CONTENTS OF OPERATIONS MANUAL

AIR NAVIGATION ORDER

[[[[[

VERSION : 5.0
DATE OF IMPLEMENTATION : 26.02.2015
OFFICE OF PRIME INTEREST : Flight Standard Directorate (FSD)

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NAME DESIGNATION SIGNATURE

PREPARED BY CAPT. NASIMULLAH Flight Inspector(Pilot) Signed

CAPT. SYED GULREZ

REVIEWED BY Flight Inspector(Pilot) Signed
AKHTER

Director Flight
VERIFIED BY CAPT.ZAFAR MAHMOOD Signed
Standards

AIR MARSHAL (R) Director General,

APPROVED BY Signed
MUHAMMAD YOUSAF Civil Aviation Authority

TYPE OF DOCUMENT AIR NAVIGATION ORDER (ANO).

STATUS OF
CONTROLLED
DOCUMENT

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A. AUTHORITY:

A1. This Air Navigation Order (ANO) is issued by the Director General Civil Aviation Authority in
pursuance of powers vested in him under Rule-4(3) of Civil Aviation Rules 1994 and all other enabling
provisions of Civil Aviation Rules 1994 (CARs94).

B. PURPOSE:

B1. This document is intended to provide guidance for Operators to prepare an Operations Manual in
line with the SARP’s in Annex-6, Operation of Aircraft, Parts I and III and PCAA CAR’s Rule 191 and 192.

B2. Under PCAA CAR’s Rule 191, an Operator (of commercial operations) must create and provide
an Operations Manual for use by, and guidance of the Operations personnel of the Operator. The
Operations Manual must contain all necessary information, procedures and instructions to ensure the
safe conduct of aircraft operations.

C. SCOPE:

C1. This ANO applies to all persons, organizations or enterprises who are either the applicant or
holder of an AOC and it sets the minimum requirements, conditions and obligations in the preparation of
an Operations Manual.

C2. These guidelines include requirements under the existing legislation (i.e. CAR’s and ICAO SARPS).
Nonetheless, Operators must satisfy themselves that all their operations are conducted in accordance
with the relevant acts, regulations, orders and other secondary aviation legislation and comply with the
procedures and limits set out in the AIP.

D. DESCRIPTION:

D1. DEFINITIONS:

D1.1 Aerial Work. An aircraft operation in which an aircraft is used for specialized services
such as agriculture, construction, photography, surveying, observation and patrol, search
and rescue, aerial advertisement, etc.

D1.2 Aeroplane. A power driven heavier-than-air aircraft, deriving its lift in flight chiefly from
aerodynamic reactions on surfaces which remain fixed under given conditions of flight.

D1.3 Aircraft: Any machine that can derive support in the atmosphere from the reactions of
the air other than the reactions of the air against the earth’s surface.

D1.4 Air Operator Certificate (AOC): A certificate authorizing an Operator to carry out
specified commercial air transport operations. For the purpose of this ANO, Air Operator
Certificate issued under Rule-54 & Rule-187 of the Civil Aviation Rules-1994 (CARs 94).;

D1.5 Approval. An approval is an active response by the PCAA to a matter submitted for its
review. It constitutes a finding or determination of compliance with the applicable
standards and will be evidenced by the signature of the approving official, the issuance
of a document or certificate, or some other formal action taken by the PCAA.

D1.6 Balloons: A non-power-driven lighter-than-air aircraft;

D1.7 CARs 94: Civil Aviation Rules - 1994 as amended from time to time;

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D1.8 Competent Authority: The Director General, Civil Aviation Authority (DGCAA) or an
officer/any other person delegated the authority under Rule 5 of CARs 94;

D1.9 Commercial Flight Operation: An aircraft operation involving the transport of

passengers, cargo or mail for remuneration or hire.

D1.9.1 Charter Operation: A flight operations in which an aircraft is used for the
carriage of passengers or cargo for hire or reward; and any reference to “Charter” has a
corresponding meaning:

D1.9.1.1 To and from any place but not in accordance with fixed schedules to and
from fixed terminals; or

D1.9.1.2 In accordance with fixed schedules to and from fixed terminals in

circumstances in which the accommodation in the aircraft is not available for use by
members of the public;

D1.10 Dangerous Goods: Articles or substances which are capable of posing a risk to health,
safety, property or the environment and which are shown in the list of dangerous goods
in the Technical Instructions or which are classified according to those Instructions.

D1.11 Flight Data Analysis: A process of analyzing recorded flight data in order to improve the
safety of flight operations;

D1.12 Flight Manual: A manual, associated with the certificate of airworthiness, containing
limitations within which the aircraft is to be considered airworthy, and instructions and
information necessary to the flight crew members for the safe operation of the aircraft;

D1.13 Flight Operations Officer/Flight Dispatcher: A person designed by the Operator to

engage in the control and supervision of flight operations, whether licensed or not,
suitably qualified in accordance with Licensing ANO-012-XXLC-4.0 current issue, who
supports, briefs and / or assists the Pilot-in-Command in the safe conduct of the flight;

D1.14 Flight Recorder: Any type of recorder installed in the aircraft for the purpose of
complementing accident/incident investigation;

D1.15 Flight Safety Documents System. A set of inter-related documentation established by

the Operator, compiling and organizing information necessary for flight and ground
operations, and comprising, as a minimum, the Operations Manual and the Operator’s
Maintenance Control Manual;

D1.16 Flying School: An Operator/organization licensed under the CARs 94 for flying training.
Flying Schools have two classes namely:

D1.16.1 Class I, being a school carrying out flying training and ground instructions to
enable candidates to qualify for the issue of a Private Pilot License (PPL) and to
qualify for the endorsement of aircraft rating on the personal licenses;

D1.16.2 Class II, being a school carrying out flying training and ground instructions to
enable candidates to qualify for the issue of Private Pilot License (PPL), or a
Commercial Pilot License (CPL) and qualify for the endorsement of ratings on
such licenses.

D1.17 Ground handling: Services necessary for an aircraft’s arrival at, and departure from, an
airport, other than air traffic services;

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D1.18 Inspector: Flight Operation Inspector (Pilot or Flight Engineer), Airworthiness Officers or
the Surveyors duly authorized by the Competent Authority under Rule 5 of CARs 94;

D1.19 Operational Control. The exercise of authority over the initiation, continuation, diversion
or termination of a flight in the interest of the safety of the aircraft and the regularity and
efficiency of the flight.

D1.20 Operations Manual: A manual containing procedures, policies, instructions, checklists,

and guidance for use by the operational personnel in the execution of their duties. It
would essentially include all the manuals and other requirements as specified in ANO-
003-FSXX-5.0 (Contents of Operations Manual) either by reference or otherwise and
shall be approved by the PCAA;

D1.21 Operations Specifications means the authorizations, conditions and limitations

associated with the Air Operator Certificate and subject to the conditions in the
Operations Manual.

D1.22 Operator: A person, company, organization or enterprise engaged in or offering to

engage in an aircraft operation under an Air Operator Certificate issued by the PCAA in
accordance with CARs 94;

D1.23 PCAA: Civil Aviation Authority of Pakistan;

D1.24 Private Operation: Flight operations other than aerial work, charter, or regular public
transport in which no remuneration, hire or reward is given to the owner or the operator
of the aircraft in respect of that flight or the purpose of that flight; (ICAO Annex-6 Part-I
Chapter-1, Definitions, describes Private Operations as General Aviation Operations).

D1.25 Quick Access Recorder (QAR): A secondary recorder with a removable recording
medium. traditionally a tape, now moving towards Optical Disk or Solid State. QAR is an
airborne flight data recorder designed to provide quick and easy access to raw flight
data, through means such as USB or cellular network connection and / or use of
standards flash memory cards.

D2. OPERATOR’S OBLIGATION:

D2.1 An Operator, prior to commencement of operation shall:

D2.1.1 Provide for the use and guidance of Operation’s personnel concerned, an Operation’s
Manual in accordance with guidelines contained in this ANO. The Operation’s Manual
shall be amended or revised as is necessary to ensure that the information contained
there in is kept up-dated. All such amendments or revisions are issued to all personnel
that are required to use the Manual.

D2.1.2 Provide a copy of the Operation’s Manual together with all amendments and/ or revisions
for review and, where required for approval. The Operator shall incorporate in the
Operation’s Manual such mandatory material as is required by the SARP’s in ICAO
Annex-6 and current PCAA rules and regulations.

D2.1.3 The contents of the Operations Manual, including all amendments or revisions, do not
contravene the conditions intended/contained in the Air Operator Certificate (AOC) or
any applicable regulations of PCAA and the countries into or over which its aeroplanes
are operated or planned to be operated and must have an approval of PCAA. Approval
will be issued by Director Flight Standard’s Office in the shape of an Approval letter, copy
of which may be placed in the opening pages of Manual(s);

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D2.1.4 The structure and contents of the Operations Manual are in accordance with this ANO;

D2.1.5 The Operations Manual contains all instructions and information necessary for
operations personnel to perform their duties and the relationship of such duties to the
operation as a whole ;

D2.1.6 The Operations Manual is amended or revised as is necessary to ensure that the
information contained therein kept up to date and all such amendments or revisions after
the Approval of FSD, PCAA, are issued to all personnel that are required to use this
Manual. All amendments and revisions required by FSD, PCAA shall be incorporated;

D2.1.7 The approved Operations Manual is provided at the Operators Headquarter, Flight
Dispatch, Operating ports and relevant portion with each member of his operating staff;

D2.1.8 Flights Standards Directorate (FSD), PCAA is provided with a copy of Approved
Operations Manual, and all its amendments or revisions thereafter;

D2.1.9 Those current parts of the Operations Manual relevant to the duties of the crew are
carried on each flight and are easily accessible to the crew on board the aeroplane;

D2.1.10 Such mandatory material as PCAA may require is incorporated in the Operations
Manual;

D2.1.11 The Approved Operations Manual is followed for all the facets of Operations without any
deviation;

D2.1.12 All operations personnel have easy access to a copy of each part of the Operations
Manual, which is relevant to their duties. In addition, the Operator shall supply
crewmembers with a personal copy of, or sections from, Parts A, B and D of the
Operations Manual as are relevant for personal reference.

D2.1.13 All documents written/produced by the Operator, must be reviewed every two (02) years
from the date of initial approval and/or date of last such review. Reviewed documents
shall be presented to Flight Standards Directorate, PCAA for approval. A Certificate is to
be furnished to Flight Standards Directorate (FSD) incase the document was reviewed
and no amendments were found necessary.

D3. OPERATIONS MANUAL – GENERAL:

D3.1 The Operator shall ensure that all Operations’ personnel are properly instructed in their
particular duties and responsibilities and the relationship of such duties to the Operations
as a whole.

D3.1.1 In selecting the format of the Operations Manual the primary criteria is that the Manual
shall be easily useable and understood.

D3.1.2 The essential philosophy when creating an Operations Manual should be to set out
procedures that enable operational staff to comply with the legislative requirements
applicable to the Company’s Operations without them having to consult the legislative
material itself.

D3.1.3 The quality of paper (A5 size) and printing, reproduction of text and diagrams shall be
readable under all operating conditions. The Manual shall be in a format, which is easily
amendable. Electronic versions of the Operations Manual are acceptable, provided they
meet all the requirements of this ANO. However, approval will only be stamped on paper
copy (A5 size).

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D3.1.4 The Operations Manual shall also include adequate guidance for use by any other
personnel directly involved with the operations of any aircraft.

D3.1.5 Each Operations Manual must be complete within itself and contain procedures that
cover the gamut of operations carried out under the particular authorization. It shall not
be acceptable for company personnel to have to refer to other operations manuals to get
the required information.

D3.1.6 The Operations Manual shall have a master content list, preferably in volume-1, Part-A.
In addition each volume shall have its own content’s page. There shall be a table of
contents at the beginning of each volume and for each section.

D4. STRUCTURE OF THE OPERATIONS MANUAL:

D4.1 An Operations Manual which may be issued in separate parts, corresponding to specific
aspects of operations, provided in accordance with Para D2.1 shall be organized with the
following structure:

D4.1.1 Part A. General

This part shall comprise all non type-related operational policies, instructions and
procedures needed for a safe operation;

D4.1.2 Part B. Aircraft Operating Information

This part shall comprise all type-related instructions and procedures needed for a safe
operation. It shall take account of any differences between types, variants or individual
aeroplanes used by the Operator;

D4.1.3 Part C. Areas, Routes and Aerodromes

This part shall comprise all instructions and information needed for the area of
operation;

D4.1.4 Part D. Training

This part shall comprise all training instructions for Operations personnel required for
a safe operation.

D5. CONTENTS OF THE OPERATIONS MANUAL:

(Contents of this section are numbered with reference to the parts of Operations Manual with
different format.)

D5.1 PART A – GENERAL:

D5.1.1 ADMINISTRATION AND CONTROL OF OPERATIONS MANUAL:

D5.1.1.1 Introduction: It shall contain the following:

D5.1.1.1.1 A statement that the Manual complies with all applicable regulations and
with the terms and conditions of the applicable Air Operator Certificate;

D5.1.1.1.2 A statement that the Manual contains operational instructions those are to
be complied with by the relevant personnel;

D5.1.1.1.3 A list and brief description of the various parts, their contents, applicability
and use;

D5.1.1.1.4 Explanations and definitions of terms and words used in use of the Manual.

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D5.1.1.2 System of amendment and revision: These pages shall include:

D5.1.1.2.1 Name of the PCAA approved person responsible for the issuance and
dissemination of amendments and revisions. This responsibility shall be
given to the most experienced person out of the Key management. For
Airlines, it shall be Director Operations, Director Flight Operations (DFO) or
the Chief Pilot. Charter and Aerial work Operators may give this
responsibility to either Chief Pilot or General Manager Flight Operations;

D5.1.1.2.2 A record of amendments and revisions;

D5.1.1.2.3 A statement that handwritten amendments and revisions are not permitted;

D5.1.1.2.4 A list of effective pages (LEP);

D5.1.1.2.5 A description of the distribution system for the manuals, amendments and
revisions.

D5.1.1.2.6 The Operations Manual shall also have a master content list, preferably in
Volume-1, Part-A. In addition each volume shall also have it’s own contents
page. There shall be a table of contents at the beginning of each volume and
for each section or chapter. Appendices, additional headings and
procedures shall be included in a suitable location within the Manual.

D5.1.2 ORGANISATION AND RESPONSIBILITIES:

D5.1.2.1 A description of the organizational structure including the general Company

organogram and operation departmental organogram. The organogram must depict
the relationship between the Operations Department and other Departments of the
Company. In particular, the subordination and reporting lines of all Divisions,
Departments etc, which pertain to the safety of flight operations, must be shown.

D5.1.2.2 The name of each nominated post holder responsible for flight operations, the
maintenance system, crew training, flight safety, ground handling and safety
management system. A description of their function and responsibilities must be
included.

D5.1.2.3 A description of the duties, responsibilities and authority of operations management

personnel pertaining to the safety of flight operations and the compliance with the
applicable regulations.

D5.1.2.4 Authority, duties and responsibilities of the Pilot-in-Command as required by CARs

94, Part XII, Section 3.

D5.1.2.5 Duties and responsibilities of crew members other than the Pilot-in-Command and
operational personnel including FOO as required by CARs 94, and Appendix 2 of
Annex 6, Part 1.

D5.1.3 OPERATIONAL CONTROL AND SUPERVISION: FOLLOWING TOPICS SHALL BE

INCLUDED:

D5.1.3.1 An organization and management system for the operational control of all flights in
accordance with specific operating regulations applicable to aircraft operations

D5.1.3.2 Responsibilities for operational control and development of related policies,

processes, standards and procedures shall be provided.

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D5.1.3.3 A description of the system for supervision of the operation by the Operator. This
must show how the safety of flight operations and the qualifications of personnel is
supervised. The procedures related to the following items must be described:

D5.1.3.3.1 License and qualification validity;

D5.1.3.3.2 Competence of operations personnel;

D5.1.3.3.3 Control, analysis and storage of records, flight documents, additional

information and data.

D5.1.3.4 System of promulgation of additional operational instructions and information

D5.1.3.5 Powers of the PCAA: A description of the powers of the Authority and guidance to
staff on how to facilitate inspections by PCAA personnel.

D5.1.4 SAFETY MANAGEMENT SYSTEM (SMS):

D5.1.4.1 SMS of the Operator shall essentially cover the following:

D5.1.4.1.1 A comprehensive corporate approach to safety that shall include safety

policy based on human factors, formation of a safety committee, audits,
safety meetings, actions on the safety issues and risk management. SMS of
the Operator shall:

D5.1.4.1.1.1 Identify safety hazards;

D5.1.4.1.1.2 Ensure that remedial action necessary to maintain an

acceptable level of safety is implemented;

D5.1.4.1.1.3 Provide for continuous monitoring and regular assessment

of the safety level achieved;

D5.1.4.1.1.4 Aim to make continuous improvement to the overall level of

safety.

D5.1.4.1.2 A safety management system shall clearly define lines of safety

accountability throughout the Operator’s organization, including a direct
accountability for safety on the part of senior management;

D5.1.4.1.3 Nomination of a post holder responsible for the development and

establishment of the safety management system and his/her functions and
responsibilities clearly defined and documented in the flight safety
documents system;

D5.1.4.1.3.1 Safety policy statement and responsibilities of the

personnel.

D5.1.4.1.3.2 Systems to achieve safety oversight;

D5.1.4.1.3.3 Handling & Notification of Accidents and Incidents: The

procedures must include:

D5.1.4.1.3.3.1 Definition of occurrences and of the relevant

responsibilities of all persons involved;

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D5.1.4.1.3.3.2 Illustrations of forms used for reporting all

types of occurrences or copies of the forms
themselves, instructions on how they are to
be completed, the addresses to which they
should be sent and the time allowed for this to
be done;

D5.1.4.1.3.3.3 In the event of an accident, descriptions of

which Company Departments, Authorities and
other organisations that have to be notified,
how this will be done and in what sequence;

D5.1.4.1.3.3.4 Procedures for verbal notification to air traffic

service units of incidents involving
TCAS/ACAS RAs, bird hazards, dangerous
goods and hazardous conditions;

D5.1.4.1.3.3.5 Procedures for submitting written reports on

air traffic incidents, TCAS / ACAS RAs, bird
strikes, dangerous goods incidents or
accidents, and unlawful interference;

D5.1.4.1.3.3.6 Internal safety related reporting procedures,

designed in a way so that the Pilot-in-
Command is informed immediately of any
incident that has endangered, or may have
endangered, safety during flight and that he is
provided with all relevant information;

D5.1.4.1.3.3.7 Policy and procedures for flight crew to record

and report on volcanic activity;

D5.1.4.1.3.3.8 Policy and procedures for flight crew to record

and report on routine meteorological
observation during departure and en-route
and climb-out phases of the flight and special
and other non-routine observations during any
phase of the flight.

D5.1.4.1.3.4 Flight Data Analysis Programme as specified by ANO-028-

FSXX-3.0. This programme shall be non-punitive and contain
adequate safeguards to protect the source(s) of the data. An
Operator may contract the operation of a flight data analysis
programme to another party while retaining overall
responsibility for the maintenance of such a programme.

D5.1.5 CREW COMPOSITION:

D5.1.5.1 Crew Composition. The number and composition of the flight crew which shall not be
less than that specified in the Manufacturers Flight Manual (FM) or Aeroplane Flight
Manual AFM / Operations Manual. The flight crew shall include flight crewmembers
in addition to the minimum numbers specified in the Flight Manual or other
documents associated with the certificate of airworthiness. A description and the
method for determining crew compositions/minimum crew composition taking
account of the following:

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D5.1.5.1.1 The type of aeroplane being used;

D5.1.5.1.2 The area and type of operation being undertaken;

D5.1.5.1.3 The phase of the flight;

D5.1.5.1.4 The minimum crew requirement and flight duty period planned;

D5.1.5.1.5 Experience (total and on type), recency and qualification of the

crewmembers.

D5.1.5.2 When necessitated by considerations related to the type of aeroplane used, the type
of operation involved, following crewmembers may be required:

D5.1.5.2.1 Radio operator: The flight crew shall include at least one member who
holds a valid licence, issued or rendered valid by the PCAA, authorizing
operation of the type of radio transmitting equipment to be used;

D5.1.5.2.2 Flight engineer: When a separate flight engineer’s station is incorporated

in the design of an aeroplane, the flight crew shall include at least one
flight engineer especially assigned to that station, unless the duties
associated with that station can be satisfactorily performed by another
flight crew member, holding a flight engineer license, without
interference with regular duties;

D5.1.5.2.3 Flight navigator: The flight crew shall include at least one member who
holds a flight navigator licence in all operations where, as determined by
the PCAA, navigation necessary for the safe conduct of the flight cannot
be adequately accomplished by the pilots from the pilot station.

D5.1.5.3 Designation of Pilot-in-Command. The rules applicable for the designation of the
Pilot-in-Command (IFR,VFR) and, if necessitated by the duration of the flight, the
procedures for the relief of the Pilot-in-Command or other members of the flight
crew.

D5.1.5.4 The designation of the cabin crew, lead cabin crew and, if necessitated by the
duration of the flight, the procedures for the relief of the lead cabin crew member and
any other member of the cabin crew.

D5.1.5.5 Flight crew incapacitation. Instructions on the succession of command in the event of
flight crew incapacitation.

D5.1.5.6 Operation on more than one type or variant.

D5.1.6 QUALIFICATION REQUIREMENTS:

D5.1.6.1 A description of the required (licence, ratings) qualification/competency e.g. for

routes and aerodromes, experience, training, checking and recency for operations
personnel to conduct their duties with consideration to the aeroplane type, kind of
operation and composition of the crew.

D5.1.6.2 Flight crew Qualification: Details shall be provided on qualification requirements with
reference to the CARs 94 and relevant ANOs issued by Licencing Office for the
following:

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D5.1.6.2.1 Pilot-in-Command and co-pilot

D5.1.6.2.2 Recent experience of Take off and landing;

D5.1.6.2.3 Area, route, aerodrome qualification with adequacy of knowledge;

D5.1.6.2.4 Actual approach and landing requirement;

D5.1.6.2.5 One trip on that route or area in a capacity of pilot or observer in

preceding 12 months;

D5.1.6.2.6 Pilot unable to perform the above in preceding 12 months;

D5.1.6.2.7 Pilot proficiency checks.

D5.1.6.2.8 Cruise relief pilot Recent experience requirements;

D5.1.6.2.9 Requirement of Single pilot operations under IFR or at night;

D5.1.6.2.10 Co-pilot;

D5.1.6.2.11 Pilot under supervision;

D5.1.6.2.12 Flight Engineer;

D5.1.6.2.13 Flight Crew Training, Checking and supervision personnel.

D5.1.6.3 Cabin crew: Details shall be provided on qualification requirements in accordance

with CARs 94 and ANO-018-FSXX-3.0 and Personnel Licensing Office ANO-022-
XXLC for the following:

D5.1.6.3.1 Cabin crew;

D5.1.6.3.2 Lead Cabin crew;

D5.1.6.3.3 Required cabin crew;

D5.1.6.3.4 Training, Checking and supervisory personnel (DCCCs and Instructors).

D5.1.6.4 Flight Operations Officer: FOO shall not be assigned to duty unless that person has:

D5.1.6.4.1 Satisfactorily completed PCAA license specific training course that

addresses all the components of method of control and supervision of
flight operations;

D5.1.6.4.2 Holds a valid Licence from PCAA;

D5.1.6.4.3 Made within the preceding 12 months, at least a one-way qualification

flight in the flight crew compartment of an aeroplane over any area for
which that individual is authorized to exercise flight supervision. The
flight should include landings at as many aerodromes as practicable,
and the FOO must be able to monitor the flight crew intercommunication

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system and radio communications, and be able to observe the actions of

the flight crew during the flight;

D5.1.6.4.4 Demonstrated to the Operator a knowledge of:

D5.1.6.4.4.1 The contents of the Operations Manual as described in this

ANO;

D5.1.6.4.4.2 The radio equipment in the aeroplanes used;

D5.1.6.4.4.3 The navigation equipment in the aeroplanes used.

D5.1.6.4.5 Demonstrated the knowledge of the following details concerning

operations for which the officer is responsible and areas in which that
individual is authorized to exercise flight supervision;

D5.1.6.4.6 The seasonal meteorological conditions and the sources of

meteorological information;

D5.1.6.4.7 The effects of meteorological conditions on radio reception in the

aeroplanes used;

D5.1.6.4.8 The peculiarities and limitations of each navigation system, which is

used by the operation;

D5.1.6.4.9 The aeroplane loading instructions.

D5.1.6.4.10 Demonstrated the knowledge and skills related to human performance

relevant to dispatch duties;

D5.1.6.4.11 Demonstrated the ability to perform the duties, specified in Personnel

Licensing Office ANO-012-XXLC-4.0.

D5.1.6.5 Other operations personnel in accordance with the requirements specified in CARs
94, and relevant ANOs.

D5.1.6.6 Record keeping requirements that are sufficient to satisfy the PCAA of the
qualification of the flight crew and other operations personnel; and of the manner in
which such qualification has been achieved.

D5.1.7 CREW HEALTH PRECAUTIONS:

D5.1.7.1 Crew health precautions. The relevant regulations and guidance to crew members
concerning health including:

D5.1.7.1.1 Alcohol and other intoxicating liquor;

D5.1.7.1.2 Narcotics;

D5.1.7.1.3 Drugs;

D5.1.7.1.4 Tranquilizers;

D5.1.7.1.5 Pharmaceutical preparations;

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D5.1.7.1.6 Immunizations;

D5.1.7.1.7 Deep diving;

D5.1.7.1.8 Blood donation;

D5.1.7.1.9 Surgical operations;

D5.1.7.1.10 Sleep and rest;

D5.1.7.1.11 Meal precautions prior to and during flight.

D5.1.8 FLIGHT AND DUTY TIME LIMITATIONS AND REST REQUIREMENTS:

D5.1.8.1 A detailed policy limiting the flight time and flight duty periods and providing for
adequate rest periods for flight crewmembers and cabin crew as required by and in
accordance with CARs 94 and current issue of ANO-012-FSXX-5.0.

D5.1.8.2 Adequate System and procedures to maintain current records of flight time, flight duty
periods and rest periods of all its crewmembers in accordance with latest issue of
ANO-012-FSXX-5.0.

D5.1.8.3 Conditions under which flight and duty time may be exceeded or rest periods may be
reduced and the procedures used to report these cases.

D5.1.9 OPERATING PROCEDURES:

D5.1.9.1 FLIGHT PREPARATION:

As applicable to the operation:

D5.1.9.1.1 A flight shall not commence until flight preparation forms have been completed
verifying that the pilot-in-command is satisfied that:

D5.1.9.1.1.1 The aeroplane is airworthy and the appropriate Airworthiness certificate

(i.e. C of A, C of R ) are on board the aeroplane.

D5.1.9.1.1.2 The instruments and equipment prescribed in

D5.1.9.1.1.2.1 Minimum Flight Altitudes. A description of the method of

determination and application of minimum altitudes
including procedures to establish the minimum
altitudes/flight levels for VFR flights; and for IFR flights;

D5.1.9.1.1.2.2 Criteria for determining the usability of aerodromes;

D5.1.9.1.1.2.3 The method for establishing aerodrome operating

minima for each aerodrome to be used in operations be
provided as specified in ANO-019-FSXX-2.0 & ANO-
024-FSXX-6.1;

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D5.1.9.1.1.2.4 En-route Operating Minima for VFR Flights or VFR

portions of a flight and, where single engine aeroplanes
are used, instructions for route selection with respect to
the availability of surfaces which permit a safe forced
landing.

D5.1.9.1.1.2.5 Presentation and Application of Aerodrome and En-route

Operating Minima;

D5.1.9.1.1.2.6 Interpretation of meteorological information. Explanatory

material on the decoding of MET forecasts and MET
reports relevant to the area of operations, including the
interpretation of conditional expressions;

D5.1.9.1.1.2.7 Specific instructions for the computation of the quantities

of fuel and oil to be carried, having regard to all
circumstances of the operation including the possibility
of loss of pressurization and the failure of one or more
power units while en-route in accordance with ANO-
024-FSXX-6.1;

D5.1.9.1.1.2.8 Mass and Centre of Gravity. The general principles and

instructions for mass and balance control.

D5.1.9.1.2 Definitions, Methods, procedures and responsibilities for preparation and acceptance
of mass and centre of gravity calculations;

D5.1.9.1.3 The policy for using standard and/or actual masses;

D5.1.9.1.4 The method for determining the applicable passenger, baggage and cargo mass;

D5.1.9.1.5 The applicable passenger and baggage masses for various types of operations and
aeroplane type;

D5.1.9.1.6 General instruction and information necessary for verification of the various types of
mass and balance documentation in use;

D5.1.9.1.7 Specific gravity of fuel, oil and water methanol;

D5.1.9.1.8 Seating policy/procedures and Last Minute Changes procedures;

D5.1.9.1.9 ATS Flight Plan. Procedures and responsibilities for the preparation and submission
of the air traffic services flight plan. Factors to be considered include the means of
submission for both individual and repetitive flight plans;

D5.1.9.1.10 Operational Flight Plan. Procedures and responsibilities for the preparation and
acceptance of the operational flight plan as specified in ANO-024-FSXX-6.2;

D5.1.9.1.11 Operator’s Aeroplane Technical Log. The responsibilities and the use of the
Operator’s Aeroplane Technical Log must be described, including samples of the
format used;

D5.1.9.1.12 Contents of journey log book / official flight log and the corresponding roman
numerals as:

D5.1.9.1.13 Aeroplane nationality and registration;

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D5.1.9.1.14 Date;

D5.1.9.1.15 Names of crew members;

D5.1.9.1.16 Duty assignments of crew;

D5.1.9.1.17 Place of departure;

D5.1.9.1.18 Place of arrival;

D5.1.9.1.19 Time of departure;

D5.1.9.1.20 Time of arrival.

D5.1.9.1.21 Hours of flight;

D5.1.9.1.22 Nature of flight (private, aerial work, scheduled or non-scheduled);

D5.1.9.1.23 Incidents, observations, if any;

D5.1.9.1.24 Signature of person In charge.

D5.1.9.1.25 Entries in the journey logbook should be made currently and in blue ink, blue
ballpoint pen or indelible pencil;

D5.1.9.1.26 Completed journey logbook should be retained to provide a continuous record of the
last six months’ operations;

D5.1.9.1.27 List of documents, forms and additional information: For each flight, documents and
forms listed in ANO-024-FSXX-6.1 are carried onboard either in original or as a
certified true copy. When the certificates and the associated authorizations,
conditions and limitations are issued in a language other than English, an English
translation of all shall be included.

D5.1.9.2 GROUND HANDLING:

D5.1.9.2.1 For all ground handling operations;

D5.1.9.2.1.1 An organizational structure which includes the responsibilities and

authority for the management of all ground handling functions prior to
the issuance of an AOC;

D5.1.9.2.1.2 Line of responsibilities is clearly defined for ground handling functions

and associated with the following, when applicable:

D5.1.9.2.1.2.1 Ramp operations;

D5.1.9.2.1.2.2 Passenger services;

D5.1.9.2.1.2.3 Baggage services;

D5.1.9.2.1.2.4 Cabin services;

D5.1.9.2.1.2.5 Weight and balance control;

D5.1.9.2.1.2.6 Ground support equipment;

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D5.1.9.2.1.2.7 Fuel services.

D5.1.9.2.1.3 In case where all or a part of the functions and tasks related to ground
handling services have been contracted to a Ground Handling Agency
(GHA), all the above requirements shall be applicable to him.

Notes:
1) Before contracting out the ground handling to a GHA, it has to be assured that he is
appropriately licenced, his operational facilities are approved by PCAA. He has to be
equipped with ground handling manual and other related publications for handling
the AOC holder aircraft. Required training may also imparted to the staff of GHA by
the Operator if required;

2) Ground-handling responsibility shall be permanently maintained by the Operator,

even if all or part of the functions and tasks related to ground handling services have
been contracted to a Ground Handling Agency.

a) Fuelling procedures. A description of fuelling procedures, including:

i) Safety precautions during refuelling and defueling including when an
APU is in operation or when a turbine engine is running and the prop-
brakes are ON;
ii) Refuelling and defueling when passengers are embarking, on-board or
disembarking;
iii) Precautions to be taken to avoid mixing fuels.

b) Aeroplane, passengers and cargo handling procedures related to safety. A

description of the handling procedures to be used when allocating seats and
embarking and disembarking passengers and when loading and unloading the
aeroplane. Further procedures, aimed at achieving safety whilst the aeroplane is
on the ramp, must also be given;

c) Instructions for the conduct and control of ground de-icing/anti-icing operations

and description of policy and procedures. These shall include descriptions of the
types and effects of icing and other contaminants on aeroplanes whilst
stationary, during ground movements and during take-off. In addition, a
description of the fluid types used must be given including:
i) Proprietary or commercial names;
ii) Characteristics;
iii) Effects on aeroplane performance;
iv) Hold-over times; and
v) Precautions during usage.

D5.1.9.3 FLIGHT PROCEDURES:

D5.1.9.3.1 VFR/IFR Policy. A description of the policy for allowing flights to be made under
VFR, or of requiring flights to be made under IFR, or of changing from one to the
other;

D5.1.9.3.2 Navigation Procedures. A description of all navigation procedures relevant to the

type(s) and area of operation. Consideration must be given to:

D5.1.9.3.2.1 Standard navigational procedures including policy for carrying out

independent cross-checks of keyboard entries where these affect the
flight path to be followed by the aeroplane;

D5.1.9.3.2.2 MNPS navigation and navigation in other designated areas;

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D5.1.9.3.2.3 RNAV;

D5.1.9.3.2.4 In-flight replanning;

D5.1.9.3.2.5 Procedures in the event of system degradation;

D5.1.9.3.2.6 RVSM.

D5.1.9.3.3 Altimeter setting procedures;

D5.1.9.3.4 Altitude alerting system procedures;

D5.1.9.3.5 Ground Proximity Warning System (GPWS): GPWS with a forward looking terrain
avoidance system is a requirement on each aircraft. Instructions and training
requirements for the avoidance of controlled flight into terrain and policy for the use
of the Ground Proximity Warning System (GPWS);

D5.1.9.3.6 Policy and procedure on TCAS/ACAS/ FDR: Policy, instructions, procedures and
training requirements for the avoidance of collisions, use of the airborne collision
avoidance system (ACAS) and Flight Data Recorder;

D5.1.9.3.7 Policy and procedures for in-flight fuel management;

D5.1.9.3.8 Adverse and potentially hazardous atmospheric conditions. Procedures for operating
in, and/or avoiding, adverse and potentially hazardous atmospheric conditions
including:

D5.1.9.3.8.1 Thunderstorms;

D5.1.9.3.8.2 Icing conditions;

D5.1.9.3.8.3 Turbulence;

D5.1.9.3.8.4 Windshear;

D5.1.9.3.8.5 Jet stream;

D5.1.9.3.8.6 Volcanic ash clouds;

D5.1.9.3.8.7 Heavy precipitation;

D5.1.9.3.8.8 Sand storms;

D5.1.9.3.8.9 Mountain waves;

D5.1.9.3.8.10 Significant Temperature inversions;

D5.1.9.3.9 A policy and procedures for flight crew to record and report on volcanic activity.

D5.1.9.3.9.1 Wake Turbulence. Wake turbulence separation criteria, taking into

account aeroplane types, wind conditions and runway location;

D5.1.9.3.9.2 Crew members at their stations. The requirements for crew members
to occupy their assigned stations or seats during the different phases
of flight or whenever deemed necessary in the interest of safety;

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D5.1.9.3.9.3 Use of safety belts for crew and passengers. The requirements for
crew members and passengers to use safety belts and/or harnesses
during the different phases of flight or whenever deemed necessary in
the interest of safety;

D5.1.9.3.9.4 Admission to Flight Deck. The conditions for the admission to the flight
deck of persons other than the flight crew. The policy regarding the
admission of Inspectors from the Authority must also be included;

D5.1.9.3.9.5 Use of vacant crew seats. The conditions and procedures for the use
of vacant cockpit and cabin crew seats;

D5.1.9.3.9.6 Incapacitation of crewmembers. Procedures to be followed in the

event of incapacitation of crewmembers in flight. Examples of the
types of incapacitation and the means for recognizing them must be
included;

D5.1.9.3.9.7 Cabin Safety Requirements. Procedures pertinent to:

D5.1.9.3.9.7.1 Cabin preparation for flight, in-flight requirements and

preparation for landing including procedures for
securing the cabin and galleys;

D5.1.9.3.9.7.2 Passengers seating where, in the event that an

emergency evacuation is required, they may best assist
and not hinder evacuation from the aeroplane;

D5.1.9.3.9.7.3 Passenger embarkation and disembarkation;

D5.1.9.3.9.7.4 Refueling/defueling with passengers embarking on

board or disembarking and Smoking on board.

D5.1.9.3.10 Passenger briefing: The contents, means and timing of passenger briefing;

D5.1.9.3.11 Procedures for aeroplanes to be operated above 15 000 m (49 000 ft) to determine
the best course of action to take as specified in ANO-024-FSXX-6.2;

D5.1.9.3.12 Requirement for carriage of cosmic or solar radiation detection equipment.

Procedures for use and recording the readings including actions to be taken in the
event that limit values specified in the Operations Manual are exceeded.

D5.1.9.4 ALL WEATHER OPERATIONS:

D5.1.9.4.1 A description of the operational procedures associated with all weather operations.

D5.1.9.4.2 Non-Precision and Category I Operations;

D5.1.9.4.3 Low Visibility Operations.

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D5.1.9.5 EXTENDED DIVERSION TIME OPERATIONS (EDTO):

D5.1.9.5.1 Where relevant to the operations, the long-range navigation and operational
procedures, engine failure procedure for EDTO, dispatch requirements, operating and
planning minima and the nomination and utilization of diversion aerodromes.

D5.1.9.6 USE OF THE MINIMUM EQUIPMENT AND CONFIGURATION DEVIATION LISTS

(MEL/CDL):

D5.1.9.6.1 Unserviceabilities;

D5.1.9.6.2 MEL;

D5.1.9.6.3 Specific MEL & CDL.

D5.1.9.7 NON REVENUE FLIGHTS:

D5.1.9.7.1 Procedures and limitations for:

D5.1.9.7.2 Passenger Carrying Flights;

D5.1.9.7.3 Non-Passenger Flights like:

D5.1.9.7.3.1 Training flights;

D5.1.9.7.3.2 Proving Test flights;

D5.1.9.7.3.3 Ferry flights;

D5.1.9.7.3.4 Demonstration flights;

D5.1.9.7.3.5 Positioning flights.

D5.1.9.8 OXYGEN REQUIREMENT:

D5.1.9.8.1 Conditions under which Oxygen shall be used and the amount of Oxygen requirement
to supply all the crew members and passengers in accordance with ANO-024-FSXX-
6.2.

D5.1.9.8.1.1 Un-Pressurized Aeroplanes;

D5.1.9.8.1.2 Pressurized Aeroplanes;

D5.1.9.8.1.3 Crew Protective Breathing Equipment – Pressurized Aeroplanes;

D5.1.9.8.1.4 Crew Protective Breathing Equipment -- Non-Pressurized Aeroplanes –

Future Requirement.

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D5.1.9.9 NAVIGATION AND COMMUNICATION EQUIPMENT:

D5.1.9.9.1 A List of the Communication Equipment sufficient for conducting two-way

communication, receiving meteorological information and communications on the
aeronautical emergency frequency 121.5 MHz;

D5.1.9.9.2 A list of Navigation equipment that will enable each aircraft to proceed in accordance
with its operational flight plan and with the requirements of air traffic services;

D5.1.9.9.3 The equipment listed shall be sufficient to ensure that, in the event of the failure of
one item of equipment at any stage of the flight, the remaining equipment will enable
the aeroplane to navigate in accordance with operational flight plan and with the
requirements of air traffic services;

D5.1.9.9.4 Required Navigation equipment for flights in defined portions of airspace or on routes
where:

D5.1.9.9.5 RNP type has been prescribed;

D5.1.9.9.6 Minimum navigation performance specifications (MNPS) are prescribed;

D5.1.9.9.7 A reduced vertical separation minimum RVSM of 300 m (1000 ft) is applied between
FL 290 and FL 410 inclusive;

D5.1.9.9.8 On flights in which it is intended to land in instrument meteorological conditions.

D5.1.9.9.9 Requirement of equipment installation in such a way that the failure of any single unit
will not result in the failure of another unit;

D5.1.9.9.10 Adequate procedures and their implementation to ensure the timely distribution and
insertion of current and unaltered electronic navigation data to all aircraft that
requires it. This shall include monitoring both the processes and the products by
PCAA.

D5.1.10 DANGEROUS GOODS AND WEAPONS:

D5.1.10.1 Information and instructions on the carriage of dangerous goods, including action in
the event of an emergency.

D5.1.10.2 Operator’s policy on the transport of dangerous goods.

D5.1.10.3 Preparation and usage of acceptance checklist to prevent acceptance of dangerous

goods for transport by air unless they are accompanied by a completed dangerous
goods transport document and their marking, package, over pack or freight container
have been inspected in accordance with the Technical Instructions on Dangerous
Goods.

D5.1.10.4 Guidance on the requirements for acceptance, labeling, handling, stowage and
segregation of dangerous goods.

D5.1.10.5 Provision of information to employees, which will enable them to comply with the
requirements in the Technical Instruction and instructions as to the action to be taken
in the event of any emergency that might arise involving dangerous goods.

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D5.1.10.6 Provision of Instructions on Dangerous goods not to be loaded into the aircraft
unless the appropriate loading, segregation and inspection for damage or leakage
procedures are followed.

D5.1.10.7 Provision of written information (NOTOC) to the pilot-in-command on an aircraft in

which dangerous goods are carried in accordance with ICAO Technical Instructional.

D5.1.10.8 Provision of written & verbal information to the intending passengers in his aircraft of
the types of goods which are forbidden for transport aboard an aircraft either in
checked baggage or in carry on baggage. This shall be done through briefings,
notices on check-in counter, information on tickets / e-tickets etc.

D5.1.10.9 Procedure for retention of NOTOC on ground and its immediate accessibility to the
aerodromes of last departure and next scheduled arrival for each of its flights on
which dangerous goods are carried.

D5.1.10.10 Adequate in-flight procedures for emergency response for aircraft incidents involving
dangerous goods.

D5.1.10.11 Duties of personnel.

D5.1.10.12 Carriage of employees.

D5.1.10.13 Regular and random Inspection, surveillance and enforcement procedures by PCAA
for achieving compliance with its dangerous goods regulations. in accordance with
ICAO Technical Instructions.

D5.1.10.14 Procedures to convey information to emergency services and to appropriate

authorities in the event of an incident or accident of an aircraft carrying dangerous
goods.

D5.1.10.15 The conditions under which weapons, munitions of war and sporting weapons may
be carried.

D5.1.10.16 Initial and recurrent dangerous goods training programmes ( irrespective of carry or
no carry operation ) have been established and maintained by the organizations or
agencies, which are involved in the transport of dangerous goods.

D5.1.11 SECURITY:

D5.1.11.1 The authority and responsibilities of operations personnel.

D5.1.11.2 Security instructions and guidance of a non-confidential nature which must include
policy and adequate procedures:

a) For handling and reporting crime on board such as unlawful interference,

sabotage, bomb threats, and hijacking must also be included;

b) To enable cabin crew to discreetly communicate to flight crew in the event of

suspicious activity or security breaches in the passenger cabin;

(i) In relation to the flight crew compartment access;

(ii) In relation to a bomb threat or warning, when the aircraft is on the ground or
in flight.

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D5.1.11.3 Provision of a checklist on board the aircraft of the procedures to be followed in

searching for a bomb and for concealed weapons, explosives or other dangerous
devices that may be the object of an act of unlawful interference. The checklist shall
be supported by guidance on the appropriate course of action and information on the
least-risk bomb location specific to the aeroplane.

D5.1.11.4 Establishment of preventative security measures and a security-training programme

for cockpit and cabin crew that will require an approval by the PCAA before the AOC
is granted.

D5.1.12 LEASING:

D5.1.12.1 A description of the operational arrangements for leasing, associated procedures

and management responsibilities in accordance with ANO-016-FSXX-3.

D5.1.13 RULES OF THE AIR :

D5.1.13.1 Visual and instrument flight rules.

D5.1.13.2 Territorial application of the Rules of the Air.

D5.1.13.3 Communication procedures including Communication-failure procedures.

D5.1.13.4 The circumstances in which a radio listening watch is to be maintained.

D5.1.13.5 Signals.

D5.1.13.6 Time system used in operation;

D5.1.13.7 ATC clearances (read-back, confirmation and conformance) adherence to flight plan
and position reports.

D5.1.13.8 Visual signals used to warn an unauthorised aeroplane flying in or about to enter a
restricted, prohibited or danger area.

D5.1.13.9 Information and instructions relating to the interception of civil aeroplanes.

D5.1.13.10 Procedures for pilots observing an accident or receiving a distress transmission.

D5.1.13.11 The ground/air visual codes for use by survivors, description and use of signal aids.

D5.1.13.12 Distress and urgency signals.

D5.1.13.13 Policy and adequate procedures for the:

D5.1.13.13.1 Flight crew to record and report on routine meteorological observation

during flight and other non-routine & special observations during any
phase of the flight;

D5.1.13.13.2 Provision of pre-flight aeronautical information essential for the safety,

regularity and efficiency of air navigation to flight crew and operational
personnel, at any aerodrome authorized in its AOC and corresponding
Operations Specifications;

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D5.1.13.13.3 Preparation and dissemination of NOTAM to flight crew and

operations personnel;

D5.1.13.13.4 Preparation and dissemination of the information to flight crew and

operations personnel contained in the:

D5.1.13.13.4.1 Aeronautical Information Publication (AIP);

D5.1.13.13.4.2 Aeronautical Information Regulation and Control

(AIRAC);

D5.1.13.13.4.3 Aeronautical Information Circular (AIC).

D5.1.14 STANDARD OPERATING PROCEDURES:

D5.1.14.1 Standard operating procedures (SOP) that provide guidance to flight operational
personnel for each phase of flight including crew briefing as its integral part;

D5.1.14.2 The normal procedures and duties assigned to the crew, normal checklists, the
system and the timing for use of the checklists and a statement covering the
necessary coordination procedures between flight and cabin crew as an integral part
of SOP;

D5.1.14.3 Departure contingency procedures;

D5.1.14.4 Instructions on the clarification and acceptance of ATC clearances, particularly

where terrain clearance is involved;

D5.1.14.5 The normal procedures and duties must be included for Pre-flight, Pre-departure,
Altimeter setting and checking, Taxi, Take-Off and Climb;

D5.1.14.6 Departure, approach and landing briefings;

D5.1.14.7 Instructions on the maintenance of altitude awareness and the use of automated or
flight crew altitude call-out;

D5.1.14.8 Instructions on the use of autopilots and auto-throttles / auto-thrust in IMC;

D5.1.14.9 Stabilized approach procedure;

D5.1.14.10 Procedures for familiarization with areas, routes and aerodromes;

D5.1.14.11 Limitation on high rates of descent near the surface;

D5.1.14.12 Conditions required to commence or to continue an instrument approach;

D5.1.14.13 Instructions for the conduct of precision and non-precision instrument approach
procedures;

D5.1.14.14 Allocation of flight crew duties and procedures for the management of crew work
load during night and IMC instrument approach and landing operations.

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D5.2 PART B – AIRCRAFT OPERATING INFORMATION:

Note: All the manuals in this part including AOM, FCOM and Flight Manuals are updated by
implementing changes made mandatory or approved by PCAA, manufacturer or the
State of Registry if not registered in Pakistan.

Provision of a system to provide aircraft operating information to its operations staff and
flight crew, including mandatory revisions taking account of the differences between
types, and variants of types, under the following headings:

D5.2.1 GENERAL INFORMATION & UNITS OF MEASUREMENT:

D5.2.1.1 General Information e.g. aeroplane dimensions, including a description of the units of
measurement used for the operation of the aeroplane type concerned and
conversion tables.

D5.2.2 CERTIFICATION LIMITATIONS AND OPERATING LIMITATIONS:

D5.2.2.1 A description of the certification limitations and the applicable operational limitations
including:

D5.2.2.1.1 Certification status;

D5.2.2.1.2 Passenger seating configuration for each aeroplane type including a

pictorial presentation;

D5.2.2.1.3 Types of operation that are approved e.g. VFR/IFR, CAT II/III, RNP
Type, flights in known icing conditions etc;

D5.2.2.1.4 Crew composition;

D5.2.2.1.5 Mass and centre of gravity;

D5.2.2.1.6 Speed limitations;

D5.2.2.1.7 Flight envelopes;

D5.2.2.1.8 Wind limits including operations on contaminated runways;

D5.2.2.1.9 Performance limitations for applicable configurations;

D5.2.2.1.10 Limitations on wet or contaminated runways;

D5.2.2.1.11 Airframe contamination;

D5.2.2.1.12 Runway slope;

D5.2.2.1.13 System limitations.

D5.2.3 NORMAL, ABNORMAL AND EMERGENCY PROCEDURES:

D5.2.3.1 Provision of an aircraft operating manual and the checklists relating thereto as a part
of Operations Manual, for each aircraft type operated that contains the normal,
abnormal and emergency procedures relating to the operation of the aircraft to
operations staff and flight crew. Flight Crew Operating Manual (FCOM) shall include

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details of the aircraft systems, associated controls and instructions for their use, and
its design shall be in accordance with human factors principles.

D5.2.4 NORMAL PROCEDURES:

D5.2.4.1. The normal procedures and duties assigned to the crew, the appropriate
checklists, the system for use of the checklists and a statement covering the
necessary coordination procedures between flight and cabin crew. The following
normal procedures and duties must be included:

D5.2.4.1.1 Pre-flight;

D5.2.4.1.2 Pre-departure;

D5.2.4.1.3 Altimeter setting and checking;

D5.2.4.1.4 Taxi, Take-Off and Climb;

D5.2.4.1.5 Noise abatement;

D5.2.4.1.6 Cruise and descent;

D5.2.4.1.7 Approach, Landing preparation & briefing;

D5.2.4.1.8 VFR Approach;

D5.2.4.1.9 Instrument approach;

D5.2.4.1.10 Visual Approach and Circling Approach;

D5.2.4.1.11 Missed Approach;

D5.2.4.1.12 Normal Landing;

D5.2.4.1.13 Post Landing;

D5.2.4.1.14 Operation on wet and contaminated runways.

D5.2.5 ABNORMAL AND EMERGENCY PROCEDURES:

D5.2.5.1 The abnormal and emergency procedures and duties assigned to the crew, the
appropriate checklists, the system for use of the checklists and a statement
covering the necessary co-ordination procedures between flight and cabin crew.
The following abnormal and emergency procedures and duties must be included:

D5.2.5.1.1 Crew Incapacitation;

D5.2.5.1.2 Fire and Smoke Drills;

D5.2.5.1.3 Un-pressurised and partially pressurised flight;

D5.2.5.1.4 Exceeding structural limits such as overweight landing;

D5.2.5.1.5 Exceeding cosmic radiation limits;

D5.2.5.1.6 Lightning Strikes;

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D5.2.5.1.7 Distress Communications and alerting ATC to Emergencies;

D5.2.5.1.8 Engine failure;

D5.2.5.1.9 System failures;

D5.2.5.1.10 Guidance for Diversion in case of Serious Technical Failure;

D5.2.5.1.11 Ground Proximity Warning;

D5.2.5.1.12 ACAS / TCAS Warning;

D5.2.5.1.13 Wind shear;

D5.2.5.1.14 Emergency Landing/ Ditching.

D5.2.6 AIRCRAFT PERFORMANCE:

D5.2.6.1 Operating instructions and information on climb performance with all engines
operating, to enable the pilot-in-command to determine the climb gradient that can
be achieved during the departure phase for the existing take-off conditions and
intended take-off technique, as is specified in ANO-029-FSAC-2.0.

D5.2.6.2 Aircraft Performance which provides the necessary data for compliance with the
performance requirements must be included to allow the determination of:

D5.2.6.2.1 Take-off climb limits e.g. Mass, Altitude, Temperature;

D5.2.6.2.2 Take-off field length (dry, wet, contaminated);

D5.2.6.2.3 Net flight path data for obstacle clearance calculation or, where
applicable, take-off flight path;

D5.2.6.2.4 The gradient losses for banked climb outs;

D5.2.6.2.5 En-route climb limits;

D5.2.6.2.6 Approach climb limits;

D5.2.6.2.7 Landing climb limits;

D5.2.6.2.8 Landing field length dry, wet, contaminated) including the effects of an
in-flight failure of a system or device, if it affects the landing distance;

D5.2.6.2.9 Brake energy limits;

D5.2.6.2.10 Speeds applicable for various flight stages also considering wet or
contaminated runway(s).

D5.2.6.3 Supplementary data covering flights in icing conditions. Any certificated performance
related to an allowable configuration, or configuration deviation, such as anti-skid
inoperative, must be included.

D5.2.6.4 If performance Data, as required for the appropriate performance class, is not
available in the approved AFM, then other data acceptable to PCAA must be
included.

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D5.2.6.5 The maximum crosswind and tailwind components for each aeroplane type operated
and the reductions to be applied to these values having regard to gusts, low visibility,
runway surface conditions, crew experience, use of autopilot, abnormal or
emergency circumstances, or any other relevant operational factors.

D5.2.6.6 Additional Performance Data. Additional performance data where applicable

including:

D5.2.6.6.1 All engine climb gradients;

D5.2.6.6.2 Drift-down data;

D5.2.6.6.3 Effect of de-icing/anti-icing fluids;

D5.2.6.6.4 Flight with landing gear down;

D5.2.6.6.5 For aeroplanes with 3 or more engines, one engine inoperative ferry
flights;

D5.2.6.6.6 Flights conducted under the provisions of the CDL.

D5.2.7 Flight planning data for pre-flight and in-flight planning with different thrust/power and
speed settings:

D5.2.7.1 Data and instructions necessary for pre-flight and in-flight planning including factors
such as speed schedules and power settings. Where applicable, procedures for
engine(s)-out operations, ETOPS / EDTO particularly one-engine-inoperative cruise
speed and maximum distance to an adequate aerodrome determined and flights to
isolated aerodromes must be included;

D5.2.7.2 The method for calculating fuel needed for the various stages of flight.

D5.2.8 Mass and Balance: Instructions and data for the calculation of the mass and balance
including:

D5.2.8.1 Calculation system e.g. Index system;

D5.2.8.2 Information and instructions for completion of mass and balance documentation,
including manual and computer generated types;

D5.2.8.3 Limiting masses and centre of gravity for the types, variants or individual aeroplanes
used by the operator;

D5.2.8.4 Dry Operating mass and corresponding centre of gravity or index.

D5.2.9 Loading: Instructions, procedures and provisions for aircraft loading and securing of
load.

D5.2.10 MINIMUM EQUIPMENT LIST (MEL) AND CONFIGURATION DEVIATION LIST

(CDL):

D5.2.10.1 The minimum equipment list and configuration deviation list for the aeroplane types
operated and specific operations authorized, including any requirements relating to
operations in RNP airspace;

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D5.2.10.2 MEL shall include the navigational equipment and take into account the required
navigation performance for the route and area of operation;

D5.2.10.3 It shall take account of the aeroplane types and variants operated and the type(s) /
area(s) of operation including procedures to be followed when an aeroplane is being
despatched under the terms of its MEL/CDL.

D5.2.11 SURVIVAL AND EMERGENCY EQUIPMENT INCLUDING OXYGEN:

D5.2.11.1 A list of the survival equipment to be carried for the routes to be flown and the
procedures to verify the serviceability of this equipment prior to take-off. Instructions
regarding the location, accessibility and use of survival and emergency equipment
and its associated checklists must also be included.

D5.2.11.2 The procedure for determining the amount of oxygen required and the quantity that
is available. The flight profile, number of occupants and possible cabin
decompression must be considered. The information provided must be in a form in
which it can be used without difficulty.

D5.2.12 CABIN CREW – CHECKLIST FOR EMERGENCY, SAFETY EQUIPMENT &

INSTRUCTIONS FOR ITS USE:

D5.2.12.1 The normal, abnormal and emergency procedures to be used by the cabin crew, the
checklists relating thereto and aircraft systems information as required, including a
statement related to the necessary procedures for the coordination between flight
and cabin crew.

D5.2.13 EMERGENCY EVACUATION PROCEDURES:

D5.2.13.1 Emergency evacuation procedures, including type specific procedures, crew

coordination, assignment of crew’s emergency positions and the emergency duties
assigned to each crew member.

D5.2.13.2 Emergency evacuation procedures. A description of the duties of all members of the
crew for the rapid evacuation of an aeroplane and the handling of the passengers in
the event of a forced landing, ditching or other emergency.

D5.2.13.3 The ground/air visual codes for use by survivors, description and use of signal aids.

D5.2.14 AEROPLANE SYSTEMS:

D5.2.14.1 A description of the aeroplane systems, related controls, indications and

operating instructions.

D5.2.15 Aeroplane Instruments, Equipment and Flight Documents that includes the
requirements for MEL, all aircraft on all flights, flight recorder, all aeroplanes
operated as VFR flights and IFR flights, over designated land areas, on flights over
water, on long-range over-water flights, high altitude flights, icing conditions,
operated at night, weather radar, radiation indicator, complying with the noise
certification Standards, Mach number indicator, ground proximity warning systems
(GPWS), cabin crew seats, Emergency locator transmitter (ELT), Airborne Collision
Avoidance System (ACAS II) / TCAS, pressure-altitude reporting transponder,
Microphones, forward-looking wind shear warning system, a single pilot flights under
the Instrument Flight Rules (IFR) or at night, is followed as is specified in ANO-024-
FSXX-6.1.

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D5.2.15.1 Instructions for the preservation of flight recorder records and, if necessary,
associated flight recorders to the extent possible, in the event that the aeroplane
becomes involved in an accident or incident.

D5.2.15.2 Procedures for the retention of flight recorder records and flight recorders in safe
custody pending their disposition.

D5.3 PART C - AREAS, ROUTES AND AERODROMES:

D5.3.1 Provision of a route guide as a part of flight safety document system, to ensure that
the flight crew will have, for each flight, information relating to navigation aids,
communication facilities, aerodromes, instrument approaches, instrument arrivals
and instrument departures as applicable for the operation, and such other
information as the Operator may deem necessary for the proper conduct of flight
operations.

D5.3.2 Instructions and information relating to including minimum flight levels and altitudes
for each route to be flown and operating minima for each aerodrome planned to be
used, including:

D5.3.2.1 Minimum flight level/altitude for each route to be flown;

D5.3.2.2 Aerodrome operating minima for each of the aerodromes that are likely to be used
as aerodromes of intended landing or as alternate aerodromes;

D5.3.2.3 The increase of aerodrome operating minima in case of degradation of approach or

aerodrome facilities.

D5.3.3 The necessary information for compliance with all flight profiles required by
regulations, including but not limited to, the determination of:

D5.3.3.1 Take-off runway length requirements for dry, wet and contaminated conditions,
including those dictated by system failures which affect the take-off distance;

D5.3.3.2 Take-off climb, En-route climb, Approach and landing climb limitations;

D5.3.3.3 Landing runway length requirements for dry, wet and contaminated conditions,
including systems failures which affect the landing distance; and

D5.3.3.4 Supplementary information, such as tire speed limitations

D5.3.3.5 Communication facilities and navigation aids;

D5.3.3.6 Availability of aerodrome facilities, runway data, communication failure procedures,

MET services and aeronautical information;

D5.3.3.7 Approach, missed approach and departure procedures including noise abatement
procedures;

D5.3.3.8 Search and rescue facilities in the area over which the aeroplane is to be flown;

D5.3.3.9 A description of the aeronautical charts that must be carried on board in relation to
the type of flight and the route to be flown, including the method to check their
validity;

D5.3.3.10 Aerodrome categorisation for flight crew competence qualification.

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D5.4 PART D – TRAINING REQUIREMENTS:

D5.4.1 GENERAL:

D5.4.1.1 A training manual (Part D of Operations Manual) as part of the flight safety
documents system shall be developed, published, distributed and revised which
shall includes training programmes and syllabi for initial, recurrent, transition
(conversion), re-qualification, upgrade, recency of experience, familiarization,
differences, safety management and/or other specialized training, as applicable. The
Manual or a part thereof shall also include:

D5.4.1.1.1 Training policies and directives;

D5.4.1.1.2 Administrative support of Air Operator;

D5.4.1.1.3 List of designated instructors and line check airmen;

D5.4.1.1.4 Comprehensive syllabi, including lesson plans for approved training;

D5.4.1.1.5 Procedures for the conduct of examinations and maneuver tolerances;

D5.4.1.1.6 Procedures to require that flight crew members are properly trained
and examined on abnormal and emergency conditions;

D5.4.1.1.7 Procedures for remedial training and subsequent examination of flight

crew unable to achieve or maintain required standards;

D5.4.1.1.8 TCAS / ACAS training programme for pilots on ‘ACAS / TCAS

equipped aircraft’;

D5.4.1.1.9 CFIT, ALAR, UPRT, Stall Recovery.

D5.4.1.1.10 If a separate training organization is approved to provide Air

Operators’ crew training, the training provided and flight
documentation used to correctly reflect the Operators’ flight safety
documents system.

D5.4.1.2 Provisions for adequate ground and flight training facilities, flight simulation training
devices, computer-based training (CBT), etc.) and syllabus materials.

D5.4.1.3 Adequate procedures to ensure that all the necessary requirements are included in
the training manual, which shall be reviewed by the authority before granting the
AOC.

D5.4.2 FLIGHT CREW TRAINING PROGRAMME:

D5.4.2.1 The training programme shall include details of the initial and recurrent flight crew
training programme and shall:

D5.4.2.1.1 Consist of ground and flight training (in the types of aeroplane on
which the flight crew member serves), and shall include proper flight
crew coordination and training in all types of emergency or abnormal
situations or procedures caused by power plant, airframe or systems
malfunctions, fire or other abnormalities;

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D5.4.2.1.2 Include training in knowledge and skills related to CRM, human

performance and in the transport of dangerous goods;

D5.4.2.1.3 Be given on a recurrent basis, as determined by PCAA and shall

include an examination to determine competence;

D5.4.2.1.4 Include annual training in accomplishing the emergency duties and

functions and shall include instruction in the use of all emergency and
lifesaving equipment required to be carried, and drills in the
emergency evacuation of the aeroplane.

D5.4.2.2 The training for each flight crew member, particularly that relates to abnormal or
emergency procedures shall ensure that all flight crew members know the functions
for which they are responsible and the relation of these functions to the functions of
other crew members. The requirement for recurrent flight training in a particular type
of aeroplane shall be considered fulfilled by:

D5.4.2.2.1 The use, to the extent deemed feasible by the PCAA, of aeroplane
synthetic flight trainers approved by that State for that purpose; or

D5.4.2.2.2 The completion within the appropriate period of the proficiency check
in that type of aeroplane.

D5.4.2.3 The training shall cater for the following:

D5.4.2.3.1 Prohibition of in-flight simulation of emergency or abnormal situations

when passengers or cargo are being carried;

D5.4.2.3.2 Flight training may, to the extent deemed appropriate by PCAA, be

given in aeroplane synthetic flight trainers approved by PCAA or the
State where it is located for that purpose;

D5.4.2.3.3 The scope of the recurrent training may be varied and need not be as
extensive as the initial training given in a particular type of aeroplane;

D5.4.2.3.4 The use of correspondence courses and written examinations as well

as other means may, to the extent deemed feasible by PCAA, be
utilized in meeting the requirements for periodic ground training.

D5.4.2.4 The requirement for recurrent flight training in a particular type of aeroplane may be
considered fulfilled if:

D5.4.2.4.1 The use, to the extent deemed feasible by the PCAA, of aeroplane
synthetic flight trainers approved by PCAA for that purpose; or

D5.4.2.4.2 The completion of the proficiency check twice within any period of one
year in that type of aeroplane to check Piloting technique, Ability to
execute emergency procedures and Compliance with IFR.

D5.4.2.5 Part D shall also include:

D5.4.2.5.1 Instructions and training requirements for the avoidance of controlled

flight into terrain (CFIT) and policy for the use of the ground proximity
warning system (GPWS); Stall & Recovery, UPRT, etc

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D5.4.2.5.2 Policy, instructions, procedures and training requirements for the

avoidance of collisions and the use of the airborne collision avoidance
system (ACAS / TCAS);

D5.4.2.5.3 Established for its flight crew an ACAS training programme on ACAS.

D5.4.2.5.4 Established for its flight crew a UPRT (aeroplane upset and recovery)
program.

D5.4.3 CABIN CREW TRAINING PROGRAMME:

D5.4.3.1 The training Manual or a part thereof shall include:

D5.4.3.1.1 A training programme on cabin crew duties, approved by PCAA, to be

completed by all persons before being assigned as a cabin crew prior
to the issuance of an AOC;

D5.4.3.1.2 A recurrent training programme, approved by PCAA including an

examination to determine competence, annually.

D5.4.3.2 The training programmes shall include theoretical and practical training addressing
at least the following:

D5.4.3.2.1 Basic indoctrination in the different functions, duties and

responsibilities of cabin crew members;

D5.4.3.2.2 Introduction to aircraft systems and limitations;

D5.4.3.2.3 Aircraft emergency evacuation, life-safety equipment and related

information to passengers;

D5.4.3.2.4 Cabin crew members assignment, coordination and two-way

communication;

D5.4.3.2.5 Knowledge and skills related to the transport of dangerous goods;

D5.4.3.2.6 Security procedures to enable cabin crew to discreetly communicate

to flight crew in the event of suspicious activity or security breaches in
the passenger cabin;

D5.4.3.2.7 CRM.

D5.4.3.3 Competency, duties and Obligation as specified in ANO-018-FSXX-3.

D5.4.3.4 Minimum requirements for selecting and appointing cabin crew instructors, LCC and
DCCC.

D5.4.3.5 Requirements for maintaining, on a recurrent basis, knowledge, skills and

qualifications of cabin crew instructors and DCCCs.

D5.4.3.6 A surveillance programme by PCAA to ensure that the appointed instructors and
examiners for cabin crew maintain their competency with respect to delegated tasks.

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D5.4.4 FOO TRAINING PROGRAMME: (THE TRAINING MANUAL OR A PART THERE

OF SHALL INCLUDE):

D5.4.4.1 Details of the flight operations officer/flight dispatcher training programme when
employed in conjunction with a method of flight supervision prior to the issuance of
an AOC.

D5.4.4.2 The training programme, duties and responsibilities (privileges) of flight operations
officer/flight dispatcher shall essentially cover the contents as specified in ANO
91.0012, Issue-5. The training programme shall cater for:

D5.4.4.2.1 Civil air law and regulations

D5.4.4.2.2 Aviation indoctrination

D5.4.4.2.3 Use of Operations Manual

D5.4.4.2.4 Aircraft performance

D5.4.4.2.5 Navigation

D5.4.4.2.6 Flight planning and monitoring

D5.4.4.2.7 Rules of the air, communication and air traffic management

D5.4.4.2.8 Meteorology

D5.4.4.2.9 Mass and balance control

D5.4.4.2.10 Use of MEL/CDL

D5.4.4.2.11 Transport of dangerous goods by air

D5.4.4.2.12 Security procedures

D5.4.4.2.13 Emergency response plan

D5.4.4.2.14 Flight observation

D5.4.4.2.15 Recurrent training programme

D5.4.4.2.16 Minimum requirements for the Air Operator to select and appoint flight
dispatch/flight operations officers ground instructors

D5.4.4.2.17 Requirement to maintain on a recurrent basis, the knowledge, skills

and qualifications of flight dispatch/flight operations officers ground
instructors.

D5.4.4.3 Minimum requirements to select and appoint flight dispatch/flight operations officers
ground instructors in accordance with ANO 91.0012, Issue-5.

D5.4.4.4 Requirement to maintain, on a recurrent basis, the knowledge, skills and

qualifications of flight dispatch/flight operations officers ground instructors in
accordance with ANO 91.0012, Issue-5.

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D5.4.5 DANGEROUS GOODS: THE TRAINING MANUAL (OPS MANUAL PART D)

SHALL INCLUDE:

D5.4.5.1 Dangerous Goods Training Requirements: In accordance with CARs 94, ANOs and
ICAO Technical instructions, specific training programmes to be established and
maintained for/by:

D5.4.5.1.1 Shippers of dangerous goods, including packers and shippers agents;

D5.4.5.1.2 Air Operators;

D5.4.5.1.3 Agencies which perform, on behalf of the operator, the act of

accepting, handling, loading, unloading, transferring or other
processing of cargo;

D5.4.5.1.4 Agencies located at an aerodrome which perform, on behalf of the

Operator, the act of processing passengers;

D5.4.5.1.5 Agencies not located at an aerodrome which perform, on behalf of the

Operator, the act of checking in passengers;

D5.4.5.1.6 Agencies other than Operators involved in processing cargo;

D5.4.5.1.7 Agencies engaged in the security screening of passengers and their

baggage.

D5.4.5.2 Dangerous goods procedures and training programmes

D5.4.5.2.1 Dangerous goods procedures and training programmes incorporated

in either the Operations Manual or in a separate document as a part of
the flight safety documents system;

D5.4.5.2.2 Dangerous goods training programmes review and approval

requirement by FSD, PCAA;

D5.4.5.2.3 A training programme for ground and flight personnel, even when not
authorized to transport dangerous goods by air (no carry of dangerous
goods by Operator);

D5.4.5.2.4 Procedures to convey information to emergency services and to

appropriate authorities in the event of an incident or accident of an
aircraft carrying dangerous goods.

D5.4.6 SECURITY: THE TRAINING MANUAL (OPS MANUAL PART D) SHALL

INCLUDE:

D5.4.6.1 Security training programme addresses, as applicable, at least the following:

D5.4.6.1.1 Security of the flight crew compartment;

D5.4.6.1.2 Aircraft search procedure checklist and guidance on least-risk bomb

locations where practicable;

D5.4.6.1.3 Determination of the seriousness of any occurrences;

D5.4.6.1.4 Crew communication and coordination;

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D5.4.6.1.5 Appropriate self-defence responses;

D5.4.6.1.6 Use of non-lethal protective devices assigned to crew members whose

use is authorized by PCAA or the State of the Operator;

D5.4.6.1.7 Understanding of behavior of terrorists;

D5.4.6.1.8 Live situational training exercises regarding various threat conditions;

D5.4.6.1.9 Flight deck procedures to protect the aeroplane;

D5.4.6.1.10 Post-flight concerns for the crew.

D5.4.7 CREW RESOURCE MANAGEMENT:

D5.4.7.1 Contents of training programme shall be in accordance with human factor principle
and shall be approved by PCAA.

D6. COMPLIANCE WITH OPERATIONS MANUAL:

D6.1 An Operator shall be responsible to ensure that the crew members of an aircraft and
the personnel employed by an Operator on operational control duties comply with all
instructions relating to their duties which are contained in Operations Manual.

E. EVIDENCES (ACRONYMS / RECORDS / REFERENCES):

E1. ACRONYMS:

AIC : AERONAUTICAL INFORMATION CIRCULAR

AIP : AERONAUTICAL INFORMATION PUBLICATION
AIRAC : AERONAUTICAL INFORMATION REGULATION AND CONTROL
ANO : AIR NAVIGATION ORDER
AOC : AIR OPERATOR CERTIFICATE
AOM : AIRCRAFT OPERATING MANUAL
ATS : AIR TRAFFIC SERVICE
CARs : CIVIL AVIATION RULES
CBT : COMPUTER BASED TRAINING
CDL : CONFIGURATION DEVIATION LIST
CFIT : CONTROLLED FLIGHT INTO TERRAIN
CRM : CREW RESOURCE MANAGEMENT
DCCC : DESIGNATED CHECK CABIN CREW
DFS : DIRECTOR FLIGHT STANDARDS (PCAA)
DGR : DANGEROUS GOODS
ELT : EMERGENCY LOCATOR TRANSMITTER
EDTO : EXTENDED DIVERSION TIME OPERATIONS
FCOM : FLIGHT CREW OPERATING MANUAL
FDR : FLIGHT DATA RECORDER
FOO : FLIGHT OPERATIONS OFFICER
FSD : FLIGHT STANDARDS DIRECTORATE
GHA : GROUND HANDLING AGENTS
GM : GENERAL MANAGER
GPWS : GROUND PROMIXITY WARNING SYSTEM
ICAO : INTERNATIONAL CIVIL AVIATION ORGANIZATION
IFR : INSTRUMENT FLIGHT RULES
IMC : INSTRUMENT METROLOGICAL CONDITION

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MEL : MINIMUM EQUIPMENT LIST

MNPS : MINIMUM NAVIGATION PERFORMANCE SPECIFICATIONS
NOTAM : NOTICE TO AIRMEN
NOTOC : NOTIFICATION TO CAPTAIN
PCAA : PAKISTAN CIVIL AVIATION AUTHORITY
PPC : PILOT PROFICIENCY CHECK
QAR : QUICK ACCESS RECORDER
RAs : RESOLUTION ADVISORIES
RFFS : RESCUE AND FIRE FIGHTING SERVICES
RNAV : AREA NAVIGATION
RNP : REQUIRED NAVIGATION PERFORMANCE
RPT : REGULAR PUBLIC TRANSPORT
RVSM : REDUCED VERTICAL SEPARATION MINIMA
SMS : SAFETY MANAGEMENT SYSTEM
SOP : STANDARD OPERATING PROCEDURE
TA : TRAFFIC ADVISORIES
TCAS : TRAFFIC ALERT AND COLLISION AVOIDANCE SYSTEM
VFR : VISUAL FLIGHT RULES

E2. RECORDS:

Nil

E3. REFERENCES:

E3.1 ICAO Annex 6, Part-1, UK CAAP 215-1.

IMPLEMENTATION:
This Air Navigation Order shall be implemented with effect from 26th February, 2015 and
supersedes ANO 91.0003 (Issue-4).

- s/d -

( MUHAMMAD YOUSAF )
Air Marshal (Retd)
Director General,
Dated: - 25 February, 2015 Pakistan Civil Aviation Authority

- s/d -

( CAPT. NASIMULLAH )
Director Flight Standards

Dated- 20th February, 2015

File No. HQCAA/1077/014/FSAC

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