-rP

(Jl TP

(ol{P ch'o n o/ Dedo ➔ 0(, 7/·

A
 TrfY)c •
0 Ma.- 11<e :t Sf>Cvre V5 Wol le~ S har-/'e

4 •u./o. tle t,5 hwe.. ~ - Gri v,..,, cr'?J

\

eJ~- Pep5/ TV -A~ '. \ ~ . •

Svt>pose (t-1 p=-goo/z, CPf Col& Dv/nu) .
JVlavKe.t-- Pene.;ya;&l<YJ• =;J 50°/o ~vospeeJ5 AfJve bee/) etJnv-,.,..,1.(>J ,'l'JrfO (1/.S✓ve_
{ +='ov ~ J us.fvrJ] IN ot- <o Spet ,/, ,.__J
P Cliop; e 'n 1 T--roJ.,·onJ
-
-y
I.I
---
~
~
~ "''ew w
~ Se IYJI'/')
,e -I

ii
: J1 a. 'I I< e.t ~ C\p NJ ib eut-100 ~-
: Spe(\&1•y {Y)()f);; (H1 M not-cr>°trfJ Uh /eJ.S 7,l ~t. S. rlO @

• cOv'Y'etl- (u>lom,0✓ • 1-1f !Ve CR M he It!J /ci~n ~t'l 1

~ PYo //f rv6 e
~~~(
-Ill 'CRN ie If.5 RMah,on,
,f/1
p CusJ-omu Life.+ime Voke. ~-
.i
I' Y 5 om e ,>on - fh/1'/r;,/,; Con h (' fyojllc,f;.- 1'J/ (Jie,,,e .
Ip

: l'.; Is J<Jt. 1'.5 7 cfe,., ./.,'f:/;J Cvh ,o, Cvs Jo ,r1 , -, w r'tI he f)..,oj,
..
~ l?v' J BenK ~t CM a;,/ q :1 Co 5e 5'lvc/:J.
t cd, 1e ; ,.,/ c,Jr,,.,,e .

~ /\lo !Jegsiol' fit/ :l />~OCL..._

b8
,.ea
~
,a
,a
rll
,a
r9
-
,.a
-
~
~
~
~
 Se s s ,' o n -5
--
ColY) eu t ,·nc:9 ~ {• '½ f ~1·1 1 '/.J
0 tp.., ba b. I,· tJ ( /v1
0
(J- { I\ 0 V Ch cu 1/
_T...,.anslf-t'on ~ o
b it J ~ 'PYohtJi,'1,!J l{eep.s On Ch"-cf ~
:l} ?e-, cen+ r'I e
<i) ,

3) <j),·s(ovnt,.J Ca.sh .P/f)(A} < ., / T\e +eur,,

~ 'Pon1 t R~tat·,,

V)7$ lo u n // • ff- T~ Q ~J_ of j! V c:

1

~ ;:::-lid
tJ)
<Refa.il-f6n :: t
••
•..
••
t T V :: : ~
•
~
I
I ~
• 'Q,,. 'l..) 'f..t a.,,, s rf, 'orJ &:a
~oho.hi I '1a. : _ ~
L
~
~

••
~
I
, {!Jn!:>-:) TvQn!,/.f1'on
- ?Yo//[
d': CL= -IOO , st- yv
••
~

••
~

•
~
.e
,e
~

•
,e
,,.
Ja

,,a
,,.
J!
~
~ 7

~
~
~
~
~----;--~ ~=Yo~r~ hl~~~I-- Y~i-"-:-- -...:__:___~ \

\-=-+--~,f ~
--:--~~.v_o _b___

~
.a

~~ - ~ ~-< ':;f;;J,
.

0 _. ~ o ~J s~o~ ()-~ ~\O() 530 5V

0 . ~ ......~oo~~~.vo~-
: : ~ ·tc~L-+-~=:-=:7ci1.. ,. o.~,
6=/-{)~ 7\1-
~ (o•/1, CC:
,..... I ()
• G J)5Xt00f>
r..,.~~ ~cr o-o .,

~ ~~fL-+---=
•• -~~~~= 7~0 * 0C?r
-:-:--;;;, ~ ~~---
:;---
t C 5 tJ ----
~~ ~ • ~
- fo-r - \oo -t s i'° -t
.2J'ni1-tr ---=-~~~1 T~~:;::;-r -~~t---1-- --.l I. oi ll.
E-1
oy l--

~
~
~

t:
 ~- \'-'tCll,-u It Pryov:_)
l5 /:;- ;J e v-1 = L O~..._s Pv o/t'I
Bu. k 11 5-1-:J.$ 0(}-I "5fr.5 :: g ,-, i ·D -

--.--r-

G-i.,os.s N~1,-, ( Whl'th

Inv Ho\&1'.-y
dftl5
~'
SR/sTu/ 1--r ()
tj
CS-\tt.l{ l "~ r, -otJ
{(ii{)l WhcJ; ~tl.S) .

VJ..,cs,s. Mw ,'n ~ ½-\' S 0 '6 l~ 1' g"fu

0
~n on! nv ~ I?-..'ZO flJ,o q 6 /o Q

~ \-letl r's r-{we ?Yaff b'2_

?)(..
11

~- --- --- -:1 > eve nt/ low,r1 t/-woJ.S flt,;r',,,.

 --

eO

. la.ti'o nSl-1I p
lfD 1<('
,a N...0 J ~ I 'POS I:; Cl< r{
-
,I

:: ~ Gn ,fyd iza J,V )

:: 4 7n +t'rn,}J V.s Ef/1'c1 'er,?! , .

~ Y CrJS-1-u rn~✓ C.(IIJ>tft'rr;:;l;l'M! •

~ J/ l ()e,fe1utio/ (l cu~ forrf-1 •
t1,:; Cont--n\,o~fOll +1om
•ea M
..
~ ' • I \
-I

~N
~ ow Nl o-v m(l.
~
~
r-11
~ f1\- re
~
~
r8
r-0
 n /.<v1«l!luJ Rtlcu-h11tli h k J
Om& l
R~ttxk"7;1
":inA.,·v,·~ / C on -le -1... +114 ) . _ .

~ \ •: ~ ' ' ·~~j

v.\--,'I Q..t-"°"

H eo Jonte. 11
.

( Pvee di Et-p,Y,Pn_!,)

,, 5c;1m bo (r•,c f(_lE_9 o f '·)

\.Soc1a.Q2,,~- ~ ,
• ~+ ,o n~
. ... ..
~u lt -' ol Re ( o.: l,tf >~ t,, fl .
-==I
cJZet:
✓, -11_- 'Re l@ /b n5 J, / /J 1

~ ~ rJ tf j Pt;J,,,/3_:3, U7 'Ve
~ /
_-\ /_,
1, ~ e
h. ? v e /Jz lcv·o, , r'?o t, t. 2:7
.,,e.,,,.._
½ It - w,.,,
, t •

2n 71 '"Y 'ot -l- /,, , R ul e :-

Re/a,i-,on4/ fu le 6- . I '

5 ev y, ·r ~ .M C ¥t <d tJ - ~e ,,, j; ,le

- ) CompQ'll) - • -
~ - -

plD ee
~\J~ • .
'
\ • ' \1 "~ "-'""'!! ,
'L,

,_,. ~~~
'\.. e,
. '-. , ~;
 0 \Je_y$ H m e.. ~o oJ ( C9s
t- J-; ?v ft{'I')
C-tosJ 5e II ''l// : UfJe I1/Ji ( b)
(
.' '
0 ·j O 4 ~ Ca.sli H lll J

o· i • t\J pv;: ~ ,
 C !assr'{;p'?J (usf-ome ✓ ..!;f!
~ e .. ,, ..
< -- -
E~.-ft,~- C vo se t/ 1- o ,,l /)( f!y tJ (l. fe I- h e Wadtt-ShoY'(!
~ ta /n !-- (< ~ () -I-he _,.
~

feJuc~ ro.s t ~- tu t dowt? co~ t- ~o

.9c-J -v \le ~A e& e C u .P ro ~
(. :I-£1!, o K +t> £e f ,$'? /h e (! U! i lo n, ,-t c/~ '.j) l
•
I

Gmpu+127 C os ./ .~ D1jfi,'c"!!7
A-ec eos-1-,z;"o- Co.H .fu Je
tV C (o s? o- f-

~ ~
H;;, t,.; . / bc,J~

~ 1'.. /o
)

o
,o .. ss ,' ve .. -7 D em w , J,ny Cu$ fo rn tJ f ,
'. '' n r7 .t
AJJYt!J iv l ~ ·v ol )'t
h i Ve Pvof'1 h, .J , j oSS \ (_-r.,ovE,le Cv.J ~_ _ )
( 1Jci f1, ( CV/ /"'

.\ t

·1~
-----
 ,,
1/J fechnol°clcL_!!! CR~ ;- '

.;., f
~ - - - - -

vo(uMo,') of C.R
C

f'1
----
,,,,-·
----

~ CU!, I-om (',, :Z,., fr), -j (rycd:,h

4
f e,./

:: hont t5'nJJ c~ If 7ovcn Po,,/),_j Dat"c.t.,~

~ f Of Nri,Mo,,J ]
• l C~N

•
~
1) Com~/) !frml
~ Sde.t Hl'/te· Ad-oma"'tn
•:: C ""rf
OIYlf°V fYI f ' ' 5'<:de~ ~le_
3) CS-5
Avl-omcd-/-() WJ r/-ornl',.; ~l'"Y' V t're_
,e Co/e"";~ 5erioU - he Sv'{Jrfwb
.a ~Ro ofY__; i>o { tonW,t/r ftro~
~ • • PW1pee1- lo 8p-v)
J8
: (J}; I -1-h RJe -I-YO?Jcv6t'lYJ.5 ~e. ~ ..J-we J i I? -7 1Jcv&a.. Wwe ho//s e.. ,
~ . . .•.

tit 'f)cc1,q \J.fe,,.el, OcJJ e 1:S V W..'f b (r },wt,- .-f/2 ef e

La h~t ~ t7/
Cy€_ ry)I!) t- /) e...e_de ,jJ V
~ tJ4. &ep~~~f,'ce 8,. Jrce -I-he da..,&,;r Ye lvr,.,.,_ /..,, f>ej?c.,,,r-/h,,,?.dJ I
bfl -f"luUr7':5 Vcut-q ~ - t . • · , .

,,

~ • .
r8 C, C u,J H>IYJ o/ cf M " o.. 4 v-a/1_ a,b I e_ f o /von t el? J e.nJ I' I , , ~ t o = 4,,-..__

r-9 ?<~t--tcf- t-o Je 1-- -f/2r,,n, P..,.opr~; .

r
f<ntJ(,,1./ r/2(-'""V
,JI {3<d- w1,J<roo-1p1.f~t/ (L Q,;_,,,,7, _._., _f
~ J,, ,)
: 4t( •lhP-U jrJ.ScJ-M Come h'om f!Jn~H :

r4' (!)Ult p Ser,). lo 0fo,, 6 er1J C/l l'1

~ • ~ ~
~ eJrJh, i t) tA ()--} Bcie t< en/
►

A
 IHnt ; f-l'J lool mu! • he a,,6-ilacn.-J +o DvJ 1° Jvw ;~_A d
Se,,,J.., 1() ObA -P,

How 7ecf) /2e,/()J ')

~) 7Jcda- Co/lec-f-tOn (b) ~viuj/ -1-,t> t-v
J. e fr'v,-1 (u5'01n ~
SupfW1J" •

-- -
<:.sv CaJ. e ~-

. t'--kw Cu S fo m u.J Jon 16 . ., . ef tc,,,&/ l-,ite ( 0 .5Joml"I AJ v,'9 'l-

1
bn ( o.s t- ~

CO\J e. +o Rdvte J "!'e pW new ev> fo,ntA )

~
t 6t}fO rMI lpe l's _lnt,.,,tp;";i QJ /11(7 ipJ o1/
s Ct); fo rn~ c,./ t "Ilf d
1
7J
J '•
~u,t it ~,'// Yeke e ,ml t -rv.
H~e -ff) a-t-f--ra1t cJvp; CvJtoyy,&1 1 W;-:eeJ ftJt fpv.ttwJ!!
Be.Lb r.10lUl
~ f}; J~ ~ y<1 m !-- ;1
~
,a
• @JJ
~ .., I

:0 \-\a-1~

..
\.
'

,·
 .,-
\< a.110 M o ol e I ( 5oJ:1's{ fltffon o-:;r/11/~ 1 ~
--- er (u!JJ()(Yl,;
\)5 How rJOll.J
Pe~f1-1rnii -~

~
v'e-1£
So. ~,·si,·e ~ 'ye -1 ~o I ,r,Dl'll
, e,-,..pe.~tat• ,on,
.~

~
~
~
~,~,;> t" .~ 'D ,·~
&owe\\ <y,a~,·c Wt I/

,_) ··Noi 5,, L • i·,, n

(_Gv1t. t-\,'n (11H· wr.,,vl;/ ='bo/e,:;f
\3a.sic A+:,-,·1.u.te.s~- Gome +hytis ,·, ~vu_ ~Of"I 11. Jo i-hzf' Wr'il nd t-
be Ao.p(lJ.1 ,bu.,& S+t'll t'f !f(')rJ. Jo fh/.5 ft':l:f p lt.)t;n' l be v•r-5 ••
fuh~/teA . Cfr- {r,--ree fl?)/ -- e j ,
~b°{ gM re {} f fy, be,;, e"o- f\} e e.J Vo..&. e. {o -t vJ h Ctfa +I, '{j • Po/I-
€,"'-cil-men_t" A-!"7'i'Wl ".- ".It ;ou.. Jon'-b ~o +h 13 J cus.fo,,,....,_,, Won "t
i? e.. J..15 >witfu IP J bvJ: j / bJ oJ h< &o +VJ e,•1 Sc.vi, i:s/ oer, 'orJ t'n frea .f(!L,, • • '.
. ..

Jv1 "s t- of PN <n AHY /h uJ e --7 Hw J Be n I,+

/()-1 ;YI ;~
MC?.s t- of Uc. ,· t w, n,' Pf +-I- 1·Ybu/l ~ Sof 'fl 'Ben,ft' 1 I~

11
~~'jJ Ji" e_ µw& 'Be ni'p --b F¥t, vI~e. -?(:rt-wi
I

5 1
1
OrJ.., .I+,
t!
Cl w--1
otH-IC! (t
°?J Jete1. 'on.
w....-od K,'l?J r (w1o,,,,._) f
~
~

E
ad
;! L°rJ1Ji1 -'.) 0 iv e 'I,, 0 e t , _ z - - - - - - - - - - - ,
.A v

..
~

~
,.
~ ?a.s-t 5e vV I •c'e
,411

=. · . , CQf f<,.,,lnJ { tJL. '[ e)

Antn 1'5 ( OL,. A- P ;

:
bo+'? how OpeNMl'onJ ~ Arwflt!-l4
: Colla,boycJ,ive. CRM 1:S ' I

fietl Ovl< f<g!t-M '\

fietl W
~\

fdt
~
~

i
 ~o.zr.i,·~ c~
- -<;- ---- -- 1ovch Po,'nJ!J
-wv/1)

C apwve. DakC{..
oL Tf

5al~ H4't ft<domctfit/,1/J

{~e,aR. i/--o eo ~ vf't/ iJ)

() w
FT L '='-) t=:'1-.-¼-..-ca, ~ (,vw1.>/wrn ) Loo.Q.
 • f

08

.i
I

- .• ' '

Aw.cl. lef'1e r

I
I
 whwc 'DoJ: Cl M/1') liy Jo? + 1
Jon 1. /{now WW
, .

~ :n- ,:s no-t +hejolo cf Pata. Honer¥ as hf!

~o~ ine1.S <?-e7v,Ye ~

1)a_ta. 'Nr~t''27 ~c,;tte,,,n; / f;_oJtj-,

-r_n +Pi S I- ,'n_<J r, e.15 -7 You ('.a.,, +;., H 1' Ilt'onJ r ./-h/1}/~ h<.i.k <t 'f /o
O

fl O t- 1i?VYt J ~ ,
C. -, ' '<t '"" • (/ 1

~
1 0 · C, He nt e Ju,o K ~v
"I n ,t,-1sd-t'n/lfC/('y, w;,, EJ
, "G, .Fv 4' }?::';, /<w 1':f • n
)
·, So~e,J~,'d wh,rli 7'.s Non·~;v,·J (::!mt,_
:Zn.J.v t!,,/-'fj! n~J~ we nee/ Jo '!),,~ y//,
...

'Do.ta. N;;t1/.ftntJ~
'¥ I

~ Wo-,,1( Of> Uro~u<HeJ Dabt

' ~ .,

l I
 ...
.) M
• I., ta.ch ,·ne
~ein/rrrte1nwd f- HQ../ Ko W Ch().//) ,
~- ~

Bo4-'h . ,. ._ i '{ ue unr fv ;--evry

~ '(= fl)!f + C
~
~
veP T~J
p.91 out(otr1e

'P-rorwv Mang,t s
Vs 'P-vofH1J 0 W J'J ,.,.!,.
Vs j/
l,,
lS /o
0 ~ o/o
( l...111,ilwt / Bv,·1,h.-) _.
•. -r~1s R,n+ • --
' r,o+h•;f ,1,c, lo w/M
Bus, ,,,t;>

avR
 ~eep /..e,w"EJ /s "''j;tf>e @l_'.!,l I l,,d In '/JL. / t
,t,cf i!n41'fr ,..1 ~ cu1u jzd X. ~ '1 Vo;v(o·-6/e •

As.so c.,'0<t,on 'R uleo

~-
* ;iUft?ov-1; ·.-
So ppv)e ~~.,,. -r7ea( C~o oo) J»" V3/t Out o/ (l0.106;)
s "Ppo.,. t =~a "/4~

Con/,Jtnct.:::. 2- ()0 O
00(! )2)
= ?
C: ""\.

§ r/tr/ alone
3
J) /21-- I, 0 v(J
;-yY?

Come_ (iJh trV

- ~ • - 4 -- - -- ·- - .,

\
•,

~ (Af~f; 1aW iJ
Suppo-v~
5.if ~i~ ;: 5 oofo
1,~t< t:t.:= \0 , lD

Co_j•Jent;, f '

s
I

<
ui_ p-wf--------') t ah 1e_ ~

J
 _5

8Yeal ~ M r ', ~ : By~"~ \o.fe./

~ e .~ J - \t " K e . ::
. ;t_
5 " - o~,,'-7
, r- -
~ ~ () '{
~~ 0' ~
~ s-
o\1'.e~Df
l~ o - 1 ,
~/
 'I N 1' l t<.. -1 ,I CrJ i~ e_ fJ 1~
I' ) : .. •
/
l_ _
I •

( ; . ' --
'

'L ~
I --_

o·K
' • • 0 .l/
(r y HJ) .z_

M75-} C.:: 6-t/o.,/,

•• • c: D-, N .c O. '/o .£
•
M--, C.D :::_ 6 •t I~
I
• I

I
•

.
D➔ c N ~ 0- 6( 0~
c~ -, j) • ~ a· 6lo~
\

.: : •
I

, .

,. .
1 .
 R~
I I
I
R-,, " IT!
N ow Ft'11 J ¢he. C(o.r ~u t I •
~
.a Di's ~c e. ?
'
f
~~ ~\
~ 'R \ 'f< ~ -::::) 0ne. CI u.1 t.,.. R3 ~
~~ R'1 -) O '1 e_ C [u.J t f ✓•
R\ JTT X
'
rp,. J ,'c.i- ill e !Cl.s I< .s / M oJc ~
~

Covxe.la..J:t'o n --, , ff ow revo Vf>f't'al; lu be ~ave Jlm<1!l~e11111

CHt,{e ..fh fvt__; :s I? 0 LCU,l J 0t-1'on) I H'J h0( ';:' _j- l
1--la.s 7J1;1.,,e_ '8, 'J)l -re.u-l 0,0 • l-.ow,,t ::: ,0

iJ:;e s.s i!Y) i~ Not m(',,,e' (},-,-,e/i,,/'o ~\ it!); ihN~ l.s Q_ ('CUl.S {!f,C!fh.

CCU lJe )
-:Zndtpend.&,t ( " )
V<,,y1'ab1~ Y
~
- l-\ 'jh,v .+he cl lope.
'(:: r,, JC -\ C
C C, H/Jhf"' lrnptt~f on 1~et O,<_ ,
.tv 4 -1----- ~

______ ~f
,