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Taking Table Reservation

9 Taking table reservation

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39 views12 pages

Taking Table Reservation

9 Taking table reservation

Uploaded by

zihbra0101
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Taking Table

Reservation
Receptionist: Golden Grains Restaurant, good morning. This is Catherine
Santos,
your restaurant receptionist. How may I help you?
Guest: I want to make a reservation for two by June 15 at 8:00 in the
evening.
Receptionist: May I know who is on the line please. (wait for response) Wait
for a
while mam, let me check the availability of your reservation.(after a while)
Thank
you for waiting mam, your reservation date and time is available. May I know
the
name of person who will use the reservation? May I know your table
preference
mam? Do you have any special request mam? May I get your contact
number Maam?
Mam Victoria Vida, you have a reservation on June 15 at 8:00 in the evening,
good
for two persons. Your table preference is a smoking area, and special request
for a
champagne. Your contact number is 09064584067. Did I get it correct mam?
Guest: Yes
Receptionist: By the way mam, how would you like to settle your bill? We
would like
to remind you that we have a 20-30 minutes waiting policy in our restaurant.
Please come ahead of time for your convenience.
Receptionist: Thank you so much for calling mam and hope to see you soon at
Golden Grains Restaurant. Have a nice day
1. What is the conversation all about?
2. Who is Victoria Vida in the conversation? What does she want?
3. Who is the receptionist in the conversation? Do you think she
manage
to get all the information needed from the guest?
4. In your opinion, what is the reason of the guest in making a
reservation in the restaurant?
5. List down the 5 important information that the receptionist
obtained
from the guest based on the conversation.
What is Reservation?
-Reservation is an arrangement to have something (room,
table or seats) held for your use at a later time.

-A guaranteed seat brings in more customers and increase


revenue.

-The call ahead seating will be the additional of the main types
of reservation.

-Purpose of reservation: table reservation is made in advance


to have a table available at the restaurant
TYPES OF RESERVATION

1.Manual Reservation
2.Online Reservation
3.Call Ahead Setting
1.Manual Reservation-depends on the person
designated,usually a host or hostess,to
answer the phone,record the details of the
said reservation.
2.Online Reservation-Make use of internet
through a website,where all necessary
information is keyed in by the guest.
3.Call Ahead Seating-The guest calls when
they are on their way and sets a specific time
when they will arrive.
INFORMATION NEEDED WHEN TAKING
RESERVATIONS:

• Name of Guest (who make the reservation)


• Name of person who will use the reservation
• Date and time of reservation
• Number of persons
• Table preferences
• Special Request (if any)
• Contact Number
TELEPHONE ETIQUETTE

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