Kevin Rone (11/3/2024, 11:02:46 PM): Hello Ky Anh.
Thank you for contacting the
College Board. My name is Kevin Rone and my Agent ID is 6076188. I'm reviewing the
information you submitted and will be with you shortly.
Kevin Rone (11/3/2024, 11:02:51 PM): Thank you for using the SAT Chat Service. Is
there something I can help you with?
Ky Anh (11/3/2024, 11:03:57 PM): I recently paid for the December SAT exam but it
has a problem
Ky Anh (11/3/2024, 11:04:21 PM): still in incomplete
Kevin Rone (11/3/2024, 11:04:27 PM): Thank you for letting me know your concern,
and I apologize for the inconvenience this one caused you. I will do my best to
provide the best assistance for you.
Kevin Rone (11/3/2024, 11:04:30 PM): May I have your first and last name as well as
your date of birth, please?
Ky Anh (11/3/2024, 11:04:50 PM): Nguyen Ky Anh
Ky Anh (11/3/2024, 11:05:02 PM): November 19 2006
Kevin Rone (11/3/2024, 11:05:37 PM): Thank you for that. Let me just pull up your
account.
Kevin Rone (11/3/2024, 11:06:17 PM): Alright. So, to ensure the highest possible
security for this account, I need to verify some information and this is required
before any changes can be made and before I can provide any information regarding
this account.
Kevin Rone (11/3/2024, 11:06:19 PM): There is a security phrase associated to your
account, can you please provide it to me?
Ky Anh (11/3/2024, 11:07:44 PM): give me sec
Kevin Rone (11/3/2024, 11:08:23 PM): Go ahead.
Ky Anh (11/3/2024, 11:08:45 PM): my name pet
Kevin Rone (11/3/2024, 11:08:52 PM): Security phrase is composed of 1 or more words
between 4 to 20 characters no spaces.
Kevin Rone (11/3/2024, 11:08:55 PM): You can actually see that on your college
board account, under the account settings.
Ky Anh (11/3/2024, 11:09:07 PM): 061119
Ky Anh (11/3/2024, 11:09:15 PM): alright i see
Kevin Rone (11/3/2024, 11:09:53 PM): That is correct. Thank you so much for
validating the account.
Kevin Rone (11/3/2024, 11:10:21 PM): Upon checking the order, the payment is still
pending.
Kevin Rone (11/3/2024, 11:11:02 PM): What I can do about this is to delete the
incomplete registration, and if you get any deduction from this, that deduction
will be voided.
Kevin Rone (11/3/2024, 11:11:28 PM): After I delete the Incomplete registration,
you will be able to register again for the same test date.
Ky Anh (11/3/2024, 11:11:58 PM): alright
Kevin Rone (11/3/2024, 11:12:15 PM): I successfully deleted the incomplete
registration.
Kevin Rone (11/3/2024, 11:12:53 PM): In case the refund still not reflecting,
kindly give it at least 3-5 business days, to be successfully refunded.
Ky Anh (11/3/2024, 11:14:17 PM): so I get a refund, not a completion right ?
Kevin Rone (11/3/2024, 11:14:18 PM): Hey there! It seems like you've been inactive
for a few minutes.
Is there anything else that I can assist you with?
Kevin Rone (11/3/2024, 11:14:27 PM): Yes, you will get a refund.
Kevin Rone (11/3/2024, 11:15:07 PM): The registration didn't proceed. It's better
to delete and let the money get voided or refunded.
Kevin Rone (11/3/2024, 11:15:21 PM): Will there be anything else that I can assist
you with today?
Ky Anh (11/3/2024, 11:15:57 PM): yeah I think that's all thanks a lot Kevin
Kevin Rone (11/3/2024, 11:16:13 PM): Thank you for using our SAT Chat Service. I
am now closing this chat. If you have any further questions, please don’t hesitate
to let us know. Have a great day!
