Workbook

Madeleine Williamson

Business
Partner
Your Employability Trainer

@ Pearson F T Publishing GSE

 1} Working day

Vocabulary 1 . 1 Jobs a n d tasks

Complete the sentences with the words in the box.

answer calls data do emails meetings orders start travels writes

1 The Sales Assistants 6 My boss sales

work at 9 a.m. reports.
2 The Production Engineer writes a lot of 7 We go to on
Thursdays.
3 The Sales Manager 8 I a lot of research in
customers every week. my job.
4 The Admin Assistants 9 The Admin Assistant processes
the phone.
5 The Project Manager often 10 Our manager analyses sales
for work.

Write sentences about Nico and Paula. Use the notes.

Nico is an Admin Assistant. Paula is a Project Manager.
1 starts work early (always) 4 does research (often)
He always starts worte earttj . She .
2 travels for work (never) 5 goes to meetings with clients (sometimes)
He . She .
3 calls customers (usually) 6 processes orders (rarely)
He . She .

1.2 Work tasks a n d activities

Choose the correct option.
1 Emilio needs to create the brief/ talk with instructions for the project.
2 They need an agenda / update from the team with a l l their new information.
3 We have a budget/ data meeting tomorrow to discuss production costs.
4 Our Admin Assistant usually books/ creates a meeting room for the team.
5 We have five things on the agenda / presentation to discuss.
6 Can you book / calculate the production costs today, please?
7 The sales team prepares discussions / presentations for all our new products.

4 Complete the dialogue with the words in the box.

about available busy date fine see shall then

A: Sorry, but I need to change the 1 of the management meeting.

2
B: Are you on Tuesday the tenth, in the afternoon?
A: No, I'm in a client meeting on Tuesday. How 3 Wednesday afternoon?
4
B: Sorry, I'm afraid I'm then. What about Thursday?
A: Thursday morning is good. 5 we meet in my office?
6
B: I usually start work at 8.30 a.m. How about ?
7
A: Yes, that's . We can go for coffee with the team.
8
B: youthen.

4
 < ■■>
G r a m m a r 1.1 Facts and routines
Complete the sentences with the correct form of the verbs in the box.

call do finish notbe(x2) not have network travel

1 Henri and Fiona often for work.

2 Mauricio research on new products.
3 Laura on Fridays. She works from Monday to Thursday.
4 They work at 6 p.m.
5 Susanna meetings tomorrow.
6 Tomas a Finance Manager, he's a Sales Manager.
7 She customers every day.
8 Kerim and Jorge IT specialists, they're Project Managers.

Put the words in the correct order to make sentences.

1 often / Sylvia I reports / writes / sales / .

2 until 7 p.m. / work I usually / we / on Wednesdays I .

3 analyses /Klaus / d a t a / r a r e l y / .

4 before / process / they I orders / 4 p.m. I always I .

5 goes I sometimes / Fred / to / with I meetings I the sales team / .

6 never /phone /answers /Harry / t h e / .

1.3 Questions
Choose the correct option.
1 A: How often /Where do you take 4 A: When/ What do you take a break?
a break at work? B: About 11a.m.
B: Two or three times a day.
5 A: What/ When time do you
2 A: What /Where is the meeting finish work?
this morning? B: Usually at 6.30 p.m.
B: In meeting room five.
6 A: Wow /Where long is the
3 A: l/l//?ere / l/V7?/c/? desk do you work at? presentation this afternoon?
B: The desk by the window. B: About an hour.

4 Complete the questions with is, are, do or does.

1 What the gym's opening hours?
2 you use the gym at work?
3 your boss start work before you?
4 Renata at work today?
5 How many people in the office today?

6 she have lunch a t her desk?

7 Where the toilet?
8 When the meeting start?
 Working day

Reading a n d Scheduling meetings

Listening
Hi Nadia, Hi Jan,
I hope you are well. Thanks for your message.
We need to have a budget meeting I’m sorry, I’m not available o n
next week. I'm available all day on Wednesday or Thursday. I need
Wednesday and Thursday, 15-16th to prepare a presentation on
September. Are you available on Wednesday, and o n Thursday I have
those days? team meetings in the morning and
Best regards, a client meeting all afternoon. How
about Friday?
Jan
Best regards,
Nadia

Hi Nadia,
Sorry, I usually travel for work on
Fridays. How about Monday 13th Hi Jan,
September? Is 11 a.m. OK? Shall we Perfect. See you in your office at
meet in my office? 11 a.m. on Monday.
Best regards, Best regards,
Jan Nadia

Read the emails and choose the correct option.

1 When do Jan and Nadia need to have a budget meeting?
a tomorrow b this week c next week
2 What does Nadia need to do on Wednesday?
a meet clients b prepare a presentation c have a team meeting
3 What does Jan usually do on Fridays?
a work from home b travel for work c make calls
4 What day is the budget meeting?
a Monday b Wednesday c Friday

Read the emails again and complete the sentence.

The budget meeting is on th September, at a.m. in 's office.

3 4’ 1 0 1 Listen to the conversation between Jan and Nadia and complete the
sentences with the dates and times in the box.

1.30 3.00 8 9 10 1 1 11.15 13

1 Nadia has a meeting with new clients on th September.

2 Nadia is available on Wednesday th, but Jan is busy.
3 Nadia has a phone call with the Madrid office at p.m. and a management meeting
at p.m.
4 Jan needs to send his report before a.m.
5 Nadia can finish her meetings by a.m.
6 The budget meeting is at a.m. on t h September.

4 Listen again. Where is the budget meeting?

 Writing A survey
Complete the questions in a workplace survey with one word in each gap.

1 long does it take you to travel to 5 Do work in an office with windows?

work every day?
O Yes O No
O 0-30 min O 30-60 min O 1 hour +
6 do you usually have lunch?
2 you sometimes work from home?
O In the canteen
O Yes O No O In a cafe or restaurant
O At your desk
3 How hours do you work
every week? 7 you usually work in a team or on
your own?
4 time do you start and finish work?
8 How do you take a break?

Put the words in the correct order to make questions.

1 at work / do / use / the / you / gym / ?

2 the canteen / when / have / do you / lunch / in / ?

3 your office / work / many / how / people / in / ?

4 car park / do / how / you / use / the / often / ?

5 work / the evening / do / at home / you / in / ?

6 the meeting rooms / where / in / are / your workplace / ?

You want to find out about the health and fitness of your colleagues at work or
where you study. Use the notes to write questions for the survey below.
1 gym facilities / y o u r workplace/?
2 many times / w e e k / w a l k to w o r k / ?
3 always /use / l i f t / ?
4 how often /exercise /after w o r k / ?
5 eat I fruit and vegetables / every day I ?
6 how many / cups coffee / have / every day / ?

Health and fitness survey >

1
O Yes O N o
2
O Every day O Four times O Three times O Twice OOnce
3
O Yes, always O Sometimes O No, never
4
O Every day O Four times O Three times O Twice OOnce
5
O Yes, always O Sometimes O No, never
6
06+ 05 04 03 02 O1 OO
 Functional Talking about people and roles
language 2 >1.02 Put the conversations into the correct order. Then listen and check.
1 a I I Helen: Nice to meet you, Theo.
b | Mark: Helen, this is Theo from the Geneva office.
c O Theo: Nice to meet you, too, Helen.
2 a | | Theo: He's fine.
b | Helen: Do you know Louis in the Geneva office?
Helen
c 0 :Howishe?
d 2 Z Theo: Louis Martin? Yes. He works in my department.
3 a Helen: About eight.
b | Theo: How many people work in the salesteam?
c O Helen: Theo, that's the sales team.

2 < 1.03 Choose the correct option. Then listen and check.
A: What do you ‘do / work?
B: 2l'm a 11 work Sales Manager. 1 3manage I visit clients and work with the
Sales Director.
A: 'Which I Who department do you work in?
B: The IT department.
A: 5l/l//7at's/l/l//io'syourmanager?
B: Mario Souza.
A: Do you travel 6for / to work a lot?
B: Yes, I do. 17go I visit our offices in Europe and Asia.
A: Who Smanages I works that team?
B: Jonathan Andrews. Do you 9see/ know Jonathan?
A: 10l/l//?at / l/l/Mc/? does Jane do?
B: n She does / She's an IT Manager. She 12does/ manages the IT team.

Put the words in the correct order to make questions about Kate, a Designer,
and Sam, a Sales Manager.
1 a clients /visits / w h o / t h e / ?

b does / w h o /visit / S a m / ?

2 a what /design /Kate / d o e s / ?

b new / w h o /products /designs/?

4 Choose the correct answers for the questions in Exercise 3.

1 a Clients. /Sam.
b Clients. /Sam.
2 a Kate./ New products.
b Kate./ New products.

8
2J Doing business K < ■

Vocabulary 2.1 Ordersand deliveries

Match 1 - 6 with a-f to complete the sentences.
1 We often order a meals from restaurants to customers.
2 The restaurants supply b an order with our app.
3 Our riders deliver c deliveries every day of the week.
4 You can place d meals to our riders.
5 The supplier e prepares your food for delivery.
6 The company makes f food on their website.

Complete the sentences with the words in bold in Exercise 1 .

1 They don't make d a t the weekend.
2 Does the company d products outside the UK?
3 Can you o food with their app?
4 We place a food o every day.
5 We s tinned food to supermarkets.
6 Does the s prepare food every day?

Complete the text with the words in the box.

deliver delivery order orders supplier supplies

We have a new 1 in Spain called Frutel. The company

2
fruit and vegetables to supermarkets in Europe. We can place
3
on Mondays and their 4 truck leaves on Tuesdays.
5
They to our supermarkets on Thursdays. We 6 a lot of
oranges and tomatoes because they are very fresh. Frutel is a great company.

2.2 An order by phone

4 Choose the correct option.
1 Frutel, good morning. Vera Sanchez speaking I talking. How can I help you?
2 Do you have I put the product reference number?
3 How many /much is a box of oranges?
4 How much does delivery / order cost?
5 How many/ much boxes do you need?
6 Can you deliver / process by tomorrow?
7 I'd like to order / p u t the oranges now, please.
8 How many/ much is that in total?

Match the questions in Exercise 4 (1-8) with the responses (a-h).

a Twenty boxes, please. e That's €168.
b My name is Hugo Tyndall. I'd like to order f They're eight euros a box.
some oranges.
3 r .
g Forty cents per box.
c Yes, i t s 00-98-43-22. — h C e r t a j n l y |'Q p u t y o u r o r d e r

d I'm very sorry, we can't. We don't deliver on the system.

on Tuesdays. We can deliver on Thursday.
 Doing business

G r a m m a r 2.1 Things you can and can't count

Complete the sentences with the words in the box.

a about an any lot many much of some(x2)

1 Not people want to work there.

2 We have a of problems with this order.
3 They need big warehouse for their products.
4 We need fruit and vegetables.
5 We have ten minutes. I t isn't time for lunch.
6 Gina has interesting idea for a new business.
7 Victor doesn't have a lot time to finish his report.
8 We sell thirty kilos of coffee every day.
9 We don't have deliveries on Sundays. Deliveries are from
Monday to Saturday.
10 They have deliveries to make t o m o r r o w .

Choose the correct option. Then match the questions (1-6) with the answers (a-f).
1 How much / many orders do we a I t needs about ten, and about
have today? twenty drivers.
2 How much / many customers buy b Not much. People drink a lot of
fresh meat? coffee, but not much tea.
3 How much / many money do you need to c We have twenty. We usually have
start the business? fifty orders a day.
4 How much / many delivery trucks does d A lot. We eat a lot of fruit
the business need? and vegetables.
5 How much / many fruit do you buy? e A lot. It's very expensive.
6 How much / many tea do you sell? f Not many. We don't sell much meat.

2.3 Saying something exists

Complete the sentences with is/isn't or are/aren't.
1 There a delivery for you. (/)
2 There any stores in our area, (x)
3 There time to return i t if you don't like it. (/)
4 There any paper in the photocopier. (X)
5 There two new computers in the office. (/)
6 There a phone on his desk. (X)

4 Complete the answers with there is/isn't or there are/aren't.

1 A: Is there a discount on this order?
B: No
2 A: Are there any customers in the shop?
B: Yes
3 A: Is there time to finish the report today?
B: Yes
4 A: Are there any meetings tomorrow?
B: No
Listening An order by phone
1 4 ’ 2.01 Look at the catalogue for Better Bio Cups. Listen to a phone call and
tick ( / ) the cups the customer buys (A-D).

BETTER BIO CUPS

Product Reference Size Quantity

number per box
A Espresso cups ECOE12 Small 200 units
B Espresso cups ECOE14 Medium 100 units
C Cappuccino cups ECOC16 Small 75 units
D Cappuccino cups ECOC18 Medium 50 units

2 Listen again and complete the order form.

Customer name Stella ____________

Cafe/Restaurant Cafe ____________
Customer reference number (CRN) 4 ____ - ____ - 2 ____ - ____ - 65
Size
Product reference number
Quantity ordered _ _ _ _boxes
Delivery date ____________
, 1 5th March
Delivery cost ________ delivery

Total cost £

Are the sentences true (T) or false (F)? Listen again and check
your answers.
1 Ben doesn't know how to spell Stella's first name.
2 Stella doesn't understand what CRN means.
3 Stella doesn't want small espresso cups.
4 For orders of one to nine boxes, delivery costs £16.
5 They can't deliver on Wednesday.

4 2.02 Complete the questions from the phone call. Then listen and check.
1 Can I your CRN?
2 Do you have the product reference ?
3 How is a box of cups?
4 And how does cost?
5 How boxes do you need?
6 I help you with else?
 Doing business

Writing Email enquiries

Match the questions (1-4) with the answers (a-d).

1 Is there a delivery charge for orders a No, you can't. We collect goods from your
under €100? home address free of charge.
2 Can I return my order to one of b Yes, there is. Delivery is free for orders of
your stores? €100 and over.
3 Can I cancel my order before c No, there isn't. There are discounts for
delivery? large orders of over fifty items.
4 Is there a discount on small orders? d Yes, you can. There is one day to change
or cancel your order before delivery.

Put the words in the correct order to make sentences from an email.
1 response / to your / in / enquiry, / free of / delivery / is / charge / .

2 find / a list / please / of prices / attached / .

3 please / any questions / if / contact us / you have / .

4 you / there / two / order / can / return / your / are / ways / .

5 one / can / stores / go / of / our / you / to / .

6 from / your / can / we / the goods / also / home address / collect / .

Choose the correct option to complete the emails.

< 13 & 4 & < isi & 0 ®

From: Otto Beck From: Customer Services
To: Customer Services To: Otto Beck
Subject: Cancelling or exchanging an order Subject: Cancelling or exchanging an order

I’d like to ’exchange I return an order for a Dear Mr Beck,

computer chair. Is it possible to 2cancel I change Thank you for “my I your enquiry. There 5/s / isn't time to
my order from a red chair to a blue chair? 3Collect I change your order before delivery. We can deliver a blue
Delivery is o n Friday next week. computer chair o n Friday next week. Please 6click I refund
Regards, o n this link to complete the exchange 7email / form.
Otto Beck Please contact I return us if you have any questions.
Regards,
Amalia Ejsmond, Customer Services

4 Write a response to the email enquiry. Use the information in the box.

< Bl 0 < Qi
Customer Services:
From: Alicia Moreno
• thank for enquiry /sorry
To: Customer Services
not happy
Subject: Refund
• two ways to return: to any
of our stores or we collect
Dear Sir/Madam,
• thirty days to return order
I’m not happy with my order. I’d like to return it and get a refund.
• attached list of store
Can I return my order to one of your stores?
addresses
Regards,
• please contact if questions
Alicia Moreno

2 <
Functional Making agreements
Language Put the words in the correct order to make questions.
1 the weekend I come / at / can / the builders / ?

2 many / a r e / t h e r e / how / c h e f s / ?

3 before / how / arrive in the office / about / coming / people / ?

4 the dishes / wash / the cleaners / can / ?

5 time / how / need / much / the engineers / do / ?

6 equipment / d o /provide / y o u / ?

7 include / does / materials / the price / ?

8 can / s t a r t / y o u r team / w h e n / ?

2 >2.03 Match the questions in Exercise 1 (1-8) with the answers (a-h).
Then listen and check.
a No, I'm sorry, we don't.
b Yes, that's fine. We can come a t 7 a.m.
c How about Monday next week?
d No, I'm sorry. They only work from Monday to Friday.
e Yes, i t does. They are included in the price.
f There are four in total.
g They usually fix this problem in one or two hours.
h Yes, they can.

3 2.04 Complete the dialogues with the words in the box. Then listen
and check.

about come do how is many need place there time weekend what

1 A: do you want the cleaners to ?

B: Clean the floors and empty the bins.
2 A: many meeting rooms are ?
B: There are three.
3 A: How days do you a cleaner?
B: Three days a week.
4 A: What do you want the cleaner to ?
B: After we finish work.
5 A: there a for the cleaning equipment?
B: Yes, there is a cupboard in this office.
6 A: How coming a t the ?
B: No, I'm sorry, we can't.
 3 Changes

Vocabulary 3.1 A company's story

Choose the correct option.
1 The company moved / opened a new store in Paris.
2 She produced I started her new business in 2018.
3 The company opened I produced family cars at the beginning.
4 They hired I expanded the business last year, with two new shops.
5 We hired I launched four more employees last month.
6 The company opened / launched five new products in 2017.
7 We moved I created our factories to India in 2019.
8 He created / opened a new design for our products in 2018.

Complete the text about British designer and business woman, Cath Kidston.
Use the verbs i n Exercise 1.

Cath Kidston ’ m to London in 1976. She 2s her

first home interiors business with a friend in 1985. In 1993, she 3o
her first Cath Kidston store and 4c her now-famous wallpaper.
In 1999, she 5h more employees and opened her second store.
She 6e her business t o other countries in 2006 and opened a store
in Tokyo. In 2008, she worked with a UK supermarket and 7p a
shopping bag from recycled plastic bottles. In 2 0 11, the company 8I
the first Cath Kidston cafe in Japan. Today, there are over 200 stores worldwide.

3.2 Email phrases

Complete the table with the phrases in the box.

Best wishes JOearatt Dear employees Please do the following

Please follow these instructions Regards Thank you for your help
To all staff We appreciate your cooperation

Beginning an email Dear all, 1 __________ 2

3 4
Thanking

Giving instructions 5 6

7 8
Ending an email

4 Complete the email w i t h the phrases i n Exercise 3.

< Bl
1
To all ,
We recently had some complaints about food in our office. Many staff eat hot lunches
at their workspace. Some staff also leave dishes around the office. Please remember
it doesn’t look professional when clients visit. From today, 2 do the
following:
- Eat in the office kitchen or staff canteen.
- Wash all dishes and cups that you use.
We 3 your cooperation.
4
Best
Tanya Mazur, Office Manager

14
 < ■■>
Grammar 3.1 Talking about the past (1)
1 Match the questions (1-8) with the answers (a--h).
1 Where did your family move to last year? a No, she didn't.
2 What did you do when you arrived? b Last month.
3 Who hired you? c 1 started last week.
4 Did Paul open a new store? d 1 looked for a job.
5 When did he hire you? e No, they didn't.
6 Did they hire many new employees? f We moved to Vienna.
7 When did you start your new job? g Mr Steiner.
8 Did Sarah launch a new product? h Yes, he did.

Write questions for these answers.

1 What ?
The company produced children's clothes.
2 Where ?
The manager moved to another office.
3 When ?
She launched her cafe in 2018.
4 Who ?
Tom created our new products.

3.3 Talking about the past (2)

Complete the sentences with the past form of the verbs in brackets.
1 The company (make) very good progress last year.
2 We (have) a sales target of €500,000 for the year.
3 We (hit) the target for sales last month.
4 We (win) new business in Europe.
5 We (build) strong relationships with new clients.
6 We (grow) our customer base in South America from 25,000
to 60,000.
7 We (buy) advertising space on buses.
8 We (spend) €24,000 on advertising.

4 Complete the Past Simple negative sentences.

1 Tim launched a French version of the game. He a Spanish version.
2 The company grew their export business in 2019. They it in 2020.
3 Sara hired a sales manager. She any new sales representatives.
4 I hit my targets last week. I them this week.
5 We built relationships with new customers in the USA. We any
in Europe.
6 They spent money on new desks. They any money on
new computers.
 3 Changes

Reading New office

Read t h e email and answer t h e questions.
1 Who is Stan Nagy? 4 When is the delivery?

2 What did employees get last year? 5 What t i m e can staff come t o t h e office
-> o n Thursday?
3 What do they g e t this year? '

Subject: N e w desks and chairs

To all staff,
Last year, w e bought new computers for all our employees. This year, there are new desks
and office chairs for every employee. Delivery of the desks and chairs is o n Thursday next
week. In preparation for this, please d o the following o n Wednesday afternoon:
• Remove everything from your desk.
• Put all of your things in a box.
• Write your name o n the box.
• Please don’t put your box o n your desk.
• Leave your box o n the floor.
• Don’t put anything o n your chair.
O n Thursday, please:
• work from home in the morning.
• don’t come t o the office before 2 p . m .
W e appreciate your cooperation. Please keep your n e w desk tidy!
Best wishes,
Stan Nagy, Office Manager

Read t h e email again. Are t h e sentences true (T) or false (F)?

1 Staff need n e w computers.

2 Staff don't need to pay for their n e w desks and chairs.

3 Boxes need to have names on them.

4 Employees need t o leave their things o n their desks.

5 Staff don't need t o work o n Thursday morning.

6 It's possible for staff t o work f r o m home.

7 Employees don't need t o work in t h e office on Thursday afternoon.

8 The Office Manager wants a l l staff t o be tidy.

Put the words in t h e correct order to make instructions.

1 work / 9 a.m. /please / a t / s t a r t / .

2 t h e weekend / come / don't / to / the office / a t / .

3 at / d o n ' t / please / eat / desk / your / .

4 d o n ' t / please / d r i v e / w o r k / t o / .

5 to / bring / don't / large / work / bags / .

6 your / remove / please / desk / any mugs / from / .

W r i t i n g Company performance
Complete the company performance report with the phrases in the box.

a big thank you but we grew to twenty but we had some problems
but we need to spend more next year it was a good year our sales were €26,000
we need to build strong relationships we won five new customers outside London

Subject: MegaMugs second year

Dear Team,
First, 1 for all your hard work this year. We had a good year,
2
. We had a sales target of €30,000 but we didn’t hit it.
3
, €4,000 under. We wanted to grow our number of customers
to twenty-five shops, 4 , five shops under our target.
5
with customers. We hired three more sales reps and, as a
result, 8 and grew our export business with more sales in
the USA.
We spent €1,500 on online advertising, 7 to hit all our targets.
Overall, 8 . Well done!
Regards,
Franco Volpe

Read the notes about Envirolite trainers. Tick ( / ) Yes or No for points 1 - 6 .

k
Successes
Hit our sales target o f € 6 0 0 , 0 0 0 — grew our U K retail business from
two to four shops
Spent €9,500 o n advertising - won nine new customers

Challenges
M a d e some mistakes - online business didn't hit its target because we had
problems with the online shop - didn't grow our export business

Aims for next year

- Spend more o n advertising next year
- Spend money o n a new online shop
- Hire more sales reps to work in Europe so we can hit our export targets

Second year targets Success?

Yes No
1 Hit sales target
2 Hit online sales target
3 Grow U K retail business
4 Advertise to win more customers

5 Create a good online shop

6 Grow export business

Write an email about Envirolite trainers' performance. Use the notes and the
table in Exercise 2.
isear Tearw,
 3 Changes

F u n c t i o n a l Talking a b o u t projects
language j
Put the words in the correct order to make questions,
go, / did / generally / i t / how / ?

2 w e n t / what / w e l l , / i n particular/?

3 well / d i d n ' t / w h a t / g o / ?

4 the / w h a t /problem / w a s / ?

5 this/did/happen/why/?

6 do/what/you/did/?

7 happened / w h a t / ?

8 experience/ was / w h a t / y o u r / ?

9 to / w h a t / w e / d o /change / n e e d / ?

Complete the responses with the words in the box.

deadline didn't communicate improve made mistakes problem well

a We need to our instructions and our communication, b u t in the end

everybody is really happy with the product.
b We made some with the instructions.
c OK, so we met the and everybody in the team was very happy.
The product is great.
d We the instructions clear and we had a meeting with the team in
the factory.
e Well, there was a with the design.

f We well and we didn't have regular update meetings.

g I t went thanks.

3 3.01 Listen and match the responses in Exercise 2 (a-g) with the questions in
Exercise 1 (1-9). There are two extra questions.
a d f
b e g
c

18
 Travelling for work

V o c a b u l a r y 4.1 Travel arrangements

Match t h e verbs ( 1 - 4 ) with the phrases (a-d).
1 book a in an apartment

2 go b by coach

3 rent c a car
4 stay d a flight

Choose t h e correct option.

When Lorna travels for work, she usually 'goes /stays a t a hotel. When she goes to Paris,
she never goes by 2plane / flight, she 'books / rents a train ticket from London t o Paris.
She sometimes “books / goes by coach.

Lorna isn't going t o Madrid by 'plane / train. She's flying. When she goes to Madrid, Lorna
sometimes 6goes by / rents a car. She goes t o the airport 7in / b y train. She's
s
renting / staying an apartment in Madrid in July.

4.2 Airports and train stations

Complete t h e sentences w i t h t h e words in t h e box.

arrived cancelled change left platform stops

1 Fiona t h e h o t e l a t 8 o'clock.

2 Karl a t t h e airport a t 9.30 p.m.

3 Our flight t o Berlin was .

4 The 6.45 train t o Rome leaves f r o m 3.

5 Anya had t o trains a t Edinburgh Waverley station.

6 The slow train a t every station.

4 Complete the sentences w i t h the correct word. Then complete the crossword.
Across

2 I'm sorry - I ' l l be ten minutes I.

4 Jacques a. at t h e station a t
6 o'clock.

6 Sonya's flight was c . She's going

by train.

7 You need t o c in Reading f o r the

London train.

8 Flight MD453 leaves from g

23 now.

9 Our t r a i n s i n Paris and Lyon.

Down

1 Dina's train was d

forty-five minutes.

3 You need t o g o through s. before

you can g e t o n t h e plane.

5 The plane d forty minutes late.

 40 Travelling for work

Grammar 4.1 Talking about arrangements

Complete the questions with the correct form of be.
1 Where you working tomorrow?
2 When Dan flying t o Glasgow?

3 How we getting to the airport?

4 Marek staying a t an apartment?
5 Karl and Heidi visiting the office next week?
6 I meeting you next week?

Match the questions in Exercise 1 (1-6) with the responses (a-f).

a Yes, he is. d By train.

b Yes, you are. e No, they aren't.

c In the office in Brussels. f On Tuesday next week.

Write sentences about arrangements.

1 we / h i r e / a car for a week

2 Wendy and Robert / not fly / to Hamburg tomorrow

3 I / n o t stay / i n a hotel / n e x t week

4 Mauricio / not go / to the office on Monday

5 you /visit / t h e factory next month

4.3 Things happening now

4 Choose the correct option.
1 A : A m / / s Pavel preparing a new price list?
B:Yes, he is/ are.
2 A: Am /Are the team giving their presentation this morning?
B: No, they isn't / aren't.
3 A: What am / are you having problems with?
B: We 'm / 're having problems with our computers.
4 A: Are U s you planning your talk for the sales meeting?
B: Yes, I 'm / 're planning i t right now.

Complete the sentences with the correct form of the verbs in brackets.
1 Rita (write) her report at the moment.
2 The team (not deal) with the problem today.
3 Right now, Liz (talk) to a new supplier.
4 Hans (have) problems with the delivery at the moment.
5 The meeting (go)very well.
6 Things (not go) well right now.
7 The Sales Managers (prepare) for the conference.
8 They (not repair) the phones today.
 Reading and Dealing with delays
listening ■£ 4’4.01 Listen to announcements 1 - 8 . Tick (✓) the place (airport or train
station) and the problem (cancellation, delay, change or busy).

Announcement Airport Train station Cancellation Delay Change Busy

1 y
2
3
4
5
6
7
8

Are the sentences true (T) or false (F)? Listen again and check your answers.
1 The 15.45 train to Edinburgh is on platform 3.
2 There is a delay to flight BA0730 of approximately half an hour.
3 You need thirty minutes to go through security in the airport today.
4 Flight AC604 to Toronto Pearson Airport has technical problems.
5 Departure of flight TKO762 to Istanbul is from gate 6.
6 The 8.35 train to Exeter isn't delayed.
7 The train to Amsterdam is departing from platform 16.
8 Passengers going to Paris, Amsterdam or Brussels need to go through security.

Complete the text messages with will and the correct verb in the box.

be(x2) call see stay

Hi Gina,
My train to Edinburgh is delayed because of a
Hello Katya,
technical problem. Sorry, but I
1 I’m in the airport. My flight to Geneva is delayed
about twenty minutes late.
by half an hour. I’m sorry but I
Rob 2
late for the presentation.
13 when I arrive.
Alex

Hi George,
I’m sorry, but my flight is cancelled.
4
at a hotel in London tonight Kamal
and fly to Toronto tomorrow. Did you hear the announcement? Our flight is
Vai now departing from gate 4, not from gate 6.
5
you there!
Mina

> 21 <
 40 Travelling for work

Writing An update email

Match the sentence halves.
1 How are a having a good week.
2 I'm writing to b wishes.
3 Here's an update c update you.
4 Everything's going d soon.
5 I hope you're e things going?
6 All the f best.
7 Speak g well here.
8 Best h on what we're doing today.

Choose the correct option.

Hello Susana,
I hope you’re having a good week in the office in Buenos Aires.
I 'write I ’ m writing to give you an update on my work and my team. At the moment,
we are 2having I planning our talk for the sales meeting tomorrow.
Marcos is writing a 3figure I report on our new products, and Silvia is
‘'dealing I preparing the new price list, but she 5is I isn’t finalising it today because
she needs more information from our suppliers.
Our meeting with clients in Santiago last week 6/s I was good, and we are expecting
to 7g/ve I hit our sales target this month.
We’re having problems with 8a / s o m e missing data from some markets. I’m dealing
9
with / for our supplier in Bolivia about that. We need some information on one of our
new products, but we’re '°dealing / expecting it this afternoon.
Speak soon.
All the best,
Luis

Use the information in the box to write an update email to your boss,
Maja, in Warsaw.

< 0 S' 1
• Start the email and say why you
are writing - give an update o n
work and the team: Maja,
• customer meetings i n Lyon last
week - good I’m writing
• getting new orders but not Our customer meeting
hitting targets We are
• need more sales
• C a r l - writing a report o n the
Lyon meeting this afternoon
This afternoon,
• Hilda - d e a l i n g with the
paperwork for the job in Lille and Hilda
We
• You, Carl and Hilda - preparing
for meetings in Toulouse and I hope
Montpellier next week
• Finish the email and say you Best
hope everything is going well i n
the office i n Warsaw
• Sign off
(your name)

22
Functional Problems with teleconferencing
Language 1 4.02 Put the conversation into the correct order. Then listen and check.
a Sorry, my camera isn't working.
b |XI Hello Rafik! Are you there?
c I I Oh, OK. Let's have an audio call.
d Q Good morning, Rafik. I can't see you.

e DYes, I'm here. Good morning, Emma.

2 M>4.03 Put the words in the correct order to make sentences about
teleconferencing. Then listen and check.
1 unmuting / t r y /microphone / y o u r / .

2 frozen / t h e / i s / s c r e e n / .

3 internet / sorry, / is / my / slow / connection / .

4 off / t r y / y o u r /turning / v i d e o / .

5 screen /sharing / n o w / I ' m / m y / .

6 adding / I'm / the / Fiona / call / to / .

7 on /are / m u t e / y o u / ?

8 me / t r y /back / c a l l i n g / .

3 4 ’ 4.04 Complete the conversation with the phrases in the box. Then listen
and check.

breaking up can't hear hangup no problem on mute see me

the connection you repeat that

Karl: Hello Gina, can you 1 ?

2
Gina: Hello? Hello, Karl? I can see you, but 1 you.
3
Karl: Oh, sorry. I was . Can you hear me now?
Gina: Hello? Hello Karl. Are you there?
Karl: Sorry, Gina. 4 isn't very good.
Gina: Karl? Hello? Can you hear me now? We need to talk about the sales figures.
Karl: Gina, you're 5 .Hang upand I'll call you back.
6
Gina: Sorry, can please?
Karl: It's a very bad connection. Hang up and I'll call you back.
Gina: OK. I'll 7 now.
Karl: Gina, hello? Can you hear me?
Gina: Hi Karl. Yes, 8 . It's OK now.
Karl: Great! So, how are you?
 5) Organising

V o c a b u l a r y 5.1 Organising an exhibition

1 Match the sentence halves.
i We always attend a clients after lunch.
2 We are designing b the summer trade fair in Vilnius.
3 The company is going to launch c the stand next week.
4 Pauland Tina are meeting d a brochure for the new range of products.
5 They always provide e free tea and coffee on their stand.
6 He's going to help us set up f a new app for the fair.

Complete the words with missing letters.

1 There are twenty h s in the exhibition centre.
2 Exhibitors need to wear their b s at a l l times.
3 Where is yours d this year?
4 They're going to design a b e for the new range.
5 Where is the exhibition c e going to be next year?

5.2 Phoning about a conference

Choose the correct option.
1 How can I meet /help you?
2 I'm sorry /sad, Mr Harris is not available right now.
3 Can \ speak /take a message?
4 Yes, can you say/ tell her Juana Marguez phoned?
5 Can you spell / tell your name for me, please?
6 And it's about/ with the conference next week?
7 Sorry, could/ can't you say that again, please?
8 OK. And can I give/ have your phone number?
9 So, that's / there's 0044 348-45-91-217.
10 I ' l l g / v e / say h i m y o u r message.

4 Complete the dialogue with one word in each gap.

1
A: can I help you?
2
B: I speak to Antonia Flint?
3
A: I'm sorry, she's not at the moment. Can I take a 4 ?
5
B: Yes, can you tell her Yuri Petrov about the meeting tomorrow?
A: Yes, of course. Can you spell your surname for me, please?
B: Sure. It's Petrov, that's P-E-T-R-O-V.
A: And what's the company name?
B: It's RST Development.
A: Sorry, can you 6 that again, please?
B: Sure. That's RST Development.
A: Thanks, and can I have your phone 7 ?
B:Yes, it's 007 312-25-98-851.
A: Thanks.8 that's 007 312-25-98-851. I'll give Antonia your message.

24
 Grammar 5.1 Talking about intentions
Choose the correct option.
1 I is I am not going to launch the new app. The sales team is I are going to do it.
2 The manager is I are going to set up the stand. Is/ Are you going to help?
3 The designer isn't /aren't going to create a new stand this year.
4 The sales reps isn't /aren't going to organise the conference party.

Write questions and sentences with going to.

1 When / y o u /arrive? 3 Where / t h e Finance Manager /stay?

I / arrive / at 9 a.m. I / n o t arrive / at 8 a.m. He / stay / at a hotel. He / not stay / in an apartment.

4 How / they / travel / to the exhibition?

2 A r e / we /provide / a n y freebies?

They / travel / by train. They / not travel / by bus.

We / provide / coffee . We / not provide cake.

5.3 Invitations with would and want

Put the words in the correct order to make dialogues.
1 A: you / do / want / us / for coffee / to join / ?

B: good /sounds / y e s ! / .

2 A: to meet / like / would / for lunch / you / ?

B: b u t / 1 / meet / very sorry, / 1 / today / am / cannot / .

3 A: you / this afternoon / would / like / the offices / to visit / ?

B: b u t / v e r y much / thank you / this afternoon / 1 am not available / f o r the invitation, / .

4 A: to meet / do / the reps / you want / for a coffee / ?

B: love /thanks! / I ' d / t o / .

4 Complete the questions and sentences with do, would, want or I’d.
1 you like to meet for a coffee?
2 you want to go out for dinner?
3 Where you like to meet?
4 love to visit the new offices.
5 That be great.
6 What time do you to finish?
7 like to see the plans.
8 you want to join the team?

25
 5 Organising

Listening Organising a conference

1 5.01 Listen to a phone conversation and complete the message.

for Ben Gtarcia

' phoneal frow 1 Limited.
1/3 about the conference on 3 .
Please call her on '' .

2 5.02 Now listen to the conversation between Joanna and Ben. Tick ( / ) the
things they talk about.

□ □□□□□□
1 number of participants
2 hotel guests
3 equipment
4 help from hotel staff
5 other events on the same day
6 coffee and tea breaks
7 catering

3 Listen again. Are the sentences true (T) or false (F)?

1 Ben was in another office when Joanna called.
2 Joanna needs to confirm the number of participants.
3 Some guests are going to stay in the hotel for two nights.
4 Joanna is going to phone tomorrow with a list of participants.
5 The conference is going to start at 8 a.m.
6 Lunch is going to be provided at 1 p.m.
7 Some of the participants are vegetarian or vegan.
8 Bellavista can't provide lunch for all the guests.

4A 4 ’ 5.03 Complete the sentences from the second conversation with the words
in the box.

called calling I'll send many need send we'll have won't forget
□□□□□□□□

1 I'm sorry I wasn't available when you earlier today.

2 Thank you for me back.
3 How participants are there going to be?
4 Can you me the list of participants?
5 all the details by email tomorrow.
6 I think a coffee break at 10.00.
7 Just one thing. The list of guests. I i t as soon as possible.
8 Don't worry. I to send it.

4B Who said each sentence? Write J (Joanna) or B (Ben) in the boxes in Exercise 4A.
Listen and check.
 W r i t i n g Invitations
Read the invitations (1-4) and match them with the responses (a-d).

3 ______E .
Would you like to join us for lunch after the Thank you very much for
Hello Jess meeting on Tuesday? There is a very nice the lunch invitation. I a m
Are you free to meet Italian restaurant w e would like to take you to. very sorry, but I cannot
m e for lunch? 1 have We look forward to meeting you o n Tuesday. come because my train
some great news. Kind regards leaves at 2 p.m. I look
forward to meeting you
o n Tuesday.
4 . . _l
Kind regards
Richard and 1 would like to invite you for
Hi Tico dinner in a real Spanish restaurant. Would
Do you want to you like to join us o n 17th April after your
join u s for a drink marketing presentation? I will send you
after work? We’re details soon. Sorry, but I have
all going to meet at We look forward to seeing you next month. other plans this
The Crown. Best regards evening. Have fun!

d
■■■■■■MH
Thank you very much for the invitation. I would love to join you
for dinner o n the 17th. I look forward to receiving the details. Yes! Lunch sounds good. Where?
What time?
Best wishes

Complete the responses to invitations with the words in the box.

be free join plans sorry would

1 Thanks, but I'm not for dinner.

2 I love to join you for drinks.
3 but I'm not free today.
4 Yes, I ' l l there.
5 Sorry, b u t I have other .
6 I'd like to you, but I'm with clients.

Write a formal and informal invitation. Use the notes below.

Formal email Informal text message

• Invite your client t o dinner after • Invite your colleagues at work to
your meeting o n Monday join you for a drink
• It’s a Thai restaurant near the office • Say w h y (for example: you're getting
• Say you look forward to seeing married / you’ve had a promotion /
your client it’s your birthday)

4 Reply to the invitations you wrote in Exercise 3. Use the notes below.

Formal email Informal text message

• Say thank you for the invitation • Say thanks
• Say ' n o ' • Say y o u ' l l be there
• You have an early flight that evening • Ask where and what time
• Say you look forward to meeting
him/her on Monday
 Organising

Functional Socialising with clients

language Put the words in the correct order to make sentences and questions.
1 our new office / what / think / do / you / of / ?

2 I / new / excellent / the / is / hall / think / exhibition /.

3 you / the presentation / did / morning / this / enjoy / ?

4 city centre / what / of / you / think / do / the / ?

5 like / do / cuisine / you / local / the / ?

6 presentations / the / 1 / some / like / of / .

2 5.04 Match the sentences in Exercise 1 (1-6) with the responses (a-f).
Then listen and check.
a It's nice, but it's very busy.
b Yes, I agree. They're very interesting.
c Yes, but it's a bit small for our conference.
d Yes, I like a lot of the food, b u t it's very heavy.
e I think it's a good place to work and it's easy to get there.
f It was interesting and a good opportunity to meet the new reps.

3 < 5.05 Complete the extracts from a conversation at a conference with the
words in the box. Then listen and check.

agree bit but enjoy hear it's right there think was you

Marta: ... So, what do you 1 of the conference?

Amy: It's OK. We saw some great presentations and I think 2 are some
interesting new products.

Victor: So, Amy, do 3 like the conference centre?

Amy: Yes, I do. The stands are good and it's easy to see the new products.
Victor: You're right. Some of the new products are very interesting this year. But some of
the presentations were a 4 boring.
Amy: Yes, 15 , but the presentation on recycling yesterday
was excellent.
Victor: Yes, I saw it, too. 1 6 it was a very popular presentation.
7
Amy: Did you it?
8
Victor: Yes, i t a good opportunity to learn about new packaging.
9
Amy: You're . I t was very useful. So, where are you staying this year?
Victor: We're in the Conference Hotel. How about you?
Amy: Yes, we are there, too. Do you like it?
Victor: It's OK, 10 the rooms are small.
11
Amy: Yes, but near the conference centre and it's comfortable.

28
 6 Products

Vocabulary 6.1 Technology and the environment

D w Find eight words about technology and the environment in the word search.
A
R Complete the dialogues with words from Exercise 1.
S
1 A: What do you do to help the ?
A
D w B: I paper, glass and clothes and I don't drive.
U
2 A: Why is bad for our planet?
K
M B: I t pollutes the sea and is bad for marine life.
T
3 A: What type of do you use to cook: gas or electricity?
V
W B: We use an cooker.
V 4 A: Is there a lot of in your town or city?
G
B: Yes, there is. There are a lot of cars and factories.
5 A: What do you use to save energy?
B: We use LED lights.
6 A: What do the do in your factory?
B: They place the products in boxes.

6.2 Helping with a problem

3 Put the words in the correct order to make sentences. Who says each sentence:
the client (C) or the Customer Service Agent (CSA)?
1 I / phone / a problem / the / there's / with / ordered / .

2 sorry / I'm / the mistake / very / about / .

3 aren't / the / working / cameras / .

4 you / change / for / we'll / those / .

5 your / check / can I / just / delivery address / ?

6 anything / is / you / about / there / can / do / i t / ?

7 else / anything / can / you / 1 / help / with / ?

4 Choose the correct option.

A: How ‘can / am I help you?
B: There's a problem 2for/ with the computers you delivered.
A: I'm sorry to 3hear/ listen that. ‘Can / Will I have your order number, please?

A: When 5/s / will the technician get here?

B: I t might 6come/take a week.
A: But we ’have I need i t as soon as possible!
B: I understand this is important for you. I Btalk/'ll talk t o my manager.

29
 Products

Grammar 6.1 Speculating about the future

Look at the notes and complete the sentences with will, might (not) or won't.
Turnover next year
• Hire more sales reps - 1 In the next year, our company hit its targets.
not sure 2 We win new business in the USA.
• W i n n e w business in the
3 We hire more sales reps.
USA - n o t sure
• Rent n e w offices - 4 We rent new offices.
definitely n o t
5 We launch eco-friendly products.
• Launch our eco-friendly
products - yes, in june 6 We attend exhibitions.
• Attend exhibitions - n o 7 We buy new computers.
plans, b u t w e need t o
• Buy n e w computers - Put the words in the correct order to make sentences.
not this year
• H i t targets - yes, order In the next ten years...
numbers are good 1 don't /drink water / t h i n k / I / w e / f r o m plastic bottles / w i l l / .

2 sell / won't / goods / supermarkets / plastic packaging / in / .

3 and offices / might / robots / our houses / clean / .

4 pollution / in our cities / 1 think / we / reduce / w i l l /

5 to drive / might not / many people / learn / .

6 might / a lot of / there / be / on the roads / driverless cars / .

6.3 Describing production

Choose the correct option.

Quinoa is originally from the Andean region of South America. Today i t 'sell I is sold all
over the world because i t is very healthy. In the Andean region, most quinoa
2
is produced I produces in small farms. Around eighty percent of the world's quinoa
3
is grown /grow in Peru and Bolivia. Many other countries ‘is produced /produce i t
4
today, including India, the USA and Kenya. I t 5uses / is used to make saladsand some
7
8
people 6use / are used i t instead of rice or pasta.

Quinoa 4 Complete the sentences with the Present Simple passive form of the verbs
in brackets.
1 Around ninety percent of the world's rice (grow) in Asia.
2 Over twelve billion pairs of shoes (produce) in China every year.
3 Direct trade coffee farmers (pay) a fair price for their coffee.
4 All the clothes at this fashion show (design) by young British
designers and (make) in factories in Europe.
5 This carpet (make) from recycled materials.
6 Indian cotton (sell) all over the world.
7 This tea (produce) in Morocco.
8 The clothes (deliver) to our house.

30
Listening A problem with an order
1 6.01 Listen to a client phoning customer services and choose the
correct option.
1 Paula works in the ... department.
a IT b Customer Service c Finance
2 The client is the manager of
a a restaurant. b a cafe. c an office.
3 The client's espresso machine is
a new. b bad quality. c old.
4 What does the client want?
a He wants a technician t o look at it.
b He wants to return the old machine.
c He wants to buy a new machine.
5 When is the technician going to come?
a on Monday b o n Wednesday c on Friday
6 What time of day can the technician come?
a in the morning b in the afternoon c in the evening

2 Put the sentences from the conversation in the correct order.

Then listen again and check.
a Well, 1 can tell them it's urgent ...
b I'm sorry to hearthat. What's the problem?
c How can 1 help you?
d Can 1 help you with anything else?
e There's a problem with our espresso machine.
f 1 understand, but the technicians are very busy this week.

9 Do you want to return your old machine and change i t for a new model?
h Yes, good news. A technician can come on Friday.
When w i l l the technician get here?

j I'll send a technician.

Read the text messages. Which one is from the client to his employees at
Cafe Hibiscus?

Hello,
The espresso machine isn’t working! Please don’t
use it. We are getting a new model on Friday.

To all staff,
There is a problem with the espresso machine. It’s
very old. A technician is coming next week.

Hi everyone,
Please don’t use the espresso machine. It isn’t
working. Someone is coming to look at it on
Friday afternoon.
 6 Products

Writing The production process

Complete the sentences with the subjects in the box.

All our jeans All our jumpers Our cheap range Our creative team
Outworkers This company

1 are made from organic cashmere wool.

2 is bought mainly by young people.
3 are paid a very good wage.
4 sells clothes a l l over the world.
5 designs a new collection every season.
6 are produced to the highest standards, using organic denim.

Complete the description of direct trade tea with the words in the box.

are dried are paid are picked are sent guarantee is bought is delivered
is designed is paid visits

All tea is made from the leaves of the tea plant, Camellia sinensis, b u t
our tea is very special. A hundred percent of our tea ' Camellia sinensis:
directly from small organic tea farms in Darjeeling, in northern India. the tea plant \
Once a year, our team 2 the farms and meets the
farmers and tea-leaf pickers. We work hard to protect small farms
and the environment. Each farmer 3 a fair price and
we always check that the workers o n the farm are happy. A lot of
the tea-leaf pickers are women and we 4 that they
5
a fair wage and are helped with childcare costs.
The tea leaves 6 four or five times a year.
They 7 and processed and then they 8
to our factories, where we package the tea. All our packaging
9
by our creative team and made from recycled tea
materials. Finally, our tea 10 t o shops and tea leaves
supermarkets all over the country.

Write a description of direct trade chocolate for a company website.

Use Present Simple active and passive forms. Use the phrases to help you.

1 buy all our cocoa beans I direct / organic 2 visit / farms / every six months
farmers / Ivory Coast and Ghana

3 cocoa / grow organically / without I

9 chocolate / package and
use of dangerous chemicals
deliver / directly / customers
Helmsley's Organic
Chocolate - Our story 4 use / quality organic cocoa
8 make / quality chocolate I
from these cocoa beans beans / to produce / chocolate

7 Then / beans I clean and roast / 5 farmers I pay I guaranteed

ship to / headquarters 6 beans / deliver to / mill minimum price / cocoa beans

Helmsley's Organic Chocolate - Our story

We buy all our cocoa beans direct from ...
Functional Placing an order
language ■£ 4*6.02 Complete the conversation with the phrases in the box. Then listen
and check.

a lower price can't agree to that can we talk about price now do you want
how about how many jackets I think that's I'm sorry, but on signature
that's right the price is we'd like

Felix: So, 1 do you want to order?

2
Maki: 500, please.
Felix: OK, 500. Yes, that's fine. We can do that. What sizes 3 ?
Maki: 100 small, 200 medium, 100 large and 100 extra large.
Felix: OK, that's fine. 100 small, 200 medium, 100 large and 100 extra large. Is that right?
Maki: Yes, that's right. OK, 4 ?
5
Felix: Yes, of course. So twenty-five euros per jacket.
Maki: Twenty-five. That's a lot. Can you give us 6 ? Maybe a discount?
7
twenty-three?
Felix: No, I'm afraid we 8 . We can't give discounts on new products.
Maki: OK. I understand. So that will be 12,500 euros in total.
Felix: Yes, 9 .
Maki: Could we pay ten percent 10 and ninety percent on delivery?
11
Felix: that's not possible. We ask a l l our customers to pay forty
percent on signature and sixty percent on delivery. You can pay by bank transfer.
Is that OK?
Maki: Yes, 12 OK.

Put the words in the correct order to make sentences and questions.
a early / m i g h t /September / i t / b e / , d deliveries / i s / a discount / f o r / t h e r e /
later/?

b by / we'll / tra nsfer / pay / ba nk / . -------------------------------------------------------------

e you / August / in / them / can / deliver / ?

c you / w h e n /deliver /order / c a n / ------------------------------------------------------------

the/? f delivery /does /weeks /take /six /usually/?

3 4> 6.03 Complete the second part of the conversation with the sentences and
questions in Exercise 2. Then listen and check.
Maki: 1
Felix: We can deliver in September ... Let me see ... the 15th of September.
Maki: Oh, dear. We need them in August. 2 __________________
Felix: Sorry, but that's difficult. We're very busy.
Maki: 3
Felix: No, it usually takes five weeks. But we have a lot of orders at the moment.
Maki: Mm. 1 really need them sooner. 4 __________________
Felix: No, I'm afraid we can't give discounts on orders under 1,000 items.
Maki: OK. 1 understand. That's fine.
Felix: But we'll try to deliver sooner if possible. 5 ______________Maybe the 2nd or 3rd ...
Maki: That would be good. OK, so I'll confirm my order by email. 6.
 7} Competition

V o c a b u l a r y 7.1 Product qualities

Choose the correct option.
1 The user experience I value on this training app is excellent. It's really easy to use.
2 I love how this screen looks. I really like its speed I design.
3 It's a good product, but the weight /size is a problem. I'd like a lighter model.
4 The product life / speed is short on this phone. The battery w i l l stop working
after two years.
5 The small size of the printer is its user/ unique selling point.
6 I'm happy with the price I paid for my new phone. It's good use / value for money.
7 Speed / Weight is a really important quality for an internet provider. Slow internet
is really annoying.
8 What features / points does the new car have? Does i t have Wi-Fi?

Complete the sentences with the words and phrases in the box.

design features life speed unique selling points (DSPs) user experience
value for money weight

1 This internet connection isn't great. The loading is very slow.

2 We don't think this laptop is good . It's very expensive for what it is.
3 The product of watches is short if you can't replace the battery.
4 is very important when you choose a laptop for travel.
5 The I'm looking for in a printer are high-quality colour printing and
a wireless connection to my computer.
6 The large memory and advanced security are for this computer.
7 My new car is great, but I don't like its . It's not a beautiful object.
8 The for this website is very positive. It's fast and ordering is very easy.

7.2 Fees
Complete the sentences.
1 We provide conference rooms for the day, for a/an f d fee of £300.
2 The bank charges a/an a n fee for the arrangement of all loans.
3 Yearly membership of the club is by payment of a/an single, a I fee.
4 Ac n fee is paid by customers who need to cancel their flights.
5 The membership fee i s access to the gym, the sports hall and
football pitches.
6 There is a b g fee for conference guests, which includes ticket delivery.

4 Match the sentence halves.

1 Please note: a booking fee a access to all of the club's facilities.
2 Foran additionalfee b w i l l apply to a l l non-members.
3 24 hours advance warning c available for a fixed fee of €1000.
4 The company w i l l charge a fee d is necessary to avoid a cancellation fee.
5 Our annual fee includes e for late payment of the parking fine.
6 One day training is f Sunfest Holidays can provide airport transfers.

34
Grammar 7.1 Comparing (1): comparatives
Complete the text with the correct form of the words in brackets.
I bought a new digital camera. It's 1 (good) than my old camera because
it's 2 (small), 3 (light) and has a 4 (long)
battery life. It also has a 5 (large) memory than my old camera.
When I want to download photos onto my computer, it's 6 (easy) and
7 8
(fast), too. It was (expensive) than my old one, but I'm
very happy with my choice.

Write comparative sentences. Do not change the order of the words.

1 This car / be / spacious / than last year's model

2 This laptop / be / heavy / than my old one

3 These office chairs / be / bad / than the chairs we had before

4 Yuri's phone / be / thin / than my phone

5 The software on this model / be / secure / than the old one

6 This tablet / be / cheap / than Harry's tablet

7 These laptops / be / slow / than the old ones

8 The battery life / be / short / on this model / than that one

7.3 Comparing (2): superlatives

Write the opposites.
1 the cheapest 4 the worst
2 the most comfortable 5 the most difficult
3 the lowest 6 the smallest

4 Complete the sentences with the answers in Exercise 3.

1 Paul sold the most cars last year. He's sales rep in the company.
2 These questions are simple. They are questions in the exam.

3 We haven't got any computer screens that are bigger than this one.
Thi$ is .
4 Their travel budget is very large, so they always stay in hotels.
5 This chair is very uncomfortable. It's chair in the office.
6 Our sales team is very successful. We have number of orders.
 7 Competition

Reading a n d Comparing cleaning agencies

Read the adverts below and tick (✓) the correct column in the table.

Spotless Cleaning Service Parkwood Cleaning

Cleaners any day of the week
High-quality
Eco-friendly cleaning products
Fixed fee
Own equipment
Service between 6 a.m. and 1 0 p.m.
Wide range of services
Window and carpet cleaning

Parkwood Cleaning
The answer to all your cleaning needs.

Expert cleaning services. We have a very high number of

cleaners for all types of cleaning jobs.
We offer a wide range of cleaning
services for offices, hotels, restaurants, We can supply a cleaner any day of
schools, universities and hospitals. the week, between 6 a.m. and 1 0 p.m.
We can supply window and carpet We supply cleaning products
cleaners. and equipment.
We have expert, experienced cleaners. We offer a complete service for a
We supply all our own equipment. fixed fee.
We use eco-friendly cleaning products.
We provide a high-quality service at
great prices.

2 ’7.01 Listen to the conversation and answer the questions.

1 What's the problem?
2 Which company do Tina and Ian choose?

Listen again. Are the sentences true (T) or false (F)?

1 Ian and Tina have a client meeting this week.
2 Ian thinks Spotless are more professional.
3 Tina and Ian don't need the carpets cleaned.
4 Tina thinks the Parkwood cleaners are more experienced.
5 The service is more expensive at Parkwood.
6 Ian thinks they don't need expert cleaners.
7 Tina wants to pay more for better quality.
8 Tina and Ian choose the cheaper company.

36
 W r i t i n g The best providers
Read the report. Choose the correct option to complete the email.

< S'
Report on printer and Subject: Printer Photocopier
photocopier suppliers
'Dear I For Olga,
RentEquip PhotoPrint XHX Hire
Please find Attached I with the results of a magazine
Value for ★ ★* * ★* * report on printer and photocopier providers we could
money use. It compared three companies and PhotoPrint is
Customer **** **** ** Satisfactory / the best.
service Here is a summary of the ''find I findings:
Staff ★* * * *** PhotoPrint Sloes I has:
knowledge - the best value for money.
Staff *** *★* * ★* * ★ - the friendliest staff.
friendliness - the most knowledge I knowledgeable staff.
** ***** ★ - the most ’reliable I reliability service.
Service
reliability Areas Bfor I to improvement
Time to ★ *** **** PhotoPrint could improve their time to answer calls.
answer calls
If you have any questions, please gfind I let m e know.
***** very good, *★* * good, ★* * satisfactory, Kind regards,
* * needs to improve, * bad
Zoran

Your company needs a new internet provider. Read the magazine report.
Complete the email to your boss with a summary of the results.

Cielo+1 Net4 YesBroadband

Value for money ♦♦♦ * ****
Customer service *♦♦♦ *** **
Staff knowledge *** ** **
Service reliability *** * ****
Broadband speed ** * *****

Dear
Please find magazine report on .
It and YesBroadband is the best.
Here is
Strengths
YesBroadband offers:
- the best

- the fastest

Areas for improvement

YesBroadband could:

If you

Zoran
 7 Competition

Functional Presenting
language 1 7.02 Put the sentences from the beginning of a presentation in the correct
order. Then listen and check.
a Q Thank you for attending this presentation.
b Q Finally, we'll have a question and answer session.
c O First, I'll tell you about our traditional product range.
d |T| So, good morning everyone. I'm Theo Robson, Sales Director at
Lucy's Luxury Leather.
e | | Then, I'll explain our new range and how you can present i t to our customers,
f Q The aim of today's presentation is to introduce our new product range.

2 >7.03 Choose the correct option. Then listen to the second part of the
presentation and check.

Let's start ‘at I with more information about our traditional product range. Lucy's Luxury
Leather started in 1972 and we are the 2bigger/ biggest provider of traditional leather
bags in the country. We're 3based I built in Worcester, UK, and we also have offices in
Spain and Portugal. \Ne Agive / provide a range of leather goods including purses, wallets,
belts and bags. Let's look at some of our best-sellers now. Here, for example, are the
Kensington belt and the Luxury bag ...

So that's the traditional range. Now, let's 3go into I move onto our new range aimed at a
younger customer. Let's talk 6about/ onto our typical younger customers. We 1can I can't
create a range for this group and grow the business. aWe'll I \Ne offer an original and
modern range of leather goods for young customers. We think the Graduate wallet and
the Casual belt w i l l be very popular.

3 <> 7.04 Complete the presentation with one or two words in each gap.
Use Exercises 1 and 2 to help you. Then listen and check.

So, 1 everyone. For staff who are new to the company, I'm Sophie
Dean, Marketing Director here at Lucy's Luxury Leather. The 2 this
presentation is t o introduce our new online shop. 3 I'll talk about our
4
present system and tell you about why we need to improve it.
15 our new system and how i t can help you. 6 , we'll
have a question and answer session at the end.

So, 7 start with our present online shop ...

4 Match the sentence halves for giving a presentation.

1 For the introduction to a presentation,
2 To introduce your company,
3 To give the agenda,
4 When you want to change topic,
5 To explain what you offer,

a say when i t started, where i t is based and what i t provides.

b say good morning I afternoon, thank people for attending and tell them the aim of
the presentation.
c say we can + verb or we'll + verb.
d use let's move onto, let's talk about and let's look at.
e use first, then, finally and will + verb.

38
8 Jobs

V o c a b u l a r y 8.1 Skills and personal qualities

Complete the sentences.
1 Vince's I s aren't very good. He can't use Excel or
make a PowerPoint presentation.
2 Sylvia completes all her tasks on time and has never missed a deadline. She is
very o .
3 Pablo needs a skills to assess information, analyse data and
solve problems.
4 Good managers need to express ideas well and listen to others. They need good
c skills.
5 You need to work well with other people in this job. Being a good t
w is very important.
6 Alice can speak Arabic, German and Italian. Her I skills are very good
7 I know Belinda is h -w because she makes a lot of
effort to do a good job.
8 Oscar doesn't enjoy his job and doesn't have a 'can-do' attitude. He isn't
very m .

Match the questions (1-8) with the answers (a-h).

1 Are you hard-working? a Quite good. I can use Microsoft Word and Excel.
2 Do you have good b Not very. I've sometimes missed deadlines,
communication skills?
c Yes, I m good at analysing data and
3 Are your language solving problems.
skills good?
d Yes, I can express my ideas well and I'm good at
4 What are your IT skills like? listening to others.
5 Are you motivated? e Yes, I work well with other people.
6 Are your analytical f No, they're not. I can't speak any other languages.
skills good?
g Yes, I am. I always make a lot of effort to do
7 Are you a good team worker? a good job.
8 Are you organised? h Yes. I have a positive, 'can-do' attitude t o work.

8.2 Job requirements

Complete the text with the words in the box.

advertisement candidates choose degree essential qualification skills

useful vacancy

Our Finance Director, Helen, is leaving next month. As a result, there is a

1
for a Finance Director in our pharmaceutical company. We need to
put a job 2 online as soon as possible. Then we need to
3
the best candidates to interview. I’d like to see four or five people.
4
Candidates need a first in Maths or Economics or a similar
experience includes one or two years working
in a pharmaceutical or chemical company and at least a year managing a team.
Successful 7 will also need to b e good at analysing data and solving
problems. These are essential 8 for the job.
Experience in business administration is 9 , but it is not essential.
 8 Jobs

Grammar 8.1 Talking about experiences

Write questions and short answers. Use the correct verb form for talking
about experiences.
1 you /ever / w r i t e a report? (/)

2 Lisa / work / in the Berlin branch? (X)

3 Paul and Denis / give / sales presentations? (X)

4 you / solve / many problems in your job? (✓)

Complete the sentences with the correct verb form for talking about experiences.
1 Fumiko has iA.ever used (never use) this software program.
2 Nadia and Kim (not work) together before.

3 Will (study) in the USA.

4 Ulla (write) three reports this month.
5 I (manage) my own company for many years.
6 Marcos (not travel) for work this year.

8.3 Talking about experiences and completed past events

Choose the correct option.
1 Eugenio gave / has given many presentations of different products.
He gave I has given the last one on Thursday.
2 Katie has never had I never had a job interview. This is her first one.
3 I've been/ 1 went to Australia on business last summer. I t was amazing.
4 Charlie and I worked / have worked on many projects. The most difficult
was /has been the printing project in February last year.
5 Kamal has visited/ visited many factories in Africa, b u t he hasn't been to any in Asia.
6 l/l/e opened / l/l/e've opened a new restaurant last year. Not many people came at first.

4 Match the sentences (1-6) and (a-f).

1 Vera has never recruited anyone from Germany.
2 Sam has never worked in the sales department.
3 Masako has sold a lot of laptops and computers.
4 We've watched a lot of interesting presentations at this conference.
5 Feodor has been in management for twenty years.
6 Martin has written many finance reports in his career.

a He got his first job as a manager when he was twenty-five.

b She sold three tablets yesterday.
c He wrote a report for our company last year.
d She recruited her reps from France and Spain last year.
e The most interesting was the engineering presentation this morning.
f He worked in marketing for three years and in finance for six months.
 Reading and Choosing job candidates
Read the email and answer the questions.
1 What's Maria's job? 2 What is the job vacancy? 3 What is Ernesto going to do?

0
Subject: Marketing Manager Vacancy

Hello Ernesto,
As you know, we have a vacancy for a Marketing Manager. Here’s a list of the skills
and experience w e need. Can you put these details in the advertisement to go on our
job vacancies webpage?
Essential skills and experience
• has marketing experience
• has managed staff
• has worked in cosmetics or a related industry
• has excellent communication skills
• is a team worker
Useful skills and experience
• has a marketing degree or a similar university qualification
• can speak Italian
Can you choose the best candidates for m e to interview? Let’s talk o n the phone
after you speak to them.
Best wishes,
Maria Maya
Coco Care Cosmetics
Marketing Director

2 4 ’ 8.01 Listen to the conversation between Maria and Ernesto and complete
the sentences with Miranda, Luca or Agnes.
1 is the oldest candidate, has the most experience and is happy to
learn a language.
2 is the youngest candidate, has a degree in marketing and works in
the cosmetics industry.
3 manages the biggest team and has the best language skills.

3 Complete the notes on each candidate. Then listen again and check.

Miranda Dunn Luca Baldini Agnes Becker

- Motivated, organised, good - Friendly personality, good team Very 9
worker, great 5 skills Very friendly
- Two years' management experience - Fluent Italian and English and Knows a lot about our company
- Manages a team of good French Works for a 10
2
staff - Has 6 degree manufacturer
- Works for Planet Health (a vegan - 7 years' experience Has a degree in fashion
cosmetics company) i n marketing 11
years’ experience
- Degree in 3 - Manages a team of 8 in marketing
- Speaks 4 well staff Manages a team of nine staff
- Works for a pharmaceutical 12
level French
company
Has travelled for work
 8 Jobs

Writing Professional profiles

I Complete the profile with the words and phrases in the box.

am responsible have have designed have worked manage skills

trained was responsible

Full name George Caron Job title W e b Designer Location Lille, France

Skills summary
Hard-working, organised and motivated W e b Designer. 1 1 websites for many
different international clients, including banks a n d engineering a n d architecture companies.
I a m a team worker and 2 excellent c o m m u n i c a t i o n 3

Current job
Senior Web Designer
NET W e b Design Ltd, Lille, France, September 2019-present date
14 for designing websites for engineering and architecture companies i n the U K
and Germany. 1 5 a team o f four designers. W e 6 o n national
and international projects.

Past positions
Web Designer
HRBT W e b Design, October 2017-August 2 0 1 9
17 for designing websites for shops a n d restaurants and 1 8 new
w e b designers.

Education
BSc (Hons) Computer Science
Headington University, 2 0 1 4 - 2 0 1 7

Look at the profile again and answer the questions.

1 Where does George live? 4 What has he designed?
2 What's his job? 5 What d i d he study a t university?
3 What are his main strengths?

Create a professional profile. Use the information below and the profile
headings in the box.

Current job Education Full name Job title Location Past positions
Skills summary

You are Anna Thompson. You are a Sales Manager and you live in Nottingham, in the UK.

You have a BA (Hons) i n Business Studies from Arlen University. You studied there from 2012 u n t i l 2015.

You work for WWF Windows in Nottingham, UK. You are a Sales Manager. You are responsible for
Europe and the USA and you manage a team of fifteen Sales Reps.

From January 2016 to September 2018 you were a Sales Rep at Original Timber Windows, Inc., in
Cambridge, UK. You were part of a team of five reps. Your sales area was the UK and Europe. You travelled
all over Europe, gave presentations and wrote reports.

You are an analytical, motivated and hard-working manager. You are a team worker and have good
communication skills. You have organised sales conferences and managed large teams. You speak
English and German and have worked in Europe and t h e USA.
F u n c t i o n a l A job interview
Put the words in the correct order to make questions.
1 tell / qualifications / about / can / me / your I yc>\s I ?

2 are/strengths/what/main/your/?

3 team spirit I to create I how I you / helped I have / a good / ?

4 ever / have / conference / you I organised / a / ?

5 difficult team members / with / had / have / you / problems / ever / ?

2 4 ’ 8.02 Complete the sentences. Then match the questions in Exercise 1 (1-5)
with the answers (a-e). Listen and check.
a Yes, t have been problems, but it's important to listen and help them.
b I'm h -working, organised and analytical.
c Yes, I have. I o d last year's conference.
d Yes, I have a d in business administration.
e I often have positive m s with my team and we've
always celebrated events like birthdays and promotions.

3 4 * 8 0 3 Choose the correct option. Then listen and check.

Interviewer: Can you tell me about your work experience?
Candidate: Yes, I 'am I work as a Marketing Director in an IT company.
I Started I was as a Sales Rep, then 1 3became I become a Sales Manager.
Then I ''changed I moved into marketing. I sdo I have a lot of experience in
salesand marketing.

4 4 * 8 04 Complete the interview with the phrases in the box.

Then listen and check.

always said 'Well done!' done a lot of staff training excellent communication skills
good at communicating I've learnt there has been conflict

Interviewer: What are your main strengths?

Candidate: I have 1 . I'm 2 with my team
and motivating them to do a good job.
Interviewer: How have you helped to motivate your staff?
Candidate: I've 3 when they've done a good job.
Interviewer: Have you ever organised training sessions?
Candidate: Yes, I have. I've 4 .
Interviewer: Have you ever had problems with difficult people?
Candidate: Yes, I have. I've had problems with difficult clients and
5
between team members.
But 6 a lot about managing people.
 Pronunciation

Unitl
1.1 The -s ending
1 Pl.01 Listen and repeat.
1 One shop. Two shops. Is/ 4 We work. He works. /s/
2 One team. Two teams. /z/ 5 You travel. She travels. /z/
3 One office. Two offices. /iz/ 6 They change. I t changes. /iz/

2A Pl.02 Listen and underline the word you hear.

1 book books 4 day days
2 boss bosses 5 task tasks
3 come comes 6 watch watches

B Pl.03 Listen and practise saying the words in Exercise 2A.

3A Pl.04 Listen and write the words in the correct place in the table.

analyses boxes dates finds finishes gives jobs lunches rooms starts talks weeks

4>P1.04a /$/ >P1.04b /z/ < P 1 0 4 c /l z /

cti/U!Luses

B Pl.05 Listen and check. Then practise saying the words.

1.3 Questions
1A Pl.06 Listen and underline the weak forms of are, do and does.
1 A: Are yourfriends Spanish?
B: Yes, they are. They're from Madrid.
2 A: Do you work on Saturdays?
B: Yes, I sometimes do.
3 A: Does your boss speak English?
B: Yes, he does. His English is really good.

B Listen again and circle the strong forms of are, do and does in Exercise 1A.

C Work in pairs. Listen again and practise saying the dialogues in Exercise 1A.

2A Pl.07 Listen. Do the questions go up ( t ) or down (i) at the end?

1 How often do you work at home?
2 How much time do you spend in the office?
3 Does your office have a canteen?
4 Do you sometimes have lunch at your desk?
5 Where do you usually take a break? ------
6 Do a lot of people use the company gym?

B Underline the correct option in each sentence.

1 Yes/No questions go up (t) / down (■!•) at the end.
2 Open questions go u p (t) / down (J-) at the end.

C Listen again. Practise saying the questions in Exercise 2A.

44
 Unit 2
2.2/ii/,/i/ and /ai/
1A 4 ’ P2.01 Listen and write the words i n the correct place in the table.

clean each fly give gym lift night see six size week white

4>P2.01a /i;/ 4>P2.01b /,/ 4>P2.01c /ai/

cLecux.

B 4’P2 02 Listen and check. Then practise saying the words.

2A 4’ P2.O3 Listen and underline the word you hear.

1 feel fill 5 seat sit
2 fill file 6 sit site
3 feet fit 7 team Tim
4 live leave 8 team time

B 4>P2.04 Listen and practise saying the words i n Exercise 2A.

3A 4> P2.05 Find the /i:Z, /i/ and /ai/ sounds i n the sentences. Then listen and check.
1 We get free coffee at work.
2 Food production is big business here.
3 They only have nine items in stock.

B Listen again and repeat the sentences in Exercise 3A.

2.3 /tJ7 and M3/

1A 4> P2.06 How do you spell /tj7 or /d3 /? Listen and complete the words.
4’P2.06a /tj/ 4>P2.06b /d3 /
1 atta ____ a p i c _ u r e 4 a p r o _ e c t mana _ er
2 _ _ _eck the wa ______ 5 a messa_e pa_e
3 ki ______en ____ airs 6 c h a n _ e _ obs

B Listen again. Practise saying the words i n Exercise 1A.

2A 4 * P2.07 Listen and tick ( / ) the pairs of words that have the same sound for the
Letters 'ch'.
1 touch much □ 4 school schedule □
2 each sandwich □ 5 which research □
3 purchase machine □ 6 technical chemical □
B Listen again. Practise saying the words i n Exercise 2A.

3A 4’ P2.08 Find the /tJ7 and I&5I sounds i n the sentences. Then listen and check.
1 You can choose one snack from the list.
2 Can you send o u t t h e agenda?
3 I have a busy schedule in March.
4 I don't usually work in July.
5 My English teacher is from Chicago in the USA.

B Listen again. Practise saying the sentences i n Exercise 3A.

 Pronunciation

Units
3.1 The -ed ending
1 4 ’ P3.01 Listen and repeat.
1 look looked It/ 4 change changed /d/
2 wash washed /t/ 5 want wanted /id/
3 call called /d/ 6 need needed /id/

2A 4 ’ P 3 02 Listen and write t h e words i n the correct place i n t h e table.

cancelled completed developed expanded finished opened produced

received refunded

>P3.02a /t/ >P3.O2b Id/ < P3.02C /id/

B M»P3 O3 Listen and check. Then practise saying t h e words.

3A 4> P3.04 Listen and tick ( / ) the sentences you hear.

1 1 collect them. 1 collected them.
2 We play it. We played it.
3 They ask us. They asked us.
4 1 clean them. 1 cleaned them.
5 You start it. You started it.
6 We process them. We processed them.

B 4 ’ P3-05 Listen and practise saying the sentences i n Exercise 3A.

3.3/3:/ and /□:/

1A P3.06 Listen and write t h e words i n the correct place i n t h e table.

bought door learn north purse short sir store work worst

>P3.06a /3 ! / ■<» P3.06b /□;/

B 4 ’ P 3 07 Listen and check. Then practise saying the words.

2A ■<> P3.O8 Listen and tick ( / ) the pairs o f words t h a t have the same vowel sound.
1 more work D 3 learn words 5 first turn D
2 Smalltalk Q 4 small world Q 6 third floor D

B Listen again. Practise saying t h e words i n Exercise 2A.

3A 4 ’ P3-09 Find t h e I31/ and /□:/ sounds i n t h e sentences. Then listen and check.
1 What is this survey about? 4 I need your passport number.
2 We prefer to advertise on the radio. 5 Can we meet next Thursday?
3 We launched a new product last month.

B Listen again. Practise saying t h e sentences i n Exercise 3A.

46
 Unit 4

4.1 /rj/, /rjk/ and Ini. The -ing ending.

1A P4.01 Listen and complete the words. Write n, nk or ng.

1 i 3 pi 5 thi 7 si
2 i 4 pi 6 thi 8 wi

B Listen again. Practise saying the words in Exercise 1A.

2 P4.02 Listen and repeat.

1 during spring 3 drink something 5 strong link
2 evening drink 4 begin to think 6 pink ink

3 < > P4.03 Listen and complete the sentences. Then listen and repeat.

1 something.
2 --------------------------------------------- something.
3 --------------------------------------------- something.
4 something.

4 < P4.04 Listen and complete the sentences. Then listen and repeat.

1 They're the opening times again.

2 Are you to the meeting room?
3 We're not ---------------------- i t at the planning meeting.
4 I'm ---------------------- about the new working hours.

4.4 /is/ and leal

1A >P4.O5 Listen and write the words in the correct place in the table.

chair here pair reatty square their we're year

< P 4 . 0 5 a /is/ >P4.05b /ea/

B < P4.06 Listen and check. Then practise saying the words.

2A < > P4.07 Listen and underline the word you hear.
1 ear air 2 hear hair 3 real rare 4 we're where

B 4>P4.0S Listen and practise saying the words in Exercise 2A.

3 A 4 ’ P4.09 Find the hal and /ea/ sounds in the sentences. Then listen and check.
1 The production engineer is dealing with the problem.
2 How did you get the idea for your business?
3 Click on the 'Share screen' button.
4 Is there a bus stop near here?
5 We can speak to people anywhere in the world.

B Listen again. Practise saying the sentences in Exercise 3A.

 Pronunciation

Unit 5
5 . 1 /ae/, / e / a n d / e i /
1A P5.01 Listen and write the words in the correct place in the table.

app back break chat great have late pen red say tell went

<>P5.01a te/ >P5.01b /e! < P5.01C /ei/

app

B P5.02 Listen and check. Then practise saying the words.

2A P5.03 Listen and underline the word you hear.

1 aim am 3 had head 5 man men 7 sat set
2 bad bed 4 gate get 6 man main 8 wait wet

B 4 * P5.04 Listen and practise saying the words in Exercise 2A.

3A P5.O5 Listen and complete the sentences.

1 It's a very attractive name.
2 We're expecting the new today.
3 Who's going to the website?
4 I only had a during the lunch break.
5 Ten thousand people the event.

B Listen again. Practise saying the sentences in Exercise 3A.

5.3 IQ/ a n d /d/ vs /s/, /z/, /f/, /v/, /t/, /d/

1A <> P5.06 Listen and write the words in the correct place in the table.

birthday' clothes everything north other these think thirty through

together with without

P5.06a /0/ < P5.06b /d/

birthday

B P5.O7 Listen and check. Then practise saying the words.

2A P5.08 Listen and complete the words with one or two letters.
1 ree 3 ree 5 mou 7 ey 9 do ing
2 ree 4 ing 6 mou 8 ay 10 d o ing
B Listen again. Practise saying the words in Exercise 2A.

3 P5.09 Listen and repeat.

1 three things 6 together for ever
2 free things 7 the thirtieth birthday
3 these days 8 through the day
4 other clothes 9 w i t h or without them
5 everything together 10 closing a c l o t h i n g s t o r e

48 <
Unit 6
6.2 /a:/ and /A/
1A P6.01 Listen and write the words i n the correct place in the table.

bar but come cup dark dust far hard love part plus staff

<P6.01a /a;/ >P6.01b / A/

bar

B 4 ’ P6.02 Listen and check. Then practise saying the words.

2A 4 * P6.03 Listen and underline the word you hear.

1 fan fun 3 planned plant
2 March much 4 track truck

B >P6.04 Listen and practise saying the words i n Exercise 2A.

3 4 ’ P6.O5 Listen and complete the sentences.

1 There's a big demand for machines.
2 We --------------------- the marketing budget last month.
3 I paid for lunch with the card.
4 Did you go to the office on Sunday?

6.3 /u:/ and /u/

1A 4> P6.06 Listen and write the words i n the correct place in the table.

blue book could do move noon put too took would

P6.06a /u:/ <>P6.06b /o /

B P6.07 Listen and check. Then practise saying the words.

2A P6.08 Listen and tick ( / ) the pairs of words that have the same vowel sound.
1 cook look □ 5 fruit put □
2 choose lose □ 6 full school □
3 due new □ 7 June soon □
4 food good □ 8 through true □
B Listen again. Practise saying the words i n Exercise 2A.

3A 4 ’ P6-O9 Listen and complete the sentences.

1 You look --------------------- in this bluejacket.
2 I'm reading a good book about the of food.
3 We knew that service wasn't in the price.
4 It will leave the centre as soon as possible.

B Listen again. Practise saying the sentences i n Exercise 3A.

 Pronunciation

Unit 7
7 . 2 ZauZ a n d ZauZ

1A P7.01 Listen and write the words in the correct place in the table.

down found go house load now old out slow soap

P7.013 /go/ < P 7 . 0 1 b /au/

dOWkV

B P7.02 Listen and check. Then practise saying the words.

2A P7.03 Listen and tick ( / ) the pairs of words that have the same vowel sound.

1 low snow 4 grown brown

2 show how 5 follow tomorrow
3 own town 6 yellow window

B Listen again. Practise saying the words in Exercise 2A.

3 4 ’ P7.04 Listen and complete the sentences.

1 I got that phone a long time ago.
2 They us the program at a lower price.
3 There were a thousand visitors at the show.
4 How going out tomorrow?

7 . 3 ZpZ, ZbZ, ZfZ a n d ZvZ

1 P7.O5 Listen and repeat.

1 difficult life 5 buy petrol 9 better value

2 interview service 6 safe driver 10 application fee
3 cheap shop 7 receive offers 1 1 special f e a t u r e
4 busy boss 8 job advert 12 p o l l u t i o n Level

2A ■<» P7.06 Listen and complete the words w i t h one letter.

1 ack 3 sa e 5 est
2 ack 4 sa e 6 est

B Listen again. Practise saying the words in Exercise 2A.

3A < P7.O7 Listen and tick (/) the sentences you hear.

1 It'sthe wrong pin. 3 It'sa very interesting blog. O

It's the wrong bin. It's a very interesting vlog. EH

2 Can 1 have another coffee? 4 She drove fast.

Can 1 have another copy? She drove past. LJ

B P7.08 Listen and practise saying the sentences in Exercise 3A.

4 P7.09 Listen and complete the sentences.

1 They provide very services.

2 We built up a successful business.
3 Do you have facilities to and serve food?
4 Can you ---------------------- the files after the break, please?
50 <
 Units

8.2 The vowel /o/. The letter 'o' as /o/, /so/ and M/.
1A 4 > P8.01 Listen and underline t h e /n/ sounds i n t h e sentences.
1 What is the top quality you look for in a candidate?
2 Soft skills are important in this job.
3 They solve problems in a logical way.
4 We operate around the clock.
5 My team wants to work with her because she has a positive attitude.

B Listen again. Practise saying the sentences i n Exercise 1A.

2 A 4> p 8.02 Listen and write the words in the correct place in the table.

another go got kilo long love model month photo sold sorry worry

>P8.02a /D / <>P8.02b /go/ < P8.02C / A /

flkvother

B 4> p 8.03 Listen and check. Then practise saying t h e words.

3A 4> P8.04 Listen and tick ( / ) the pairs o f words that have t h e same vowel sound.
1 cost lost 5 knowledge college
2 done won 6 lot won't
3 don't old 7 most post
4 gone phone D 8 Poland Holland

B Listen again. Practise saying t h e words i n Exercise 3A.

8.3 Silent letters

1A 4 ’ p 8.05 Listen and circle the silent letters i n the words.
1 cupboard 3 exhibition 5 hang 7 Wednesday
2 debt 4 half 6 talk 8 would

B Listen again. Practise saying the words i n Exercise 1 A .

2 A 4 > p 8 06 Listen and complete the words w i t h one letter.

1 We were — rong. 4 What did you rite?
2 That was a l l I new. 5 Cut it with a nife.
3 I t took two ours. 6 He studied sychology.

B Listen again. Practise saying t h e sentences i n Exercise 2A.

3 4 * p 8.07 Listen a n d c i r c l e t h e silent letter. Then listen and repeat.

1 How much does he know about the company?
2 The manager is calm and organised.
3 She studied for a science degree.
4 We couldn'tfind a good candidate.
5 I listen to music to relax after work.
6 I rarely take a holiday in the autumn.
 Answer
Answer key
key

Unit
U n i t1l Writing Unit 2
Unit 2

IQ
1 1 How 2 Do

rxj
Q
o
Vocabulary
Vocabulary
3 many 4 What
What
Vocabulary
Vocabulary
1 11 start
1 start emails
2 emails 5 you 6 Where
Where 1
1 1 ff 2
1 2 d 3 a
d 3 4 b
a 4 5 e
b 5 6 cc
e 6
3
3 calls
calls 4
4 answer
answer 7 Do 8 often
often 2
2 1
1 deliveries
deliveries 2
2 deliver
deliver
5 travels 6 writes
5
7
7
travels
meetings
meetings
6
8
8
writes
do
do
2
2 1 Do
1 Do you
you use the gym
use the at
gym at 3 order 4 order
work?
work? 5
5 supply 6
6 supplier
9 orders 10 data
9 orders 10 data
2 When
2 When do you have
do you lunch in
have lunch in 3
3 1
1 supplier
supplier 2
2 supplies
supplies
2
2 2
2 He never
He never travels
travels for
for work.
work. the canteen?
the canteen? 3
3 orders
orders 4
4 delivery
delivery
3
3 He usually
He calls customers.
usually calls customers. 3 How many people work in 5
5 deliver
deliver 6
6 order
order
4 She often
often does
does research.
research.
4
5
5
She
She sometimes
She goes to
sometimes goes to
your office?
your office? 4
4 1
1 speaking
speaking 2
2 have
have
4 How
4 How often
often do you use
do you use the
the 3
3 much
much 4
4 delivery
delivery
meetings with
meetings with clients.
clients. car park?
carpark? 5
5 many
many 6
6 deliver
deliver
6 She
6 She rarely
rarely processes
processes orders.
orders. 5 Do
5 Do you
you work
work at
at home
home in
in the
the 7
7 order
order 8
8 much
much
3
3 1
1 brief
brief 2 update
2 update evening?
evening?
5
5 a 5 b
a 5 b l 1 cc 2 d 6
2 d 6 e 8 ff 3
e 8 3
3 budget
3 budget 4
4 books
books 6 Where
6 are the
Where are the meeting
meeting
g
g 4 h 7
4 h 7
5 agenda
5 6 calculate
6 rooms in
rooms in your
your workplace?
workplace?
7 presentations
7 presentations 3
3 1 Are
1 Are there
there gym facilities in
gym facilities in Grammar
Grammar
4
4 1
1 date
date 2
2 available
available your workplace?
your workplace? 1
1 1
1 many
many 2
2 lot
lot
3
3 about
about 4
4 busy
busy 2 How
2 How many
many times
times aa week
week dodo 3
3 a
a 4
4 some
some
5
5 Shall
Shall 6
6 then
then you walk
you to work?
walk to work? 5
5 much
much 6
6 an
an
7
7 fine
fine 8
8 See
See 3 Do you always use the lift?
3 7
7 of
of 8
8 about
about
4 How
4 How often do you
often do you exercise
exercise 9
9 any
any 10
10 some
some
Grammar
Grammar after work?
1 11 travel
1 travel 2 does
2 does
after
5 Do
5 Do you
work?
you eat fruit and
eat fruit and
2
2 1
1 many
many cc 2
2 many
many ff
3 much e 4 many a
3
3 doesn’t work
doesn't work /does
/ does not
not work
work vegetables every
vegetables every day?
day?
5
5 much d 6
6 much b
4 finish
finish 6 How
6 How many
many cups
cups of coffee do
of coffee do
5
5 doesn’t have /does
doesn't / does not have you have
you every day?
have every day? 3
3 1
1 is
is 2
2 aren’t
aren't
6
6 isn’t //iis
isn't s not
not 77 calls
calls 3
3 is
is 4
4 isn’t
isn't
8
8 aren’t / are
aren't/ not
are not Functional language
Functional language 5
5 are
are 6
6 isn’t
isn't
2
2 1
1 Sylvia
Sylvia often writes sales
often writes sales 1
1 1 a
1 a 2 b l 1 cc 3
2 b 3 4
4 1 there
1 there isn't
isn’t 2 there are
2 there are
reports.
reports. 2 a
2 a 4 bl1 c
4 b c 33 d 2
d 2 3 there is
3 there is 4 there
4 there aren’t
aren't
2
2 We usually
We usually work
work uuntil
ntil7 p.m.
? p.m. 3 a
3 a 3 b 2
3 b 2 cc l1
Listening
Listening
on Wednesdays.
on Wednesdays. 2
2 1 do
1 do 2
2 I’m a
I'm a
3
3 Klaus rarely
Klaus rarely analyses
analyses data.
data. 3 visit
3 visit 4
4 Which
Which 1 BB
1
4
4 They always
They always process
process orders
orders 5 Who's
5 Who’s 6
6 for
for 2
2
before 4
before 4 p.m.
p.m. 7 visit
7 visit 8
8 manages
manages
5 Fred sometimes goes to 9 know
9 know 10
10 What
What Customer
Customer Stella Rojas
Stella Rojas
meetings with
meetings with the
the sales
sales 111 She's
1 She’s an
an 12
12 manages
manages name
name
team.
team. 3
3 1 a
1 a Who visits
Who visits the
the clients?
clients? Café or
Cafe or Café Habana
Cafe Habana
6
6 Harry never
Harry never answers
answers the
the b
b Who does
Who does Sam
Sam visit?
visit? restaurant
restaurant
phone.
phone. 2 a What does Kate design? CRN
CRN 43-98-24-88-65
43-98-24-88-65
3
3 1 How
1 How often
often 2 Where
2 Where b
b Who designs new
Size
Size medium
medium
3 Which
3 Which 4
4 When
When products?
products?
Product ECOE14
4
Product EC0E14
5
5 What
What 6 How
6 How 4 1 aa
1 Sam.
Sam. reference
reference
4 1 are 2 Do 3 Does
3 Does b
b Clients.
Clients. number
number
4 Is 5 are 6 Does
6 Does 2 a
2 a New products.
New products.
Quantity
Quantity 12 boxes
12 boxes
7 is 8 does b
b Kate.
Kate.
Delivery date
Delivery date Thursday, 15th
Thursday, 15th
Reading
Reading and
and listening
listening March
March
1
lie 1 c 2 b
2 b 3 b
3 b 4 a
4 a Delivery cost
Delivery cost free delivery
free delivery
2 13,
2 13, 11,
11, Jan
Jan Total cost
Total cost £36.60
£36.60
3 11 13
3 13 2 88
2
3 1.30,
3 1.30, 3.00
3.00 4 10
4 10 3
3 1 F1 2FF 32 TF4 F3 5TT 4 F 5 T
5 111
5 1 6 11.15,9
6 11.15, 9 4
4 1
1 have
have
4
4 In Jan's
In Jan’s offi ce.
office. 2
2 number
number
3
3 much
much
4
4 much, delivery
much, delivery
5
5 many
many
6 Can, anything

> 52
52 <
Writing
Writing Unit 3
Unit 3 Writing
Writing
1
1 l1b b 2
2 aa 3
3 dd 4
4 cc
Vocabulary
Vocabulary 1
1 11a big
a thank you
big thankyou
2
2 1 In
1 In response
response to your enquiry,
to your enquiry,
1 1 opened
opened 2 started
started
2
2but we had
but we had some
some problems
problems
delivery
delivery isis free
free of
of charge.
charge.
1 1 2 3
3Our sales
Our sales were
were €26,000
€26,000
3
3 produced
produced 4
4 expanded
expanded 44but we grew
but we grew to twenty
to twenty
2 Please
2 Please find
find attached
attached a a list
list of
of
5
5 hired 6
6 launched 5
5We need
We need to
to build
build strong
strong
prices. // Please
prices. Please find
find aa list of
list of
7
7 moved
moved 8
8 created
created relationships
relationships
prices attached.
prices attached.
3 Please contact
3 Please contact us us if
if you
you 2
2 1
1 moved
moved 2
2 started
started 6 we
6 we won five new
won five new customers
customers
have any
have any questions.
questions. 3
3 opened
opened 4
4 created
created outside London
outside London
4 There aare
4 re two ways you can 5
5 hired
hired 6
6 expanded
expanded 7 but
7 we need
but we need to
to spend more
spend more
return your
return your order.
order. 7
7 produced
produced 8
8 launched
launched next year
next year
5 You can
5 You can gogo toto one
one ofof our
our 3
3 1
1 Dear employees
Dear employees 8 it
8 it was
was aa good year
good year
stores.
stores. 2
2 To all
To staff
a ll staff 2
2 11 Yes
Yes 2 No
2 No 3 Yes
3 Yes
6 We can
6 We also collect
can also collect the
the 3
3 Thank you for
Thankyou for your
your help
help 44 Yes
Yes 5 No
5 No 6 No
6 No
goods from
goods from youryour home
home 4
4 We appreciate
We appreciate youryour 3
3 (Suggested answer)
(Suggested answer)
address.
address. cooperation
cooperation
Dear Team,
DearTeam,
3
3 1
1 exchange
exchange 2
2 change
change 5
5 Please do the following
First, a
First, a big
big thankyou
thank you for
for a
alll l
3
3 Delivery
Delivery 4
4 your
your 6
6 Please follow
Please follow these
these
instructions
instructions your work
your work last
last year.
year. We
We hhit our
i t our
5
5 is
is 6
6 click
click
7 Best wishes
Best wishes sales target
sales target ofof €600,000 and
€600,000 and
7
7 form
form 8
8 contact
contact 7
8 Regards grew our
grew our UK
UK retail
retail business
business
4
4 (Suggested answer)
(Suggested answer)
8 Regards
from two
two toto four
four shops.
shops. WeWe
Dear Ms
Dear Ms Moreno,
Moreno,
4 11 staff
4 staff 2 please
2 please
from
spent €9,500
spent €9,500 on advertising
on advertising
33 appreciate
appreciate 4 wishes
4 wishes
Thank you
Thank you for
for your
your enquiry.
enquiry. and as
and as aa result, won nine
result, won nine new
new
We are
We are sorry
sorry you
you are
are not
not Grammar
Grammar customers, so
customers, we want
so we want toto
spend more
more onon advertising
happy with
happy your order.
with your There
order. There 1
1 1 ff 2
1 2 d
d 3
3 g 4 h
g 4 h 5
5 b 6 e
b 6 e
spend
next year.
next year.
advertising
are two
are two ways
ways you
you can return
can return 7 cc 8
7 8 a
a
your order.
order. You
You can
can return
return iitt But we we made
made some
some mistakes.
mistakes.
your
to any
to any of our stores
of our stores or
or we
we can
can
2
2 1 What
1 did the
What did the company
company
But
Our online
Our business didn’t
online business didn't
produce?
produce?
collect the order
collect the from your
order from your hit
h its target
i t its target because
because wewe had
had
2 Where
2 Where did the manager
did the manager
home address.
home address. problems with
problems the online
with the online
move to?
move to?
You have
have thirty
thirty days to return shop. We
shop. need to
We need to spend
spend some
some
You days to return 3 When
3 When did
did she
she launch
launch her
her
the order. Please find
find attached
attached money on
money on a
a new
new online shop.
online shop.
the order. Please café?
cafe?
a list
list of
of our store addresses.
addresses. We also
We also didn’t
didn't grow
grow our
our
a our store 4 Who
4 Who createc1
created our
our new
new
export business.
export We need
business. We need toto
Please contact
Please contact us
us if
if you
you have
have products?
products?
hire some
hire some more
more sales
sales reps
reps to
to
any questions.
any questions. 3
3 1
1 made
made 2 had work in
work in Europe
Europe so
so we
we can
can hhit
it
Regards,
Regards, 3
3 hit
hit 4
4 won our export
our targets next
export targets next year.
year.
Customer Services
Customer Services 5
5 built
built 6
6 grew
grew
We need
We need to
to make
make some
some
7
7 bought
bought 8
8 spent
spent
improvements, b
improvements, but
u t iitt was
was a
a
Functional language
Functional language 4
4 1 didn't
1 didn’t launch 2 didn't
launch 2 didn’t grow
grow very good
very second year.
good second year. Well
Well
1
1 1 Can
1 the builders
Can the builders come
come atat the
the 3 didn't
3 didn’t hire
hire 4 didn't
4 didn’t hit
hit done, team!
done, team!
weekend?
weekend? 5 didn’t build
5 didn't build 66 didn't
didn’t spend
spend
Regards,
Regards,
2 How
2 How many chefs are
many chefs are there?
there?
3 Reading
Reading
How about
3 How about coming
coming before
before Functional Language
Functional language
people arrive
people in the
arrive in the office?
office? 1 11 the
1 the Office
Office Manager
Manager
1
1 11 How
How did
did it
it go, generally?
go, generally?
4 Can
4 Can the
the cleaners
cleaners wash
wash 22 (new)
(new) computers
computers
2 What went
2 What went well,
well
dishes?
dishes? 33 (new) desks and (office)
(office)
in particular?
in particular?
5 How much
5 How time do
much time do the
the chairs
chairs
3 What didn't
3 What didn’t go
go well?
well?
engineers need?
engineers need? 44 on Thursday (next
on Thursday (next week)
week)
44 What
What was the problem?
was the problem?
6
6 Do you provide equipment? 5 after 2
5 after 2 p.m.
p.m.
5 Why did this happen?
5
7 Does the
7 Does the price
price include
include 2
2 I1FF 2
2 TT 3
3 TT 44 F
F 5
5 F 6 TT
F 6 6 What did you do?
6
materials?
materials? 77 F
F 8
8 TT 7 What
7 What happened?
happened?
8 When
When can
can your
your team
team start?
start?
8
3
3 1 Please
1 Please start work at
start work at 9
9 a.m.
a.m. 8 What
8 What was your experience?
was your experience?
2
2 a
a 66 b
b 33 cc 88 d
d 1
1 e
e 77 ff 2
2 2 Don't
2 Don’t come
come toto the
the office
office at
at 9 What
9 What do
do we
we need
need to
to
g
g 5 h 4
5 h 4 the weekend.
the weekend. change?
change?
3
3 1
1 What, do
What, do 2 How,
2 How, there
there 3 Please
3 Please don't
don’t eat
eat at your
at your 2 aa improve
improve b mistakes
b mistakes
3
3 many, need
many, 4 time,
need 4 time, come
come desk.
desk. cc deadline
deadline d made
d made
5
5 Is, place
Is, place 4 Please
4 Please don't
don’t drive to work.
drive to work. ee problem
problem
6
6 about, weekend 5 Don’t bring
5 Don't bring large
large bags
bags to
to ff didn't
didn’t communicate
communicate
work.
work. gg well
well
6 Please
Please remove
remove anyany mugs
mugs
6
from your
from your desk.
desk.
3
3 aa 9 b
b 44 cc 2 d d 6 e e 3
ff 55 g 1
g 1 not used:
not 7, 8
used: 7, 8

53
53
 Answer key
Answer key

Unit 4
Unit 4 Reading and
Reading and listening
listening
Vocabulary
Vocabulary 1
1
1 1 d
1 2 b
d 2 3 cc 4
b 3 4 a
a Announcement
Announcement Airport
Airport Train
Train Cancellation
Cancellation Delay
Delay Change
Change Busy
Busy
2
2 11 stays 2 plane station
station
3
3 books 4
4 goes 1
1 ✓
✓ ✓
/
5
5 train
train 6
6 rents
rents
2
2 ✓
/ ✓
/
7
7 by
by 8
8 renting
renting
3 ✓
✓ /
✓
3
3
3 11 left
left 2 arrived
2 arrived
4 ✓
✓ /✓
3 cancelled
3 cancelled 4
4 platform
platform
5 change
5 change 6 stops
6 stops 5
5 ✓
✓ /✓
4
4 11 delayed
delayed 2
2 late
late 6
6 ✓
✓ /✓
3
3 security
security 4
4 arrived
arrived
✓
7
7 ✓ /✓
5
5 departed
departed 6
6 cancelled
cancelled
7
7 change
change 8 gate 8 ✓
✓ /
✓
9 stops
9 stops
2
2 1 FF 2
1 2 T 3 T
T 3 T 4 F 5
4 F 5 F 6 T
F 6 T 3
31 1 see me
see me
Grammar
Grammar 7 F
7 F 88 T
T 2
2 can’t
can't hear
hear
1
1 1 are
1 are 2 is
2 is 3 are
3 are 3
3 1 I'll
1 I’ll //w
will
i l l be 2 2 I'll
I’ll //w
will
i l l be 3
3 on mute
on mute
3 I'll
I’ll //w
will 4 I'll
call 4 I’ll //w
will stay 4
4 The connection
The connection
4 Is
4 Is 5
5 Are
Are 6 Am
6 Am 3 i l l call i l l stay
5 I'll 5
5 breaking up
breaking up
2
2 a 4
a b 6
4 b c l1 d
6 c d 3 e 5
3 e 5 ff 2
2
5 I’ll //w
will see
i l l see
6 you repeat that
3
3 11 We are //We're
We are We’re hiring
hiring a
a car
car Writing
Writing 7
7 hang up
hang up
for a week.
fora week. 1
1 1 e
1 2 cc 3
e 2 3 h 4 gg 5
h 4 5 aa 6
6 ff 8
8 no problem
no problem
2 Wendy and Robert 7 d
7 8 b
d 8 b
aren’t flying to
aren't flying to Hamburg
Hamburg
2
2 1
1 '’m writing
m writing 2
2 planning
planning Unit
U n i t5
5
tomorrow.
tomorrow.
3
3 report
report 4
4 preparing
preparing Vocabulary
Vocabulary
3
3 I’m not
I'm not staying
staying in
in a
a hotel
hotel
isn’t
1
5 isn't 6 was
next week.
next week. 1 1 b
1 2 d
b 2 d 3 4 a
3 ff 4 5 e
a 5 6 cc
e 6
7
7 hit
hit 8
8 some
some
4
4 Mauricio isn't
Mauricio isn’t going to the
going to the
9
9 with
with 110
0 expecting
expecting 2
2 1 halls
1 halls 2 badges
2 badges
offi ce on
office on Monday.
Monday. 3 stand 4 brochure
brochure
5
5 You are
You are /You're
/ You’re visiting
visiting the
the 3
3 (Suggested answer)
(Suggested answer)
3 stand
5
5 centre
centre
4

factory next
next month.
month. Dear
Dear Maja,
factory Maja,
3
3 1
1 help
help 2
2 sorry
4
4 1 Is,
1 Is, is
is 2 Are,
2 aren’t
Are, aren't I’m writing
I'm to give
writing to you an
give you an 3
3 take
take 4
4 tell
tell
3 are,
3 are, 're
‘re 4
4 Are, ‘m
Are, 'm update on
update on my
my work
work and
and the
the 5
5 spell
spell 6
6 about
about
5
5 11 is writing team.
team. 7
7 could
could 8
8 have
have
2
2 isn’t dealing
isn't dealing Our customer
Our customer meeting
meeting inin Lyon
Lyon 9
9 that’s
that's 110
0 give
give
3
3 is talking
is talking 4 is having
4 is having last week
last was good.
week was We are
good. We are 4
4 1
1 How
How 2
2 Can
Can
5
5 is going
is going 6 aren't
6 aren’t going
going getting new
getting orders but
new orders but we’re
we're 3
3 available
available 4
4 message
message
7
7 are preparing
are preparing not
n hitting our
o t hitting our targets.
targets. We
We 5
5 phoned / called
phoned /called 6
6 say
say
8
8 aren’t repairing
aren't repairing need more
need more sales.
sales. 7
7 number
number 8
8 So
So
This afternoon,
This afternoon, Carl is writing
Carl is writing
a report
a report on
on the
the Lyon
Lyon meeting
meeting Grammar
Grammar
and Hilda
and Hilda is
is dealing
dealing with the
with the 1
1 1 am,
1 am, isis 2 is, Are
2 is, Are
paperwork forthe
paperwork for the job
job in
in Lille.
Lille. 3 isn’t
3 isn't 4 aren’t
4 aren't
We are
We preparing for
are preparing for meetings
meetings 2
2 1 When
1 When areare you
you going
going toto
in Toulouse
in Toulouse and
and Montpellier
Montpellier arrive?
arrive?
next week.
next week. I’m/I am
I'm/I am going to arrive
going to arrive at
at
1I hope
hope everything is going
everything is going well
well 9 a.m.
9 a.m.
in the
in the office
office in
in Warsaw.
Warsaw. I’m/I am
I'm/I not going
am not going to arrive
to arrive
at 8
at 8 a.m.
a.m.
Best wishes,
Best wishes,
2 Are we
2 Are we going
going toto provide
provide anyany
Functional Language
Functional language freebies?
freebies?
We’re/We are going to
1
1 a 4
a b l 1 cc 5
4 b 5 d e 2
3 e
d 3 2
We're/We are
provide coffee.
provide coffee.
going to

2
2 11 Try unmuting your We’re/We
We're/We are are not
not going
going to to
microphone.
microphone. provide cake.
provide cake.
2 The
2 The screen is frozen.
screen is frozen. 3 Where is
3 Where is the
the Finance
Finance
3 Sorry,
3 Sorry, my
my internet
internet Manager going
Manager going toto stay?
stay?
connection is
connection is slow.
slow. He is
He is going
going to
to stay
stay at
at a hotel.
a hotel.
4 Try
4 Try turning
turning off your video.
off your video. // He isn't
He isn’t going
going toto stay
stay inin an
an
Try turning
Try turning your
your video
video off
off.. apartment.
apartment.
5 I'm
5 I’m sharing
sharing mymy screen
screen now.
now.
6 I'm
6 I’m adding
adding Fiona
Fiona to to the
the call.
call.
7 Are
7 you on
Are you on mute?
mute?
8 Try
8 Try calling
calling me
me back.
back.

> 54
54 <
 4 How are they going to
4 Informal
Informal text
text message
message
3
3 1 There's
1 There’s a problem with
a problem with
travel to
travel to the exhibition?
the exhibition? Hello everyone
Hello everyone the phone
the phone II ordered.
ordered. C
C
They are
They are going
going to
to travel
travel to
to Do you
Do you want
want to
to join
join me
me for
for 2 I’m very
2 I'm very sorry
sorry about
about the
the
the exhibition
the exhibition by train.
by train. a drink
a after work?
drink after work? It's
It’s my
my mistake.
mistake. CSA
CSA
They aren't
They aren’t going
going toto travel
travel birthday.
birthday. 3 The
3 The cameras
cameras aren't
aren’t
by bus.
by bus.
4
4 (Suggested answers)
(Suggested answers) working.
working. C
C
3
3 1 A:
1 A: Do
Do you
you want to join
want to join us for
us for
Formal
F o r m a l email
email
4 We'll
4 We’ll change
change those
those for
for
coffee?
coffee? you.
you. CSA
CSA
Thank you
Thank you very
very much
much for
for the
the
B:
B: Yes! Sounds good.
Yes! Sounds good. 5 Can I just check your
5
invitation. II am
invitation. am very
very sorry but
sorry but
2 A:
2 A: Would you
Would you like
like to
to meet
meet delivery address?
delivery address? CSA
CSA
II cannot
cannot joinjoin you,
you, because
because
for lunch?
for lunch? 6 Is
6 Is there
there anything
anything youyou
1I have
have anan early flight that
early flight that
B:
B: I am very sorry, but I can do
can do about it?
about it? C
C
evening. II look
evening. look forward
forward toto
cannot meet
cannot meet today.
today. 7 Can
7 Can II help
help you
you wwith
ith
meeting you
meeting you on Monday.
on Monday.
3 A:
3 A: Would you
Would you like
like to
to anything else?
anything else? CSA
CSA
Informal
Informal text
text message
visit the
visit the offices
offices this
this
Yes, thanks. I'll
Yes, thanks.
message
I’ll be
be there.
there.
4
4 1
1 can
can 2
2 with
with
afternoon?
afternoon? 3
3 hear
hear 4
4 Can
Can
B:
B: Thank you
Thank you very
very much
much Where do
Where you want
do you to go?
want to go?
5
5 will
will 6
6 take
take
for the
for the invitation,
invitation, but
but What time?
What time?
7 need
7 need 8 'll
8 ’ll talk
talk
II am
am not
not available
available this
this
Functional language
Functional language
afternoon.
afternoon. Grammar
Grammar
4 A:
4 A: Do you
Do you want
want to to meet
meet the
the 1
1 1 What
1 do you
What do you think
think of
of our
our
1
1 1 will
1 will 2 might
2 might
reps for a
reps for a coff ee?
coffee? new office?
new office?
3 might
3 might 4 won't
4 won’t
B:
B: I’d love to.
Thanks! I'd 2
2 II think
think the
the new
new exhibition
exhibition
5 will
5 will 6 might
6 might not
not
hall is
is excellent.
4
4 1 Would
1 Would 2 Do
2 Do 3 would
3 would
3
3
hall
Did you
Did
excellent.
you enjoy
enjoy the
the
7 won’t
7 won't
4 I'd
4 I’d 5 would
5 would 6 want
6 want
presentation this
presentation this morning?
morning? 2
2 1 II don't
1 don’t think
think we
we will drink
will drink
7 I’d
7 I'd 8 Do
8 Do water from
from plastic
plastic bottles.
bottles.
4
4 What do
What do you
you think
think of
of the
the water
2 Supermarkets won’t
2 Supermarkets sell
won't sell
Listening
Listening city centre?
city centre?
5 Do you
you like
like the
the local goods
goods in in plastic
plastic packaging.
packaging.
1
1 1 Joanna
1 Joanna Danek
Danek 2 2 Farmek
Farmek
5 Do
cuisine?
cuisine?
local
3 Robots
3 Robots might
might clean our
clean our
3 Wednesday 14th
3 Wednesday 14th March
March houses and offices.
housesand offices.
6
6 II like some of
like some of the
the
4 004025
4 0040 25 436
436 59 90
59 9 0 4 I think we will reduce
4
presentations.
presentations.
2
2 1, 2, 3,
1,2, 3, 6, 7
6, 7
2
2 a 4
a b 6
4 b 6 cc 2 d 5
2 d e l 1 ff 3
5 e 3
pollution in
pollution in our
our cities.
cities.
3
3 1 T
1 T 22 T
T 3 4 F
F 4
3 F 5 T
F 5 6 FF
T 6
3
3 1 think
1 think 2
2 there
there
5 Many
5 Many people
people might
might not
not
7 T 88 F
7 T F learn to
learn to drive.
drive.
3 you
3 you 4
4 bit
bit 6 There
There might
might bebe aa lot
lot of
of
4
4 AA 1
1 called
called 5 agree
5 agree 6
6 hear
hear
6
driverless cars on
driverless cars the roads.
on the roads.
2
2 calling
calling 7 enjoy
enjoy 8 was
3
3 many
many
7
9 right
9 right
8
10
10
was
but
but
3
3 1 is
1 is sold
sold 2 is
2 is produced
produced
4
4 send
send 3 is
3 is grown
grown 4 produce
4 produce
111 it's
1 it’s
5
5 I’ll send
I'll send 5 is
5 is used
used 6 use
6 use
6
6 we’ll have
we'll have Unit 6
Unit 6 4
4 1
1 is grown
7 need
7 need 2
2 are produced
8 w
8 won’t
on't forget Vocabulary
Vocabulary 3
3 are paid
are paid
4
4 BB 1 BB2 J23 B
1 J 43B 5BJ 64J B 5 J 6 J 1 4
4 are designed,
are designed, (are)
(are) made
made
7
7 BB 8 8 JJ D F M J R Z X Q W
w R J K E
5
5 is made
is made 6 is
6 is sold
sold
A G I O P P B E V K L E U 7 is
7 is produced
produced 8 8 are
are delivered
delivered
Writing
Writing R E C Y C L E Y O U I L W
W
1 1 d
1 2 bb 3
d 2 3 aa 4
4 cc S D R E M A C H I N E S O
Listening
Listening
2
2 1
1 free
free 2
2 would
would
A Z E A D S U T X M I O F 1 1 b
1 b 2 b 3
2 b 3 c 4 aa 5
c 4 5 cc 6
6 bb
3
3 Sorry
Sorry 4
4 be
be
D C N D I T Q P w
W E R U I
2
2 a 8
a b 3
8 b 3 cc 1
1 d 10 e
d 10 e 2
2
U I E N V I R □
O N M E N T
ff 7 g 4
7 g h 9
4 h 9 ii 6
6 jj 5
5
5 plans
plans 6
6 join
join K O R B C C D L V I F O L
5
3
3 (Suggested answers) M I G E X Q Y L Y T F K P 3
3 C
T K Y D C X V U X T K I X
Formal
F ormaleemail
mail
Y H I E L E C T R I C G R
Would you
Would you like
like to
to join
join us
us for
for
W A S R I O P I L O P M U
dinner after our
dinner after our meeting
meeting onon
V Y U O P E R O G H U B Y
Monday? There
Monday? There is
is a
a very
very nice
nice
G Y W
w T E C H N O L O G Y
Thai restaurant
Thai restaurant near
near the
the office.
office.
II look forward to
look forward seeing you
to seeing you 2
2 1
1 environment, recycle
environment, recycle
on Monday.
on Monday. 2
2 plastic
plastic
Kind regards
Kind regards 3
3 energy, electric
energy, electric
4
4 pollution
pollution
5
5 technology
technology
6
6 machines
machines

55
55
 Answer key
Answer key

Writing
Writing Unit
Unit 7
7 Reading and
Reading listening
and Listening
1 11
1 All our jumpers
All our jumpers
Vocabulary
Vocabulary 1
1
2
2 Our cheap
Our cheap range
range
3
3 Our workers
Outworkers 1
1 1
1 experience
experience 2
2 design
design Spotless
Spotless Parkwood
Parkwood
Cleaning
Cleaning Cleaning
Cleaning
4
4 This company
This company 3
3 weight
weight 4
4 life
life
Service
Service
5
5 Our creative
Our creative team
team 5 unique 6 value
7
7 Speed
Speed 8
8 features
features Cleaners any
Cleaners any ✓
✓
6
6 All our jeans
All our jeans
day of
of the
the week
week
2
2 1
1 is bought
is bought 2
2 visits
visits 2
2 1
1 speed
speed
day
2
2 value for
value for money
money High-quality
High-quality ✓
/
3
3 is paid
is paid 4
4 guarantee
guarantee
5
5 are paid
are paid 6
6 are picked
are picked 3
3 life
life Eco-friendly
Eco-friendly ✓
7
7 are dried
are dried 8
8 are sent
are sent 4
4 Weight
Weight cleaning
cleaning
9
9 is designed
is 10
designed 10 is delivered
is delivered 5
5 features
features products
products
6 unique selling points (DSPs)
(USPs) ✓
3
3 (Suggested answer)
(Suggested answer)
6
7
7
unique
design
design
selling points Fixed fee
Fixed fee ✓

Helmsley’s Organic
Helmsley's Organic Chocolate
Chocolate Own equipment
Own equipment ✓
■/ ✓
✓
8
8 user experience
user experience
✓
Our story
Our story 3 1
1 fixed
fixed Service between
Service
6 a.m.
6
between
a.m. and
and
✓
We buy all
We buy all our
our cocoa
cocoa beans
beans 2 administration
administration
direct from
direct from organic
organic farmers
farmers 10 p.m.
10 p.m.
3 annual
annual 4 cancellation
4 cancellation
in Ivory Coast
in Ivory Coast and
and Ghana.
Ghana. 5 includes
includes 6 booking
6 booking Wide range of
Wide range of ✓
■/

We visit the
the farms
farms every
every six services
4
We visit six services
1 b
b 2 3 d
2 ff 3 d 4 e 5
4 e 6 cc
5 aa 6
months.
months. Our Our cocoa
cocoa isis grown
grown Window and
Window and ✓
■/
organically without
organically without the the use
use of
of Grammar
Grammar carpet cleaning
carpet cleaning
dangerous chemicals.
chemicals. We We use
dangerous
quality organic
quality cocoa beans
organic cocoa
use
beans
1
1 1
1 better
better 2 smaller
2 smaller
2 1 The
1 The cleaning
cleaning service can’t
service can't
3
3 lighter
lighter 4 longer
4 longer
to produce
to produce ourour chocolate.
chocolate. TheThe come this week.
come this week.
5
5 larger
larger 6 easier
6 easier
farmers are
farmers are paid
paid aa guaranteed
guaranteed 2 They choose
2 They Spotless
choose Spotless
7
7 faster
faster
minimum
minimum priceprice for
for their
their Cleaning Service.
Cleaning Service.
8
8 more expensive
cocoa beans.
cocoa beans. The
The beans
beans are are
2
2 1 This
1 This car
car is
is more
more spacious
spacious
3
3 I1TT 2
2 TT 3 FF 4
3 4 FF 5 FF
5
delivered to
delivered to a
a mill.
mill. Then
Then the
the 6
6 T 7 T
T 7 T 8 F
8 F
beans/they
beans/they are are cleaned
cleaned and and than last
than last year's
year’s model.
model.
roasted
roasted andand shipped
shipped to to our
our 2 This
2 This laptop
laptop is is heavier
heavier than
than Writing
Writing
headquarters.
headquarters. We make our
We make our my old
my old one.
3 These
3
one.
These office
office chairs are
chairs are
1
1 1
1 Dear
Dear 2
2 attached
attached
quality chocolate
quality from these
chocolate from these 3
3 the best
the best 4
4 findings
findings
cocoa beans.
beans. The
The chocolate worse than
worse than the
the chairs
chairs we
we
cocoa chocolate 5 has 6 knowledgeable
is packaged and and delivered had before.
had before.
is packaged delivered 7
7 reliable
reliable 8
8 for
for
directly to our customers.
customers. 4 Yuri's
4 Yuri’s phone
phone is is thinner
thinner than
than
directly to our 9
9 let
let
my phone.
my phone.
Functional language
Functional language 5 The software on this model 2
2 (suggested answer)
(suggested answer)

1
1 1 how
1 many jackets
how manyjackets is more
is more secure
secure than
than the
the old
old Dear Maria,
Dear Maria,
2 We'd
2 We’d likelike one.
one. Please find
Please find attached
attached the
the
3 do
3 do youyou want
want 6 This
6 This tablet
tablet isis cheaperthan
cheaper than results of
results a magazine
of a magazine report
report
4 can
4 can we we talk
talk about
about price now
price now Harry’s tablet.
Harry's tablet. on internet providers.
on internet providers.
5
5 the price is 7 These
7 These laptops
laptops are are slower
slower IItt compared
compared three
three companies
companies
6 a
6 a lower
lower price
price than the
than the old
old ones.
ones. and YesBroadband is
and YesBroadband is the
the best.
best.
7 How
7 How about
about 8 The
8 The battery
battery life
life is
is shorter
shorter on
on
Here is
Here is a
a summary
summary of the
of the
8 can’t
8 agree tto
can't agree that
o that this model
this than that
model than that one.
one.
findings:
findings:
9 that's
9 that’s right
right 3
3 1
1 the most
the expensive
most expensive
Strengths
Strengths
10 on
10 signature
on signature 2
2 the most
the uncomfortable
most uncomfortable
YesBroadband offers:
YesBroadband offers:
111 I’m sorry,
1 I'm sorry, but
but 3 the highest
– the best
- the best value
value for
for money.
money.
112
2 II think
think that's
that’s 4
4 the best
the best
– the most
- the most reliable
reliable service.
service.
2
2 aa IItt might
might be
be early
early September.
September, 5
5 the easiest
the easiest
– the fastest
- the fastest broadband
broadband speed.
speed.
bb We’ll pay by
We'll pay by bank
bank transfer,
transfer. 6
6 the biggest
the biggest
Areas for improvement
cc When
When cancan you
you deliver
deliver the
the 4
4 1
1 the best
the best
Areas for improvement
YesBroadband could:
YesBroadband could:
order?
order? 2
2 the easiest
the easiest
– improve their
- improve their customer
customer
dd Is
Is there
there a
a discount
discount for
for later
later 3
3 the biggest
the biggest
service.
service.
deliveries?
deliveries? 4
4 the most
the most expensive
expensive//
ee Can
Can you
you deliver
deliver them
them inin the best
the best If you
If you have any questions,
have any questions,
August?
August? 5 the
5 the most uncomfortable
most uncomfortable please let
please let me
me know.
know.
ff Does
Does delivery
delivery usually take
usually take 6 the
6 the highest
highest Kind regards,
Kind regards,
six weeks?
six weeks?
3 1 cc 2
1 2 e
e 3 4 d
3 ff 4 d 5 a 6
5 a b
6 b

> 56
56 <
Functional language
Functional language 4
4 i1 d
d 3
3 (Suggested
(Suggested answer)
answer)
1 a b 6
2 b
a 2 c 44 d
6 c d 1
1 e 5 ff 3
e 5 3 2
2 ff
Full n
name
a m e Anna Thompson
2
2 1 with
1 with 2
2 biggest
biggest 3
3 bb Full Anna Thompson
4
4 ee Job title
Job title Sales Manager
3 based
3 based 4
4 provide
provide
5
5 aa Location Nottingham,
Nottingham, UK
UK
5 move onto
5 move onto 6
6 about
about Location
6
6 cc
7
7 can
can 8
8 We’ll
We'll Skills summary
Skills summary
3
3 1 good
1 morning
good morning 2
2 aim of
aim of Reading
Reading and
and listening
listening Analytical, motivated and
Analytical, motivated and hard-
hard-
3 First
3 First 4 Then
4 Then 1
1 1 She's
1 She’s the
the Marketing
Marketing Director
Director working Sales
working Sales Manager.
Manager. II have
have
5 ’ll explain
5 'll 6 Finally
6
for Coco
for Coco Care
Care Cosmetics.
Cosmetics. good communication skills
good communication skills and
and II
7 let’s
7 let's 2 A
2 A new
new Marketing
Marketing Manager.
Manager. am a
am team worker.
a team worker.
4
4 l1b b 2
2 a
a 3
3 e 4 d
e 4 d 5 c
5 c 3 He's
3 He’s going to write
going to a job
write a job II have
have organised
organised sales
sales
advertisement to go
advertisement to go on the
on the conferences and
conferences and have managed
have managed
Unit
U n i t8
s website and
website then choose
and then choose large teams.
large teams.
the best
the best candidates
candidates to
to II speak
speak English
English and
and German.
Vocabulary
Vocabulary interview.
interview.
German.
II have
have worked
worked in
in Europe
Europe and
and the
the
1 1
1 IT skills
IT skills 2 11 Agnes
2 Agnes 2 Miranda
2 Miranda USA.
USA.
2
2 organised
organised 33 Luca
Luca
3 analytical Current
Current jjob
ob
3
4
4
analytical
communication
communication
3
3 1 communication
1 Sales Manager
Sales Manager Europe
Europe and USA
and USA
2
2 three
three 3 marketing
3 marketing
5
5 team worker WWF Windows,
WWF Nottingham, UK
Windows, Nottingham, UK
4
4 Italian
Italian 5 language
5 language
6
6 language
language October 2018–present date
October 2018-present date
6
6 (a) business
(a) business 7 7 Six
Six
7 hard-working
7 hard-working
II am
am responsible
responsible for
for a
a sales
sales team
team
8
8 Twelve
Twelve 9 experienced
9 experienced
8 motivated
8 motivated of fifteeen
of fifteeen Sales
Sales Reps
Reps selling in
selling in
10
1 0 clothing /clothes
clothing / clothes
2
2 1 gg 2
1 2 dd 3
3 ff 4
4 aa 5
5 h
h 6
6 cc
111 twelve
1 twelve 12
1 basic
2 basic Europe and
Europe and the
the USA.
USA.
7
7 ee 8
8 bb Past positions
Past positions
3 1 vacancy
vacancy Writing
Writing Sales Rep,
Sales Rep, Original Timber
OriginalTimber
H

2 advertisement
advertisement 1 1 have designed
have designed Windows, Inc.
Inc.
UJ hJ

1 1 Windows,
3 choose
choose 4 degree
4 degree 2
2 have
have 3 skills
3 skills Cambridge, UK
Cambridge, UK
5 qualification
qualification 4
4 am responsible
January 2016-September
2016–September 2018
in

January 2018
6 Essential 7
Essential 7 candidates
candidates 5
5 manage
manage 6 have
6 worked
have worked
II was part of
was part a team
of a team of
of five
five
8 skills 9 useful
useful 7 was
was responsible
CO

skills 9 7 responsible
Sales Reps
Sales Reps selling in the
selling in the UK
UK
8 trained
8 trained
Grammar
Grammar and Europe.
and Europe. II travelled
travelled aalll l over
over
2
2 1 He
1 He lives
lives in
in (Lille,)
(Lille,) France.
France.
1
1 2 Has
2 Has Lisa
Lisa worked in the
worked in the 2 He's
2 He’s a
a Web
Web Designer.
Designer.
Europe, gave
Europe, gave presentations
presentations and and
Berlin branch?
Berlin branch? wrote reports.
wrote reports.
3 He's
3 He’s hard-working,
hard-working,
No, she
No, she hasn't.
hasn’t. Education
Education
organised,
organised, motivated and
motivated and
3 Have Paul
3 Have Paul and
and Denis given
Denis given BA (Hons)
BA (Hons) Business
Business Studies
Studies
has good
has communication
good communication
sales presentations?
sales presentations? Arlen University
Arlen University
skills.
skills.
No, they
No, they haven't.
haven’t. 2012–2015
2012-2015
4 He's
4 He’s designed
designed websites.
websites.
4 Have
4 Have youyou solved
solved many
many 5 Science.
5 Computer Science.
problems in
problems in yourjob?
your job? Functional Language
Functional language
Yes, II have.
Yes, have. 1
1 1 Can
1 Can you
you tell
tell me
me about
about your
your
2
2 22 haven't
haven’t worked
worked qualifications?
qualifications?
3 has //'‘s
3 has s studied
studied 2 What are
2 What are your
your main
main
4 has
4 has //'‘s written
s written strengths?
strengths?
5 have // '‘ve
5 have managed
v e managed 3 How
3 How have
have you
you helped
helped to
to
6 hasn’t travelled
6 hasn't travelled create a
create good team
a good team spirit?
spirit?
3
3 1
1 has given,
has given, gave
gave 4 Have you ever organised a
4
conference?
conference?
2
2 has never
has never had
had
5 Have
5 Have you
you ever had
ever had
3
3 II went
went
problems with
problems with difficult
difficult
4
4 have worked, was
team members?
team members?
5
5 has visited
has visited
6
6 We opened
We opened 2
2 a there,
a there, 5
5 b hard,
b hard, 2
2
c organised,
c organised, 4 d degree,
4 d 1
degree, 1
e meetings,
e meetings, 33
3
3 1 work
1 work 2 started
2 started
3 became
3 became 4 moved
4 moved
5 have
5
4
4 1 excellent
1 excellent communication
communication
skills
skills
2
2 good at
good at communicating
communicating
3
3 always said
always ‘Well done!’
said 'Well done!'
4
4 done a
done a lot
lot of
of staff
staff training
training
5
5 there has
there has been conflict
been conflict
6
6 I’ve learnt
I've learnt
57
57
 Answer key
Answer key

Pronunciation
Pronunciation Unit
Unit 3
3 Unit
U n i t5
5
3.1 The -ed
3.1 The -ed ending
ending 5.1 /e/ and
/æ/, /e/
5.1 ZaeZ, /eɪ/
and /ei/
Unit
U n i t1l
11.1
2
2AA /t/ developed, finished,
/t/ developed, finished, 1A
1A app, back,
/æ/ app,
/<e/ back, chat,
chat, have
have
The -s
. 1 The -s ending
ending produced
produced pen, red,
/e/ pen,
/e/ red, tell,
tell, went
went
2
2AA 1 books
1 books 2 boss
2 boss cancelled, opened,
/d/ cancelled,
/d/ received
opened, received break, great,
/eɪ/ break,
/ei/ great, late, say
late, say
3 comes
3 comes 4 days
4 days /id/ completed, expanded,
/ɪd/ completed, expanded, 2A
2A 1
1 aim
aim 2
2 bad
bad 3 had
3 had
5 task 6 watches refunded
refunded 4
4 gate
gate 5
5 men
men 6 man
6 man
3A
3A /s/ dates,
/s/ starts, talks,
dates, starts, talks, weeks
weeks 3
3 AA 1
1 II collected
collected them.
them. 7
7 set
set 8
8 wait
wait
/z/ finds, gives,
/z/ finds, jobs, rooms
gives, jobs, rooms 2
2 We play it.
We play it. 3
3AA 1 brand
1 brand 2
2 data
data
/iz/ analyses, boxes,
/ɪz/ analyses, boxes, finishes,
finishes, 3
3 They asked
They asked us.
us. 3 manage 4
3 manage 4 snack
snack
lunches
lunches 4
4 II cleaned
cleaned them.
them. 5
5 attended
attended
5
5 You
You start it.
start it.
1.3 Questions
1.3 Questions 6
6 We processed them.
We processed them. 5.3
5.3/0/ and Idl
/θ/ and vs Zs/,/z/,/fZ,
/ð/ vs /s/, /z/, /f/,
1A
1A 1
1 Are your
Are your friends
friends Spanish?
Spanish? /v/, ZtZ,
ZvZ, /t/, ZdZ
/d/
2 Do you
you work on Saturdays?
Saturdays? 3.3 3 :/ and
3.3 //ɜː/ /ɔː/
and /□:/
1A
2 Do work on
1A birthday, everything,
/θ/ birthday, everything, north,
1A
/©/ north,
3
3 Does your
Does your boss
boss speak
speak 1 /ɜː/ learn, purse, sir, work, worst
/a:/
think, thirty,
think, thirty, through
through
English?
English? /ɔː/ bought,
/□:/ door, north,
bought, door, north, short,
short,
clothes, other,
/ð/ clothes,
/d/ these,
other, these,
B 11
B Yes, they@.
Yes, they are. store
store
together, with,
together, with, without
without
2
2 Yes, II sometimes
Yes, do.
sometimes@. 2
2 AA 1
1 -– /mo:/,
/mɔː/, /w3:k/
/wɜːk/
2A
2A 1 tth
1 h 2
2 ff 3 tt 4
3 4 th
th 5 th
5 th
3
3 Yes, he/cioejz
Yes, he does. 2
2 ✓ /smɔːl/, /tɔːk/
//smo:l/,/to:k/
6 7 tth
se 7
6 se 8 d
h 8 9 th
d 9 10 ss
th 10
2
2AA 1
1 ( ) 2
down (I) down ( )
down(l) 3
3 ✓ /lɜːn/, /w3:dz/
/ /lain/, /wɜːdz/
3 up ( ) 4 up (t)
( ) 4 -– /smo:l/,
/smɔːl/, /w3:ld/
/wɜːld/
3 up(t) 4 up 4
5 /fɜːst/, /tɜːn/
Unit 6
Unit 6
5
5 down ( ) 6
down (■!•) 6 up (t)
up ( ) 5 ✓
//f3:st/,/t3:n/
2
2 BB 1 up
1 up (T)
( ) 2 down
2 ( )
down (I) 6
6 – /θɜːd/, /flɔː/
-/03:d/,/flo:/ 6.2 Za:Z
6.2 /ɑ:/ and /ʌ/
and /A/
3
3AA /3:/
/ɜː/ 1A
1A /ɑ:/ bar, dark,
/a-./ bar, far, hard,
dark, far, hard,
Unit 2
Unit 2 survey, prefer,Thursday
survey, prefer,Thursday part, staff
part, staff
/ɔː/
/o:/ but, come,
/ʌ/ but,
/x/ come, cup, dust,
cup, dust,
2.2
2.2 /i:Z, /ɪ/ and
/iː/, ZiZ /aɪ/
and ZaiZ launched, passport
launched, passport love, plus
love, plus
1A
1A /i:/ clean, each,
/iː/ clean, each, see,
see, week
week 2AA 11 fan
2 fan 2 March
2 March
/ɪ/ give,
/i/ give, gym, lift, six
gym, lift, six Unit 4
Unit 4 3 plant
3 plant 4 truck
4 truck
fly, night,
/aɪ/ fly, size, white
white
/ai/ night, size,
4.1 /g/,
4.1 /ŋ/, ZtjkZ and /n/.
/ŋk/ and /n/. 3
3 1
1 smart
smart 2
2 discussed
discussed
2
2AA 1
1 fill
fill 2 file
2 file 3 fit
3 fit
The -ing
The -ing ending.
ending. 3
3 company
company 4
4 party
party
4 leave
4 leave 5 seat
5 seat 6 site
6 site
7 Tim
7 Tim 8 time
8 time 1
1AA 1 nk
1 nk 2 n 3
2 n n 4
3 n 4 nk
nk 5
5 nk
nk 6.3 Zu:Z
6.3 /uː/ and /ʊ/
and Zu/
6 ng 7 ng
ng 7 8 nn
3A
3 A /i:/
/i:/
6 ng 8
1A
1A blue, do,
/uː/ blue,
/u:/ do, move,
move, noon,
noon, too
too
1 free,
1 free, coff ee
coffee 3
3 1
1 He’s fixing
He's fixing book, could,
/ʊ/ book,
/u/ put, took,
could, put, took,
/ɪ/
/i/ 2
2 I’m testing
I'm testing would
would
3 They’re doing
doing
2 is,
2 is, big,
big, business
business 3
4
4
They're
She’s saying
She's saying
2A
2 A 1
1 //u/
✓ /ʊ/
3 in
3 in 2
2 /✓/ u/uː/
:/
/aɪ/
/ai/ 4
4 1 changing
1 changing 2 2 going
going 3
3 /✓/ u/uː/
:/
3 nine,
3 items
nine, items 3 discussing
3 4 writing
discussing 4 writing 4
4 – /fuːd/, /gʊd/
-/fu:d/,/god/
5
5 – /fruːt/, /put/
- /fruit/, /pʊt/
2.3 /tʃ/ and
2.3 /tj/ /dʒ/
and /dg/ 4.4 Zia/
4.4 /ɪə/ and /eə/
and Zea/
6
6 – /fʊl/, /skuːl/
-/ful/,/sku:l/
1A 11 attach
1A attach a picture
a picture 1
1AA /ɪə/ here,
/io/ really, we’re,
here, really, year
we're, year 7
7 /✓/ u/uː/
:/
2
2 check the
check the watch
watch chair, pair,
/eə/ chair,
/eo/ pair, square,
square, their
their 8
8 /✓/ u/uː/
:/
3
3 kitchen chairs
kitchen chairs 2
2 AA 1 ear
1 ear 2 hair
2 hair 3
3AA 1 cool
1 cool 2 future
2 future
4
4 a project
a project manager
manager 3 rare
3 rare 4 we’re
4 we're 3
3 included 4
4 distribution
5 a message page
3
5
6
6 jobs
change jobs
change
3AA /ɪə/
/io/
engineer, idea,
engineer, idea, near,
near, here
here
2 A
2 A 1
1 ✓ /tʌtʃ/, /mʌtʃ/
//tAtJ7,/mAt]7 /eə/
/eo/
2
2 – /iːtʃ/, /'sjenwids/
— /i:tJ7, /ˈsænwɪdʒ/ there, share,
there, share, anywhere
anywhere
3
3 – /ˈpɜːtʃəs/, /məˈʃiːn/
-/'p3:tJ'as/,/ma'J'i:n/
4
4 -– /skuil/,
/skuːl/, /'Jedjuil/
/ˈʃedjuːl/
5
5 ✓ /wɪtʃ/, /riˈsɜːtʃ/
//witJ7,/ri's3:tJ7
6
6 ✓ /ˈteknɪkəl/, /ˈkemɪkəl/
//'tekmkol/,/'kemikol/
3AA
3 /tʃ/
/tJ7
choose, March,
choose, March, teacher
teacher
/dʒ/
/dy
July
agenda, July
agenda,

> 58
58 <
 Unit 7
Unit 7
7.2 /au/
7.2 and /au/
/əʊ/ and /aʊ/
1AA /au/go,
1 /əʊ/ go, load, old, slow,
load, old, soap
slow, soap
/aʊ/ down,
/au/ found, house,
down, found, house, now,
now,
out
out
2
2 A
A 11 /ləʊ/, /snau/
/✓ /lau/, /snəʊ/
2
2 – /ʃəʊ/, /hao/
- /Jan/, /haʊ/
3
3 – /əʊn/, /taon/
- /aun/, /taʊn/
4
4 – /grəʊn/, /braun/
-/graun/, /braʊn/
5
5 ✓ /ˈfɒləʊ/, /ta'mnrau/
//'folau/, /təˈmɒrəʊ/
6
6 ✓ /ˈjeləʊ/, /'windau/
//'jelau/, /ˈwɪndəʊ/
3
3 11 mobile
mobile 2 sold
2 sold
3 over
3 over 44 about
about

7.3 /p/,
7.3 /p/, /b/, /f/ and
/b/, Zf/ /v/
and ZvZ
2AA 11 bb 22 pp 33 ff 44 vv 55 vv 66 bb
2
3
3 AA 11 It’s the wrong
It'sthe wrong bin.
bin.
2
2 Can II have
Can have another
another copy?
copy?
3
3 It’s a very
It'sa very interesting
interesting vlog.
vlog.
4
4 She drove
She drove fast.
fast.
4
4 11 expensive
expensive 2 family
2 family
3 prepare
3 prepare 4 copy
4 copy

Unit
U n i t8
s
The vowel
The vowel lol. The letter
/ɒ/. The letter
‘o’ as
'o' /ɒ/, Isol
as lol, and /ʌ/.
/əʊ/ and /A/.
1AA 11
1 what, top,
what, top, quality
quality
2
2 soft, job
soft, job
3
3 solve, problems
solve, problems
4
4 operate, clock
operate, clock
5
5 wants, because,
wants, because, positive
positive
2
2 AA got, long,
/ɒ/ got,
/o/ model, sorry
long, model, sorry
/əʊ/ go,
/au/ kilo, photo,
go, kilo, photo, sold
sold
another, love,
/ʌ/ another,
/x/ love, month,
month, worry
worry
3
3AA 11 /kɒst/, /lost/
/✓ /kost/, /lɒst/
2
2 ✓ /dʌn/, /wAn/
/ /dAn/, /wʌn/
3
3 ✓ /dəʊnt/, /auld/
/ /daunt/, /əʊld/
4
4 – /gɒn/, /faun/
-/gon/, /fəʊn/
5
5 ✓ /ˈnɒlɪdʒ/, /ˈkɒlɪdʒ/
//'nolidg/./'kolids/
6
6 – /lɒt/, /waunt/
- /lot/, /wəʊnt/
7
7 ✓ /məʊst/, /paust/
/ /maost/, /pəʊst/
88 – /ˈpəʊlənd/, /'Finland/
-/'pauland/, /ˈhɒlənd/

8.3 Silent
8.3 Silent letters
letters
1AA 11
1 cupboard
cuf®oard 2
2 debt
d tjt
3
3 exhibition
exhibition 4
4 half
half
5
5 hang 6
6 talk
7
7 Wednesday
Wednesday 8
8 would
woulpl
2AA 11 w
2 w 22 kk 3
3 h
h 44 w
w
5 k 6
5 k 6 pp
3
3 l1i j h
know
ow 2 calm
2 ct@n
3 science
3 @ence 44 coL@n't
couldn’t
5 listen
5 listen 6 auturr®
6 autumn

59
59