. In that case
we recommend contacting ACE technical support for assistance in identification of the
controller type and family.

www.acelab.eu.com 21
PC-3000 Flash ® © ACELab

5. Creation of a data recovery task in PC-3000 Flash


When the suite starts for the first time, it opens the main program window,
providing an opportunity to create a new data recovery task.

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PC-3000 Flash Kernel main window(red highlights the task creation button)

The next dialog prompts to select the location where the folder for the task
will be created.
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22 www.acelab.eu.com
© ACELab PC-3000 Flash ®

It is strongly recommended to enter the controller model and the number of


physical memory chips correctly!

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Task options dialog

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Current task window after specification of all parameters

www.acelab.eu.com 23
PC-3000 Flash ® © ACELab

6. Improving the quality of read data and ECC correction


PC-3000 Flash suite features two different methods available for reading of chip
contents. The first (classic) method copies the entire chip contents to a special dump
file with the .bin extension.

The second method is known as «direct reading», it allows direct access to the
contents of a memory chip with its intermediate storage in RAM without the need
to save the data to a hard drive first. The method is not intended for data recovery
purposes, experienced users employ it for quick analysis of chip contents only.
Novice users are strongly recommended to choose the first method and read

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memory chips to a dump.

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Right-click the first memory chip and select «Read chip»

24 www.acelab.eu.com
© ACELab PC-3000 Flash ®

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Press «Select» for reading to file dump

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ATTENTION! Operation of Flash drive eventually wears out some cells in

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memory chips resulting in bit errors. Their number increases with time and may
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cause a Flash drive to malfunction or stop functioning altogether.
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To read data from a memory chip correctly with minimum bit errors defualt reading
settings are necessary:
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Press «Apply» for starting reading chip

www.acelab.eu.com 25
PC-3000 Flash ® © ACELab

Clicking the ‘Apply’ button initiates the reading process for NAND Flash (reading
rate is 5-10 MB/s). If a drive contains several memory chips, all of them must be read
in proper sequence one by one (see section 3.3).

Even reading a chip with the option to «Correct ECC» enabled does not correct every
single error; therefore error correction must be started again after reading completion:

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ECC autodetection
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Once the program finds ECC, click «Yes» to perform the correction

26 www.acelab.eu.com
© ACELab PC-3000 Flash ®

Corresponding messages will be logged by the program:

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s Successful ECC-based correction
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After successful ECC-based correction, most of the errors will be fixed and the
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chip dump will be more correct. In some cases the program may fail to detect the
ECC until a certain preliminary conversion is reversed. If you encounter problems
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detecting the ECC, please contact ACE Technical Support.


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Reversing the conversions performed by the drive controller is the next step in
the recovery of user data. The objective can be accomplished using several methods.
This guide describes the simplest automatic method using the PC-3000 Flash Solution
Center (pc-3000flash.com/solbase/).

Manual reversal of conversions is described in technical documentation for


PC-3000 Flash available from the Technical Support server, it is recommended to the
users for detailed examination of the complex functionality.
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www.acelab.eu.com 27
PC-3000 Flash ® © ACELab

7. Using the PC-3000 Flash Solution Center for


automated data recovery
PC-3000 Flash suite features the functionality that allows data recovery
using a special «template» of conversions performed earlier by another user in
precisely the same drive (with the same controller, memory chips, size, etc.). ACE
Lab created a huge database of ready solutions, which can easily be applied in
exactly matching cases.

Before you start searching for a solution, you need to find out the minimum

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required input parameters of your:

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controller model;
memory chip ID;
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the number of physical chips

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E.g., suppose that a Flash drive being restored is based on the
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Phison PS2251-50-F controller, contains one physical memory chip with ID:
0x98D79432, and its size is 2048 MB. To find the correct solution, you need
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to fill the main form of the PC-3000 Flash Solution Center (at pc-3000flash.
com/solbase) and click the «Search» button. Available solutions matching the
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specified parameters will be listed on the screen.


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© ACELab PC-3000 Flash ®

Then select any of the suggested solutions:

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Click the «Download» button on the solution page and save its file with the .sol
extension to the Desktop.
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Then apply the sequence of conversions to the main node of the NAND Flash chips
dump. To do that, specify in the PC-3000 Flash task window the path to the saved .sol
file after having selected the command to «Reproduce solution»:
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PC-3000 Flash ® © ACELab

Once the solution is applied, the program will build the image. If all necessary file
system elements are in correct places, then we can see a folder tree and save the data
without any additional actions.

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Result of an applied predefined solution
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If for some reason the results of data recovery are not satisfactory, if some
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folders or files cannot be accessed, you may try using other solutions from the list
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of suggestions in the PC-3000 Flash Solution Center. In case this does not provide
necessary results, please contact ACE Technical Support for assistance.
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Alternative method:
If the computer running PC-3000 Flash is connected to the Internet, you can use a
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simpler method to find and apply a solution. To do that, just right-click the main node
of the memory chip and select the command to «Search solution»:
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Then use the list to pick the appropriate solution selecting it by the controller
model. Once you choose the command to «Reproduce Solution», the solution will be
applied to the current task.

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© ACELab PC-3000 Flash ®

Additional information for PC-3000 Flash users


If you encounter problems in data recovery, please contact the Technical Support
at: ts.acelab.eu.com. After the user registration procedure you will be able to create a
ticket and describe the problem with maximum detail in the following form:

1. drive type (USB, SD, Monochip, SSD);


2. controller model;
3. the number of physical memory chips;
4. the number of logical memory segments;
5. types of files recorded to the drive (office files, images, databases, video, etc.)

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You can also send your TeamViewer contacts for remote assistance in recovery.
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We will be happy to help. If you would like ACE Lab engineers to assist you via a
TeamViewer session, be sure to insert the chip associated with your task in the reader

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device and perform ECC correction (if possible).
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TIP! The more information you provide about your drive, the easier it will be for
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technical support engineers to assist you in data recovery.


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Additional information:
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Official ACE LAB website acelab.eu.com


Personal Update Box https://update.acelab.eu.com/UpdateSrv/
Manual activation server activation1.acelab.eu.com
activation2.acelab.eu.com
ACE Lab Technical Support Portal ts.acelab.eu.com
PC-3000 Flash Solution Center www.pc-3000flash.com/solbase/
PC-3000 Flash Forum forum.acelab.eu.com
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Website of a downloadable www.teamviewer.com


software tool for remote support
and online communications
ACE Lab Blog blog.acelab.eu.com
ACE Lab YouTube Channel https://www.youtube.com/user/PC3000datarecovery/videos

www.acelab.eu.com 31
PC-3000 Flash ® © ACELab

Manufacturing: Support:

Postal address: Support time frame:


ACE Lab Europe s.r.o. For Europe, Asia, Africa and Australia

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680/10b Krizikova 08:00 - 17:00 GMT +01:00
Karlin, Prague 8 For North and South Americas

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the Czech Republic, 186 00 09:00 - 17:00 EDT
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Phone: Ticket System:

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+420 222 361 605 ts.acelab.eu.com/tickets


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►►
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E-mail: E-mail:
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info@acelab.eu.com ts@acelab.eu.com
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Update Box: Blog: Forum:


ts.acelab.eu.com/files blog.acelab.eu.com forum.acelab.eu.com
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www.acelab.eu.com

32 www.acelab.eu.com

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