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Developing Soft Skills and Introduction - Developing Sof…

Personality
ABOUT THE COURSE

The course aims to cause a basic

awareness about the significance of soft
skills in professional and inter-personal
communications and facilitate an all-round
development of personality. Hard or
technical skills help securing a basic
position in one's life and career. But only
soft skills can ensure a person retain it,
climb further, reach a pinnacle, achieve
excellence, and derive fulfilment and
supreme joy. Soft skills comprise pleasant
and appealing personality traits as self-
confidence, positive attitude, emotional
intelligence, social grace, flexibility,
friendliness and effective communication
skills.

Important For Certification/Credit Transfer:

Weekly Assignments and Discussion Forum
can be accessed ONLY by enrolling here
Scroll down to Enroll

Note: Content is Free!

All content including discussion forum and
assignments, is free

Final Exam (in-person, invigilated, currently

conducted in India) is mandatory for
Certification and has INR Rs. 1100 as exam
fee.

INTENDED AUDIENCE

Students, Teachers, Professionals, Trainers,

Leaders, Employers

PRE-REQUISITES

No Pre-requisites

INDUSTRY SUPPORT – LIST OF

COMPANIES/INDUSTRY THAT WILL

 COMPANIES/INDUSTRY THAT WILL
RECOGNIZE/VALUE THIS ONLINE COURSE

All industry/companies/organisations will

recognize and value this course and
recommend this for their employees and
trainee programs.

COURSE INSTRUCTOR

Dr. T. RAVICHANDRAN is presently a Professor of English in the

Department of Humanities and Social Sciences at the Indian
Institute of Technology Kanpur, Uttar Pradesh, India. He has
written about fifty research articles/book chapters, supervised six
doctoral theses, edited a special issue on Cyberpunk Literature for
the Creative Forum Journal, and published a book on Postmodern
Identity. He is a recipient of the Fulbright-Nehru Academic and
Professional Excellence Fellowship (2014-15) for his
research/teaching at Duke University, North Carolina, USA. He is
honored with Champa Devi Gangwal Chair Professorship at IIT
Kanpur. In his distinguished twenty-five years of teaching career,
he has taught various courses in English Language and Literature.
His NPTEL Video and Web courses on Communication Skills are
well-acclaimed nationally and internationally.

COURSE LAYOUT

Week 1:
Lecture 1: Introduction: A New Approach To Learning

Lecture 2: Planning And Goal-Setting

Lecture 3: Human Perceptions: Understanding People

Lecture 4: Types Of Soft Skills: Self-Management Skills

Lecture 5: Aiming For Excellence: Developing Potential And Self-Actualisation

Lecture 6: Need Achievement And Spiritual Intelligence

Week 2:
Lecture 7: Conflict Resolution Skills: Seeking Win-Win Solution

Lecture 8: Inter-Personal Conflicts: Two Examples

Lecture 9: Inter-Personal Conflicts: Two Solutions

Lecture 10: Types Of Conflicts: Becoming A Conflict Resolution Expert

Lecture 11: Types Of Stress: Self-Awareness About Stress

Lecture 12: Regulating Stress: Making The Best Out Of Stress

Week 3:
Lecture 13: Habits: Guiding Principles

Lecture 14: Habits: Identifying Good And Bad Habits

Lecture 15: Habits: Habit Cycle

Lecture 16: Breaking Bad Habits

Lecture 17: Using The Zeigarnik Effect For Productivity And Personal Growth

Lecture 18: Forming Habits Of Success

Week 4:
Lecture 19: Communication: Significance Of Listening

Lecture 20:Communication: Active Listening

Lecture 21:Communication: Barriers To Active Listening

Lecture 22:Telephone Communication: Basic Telephone Skills

Lecture 23:Telephone Communication: Advanced Telephone Skills

Lecture 24: Telephone Communication: Essential Telephone Skills

Week 5:
Lecture 25: Technology And Communication: Technological Personality?
Lecture 26: Technology And Communication: Mobile Personality?

Lecture 27: Topic: Technology And Communication: E-Mail Principles

Lecture 28: Technology And Communication: How Not To Send E-Mails!

Lecture 29: Technology And Communication: Netiquette

Lecture 30: Technology And Communication: E-Mail Etiquette

Week 6:
Lecture 31: Communication Skills: Effective Communication
Lecture 32: Barriers To Communication: Arising Out Of Sender/Receiver’s Personality
Lecture 33: Barriers To Communication: Interpersonal Transactions
Lecture 34: Barriers To Communication: Miscommunication
Lecture 35: Non-Verbal Communication: Pre-Thinking Assessment-1
Lecture 36: Non-Verbal Communication: Pre-Thinking Assessment-2

Week 7:
Lecture 37: Nonverbal Communication: Introduction And Importance
Lecture 38: Non-Verbal Communication: Issues And Types
Lecture 39: Non-Verbal Communication: Basics And Universals
Lecture 40: Non-Verbal Communication: Interpreting Non-Verbal Cues
Lecture 41: Body Language: For Interviews
Lecture 42: Body Language: For Group Discussions

Week 8:
Lecture 43: Presentation Skills: Overcoming Fear
Lecture 44: Presentation Skills: Becoming A Professional
Lecture 45: Presentation Skills: The Role Of Body Language
Lecture 46: Presentation Skills: Using Visuals
Lecture 47: Reading Skills: Effective Reading
Lecture 48: Human Relations: Developing Trust And Integrity

SUGGESTED READING

Dorch, Patricia. What Are Soft Skills? New York: Execu Dress Publisher, 2013.
Kamin, Maxine. Soft Skills Revolution: A Guide for Connecting with Compassion for Trainers,
Teams, and Leaders. Washington, DC: Pfeiffer & Company, 2013.
Klaus, Peggy, Jane Rohman & Molly Hamaker. The Hard Truth about Soft Skills. London:
HarperCollins E-books, 2007.
Petes S. J., Francis. Soft Skills and Professional Communication. New Delhi: Tata McGraw-Hill
Education, 2011.
Stein, Steven J. & Howard E. Book. The EQ Edge: Emotional Intelligence and Your Success.
Canada: Wiley & Sons, 2006.

CERTIFICATION EXAM :

The exam is optional for a fee.

Date of Exams : October 28 (Sunday)
Time of Exams : Morning session 9am to 12 noon; Afternoon session: 2pm to 5pm
Exam for this course will be available in both morning & afternoon sessions.
Registration url: Announcements will be made when the registration form is open for
registrations.
The online registration form has to be filled and the certification exam fee needs to be
paid. More details will be made available when the exam registration form is published.

CERTIFICATION:

Final score will be calculated as : 25% assignment score + 75% final exam score

25% assignment score is calculated as 25% of average of Best 6 out of 8 assignments

E-Certificate will be given to those who register and write the exam and score greater
than or equal to 40% final score. Certificate will have your name, photograph and the
score in the final exam with the breakup.It will have the logos of NPTEL and IIT Kanpur.It
will be e-verifiable at nptel.ac.in/noc.

APPRECIATIONS AND COMMENTS BY THE PREVIOUS BATCH STUDENTS:

Thank You sir for this Awesome Course. This course really was a great work of you. I now
understand how much practice and hard work you been undergone to deliver such awesome and
easy to understand lectures. My more thanks to you sir for lecture on habits [Week 3]. Concepts
in lectures are difficult to understand and I don't think I could understood those without your
guidance. - Siddharth Bhusari
I would like to thank you for providing this wonderful course with lots of subject information,
examples and life examples . . . . Looking forward to more courses like this from NPTEL. My
special thanks to the Professor for guiding and explaining elaborately and neatly about the
subject. Also eagerly waiting to enroll for the next Enhancing course. - Ranjani
This course helped me a lot. I can experience the change in my life style. I am suggesting others
at least to watch the videos. Thank you very much for the wonderful course. - Indugu Rushiraj (M.
Tech (Digital Systems and Instrumentation-ETC) IIEST, Shibpur Howrah-711103)
The course is an enriching and transforming one. This course has helped me understand myself
and develop in many ways. I appreciate the way you have designed this course. Thank you very
much! I look forward to doing the next level. - Pankaj Haryan, pankajharyan8@gmail.com
This course is really helped me a lot.. This type of thing I was searching since 2 years. But I never
found stuff that I needed. This is the course which provides me quality learning skills. Big Thanks
to you sir . . . I'm blessed that I get chance to learn from you . . . Thank you..!! - Durga Charan
(M.Tech Student PEC, Chandigarh), dcharan44@gmail.com
I am very excited and happy to convey my sincere feelings to you. This course not just only
helped me in my teaching but also it helped to develop my personality in terms of my attitude. Sir,
as you said in the presentations that it is not just to learn or get certificate but we should be in a
position to implement and follow in our day to day life then only it will become life changing
course. That's true Sir. Once again my best warm wishes to you sir for your wonderful efforts. - A.
Praveen
Dear Sir, I am very blessed to have you as my guru. Sir, you have motivated and inspired me to
become the human being with the essence of sensitiveness and mindfulness that everyone must
possess. I promise you that I will imbibe all the necessary skills with regular practice. With all the
valuable motivational tips and suggestions I learned in this course, had bought many essential
changes in my thinking pattern. - Dilip Kumar
This was the perfect course which I sought one year back. The way you delivered the lectures
were lucid. Lot of examples, new technical words were adding credits to it. This course brought
Awareness on Communication Skill, Conflict Resolution methods, Non-verbal communication,
Self-Actualisation, Interview Skill and Group Discussion. Apart from exam perspective I am
satisfied in following this course for 8 weeks successfully bringing awareness around me. Thank
you sir. – Gowtham
I have completed the course today. Today I feel equally proud as well as happy to have been a
part of such a wonderful course. You and your supporting team is great. Thank you for putting
this great course for us people. I am looking forward to the advance course in this series. Thank
you sir. - Rahul Parwal (B.Tech, 2016, JIET Jodhpur)
I am feeling sentimental about end of this course! Two months have passed in no time, I became
happy! Everyday in the evening after coming from office I used to watch your videos religiously.
Sir I am from technical background, and have never learnt soft skill. Before this course I was
knowing that Personality means simply the outlook/dress up/makeup, etc., of a person. After
doing this course, I have change a lot and now I have forgotten the term “Anger”. Now I am able
to understand the term “Humans and Humanity”. All the short stories used in the lecture were
simple but highly effective. Your Etiquette session was superb! And the last week lecture was
splendid! The most interesting was the summary in single slide. Keep sharing such thoughts so
that humans behave like humans. The whole world has become selfish and inhuman. Most
people have removed the word called humanity from their dictionary. I promise you sir I will apply
these thoughts in the life. Thank you once again for the splendid course and reminding us that we
are HUMANS. – Vinod Kumar
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