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1st Module Assessment - AMIGO Operations 28

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Question 1
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Why is a vision in an organisation's value system important?

' a. To prioritize profits over customer satisfaction


' b. To uphold long-term business traditions and practices
' c. To focus on individual goals and achievements
; d. To create and bring value to customers and stakeholders, balancing between meeting needs and requirements
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Question 2
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What are operational resources?

' a. Marketing and sales resources for meeting customers' expectations.


; b. A variety of company resources such as machinery, people, resources, vendors, and technology.
' c. The management of supply chain and competitors' strengths and weaknesses.
' d. Processes used for creating and distributing products and services.
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Question 3
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What is considered an important part of an effective process in 'People' element in Operational Excellence?

' a. Introduction of flexible work routines


; b. Consistency in following agreed procedures
' c. Allocation of unused information
' d. Utilization of diverse skills and knowledge
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Question 4
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What common theme do strategic planning and strategic construction share?

' a. The adoption of innovative resource allocation strategies


; b. The concept or foundation of a strategy
' c. The insistence on traditional business models
' d. The inclusion of workforce diversity as a company value
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Question 5
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What is the definition of essential competitive development according to the text?

; a. The ability to provide a quality product or service at a fair price that consistently meets customer needs
' b. Continuous innovation and undifferentiated products
' c. Duplication of competitor's offerings
' d. High production speed and low inventory levels
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Question 6
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What does the first step in building a successful strategy require looking at?

; a. Targeted market, customers, offerings, and adapting to change and challenges


' b. Regulatory compliance, legal implications, and contractual obligations
' c. HR policies, employee turnover, and workforce skill enhancement
' d. Business operations, investments, and tax structures
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Question 7
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What are the two key factors that define operational goals?

' a. Technological advancements and financial budgets


' b. Business projections and marketing principles
' c. Customer objectives and operational processes
; d. Market requirements and operational resources
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Question 8
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What is the purpose of an operating strategy?

' a. Creating unique business above-market strategies


; b. Linking operation level decisions to business strategies
' c. Making everyday operational decisions
' d. Developing long-term market objectives
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Question 9
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What did Hill's framework for developing a strategic plan consist of?

; a. Five steps, including defining business objectives and providing necessary infrastructure to support operation
' b. Six steps, concentrating on market analysis and budget allocation
' c. Seven steps, placing emphasis on organisational guidance and profits
' d. Three steps, mostly focusing on marketing strategies
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Question 10
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According to Black and Lewis (1997), how do they define Operational Strategy?

' a. Determining the immediate capabilities of work without relation to the overall strategy
' b. Planning short-term work capacities without considering contribution to the overall strategy
; c. Decisions shaping the long-term capacity of work regardless of its nature and contribution to the overall strategy
' d. Deciding the daily capacity of work irrespective of its role in the overall strategy
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Question 11
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What should an Organisation Strategy guide?

' a. Budget allocation decisions


; b. The decisions of the structure and the emergence of the operational skills
' c. Branding and advertising decisions
' d. Market expansion decisions
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Question 12
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Which aspect of the business environment should the strategy be related to according to the text?

; a. A broad set of external factors, such as economic power in the industry and social values
' b. Regulatory compliance and legal frameworks
' c. Internal factors, such as corporate strengths and weaknesses only
' d. Short-term economic indicators and competitor financial performance
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Question 13
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What does the Operations Strategy Framework take into consideration?

' a. Technology and infrastructure assessment


; b. Business/business strategy and market/demand analysis
' c. Human resources and talent management
' d. Financial analysis and external investment
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Question 14
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What does an operational strategy do to ensure customer expectations are met?

' a. Improving corporate branding


' b. Redefining market segments
' c. Improving customer awareness
; d. Developing new products
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Question 15
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What factors must be considered for determining the organisation’s Competitive Strategy, as outlined in the text?

' a. Sector, market spread, , and warnings to the industry.


; b. Industry, market size, and threats to the industry.
' c. Vertical, market size,.
' d. Zone, market range, market growth status,and intimidations to the industry.
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Question 16
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What is the importance of an Organisation Strategy?

' a. An Organisation Strategy focuses on sustainability and corporate social responsibility.


' b. An Organisation Strategy facilitates individual employee growth.
' c. An Organisation Strategy ensures infrastructure development.
; d. An Organisation Strategy is essential for competition and success, and without a solid operating strategy, companies fail
to keep pace with changing markets and lose strategic competitors.
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Question 17
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What components form a key part of a strategic plan?

' a. Financial guidelines, organizational development, human resources, and external partnerships drive strategic planning.
' b. Strategic deals, corporate innovation, data analytics, and product management form key components.
; c. Operation operations, work, purchasing, manufacturing, and distribution are some critical areas for overall operation.
' d. Sales operations, market research, technology, and logistics are fundamental areas of focus.
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