KML Supplier Manual
KML Supplier Manual
Suppliers must familiarize themselves with the contents of this Manual and ensure
that its contents are passed to all relevant parties in their organizations and to
their suppliers to appropriate levels.
The suppliers are requested to use this manual to help them understand how
Krishna Group operates and what is required for Suppliers to perform effectively.
Working within the framework of this Manual, we aim to improve Quality, drive
down costs and develop a more efficient and effective supply chain, while creating
collaborative partnerships with our suppliers.
This Manual consists of guidelines, which form the standard framework for
relationships between Krishna Group and its Suppliers. Its purpose is to ensure
that operating policies are adhered to and that its Standard Conditions of
Purchase are clearly communicated to, and understood by Suppliers for mutual
advantage. Its contents form an integral part of the contract to supply Krishna
Group unless there is a notice of variation in the purchase order. In that case the
terms and conditions in the purchase order prevails.
This manual is subject to changes by Krishna Group. The Revision Level of the
manual will be clearly indicated.
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APEX POLICY
We at KML are committed to achieve customer
satisfaction, protect the environment, and safeguard
health and safety of all personnel under our control.
This will be achieved by:
- Adherence to all laid down systems & procedures
to achieve company’s objectives.
- Adherence to all applicable Legislative and other
requirements.
- Enhance employee’s awareness about Quality,
Environmental and Occupational Health & Safety
issues.
- Preventive Countermeasures and Continual
improvements in our performance on Quality,
Environment, Occupational Health and safety
through committed supplier & employees.
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DESCRIPTION
1. Sourcing guidelines………………………………………………………………..6
2. Management Responsibilities…………………………………………………….7
3. Condition of purchase……………………………………………………………..8
4. Supplier Evaluation……………………………………………………………….10
5. Starting Development of Parts…………………………………………………..11
6. Preparation and Control of Drawings…………………………………………...12
7. Production Preparation…………………………………………………………...13
8. Establishment of Process Control Standards………………………………….14
9. Submission of Samples and Evaluation by KML………………………………15
10. Establishment of operation Standards………………………………………...16
11. PPAP……………………………………………………………………………...17
12. Approval of first production parts (FPP) Lot. …………………………………18
13 Initial Flow Control (IFC)…………………………………………………………19
14. Packaging, Labelling and Transportation……………………………………..21
15. Lot Control and Traceability…………………………………………………….21
16. Internal quality audits……………………………………………………………21
17. Education and Training………………………………………………………….22
18. Skill Development………………………………………………………………..23
19. Continuous Improvement……………………………………………………….23
20. Code of conduct for the suppliers……………………………………………...24
21. Supplier Performance Evaluation………………………………………………24
22. Incoming Inspection……………………………………………………………..26
23. Records retention………………………………………………………………..26
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Supplier Engagement Framework in Krishna Group
KML approved supplier who has demonstrated excellent quality, delivery and cost
performance will be given first opportunity to quote for new businesses. All
suppliers are required to supply self-certified items which may qualify for reduced
cost of quality at supplier end and at KML.
Among the suppliers, Strategic Partners are a group of suppliers with whom KMLs
business value is high. Also Strategic partners are expected to have ability to
reduce current and future cost base substantially & have access to Proprietary
technologies and intellectual property in business. These suppliers are expected
to enable KML to reach new markets & Geographies fulfilling the higher level of
expectation in terms of Quality, Cost and Technology.
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1. SOURCING GUIDELINES
1. Customer service:
Krishna group sourcing is driven by customer (Majorly - Maruti Suzuki India Ltd.)
satisfaction and their requirements. KML works with cross functional team in order
to achieve real value which is a combination of Quality, delivery and cost to its
customers and procurement
2. Quality:
Krishna Group’s main aim is to achieve zero defects in parts sourced by KML and
products delivered by KML. At KML, Quality of sourced parts is monitored through
vendor rating system.
3. Supplier development:
Krishna Group maintains good relationship with their suppliers and actively
develops their suppliers to world class suppliers.
KML participates actively in development and cost optimization of the product and
therefore involve technically competent supplier early in the product development
process.
6. Environmental responsibility:
7. Continuous Improvement:
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2. MANAGEMENT RESPONSIBILITIES
In order to ensure smooth working of Quality Assurance System and its
continuing suitability and effectiveness, vendors are advised to ensure the
following:-
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3. CONDITIONS OF PURCHASE
1. GENERAL:-
These Conditions ('Condition') of Purchase are the only terms applicable to orders
made by Krishna Group ('us') with a supplier ('you'). Variations to these
Conditions, or terms offered by ‘you’, which differ from these Conditions, are
incorporated into these Conditions only if they are accepted by ‘us’ in writing.
Acceptance of goods or services or payment for them by ‘us’ will not be deemed
accepted for any such new or varied terms. As a supplier to KML It is deemed that
you are acceptable to all the terms and conditions covered in our General
Purchase Agreement.
2. ORDERING:-
All schedule agreement communication will be provided by any mode
communication by concern plant purchase team.
All suppliers must go through, duly signed and returned copy of KML Supply
Policy for agreement with supply related requirements and guideline. KML
Supply Policy is attached with manual for reference.
Raw material price changes will be transferred to supplier and PO will be revised
accordingly as per mutual discussion.
6. QUALITY REQUIRMENTS
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the parts being defective we may, in addition to our rights above, require You to
pay for the replacement or repair of the Other Goods.
All suppliers must go through, duly signed and returned copy of KML Defect
Policy for agreement with supply related requirements and guideline. KML Defect
Policy is attached with manual for reference.
8. CONFIDENTIALITY:-
You must ensure that ‘You’ and your agents, employees and subcontractors do
not disclose any information provided by ‘Us’ to ‘You’ unless:
(1) The information is in the public domain (other than by reason of a breach of
these Conditions); or
(2) The disclosure is approved by ‘Us’ in writing.
4. SUPPLIER EVALUATION
A detailed supplier evaluation process is adopted by ‘Us’ to address the following
requirements
New Supplier Induction:
➢ Supplier Registration Questionnaire – for Initial screening
➢ On-site Supplier Evaluation Audit
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Supplier System Audit:-
➢ On-site Supplier Evaluation Audit
Also the following documents given to the supplier: (1) KML Drawing or
Specifications. (2) 3-D CAD Data (if applicable). (3) Applicable Standards. (4)
Applicable Inspection and Testing Standards (if available)
Design Failure Mode & Effect Analysis”, shall be carried out by a CFT.
Samples can then made based on the approved drawings and submitted to
KML for evaluation.
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7. PRODUCTION PREPARATION.
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8. ESTABLISHMENT OF PROCESS CONTROL STANDARD.
Start establishing PCS (Flow Chart & Control Plan) before sample production
Specify the route and responsible person for PCS formulation, approval &
revision.
Review PCS, if there is a change in design, process, change etc. & get
approval from KML.
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9. SUBMISSION OF SAMPLES & EVALUATION BY KML.
Procurement of raw materials for sample production
Yes
Raw Material/Child part
affects Maru-A item? Procure it from source
decided in Specification
No meeting with KML
Procure from regular source.
Evaluation Status
OK NG
Carry out improvements
Proceed to produce
pilot production lot Resubmit samples to KML
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10. ESTBLISHMENT OF OPERATION STANDARDS
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11. PRODUCTION PART APPROVAL PROCESS (PPAP)
Production Part Approval Process (PPAP) defines generic requirement for
production part approval, including production and bulk materials. The purpose of
PPAP is to determine if all customer engineering design record and specification
requirements are properly understood by the Supplier and that the Supplier’s
manufacturing process has the potential to not to produce complaint in product
consistently during an actual production run at the quoted production rate.
PPAP REQUIREMENTS:
The supplier organization has to satisfy all the PPAP requirement listed below and
also all the customer specific PPAP requirement:
Level of submission:
Default level is level 3 for all supplier items unless and otherwise specified.
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12. APPROVAL OF FIRST PRODUCTION PARTS (FPP) LOT
Is the result
satisfactory?
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13. INITIAL FLOW CONTROL
Establishment of documented procedures & controlling parameters for Initial flow Control
for
a) New product/Engg Change b) 4M condition change
Fix the time period of IFC & the responsibility to declare the start and termination of IFC
Record all the problems during IFC and take prompt countermeasures
and check its effectiveness periodically
Is the result
satisfactory?
NO
YES
Extend IFC till all the
Terminate IFC
criteria are met
Reconfirm process capability and report the results to KML. (If capabilities are not
satisfactory, employ 100% checking till they are corrected)
It covers the details of special control which should be done during the initial
phase of mass production when the following occurs:-
1) New Part / Engineering Change
2) 4M condition change
The following activities related to the part (for which Initial flow control is
being observed) shall be carrying out during this period:-
In principle, the initial flow period should be 3 months for new parts, However it
should be as decided in the specification review meeting.
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14. PACKAGING, LABELING AND TRANSPORTATION
PACKAGING
All material need to be packed and supplied accorded to approve packing
standard by KML. All suppliers to ensure no handling damage on parts during
transportation.
LABELING
All materials for prototype or production consumption, shipped to KML, must be
identified with labeling containing readable text / graphics.
TRANSPORTATION
Suppliers should ensure timely delivery of parts with proper transportation. In an
effort to support JIT delivery, we expect our suppliers to constantly strive to
reduce lead times with their suppliers, improve flexibility and minimize changeover
times.
The supplier organization shall conduct an internal quality audit at least once per
year. As a part of the internal quality audit, the organization shall perform a self-
assessment to ensure their Quality Management System is in compliance with the
Objectives, This self-assessment is mandatory. This self-assessment requirement
also applies to the organization’s supply base (all suppliers).
The Organization (and all suppliers) shall maintain records of this self-assessment
Including any corrective actions required for compliance.
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17. EDUCATION AND TRAINING
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18. SKILL DEVELOPMENT
Operators & workmen are the most important asset of any organization.
It is very essential to nurture, develop & hone the skills of the workmen.
A Skill Map/Matrix shows who can perform which job & at which level. It
serves as an important tool to allocate & distribute work in case of
absenteeism. It also helps in identifying and managing the development and
training programs of the operators to enhance their ability.
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20. CODE OF CONDUCT FOR THE SUPPLIERS
1) Not to take recourse to any unethical behavior (implicit or explicit) with any KML
employee for the purpose of obtaining an order or any information that may have
a favorable financial impact on the supplier
2) To report any discrimination that is being practiced against him by any KML
employee of either.
charging him with act(s) of misdemeanor that has not been perpetrated by him.
All suppliers have to share 4M change data on monthly basis as per provided
formats in this manual.
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1. Delivery : 300 Marks –
0% 100
Quantity default in the month i.e. No difference in
< 5% 75
schedule and supplies ( % )
> 5% 0
0 – On time 40
Time default in the month i.e. More than 4 hours
≤ 2 times 20
(No.)
> 2 times 0
Line Stoppage / DPCR Raised (Nos.) 0 100
Spare default in the month i.e. No difference in
<5% 30
schedule and supplies (%)
Premium Fright (Nos. of time) 0 30
Un approved changes 0
0
Recall 0 (-100 Marks in of
case any incident)
Dispatch Suspension 0
<100 100
Receipt + line rejection (PPM) 100~5 50
00 0
>500
Line Defect @ KML (No.) 0 100
≤72 Hrs. 50
Response to QPCR (Hours) ≤120 Hrs. 25
>120 Hrs. 0
0 50
No. of events segregation ≤2 25
>2 0
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22. INCOMING INSPECTION
Krishna Group’s goal is to eliminate incoming inspection of supplier’s products.
KML requires dimensional inspection report and material test reports on incoming
shipments. The supplier can follow any format for the conformance certificate but
it should have all the relevant data.
Product part approval, tooling records, purchase orders and amendments, shall
be maintained for the length of time that part is active for production and service
requirements plus one calendar year unless otherwise specified by KML.
Quality performance records (e.g. control chart, inspection, and test results) shall
be retained for 12 years.
Retention period longer than those specified above may be specified by an
organization in their procedures. The organization shall eventually dispose of
records.
The requirement shall not supersede any regulatory requirements. All specified
retention period shall be considered “minimum”.
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KML SUPPLY POLICY-DELIVERY
Following are the guidelines for streamlining supplies and procedure for dealing in
case of any short supplies.
• If parts are found short in trolley/bin during sample checking, then the
short quantity formula will be: Shortage in bin/trolley x no. of
bins/trolleys in that supply
• If some bins/trolleys are found short in a particular supply, then the
short quantity formula will be: Quantity in 1 bin/trolley x No. of
bins/trolleys short.
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6. In case of Wrong invoicing following will be implemented
• 1st Instance: Notice to vendor - Excess supply regularized by getting
the invoice from vendor. Vendor to submit countermeasure within 72
hours.
• 2nd Instance: Same as in 1st instance, but the top official of the
company CEO/MD to come and explain the counter measure at KML
plant.
• 3rd Instance and beyond: Short supply penalized as per Short supply
penalty and Excess regularized.
Instances to be counted Quarterly. In all the above instances, excess
quantity can be regularized with Joint signature of Plant Supply Chain
and Plant Head.
8. As KML is a DOL (Direct on Line) supplier to MSIL (Maruti Suzuki India Ltd),
any line stoppage at KML will directly affect the MSIL line immediately.
Keeping this mind, following are the penalties for line stoppages :
At KML
AT MSIL
9. Time schedule of Delivery will be signed off with the supplier. Penalty for
Time Default.
- Up to 60 minutes: NO Penalty
- 61 to 180 minutes: Rs. 1000 / instance
- 181 to 360 minutes: Rs. 3000/ instance
- Beyond 360 minutes: Rs. 5000 / instance
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(Where time default leads to line stoppage the penalty as specified for line
stoppages will be applicable in addition to penalty on time schedule default).
10. No Penalty will be levied for delivery schedule deviations not leading
to line stoppages provided the vendor sends prior information in writing.
Only 2 times per month of such prior intimations will be acceptable and
beyond which the issue would be treated as delivery failure.
12. Any dispute / concern arising related to the above Policy guidelines, the
same can be put up by the vendor through the Plant SCM & Corporate
Purchase as per guidelines below:
We have read the above and understood the same and are in agreement to the
above guidelines.
1. Name: 1. Name:
Designation: Designation:
Date: Date:
2. Name: 2. Name:
Designation: Designation:
Date: Date:
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KML SUPPLY POLICY-QUALITY
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PURCHASE ORDER FORMAT
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NDA-NON DISCLOSURE AGREEMENT
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GENERAL PURCHASE AGREEMENT
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KRISHNA GROUP
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KRISHNA GROUP suppliers have to contact to team in QA and SCM
departments first in respective plants. In case of any quality, delivery, payment
and response issues that do not get resolved at plant level, suppliers can escalate
the issue to the next level at corporate level, as and when required. The
escalation matrix also provides freedom to talk / write to the top management of
Krishna Group.
KEY SCM METALS – MR. CHARAN SINGH KEY SCM NON-METALS – MR. MAYANK
LAVKUSH
LAYER 1 Phone No. – 0124-4725021 Phone No. – 0124-4725016
E-Mail ID – charan@krishnamaruti.in E-Mail ID – mayanklavkush@krishnagroup.co.in
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Format No. PUR/VAS/001
KRISHNA MARUTI LIMITED VSA AUDIT REPORT Rev. No./Rev Date 04/31.08.2023
Issue Date. 29.09.2017
Total
Not OK OK NA
Total Achieved Maximum
% Score Prepared By Checked By Approved By
SCORE SUMMARY
0 0 0 #VALUE! 140 #VALUE!
Score Max.
Clause No. Clause Details Not OK OK NA % Score Supplier Name Status
Achieved Score
Production preparation / New
1 0 0 0 #VALUE! 8 #VALUE!
Product Development
Regulation for Initial
2 0 0 0 #VALUE! 6 #VALUE!
Production Control
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Format No. PUR/VAS/001
Rev. No./Rev Date
KRISHNA MARUTI VENDOR QUALITY SYSTEM AUDIT REPORT 04/31.08.2023
Issue Date. 29.09.2017
3 Understanding of Team
SCORE
Customer events (sample approval, trial dates, SOP at customer end)
1 and vendor's events (sample submission, pilot lot submission, SOP) to
be mentioned in timing plan
1
8 Timing plan approved by top management
9 Evidences of activities
SCORE
Rating of FMEA as per AIAG guidelines and having back up data for rating.
3
Allocation of severity, occurrence & detection as per AIAG manual
1.3
4 Cut off criteria for taking action as per latest AIAG manual
Review plan for FMEA and evidence of review as per decided criteria and
5
at decided frequency
SCORE
3 Effectiveness of countermeasures
SCORE
Initial production control start date (from SOP at vendor's end) and end
4
date (after completion of period of IPC after SOP at customer end)
Meeting above targets for 3 months for new products and as per timelines
9
for ECN/PCN/Modification and results should have improving trend
SCORE
Evidence of implementation of special controls as defined in the IPC
procedure: - Increased sample size and/or inspection frequency (special
2 control plan for IPC) - Process audit for verification of Standards,
1
operation standards, facility etc. - Stricter visual inspection (100%
inspection/ 200% inspection) - Stricter gauging with GO/NG gauges
(100% inspection/ 200% inspection)
SCORE
3.1.1
5 Visual control of changes (4M change indication)
6 Information rule
Traceability system (traceability through invoice no, lot no, route card,
8
etc.)
SCORE
3 Evidence of implementation
3
SCORE
SCORE
SCORE
3.2.2
3 Separate locked area
SCORE
1 All Product and process parameters are mentioned in the control plan
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5. Education and Training #VALUE!
SCORE
5
For each operator, skill evaluation is done: Y/N (applicable for Production,
1
Tool Room and Inspection)
For each skill level (e.g. defining a operator at Level 1,2,3,4), specific
2
criteria is made and followed. (implementation check)
5.1.2
3 Minimum skill level to perform any operation : defined and followed check
SCORE
5.2.1
3 For QA inspector, Poisson test done: Y/N (Frequency)
Skill upgradation plan for Operators (in case the skill level is reduced)
4
(plan to be available in skill matrix)
SCORE
6.1 Evidence of conducting audits as per plan (check sheet records) (in all
3
shifts)
SCORE
SCORE
SCORE
3 Evidence of implementation
SCORE
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8. Handling Abnormality in Quality #VALUE!
SCORE
3 Traceability
SCORE
8 Analysis sheet for analyzing customer complaints, in-house defects and
1
supplier defects
8.2.1
3 Quality of analysis (root cause analysis)
3 Updation of PFMEA
SCORE
SCORE
9. 5S management #VALUE!
Condition of material in RM Store ( to be kept in covered condition away
1
from dust, rust, scratches)
SCORE
Lux value is defined and maintain as per IS Standard at Incoming, WIP
1 and Final Inspection table and area.(minimum 500 lux for gauging,
minimum 700 for visual inspection, minimum 300 for other areas)
9 2 Noise level : Are the persons in High noise level wearing PPE's? Y/N
9.1.3
Monitoring of noise level in case of product quality is affected (during
3
production or inspection)
SCORE
General condition of machines are proper like wiring condition, cover and
1
dust.
SCORE
2 Damages of instruments
9.2.2
SCORE
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10. Equipment/Inspection equipment's management #VALUE!
6 Vibro polishing-stones
10
7 Grinding - wheel dressing
8 Belt grinding
9 Buffing
SCORE
1 Calibration plan
2 Plan vs actual
4 Delayed calibration
SCORE
SCORE
SCORE
SCORE
11
Operator wise operator monitoring plan for all production areas (shift
1
wise) (Inspectors to be covered or not?)
Check record of operator monitoring as per check sheet covering all the
2
11.1.3 activities to be done by operator during working time
SCORE
Judgement criteria and checking method should be mentioned on check
1 record sheet of product and process checks (e.g..- Upper/ Lower
tolerance)
SCORE
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12. Products management #VALUE!
Availability of system to ensure FIFO (software or ledger) FIFO followed
1
for incoming, WIP, FG material
SCORE
Avaiility of identification tags on RM/ BOP parts, (route card no/ batch no
1
/lot no/ heat code/ production date & shift)
Avaiility of identification tags on WIP parts, (route card no/ batch no /lot no/
2
12.1.2 heat code/ production date & shift)
Similar part management (WI) in WIP area (different color of I tags/ Bins/
2
12.1.3 packings)
SCORE
SCORE
12.2.2
Traceability of person doing rework and person approving the part after
3
rework should be available in the rework records.
Person skilled and trained for doing rework should be authorized and
4
displayed at station.
SCORE
3 Evidence of implementation
SCORE
13
SCORE
SCORE
1 Do you keep the repair history when repairing & using Maru A items
14.1.3
SCORE
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15. Adequate Testing Facility #VALUE!
Availability of inspection instruments as per drg/control plan/inspection
1
standards at incoming inspection
SCORE
T/o of the plant :
T/o<10 Crs - 0 marks
1
17 10~30 crs -1
17.3.1
>30 crs - 5 marks
2 Group T/o :
SCORE
PAT/Sales
PAT>5% then 2 Mark
1
17.4.1 0%<PAT<5% then 1 Mark
PAT<0% then 0 Mark
SCORE
D/E:
D/E <1 then 2 Marks
1
17.5.1 1<D/E<2 then 1 Marks
D/E>2 then 0 Marks
SCORE
ROCE:
ROCE <7% then 0 marks
1
17.6 7% < ROCE < 15% then 1 mark
ROCE > 15% the 2 Marks
SCORE
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18. Safety #VALUE!
1 Noise level in shop floor
SCORE
SCORE
18.2.3
3 Countermeasures against accidents:
SCORE
SCORE
Check Management review status for direct enrolment or for 3rd part
3
enrolment :
19
SCORE
19.3.1
3 Segregation facility on shop floor.
SCORE
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KRISHNA GROUP
Vendor Up-gradation & Corporate Purchase
Corporate Office, Central Plaza Mall, Golf Course Road,
Gurgaon-122001, Haryana
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