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Communication Skills - II

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v Competency Based Questions
v CBSE Resource Material
v Previous Year Questions
v Push Yourself Questions

COMPETENCY BASED QUESTIONS

Objective Qs
1 mark

1. Identify the sentence in each of the following sentences where the underlined
part is NOT a phrase.
(I) The sun rises in the east.
(II) Humpty Dumpty sat on a wall.
(III) He has a chain which is made of gold.
(IV) He has a chain of gold.
(V) We cannot start while it's raining.

(a) (I), (II), (IV)

(b) (I), (II), (III), (IV)
(c) (I), (II), (IV), (V)
(d) (I), (II), (III), (IV), (V)

2. The type of communication in which the sender's verbal and non-verbal cues both
are important for effective communication:
(a) Print media
(b) Posters
(c) Written
(d) Interpersonal communication

3. Read the sentence given below and select the true statements.
I saw it with my own eyes.
(I) The given sentence is an assertive sentence.
(II) The given sentence is an imperative sentence.
(III) 'own' is an adjective here.
(IV) 'own' is an adverb here.

(a) (I) and (III) are true

(b) (II) and (IV) are true
(c) All statements are true
(d) All statements are false

4. Election campaigns are the most common examples of interpersonal communication.

Which of the following is not a type of interpersonal communication?
(a) Posters
(b) Press Conferences
(c) Public Speeches
(d) Podcast

5. ........... is the most important aspect of our personality and also impacts our
social and public image.
(a) Eye contact
(b) Body language
(c) Dressing up
(d) Our wealth

6. Understanding the language needs of the receiver of the message is essential for
effective communication. The given statement:
(a) describes importance of effective communication.
(b) describes requirements of effective communication.
(c) describes measures to overcome barriers of communication.
(d) describes barriers of communication.

7. Identify the conjunctions and prepositions from the below list:

over, because, under, and, since, in, at, although, or, up, on, beside

(a) Conjunction: over, under, and, in, at, although, up, on, beside
Preposition: or, because, since

(b) Conjunction: because, and, since, although, or

Preposition: over, under, in, at, up, on, beside

(c) Conjunction: Because, since, in, up, on

Preposition: over, under, and, at, although, or, beside

(d) Conjunction: because, under, and, since, although, or, beside

Preposition: over, in, at, up, on

High difficulty Qs, adapted from well-known reference books.

Communication Skills - II
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Question No. 8 to 10 consist of two statements - Assertion (A) and Reason (R).
Answer these questions selecting the appropriate option given:

(a) Both (A) and (R) are true, and (R) is the correct explanation of (A).

(b) Both (A) and (R) are true, and (R) is not the correct explanation of (A).

(c) (A) is true but (R) is false.

(d) (A) is false but (R) is true.

8. Assertion (A): To communicate effectively in written form, it is important to

form the write-up effectively.

Reason (R): Marks of punctuation and capitalisation help readers interpret

sentences better.

9. Assertion (A): A complete message delivers everything to the audience as

intended.

Reason (R): A complete message is important for the communication to be effective.

10. Assertion (A): "Your story is interesting". This is an example of non-specific

feedback.
Reason (R): It says everything about the communicated message by giving a general
overview.

Case Based Questions (4 marks)

11. Lovely Public School has organised a hygiene awareness camp in the city. For
this, they have divided the volunteers into five groups. A teacher was made in-
charge of each group who instructed the volunteers on how and what had to be done.
Every group had to report the feedback of the drive to the convener of the camp. On
completion of the camp, it was found that while one group got excellent response
and cooperation from the citizens, other groups weren't able to even deliver their
idea to the residents.

(A) What do you think could be the reason for the difference in the responses for
different groups although the same instructions were given to each group?

(B) What was the importance of the feedback?

(C) Suggest some ways that the groups can use to communicate their message of
hygiene.

(D) At many places in the city, students put up some sign boards to spread the
message of cleanliness. What is this type of communication called?

Very Short & Short Questions (1-3 marks)

12. Compare verbal and non-verbal communications in terms of their drawbacks.

13. How would you define feedback, and what significance does it hold in
communication?

14. Ishaan went to Japan for a study exchange program. Although he learnt Japanese,
he wasn't very fluent. Many times he was misinterpreted by his classmates. Once he
went to his friend's house and was very annoyed when he was asked to leave his
shoes outside. Identify and define the types of communication barriers experienced
by Ishaan.

Long Questions (4 marks)

15. In the realm of effective communication, drafting a well-structured message is

paramount. What guidelines should communicators adhere to when formulating their
messages to ensure clarity and efficacy?

16. Kayaan needs to write feedback about interns of his company. Describe the key
considerations Kayaan should bear in mind when providing feedback to interns at his
company to ensure its effectiveness.

17. Imagine you are the manager of a multinational company tasked with introducing
a new company policy to your employees. Describe how you would navigate the
communication process, considering the roles of the sender, receiver, and
communication channel. Begin by outlining how you, as the sender, would craft the
message to ensure clarity and effectiveness. Then, discuss the importance of
understanding your employees' perspectives as receivers and adapting your
communication style accordingly. Finally, explain your choice of communication
channel and how it aligns with the company's culture and the preferences of your
diverse workforce.

18. Kratika is organising a school event, and effective communication is crucial

for its success. Describe two scenarios where she needs to communicate important
information to her classmates and teachers. For each scenario, explain whether
verbal or visual communication methods would be more appropriate and why. Consider
factors.

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such as the clarity of the message, audience engagement, and ease of understanding.
Finally, outline the steps she would take to ensure that her chosen communication
method effectively conveys the intended message.

NCERT & CBSE RESOURCE MATERIAL

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Objective Qs
1 mark

19. What does an upright (straight) body posture convey or show?

(a) Pride
(b) Professionalism
(c) Confidence
(d) Humility

20. Which of these is NOT an appropriate non-verbal communication at work?

(a) Keeping hands in pocket while talking
(b) Talking at moderate speed
(c) Sitting straight
(d) Tilting head a bit to listen

21. Which of the following statement is true about communication?

(a) 50% of our communication is non-verbal
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7% communication is done using words

22. Which of the following is an example of oral communication?

(a) Newspapers
(b) Letters
(c) Phone call
(d) E-mail

23. Which of the following are effective components of a good feedback?

(I) Detailed and time consuming
(II) Direct and honest
(III) Specific
(IV) Opinion-based
(a) (I), (II), (IV)
(b) (II), (III)
(c) (II), (III), (IV)
(d) Only (IV)

24. Which of these is a positive (good) facial expression?

(a) Frowning while concentrating
(b) Maintaining eye contact
(c) Smiling continuously
(d) Rolling up your eyes

25. Select the options which are examples of bad non-verbal communication.
(I) Laughing during formal communication
(II) Scratching head
(III) Smiling when speaking to a friend
(IV) Nodding when you agree with something
(V) Standing straight
(VI) Yawning while listening
(VII) Sitting straight
(VIII) Maintaining eye contact while speaking
(IX) Biting nails
(X) Firm Handshake
(XI) Clenching jaws
(XII) Looking away when someone is speaking to you
(XIII) Intense stare
(a) (I), (II), (IV), (VI), (XI)
(b) (I), (II), (VI), (IX), (XI), (XII), (XIII)
(c) (II), (III), (V), (VII), (IX), (XI), (XII)
(d) All of these

26. Which of these are examples of positive feedback?

(a) Excellent, your work has improved.
(b) I didn't notice your dedication towards the project.
(c) You are always doing it the wrong way.
(d) All of the above

27. Which of these are examples of negative feedback?

(a) I hate to tell you this but your drawing skills are poor.
(b) You can surely improve your drawing.
(c) This is a good drawing but you can do better.
(d) None of the above

28. What are the types of words we should use for verbal communication?
(a) Acronyms
(b) Simple
(c) Technical
(d) Jargons

29. Which of these are ways to overcome communication barriers?

(a) Neglecting each other's differences
(b) Using a translator
(c) Not communicating at all
(d) Using your own language for comfort

30. Identify the indirect object in the sentence: 'The band played music for the
audience.'
(a) The band
(b) played
(c) music
(d) audience

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31. In which of these sentences can you find an adverb?

(a) Divya drinks milk every day.
(b) Sanjay gifted me a new pen.
(c) I opened the door lock.
(d) Sita is 5-feet tall.

32. Which of these sentence(s) is in active voice?

(a) A movie is being watched by them.
(b) The car was repaired by Raju.
(c) He is reading a book.
(d) The thief was being chased by a policeman.

33. Identify the object, verb, and subject in the sentence:

'The car crashed into a tree.'
(a) Object: a tree; Verb: crashed; Subject: the car
(b) Object: The car; Verb: crashed; Subject: a tree
(c) Object: crashed; Verb: the tree; Subject: the car
(d) Object: crashed; Verb: the car; Subject: the tree

34. In which of the following is the underlined word an adjective?

(a) Radha has a red dress.
(b) I can speak French.
(c) The girl on the train is a best-seller.
(d) Abdul can swim fast.

35. Which of these is an imperative sentence?

(a) Switch off the fan.
(b) Sheila has gone to the market.
(c) Where are my pen colours?
(d) Oh no! I missed my flight.

36. Which of the following is NOT an element of communication within the

communication process cycle?
(a) Channel
(b) Receiver
(c) Sender
(d) Time

Short Q
2 marks

37. Write two sentences for each of the following types: statement, question,
exclamatory, and order.

Long Qs
4 marks

38. List the different types of verbal communication. Include examples for each
verbal communication type.

39. What do you mean by feedback? Let's take a scenario. Radha is your co-worker.
Together you are making a report on how to manage the waste in your store. Since
she has not finished her part of the report on time, the whole report has got
delayed, and the manager has given you both a warning. Write down the feedback you
would like to give your co-worker on managing time. Try to keep the feedback
specific and polite.

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PREVIOUS YEAR QUESTIONS

₹
Objective Qs
1 mark

40. Which of the following types of communication involves interchanging messages

only through images or pictures?
(a) Verbal
(b) Gesture
(c) Visual
(d) Facial
[CBSE 2024]

41. When it is difficult to communicate with someone who is not willing to talk or
express their feelings and views, it means there is a/an ...
(a) Culture Barrier
(b) Interpersonal Barrier
(c) Physical Barrier
(d) Language Barrier
[CBSE SQP 2023]

42. Karan lives at a hostel in Shimla. He calls his mother who lives in Delhi to
get her approval for the robotics class, which is going to start in his school next
week onwards. However, due to disruption in the phone line, his mother could not
understand and reply to him. He got very upset. Which other medium can he use to
get immediate approval from his mother?
(a) E-mail
(b) Letter
(c) Message through a friend
(d) Fax
[CBSE SQP 2019]

43. Use of abbreviations in communication leads to misinterpretation of messages is

an example of
(a) Culture Barrier
(b) Interpersonal Barrier
(c) Physical Barrier
(d) Language Barrier
[Mod. CBSE SQP 2019]