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Name : …………………………………………….………………
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Invigilator’s Signature : ………………………………………..
CS/B.TECH (CSE/IT/EEE/EIE(O)/EE (O+N)/CT/ICE)/SEM-8/HU-802/2011

2011
INDUSTRIAL MANAGEMENT
Time Allotted : 3 Hours Full Marks : 70

The figures in the margin indicate full marks.

Candidates are required to give their answers in their own words
as far as practicable.

GROUP – A
( Multiple Choice Type Questions )

1. Choose the correct answer for any ten of the following :

10 × 1 = 10

i) Marketing begins with

a) hiring of employees & ends with firing of

employees.

b) recognition of need & ends with customer

satisfaction.

c) store and ends with finished products.

d) fund inflow and ends with outflow.

ii) Management aims at

a) effective utilization of human and material

resources

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b) retrenchment or punishment of indisciplined

workers

c) satisfying the competitor

d) profit maximization.

iii) Employee turnover is

a) the rate at which employees absent themselves

b) the rate of theft committed by employees

c) putting the right man in the right job

d) the rate of change of working hands of particular

organization during a given period.

iv) MBO is known as

a) Management by objective

b) Marketing by objective

c) Management buy-outs

d) None of these.

v) Who professed Hygiene Theory of Motivation ?

a) Abraham Maslow b) Philip Kotler

c) Herzberg d) Douglas McGregor.

vi) Who is called the 'Father of Modern Management' ?

a) F.W. Taylor b) Henry Fayol

c) Elton Mayo d) Max Weber.

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vii) Luther Gulick states ............... functions of

management under the catch word 'POSSCORB'.

a) Six b) Seven

c) Eight d) Ten.

viii) Productivity is the

a) Output-input ratio b) Input-output ratio

c) Production d) Cost of production.

ix) Which of the following statements is false ?

a) Mary Follett first defined management is an art.

b) Elton Mayo is the pioneer of Hawthorne experiment

c) The Expectancy Theory of Motivation was

developed by V.H. Vroom.

d) 'Business Portfolio Matrix' was developed by Bill

Gates

x) Trade Union Act was passed in the year

a) 1948 b) 1890

c) 1926 d) 1947.

xi) The number of members required for registration of a

Trade Union is

a) 5 b) 7

c) 10 d) 12.

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xii) Financial management deals with

a) satisfying the needs of customer

b) training and development of employees

c) procurement and utilization of fund

d) designing user-friendly products.

GROUP – B
( Short Answer Type Questions )

Answer any three of the following.

3 × 5 = 15

2. State the Theory 'X' and Theory 'Y' of motivation.

3. Write down the various steps of communication process.

4. Is management science or arts ? Give your reasons.

5. A particular item has demand of 15,000 units per month.

The cost of one procurement is Rs. 1,000, Cost per unit
Rs. 50 and the stock holding cost @ 20% on cost. Determine-

i) the Economic Order Quantity

ii) the number of orders during the order.

iii) the gap between two orders.

6. Define the concepts of managerial research and managerial

decision. Give examples.

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GROUP – C

( Long Answer Type Questions )

Answer any three of the following. 3 × 15 = 45

7. a) What is collective bargaining ? Discuss the importance

of collective bargaining process.
b) Write down the prerequisites for the success of collective
bargaining ?
c) Show the collective bargaining process through a flow
chart. 6+6+3
8. a) What are control charts ? How are they made and used
in controlling a continuous and quantifiable process.
b) The following are the inspection results of 20 lots of
magnets, each lot having 750 magnets. Number of
defective magnets in each lot are :
48, 83, 70, 85, 45, 56, 48, 67,37, 52, 47,50, 47, 57, 71,
53, 34, 29 and 30.
Calculate the average fraction defective and 3 sigma
control limits for p-chart.
c) From the following information, calculate the minimum,
maximum and re-order level :
Maximum consumption .... 200 units per day
Minimum consumption .... 150 units per day
Normal consumption .... 160 units per day
Re-order period .... 10 to 15 days
Normal re-order paid .... 12 days
Re-order quantity .... 1600 units.
5+5+5

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9. a) State the main functions of management.

b) Outline the contribution made by F.W. Taylor towards

Scientific Management.

c) What are the limitations of Scientific Management ?

5+7+3

10. a) Define the term 'Marketing Mix'.

b) Discuss the importance of marketing.

c) Compare & contrast the 'Product oriented concept' &

'Customer oriented concept' of marketing. 3+5+7

11. a) State the uses of cost volume profit analysis.

b) From the following information calculate

i) Profit-Volume Ratio.

ii) Break-even point sales.

iii) Sales required to earn a profit of Rs. 1,00,000.

Year Sales Profit

2009 4,00,000 60,000

2011 6,00,000 1,40,000

4+4+7

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12. Write notes on the following : 5×3

i) Industrial Relations

ii) Budgetary control

iii) Production Management

iv) Authority and Responsibility

v) Forecasting.

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