Pom Module 1
Pom Module 1
Module 1
Asif S
Asst. Professor
Division of Mechanical Engineering
School of Engineering, CUSAT
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Topics (Part 1)
Definition
Importance of management
Characteristics of management
Levels of management
Management skills
Scientific management
Contribution of Gilbreth-Gantt
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Basic Concept of Management..??
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Definition
• Management is an art of getting the work done through the efforts of
people and by the effective utilisation of resources.
• For getting the work done, it is necessary to guide, direct, coordinate and
control human efforts for the fulfillment of the goals of the enterprise.
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Management is a set of principles relating to the functions of
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Importance of management
Increasing the effectiveness and efficiency
Developing teamwork
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Characteristics of Management
Management is dynamic
Management is a profession
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Levels of Management
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a. Top level Management
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Top level Management
Functions
Develops long - range plans and strategies
Top management lays down the objectives and broad policies of the
enterprise.
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b. Middle level Management
Middle level management is the link between top level and low level
management.
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Middle level Management
Functions
Makes plan of intermediate range and prepares long - range plans for review by top
level management
Establishes departmental policies
Counsels subordinates on production, personal or other problems
Selection and recruitment of personnel
Training of lower level management
Interpret and explain policies from top level management to lower level
Coordinating activities within the division or department
Sends important reports and other relevant data to top level management
Evaluate performance of junior managers
Motivate lower level managers towards better performance
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c. Lower level Management
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Lower level Management
Functions
Makes detailed, short - range operating plans
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Lower level Management
Functions
Communicate workers problems, suggestions, and recommendatory appeals
etc. to the higher level and higher level goals and objectives to the workers
Solve the grievances of the workers.
Training of workers
Arrange necessary materials, machines, tools etc. for day - to – day
operations
Prepare periodical reports about the performance of the workers
Ensure discipline in the enterprise
Motivate workers
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Managerial Skills/ Management Skills
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Managerial Skills
Types
1. Technical skills
2. Conceptual skills
3. Human relational skills
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1. Technical skills
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2. Conceptual skills
It is the ability to coordinate and integrate the entire organizational interests
and activities.
a) Decision making skill: ability to make accurate and right
decisions at the right time.
b) Organizational skill: ability to recruit and allocate right
person for the right job.
A manager must have the ability to see the organization as a whole and not
make decisions from his own departmental point of view.
He must be able to see how his department is affected by the decisions of
others.
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3. Human relational skills
It is the ability to build cooperative workgroups to achieve organizational
goals.
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Scientific management
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Contributions of F.W. Taylor (1856 – 1915)
The core ideas of the theory were developed by Frederick Winslow Taylor
(1856 – 1915) in the 1880s and 1890s.
Scientifically select and then train, teach, and develop the work man, where
as in the past he chose his own work and trained himself as best as he
could.
Heartily cooperate with the men so as to ensure all of the work being done
is in accordance with the principles of science, which has been developed.
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Principles of Scientific Management (F.W. Taylor)
1. Development of science for each element of work:- analyze the work
scientifically (what, when, who, how.??)
3. Division of Labour
The supervisor would also earn a bonus for each worker who reached
the daily standard, plus an extra bonus if all the workers reached it.
This would motivate the supervisors to train their workers to do a better
job.
Main field of interest was fatigue and motion studies and focused on ways of promoting
the individual worker’s welfare.
The ultimate aim of scientific management was to help workers reach their full potential
as human beings.
Motion and fatigue were intertwined – every motion that was eliminated reduced
fatigue.
Using motion picture cameras, they tried to find the most economical ways of doing
jobs. They concluded that fatigue could be considerably reduced by lightening the load,
spacing the work and by introducing rest periods.
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Dr. Lillian Gilbreth
Her work illustrated concern for the worker and attempted to show how
scientific management would benefit the individual worker, as well as
the organization.
Functions of management
1. Planning
2. Forecasting
3. Organizing
4. Staffing
5. Directing
6. Motivating
7. Controlling
8. Coordinating
9. Communicating
10. Decision making
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1. Planning
It is the most important and prerequisite of all the other functions.
It is the process of establishing goals and suitable course of action to
achieve that goals.
It consists of goals, policies, procedures, rules, strategies etc.
Plans made by top-level management may cover periods as long as
five or ten years. On the other hand, the middle and lower level
managers focus on short-range and day-to-day plans.
It is done in accordance with past events and forecasting events in the
future.
The elements included in the planning function are:
1. The policies that will help to achieve objectives.
2. The programmes that a manager will carry out
3. The time schedules that a manager will have to meet
4. The budgetary considerations that will be involved
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2. Forecasting
It is defined as an estimate of future events, by systematically
combining past and present data.
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3. Organizing
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4. Staffing
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6. Motivating
The key elements in such a work situation and its effect on the employee are
known to be:
1. The degree to which the employee feels his goals and those of the
organization are similar.
2. The employee’s relationships with his coworkers and especially with his
supervisor.
3. The way in which his job helps him meet his needs for present income and
future security and does so in a manner that seems fair.
4. The extend to which it enables him to feel adequate to his tasks and to gain
a sense of accomplishment for jobs well done.
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7. Controlling
Controlling is the process of ensuring that actual activities conform to plan
activities. It measures the progress of operations and making sure that things
are proceeding in the right direction as planned
It involves:
1. Establishing standards of performance.
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9. Communicating
It’s a process by which instructions, ideas, thoughts or information are
transmitted, received and understand by persons working in organization.
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10. Decision making
Decision-making is the process of identifying and selecting a course of
action from among alternatives.
The manager constantly seeks to make correct decisions involving the use
of the various types of resources at his disposal to attain the various
objectives.
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Topics (Part 3)
Introduction to Organization
Definition
Characteristics of Organization
Process of Organization
Principles of Organization
Organization structure
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Introduction to Organization
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Definition
Organization is a pattern of relationships among the individuals working
together for a common goal.
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System approach applied to Organization
The systems approach considers organization as a system composed of sub
systems that are inter-related.
Systems have boundaries, but they also interact with external environment.
That is, they are open systems. This approach recognizes the importance of
studying inter-relatedness of planning, organizing, and controlling in an
organization as well as the many subsystems.
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Necessity of Organization
Complexity of Industry
Growing Competition
Facilitates administration
Stimulates creativity.
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Essential Elements of good Organization
It must be helpful in the achievement of objectives.
Provision of expansion
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Process of Organization
(Steps in organizing process)
2. Determination of activities
4. Delegation of authority
5. Delegation of responsibility
6. To establish inter-relationships
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Organization Chart
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Principles of Organization
1. Consideration of unity of objectives: the objectives must be clearly
defined for the entire enterprise, for each dept. and even for each position
in the organisation structure.
2. Principle of specialization: Work should be distributed among the
persons very carefully on the basis of their skill, experience and ability to
do that work.
3. Principle of authority: Line of authority should be clearly established in
the structure of organisation in order to avoid overlapping actions,
omission of acts etc.
4. Principle of Co-ordination: Different depts. should have to co-ordinate
with each other to achieve common goals.
5. Principle of unity of command: Each subordinate should have only one
superior and dual subordination should be avoided.
6. Principle of Span of control: The no. of persons who are directly
responsible to the executive is called span of control. In an average firm
SOC range is from 6 to 20.
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Principles of Organization
7. Principle of exception: Only exceptionally complex matters should be
referred to the executives for their decision and matters of routine nature
should be decided by the sub-ordinate themselves.
8. Principle of flexibility: The organisational structure should be flexible
enough to permit slight alterations and expansions whenever needed, due
to changed circumstances.
9. Principle of simplicity: The organisational structure should be simple
with minimum no. of levels
10. Principle of Responsibility: the superior should be held responsible for
the acts of his subordinates to whom he has delegated authority.
11. Principle of balance: There should be balance between;
- the activities
- authority and responsibility
- standardization of procedures and flexibility
- centralization and decentralization
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Principles of Organization
12. Principle of continuity: The Organization structure should be in such a way
that it enables to continue its useful existence for a longer period.
13. Scalar principle: The authority originating from the top should flow below
without any interruption.
14. Principle of parity between authority and responsibility: Authority means
ability of the superior to command and responsibility means the obligation of
the subordinates to a superior to perform the assigned task. Both should go
hand in hand.
15. Principle of efficiency: Enabling the enterprise to attain objectives with
minimum cost and effort.
16. Principle of Communication: A good communication system is essential for
smooth flow of information.
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Types of Organization
Formal Organization
– FO are those which have a system of well defined positions,
authority, responsibility, rules, policies, principles etc.
– They are co-ordinated towards a common objectives.
Informal Organization
– Arises from the personal and social relations of the people
which may or may not be work related.
– Arising spontaneously as people associate with one another.
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Types of Organization
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Organization Structure
OS means the systematic arrangement of people working for the
organization and their relationship between positions.
It defines the functions to be performed, objectives to be established,
the availability of resources, working relationship of the individual
participants etc.
Factors
Size of Org.
Nature of the product being manufactured.
Complexity of problem being faced.
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Types of Organization Structure
A few commonly known forms of organization structures or types of
organization are:
1) Line organization
3) Functional Organization
5) Matrix Organization
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Line Organization
Based on similarities of activities, different departments are created.
Each department is placed under one department head & he/she has the
full authority all over them.
Line organization is suitable for small concerns and for automatic and
continuous process industries such as paper, sugar, cement, textile, etc.
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Line Organization
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Line Organization
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Advantages of Line structure
Strong discipline
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Disadvantages of Line structure
Neglects specialists
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Line and staff organization
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Line and staff organization
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Advantages of Line and staff organization
Relatively flexible
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Disadvantages of Line and staff organization
Staff – line conflict
Staff men may dominate over the lower the lower-level line
managers
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Line and staff organization
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Functional organization
Modified form of line organization
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Advantages of Functional organization
Simplifies training
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Disadvantages of Functional organization
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Project Organization
Firms dealing with multiple products or different projects usually adopt
project organization.
The project team is assembled for a specific project under the action of
project manager.
The team is thus temporary and will be dispersed when the project is
completed.
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Project Organization
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Advantages of Project Organization
Flexibility
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Disadvantages of Project Organization
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Matrix Organization
They are those that comes between fully functional and fully project
organizational structure.
The project manager works with the functional manager for timely
completion of project.
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Advantages of Matrix Organization
Flexibility
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Disadvantages of Matrix Organization
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Topics (Part 4)
FORMS OF BUSINESS ORGANIZATION
Concept of Ownership organization
Types of ownership
1. Individual ownership
2. Partnership
3. Joint stock company
Private and public limited company,
4. Co-operative organizations
5. State ownership
Public corporation
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Ownership Organisation
A firm is an Ownership organisation which combine the
factors of production in a plant for the purpose of producing goods
or services and selling them at profit.
• Business
Business may be defined as an activity in which different
persons exchange something of value, whether goods or service,
for mutual gain or profit.
• Factors
Size and nature of organisation
Technical difficulties
Market competition and scope of articles in markets
Capital required
Limitations and restriction put forth by govt.
Types of Ownership
Joint Sector
PRIVATE SECTOR
Private sector organizations, as the name indicates, are exclusively
owned by private individuals.
Ease of coordination
Promptness in decision-making
Flexibility in management
All the qualities required for success in business are rarely found in a
single person
Uncertainty of duration as the firm may cease to exist with the death of
the proprietor
2. Partnership Organization
Owned by 2 or more persons who share the power, responsibilities
and profits according to an agreement reached amongst themselves.
Person may possess exceptional business ability, experience, talent
but no capital, then he can have a financing partner (vice versa).
“Partnership deed” – written agreement
Indian partnership act defines partnership as the relation between
persons who have agreed to share profits of a business carried on by
all or any of them acting for all.
The contribution of the partners in running the business need not be
same.
2. Partnership Organization
The partnership is created by mutual consent and voluntary agreement.
Registration of a business under partnership is essential under shops and
establishment act in order to take legal help in enforcing the terms of
agreement on the partners.
Every partner has an unlimited liability in respect of the firm’s debt and
limitation of the liability through mutual agreement is not possible legally
under partnership.
active partners
sleeping partners
nominal partners
secret partners
minor partners
Advantages of Partnership Organization
Ease of formation as there are very little legal formalities
Larger financial resources as compared to single ownership
Balanced judgment as the partners possesses various sorts of talent,
expertise and experience
Adequate credit availability because of unlimited liabilities of the
partners
Flexibility of operation
Secrecy in business
Losses, if any, are shared by the partners
Disadvantages of Partnership Organization
A private limited company need not make the prospectus, accounts and
other particulars open to public.
The government also does not interfere on the working of the company.
A private limited company, while conferring the advantage of limited
liability, allows a business to be privately owned and managed.
b) Public Ltd company
It is opened to general public
This control is necessary to protect the interest of the shareholders and the
members of the public.
The affairs of the public limited company should be made open to public by
publishing in leading newspapers.
The public limited companies can advertise to offer its share to general public
through a prospectus and there is no restriction on the transfer of shares
Private Ltd Company Vs Public Ltd Company
Limited liability
Ease of expansion
Slow decision-making
4. Co-operative Organization
Its an Organisation where in persons voluntarily associate as human beings
for the fulfillment of their common economic interests.
Set up with a primary objective of helping its members rather than making
profit.
The primary motive of a cooperative society is to provide maximum
service to its members and not to make profits.
This does not, however, mean that a co-operative does not work for profit
at all.
Whatever is the profit, it will be partly distributed as bonus to its members.
Types
1. Producers Co-operative society
2. Consumers Co-operative society
3. Housing Co-operative society
4. Co-operative Credit society
1. Producer’s Co-operative society
They are formed to protect the interest of small producers by
making available items of their need for production (like raw
materials, tools etc)
For buying and selling the products, produced/cultivated by the
members to eliminate middlemen and get better prices.
Eg: handlooms, coir, handicrafts etc.
Formed for the purpose of getting plots or constructing houses for needy
persons by providing loans, reducing cost of construction etc.
Democratic management
Limited liability
Lack of secrecy
Insufficient motivation
1. Departmental organizations
2. Public corporations
3. Government companies
1. Departmental Organizations
It’s the business organisation which are owned, managed and run by the
govt: or local bodies like municipality, district board etc.
Generally done in the case of water supply, electricity, gas, bus, railways,
navigation etc.
Though the total capital is provided by the government, they have separate
entity and enjoy independence in matters related to appointment,
promotions etc.
Public service rather than profit maximization becomes the main aim of
such corporations.
A govt. company is any company in which not less than 51% of the share
capital is held by the Central or State govt: or partly by both.
It combines the best aspects of both private sector and public sector
organizations and aims at achieving the task of social justice through
efficient use of resources.
Joint sector firms can be a pure Indian firm or an Indian firm with
foreign collaboration
Advantages of Joint Sector
Combines the best aspects of both private sector and public sector
organizations.
Inadequate accountability