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Manoj Kukkala

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103 views4 pages

Manoj Kukkala

Uploaded by

gopivudataneni92
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Manoj kukkala

Mobile: +91- 6281121046 | E-Mail:mr.mankojmk007@gmail.com


CAREER OBJECTIVE:

Looking for an innovative and challenging software development and testing environment, which can
fully utilize my capabilities and to be dynamic software professional working systematically, building
good logics to be globally competitive following the perfect principles of time and quality techniques.

PROFESSIONAL SUMMARY:

➢ 3+ years of experience in ServiceNow platform as both Developer and Administrator.


➢ Hands on experience in the IT industry involved in providing ITIL and IT Service Management
Solutions in IT Infrastructure with expertise in the ServiceNow ITSM suite.
➢ Specialized in the technical implementation of Service Catalog, Change Management, Incident
Management, Problem Management and Reporting.
➢ Excellent team member with a strong ability to lead and balance project workload.
➢ Experience in designing, developing, Configure, customizing & administrating ITSM suite of
applications.
➢ In-depth knowledge of the technical implementation of Change Management, Incident
Management, Problem Management, Reporting, Service Catalog and knowledge on Configuration
Management.
➢ Bi-directional service now to Servicenow integration using web services.
➢ Working with functional requirements within Servicenow for CMS, Request Management,
Incident, Problem, Knowledge, Change, Web services, interfaces etc.
➢ Facilitating rollout of new applications and modules.
➢ Design and implement new functionality using Business Rules, Client Scripts, UI Policies, Script
Includes, and Access Control Lists.
➢ Created various workflows for Incident Management, Change Management, Service Requests and
SLA's.
➢ Experience working with email notifications, inbound actions, reports, gauges, and home pages.
➢ Hands on Experience on creation of catalog items, wizards, record producers, interceptors, user
guide.
➢ Worked with transform maps, data sources and different transform scripts for data loads and
management from third party applications.
Good team player with the ability to lead, manage and work independently.
WORK EXPERIENCE:.
➢ Working as Software Developer in NTT DATA Bangalore, Nov -2021 – till date.
EDUCATION QUALIFICATION:
,
➢ B.Tech From Bharath University – 2021.

PROJECT DETAILS:

Project #1 : Atlantic Bank Service


Client : Atlantic Bank, New York
Environment : Service now, Java Script, HTML, CSS, Service Portal
Team Size : 07
Role : Service Now Developer and Implementation

Description:
Atlantic Bank is a responsible corporate citizen dedicated to the socio-economic development of
our country, people, communities and the environment. Services: Bill Pay, Foreign Exchange,
Insurance, Safety Deposit Box, Other Bank Standing, Order Request, Other Bank Transfer.

Roles and Responsibilities:


➢ Worked on Incident Management, Problem Management, Change Management, Knowledge
Management and Service Management.
➢ Creation of Users, groups, roles.
➢ Importing data into service-now by using import set.
➢ Customizing forms, lists, choices for custom applications based on the requirement.
➢ Worked with Service Level Agreement (SLA).
➢ Worked with Update set movements between ServiceNow instances.
➢ Created the email Notifications as per the client requirements
➢ Managing Client meetings, CAB meetings and Team review meetings.
➢ Worked on client side and server side scripting according to the client requirements.
➢ Worked on data load and transform maps as per the client requirement.
➢ Worked on UI policies, data policy, client script, Business rules, Workflows and Flow designs,
Notifications, Related List and UI Actions.
➢ Working with Schedule Jobs and Notifications
➢ Creating reports and Schedule reports
➢ Worked on Data Lookup Rules and Assignment Rules
➢ Involving into Requirement gathering and Estimation
➢ Creating ACL Rules and working with existing rules
➢ Attending daily standup meetings including Scrum, Sprints and Stories

Project #2 : Cadila Healthcare


Client : Cadila Healthcare
Environment : Servicenow
Team Size : 04
Role : Service Now Administration and Developer

Description:
Cadila Healthcare Limited is an Indian multinational pharmaceutical company headquartered in
Ahmedabad, Gujarat, India primarily engaged in the manufacture of generic drugs. Zydus Cadila, a
leading Indian Pharmaceutical company is a fully integrated, global healthcare provider. From
formulations to active pharmaceutical...

Roles and Responsibilities:


➢ Regular interaction with client for requirements clarification and for Application.
➢ Designed different Workflows for Catalog items.
➢ Working on Forms, Form Layouts, related lists of Service Now.
➢ Provide Table level and Field level security by Access Control List (ACL).
➢ Customization of Modules working on Workflows using Service-Now Business Rules, UI actions
& UI polices and client scripts.
➢ Designed different Catalog items and Record producers.
➢ Working on Service Now tool.
➢ Working on Service Catalog Items.
➢ Customizations to the Catalog Items.
➢ Worked on Inbound Action scripts.
➢ Moving of update set from instance to instance.
➢ Working on Access Controls, Service Level Agreements, Surveys and part of reporting.
➢ Providing solutions to enhancement requests by developing with JavaScript and implementing
workflows on Servicenow.
➢ Customized UI Policies, UI Action
➢ Working on Client scripts, Catalog UI Policies.
➢ Worked with Service Level Agreement (SLA).
➢ Creating and Customized all the Notifications.

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