THANHAN IMPORT EXPORT CO.

LTD TERM AND CONDITION

We ask that you read this very carefully before making payment.

We request that you kindly ask questions if there is something you do not understand or seems unclear.
We hope you realize that by keeping to the terms of this Agreement both you, the Buyer (as defined
herein) and THANHAN IMPORT EXPORT CO. LTD, the Company (as defined herein), have the
basis for an ongoing and hopeful relationship. Together, we are the Parties to this Agreement. Together
we are the collaborators of your new wig and hopefully decisions to continue our relationship long
into the future.

Introduction
Buyer agrees to the terms and conditions outlined in this agreement (”Agreement”) with respect to the
goods, services and information provided by and through your purchase of any THANHAN IMPORT
EXPORT CO.LTD item. This Agreement constitutes the entire and only agreement between the
Company and the Buyer and supersedes any and all prior or contemporaneous agreements
representations, warranties and understandings with respect to the goods, services and information
provided by the Company.
Buyer agrees to review this Agreement prior to the Initial Consultation and prior to purchasing
anything. Purchase of a good or service shall be deemed acceptance of this Agreement and an
understanding of the terms set forth herein.

Payment Policy
INITIAL CONSULTATION FEE: There is a NON-REFUNDABLE $250.00 consultation fee
(“Consultation Fee”). It shall be applied to the price of any wig purchased. The Initial Consultation
Fee is non-refundable and is consideration for the time spent in discussing any wig purchase.
DEPOSIT: After the Initial Consultation and payment of the Initial Consultation Fee, when
purchasing a new wig, based on the agreement of both parties, the deposit will be from 30% -100% of
the order value.Deposit for any wig. The Deposit is NON-REFUNDABLE.
FINAL PAYMENT: Final Payment shall be made to THANHAN IMPORT EXPORT CO. LTD at the
start of the Production Period, at the time of the new cut or first cut, at which point the wig becomes
the property of the Buyer, subject only to abandonment.
TAXES: All wig options are priced without taxes depending on jurisdiction, buyers will have to pay
taxes associated with shipping the order.

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EXCHANGE RATE: Merchant will be the final decision maker on Exchange Rate (USD – VND)
and will disclose Exchange Rate on payment link before you pay. Once you agree to pay, you fully
understand and agree to the Exchange Rate from us.

Payment: Buyer represents and warrants that (i) the credit card information supplied is true, complete
and correct and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card company
and (iii) Buyer shall pay any charges incurred by Buyer at the amounts in effect at the time incurred,
including all applicable taxes and fees and (iv) Buyer will not cancel any credit cards on file with
THANHAN IMPORT EXPORT CO.LTD during the pendency of this Agreement. Buyer shall be
responsible for all charges incurred through the use of credit card authorization to the Company.
Buyer shall not reverse any fees from the debit/credit card; but, in the event of any disagreement, will
apply the Notice/Choice of Law/Forum section of this Agreement.
Any such reversal of payment shall be deemed a breach of this Agreement and shall be immediately
actionable.

SHIPPING POLICY

We process orders on business days which are Monday through Friday, Eastern Standard Times, and
exclude holidays observed by the Post Office.

Processing Time: 6 - 30 days (depending on the order’s quantity and quality).

Estimated Delivery: 3-10 days to international (in regular seasons) or more depends on holiday
seasons but will not exceed 60 days.

We are shipping with specialists in international shipping and courier delivery services! The tracking
number will be informed to you via email around 4 - 7 days since your parcel is picked up by the
carrier.

All shipping costs and taxes will be paid by the buyer.

All packages sent by DHL/UPS/Fedex are noted as Synthetic fiber/Synthetic hair and (although all of
our hair is still 100% real human hair). This is the only way for us to send hair and customers can
easily receive the package without having trouble with custom and high custom fees. When you make
the payment, you agree and are fully aware of this note and will not make any claim regarding this
note on the product.
ORDER TRACKING
You will receive a confirmation email/Chat with a tracking link so that you can follow your order all
the way home! Please allow 2-4 days for the carrier to scan your package into their system.

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If you attempt to track your package and there is no information available that just means the carrier
has not processed your package yet. When the package is scanned into their system, tracking events
will populate on the tracking page.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order
gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or
redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

CANCEL AN ORDER
When you place an order in advance, you can change the type and quantity of the goods or cancel the
order within 24 hours from the time of successful payment.
We will refund 100% if you notify us within 24 hours from the time of successful payment.
After 24 hours to 72 hours, since the order is successfully paid, the order cannot be changed and if you
cancel the order before receiving the goods, 20% of the total purchase value will be charged.
After 72 hours, since the order is successfully paid, the order cannot be canceled and Buyer must
accept the order.
REFUND & RETURNS
THANHAN IMPORT EXPORT CO.LTD’S HAIR PRODUCTS ARE NON-RETURNABLE AND
NON-REFUNDABLE.
IF SOMETHING ARRIVES DAMAGED, IT WILL BE REPAIRED SUBJECT TO THE TERMS
AND CONDITIONS SET FORTH HEREIN. ANY ITEM, NOT PICKED UP BY THE BUYER
WITHIN ONE (1) YEAR OF THE DATE NOTICE THAT THE ITEM IS READY FOR PICKUP,
WILL BE FORFEITED AND WILL BECOME THE PROPERTY OF THANHAN IMPORT
EXPORT CO.LTD. NO REFUND WILL BE OFFERED.
1. Compensation & Return/Refund Policy
We accept seriously damaged orders caused by our company to be compensated or refunded/returned
after 3 days of receiving. However, all cases should be reviewed and agreed upon by both parties.
During the process of using goods, when encountering any problem, Buyer must notify and cooperate
with Seller by sending all clear and persuasive proof (videos, pictures, etc) showing the product’s
problem if they wish to have a solution. We have the right to refuse to solve cases with no clear proof.
We do not accept “return and refund” if Buyer themselves do use and take care of products in wrong
way.
We only issue a refund when we have received the product sent by customers.

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All returned orders must remain untouched, worn, tampered. Therefore, customers can’t send back
products that have been used, worn, or tampered.
Customers will directly send the package back if they want to return the hair. All transactions fees,
shipping fees, and customs fees are responsible by customers in all cases.
We will not be responsible for packages damaged by customers or lost packages on return.
We don’t allow customized orders (product inquiries that are NOT in our catalog provided by our sales
representative or based on the pictures or videos sent by customers) to be refunded/returned or
compensated.
In case any problem occurs, we have tried to assist but the buyer does not cooperate to resolve the
problem, after 72 hours, the buyer will be responsible for any problem.
All orders can’t be returned or refunded after 7 days of receiving (tracked by DHL/UPS/Fedex
tracking code).
Once your order is paid, we won’t accept the order to be canceled. If a customer cancels the order in
the middle of the production process or after the order is finished without our approval, we have a
right to take the customer’s deposit money to compensate for damages caused by customers.
2. Return policy.
Step 1: We provide customers shipping details (location, phone number, shipping method, package
notes)
Step 2: Customers give us videos and pictures showing clearly the product status and quantities and
inform us about the product quantities through WhatsApp/email/ other Social network.
Step 3: Customers give us the shipment bill, tracking number provided by the shipping company they
used.
Step 4: We inform customers when we have received the packages.
Step 5: We only issue refunds when we have inspected and confirmed that the product is intact
Buyer must pay all shipping cost (shipping fee, tax, custom fee) to our address.
Color/Style/Quality
We ensure 80-90% textures (styles, colors) accurateness for all products due to the fact that the hair in
pictures, videos, and in real-life looks different.
Buyer understands that every Wig is a specialty item made to order, with specifications to size, shape,
quality, style and color which is a labor of love and time intensive. Buyer understands that
THANHAN IMPORT EXPORT CO.LTD uses only the highest quality natural human hair which is
subject to the nuances of the medium. While THANHAN IMPORT EXPORT CO.LTD shall endeavor
to make each Wig to the Buyer’s exact and precise specifications, including but not limited to color,
style and length, because THANHAN IMPORT EXPORT CO.LTD uses only natural human hair,
there can be slight variations in the color just as there would be if the hair were to be Buyer’s own
natural hair. The color can oxidize with time, just as human hair and should be understood in that
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context. The style can change slightly due to weather conditions, changes of season and all variables
that affect human hair. As such THANHAN IMPORT EXPORT CO.LTD reserves the right to charge
Buyer for any changes to color or length of an ordered item beyond three months post-delivery, subject
to the Product Warranty.
In case the buyer suspects that our product is Synthetic, the buyer must cooperate with us and provide
testing video recording of the entire wig testing process according to our instructions.
Popular incidents with shipment/package
1. Losing the package
In case the package is missing, the Sellers will need from 3 - 30 days (depending on the transportation
process) to check and investigate with the transportation company. During this time, the Sellers don’t
accept refunds until problem are solved.
Case 1: the Sellers won't accept a refund when a package is determined as successfully delivered by
the transportation company with full proof.
The sellers will not be responsible for compensation or other complaints if the buyers reports the
package as lost when the package is reported successfully delivered by the transportation company or
third party.
Case 2: When a package is determined as a mistake of the transportation company:
1. The package is still in Vietnamese territory: The Sellers will accept re-make order and resend it
to the customers (same as the previous order and no extra fee).
2. The package is no longer in Vietnam territory: We will not be responsible if the package has
been shipped out of Vietnam. The customer will have to work with the shipping carrier on the
package themselves. The buyer will still give their best support to find the package.

2. Receiving wrong product (size, styles, quality)/ damaged product/ lack of order
When you receive the items PLEASE TAKE VIDEO before and while opening the parcel/ package.
Following our note below:
2.1. Video must be provided while unboxing/ unpackaging the items.
2.2. Pictures are not acceptable as proof.
We will not accept to return or refund if you don't provide a full video during opening unbox your
parcel.