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Network Infrastructure Documentation Template

This document provides a comprehensive template for documenting a bank's network infrastructure, emphasizing its design, components, and ITIL alignment. It covers various aspects including network architecture, service management processes, security measures, and disaster recovery plans. The goal is to enhance operational efficiency, ensure compliance, and support effective service delivery within the banking sector.

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redsa
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33 views7 pages

Network Infrastructure Documentation Template

This document provides a comprehensive template for documenting a bank's network infrastructure, emphasizing its design, components, and ITIL alignment. It covers various aspects including network architecture, service management processes, security measures, and disaster recovery plans. The goal is to enhance operational efficiency, ensure compliance, and support effective service delivery within the banking sector.

Uploaded by

redsa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Network Infrastructure Documentation Template

#### 1. **Introduction**

- Purpose of the document.

- Importance of network infrastructure in banking operations.

#### 2. **Network Overview**

- Description of the bank’s network architecture.

- Diagram illustrating the network topology (e.g., LAN, WAN, DMZ).

#### 3. **ITIL Alignment**

- Explanation of how the documentation aligns with ITIL practices.

- Overview of the relevant ITIL processes (e.g., Service Design, Service Operation).

#### 4. **Network Components**

- **Hardware:**

- List of routers, switches, firewalls, load balancers, etc.

- Specifications and configurations.

- **Software:**

- Network management and monitoring tools.

- Security software and protocols.

- **Connections:**

- Types of connections (VPN, leased lines, etc.).

- Bandwidth and capacity information.


#### 5. **Service Management Processes**

- **Incident Management:**

- Procedures for reporting and resolving network incidents.

- Tools used for tracking incidents.

- **Change Management:**

- Change request process for network modifications.

- Risk assessment and approval workflow.

- **Configuration Management:**

- Configuration management database (CMDB) for network devices.

- Documentation of network configurations and versions.

- **Problem Management:**

- Process for identifying and addressing recurring network issues.

#### 6. **Service Level Agreements (SLAs)**

- Defined SLAs for network services.

- Performance metrics related to network availability and response times.

#### 7. **Access Control and Security**

- Overview of network security measures (firewalls, IDS/IPS).

- User access controls and permissions management.

#### 8. **Monitoring and Reporting**

- Description of monitoring tools and metrics.

- Reporting frequency and formats for network performance.


#### 9. **Disaster Recovery and Business Continuity**

- Outline of the disaster recovery plan for network infrastructure.

- Backup procedures and failover mechanisms.

#### 10. **Training and Knowledge Management**

- Training programs for network staff on ITIL practices.

- Knowledge base for network operations and troubleshooting.

#### 11. **Review and Improvement**

- Procedures for regularly reviewing and updating network documentation.

- Continuous improvement processes in line with ITIL.

#### 12. **Conclusion**

- Summary of the importance of maintaining accurate network documentation.

- Encouragement for ongoing adherence to ITIL procedures.

### Additional Tips:

- **Include Visuals:** Use diagrams, charts, and tables where necessary to enhance understanding.

- **Consult Stakeholders:** Collaborate with network engineers and IT service management teams for
comprehensive input.

- **Version Control:** Implement a version control system for the documentation to keep track of
changes.

By following this template, you can effectively document your bank's network infrastructure while
ensuring alignment with ITIL procedures. This documentation will help in managing the network more
efficiently and in maintaining compliance with regulatory requirements.
Introduction

The purpose of this document is to provide a comprehensive overview of the network infrastructure of
[Bank Name], detailing its design, components, and management practices in alignment with ITIL
(Information Technology Infrastructure Library) procedures.

In the banking sector, a robust and reliable network infrastructure is critical for supporting various
services, including online banking, internal communications, and transaction processing. As such, this
documentation serves not only as a technical reference for the network engineering team but also as a
foundational tool for ensuring effective service management, incident resolution, and continuous
improvement.

This document outlines how the network infrastructure is structured, the processes in place for
managing it, and the alignment with ITIL best practices. By adhering to these guidelines, [Bank Name]
aims to enhance operational efficiency, mitigate risks, and ensure compliance with regulatory
requirements, ultimately providing a secure and reliable banking experience for our customers.

Through this documentation, we commit to fostering a culture of continual improvement and excellence
in service delivery, ensuring that our network infrastructure consistently meets the evolving needs of
the bank and its stakeholders.

2. Network Overview
2.1 Network Architecture
The bank's network is designed to provide secure, reliable, and scalable connectivity across its
headquarters, branches, data center, and disaster recovery (DR) site. The architecture consists of
multiple layers, including core, distribution, and access networks, ensuring efficient traffic flow
and redundancy.

2.1.1 High-Level Network Topology


 Core Layer: High-performance core switches interconnecting data centers, HQ, and
critical services.
 Distribution Layer: Aggregation switches managing branch and departmental
connectivity.
 Access Layer: Edge switches providing LAN connectivity for end-user devices.
 WAN Connectivity: MPLS, VPN, and internet links ensuring secure branch and remote
office connectivity.
 DMZ (Demilitarized Zone): Isolated network segment for external-facing services such
as online banking and APIs.

2.2 Key Network Components


2.2.1 Routing and Switching Infrastructure

 Core Switches: Huawei S5731 (HQ and data center core switches)
 Distribution Switches: Huawei S5731 (Branch and departmental distribution)
 Access Switches: Various models deployed across branches and offices
 Routers:
o Internet Router: Huawei AR6121 (HQ and branch internet gateway)
o VPN Router: Huawei 6280 (Secure branch-to-HQ and DR site connectivity)

2.2.2 Firewall and Security Appliances

 Perimeter Firewall: Protecting the HQ and branch networks from external threats.
 Internal Firewalls: Securing access between different internal network segments.
 Intrusion Detection and Prevention Systems (IDS/IPS): Monitoring and mitigating
security threats.
 Access Control Systems: FreeRADIUS-based authentication for network access control.

2.2.3 Wireless Network

 Wireless Access Points (APs): Secure corporate and guest Wi-Fi networks.
 Wireless Controller: Centralized management of APs across multiple locations.

2.2.4 Cloud and Remote Access

 AWS Cloud Integration: Potential use of AWS Lambda for certain applications.
 Remote VPN Access: Secure remote access for IT staff and authorized personnel.

2.3 IP Addressing Schema


The bank follows a structured IP addressing scheme to ensure efficient network management:

 Headquarters: 172.26.0.0/16
 Branch Offices: 172.26.X.0/24 (Each branch is assigned a unique subnet)
 Data Center: 10.10.0.0/16
 Disaster Recovery Site: 10.20.0.0/16
 DMZ: 192.168.100.0/24
 Management Network: 192.168.200.0/24

2.4 Network Redundancy and High Availability


 Dual-core switches for redundancy at HQ and data center.
 Multiple ISP links for internet and MPLS connectivity.
 Active-Active VPN tunnels for seamless failover.
 Load balancing across redundant links.

2.5 Network Segmentation and VLAN Structure


Network segmentation ensures security and traffic optimization:

 VLAN 10 - Core Infrastructure


 VLAN 20 - User Workstations
 VLAN 30 - Guest Wi-Fi
 VLAN 40 - Servers and Applications
 VLAN 50 - VoIP and Telephony
 VLAN 60 - Management and Monitoring

This structured overview provides a foundation for detailed network documentation, ensuring
alignment with ITIL best practices for network management and service delivery.

3 Network Assets and Configuration Management (ITIL Configuration Management


Database - CMDB

3.1 Asset Inventory


Maintaining an up-to-date inventory of network assets ensures effective management and
tracking. Key details include:

 Device Names and Models: Identification of routers, switches, firewalls, servers, and
endpoints.
 Serial Numbers and Asset Tags: Unique identifiers for inventory management.
 IP Addresses and VLAN Assignments: Documentation of logical network topology.
 Physical and Logical Locations: Device placement in HQ, data center, branches, and
DR site.
3.2 Configuration Management
Tracking configuration details is critical for ensuring network stability and security. The bank
maintains:

 Standard Configuration Templates: Pre-approved baseline configurations for each


network device type.
 Backup and Restore Procedures: Regular automated backups of configurations stored
securely.
 Firmware and Software Versions: Documenting and updating device operating systems
and firmware.
 Change History Logs: Records of modifications, patches, and upgrades for compliance
tracking.

3.3 Change and Incident Management Integration


To align with ITIL best practices, the CMDB is integrated with change and incident management
processes:

 Change Request Logging: Documenting proposed changes and approvals before


implementation.
 Incident Correlation: Linking network assets to reported issues to speed up
troubleshooting.
 Audit and Compliance Reports: Regular reports for regulatory and internal audits.

3.4 Lifecycle Management


Tracking the lifecycle of network assets helps optimize budgeting and maintenance schedules:

 Procurement and Deployment Records: Keeping track of acquisition and installation


details.
 Maintenance and Support Contracts: Vendor support agreements and warranty details.
 End-of-Life (EOL) and End-of-Support (EOS) Planning: Replacing outdated
hardware and software proactively.

This structured approach to network asset and configuration management ensures a robust,
compliant, and efficient IT infrastructure for the bank.

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