What do you know about Emirates Airlines?
Answer:
Emirates is one of the world’s leading airlines, known for its exceptional customer service,
innovative approach, and luxurious travel experiences. It operates the largest fleet of Airbus
A380s and Boeing 777s, connecting passengers to over 150 destinations across six continents.
Emirates consistently wins awards for excellence, including "Best Airline in the World" and
"Best In-Flight Entertainment."
I admire how Emirates embodies its mission of connecting people and cultures through safe,
comfortable, and efficient travel. Their focus on diversity and inclusion aligns with my passion
for creating memorable experiences in multicultural environments.
First Aid Knowledge
Q: How would you handle a medical emergency onboard, such as a passenger experiencing
difficulty breathing?
Answer:
In such a situation, my priority would be the passenger’s safety and comfort. I would first ensure
the affected passenger is in a safe and comfortable position—ideally sitting upright to aid
breathing. Then, I would follow Emirates’ standard first aid protocols by:
1. Asking the passenger if they have any medication, such as an inhaler, and assisting them
in using it.
2. Informing the senior crew or purser about the situation.
3. Using the onboard first aid kit if necessary, or requesting assistance from any trained
medical personnel among the passengers.
4. Continuously monitoring the passenger’s condition and keeping the captain informed, as
a medical diversion might be required.
This approach ensures the passenger’s well-being while maintaining order and calm among other
passengers.
Personal Stories (STAR Method)
Q: Can you share a time when you went above and beyond to help someone?
Answer:
Situation: While working at RDB Design Studio as a principal architect, I had a client who was
extremely anxious about meeting a tight deadline for a project launch. The timeline seemed
impossible due to unforeseen design changes they requested.
Task: My goal was to ensure the project met the deadline without compromising quality,
keeping the client reassured throughout the process.
Action: I coordinated with my team to work extra hours, personally handled client meetings to
clarify changes, and delegated tasks efficiently to save time. I also implemented a daily progress
update system to keep the client informed and reduce their anxiety.
Result: The project was delivered on time, exceeding the client’s expectations. Their gratitude
and satisfaction reaffirmed the importance of going the extra mile to create a positive experience.
I would bring this same dedication to Emirates, ensuring passengers feel cared for and their
needs are met beyond expectations.
Q: Can you describe a time when you resolved a conflict in a team?
Answer:
Situation: As an Architect II at Advanced Design Services, my team faced a disagreement
between two members over how to approach a design challenge. The conflict was delaying
progress.
Task: My responsibility was to mediate and guide the team toward a consensus while
maintaining a positive working environment.
Action: I organized a team meeting where both members could present their viewpoints. I
facilitated a respectful discussion, helping them identify common goals and areas of
compromise. Together, we brainstormed a combined solution that incorporated the best elements
of both perspectives.
Result: The team resolved the disagreement, and we delivered the project on schedule. This
experience taught me the value of active listening, empathy, and collaboration—skills that are
crucial when working in a team as diverse as Emirates cabin crew.
Q: Share an example of a time you stayed calm under pressure.
Answer:
Situation: During my time at Pablo + Associates, I was tasked with delivering a critical
presentation to a client, but our lead designer was unavailable, and some materials were
incomplete due to a last-minute technical issue.
Task: I needed to adapt quickly, fill in the gaps, and deliver a professional presentation to keep
the client confident in our work.
Action: I immediately reviewed the missing materials, prepared simplified versions using
available resources, and focused on emphasizing the broader vision of the project during the
presentation. I stayed composed and confident, addressing all client questions honestly and
transparently.
Result: The client appreciated my quick thinking and was impressed by the presentation. The
experience reinforced my ability to handle unexpected challenges calmly and effectively—an
essential quality for cabin crew during flights.
