APVR Excellent (M) Sdn Bhd

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MUHAMAD HAKIM B. MUDASIR

Product Specialist. Fulfillment. Logistic Distribution. Inventory
Areas of expertise
Retail & Ecommerce Operations Medical Implant
Logistics Warehouse WMS, Navision
Project Management Quality and Inventory Control

Professional Experience

AUSB Medical Technology (April 2022 – November 2024)

Product Specialist/Medical Sales Representative

Introduce medical implant to surgeons and arrange CME together with hospital surgeons and
hospital attendees. One of most crucial area is to build repo with surgeons and currently servicing
10 surgeons. Visiting clinic for follow up and progress. In addition, also assisting surgeon
(scrub in) OT to ease surgeon handling implant during surgery with average five cases per
month. Contributed in sales from (East Coast (Pahang and Klang Valley). Recommended to
management from specialist doctor with excellent service.

IKEA Southeast Asia (Cheras) (June 2015 – December 2021)

Goods Flow Process Leader & Team Manager

Market Hall
Develop a traffic light system to ensure the efficiency of daily routine goods flow process.
Reducing the touch point of handling goods efficiency at warehouse and shop floor.
Ensuring all of the articles at the shop floor at the highest level for over thousands of customer
per day. Providing feedbacks with forecasting articles to ensure there are no empty space at the
shop floor. In addition able to drive forklift and also learn in depth on leadership skills program
as I was promoted to Team Leader.
Managing the door to floor method with 75% of goods to reduce the handling together with
inspiring 7-10 co-workers with scheduling and timecards. During managing team I’ve managed
to increase the productivity from 73% to 100% with the reducing the OT intake from 336 hours
to 249 hours. With door to floor method we resulted in from 51% Direct Flow Kpi into 65%.
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Assisting in inventory gross (TT 456) in the store during cycle and yearly count from 1724 articles
counted with gross margin RM150000. We also did reconciliation in our external warehouse for
our updated inventory every year in result we managed to reduced capacity in external
warehouse from 98% to 74% percent by bringing the articles by season clearing.

Warehouse & E-Commerce

Managing 30 - 40 coworkers team in ensuring fulfillment operations efficiency. Analyze NEWS

articles available at picking locations for ease of easy buying customer. Picking efficiency 8
minutes per articles and has been reduced to 3 minutes per articles this resulted into
achievement of fulfillment headcount. Together with the information analyzed created locations
or rearrange according to the HEAT map. We did around 7k to 9k picking per month with the
Heat Map it allows pickers to strategically plan picking and also this resulted increase efficiency
from 150 order per day into 291 order per day. Growth of Ecommerce was one of our achieved
with 121% over budget with the successful rate of handed over on time. Operations runs with
the safety and security standards of IKEA. Alongside with the warehouse created a Blue Card
system inventory control to prevent oversold this results into 0.37%. Our KPI is 0.5% and before
the result was 1.7%. One of the challenges with our transport service provider is ensuring
picking efficiency and improved the quality picked and packed this is based control measure
with BI-weekly meeting. We met our Kpi for handed over on time with 98% success rate. By
improving warehouse management system (Navision) it resulted in daily routine and gross for
damaged/missing articles. Damaged articles has been reduced from 7 articles per week into 3
articles with warehouse management marking solution to prevent more damages. In conjunction
with that I was promoted to Team Manager for fulfillment.

Work Activities
● Participate in Bedroom Rebuild as Logistic coordinator/support sales and interior designer.

● Christmas event logistic team on shop floor coordinating Christmas articles smoothly placed
on shop floor.

● Part of the safety team in Logistic warehouse/fulfillment.

● Part of MCO risk control team for logistic.

● Part of the ISA renewal team for Logistic warehouse & Fulfillment.

● Attending meetings between managers and Third Party Company.

● Part of the EDS scrapping team within large scale article internal & external warehouse.

● Part of warehouse linked zone system team.

Achievements:

● Bonus of one month incentive for achieving store’s Kpi.

● Ecommerce sales achieved 121% more than budget for the whole store.
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● Inventory with 1724 articles counted & reconcile in store.

● Outbound productivity increase from 73% to 100% for Malaysia’s store.
● Co – Worker of the month (May Recognize by management for leading large
group of supports.
● Warehouse KPI’s achieved for 7 months for all stores.
● Store refund order achieved to below RM5000
● Bedroom Rebuild Project (Major changes to store)

Coloroid Studio / Photo Point (January 2014 – January 2015)

Customer Service Officer

Manage plenty of foreign customers with printing services starting from passport pictures to
studio picture. Gain printing knowledge with services and hardware’s applied to customer’s
expectation. With editing skills provide customers options to design their desires book and
photos. Ensuring daily routine workstation and update information required for embassy.
Awarded as one of top employees of all time.

Ceruk Kampong Food Industries (December 2012-May 2013)

Advertising & Designer Team

Designs the whole package starting from videographer to photography, cards on any events
according to client needs. Warmly guide the client on how to make their memories unforgettable.
Managing company website and update information based on management directions. I was
able to lift company profit with the ideas of the new services provided.

Pizza Hut (Nestle Company) (October 2007- December 2007)

Sales Representative

Handling hundreds of inbound customer’s calls per shift at a national chain restaurant.
Memorized over the menu to help ease of buying check out for customers. Warmly greeted new
and returned customer’s calls for customer loyalty. I was awarded as top ten in house calls with
best services.

EDUCATION:
SPM 2009
Dip. Multimedia, Advertising, & Broadcasting 2010 - Limkokwing University, Malaysia
Faculty of Communication, Multimedia, and Broadcasting (FCMB).

Achievements:
● Participated in Global Classroom Bali, Indonesia (2010)
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● Participated in Malaysian Tourism “Jalan – Jalan KL” videos.

● Participated in PDRM Cyber Crime awareness program.

● Participated in Food Rebranding Innovation Program.

● Orang Asli Project, Grik, Perak.

● Participated in bowling competition organized by Sellbytell Company and won 1st Place.
(2013)

● Participated in Sellbytell company charity for deaf people in Service Centre for The

Deaf, CSCD (2013)

Skills:
Proficient in Excel, Word, Power Point, WMS, Microsoft Navision, HTML.

Favourite Quotes:
“You’re never wrong to do the right thing.”

Additional information
Notice period: 2 weeks
Current salary: RM3.5k
Expected salary: RM4k