CAREER OBJECTIVE Seeking a challenging position in a high-level professional environment and to secure a responsible career opportunity to fully utilize my 3 years of expertise and skills, while making a significant contribution to the success of the company.
SELF PROFILE Capacity to work as part of a team and individually by applying my skills and learning new skills to achieve the goals. Ability to approach things with a positive and practical attitude is my greatest strength.
EDUCATION QUALIFICATION Examination Institution Year Masters in BA Simplilearn Pursuing (Executive)
MBA Manasa College of Management Pursuing (Executive)
BCA East West College of Management 2017
PUC Carmel PU College 2012
ICSE Varin International Residential School 2010
WORK EXPERIENCE 1. Working as a Player Support at Pole to Win. (2021-Pesent)
Roles and Responsibilities
• Handling tickets and customer queries on Chat, E-mails and Social Media. • Escalation Handling • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution • Educate customers on services and processes • Working with SME’s across all cross-functional teams to bring ideas and prepare business case. • Achieve agreed KPIs and Objectives 2. 4 years of working experience at DIVA SUITES as a Customer Relationship Executive. (2016-2020)
Roles and Responsibilities
• Promote and market the business.
• Plan and organised accommodation, catering, and hotel service. • Building and maintaining profitable relationship with key customer. • Meet and greet customer. • Deal with customer complaints and comments. • Address problem and troubleshoot accordingly. • Understanding key customer individual needs and addressing them.
STRENGTH
• Open to new ideas
• Operate independently or within a team • Quick learner • Hardworking and dedicated • Leadership Qualities • Problem solving and decision making • Strong work ethics • Ability to complete work in the given time
SKILLS
• Ability to embrace constant change with flexibility and good grace.
• Ability to multi-task successfully. • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. • Enthusiasm and strong self-motivation. • Able to work with a cross-functional team.
PERSONAL DETAILS Name Sandesh Naik K L Date of Birth 17th September 1994 Father’s Name Lakshmana K S Languages English, Kannada, Hindi Known Address #46, 1st Main 2nd Cross, Mount Senoria School, FF Layout, Laggere, Bangalore - 560058
