The document is a service voucher from Sarawak Information Systems Sdn.Bhd. for a user named Tiong Mei Ping, requesting assistance with a lost spay account. The request was reported on January 20, 2025, and was unable to be processed due to an unclear MyKad image. The issue was logged and the service was completed on the same day, taking a total of 8 days, 17 hours, and 22 minutes to resolve.
The document is a service voucher from Sarawak Information Systems Sdn.Bhd. for a user named Tiong Mei Ping, requesting assistance with a lost spay account. The request was reported on January 20, 2025, and was unable to be processed due to an unclear MyKad image. The issue was logged and the service was completed on the same day, taking a total of 8 days, 17 hours, and 22 minutes to resolve.
The document is a service voucher from Sarawak Information Systems Sdn.Bhd. for a user named Tiong Mei Ping, requesting assistance with a lost spay account. The request was reported on January 20, 2025, and was unable to be processed due to an unclear MyKad image. The issue was logged and the service was completed on the same day, taking a total of 8 days, 17 hours, and 22 minutes to resolve.
The document is a service voucher from Sarawak Information Systems Sdn.Bhd. for a user named Tiong Mei Ping, requesting assistance with a lost spay account. The request was reported on January 20, 2025, and was unable to be processed due to an unclear MyKad image. The issue was logged and the service was completed on the same day, taking a total of 8 days, 17 hours, and 22 minutes to resolve.
No. iSV Sarawak Information Systems Sdn.Bhd. (Company No. 213181-W) 3rd Floor Wisma Bapa Malaysia, Petra Jaya, 93502 Kuching, Sarawak, Malaysia E25012148 Tel: 082-444199 Fax: 082-444211 Version 1.0 17/05/2012 Web Site: http://www.sains.com.my Part A. Agency Details User's Name: TIONG MEI PING Your Ref: SAINS/S/SNT/202001095 (SLA Contract No., Project Code or Other Ref.No.) Agency's Name: EG Application User Agency's Address: S PAY GLOBAL Our Ref: 20250120-0281 SLA In-Warranty/Project Chargeable Internal Tel No.: 0149042693 ✓ (Please tick (√) ALL appropriate boxes)
Part B. Equipment Details & Service Requested Please tick (√) the appropriate box below
Application : Other Brand/Model :Contact Centre Services S/N :-
Brief description of problem reported and/or service required :
Lost spay account
Part C: Action Taken / SAINS Personnel's Remarks Please tick (√) appropriate box below. * Please strike off whichever not applicable
Reported Date : 20 / 01 / 2025 Time : 06 : 16 (am/pm) Action Date : 20 / 01 / 2025 Time : 06 : 16 (am/pm) Completed Date : 20 / 01 / 2025 Time : 06 : 34 (am/pm) Time Taken To Resolve : 8 Days 17 Hours 22 Minutes
Action Taken : - We are unable to proceed with your request due to MyKad Image was not clear. Please check your email to submit a new report for your request. Thank you.
Part D: Support Personnel Part E: Customer Details
Service attended by : Service Rendered :
Name :
Designation : Name : Hassanal Bin Ismail Date : / / Time : : (am/pm) Designation : Contact Centre Support Personnel
Date : 2 0 / 0 1 / 2 0 2 5 Time : 0 6 : 3 4 (am/pm)
SAINS Call Centre (24 x 7) Online: http://callcentre.sains.com.my Tel: 1-300-88-SAINS or 1-300-88-7246 Email: contactcentre@sains.com.my Fax: 082-442522
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