Model index

DESERTX

ALL MODELS

This document does not include some of the previous Tips&Tricks items that have been
solved with hardware of software solutions. Please refer to previous versions of Tips and
Tricks bulletins for past field related topics.

NEW TOPICS

ALL MODELS: ➢ Correct cleaning of the workshop floor

➢ New vertical head exhaust manifold available
➢ Possible incorrect positioning of the union between the
front brake/clutch fluid reservoir and front brake/clutch
master cylinder

MULTISTRADA : ➢ Applicability of Ducati Performance Racing Exhaust

HYPERMOTARD : ➢ Possible great protrusion of Ducati Performance racing
air filter

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We have received a number of reports concerning immobilizer errors, which have been accurately diagnosed
using the DDS and which, if present, prevent the bike from cranking correctly.
In this regard, the following is a brief summary of possible diagnosable errors and corresponding
troubleshooting tips.

Error C1020 – No transponder

The instrument panel does not detect any response from the key transponder or incongruent responses
were observed during the various attempts to communicate with the key.
In this case, try again with the second key:
- if at least one of the two keys responds correctly without errors replace the non-working key, reset the
stored keys using the DDS and perform a new key reprogramming procedure.
- if both keys do not respond correctly and the error remains active, the instrument panel and keys must
be replaced; on request, send the replaced component to DMH

Immobilizer error on Immobilizer Error C1021 – Unknown transponder

14 09/09/2022 -
instrument panel system The instrument panel detects a response from the key transponder whose part no., however, does not match
any of the stored keys.
In this case, try again with the second key:
- if at least one of the two keys responds without errors because it is correctly stored, reset the stored
keys using the DDS and perform a new key reprogramming procedure.
- if both keys are not recognised because they are not correctly stored and the error remains active, the
instrument panel must be replaced; on request, send the replaced component to DMH

Error C1022 – immobilizer antenna

The instrument panel detects communication problems with the antenna located in the ignition switch
In this case, check the integrity of the antenna, its wiring and connection to the instrument panel:
- if there is a problem with the antenna wiring and/or connection, repair it or, if this is not possible,
replace the antenna
- if the antenna is intact and fully functional, the instrument panel must be replaced; on request, send
the replaced component to DMH

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We would like to inform you that, during heat exchanger removal/refitting operations on the bikes
concerned, attention must be paid to the installation of the heat exchanger gasket.

In particular, to make the sealing of this coupling more reliable, we have added, at the factory, the
application of threebond inside the gasket seat on the crankcase (Figure 1).

In case of any sealing or removal/refitting problems, we ask you to re-apply the threebond bead to ensure
the gasket is sealed (Figure 2).

WARNING: Make sure not to apply excessive threebond, being careful not to create residues that could
contaminate the oil passages. For a correct application, use a small nozzle. (Figure 3).

ONLY NOTE: If you need to order the casing Part no.225P0261A, please fill in a dedicated YouTech request.
Panigale V2
Streetfighter V2
Heat
15 30/09/2022
exchanger
Guidelines for heat
exchanger after
removal

Figure 1 Figure 2 Figure 3

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We have found that in some cases the first activation of the battery was not performed correctly (pre-
delivery or replacement). The amount of battery acid in the battery was found to be incorrect:

• YT7B-BS “small” battery filled with the blister of YT12B-BS battery acid → In this case the acid is too
much and comes out during use on the bike, damaging the areas adjacent to the battery compartment.

• YT12B-BS “large” battery filled with the blister of YT7B-BS battery acid → In this case the amount of
acid is less than the nominal amount. The performance of the battery is extremely low (nominal
charging capacity and inrush current).

For this reason, we ask you to be very careful when activating the battery and always check before filling
that the acid blister is correct for the battery being used.
Precautions required
during the first
16 25/10/2022 Battery - YT7B-BS Battery Blister YT12B-BS Battery Blister
activation of the
battery

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For the model concerned, we would like to inform you that

ONLY the fuel pipe connecting the tank must ALWAYS be replaced
Panigale V4 during workshop operations involving its removal, in
Streetfighter V4 particular when it is removed by removing the ties (A).
Fuel pipe
17 25/10/2022 Pipe/injector
Guidelines for the WARNING: ALWAYS replace the ties (A) as well.
pipes
replacement of tank
fuel pipe / injector No replacement is necessary if it is removed by
pipes disconnecting the quick-release couplings (B) on the 3-way
union side.

We have received some isolated reports about a possible colour change of the
brake/clutch fluid in the front reservoir.

We would like to inform you that the change in colour of the fluid into a slightly
Possible colour darker colour is completely normal during the use of the motorcycle and may be
Brake/clutch
18 17/11/2022 change of the - due to a transfer of dye from the hose connecting the master cylinder to the
fluid
brake/clutch fluid reservoir.

This phenomenon does not affect the properties of the fluid and cannot be
attributed to contaminants in the circuit. It is therefore not necessary to replace
it before the mileage/time limit indicated in the maintenance schedule.

In the event of a customer complaint concerning the front brake lever (control
feeling “spongy”), we remind you to apply the procedure indicated in the SRV-
SRB-23-036 bulletin annex and in the Workshop Manual “Sect. 07 - Chassis -
Front Brake Control”.
Procedure to follow
Front brake
19 20/12/2022 to control the front -
lever Service Bulletin: SRV-SRB-23-036 (link ).
brake lever

The flow chart shows the sequence of operations to be followed for front brake
system bleeding, depending on the type of brake master cylinder installed on the
bike (axial, radial).

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There have been some isolated reports regarding possible noisiness from the steering damper when turning
the handlebar with the motorcycle at a standstill.

NOTE: This phenomenon has NO impact on bike functions and/or riding safety.

The noise may be caused by a slight hard spot of the ball joint (Uniball starting torque). Therefore, in case
you experience this type of phenomenon, please replace only the ball joint and not the steering damper.

To carry out this operation without damaging anything, follow the steps below:
1. After removing the complete steering damper, place it in a vice with rubber/teflon jaws and secure only
the last part of the stem.
2. Use an industrial blower, aim the air flow upwards and loosen the ball joint.

ONLY
Panigale V4 S
Streetfighter V4 S
Steering
20 30/01/2023
damper
Possible noisiness of
Ohlins steering
damper
3. Carefully clean the stem threading and then apply Loctite 648.
4. Protect the new ball joint with adhesive tape during the tightening phase. Tighten ball joint to a torque
of 10 ± 10%Nm.

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We have received some reports about possible presence of corrugations on fuel tank sheet metal in the
right and left fitting area for the bikes in question.

We inform you that this phenomenon is typical of the construction process and has always been present on
all red tanks. They are more visible on darker colours or on brushed tanks and with matt transparent paint.

Corrugations are features resulting from tank manufacture and sheet metal thickness, whose purpose is to
limit the weight of this component as much as possible. So please reply to Customers who report this type
of phenomenon that this is not a defect.

Below is a summary table with the applications of aluminium tanks in the various colours.

ONLY
Panigale V4
Streetfighter V4
21 23/02/2023 (all model versions) Fuel tank -

Aluminium fuel tank

corrugations

Aluminium tank finishing Application

Red PAN V4 / V4S from MY22

PAN V4 SP2 from MY22
Brushed + transparent PAN V4R from MY23
SF V4 SP2 from MY23
Red SF V4 / V4S from MY23
Black / Grey SF V4S from MY23

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Following analyses of some components (headlights) that were replaced under warranty due to a complaint
of water entry, which were later found to be flawless, we ask you to be careful when assessing the complaint.
Sometimes headlights come with transparent elements on the outside of the housing containing the LEDs
and the reflective element. These elements are external and can therefore be cleaned and/or wiped simply
by removing the outer covers.

Below are some examples of incorrect replacements:

Recommendations
22 02/03/2023 for headlight Headlight -
replacement

Multistrada V4 Streetfighter V4

Please note that replacements under warranty with this complaint will not be accepted.

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If the customer complains about exhaust manifold discolouring as a result of normal evolution of the surface
finish of the manifold itself, please do not replace the exhaust manifolds under any circumstances.
Thoroughly clean the area involved in discolouring using iron wool and one of the metal-specific products
listed below.
EXCLUDED
Chromium-plated
manifolds with
Zircotec ceramic
treatment Exhaust
23 08/05/2023
manifolds
Possible discolouring
of the exhaust
manifolds

Product 1 Product 2* Before After

*Regarding product 2 please be careful when using and carefully read the instructions on the product.

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We have received isolated reports of possible oil leakage/oozing out of the area of the timing belt rollers. If
the oozing comes from the seal behind the timing belt rollers, we ask you to remove the seal by following
the instructions below in order not to damage it, as we may ask you to return it for internal analysis.

WARNING: It may happen that the leakage could be generated by

excessive application of grease during engine assembly. For this
reason, before replacement, clean the outer surface of the oil seal
and perform a test ride to see if any oil leakage is still present. If they
are still present and you are sure it is not assembly grease, proceed
as follows.

ONLY
1) Use a drill with a 2 mm drill bit and drill 2 holes (no more than 5 mm deep) in the seal. (Figure 1)
Engines with timing
belts
Timing layshaft 2) Screw 2 self-tapping screws (having a diameter lower than 3 mm) in the holes drilled on the seal. (Figure 2)
24 11/05/2023
seal WARNING: Do not use a power screwdriver.
Instructions on how
to remove the
3) Using 2 pliers, carefully remove the seal. (Figure 3)
timing layshaft seal

Figure 1 Figure 2 Figure 3

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We have received a few reports of a considerable blow-by effect which could

cause small amounts of oil leakage from the oil vapour outlet pipe at the top of
the clutch cover or from the airbox drain pipe under the bike. This effect could
be caused
by a possible poor sealing of the water pump gear oil seal on the clutch cover.
If this problem is found, we suggest that you check the condition of the oil seal
inside the clutch cover and replace it if necessary. When replacing it, remember
to lubricate the oil seal with KLÜBERPLUS S 06/100 lubricant and reposition it
correctly using tool part no.887138858.
Attention:
During refitting, for correct positioning of the clutch cover, it is necessary to use
17/07/2023
3 centring pins part no. 887132933, to avoid possible damage to the water pump
gear oil seal.
ONLY
V4 engines
ONLY for Panigale V4 and Streetfighter V4:
Water pump
The following steps must be followed when refitting the clutch cover:
25 Possible gear
1) Apply sealant around the perimeter of the crankcase;
incorrect sealing of oil seal
2) Position the clutch cover by passing it underneath the ABS pipes;
water pump
3) Centre the clutch cover using pins part no. 887132933;
gear oil seal
4) Complete the reassembly of the cover.
The following YouTube link shows the above procedure: https://youtu.be/Stbs1bFt9mM
Please note that starting from the following engine serial numbers, a new water pump gear has been fitted,
which features increased chamfer to facilitate oil seal fitting.
In case you find any damaged oil seals on engines with serial numbers later than those shown in the table,
please inform us by means of YouTech.
MODEL ENGINE SERIAL NUMBER
Diavel V4 MY23 (CAL) AR1P001214
Diavel V4 MY23 (EUR) ZDM1200WB#001199#
Multistrada V4 MY23 (CAL) ALVP026194
Multistrada V4 MY23 (EUR) ZDM1200W4#026214#
Streetfighter V4 MY23 (EUR) ZDM1100WN#001094#
Panigale V4 MY23 (CAL) AGWP005234
Panigale V4 MY23 (EUR) ZDM1100WM#005219#

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ONLY
Streetfighter V2
Panigale V2
We would like to inform you that the tightening torque of the 2 M8x35 screws securing the footpeg holder
(all model versions)
LH footpeg plate to the side stand support has been changed for the models involved.
holder plate
Information on
26 17/07/2023 and stand Therefore, if you need to refit the 2 screws mentioned above, please:
modifying the
support fixing • smear the underhead of the 2 screws (NOT on the thread) with grease GADUS S2 V220 AD 2;
tightening torque of
screws • apply Loctite 270 to the threads of the 2 screws;
the footpeg holder
• tighten the 2 screws to a torque of 25 Nm ± 5%.
plate and stand
support fixing
screws
Some cases have been reported of final drive chain breakage leading to crankcase breakage.

This occurred because the Customers had not authorised the replacement of the relevant kit at the 20,000
km/12,000 mi service (as stated in the owner's manual).

Instructions for final Since the Customer's refusal was not noted on the service invoice, no claim can be opposed to the customer
Final drive
27 31/07/2023 drive chain against the warranty repair of the engine, but it is the responsibility of the Dealer.
chain -
replacement As stated in the routine maintenance checklists and in the owner's manuals, we would like to remind you
that it is important to suggest the Customers to replace the final drive chain kit on reaching
20,000km/12,000mi.

Therefore, we request that you always note any refusal to replace it on invoices (in the event that the
final drive has reached 20,000km/12,000mi), regardless of how much it slackened.

ONLY
Panigale V2 and
Streetfighter V2
Engine ECU We inform you that an engine ECU calibration update for Ducati Performance DP1 exhaust system is now
28 04/08/2023
calibration available, that improves the control and stability function of the idling rpm.
New engine ECU
calibration for DP1
exhaust system

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We have received isolated reports of cellulose-like
material being found inside the cooling circuit after
engine overheating.
ONLY
This residue (like the one shown in the figure) is the
V4 engines
thermostat material that melts at very high
Coolant
29 20/09/2023 temperatures (the customer may have been riding for
Melting of coolant distributor
a long time with the high temp warning light on).
distributor due to
engine overheating
Should you deal with this issue, please proceed with:
• cooling system flushed and refill with new coolant.
• thermostat replacement;
• water radiator replacement.

Following some warranty claims for replacement of final drive chains

with rusted surfaces, we hereby inform you that such warranty claims
Final drive chain Final drive must not be accepted, as the owner's manuals describe in detail how
30 03/11/2023 -
oxidation chain to clean, lubricate and take care of the final drive chain.

In fact, it is not treated because it has to be periodically lubricated.

For all special versions and R versions of models in the range (e.g. SF V4 Lamborghini, Panigale V4 R), we
ask you to carry out a very careful and, if possible, more thorough pre-delivery of the bike that includes, in
ONLY
addition to all the safety, functional and aesthetic checks, also in-depth tests, such as:
Special Versions
• repeated engine start-up tests;
R Versions
• tests on cooling fans and relevant cooling system;
31 21/02/2024 PDI operations - • proper road test.
In-depth tests
during Pre-Delivery
With regard to the latter, in order to detect any type of non-conformity before the bike is delivered, we ask
operations
you not to be afraid to test the bikes on the road, because these tests are also applied to other high-end
automotive products (e.g. Lamborghini and Porsche).

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We hereby inform you that the scheduled maintenance check lists for models equipped with dry clutch have
been updated. In particular, operations related to clutch plate pack thickness check and housing
replacement have been anticipated.

Below is a table that summarises the changes made. The OEM column indicates versions equipped with dry
ONLY clutch as standard:
Models equipped
with dry clutch
Check of clutch plate Replacement of clutch
32 21/02/2024 Dry clutch -
Models OEM thickness housing
Scheduled
It was It becomes It was It becomes
maintenance check
916, SP, SP2, 24,000 km 12,000 km 48,000 km 24,000 km
list update Panigale V4
Replica (15,000 mi) (7,500 mi) (30,000 mi) (15,000 mi)
24,000 km 12,000 km 48,000 km 24,000 km
Streetfighter V4 SP, SP2
(15,000 mi) (7,500 mi) (30,000 mi) (15,000 mi)
30,000 km 15,000 km 60,000 km 30,000 km
Multistrada V4 RS
(18,000 mi) (9,000 mi) (36,000 mi) (18,000 mi)

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We would like to remind you of the importance of carefully following the Yuasa battery activation process
to ensure proper performance and service life.

Enclosed is the Yuasa battery first activation poster, which graphically represents the steps necessary for
correct battery activation. You will receive it printed and laminated together with the updated transparent
maintenance poster for the year 2024.

Please scrupulously follow all the steps shown, in particular pay special attention to:
• Follow the correct filling process described in steps 3, 4 and 5 of the poster. It is absolutely forbidden to
squeeze the electrolyte blister pack to accelerate the filling process: this leads to uneven filling of the
battery cells, seriously affecting their performance and service life. Wait 30 minutes for all the electrolyte
to come out of the blister pack: if any electrolyte remains in the blister pack, simply tap lightly on top of
it to allow the electrolyte to flow out, as shown in the figure in step 5.
Precautions to
follow when
36 14/03/2024 Yuasa batteries • ALWAYS wait 2 hours or more before charging the battery, step 7. This allows the electrolyte to
activating Yuasa
permeate into the plates for optimum performance.
batteries
• Charge the battery as described in step 8.

• Wait 2 hours after charging is complete and check that the voltage measured at the ends of the battery
is greater than 12.8 volts.

It is good practice to prepare the batteries at least 2 days before pre-delivery; this will ensure that you
have the necessary time to correctly prepare the battery. We recommend that you always keep 2 activated
and charged batteries in the workshop to meet the demand for replacement: an activated battery only
needs recharging 3 months after activation.

We hereby would also like to tell you that we are updating the SRV-ESB-22-002 bulletin dedicated to
“Batteries - rules for warranty replacement” and you will soon find it in the bulletin portal.

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We have received a few reports after a Sygic Navigator App update that the map on the instrument panel
cannot be displayed during mirroring from mobile phone; the area where the map should be displayed is
completely white (Figure 1).

Sygic Navigator App

Sygic Navigator
37 27/03/2024 software bug for iOS
App
Apple devices

Figure 1

This issue involves Apple iOS systems ONLY (it does not occur with Android systems).

Sygic has identified the issue and has provided a solution contained in the new Sygic Navigator application
version (24.0.1) available on App Store.

In case of complaints, please invite the Client to update the Sygic Navigator application on their smartphone
and to check for proper operation.

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We have received several reports about the cap opening lever breaking; we
therefore ask you to be careful and follow the instructions in this document and
the YouTube video below: https://youtu.be/XH5ibVFMfV4

It is extremely important to lift the cap tab slowly; otherwise, the cap cannot
be opened. DO NOT force the cap's tab if the cap DOES NOT OPEN. Any
forcing will break the opening mechanism!

A new Hands-Free control unit software – version 28 – has been released, and therefore is already
ONLY available, which allows cap opening ALSO in Key-ON mode with engine off (opening with engine on
models with Hands- remains NOT permitted).
Free
fuel tank cap The cap opening strategy changes according to the Hands-Free software version installed:
(DP accessory and • with Hands-Free software version 22 → within 60 seconds of the key-off, slowly lift the tab of the
Hands-free
original equipment) electronic cap once (limit of 5 attempts).
fuel tank cap
Part no. • with Hands-Free software version 25 → within 90 seconds of the key-off, slowly lift the tab of the
38 10/04/2024
96681021AA electronic cap once (no limit of attempts).
Part no. • with Hands-Free software version 25 → after 90 seconds and within 20 minutes, slowly lift the tab of
Precautions for the
96680491A the electronic cap twice (the first lifting wakes up the Hands-Free control unit).
use of the Hands-
Free fuel tank cap Note: software versions 22 and 25 are updated to software version 28 during the Global Scan.
part no. 96681021AA
– part no. • With Hands-Free software version 28 → in addition to the strategy of software version 25, it is also
96680491A
possible to open the cap in Key-ON mode, by slowly lifting the tab of the electronic cap once (no limit
of attempts).

If an opening problem occurs, it is very likely that the allowed opening time has expired or that the opening
tab has been lifted too quickly. Simply carry out a key-on/key-off cycle and follow the instructions above.
Please remind clients of the opening instructions during the pre-delivery of their Ducati. This avoids possible
damage to the tank cap or inconvenience during top-up.
If even following the above instructions you are unable to open the fuel tank cap, we ask you to fill out a
Youtech request attaching a video of the fuel cap opening procedure and wait for our feedback.

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We have found that during assembly of the primary idle

wheel (3) and its inner ring (1), the oil delivery holes
between the crankcase and inner ring may not be
perfectly aligned, if proper precautions are not taken
(see video → YouTube Link).

This may have happened because, due to a delivery

error, screws with an end thread groove were fitted (this
can cause the ring to be incorrectly centred on the
crankcase!) for the same Part Number ( 7791C031A ).
For this reason, when fitting the primary idle wheel, we ask you to follow the steps below to align the
components correctly:
a) insert the inner ring (1) on the crankcase;
b) align the oil delivery holes using a service pin (2) (example: 3.5 mm Allen key);
ONLY c) mark the position of the ring in relation to the crankcase with a felt-tip pen;
Models equipped d) remove the inner ring (1);
Primary idle e) position the primary idle wheel (3) and inner ring (1) assembly;
with V4 engine
wheel and f) align the inner ring according to the marks and tighten the special screw (4) to a torque of 25 ± 2 Nm
39 10/04/2024
inner ring with Loctite 243.
Possible lubrication
assembly
problem on primary NOTE: By using these precautions, both screws may be suitable.
idle wheel Overheating of the inner ring and its gearing can be resolved by replacing the parts involved. Generally, all
debris is stopped by the filter elements.
WARNING: In order to avoid post-repair damage, we recommend the precautions listed in SRV-SRB-23-
031 for cleaning the plates.

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We have received some reports about the possible loss of the rear cover of the
active key part no. 59810361F. Analyses have shown that this phenomenon
occurs after repeated opening/closing of the cover itself, resulting in the
ONLY deterioration of the shell.
Models with Hands- Active key
Free/active key We would like to inform you that the new rear cover part no. 4601L831A is now
40 10/04/2024 Part
available, which we suggest you fit after first applying an anti-abrasive adhesive
Possible loss of the no.59810361F
film on the inside as shown in the figure.
active key rear cover
The adhesive film we recommend is 3M 8591 PU to be cut out appropriately to
obtain a 15x25 mm adhesive.

Following a number of reports, we have discovered a software bug in the navigation system (Ducati
Connect/Sygic Navigator app) whereby when trying to set the destination via the dashboard keypad
(Figure 1), the Sygic app crashes, Ducati Connect on the dashboard freezes and there is no way to proceed
other than to return to the main screen.

Software bug Ducati

Ducati
Connect/Sygic
41 17/05/2024 Connect/Sygic -
Navigator app for
Navigator app
Apple iOS devices

Figure1

The described behaviour can ONLY be found on Apple iOS 17.3 systems or higher (does not occur with
Android systems).

In case of complaints, please invite the Customer to update the Sygic Navigator application on his/her
smartphone to the latest version available (24.2.2 or higher) and to check its proper operation.

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ONLY
Diavel V4 We have received a few isolated reports regarding the possible presence of errors:
Scrambler 800 from • U2930 - ABS power supply circuit - Momentary undervoltage”
MY23 • C1058 - ABS power supply circuit - Prolonged undervoltage
Hypermotard 698
42 17/05/2024 Engine wiring - in the status: MEMORIZED.
Possible error
validation U2930 - This could be generated by a false diagnosis of the system.
ABS power supply
circuit - Momentary To be sure, check that there are no other undervoltage errors recorded by other control units.
undervoltage

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We would like to remind you how to detect a possible slow loss of pressure on carbon rims for all versions.

Should you find that the problem is caused by the valve/rim coupling (which can be identified with a
simple “bubble check”), it is possible to replace only the valve, part no. 49720081A, following the
instructions in the workshop manual (e.g. Panigale 1299 Superleggera).

If it is not possible to identify the leakage area in the sealing valve, try removing the tire and refitting it in
a different position (e.g. rotated by 180°).
The carbon rim may have irregularities on the tire holding edges. For this reason, after removal, it is
necessary to check very carefully that there are no irregularities on the contact surface that could cause a
loss of pressure.

ONLY The anti-skid treatment of the carbon rim inside the channel is very rough, so special care must be taken
Models equipped when fitting the tire.
with carbon rims
43 04/03/2022 Carbon rims In any case, for warranty replacement of the carbon rim, it is mandatory to fill out a Youtech request and
Possible slow loss of provide a video where the loss of pressure is highlighted using a specific “bubble check” product.
front or rear tyre
pressure
For every Youtech request on carbon rims it
is mandatory to attach a photo of the serial
code of the rim itself, which can be found on
one of the spokes, as shown in the figure.

All carbon rims replaced under warranty

must be returned to Ducati through the
usual spare parts return procedure.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – All models

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to remind you of the correct procedure for cleaning the workshop floor, described in
bulletin SRV-SRB-20-007, which can be retrieved by clicking the following LINK.

The floor prescribed by the Corporate Identity Guide may be more difficult to clean than a traditional
floor due to the high roughness imposed by safety regulations. For this reason, we invite you to read the
above-mentioned bulletin which contains detailed instructions for the periodic cleaning of the floor, as
well as the first cleaning after floor laying (descaling).
NOTE
For thorough tile cleaning, we recommend the use of:

• a single-brush machine for professional washing

Correct cleaning of Ducati Service
44 25/102024
the workshop floor workshop
• equipped with a green “3M” medium-hard disc

• a wet vacuum cleaner for professional washing.

Please also note that by selecting the link below you can view the video showing the procedures for
periodic cleaning (weekly and monthly) described in the bulletin:

- YouTube link: https://youtu.be/i7Fts0SL4wo

We have received a few reports of cracks in the vertical head exhaust

ONLY manifold. Analyses have shown that this phenomenon could be caused by the
DesertX high temperature reached inside of it.
Monster 937 Vertical head
45 25/10/2024 exhaust For this reason, a new strengthened exhaust manifold (Part No. 57115143A)
New vertical head manifold has been developed and is available in the spare part catalogue and has been
exhaust manifold introduced into production starting with the following frame numbers:
available - DesertX: ZDM1X00AASB010297
- Monster: ZDMMAMDT8SB009731

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – All models

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

Please be advised that during the period from June 2024 to August 2024, motorcycles may have been
Possible incorrect Union between
shipped with the union connecting the front brake/clutch reservoir hose to the front brake/clutch master
positioning of the the front
cylinder incorrectly positioned, as shown in the figure.
union between the brake/clutch
46 25/10/2024 front brake/clutch fluid reservoir
Should you find this to be the case, please reposition the union, using a suitable tool that will not damage
fluid reservoir and and front
the hose rubber and the union itself.
front brake/clutch brake/clutch
master cylinder master cylinder
It is not necessary to replace the brake or clutch master cylinder.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that during workshop operations involving the removal and refitting of the fuel
tank, the fuel tank breather pipes may not be positioned correctly, causing blockages that could lead to
vacuum inside the tank.
ONLY
DesertX For this reason, we would like to inform you that 2 videos are available with the test to be carried out after
refitting the tank, to detect the presence of a possible blockage in the breather pipes.
Fuel tank /
Procedure to be
1 01/06/2022 Fuel tank
performed to check - Check of free flow through tank ventilation pipe: ( YouTube Link )
breather pipe
for possible fuel - Check for any blockage in tank ventilation pipe: ( YouTube Link )
tank breather pipe
blockages The check is performed by injecting air into the fuel tank breather pipe with the use of a workshop syringe,
and checking whether:
• The syringe plunger remains stationary after pressing it down (pipe NOT obstructed);
• The syringe plunger comes back due to back pressure (obstructed pipe).
Following a number of requests for information about the component (1) shown in the following picture, we
would like to inform you that this is the canister expansion pipe (1) which connects with the canister
breather pipe (2) and the fuel tank breather pipe (3) through a Y-shaped connector.

The canister expansion pipe (1) was designed to collect any liquid to avoid saturating the canister and
promote its evaporation.

Note The plug at the end of the canister expansion pipe (1) must NEVER be removed.
ONLY
DesertX
Canister
2 01/06/2022 -
Information on expansion pipe
canister expansion
pipe

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We inform you that an additional pre-delivery operation may be required on a limited number of Desert X
models.
In short, the instrument panel of the bike in question may not recognise the keys, starting an easily
noticeable countdown on the display.

Should you detect this issue, we suggest following the procedure below:
1. Connect the workshop power supply unit to the bike;
2. Cut the tie to release the keys and move them away from each other, in order to avoid any interference
during the code acquisition of the transponder inside the keys.
NOTE: Make sure that the keys are at least 50 cm from each other

3. Take Key 1 and perform a Key ON / Key OFF within the countdown shown on the display (Figure 1);
4. Take Key 2 and perform a Key ON / Key OFF within the countdown shown on the display (Figure 2);
5. Insert Key 1 and perform a Key ON. The instrument panel will show the correct storage, before entering
the main screen (Figure 3);
ONLY
DesertX
3 03/08/2022 Key -
Possible key storage
during PDI
operations

Figure 1 Figure 2 Figure 3

For a better understanding of this procedure, a video is available at the following YouTube link:
https://youtu.be/0ip7u2s0u7I

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that the Turn by Turn feature is currently available on DCS (part no. 96581211A)
and therefore it can be installed and used on Desert X.

We are ready to communicate directly to DesertX owners the availability of this accessory, to be purchased
separately and in addition to the Bluetooth module (Ducati Multimedia System), therefore they may contact
you to ask for more information.

For this reason, we recommend that you watch the tutorial video at the YouTube links below, that will
provide you with the necessary and useful information for any questions and/or quotations that may be
ONLY requested.
DesertX
Turn by Turn In short:
4 09/09/2022 navigation • The system requires the Bluetooth module (Ducati Multimedia System), sold separately;
Turn by Turn
system • To use it, it is necessary to install the Ducati Link App (for Android and iOS), through which it will be
function availability
possible to manage navigation data;
• The Turn by Turn system will initially only be available in Europe: later it will also be introduced in other
countries;

➢ ITA: https://youtu.be/cGhDJunZ80c ➢ FRA: https://youtu.be/Qa0XV_och6Q

➢ ENG: https://youtu.be/OIyr2w7itGg ➢ SPA: https://youtu.be/wRzCfwELa0k

➢ DEU: https://youtu.be/w949tQjYsks

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received some isolated reports about possible vibration or difficult closing of the rider seat.

Should you deal with this type of customer complaint, we ask you NOT to replace the seat but to check the
part no. on the sticker (Figure A) at the bottom of the seat and proceed as follows (Figure B):

• Rider seat Part no.59516921B or Part no.59516921C → Insert 2 washers

(1) Part no.85211671B between latch (3) and tank fastening bracket (3).

• Rider seat Part no.59516921D → This seat has the lock pin with revised
ONLY dimensions to give more preload. If the 2 washers (1) are present,
DesertX remove them.
5 16/09/2022 Rider seat
Possible vibration of
rider seat

Figure A Figure B

Following some isolated reports of possible colour change on the outer liner of the silencer, near the heat
ONLY
guard, we inform you that this phenomenon could be due to poor positioning of the sound-deadening
DesertX
material inside the silencer.
6 16/09/2022 Silencer
Possible colour
We inform you that a new silencer Part no.57315411C, redesigned to avoid the phenomenon described
change on silencer
above, is now available as a spare part.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that with the production of the DesertX, a new lithium-ion battery part no.
39540601A has been introduced. Compared to the lithium-ion battery part no. 39540411D and part no.
39540411E this features better performance at low temperature conditions (< 5°).

DesertX - Part No. 39540601A - Battery model (HJT7B-FPZ-SCR-C)

Battery model
(front label) Stamped part no.
(rear edge)

Other models - part no. 39540411D / part no. 39540411E - Battery model (HJT7B-FPZ-SCR)

Battery model
ONLY Stamped part no.
(front label)
DesertX (rear edge)
Lithium-ion
7 22/12/2022
Indications and battery
precautions for
lithium-ion batteries WARNING: Therefore, concerning the DesertX model, in case of first installation/replacement, ALWAYS
check that the lithium-ion battery part no. is 39540601A.

We also remind you that it is suggested to perform the following procedure before starting the engine with
both lithium batteries at particular low temperature conditions (< 0° C, 32° F):
1- perform KEY-ON;
2 - switch on the motorcycle high beams for 3-5 minutes;
3 - switch off the high beams;
4 - start the engine by holding down the start button until the engine starts (the starter will be pulled for a
maximum of 5 sec).

For temperatures below -5°C or if the first starting attempt fails, repeat the procedure from point 1 before
attempting a second engine start.

This procedure allows the battery to be pre-heated in order to ensure a better current supply when
starting the engine at low ambient temperatures. The on-board use and maintenance manual will be
supplemented with these instructions.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
There have been some isolated reports regarding possible clutch slipping on DesertX. They may be due to
a wrong pushrod fit into the bike.

In case the customer is complaining about this issue, please check if the correct pushrod is fit before further
investigation. Simply remove the clutch slave cylinder, pull the pushrod out a few centimetres and check if
the reference notch if present (Figure 1). If there is no reference notch on the pushrod (Figure 2), please fill
a Youtech service request, then order and fit the correct pushrod for this engine part no. 11723691A.

ONLY
DesertX
8 30/01/2023 Pushrod -
Possible clutch
slipping

Figure 1 Figure 2

ONLY Following the fitting of the steel tube engine guard (DP accessory), there have been some isolated reports
DesertX regarding increased perceived engine vibrations in the area of the left and right rider footpeg at 3500/4000
Engine cover in
rpm.
9 30/01/2023 steel tubes
Possible vibrations
(DP accessory)
in left and right We would like to inform you that this phenomenon is being analysed and is not a functional problem. We
footpeg area will update you on the subject in case further information is available.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that a new mudguard with additional
protections for the fork legs (extra protection from off-road stone
impacts) has been introduced to the production line.

Bologna (DMH) Thailand (DMT)

Saturn Gray version
from December
(grey): from March 2023:
2022
Part no. 564P6831BB
White Silk version
Not in production
ONLY (white): from March 2023
yet
DesertX Part no. 56426911AA
Front
10 23/02/2023
mudguard
Front mudguard The on-site installation of the new mudguard did not take place at the
update same time on the two available colours; the first bikes to adopt this
solution are the Saturn Gray.

Note Should a customer or dealer point out to you this difference

between the 2 mudguard versions, please explain that this is a "running
change" (product change during production, on the same model) and
therefore the bikes must NOT be updated at the dealer before delivery.
If a customer expressly insists on receiving this upgrade free of charge,
it can only be done for MY23 bikes produced in DMH from January
2023.

ONLY We would like to inform you that a video has been made available with the information displayed on the
DesertX instrument panel before and during the transfer of fuel from the auxiliary to the main tank.

11 02/03/2023 Information about Auxiliary tank For this reason, we recommend that you watch the tutorial video at the YouTube links below, that will
how to transfer fuel provide you with the necessary and useful information for any questions you may receive.
from the auxiliary to
the main fuel tank YouTube link: https://youtu.be/ZOXnf6CqAGg.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
Please note that navigation instructions in graphical mode with Turn by Turn active can only be displayed
with Info Mode "Standard" and "Full". With Info Mode "Rally" the display priority is given to the Trip Master
and therefore Turn by Turn indications cannot be displayed. In this context, with active navigation, audio
directions (if selected) are still available and usable via the connected headset.

ONLY
DesertX

Turn-by-Turn
12 08/05/2023 Turn-by-Turn -
pictogram
indications while
using “Rally” Riding
mode

Note: Standard/Full Info-mode is provided by default for Sport, Touring, Urban and Wet riding modes, while
Rally Info-mode is provided by default for Enduro and Rally riding modes.

Therefore, any reports by the customer in this regard is no malfunction.

Due to tolerances in the internal diameter of the pipe connecting the right
ONLY
and left sides of the fuel tank, it is possible that during installation of the
DesertX
Fuel tank T-shape fitting provided for the auxiliary tank, the outer diameter of the
13 08/05/2023 connection auxiliary tank is insufficient to ensure a secure fit.
Installation
pipe
instructions for
In this case, please order and use an enlarged diameter “T” union (8-4-8)
auxiliary tank
Part no.81411821A and 2 clamps 14/8 Part no.74142881A.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received some isolated reports of a slight contact between the rear wheel and the auxiliary tank
during extreme off-road use of the bike and with excessive load.
ONLY
DesertX The contact is cosmetic only and does not affect the functionality of the auxiliary tank and of the rear tyre.

14 28/07/2023 Possible slight Rear tyre Internal analyses showed that the tyre fitted had a higher block pattern and therefore a larger circumference
contact of rear tyre than the original equipment tyre.
with auxiliary fuel
tank bottom For this reason, we would like to inform you that we cannot guarantee that this phenomenon will not occur
if NON-OEM tyres are fitted and ask you to always refer to the rear monoshock settings found on the
owner's manual (external spring preload, hydraulic damping for compression and rebound).

When braking with front brake at high or low speeds, excessive vibrations may come from the bike front
ONLY end.
DesertX
In-house analyses have shown that this phenomenon may be due to only one of the 2 brake discs and not
Front brake
15 27/09/2023 Possible slight front to both. For this reason, should you manage this type of complaint, please replace one disc at a time so as
discs
end vibrations when to identify the disc that causes vibrations. The disc identified must be marked with “RH” or “LH” and be
braking at low available to be returned to Ducati.
speeds
If, on the other hand, this test shows that vibrations are due to both brake discs, please replace both discs.

Some motorcycle fairing elements, such as the front mudguard, are made of a master-burnished polymer
that has the advantage of being mass-colored and thus not presenting a different color if scratched,
ONLY
maximum resistance to shocks and vibrations, and a wide range of customization possibilities (e.g. by means
DesertX Rally
of films or aesthetic stickers). The gloss and look are typical of this material and not comparable with painted
Front
16 14/03/2024 surfaces.
Characteristics of mudguard
the standard version
These fairing elements CAN NOT be treated with the polishes/abrasives used to clean or polish painted
fairing elements
surfaces (i.e. through fuel/diluents), as they would immediately and irreparably dull; therefore, non-
aggressive products such as neutral soap and water applied with soft cloths must be used for cleaning.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – DesertX Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received isolated reports about a possible clicking sound coming from the rear shock absorber
during its compression and rebound stages.

This phenomenon could be caused by possible wear/oxidation of the Uniball inside the upper (frame side)
or lower (swingarm side) mounting hole of the rear shock absorber. These components are subject to wear,
especially with off-road use.

A set Part no.36610551A is now available in the spare parts catalogue, which allows to only replace the
Uniball with its seals, instead of replacing the entire rear shock absorber.

ONLY
The following table lists the components of the repair set Part no.36610551A and their quantities.
DesertX
(all model versions) Rear shock
17 08/08/2024 NOTE: If both Uniballs need to be replaced, 2 sets of Part no.36610551A must be ordered.
absorber
Possible rear shock
Description Quantity
absorber sound
Collar 2
Dust seal 2
Stop ring 1
Uniball 1

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Diavel Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
Please, be reminded that since the dates below the DIAVEL 1260 are equipped with the new brake hoses.

Should you have to deal with a problem of difficult air inlet/bleeding on the rear brake system, always check
the brake hoses installed on the vehicle, since replacements of already modified hoses (FrenTubo) will NOT
be accepted or will be recharged.

Indicative
Manufacturing plant Version
manufacturing date
DMH / DAFRA No CHN version 01/01/2020
ONLY
DMT No CHN version 01/03/2020
Diavel 1260
DMH / DMT CHN version 01/01/2021
Rear brake
1 24/02/2022 Recommendations -
hoses
for brake hose NEW REAR BRAKE HOSE OLD REAR BRAKE HOSE
replacement under
warranty

We would like to inform you that the CR253 campaign and the
ONLY
corresponding bulletin SRV-TSB-23-007 have been published to update
Diavel V4
the bikes in question.

Publication CR253: The bulletin provides instructions on how to check the production batch
Replacement of number on the left side of the water radiator and then proceed with the
Engine fan
2 08/06/2023 water radiator -
fuse (BBS) operations according to the production date of the radiator.
electric fan motors,
replacement of If the batch number is not shown on the left side, do not consider the
BBS fuse and possible number shown on the right side and, in this case, replace the
update of BBS
electric fan motors and carry out the other operations described in the
software
bulletin.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Diavel Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
Following the replacement of the rear brake hose or other operations in the same area, the hose may not
be correctly positioned inside the retaining clip shown in the images. For this reason, please pay attention
to this step.

INSIDE VIEW

ABS control
unit-rear brake
calliper hose

Retaining clip

ONLY
When visiting the workshop for the first time or during other work carried out in the same area, we kindly
XDiavel
ask you to manually double check the fastener of the concerned hose.
(all model versions)
Rear brake
3 04/04/2022
hose It is possible to check correct insertion of the hose inside the clip also with removing any components;
Checking the correct
simply insert your finger in the position shown in the figure and check that the hose is correctly placed
fixing of the rear
inside the relevant retaining clip.
brake hose

INSIDE VIEW

ABS control unit / rear

brake calliper hose

Retaining clip

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Diavel Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received some reports of creases forming on the rider seat cover of the XDiavel Nera during normal
use. The possible formation of creases is to be considered as a consequence of the natural process of
adaptation of the upholstery which does not affect the quality and functionality of the product.

In order to deal with any complaints from the Customers, we inform you that rider seats are available as
replacements for each type of colour, see the details below:

Seat colour Part no. Description

96821242AA Rider seat – Frau SIAM

ONLY
XDiavel Nera
4 27/06/2023 Rider seat 96821242AB Rider seat – Frau BLUE
Possible presence of
creases on the rider
seat cover

96821242AC Rider seat – Frau CEMENTO

96821242AD Rider seat – Frau INDIA

96821242AE Rider seat – Frau SELVA

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Diavel Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that the check and preparation process for the bikes shipped in crates has been
improved and made more robust in order to minimise possible damage to the front and rear rims.

All bikes are re-checked prior to shipment when they are already inside the transport crates, so any damage
to the rims cannot be pre-existing.

As of approximately September 2023, dedicated protections will be applied to both rims to prevent such
damage.

We therefore recommend that you always remove the bikes from the front part of the crate, following the
instructions in the bulletin SRV-SRB-23-033 (link ) to assess any cosmetic defects.

The steps to be followed to remove the movable fasteners are as follows:

ONLY 1. completely remove the rear wheel movable fasteners (1) and place them on the side, taking care not to
Diavel V4 bump the rim.
Wheel rim 2. cut the ties (3) and remove the polystyrene protections (2) from the rear wheel.
5 28/07/2023 - 3. move the bike forward and DO NOT remove the blue neoprene protectors from the front of the cradle.
Improvements to protections
wheel rim
protections

Rear wheel – LH side Rear wheel – RH side Front wheel

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Diavel Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received a few isolated reports of possible passenger
seat play, a topic which is not functional but related to the
perceived quality.

We inform you that, from VIN frame number

ONLY
ZDM3G00AARB002743, a new passenger seat Part
Diavel V4
no.59517248AA has been introduced, with a new reinforcing
Passenger seat
6 27/09/2023 rib on the underseat plate and a new retainer to limit such
Possible abnormal PN.59517248AA
play.
play of passenger
seat
The passenger seat is now available in the spare parts
catalogue and the previous parts have been removed from the
stock and replaced with the new ones. Obviously, the seat can
only be replaced to customers who complain about this issue
(to be indicated on the work order).

ONLY
Diavel V4 When moving the bike from a stationary position (e.g. during a parking manoeuvre), you may hear a high
whistle coming from the front wheel.
7 27/09/2023 Possible whistle Front end
coming from the This phenomenon is currently being studied and does NOT affect the safety of the bike and its functions.
front wheel when We will update you on the subject in case further information is available.
moving the bike

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Diavel Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
While waiting for the model introduction bulletin of the model in question, we anticipate with a video the
operations to be carried out to install the battery in the motorcycle during pre-delivery operations.

YouTube video: https://youtu.be/b4MtbtI2Mrk

Compared to the standard Diavel V4 version, in this version the screws securing the tank are hidden by side
covers (Figure 1 and Figure 2) which do not require the removal of complete RH and LH engine covers.

ONLY
Diavel V4 Bentley

Precautions to be
8 10/06/2024 Battery
observed for battery
installation during
pre-delivery
operations

Figure 1 Figure 2

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Hypermotard Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

ONLY
We have received some isolated reports about a possible pitting of
Hypermotard 698
exhaust manifold heat guard retaining screw surface treatment.
Exhaust
Possible pitting of
manifold heat In the future, new stainless steel screws will be introduced that prevent
1 21/02/2024 exhaust manifold
guard retaining this condition.
heat guard retaining
screws
screw surface
Should you find such a condition, please replace these screws using Part
treatment
no. 77244169E and tighten them to a torque of 5 Nm ± 10%.

We have received a few reports of a possible slight engine oil seepage from the two mesh filter plugs during
the bike pre-delivery operations; this is probably caused by an excessive hardness of the sealing washer
between the plug and the crankcase (which does not guarantee sealing).
ONLY If you need to handle the above problem, we inform you that a new washer Part no.85251141A is available,
Hypermotard 698 with modified material and thickness ensuring better sealing and does not require applying Threebond
Mesh filter during assembly.
2 29/02/2024
Possible engine oil plugs
seepage from mesh NOTE: Washer Part no. 85251141A has been introduced in the production line from half April and from
filter plugs engine serial number ZDM659W4#001868#

NOTE: In order to avoid engine oil seepage from the mesh filters, we recommend that you tilt the bike fully
to the right side, taking all necessary safety precautions.

ONLY
Hypermotard 698 We have received a few reports of a possible slight loose feeling at
Fork top plate the handlebar when forced on one end.
3 29/02/2024 Possible loose silent block
feeling at the spacers Should you deal with this issue, we ask you to replace the spacer
handlebar (1), using part no. 75012601C.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Hypermotard Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We would like to inform you that the gearchange lever pin may not
return to its rest position automatically if forced inwards.
ONLY
Hypermotard 698 Gearchange
4 29/02/2024 - We currently request that you DO NOT replace the gearchange lever, as
lever
parts in stock may have the same issue.
Gearchange lever pin
As soon as the new part is in stock, we will let you know.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Hypermotard Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
As indicated in the bike Owner's Manual, the fairing elements are made of a master-burnished polymer that
has the advantage of being mass-colored and thus not presenting a different color if scratched, maximum
resistance to shocks and vibrations, and a wide range of customization possibilities (e.g. by means of films
or aesthetic stickers). The gloss and look are typical of this material and not comparable with painted
surfaces.

These fairing elements CAN NOT be treated with the polishes/abrasives used to clean or polish painted
surfaces (i.e. through fuel/diluents), as they would immediately and irreparably dull; therefore, non-
aggressive products such as neutral soap and water applied with soft cloths must be used for cleaning.

ONLY Notwithstanding the above, plastics must not show opacification or scratches when the motorbike is new,
Hypermotard 698 therefore, if they do, they can be replaced under warranty, highlighting the defect in a Youtech service
request as per bulletin SRV-SRB-23-033.
5 04/06/2024 Plastic fairings -
Characteristics of the
standard version From the time the motorbike is delivered to the Customer, the matter of opacification and/or surface
fairing elements scratches shall instead become the responsibility of the Customer.

Any post-delivery issues relating to pad prints (black graphics on red elements) are under analysis and must
be reported via Youtech.

Headlight fairing Front mudguard Tank cover Side body panel Tail guard

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Hypermotard Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received isolated reports of possible engine hard starting issues on the first start-up of the day or
at ambient temperatures below +5 °C (+41 °F).
ONLY
If you experience this, we kindly ask that you fill in a Youtech service request correctly describing the type of
Hypermotard 698
starting failure:
6 14/03/2024 Engine -
• Engine temperature and ambient temperature during failed starting attempt
Possible hard
• Battery voltage
starting issues
• Type of cranking (fast without firing or slow)
• Indicate if any stalling occurs during cranking and/or instrument panel reset with new warning light
check.

We have received isolated reports of possible coolant leakage from the distributor, probably caused by small
depressions in the O-ring grooves that do not allow for proper sealing.

Should you deal with this issue, we suggest to:

1) remove the water distributor;
2) check the condition of the O-rings and replace them if necessary;
3) apply an even bead of Threebond around the circumference of the outermost O-ring;
4) install the distributor with due care to avoid damaging the O-rings.

ONLY
Hypermotard 698
Water
7 03/04/2024
Possible coolant distributor
leakage from the
water distributor

BEFORE AFTER

NOTE: As of chassis serial number VIN ZDM4B00AARB001191 (manufactured on 18/03/2024) the

application of threebond has been introduced into the production line.

The time required to carry out this intervention is identified by the time code: 2-999-057 (7 UL - 42 minutes)

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Hypermotard Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We would like to inform you that we have received isolated reports of a

ONLY possible issue when turning the key to Key-ON position or removing the
Hypermotard 698 key when in Key-OFF position.

Possible issue when Please lubricate the keyhole mechanism with unlocking spray (e.g. WD-
turning the key to 40) while keeping the anti-dust closing tab open.
8 09/07/2024 Ignition switch
“Key-ON” position
or issue when Then insert and remove the key 7-10 times to facilitate the removal of any
removing the key foreign residues deposited inside the ignition switch. Wipe away any
from the “Key-OFF” excess lube with a dry lint free cloth.
position
If the problem is not solved, please open a Youtech service request.

We would like to inform you that, because of the current engine ECU software algorithm, it is not
recommended to change the final drive ratio by replacing the 42-tooth rear sprocket with a different rear
ONLY sprocket having a value given in the table in the Owner's Manual. The only possible combination currently
Hypermotard 698 is the standard 15/42.

9 08/08/2042 Possible malfunction Final drive ratio A software update for the engine ECU will be released soon, which will restore the possibility of changing
of the Ducati Quick the final drive ratio as per the table in the Manual.
Shift (DQS) – Gear
sensor We remind you to inform Clients that any change to the final drive ratio has not been homologated for road
use. Any technical issue directly related to client gearing changes, may not be approved under the Ducati
limited warranty, as the Hypermotard 698 would no longer be in OEM gearing configuration.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Hypermotard Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that the assembly instructions for the Racing Complete Exhaust kit (Part
no.96482311AA) will be updated soon, in particular the section dedicated to the racing air filter assembly.

The current instructions do not include the removal of plastic fall protection support (1) under the OEM
air filter (2) and therefore, during assembly, the new racing filter protrudes excessively from the airbox.

If you need to install this DP kit (Part no.96482311AA), please remove the plastic fall protection support
(1) and then install the kit.
ONLY
Hypermotard 698
Racing Air
10 25/10/2024 Possible great
Filter
protrusion of Ducati
Performance racing
air filter

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Monster Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received some reports of CAN line communication and BUS-OFF errors.

Should you detect these types of errors, we suggest that you check the headlight wiring, as per the campaign
(SRV-TSB-21-009), as well as the integrity of the ABS connector wiring branch in the area indicated. The
outer part of the wiring could be rubbing against the intake manifold to the point of creating a tear in the
copper strands.

If this is damaged due to wear and tear, repair the wiring and reposition it according to Tips no.7. Then, fill
ONLY out a YouTech service request attaching photos detailing the damage.
Monster MY21
(937cc)
CONTACT
1 04/03/2022 ABS wiring -
AREA
Possible CAN line
and speed sensor
Errors

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Monster Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We hereby inform you that as a result of our continuous checks on the above-mentioned bike, we have
found that the ABS wiring may not be correctly positioned and may therefore move in the area adjacent to
the vertical cylinder head.

For this reason, we kindly ask you to use a 200x4.5 mm self-locking tie to secure the ABS wiring to the
canister vibration damper bracket, as shown in the following images. More specifically:
1) Remove canister filter cover;

2) Move the branch of the ABS wiring (1) in the direction of the ABS control unit connector, thereby moving
it away from the vertical cylinder head area (Figure 1);

3) Lift the upper rubber support of the purge valve (4), then tie the ABS wiring (1) to the canister vibration
damper bracket (3), (Figure 2);
ONLY
Monster MY21 NOTE: Do not over-tighten the tie to avoid damaging the wiring.
(937cc)
2 18/05/2022 ABS wiring -
4) Reposition the purge valve support (4), ensuring the canister vibration damper bracket (3) is correctly
Indications for ABS positioned, and fasten with tie (2) (Figure 3);
wiring positioning
5) Refit canister filter cover.

Figure 1 Figure 2 Figure 3

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Monster Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
In case of removal/refitting of the front wheel and the relevant brake system pipes (for example, repair after
an accident), please pay particular attention to the correct positioning of pipes, in order to avoid
interferences with the front mudguard.

For this reason, after an intervention as mentioned above, please make a compression/rebound test of the
front fork and check the presence of interferences with the front mudguard, as shown in the images below.

ONLY
Monster 797

Check proper layout

Front brake
3 30/09/2022 of the front brake -
hose
hose during
compression and
release of the front Front fork Front brake hose Front brake hose
fork compression/rebound OK KO

• Should the bike result a KO case, please check the layout of the front brake
hose, the correct angle of brake hose unions on the front calliper and the
correct positioning of the hose grommet on the steering plate.

• If the phenomenon described above persists, please contact your reference

Service Area Manager by filling in a YouTech service request and attaching a
detailed photographic documentation.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Monster Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received isolated reports of incorrect installation of the

ONLY rear calliper mounting plate during rear wheel reassembly. In fact,
Monster 937 it can happen that the calliper mounting plate is not correctly
fitted to the reaction peg which is integral with the swinging arm,
Correct assembly Rear brake so much so that it rotates when braking for the first time, thus
4 11/05/2023 -
procedure of the calliper plate damaging several parts!
brake calliper plate
when refitting the For this reason, we urge you to take care during assembly and
rear wheel ensure that the swinging arm guide block (A) is inserted correctly
into the slot (B) of the rear calliper.

After discovery of some possible headlight defects (e.g. presence of

internal impurities, DRL always on or not working, formation of internal
ONLY
condensation), we would like to inform you that corrective actions have
Monster 937
been introduced to improve product quality.
5 08/08/2024 Headlight
Possible headlight
To monitor these actions, if you find a problem related to the headlight,
defects
please attach a clear photo to the relevant Youtech of the label on the
back of the headlight where the date stamp is present.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received a few isolated reports of motorcycle downtime due to the

detachment of the spark plug cable. We remind you to check the correct assembly
ONLY of the spark plug cables during the pre-delivery operations and, anyway, before the
Multistrada 950 motorcycle is delivered to the Customer.
(all versions)
Spark plug For correct fitting of spark plug cables, it is necessary to:
1 27/08/2020
cables 1) Apply Fluorocarbon Gel 880 high viscosity silicone grease in the areas subject to
Assembly
precautions for friction during cable insertion on spark plugs. Use as much product as necessary
spark plug cables to duly carry out this operation.
2) Manually insert spark plug cables on the relevant spark plugs by turning the caps
to facilitate insertion and making sure they are fully inserted.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received some isolated reports of possible surface damage to the oil cooler return pipe due to
rubbing with the top of the coolant radiator, over time. This phenomenon is purely aesthetic and does not
affect the correct operation of the system. We inform you that for the models:
a) Multistrada 1260:
starting from the frame number ZDMAC03AAAKB011354 (on 27/05/2019) the anti-abrasion sheath (1)
part no.4601H701A has been introduced on the oil cooler return pipe, positioned at a distance of 17 cm
measured from the upper end of the fitting. (This solution is also applicable to all Multistrada 1200
versions Model Year 2015-2017).

ONLY
Multistrada 950 MY
17-20
Multistrada 1200
MY 15-17
Multistrada 1260
2 24/09/2020 MY18-20 Oil cooler pipes b) Multistrada 950:
(all model versions) - starting from the frame number ZDMAD00AAKB002259 (on 10/05/2019) the anti-abrasion sheath (1)
part no.4601H701A has been introduced on the oil cooler return pipe, positioned at a distance of 17 cm
Possible superficial measured from the upper end of the fitting;
damage to the oil - starting from the frame number ZDMAD00AALB005691 (on 12/03/2020) the longer fitting (2) part
cooler return pipe no.81510391A has been introduced at the oil return pipe outlet from the cooler.

We ask you to always check the condition of the oil cooler return pipe, and to replace it ONLY if the rubber
sheath is damaged and the metallic braided hose can be seen. Follow the assembly notes indicated above
according to the reference model. The spare part catalogue has been updated.

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 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

ONLY We have received isolated reports about the Ducati Quick Shift (DQS) not working properly, and about the
Multistrada V4 missing indication of the engaged gear on the instrument panel, with gear sensor plausibility error P0919
(all versions) being stored (the gear plausibility diagnosis requires 16 seconds of validation at a speed above 20 km/h
without any gear change).
Ducati Quick Shift Secondary
3 01/03/2021
(DQS) drive Some analyses showed that this condition occurred following a change in the final drive gear ratio (Z15
malfunctioning and sprocket installed instead of Z16 as designed).
no indication on the
instrument panel of As already emphasised during the technical training, we remind you to avoid any modification to the final
the engaged gear drive gear ratio (Z16 sprocket and Z42 rear sprocket).

ONLY
Multistrada V4
(all versions)
We have received a few isolated reports of possible interference
between the external central stand return spring and the
Possible Central
4 18/06/2021 footpeg holder plate when the central stand is closed.
interference stand
We kindly ask you to check that the two central stand return
between external
springs are correctly installed and aimed as shown in the figure.
central stand return
spring and footpeg
holder plate

To correctly check the engine oil level, carefully follow the operations described below:
ONLY
1) The level check should be carried out with warm engine (2 fan cycles), approximately 15 minutes after the
Multistrada V4
engine has been turned off.
(all versions)
Level 2) Turn off the engine and wait 10÷ 15 minutes to allow the oil to return completely to the oil sump.
5 01/03/2021
engine oil 3) Position the motorcycle on level ground with both wheels on the ground and in an upright position.
Precautions for
4) Check the oil level through the sight glass.
checking the engine
5) If the oil level is below the centre line between the MIN and MAX notches, add oil up to the maximum
oil level
level notch.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

The TPMS system (Tyre Pressure Monitoring System) allows monitoring tyre pressure value: if tyre pressure
deviates by 25% from the set reference value, the TPMS system displays a warning on the instrument panel.
The sensor activates when speed exceeds 35 km/h and tyre pressure is displayed on the instrument panel 1
minute later.

We remind you that, before installing tyre pressure sensors on front and rear wheel rims, they must be
coded through DDS 3.0 diagnosis instrument.

To activate TPMS system, follow the procedure indicated below:

ONLY 1) using DDS 3.0, enter the “Special Functions of→ Ducati Accessories
Multistrada V4 Manager → Bike Configuration”;
TPMS
(all versions) 2) select the box to enable or disable the TPMSs;
(Tyre Pressure
6 01/03/2022 3) access the “Self-diagnosis → Settings” section of Hands Free control
Monitoring
Activation procedure unit and perform “TPMS code writing” for front and rear wheel
System)
for TPMS tyre sensors by entering the 8-digit code written above the Qr-Code;
pressure sensor 4) access the instrument panel Settings menu and select “Tire Pressure”
to set (and customise) the reference pressure values of the rear and
front tyres. The tyre nominal pressure value specified inside the
owner's manual can be used as a reference.

Explain to the Customer the use of the "Tire Pressure" function to edit
the reference pressure value of the front and rear tyres. The information
about the current pressure value of front and rear tyres is also available
inside instrument panel main menu.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
The programming procedure must be carried out ONLY when the bike is connected to the special Ducati
power supply unit Part no.979000286.

If programming is not completed successfully,

the instrument panel will NOT be damaged and it will never have to be replaced.

To restore instrument panel correct operation, you will have to:

1) Turn off or disconnect the workshop power supply unit;
2) Switch the bike from Hands Free to Key-OFF;
3) Disconnect the USB cable from PC to bike;
4) Wait for 60 seconds;
5) Remove the 50 Ampere fuse (the one on tank side);
6) Wait for 30 seconds;
ONLY 7) Re-connect the 50 Ampere fuse;
Multistrada V4S 8) Re-connect or turn on again the battery power supply unit;
Instrument 9) Switch the bike from Hands Free to Key-ON and connect the DDS 3.0 diagnosis instrument;
7 08/03/2021 Panel 10) If the instrument panel resumes normal operation by showing the display, select the "Global Scan"
Instrument panel
Programming function and programming will automatically restart;
programming
interruption 11) If the instrument panel remains in the "bootloader" status with LH warning lights flashing, select the
Service Update section in the menu to the left of the identified model, select "Bosch → Model Year 21
instrument panel reprogramming", select the file present (e.g. 1706_ICC_S023) and launch the
programming; connect the USB cable to the bike when requested by the DDS 3.0;
12) Programming will restart and will take approximately 20 minutes.

At the end of the update proceed as follows:

• reset the Riding Mode parameters by selecting the Default button in the Setting Menu\Riding Mode;
• re-pair the customer's Bluetooth devices (reprogramming the instrument panel deletes all associated
devices).

A video has been made, which can be viewed on the YouTube platform at the following link:
https://youtu.be/c9br35tEazg.

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 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

In some cases, we have found that the tap on the right-hand

ONLY
side of the fuel tank is completely closed instead of open;
Multistrada V4
this leads to an incorrect remaining range when there are
(all versions)
Fuel only a few litres of fuel in the tank (fuel reserve conditions).
8 27/07/2021 -
tank
Incorrect
If the above-mentioned event occurs, we ask you to ensure
residual fuel in the
that the tap on the right-hand side of the fuel tank is fully
tank
open.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received some reports concerning the display of error “C1134 - High DRL temperature” for which
the generic Error warning light, linked to the specific malfunction of the DRL inside the headlight, would
normally light up on the instrument panel.
The error is due to a real circuit overheating problem. In case of prolonged use this may damage the DRL
function alone (the headlight functions as high beam and low beam remain unaffected).
If error “C1134 - High DRL temperature” is displayed, we kindly ask you to:
- Check the production date printed on the upper left side of the headlight.

ONLY
Multistrada V4S
Multistrada V4S
9 30/01/2023 Sport Headlight -
the first two digits correspond to the month, the next two digits correspond to the day and the following
Error C1134 – High two digits correspond to the year. The last two digits correspond to an internal code that never changes.
DRL temperature E.g. code in figure 05022210

- If the date is prior to 02 May 2022 and you find C1134 error, replace the headlight and return the item
to Ducati.

- If the date is 02 May 2022 or any later date , delete the error with DDS3.0 diagnosis instrument and
check that it does not reoccur after performing a 15-minute road test, if possible at the same
environmental conditions (temperature) in which the customer validation occurred. In case of new
validation, it is necessary to replace the headlight and inform your Service Area Manager through a
dedicated YouTech. Exactly specify the date marked on the headlight, attach the photographic
documentation and prepare a package with the suitably packaged component for return to DMH.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received a few isolated reports concerning the hands free fuel cap part no. 96681021AA that proves
difficult to open and/or close. DO NOT REPLACE THE FUEL TANK PLUG without first checking that it is
working properly as described below:

Hands-free tank filler plug

The hands-free tank filler plug allows the cap to be opened during refuelling without using a key.

Check the software version of the Hands-Free control unit, which must be equal to or higher than version
25: if not, update the software.

Opening
Opening is allowed within 20 minutes after Key OFF:
- Within the first 90 seconds, opening is possible by simply lifting the cap lever.
- After 90 seconds, the lever has to be lifted twice: the first time to activate the system, the second time
for actual opening.
ONLY - There is no limitation for opening attempts (previously only 5 attempts were allowed).
Multistrada V4S
Notes:
Multistrada V4PP
- The cap can only be opened when the steering lock is NOT engaged.
Multistrada V4 Hands Free
- During cap opening operations, the bike cannot be started (Key OFF status).
Rally fuel tank cap
10 27/07/2021
part no. Information on instrument panel
Precautions for the 96681021AA The “fuel cap open” information icon is present inside the instrument panel. If the instrument panel is turned
use of the Hands on (key-on) while the cap is open, the icon will be active.
Free fuel tank cap
Closing
part no.96681021AA
To close the cap, use your fingers to push it in fully home.

Caution: after any top-up always ensure that the cap has been correctly placed and closed and that the
relevant icon on the instrument panel is off.

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 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received some reports on the right-hand handlebar control switches replaced under warranty -
which we have subsequently found to be correctly operating - due to backlighting problems.

In case of backlighting problems on the right-hand handlebar control switch, we would like to ask you to
carry out the following check before replacing the whole switch:

• Disconnect the connector from the right-hand switch;

• Using a multimeter [preferably with thin test prods to ensure good electrical contact with the internal
pins (insert two metal needles if necessary)] and with the ignition on, measure the voltage present
across pins 1 and 2 on the connector on wiring side;
• If the voltage measured is approximately equal to battery voltage value (around 12-13V), the absence
of backlighting is due to an internal problem of the switch, which must therefore be replaced.
• If the measured voltage is zero or very low, the problem is not inside the switch, which therefore does
not need to be replaced a priori.
• Since the backlighting is powered by the left-hand switch, in this case:
ONLY
Right-hand 1. Disconnect the connector from left-hand switch;
Multistrada V4S
handlebar 2. Use a multimeter to check for signal continuity across pin 4 of the left-hand switch connector
11 19/10/2021
control (wiring side) and pin 1 of the right-hand switch connector (wiring side);
Right-hand switch
switches
button backlighting

3. If there is no continuity, the problem is probably due to an open circuit within the wiring or on
the pins of one of the two connectors.
4. If continuity is present, the problem could be directly caused by the left-hand switch not
supplying power correctly: please report the problem through a dedicated Youtech request.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

ONLY We have received some isolated aesthetic reports of possible stains, white dots or halos on the instrument
Multistrada V4S panel glass.
Instrument
12 19/10/2021 Possible appearance We ask you not to replace the instrument panel under any circumstances and to remove any stains with a
panel glass
of stains and white dry microfibre cloth without any type of additive, cleaning the display glass firmly, as it is highly resistant to
dots on the scratching. Alternatively, you can slightly dampen the microfibre cloth with water, remembering to carefully
instrument panel wipe the glass with a dry cloth or paper to avoid the formation of halos.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received a few reports concerning a wrong fuel level indication on the instrument panel compared
to the actual amount in the tank. In this case, we kindly ask you to take a photo of the instrument panel
when the indication is displayed. If possible, do not move the motorcycle and connect the diagnosis
instrument entering the following parameters available in BBS Diagnosis in YT:
- Fuel level [Litres]
- Fuel level voltage [mVolt]
- Estimated fuel level [Litres]
The aim is to avoid the level sensor from moving from the fault position.
Then collect the following information from the customer:
- Approximate date/bike mileage of last refuelling (full tank filling).
- Any fuel top-up before the event (if known, also the amount of fuel topped up)
- Riding mode before the event occurred (e.g. riding on motorway, track, city, etc.) and any stops and restarts
or key-off/key-on.
- If known, the level indicated at key-on prior to the display of the incorrect fuel level.
- Make a note of any previous incorrect fuel level indications.
Check if the motorcycle is equipped with the electronic cap; if so, indicate it in the YouTech service request
ONLY indicating when the accessory was installed.
Multistrada V4
(all versions) Fuel level Does the fuel cap prove difficult to open for the customer?
14 18/05/2022
sensor
Possible wrong fuel Check the correct layout of the breather and drain pipes of the tank; refer to the SRV-SRB-21-051 bulletin.
level indication Disconnect the canister from the 2 vent pipes, one connected to the cap, the other to the Y-shaped
connectors.
Then check that:
- the connection pipe between the tank and the canister is free of obstructions (e.g. using compressed air).
- the pipe between the canister and the Y-shaped connector connecting to the “tank overflow” pipe is free
of obstructions.

Do NOT replace fuel level sensor

Set the bike on the centre stand and make sure that the side stand is closed; if the side stand is extended,
the fuel level indication on the instrument panel cannot be updated correctly.
Run the “estimated fuel level reset” function available in BBS diagnosis “Adjustments”. Check the fuel level
indicated on the instrument panel and add it to the YouTech report.
Then carry out a Global Scan reporting any list of errors in the YouTech request.
Perform a functional test of the fuel level sensor with DDS3.0, use the dedicated “Fuel level sensor test”
activation present in the BBS Diagnosis; follow the displayed instructions.
Add the result of the test in the YouTech service request and wait for feedback from your Area Manager.

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 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received some reports about a possible abnormal water infiltration into the additional LED lights
(accessory part no.: 96681031AA).
For this reason, the supplier has introduced some considerable improvements in the assembly, which should
avoid the problem.
In case of an unusual presence of water, please check the manufacturing date indicated on the label on the
wiring:

ONLY
Multistrada V4
(all versions)
15 23/12/2021 Fog lights
Possible water
infiltration into the
fog lights

The first line corresponds to the part number (52010481B).

The second line contains the date: the first two digits correspond to the day, the next two digits correspond
to the month and the following two digits correspond to the year. The last four digits correspond to an
internal serial code.

E.g. part no. in figure 2805211314 → 28 May 2021

- If the date is prior to 01 August 2021 and you notice water infiltrations, replace the lights.
- If the date is the same or after 1 August 2021, inform your Service Area Manager with a specific
YouTech, explicitly indicating the date on the headlight, and attaching any photographic
documentation.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received some reports about a possible oxidisation of the

ONLY
windscreen retaining screws. Analyses have shown that this phenomenon
Multistrada V4
could be caused by an unsuitable technological process that causes
(all versions) Windscreen
oxidation in the groove of the flat and in the holes made for decreasing part
16 03/02/2022 retaining
weight.
Possible oxidisation screws
of windscreen
Should you find such a phenomenon, please replace the 4 windscreen
retaining screws
screws (Part no. 7791C301AB) and tighten them to a torque of 3 Nm ± 10%.

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no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received some reports that there may be a slight interference between the soft tank bag accessory
(part no.96780892A) (or pocket tank bag (part no.96780262C)) and the front brake fluid reservoir or clutch
fluid reservoir when turning left or right. This phenomenon could cause aesthetic defects to the tank bags.

For this reason, the kit "Brackets for mounting standard fluid reservoirs with tank bags" was created to
mount the brake and clutch fluid reservoirs in such a way as to eliminate possible interference for the models
in question. The kits are differentiated by motorcycle model:
ONLY
• Cod.97381991AA for Multistrada V4 Pikes Peak with OEM brake/clutch fluid reservoir
Multistrada V2
Multistrada V4 PP • Cod.97381201BA for Multistrada V4 Pikes Peak with Ducati by Rizoma brake/clutch fluid reservoir
(all versions) • Cod.97382001AA for Multistrada V2/S/S Travel

17 24/02/2022 Possible Tank bag A note will be added to the accessories catalogue in the section dedicated to tank bags. The kit will be
interference available from March, so we ask you to order it at the same time that the customer orders the single tank
between tank bag bag or the Urban accessories package (part no.97980042C) that contains it.
and front brake fluid
reservoir/clutch fluid The kit comprises the following:
reservoir
Description Q.ty
Nut 2
Rubber bushing 2
SCREW M8X20 2
Rubber hose 2
Clutch fluid reservoir bracket 1
Brake fluid reservoir bracket 1

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no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received some reports of a possible colour change of the Akrapovic racing
Exhaust Silencer carbon endcap.

Should the customer experience this phenomenon, please remove the carbon endcap
and check for possible traces left by the passage of gas.

ONLY
Multistrada V4
Akrapovic • Should the exhaust show traces of vents, please fill out a YouTech service request attaching photos
(all versions)
Silencer carbon highlighting the gas passages.
18 24/02/2022 endcap
Possible colour
Type-approved • If the exhaust does NOT show any traces of gas passages, please fill out a
change of the
and Racing YouTech service request and replace ONLY the carbon endcap Part
Akrapovic silencer
no.57315281A and, at the same time, also the 4 aramid washers Part
carbon endcap
no.97610991A.

We would like to inform you that starting with bikes produced from February 2022, for the following engine
ONLY serial numbers:
Multistrada V4 Engine • MTS CAL MY’22: ALVN013712
(all model versions) temperature • MTS EUR MY’22: ZDM1200W4#013680#
19 18/05/2022 shown on
Information about instrument a new thermostatic valve has been introduced that increases engine operating temperature at low outside
the new panel temperatures.
thermostatic valve This change does not affect fuel consumption, comfort or performance and therefore NO warranty
replacement will be authorised.

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received a few isolated reports of possible overtravel of the gearchange pedal when engaging the
1st gear.

In the examined cases, the Customers had independently and incorrectly adjusted the height of the
gearchange lever (lowering it), causing the defect, which is due to the lever travelling past the alignment
point of the 3 pins of the gearchange system of levers.
NOTE: in the bike owner’s manuals, the adjustment of the brake and gearchange lever falls under the
Dealers’ responsibility.

Therefore, please pay attention to the following values:

• wheelbase for the Multistrada Pikes Peak: 101.5 ± 0.4 mm. (Figure 1)

ONLY
• wheelbase for the Multistrada V4 and V4S: 103 ± 0.4 mm. (Figure 1)
Multistrada V4
(all model versions) Ducati Quick
• check also that the gearbox transmission connecting rod is correctly installed on gearbox pawl splined
20 18/05/2022 Shift
shaft (A) so that reference (B) on connecting rod is aligned with splined shaft notch (C). (Figure 2)
Instructions for (DQS)
correct positioning
of the DQS

Figure 1 Figure 2

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that during workshop operations involving the removal and refitting of the fuel
tank, the fuel tank breather pipes may not be positioned correctly, causing blockages that could lead to
vacuum inside the tank.

For this reason, we would like to inform you that a video is available with the test to be carried out after
refitting the tank, to detect the presence of a possible blockage in the breather pipes.

To carry out the test, proceed as follows:

• remove the tank cap trim by undoing the 4 retaining screws;
• block the air passage inside the fuel tank drain pipe (2) with a service pliers;
• Remove the fuel tank breather pipe (1) and use a workshop syringe to inject air.

ONLY
Multistrada V4
(all model versions)
Fuel tank /
21 21/06/2022 Procedure to be Fuel tank -
performed to check breather pipe
for possible fuel
tank breather pipe
blockages

Check if:
• The syringe plunger remains stationary after pressing it down (pipe NOT obstructed);
• The syringe plunger comes back due to back pressure (obstructed pipe).

YouTube Link: https://www.youtube.com/watch?v=JLviPmEf9wk

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no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received a few individual reports of a potential generator malfunctioning due to overheating
(Figure 1); the phenomenon is being analysed, but this could be caused by a lack of engine oil cooling due
to the oil feed hole being obstructed.

ONLY
Multistrada V4
(all model versions)
22 09/09/2022 Generator
Possible generator
malfunctioning Figure 1 Figure 2

If you should notice this type of phenomenon when replacing the generator, we ask you to remove the
flywheel and visually check that the hole indicated is not obstructed (Figure 2).

WARNING: We advise you to install the new flywheel (included in the generator assembly), as the flywheel
may have impurities in the engine oil passage hole.

Should you find any obstructed holes, we ask that you take pictures of them, clear the passage and open a
YouTech service request.

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received a few isolated reports about a possible noise coming from the rear wheel, in particular
from the rear rim bearings.
Should you deal with this issue, please replace:
• Bearings (A)
• Inner spacer (B)
• Wheel shaft (C).
ONLY • Seal ring (D);
Multistrada V4
(all versions, NOTE: Always check the integrity of the bearing seat (rim side).
Rear wheel
except V4 PP)
23 20/12/2022 with spoked
rims
Possible noise
coming from the
rear wheel

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
There have been a few isolated reports of a potential minor damage to the lower part of the single-sided
swinging arm due to contact with the centre stand on the bike in question.

This could be caused by an incorrect centre stand. Check the installed centre stand and ensure the left foot
is shaped with a taper at the swinging arm, as shown in Figure 1.

In the case of a bike featuring the centre stand shown in Figure 2, please repair the swinging arm, RATHER
THAN REPLACE IT (the contact area is not visible).
Also replace the centre stand under warranty by ordering Part No. 55510871CA.

NOTE: If you have kits Part No. 97080151DA in your stock warehouse, we recommended that you check the
ONLY type of centre stand present so that it can be installed correctly on Multistrada V4 models, as indicated
Multistrada V4 above.
Pikes Peak
24 23/02/2023 Central stand
Instructions for the Multistrada V4 Pikes Peak Multistrada V4 / V4S
correct installation (double-sided swinging arm)
(single-sided swinging arm)
of the centre stand

Figure 1 Figure 2

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received some isolated reports concerning the detection of the
following errors in BBS:
• C1020 – Electronic suspensions – preload [range].
• C1025 – Electronic suspensions – preload [Motor stuck]

Under minimum preload condition, the error may occur due to excessive
squeezing of the end-of-stroke rubber blocks, which break down so that the
ONLY
screw comes into contact with threaded bushing. In this case, the shock
Multistrada V4S
absorber gets blocked.
Marzocchi
25 28/03/2023 -
Wrong preload: monoshock
A SW update is already available for BBS control unit (1706_BBS_S051
Range - C1020
proposed by DDS to Globalscan) that, in Minimum Preload condition, avoids
Motor stuck – C1025
such phenomenon.
At the same time, the new SW will make available the “Easy Lift” function,
already introduced in the Rally version.

If, despite the SW update, you still experience a shock absorber lock-up
condition, please send a technical service request for authorisation to replace
the shock absorber.

We have found that some of the assessments made on the cause of possible
ONLY
engine oil seepages from the upper part of the generator cover are actually
Multistrada V4
incorrect. Such seepages are often caused by oil leaks from the water pump,
(all model versions)
from the breather hole area.
Generator
In fact, the oil sometimes flows along the perimeter of the cover leading to a
26 28/03/2023 Possible incorrect cover and
misdiagnosis and therefore repeated and unnecessary removals.
assessment of the water pump
cause of an engine
Therefore please also check the recess between the V of the heads and make
oil seepage form the
sure that the oil seepage does not come from the water pump before removing
generator cover.
the generator cover.

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that there are partially visible welds in various areas of the new aluminium tank
on the model concerned.
These weld beads should not be considered as aesthetic imperfections, but as a result of the manufacturing
process of a very complex aluminium element.

That is why you are kindly asked NOT to fill out warranty orders or YouTech service requests since this
possible aesthetic imperfection is in line with the design of the tank, which involves a manual construction
ONLY process for its finishing.
Multistrada V4
Rally Kindly explain this feature to Customers if they have any questions or comments about it.
27 28/03/2023 Fuel tank
Information on the
aluminium tank
cover

We inform you that a new instrument panel software version 1706_ICC_S025 is available for use in the event
of Customer complaints relating to:
• pairing issues with Google Pixel 7 Pro smartphone;
• Bluetooth connection issues with some Android devices (e.g.: OnePlus 9); specifically related to automatic
ONLY
reconnection after extension of the Wi-Fi connection at key-off.
Multistrada V4S,
Multistrada V4 PP Bosh
This version is not offered as a forced update to the Global-Scan, but should be selected in ECU Update if
Multistrada V4 instrument
28 17/04/2023 - necessary.
Rally panel and
Following the software update, an update of the parameter table 1706_ICC_P034 will be automatically
connectivity
proposed.
Bug-fixing and
improvements
At the end of the update proceed as follows:
• reset the Riding Mode parameters by selecting the “Default” button in the “Setting Menu\Riding Mode”;
• re-pair the Customer's Bluetooth devices (reprogramming the instrument panel deletes all paired
devices).

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that thanks to your feedback, new fork leg seals have been designed and
introduced starting with frame number ZDM6A00AAPB007576 (DMH production) and
ML06A00AAPT000159 (DMT production).

NOTE: The new Multistrada V4 Rally already has the new seals from the start of production.

If you should find oil leaks on frame numbers later than those listed above, please report them via YouTech
with detailed photos of the leak, like the ones below, and prepare the replaced seals for collection via DHL
and return to DMH. For Italy, we require the replacement and return of the complete leg and not just the
seal kit.

ONLY WARNING: If a motorcycle has more than one case of oil leakage from the fork legs, also check for possible
Multistrada V4 surface defects on the legs.
29 27/06/2023 Fork leg seals -
Indication on new
front fork leg seals

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
Please note that the supplier of the Hands-Free fuel tank filler plug has
introduced several improvements to the painting and mechanical
components of the plug. These improvements have not, however, led to a
component part number change.
ONLY
Hands-Free
Multistrada In order to monitor the effectiveness of the new changes, in the event of a
fuel tank filler
(all model versions) possible replacement of the filler plug, we ask you to check the component
plug part no.
30 27/06/2023 serial number on the plug label and, if it is later than the values provided
96680491A and
Hand-Free fuel tank below, to send a YouTech with a clear photo of the plug serial number and
part no.
filler plug make the component available for collection via DHL and return to DMH for
96681021AA
improvements internal analyses.

• Part Number 96680491A → first serial number with latest changes: 00854
• Part Number 96681021AA → first serial number with latest changes:
004245

ONLY
Multistrada V4 In case of the error P085F – DQS [Plausibility] - Switch has been pressed for too long and DQS system
Streetfighter V4 malfunctions, such as a stuck gearchange lever, proceed with warranty replacement of the DQS sensor using
(all model versions) the following part numbers and DO NOT open a YouTech service request.
31 DQS system
Error P085F - DQS • Multistrada V4 → Part no.5521A301D
[Plausibility] - Switch • Streetfighter V4 → Part no.5521A291E
has been pressed for
too long

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no. Symptom Subject Photo Notes and Indications - Corrective action
issue
To improve thermal comfort when riding, we inform you that new solutions have been introduced on
Multistrada V4. Specifically:
• The Multistrada V4 Rally features a new left heat guard ( Figure 1) that reduces the air flow coming
from the vertical exhaust manifold, improving technical comfort of the passenger’s left leg. However,
this type of solution cannot be installed on non-Rally models.

• With the production of the new Model Year 24, the Multistrada V4 STD/S will feature the new upper
chain guard with built-in heat guard (Figure 2), already fitted on all Rally versions since the start of
production to shield the space between rear bank heat guard and swinging arm, again in order to
reduce the hot air flow towards rider and passenger. This new chain guard can also be installed on
previous Model Years of MTS V4 STD/S at Customer expense.

Another new feature that will be introduced from Model Year 24 is the ventilated smartphone compartment
(Figure 3) that prevents the smartphone from overheating and the consequent possibility of slowing down
New LH heat
or blocking the Ducati Connect system due to excessive temperature. This new compartment can also be
guard
ONLY installed on previous Model Years of MTS V4.
Multistrada V4
New upper NOTE: In the coming weeks it will be possible to upgrade pre-MY 24 customer MTSV4 bikes (please refer
MY24
chain sliding to CR252 and bulletin SRV-TSB-23-006). Customers willing to upgrade their bikes will bear the cost of the
32 (all model versions) -
shoe installation, the time to be invoiced to the Customer is 42min (7 WU). Delivery of the component to the
New features of new Customer without installation is not allowed.
New ventilated
Model Year 24
smartphone
compartment

Figure 1 Figure 2 Figure 3

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
Following continuous quality checks of the production process, it has been found that some customers have
complained about a lack of alignment between the graphics of the right and left tank covers and those of
the tank, “Brushed Aluminium & Matt Black” colour version.

For this reason, we inform you that bikes with tank cover featuring modified graphics are now in production,
in order to improve the aesthetic effect. As this is a design change, there is no plan to update bikes that
have the previous graphics or vice versa.

Before After
ONLY
Multistrada V4
Rally
Right and left
33 28/07/2023 side fuel tank
Improvement of
covers
graphics matching
between tank cover
and fuel tank

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We found some cases where several DTC, DQS, DWC failure warning lights lighted up on the instrument
panel and the various CAN communication errors related to an error of one of the MAP sensors (short circuit
to ground or positive) were stored.

In particular, the validation of short circuit errors to positive/short circuit to ground of a MAP sensor may
cause the validation of other errors related:
- to DAVC system malfunction;
- to CAN communication of Radars and ABS to the engine control unit and the BBS.
This is normal, because the electric malfunction of MAP sensor inhibits the operation of DAVC strategy,
which fails, and in turn results in the validation of CAN communication errors of Radars and ABS.
ONLY
Multistrada V4 Do NOT consider communication errors of Radars or ABS control unit with the engine control unit and the
BBS control unit or DAVC system, but focus on solving the electrical problem found on the MAP sensor
34 04/08/2023 Various DTC, DWC, MAP sensor
signal.
DQS, BSD, Cruise
Control warning
To determine definitely whether the problem is related to a faulty sensor or the electrical wiring, we suggest
lights lighting up
you to switch the MAP sensor with that of another cylinder so as to understand whether or not the fault is
related to the component.

Below is an example of error list where the problem is related to the MAP sensor of cylinder 2:
• Injection control unit P03A2 ATT Cylinder 2 MAP sensor [Short circuit to positive]
• Front Radar Control Unit U2447 ATT CAN communication error with gateway [Invalid signal]
• Rear Radar Control Unit U2447 ATT CAN communication error with gateway [Invalid signal]
• ABS Control Unit U2929 MEM Error from engine control unit
• ABS Control Unit U2926 MEM Error from BBS control unit
• BlackBox Control Unit U100E MEM DAVC strategies [Torque node error]

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no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that after removal of the front wheel, you may
notice traces of oxidation in the outer seals area of the wheel bearings, in
particular when the outer dust seals are removed.
ONLY The outer dust seal often shows noticeable wear on its bushing but this in
Multistrada V4 itself is not a sign of a bearing defect.
Front wheel This oxidation is caused by the inner spring of the dust seal and often leads
35 20/09/2023 Possible wrong bearing dust to an incorrect assessment of the wear condition of the wheel bearings.
evaluation of wear seal spring All returned bearings were fully functional because they are protected with
condition of front their own specific cage and are generally not contaminated by external
wheel bearings oxidation.
Therefore, it is often sufficient to replace the outer seals and the relevant
bushing if worn, and to check that the bearings rotate without hard spots
or abnormal play.
We would like to inform you that the Racing Exhaust PN 96482291AA is now also available for the
Multistrada V4 Rally.
Special folds have been made on the surface of the pipes, because the MTS V4 Rally has the following
features compared to the other versions of the MTS:
- A longer swingarm travel (Figure A);
- A different footprint of the center stand (Figure B and Figure C).
We understand that this cannot be appreciated from an aesthetic point of view, but is was necessary in order
ONLY
to have only one part no. that can be installed on all versions with or without central stand.
Multistrada V4
(all model and Should you receive any complaints for these changes, please explain to the Customer that the parts are
Complete compliant and in line with their design and that performance is not affected.
country versions)
Akrapovic
36 27/09/2023 Exhaust Part
Availability of
no.96482291A
Akrapovic Racing
A
Exhaust Part
no.96482291AA
for MTS V4 Rally

Figure A Figure B Figure C

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no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that the orientation of side stand springs for Multistrada V4 Rally is reversed
compared to that of all the other Multistrada V4 versions. Below is the orientation of stand springs
depending on the bike model.

ONLY
Multistrada V4
(all model versions)
Side stand Multistrada V4 Rally ONLY
37 03/11/2023
springs
Information on the
different orientation
of side stand springs

Multistrada V4 (all versions, Rally version excluded)

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have noticed that during installation of aluminium side panniers at the Dealers or by customers, the
“fixed” configuration is almost always chosen instead of the “swinging” one.

As specified in bulletin SRV-SRB-23-016, the “fixed” configuration is intended for off-road use, while the
“swinging” configuration is designed for road use.
The pannier and top case swinging system, in fact, has been designed to maximise bike stability at high
speed, as described in the bike and side pannier owner's manual (the top case must always remain in
swinging configuration, even for off-road use).

ONLY We therefore invite you to always install the side panniers and top case in “swinging” configuration and
Multistrada V4 explain to the customer the specific use of both layouts.
Rally
Aluminium side
38 03/11/2023 panniers and
Configuration of
top case
aluminium side
panniers (in fixed or
swinging mode)

Fixed pannier layout Swinging pannier layout

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
The Multistrada V4 Rally front fork is equipped with a position sensor on the
RH leg. When overhauling the front fork or installing the “Bike lowering set”,
we recommend using special tool Part no. 88716291A to move the RH
ONLY
damper rod and NOT pulling the position sensor cable.
Multistrada V4
Rally
Part no. Description Tool
Possible damage of Front fork
front fork active leg active leg 88716291A Fork damper rod removing tool
39 21/02/2024
position sensor cable position sensor
during the assembly cable
of “bike lowering
NOTE: If the assembly instructions of the “Bike lowering set” are not on the
set” or during
Accessories Catalogue, you can refer to the instructions in the Workshop
overhaul of the front
Manual (see Sect. 07 - Chassis - “Bike lowering set”).
fork
WARNING: If the cable comes out, the complete damper rod will need to be
changed and the replacement cost will be paid by the Dealer.

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no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received some reports about a possible noise coming from

the rear shock absorber during its compression and rebound stages.

This may be caused by rubbing between the spring (1) of the shock
absorber and the preload actuator (2). This is not a functional issue.

In case of Client complaints, we inform you that a guide ring (PN

36610561A), to be installed on the preload actuator is now available,
ONLY which prevents possible slight spring shifts and thus rubbing with the
Multistrada V4 preload actuator.
Rally Rear shock
40 01/12/2023
absorber NOTE
Rear shock absorber In order to install the guide ring, it is necessary to:
noisiness • Remove the rear shock absorber from the motorcycle (See
Workshop Manual Sec.07 - Cycling → Rear shock absorber
assembly).
• Remove the spring from the rear shock absorber.
• Remove the washer (A) present on the rear shock absorber.
• Install the new guide ring (B).

The time required to install the ring is identified by the flat rate
tables code: 2-999-174 (12 WU).

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received some reports about the reset of remaining range displayed on the instrument panel; this
can occur at the key-ON after the anti-theft system has been used, even if the fuel level displayed on the
instrument panel has not reached the range level.
This situation is due to a data storage problem of the BBS control unit when the anti-theft system is enabled
or disabled during key-off.
ONLY
A software update is now available for the BBS control unit that resolves this issue: we therefore ask you
Multistrada V4
to perform a Global Scan and proceed with the update to software version 16 (software 36 for the China
Rally
market), which will be proposed to you.
(with DP Anti-Theft Remaining
System installed) range
41 13/02/2023 indication on -
Possible mismatch instrument
between fuel level panel
indication and
remaining range
indication

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Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
Following isolated complaints from Multistrada V4 Pikes Peak and RS customers regarding the visibility of
the “superficial folds” on the manifolds of the Racing Complete Exhaust Kit Part No. 96482291AA, we would
like to inform you that we will be able to replace the most visible pipe under warranty with the part numbers
without these folds. Only for versions with single-sided swing arm versions.

We would like to point out that the intention was to have only one part no. among the different versions
and that the folding is intended to avoid interference with the double-sided swinging arm.

ONLY
Multistrada V4
(all versions)
Ducati
42 27/02/2024 Performance
Applicability of
Racing Exhaust The new exhaust manifold, which can be ordered and installed at the customer's request, is:
Ducati Performance
• 96414551B – Silencer rear manifold
Racing Exhaust
For the manifold replacement you can refer to the following code in flat rate tables: 2-999-173 (4WU – 24min)
We also provide below a table summarising all the possible combinations between DP exhausts and all
versions of the Multistrada V4.
DP exhaust Other exhaust PNs that can be used:
Model MY
PN on DCS With central stand: Without central stand:
96482291AA (aesthetic 96481791AA (discontinued p.n.)
MTS V4
21→24 96482291BA problem due to surface 96481791BA (discontinued p.n.)
Std/S
folding) 96481791CA (discontinued p.n.)
MTS V4
23→24 96482291AA /
Rally
MTS V4 PP 22→24 96482291AA (aesthetic 96481791AA (discontinued p.n.)
96482291BA problem due to surface 96481791BA (discontinued p.n.)
MTS V4 GT 24 folding) 96481791CA (discontinued p.n.)
MTS V4 RS 24 96482291BA /

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
In order to reinforce the fixing of MAP sensors, please note
that from frame number:
DMH: ZDM1A00AAMB009759
DMT: ML01A00AAMT000107
Self-locking ties have been added and positioned as shown in
the figure.
ONLY
Multistrada V4
Should you experience any reports of irregular engine
(all versions)
operation at idling rpm, hard starting, possibility of MIL
43 08/03/2024 MAP sensors
warning light coming on in the instrument panel and/or MAP
Possible erratic
sensor error or P061B Torque Monitoring error storage,
idling rpm and hard
directly check that the MAP sensors are fitted correctly and
starting
position them in their seats using self-locking ties.

NOTE: During workshop operations involving removal of the

fuel tank (e.g. checking and/or adjusting valve clearances),
check for the presence of the above-mentioned self-locking
ties and if not present, position them as indicated.

Under warm engine conditions and low engine revs, a loud metallic noise, similar to a detonation, may be
heard when giving full throttle.
ONLY
Analyses have shown that this condition can occur if there is scale in the combustion chamber that does not
Multistrada V4
44 08/03/2024 Engine - allow proper combustion. This can happen if the motorcycle has been used at low revs for a long time or
with an excessive oil level, for example.
Engine noise
In such cases, please contact your Service Area Manager (SAM). In all cases analyzed, the problem was solved
without requiring any engine disassembly.”

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that the part no. of “Touring Multistrada V4 Accessory Package” will be changed
from current 97981021CA to 97981252BA, because the parts list of the current part no. does not contain the
2 new retaining pins with their 2 circlips and 2 washers to install the center stand in the relevant bracket.

If you need to fit kits with part no. 97981021CA (e.g. already available in your stock), please check the
presence of 2 retaining pins (A) Part no.7791D091AA, 2 circlips (C) Part no.88451162A and 2 washers (B)
Part no.85210681B and if they are not present, please order and install them according to the instructions
below:

1) Apply LOCTITE 243 on all threads (360°) of the 2 retaining pins (A) for the center stand.

2) Tighten the 2 retaining pins (A) to a torque of 70 Nm ± 10%.

ONLY
Multistrada V4
(all model versions)

Checking the
45 09/07/2024 Central Stand
components of the
Ducati Performance
“Touring Multistrada
V4 Accessory 3) Insert the 2 washers (B) on the protrusions of the 2 retaining pins on the inside of the right and left
Package” footpeg holder plate.

4) Insert the 2 circlips (C) inside the grooves (D) of the 2 pins, as shown in the figure.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Multistrada Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that, following a new software release for the Hands Free control unit, we will
send a dedicated communication directly to the owners of Multistrada V4 Grand Tours, via email and/or
push message in the MyDucati App.

This communication will inform the Clients of the availability of the software update, which will allow \:
• opening the electric tank filler plug also with instrument panel on (Key-ON / Engine OFF);
ONLY • automatically switch off the instrument panel, in Key-ON / Engine OFF condition, if the battery drops
Multistrada V4 below 12V.
Grand Tour
Hands Free
46 09/07/2024 The new software relates to the Hands Free control unit, which will be updated to version 28.
System
New software
release for hands We ask you to respect the following conditions towards clients who request the update:
free control unit • Carry out the update free of charge if it is part of a periodic maintenance visit.
• Request via Youtech for reimbursement of 12 minutes to perform the update if done outside of a
periodic maintenance visit.

NOTE: Clients of other Multistrada V4 versions that have installed the electric fuel cap as an accessory have
not been contacted by Ducati; therefore, we ask you to please offer the update under the above conditions.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Panigale Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We received some isolated claims about the possible triggering of

ONLY
a longitudinal crack on the handlebar, on balancing weight side. Our
Panigale V4
laboratory analyses found that said crack is due to an excessive
Balancing tightening torque applied when installing the balancing weights.
Precautions during
1 19/03/2020 weights
PDI: installation of
on handlebar When installing balancing weights on the handlebar, please comply
the balancing
with the tightening torque specified for the M6x55 screw of8 Nm
weights on the
± 10%, as indicated on the bulletin introducing the model and on
handlebar
the Workshop Manual.

We have received some reports about the failure to display the gear engaged on the instrument panel and
the validation of the error P0916 - Gear Sensor [Short-circuit to ground or Open Circuit]. Based on the
analyses carried out, this phenomenon is due to an overheating of the gear sensor.

Hirschmann Two types of gear sensors have been installed on the Panigale V4 family, depending on the Model Year
(suppliers: Hirschmann and Novotechnik), which differ both for the type of wiring and the magnet placed
ONLY inside the selector drum. The two gear sensors are NOT interchangeable at all.
Panigale V4
For the motorcycles featuring the Novotechnik gear sensor, a new stronger sensor is available as a spare
(all versions)
part, which avoids the phenomenon described above. For the motorcycles featuring the Hirschmann gear
sensor, refer to CR200 (SRV-TSB-20-012 bulletin). We therefore invite you to first check the type of sensor
installed on the motorcycle and then, as a corrective action, follow the table below.
Possible failure to
2 27/08/2020 display gears on the Gear sensor
instrument panel Models Model Year Gear sensor Part no. Corrective action
Novotechnik
and validation of Order the new gear
error P0916 - Gear Panigale V4 S/STD sensor part
2018-2019 Novotechnik 55243522A
sensor [Short-circuit DMH production no.55244421A as spare
to ground or Open part
Circuit] Panigale V4 R
2019-2020
DMH production
CR200
Panigale V4 S/STD Hirschmann 55243941A
SRV-TSB-20-012
DMH and DMT 2020
production
Panigale V4 S/STD
2021 Novotechnik 55244421A NOT necessary
DMH-DMT production

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Panigale Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received some isolated reports about a possible hardening of the gear shift control with difficulty
in shifting gears when hot. Based on the analyses carried out, this phenomenon could be due to a hardening
between the gearbox sensor magnet plastic support and the relevant seat inside the cover.

You are kindly asked to carry out the following operations:

1) Remove the gear shift cover (1), on the left side of the motorcycle;

ONLY 2) Make sure that shim (2) is in place;

959 Panigale 3) Using
(all versions) 4) sandpaper, polish the internal surface (3) of the cover shown in the figure.

3 27/08/2020 Possible hardening Gear selector -

of gear shift control
with difficulty in
shifting gears when
hot

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Panigale Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received reports concerning the switching on of the OBD warning light on the instrument panel
and error validation:
• P2100 ATT injection control unit, Front bank ETC electronic throttle motor power stage (Cyl 1-2) [Open
Possible switching circuit]
on • P210A ATT injection control unit, Rear bank ETC electronic throttle motor power stage (Cyl 3-4) [Open
Connector
4 26/11/2020 of OBD warning circuit]
Engine ECU
light on instrument
panel If your motorcycle is in these conditions, we ask you to check the status of the engine ECU connector as
there may be moisture inside it and to fill out a YouTech service request attaching photos of the connector
and specifying if the motorcycle has been washed with a pressure washer (with or without side fairings) or
left in the rain.

We would like to inform you that starting from the frame number ZDMHAATW2MB003762, a spacer and a
Teflon anti-rotation washer have been introduced at the front fixing screw of the shock absorber to prevent
possible contact between the rear shock absorber reservoir and the vertical head manifold head guard.

In case of complaints from the Customer, it is possible to proceed with the installation of spacer part
no.7111D981AA (A) and washer part no.7131E352A (B), as shown in the figure.
We remind you to always smear the screw M10x45 (1) with Shell GADUS S2 V220 AD 2 grease and to tighten
the screw to the new torque of 47Nm (the previous tightening torque was 45Nm).
ONLY
Panigale V2
Sachs
Possible contact of
rear shock
5 26/11/2020 Sachs
absorber
rear shock absorber
reservoir
reservoir with
vertical head
manifold heat guard

The components are available as spare parts and can be ordered.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Panigale Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that the concerned model features the new brushed aluminium tank. This tank
has new fixing brackets at the bottom for improved coupling between upper fairing and tank.

The area displayed in the following image could show welding points relating to the brackets described
above that, due to the characteristics and colour of the tank, may stand out in contrast.

ONLY
Panigale V4 SP2
Brushed
6 04/04/2022 Possible aesthetic
aluminium tank
imperfection in tank
right or left rear
sections

That is why you are kindly asked NOT to fill out warranty orders or YouTech service requests since this
possible aesthetic imperfection is in line with the design of the tank, which involves a manual construction
process for its finishing.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Panigale Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
A possible contact has been reported between the rear shock
absorber and the left rear subframe cover, caused by incorrect
ONLY assembly of the latter inside its fastener.
Panigale V2
Panigale V2 Troy For this reason, we kindly ask you to check the correct distance
Bayliss between the left rear subframe cover and the rear shock absorber
Streetfighter V2 Rear shock upon the bike’s first visit to the workshop or during pre-delivery
7 04/05/2022
absorber operations.
Possible contract Should you experience the above-mentioned issue, reposition the
between left rear left cover (1) by inserting the rubber block (2) in the U-bolt (A).
cover and rear shock
absorber Finally, we ask you to fill out a YouTech service request, attaching
pre- and post-intervention photos, and to use operation 2-999-164
(7 LU - 42 minutes) on the flat rate tables.
We would like to remind you that a protective film, which may make the exhaust kit look defective, has been
applied to the carbon heat guard to protect the complete titanium exhaust kit Part no.96482001A.

ONLY
Panigale V4 MY22
(all model versions)
Complete
8 04/05/2022 titanium
Indications on the
exhaust kit
complete titanium As indicated in the assembly instructions in the Accessories Catalogue section, the
exhaust kit part protective film (A) must be removed before delivery to the customer and only after
no.96482001A assembling the complete exhaust, to avoid possible damage during kit assembly.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Panigale Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We inform you that during the production process of carbon rims, it may happen that some resin residues
remain inside the rim hub, thus leading to a slight noise that could be heard only during wheel removal
ONLY
operations or by turning the wheel when the bike is on the paddock stand.
Panigale V4 SP
9 21/06/2022 Carbon rear rim This phenomenon does not affect the safety of the bike or the functionality, therefore it should be explained
Possible internal
to the Customer and does not justify removal and/or replacement operations under warranty.
noise from carbon
rear rim
Note In the event of complaints by the customer, please contact your Service Area Manager via a YouTech
service request.

ONLY Following your reports of possible contact between the left rear subframe
Panigale V2 Troy cover and the Öhlins shock absorber spring, we would like to inform you
Bayliss that a new cover part no. 46016301B has been developed, which avoids
Rear shock the above-mentioned phenomenon. New
10 17/04/2023
Possible contract absorber
between left rear In the event that the shock absorber spring is found to be damaged by
subframe cover and rubbing against the cover, please note that it is possible to replace the
rear shock absorber spring only, part no. 36640471A.

Old

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Panigale Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that the oil seal part no. 93040341B used on bikes equipped with a dry clutch
has been replaced with a new component part no. 93040342B. The new component is introduced with the
Panigale V4R MY23 and in the new Performance kits, but from now on it will also be used as a spare part on
previous bikes equipped with a dry clutch.

At the same time as the introduction of the new oil seal, the dry clutch housing has been modified, as the
seat of the oil seal has been changed from 11 mm for the previous part (part no. 24314291A) to 12 mm for
the new part (part no. 24314291D) and the mounting position of the oil seal has been changed.

However, the previous housing (part no. 24314291A) is compatible with the new oil seal and retains the
mounting position as before.

For both applications, the use of Loctite 243 during assembly has also been provided.

Therefore, in all cases of oil seal replacement, the height of the oil seal seat must be measured and the
ONLY specific procedure applied:
Panigale V4
(all versions) o If 11 mm, fit the oil seal with tool (1) part no. 889450104, applying Loctite 243 to the outer surface of
Dry clutch
11 11/05/2023 the oil seal. The oil seal will be 0.5 mm raised compared to the indicated reference plane.
housing
Instructions to drive
the oil seal of the o If 12 mm, drive the oil seal completely, until flush with the indicated reference plane. To carry out this
dry clutch housing operation, it is possible to start driving using the same tool (1) part no.889450104 and then complete
the positioning with a new tool (2) specifically designed for this purpose, to be placed between the tool
and the oil seal. Even in this case Loctite 243 must be used.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Panigale Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

ONLY
When registering the first DESMO Service (24000 km / 15000 mi), the instrument panel may not receive
Panigale V2
the warning light switching off command and the mileage in the SERVICE section of the instrument panel
(all model versions)
may be incorrect.
Instrument
12 03/11/2023 No DESMO Service panel / -
In this case it is necessary to store again the odometer value in the instrument panel.
warning light reset Dashboard
on instrument panel
To this end, please open a YouTech technical support request, where the Area Manager will provide you with
- Wrong mileage
the necessary instructions for the new writing.
deadline

ONLY
As you may know, a dedicated animation has been created on the instrument panel. It is displayed upon
Panigale V4 SP2 30°
key-ON, showing the Ducati logo and the special version logo for the model in question.
Anniversario 916
We would like to inform you that, if a Ducati Performance racing exhaust is installed on the motorcycle,
Change of
Instrument this animation will no longer be displayed and only the Ducati logo (standard presentation) will be shown
13 08/08/2024 instrument panel
panel upon key-ON.
animation after
software installation
We suggest to inform Clients accordingly, when they wish to purchase a DP exhaust and, since the
of the Ducati
calibration is also shared with other models from the same family (Panigale V4/V4S), there is no dedicated
Performance
update for this special version. Please also inform your sales personnel.
exhaust

We would like to inform you that the reverse shift kit Part
no.96580241AA is NOT compatible with the DQS sensor Part
ONLY no.5521B571A, currently available in the spare parts catalogue
Panigale V2 and installed as standard on Panigale V2 from Model Year 2024,
(all model versions) Reverse Ducati models manufactured indicatively from the end of January 2024.
14 08/08/2024 Quick Shift
DQS incompatibility (DQS) In case of replacement of the DQS component on models
with reverse shift kit manufactured before the above-mentioned date, the new sensor
accessory Part no.5521B571A will be supplied as spare part; thus, any
models already equipped with the reversed shift kit can no longer
use this set, which must therefore be removed.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Scrambler Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

ONLY We have found that sometimes, during maintenance operations,

Scrambler 800 the rear brake calliper hose is not correctly positioned along the
MY15-18 frame.
(all model versions,
excluding Desert Rear Make sure that the rear brake calliper hose (yellow), passes
1 03/06/2020
Sled model version) brake hose
- outside the left side cover mounting bracket with respect to the
bike centreline and is fixed with the two self-locking ties (red) as
Precautions when shown in the figure.
routing the rear The operation of inspection and possible repositioning is very
brake calliper hose simple and involves the disassembly of the left side cover only.

ONLY
Scrambler Desert We inform you that in case of complaints from Customers about a possible oozing
Sled out of front brake fluid from the relevant reservoir, it is possible to order the
Scrambler ICON following kit part no.89340331A as spare part to avoid the symptom in question.
Scrambler Full
Front brake
2 24/09/2020 Throttle Model Year The kit part no.89340331A includes:
fluid reservoir
2019 - 2020 • 2 screws (1)
• Cover (2)
Possible leakage • Membrane (3)
of brake fluid from • Baffle (3)
reservoir cover

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Scrambler Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that during workshop operations involving the removal and refitting of the fuel
tank, the fuel tank breather pipe may not be positioned correctly, causing blockages that could lead to
vacuum inside the tank.
ONLY
Scrambler 800
For this reason, we would like to inform you that a video is available with the test to be carried out after
Fuel tank / refitting the tank, to detect the presence of a possible blockage in the breather pipe.
Procedure to be
3 21/06/2022 Fuel tank -
performed to check
breather pipe YouTube link: https://www.youtube.com/watch?v=woHUD_9W6C8
for possible fuel
tank breather pipe
The check is performed by injecting air into the fuel tank breather pipe with the use of a workshop syringe,
blockages
and checking whether:
• The syringe plunger remains stationary after pressing it down (pipe NOT obstructed);
• The syringe plunger comes back due to back pressure (obstructed pipe).

In conjunction with the deactivation of Transport Mode and in case of updating the instrument panel to the
latest version proposed by DDS 3.0, we ask you to reset the parameters related to Riding Modes by selecting
the “Default" item.
To access this item, from the Interactive Menu, use the buttons (1) and (2), select “Settings” and press the
button (3); select the “Riding Mode” item with the button (3) and finally select “Default”.

ONLY
Scrambler 800
MY2023
Instrument
4 28/03/2023 -
panel
Riding Mode
indication flashing or
not present

If there is no “Default" item in the menu, it will NOT be necessary to run the command.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Scrambler Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
If you notice a defect similar to that shown in the images below, please do NOT replace the headlight. It is
an aesthetic and not functional issue

We ask that you wait for the component analysis and we will let you know as soon as the new part number
is introduced.

ONLY
Scrambler MY23
5 21/02/2024 Headlight
Possible cosmetic
defect on the
headlight

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Scrambler Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received isolated reports of a possible UNPROTECTED short-circuit between the battery positive
cable and the heat reflective material on the rubber battery mount.
This is due to an incorrect assembly during the rubber mount pre-delivery by the dealer (the mount is
supplied with the kit and the assembly instructions are given in the model introduction bulletin).

ONLY
Scrambler 800 from
MY23
Analysis has shown that this condition can occur if the battery mount is NOT positioned correctly (Figure A)
Possible short- Rubber battery on the motorcycle (the mount is rotated by 180°).
6 05/04/2024
circuit between the mount For this reason, during the pre-delivery operations and in any case during the service, we ask you to pay
battery positive special attention to the installation of the battery mount inside the appropriate compartment on the
terminal and the motorcycle, and to position it with the top of the heat reflective material facing the left and front side of
battery mount heat the motorcycle (Figure B).
reflective material

Left-hand side Left-hand side

Figure A Figure B

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Streetfighter Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received some isolated reports of vehicle speed limitation at values below 50 km/h due to the
excessive traction control (DTC) intervention resulting from the installation of the complete titanium
exhaust system part no.96481652AA. The performed analyses have shown that the front and rear speed
sensor connections were reversed.

In case of interventions on the front (1) and rear (2) speed sensor connectors, please take the utmost care
to their assembly, as shown in the figure, making sure not to reverse the connections.

Complete
Assembly
titanium
precautions for the
exhaust system
1 30/07/2020 complete titanium
part
exhaust system part
no.96481652A
no.96481652AA
A

Precautions for the Ducati

When assembling the Ducati Performance carbon number plate
assembly of Ducati Performance
holder unit part no.97381161CA, we remind you to always smear
Performance carbon carbon number
2 26/11/2020 LOCTITE 243 on the threads of the 2 screws (A) for fixing the
number plate holder plate holder kit
unit to the rear subframe and tighten them to the specified
kit Part
torque of 6 Nm ± 10% as indicated in the relevant instructions.
Part no.97381161CA no.97381161CA

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Streetfighter Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

Please note that the metal tabs on the front of the fuel tank may be
ONLY
bent forward (see Figure 1) to allow the new battery cover to be fitted
Streetfighter V4
(otherwise they would interfere with one another).
MY23
3 17/04/2023 Fuel tank
This operation carried out at the factory is standard for the production
Information
process and is in the non-visible area, therefore we ask you NOT to
regarding fuel tank
replace the fuel tank and to use suitable paint if it is necessary to touch
metal tabs
up any imperfections or paint cracks caused by this bending.
Figure 1

The Streetfighter Lamborghini, as well as all special versions, is coated with special but also very delicate
ONLY paints, especially in exposed areas and on dark tones, such as black.
Streetfighter V4 In particular, if the bike is dusted with an inappropriate cloth or with inappropriate force, slight surface
Lamborghini scoring may occur.
4 08/06/2023 Special paints - These scratches can often be removed simply by using A NEW microfibre cloth and extra-fine polishing
Precautions for product, very carefully and by hand (no pneumatic or electric tools).
removing scratches
on special versions The use of any tool, polishing product or method other than those described is strictly prohibited. Please
also instruct the Customers who will collect these exclusive bikes.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Streetfighter Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We would like to inform you that the Part Number of the Ohlins suspensions has been updated only on the
S version starting from frame number ZDM1F00AANB004154 (for EUR versions) and
ZDMFAKNW6NB007793 (for USA/CND versions).

This update required a different software configuration of the BBS, ECU and DSB control units compared
to the previous VINs. One or two compatibility errors will be triggered (U0321 and/or U0323) in the event of
a different software version installed on these three devices.

Below are the correct hardware and software configurations that can be read via ECU Info in control unit
diagnosis on DDS and that, in these cases, must be reset before the bike is handed over to the customer:

Frame numbers BEFORE:

• ZDM1F00AANB004154 (EUR)
ONLY • ZDMFAKNW6NB00779 (USA/CND)
Streetfighter V4 S
MY22 PN Description Required SW version
BBS, SCU and
38540113A SMART EC OHLINS 1715 CONTROL UNIT 06
5 04/04/2022 Electronic DSB control -
38511381A BLACKBOX 1813 S CONTROL UNIT 01
configuration for units
40611782C SF 1715 MY'20 INSTRUMENT PANEL SW: 11 - Flash: 03 - PTA: 06
part number update
of Ohlins
Frame numbers EQUAL to or FOLLOWING:
suspensions
• ZDM1F00AANB004154 (EUR)
• ZDMFAKNW6NB00779 (USA/CND)

PN Description Required SW version

SMART EC OHLINS 1715SP CONTROL
38540171A 01
UNIT
38511382A BLACKBOX 1813 S MY22 CONTROL UNIT 02
40611991A SF V4 SP MY'22 INSTRUMENT PANEL SW: 12 - Flash: 03 - PTA: 01

Any spare parts that may be required should also be ordered following the indications shown in the tables
above.

Please fill in a dedicated YouTech request if needed.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Streetfighter Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
Please be advised that you may receive questions from Customers regarding the rear wheel nut different
colour if compared to some of the pictures of the bike available at the presentation. In order to reduce
weight, at production stage it was decided to use a titanium nut instead of the original steel one.

The images on the website are purely for illustrative purposes (Figure 1) as far as material, shape or colour
are concerned, as the rear wheel nut is made of titanium and, due to the characteristics of the material,
cannot be anodised in red (Figure 2).

Therefore, please inform the Customer of the higher quality of the component (lighter than an aluminium
wheel nut) and that it is compliant.
ONLY
Streetfighter V4
Lamborghini
6 31/07/2023 Rear wheel nut
Rear wheel nut
colour

Figure 1 Figure 2

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Streetfighter Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
Due to the contact of the crushed stone on the asphalt with the lower area of the oil sump, the paint may
be damaged. To prevent this issue, a new protective cover Part no.4601P181A has been developed.

This new component can be installed in combination with 3 special screws (2) M6x20 (Part no.7791B851BA),
to be placed between the oil filter and the cover, and 3 screws M5x9 (3) (Part no. 77214411AA).

Where possible, do not replace the oil sump but touch it up if necessary and use this cover.

NOTE:
• Tightening torque for special screws M6x20 (2): 10 Nm ± 1 Nm (with Loctite 243).
ONLY • Tightening torque for screws M5x9 (3): 5 Nm ± 10%.
Streetfighter V4
New engine oil
(all model versions)
7 04/08/2023 sump
protection
Surface damage of
oil sump

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Streetfighter Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
A new upper chain sliding shoe and a new neoprene pad have been developed, both for improving the riding
comfort (limiting the noise from the final drive chain while riding) and to make it more robust.

For this reason, in case of replacement of the upper chain guard (1), please order the component Part
no.44712693A and the neoprene pad (2) Part no.86613681A, already available in the spare parts catalogue.

Before installing the upper chain sliding shoe:

1. Clean the surface to which the neoprene pad (2) must be fitted.
2. Remove protective film (3) on the back of the neoprene pad (2).
3. Apply the neoprene pad (2) onto the indicated side of upper chain sliding shoe (1), positioning it as shown
in the figure.

ONLY
Streetfighter V2
Upper chain
8 04/08/2023 New upper chain
sliding shoe
sliding shoe and
adhesive neoprene
pad

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – Streetfighter Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue
We have received some reports about the possible breakage of the rear fasteners of the battery cover during
the bike pre-delivery stages.

The battery cover is made of carbon fibre and is stiffer than the plastic covers on the V4 and V4S models;
for this reason, the plastic slots can easily break if care is not taken when removing the component.

ONLY
Streetfighter V4
Lamborghini
Battery
9 21/02/2024 Breakage of battery
housing cover Please follow the instructions below carefully to remove the battery cover:
housing cover rear
1) Loosen the 4 retaining screws;
fasteners
2) Lift the front part of the cover upwards and
release the 4 front pins;
WARNING: Do not lift the cover excessively!
3) Slide the cover forward and release the rear
hooks;
4) Remove the battery housing cover.
NOTE: If not already present, apply grease to the
fasteners and to the plastic slots.

We have also made a dedicated video, which you can see at the following YouTube link:
https://youtu.be/k4mMcNtZvrs

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024

 Tips&Tricks – SuperSport Family

Date of
no. Symptom Subject Photo Notes and Indications - Corrective action
issue

We have received some reports about the engine warning light coming on due to ECU error P0314. The error
refers to high Misfire with risk of damage to the catalytic converter. Please note that the error may be caused
ONLY
by an incorrect coupling between the intake manifolds and the air-box.
SuperSport 950
1 19/10/2021 Intake manifold
We therefore ask you to check the following:
Engine warning light
- throttle bodies are correctly inserted inside rubber intake manifolds, along the whole perimeter;
on: ECU Error P0314
- the rubber profile of the intake manifolds is not deformed;
- the 2 fastening ties are correctly positioned in the seat on the intake manifolds.

SRV-TTB-23-001_Rev.14 STRICTLY CONFIDENTIAL 10/25/2024