a.
MS Excel
b. MS Word
c. Acrobat Reader
d. Paint
Q6. If the operator has any confusion while entering the customer's personal details, what
should be the first step to be taken by the operator?
a. Inform the supervisor
b. Ask help from colleagues
c. Interrogate the customer
d. Do what he thinks is right
Health and Safety
Q7. What should you do if your colleague suddenly faints and is not breathing?
a. You should check his pulse and blow air into his mouth
b. You should make him lie down and place a wet cloth on his forehead
c. You should tightly hold his shoulder and shake him
d. You should gently stroke his chest in downward direction
Q8. While working, your system suddenly shuts down. You notice some spark near the
wiring of the system. What should you do?
a. You should inform your colleague and take his help to correct the wiring
b. You should inform the maintenance department and request them to resolve the
issue
c. You should try to check the wiring and correct it on your own
d. You should request your colleague to share his system with you and work turn by
turn
Work Management
Q9. A person takes 10 minutes to install software in one computer. In how many computers
will he able to install the software in one hour?