Unit 3 Summary - Object Oriented Programming in Management Information System
Sales and Distribution
- Sales and distribution systems help organizations stay competitive by improving profit margins and
customer service.
- Integrated with Distribution Requirements Planning (DRP) to manage single-site or multi-site
organizations.
- Sales Activities: Includes inquiries, quotations, sales orders, contracts, shipment, invoicing, and
after-sales support.
- Order Processing: Manages inquiries, quotations, contracts, availability checks, and invoicing.
- Subsystems: Master Data Management, Order Management, Warehouse Management, Shipping,
Billing, Pricing.
ERP System Modules
1. Finance:
- Financial Accounting: Centralized financial tracking for decision-making across organizations.
- Investment Management: Supports investment planning and monitoring.
- Controlling: Tracks internal costs with reports for profitability analysis.
- Treasury: Manages payments, integrates division data for liquidity and risk management.
2. Materials Management:
- Purchasing: Integrates with other ERP modules to streamline procurement and invoice
verification.
- Vendor Evaluation: Optimizes procurement by evaluating vendors.
- Inventory Management: Monitors stock levels and manages physical inventory.
3. Manufacturing:
- Provides full integration for manufacturing applications like material planning and quality
management.
4. Human Resource:
- Manages personnel records, payroll, and organizational needs, supporting international
operations.
Electronic Customer Relationship Management (e-CRM)
1. Features:
- Customer Data Management: Collects data from digital sources to enhance customer
experience.
- Automation: Automates tasks like email campaigns and customer segmentation.
- Personalization: Tailors communication based on customer data.
2. CRM vs e-CRM:
- e-CRM offers wider coverage and real-time responses using digital tools, compared to traditional
CRM.
3. Evolving e-CRM:
- Incorporates AI, machine learning, and IoT to enhance customer relationships with predictive
analytics.
