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Presentation 20241209 205909 0000

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tehitaresta
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10 views2 pages

Presentation 20241209 205909 0000

Uploaded by

tehitaresta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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IT SERVICES WORKFLOW

Ticket Creation Resolution

Create a ticket in the IT service Document the steps taken,


Service Request Intake management Investigation changes made, and any
additional information relevant
to the ticket.
Receive service requests from The assigned support team or
users/customers via various individual investigates the
channels reported issue or fulfills the
requested service.
IT SERVICES WORKFLOW
Ticket Creation Resolution
Create a ticket in the IT service Document the steps taken, changes
management made, and any additional information
relevant to the ticket.

Service Request Intake Investigation Ticket Closure


Receive service requests from The assigned support team or individual Update the ticket status to reflect
users/customers via various channels investigates the reported issue or fulfills the the resolution or service
requested service. completion.

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