Airline Ticketing

AIRLINE
TICKETING
A.T.R
Department

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 Airline Ticketing

CONTENTS

Before you Start…………………………………………………...….4

Introduction to Amadeus Electronic Ticketing………………………..5

General Conditions for Amadeus Electronic Ticketing……………….6

Airline-specific Conditions………………………………………….....7

Amadeus Electronic Ticketing Eligibility Indicator in Availability….9

Issuing Amadeus Electronic Tickets…………………………………..11

Displaying Amadeus Electronic Ticket Records……………………...15

Amadeus Electronic Ticket History…………………………………..21

Revalidating Amadeus Electronic Tickets…………………………….25

Exchanging (Re-issuing) Amadeus Electronic Tickets……………….29

Voiding Amadeus Electronic Tickets………………………………….36

Amadeus Electronic Ticket Itinerary Receipt………………………...39

Airline Participant In E- Ticket Process…………………………………..

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 Airline Ticketing

Before You Start

This training module describes the specific activities carried out by airline or
travel agency staff to issue and manage e-tickets.

Where Do I Go for Help?

If you experience problems when issuing or modifying e- tickets in Amadeus,

you can consult the Amadeus Online Help pages by entering the following:
HE ETT

The help pages can also be displayed by a specific transaction. Here, for
example, is the entry to display information about the TWD transaction, which
is used to display e-ticket records:
HE TWD

The following table lists other pages containing ticketing information:

Amadeus Information Description

Pages
HE TKT / HE CENTRAL Ticketing help index
HE ETT Amadeus Electronic Ticketing help
If you cannot find an answer here, contact your local help desk.

Amadeus Electronic Ticketing Airlines

For information about which airlines support e-ticketing in Amadeus, you can
consult the Amadeus Information Pages by entering one of the following:

Amadeus Information Description

Pages
HE ETTAIR Lists all Electronic Ticketing airlines and their applicable
markets
HE ETT XX XX = airline carrier code
Provides policy information for the applicable markets of
the airline carrier code specified

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 Airline Ticketing

Introduction to Amadeus
Electronic Ticketing

HE ETT

Electronic ticketing (e-ticketing) allows you to sell air transportation without

issuing printed tickets. It also allows passengers to check in and board
flights without holding printed tickets.
An electronic ticket (e-ticket or ET) means that paper coupons are replaced by
an e-ticket record that is stored in the Amadeus Electronic Ticket Server (ETS) or
in a carrier’s own e-ticket server. Only flight coupons are stored electronically; for
accounting and legal purposes, an e-ticket sale, depending on the office, may
generate the other normal ticketing documents (such as agent coupon and credit
card charge form) on paper.
In Amadeus, you can access existing e-ticket records to modify or cancel e-tickets,
even if the e-ticket records are stored in the carrier’s own e-ticket server.

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 Airline Ticketing

Introduction to Amadeus Electronic Ticketing

General Conditions for Amadeus Electronic Ticketing

In order for you to issue e-tickets, the following conditions are required:

 The office is authorized to issue e-tickets. The ELT field in the office profile
must be set to Y (Yes); this field determines whether or not the office can
issue e-tickets. If the ELT field is set to N (No), only paper tickets can be
issued
 A new or retrieved PNR is present
 You are not in temporary ticket (TY) mode
 In most cases, all flight segments in the itinerary must be with the same
airline. This airline is the validating carrier. To verify if interlining is possible,
refer to the Ticketing Agreement Table (TGAD entry)
 The retrieved PNR is present in the AAA. If the PNR is new, you must enter
ER (end and retrieve) before issuing the e-ticket
 The airline’s record locator must have been returned
 All flight segments in the same TST must be eligible for e-ticketing
 The ‘E’ indicator in the PNR can be sent to Amadeus in one of two ways:
a) Via the Amadeus Access Sell link
b) If an airline does not support Amadeus Access Sell, or if the link is down,
Amadeus can take the e-ticket eligibility information from the availability
display, updated by SSIM (standard schedule interchange messages), at
the time of sell
 In most cases, the e-ticketing indicator is shown on the availability display.
However, some airlines do not send the e-ticketing indicator to Amadeus in their
SSIM messages
 The presence of the E indicator in the segment in the PNR is proof that the
segment is eligible for e-ticketing
.

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 Airline Ticketing

Introduction to Amadeus Electronic Ticketing

Airline-specific Conditions
In addition to the general conditions required in Amadeus, every airline that
supports e-ticketing has its own conditions, and these conditions may vary
between markets.
To see the list of markets that support e-ticketing, enter:

HEETTAIR

Partial System Response:

AIRLINE MARKET(S) REFERENCE

------- --------- ---------
AA AG AN AR AT AU AW BB BE BM BR BS BZ CA CH CL HEETTAA
CO CR CZ DE DK DO DM EC ES FR GB GD GF GP GR
GT GY HK HN HU IE IT JM JP KN LC LU MO MQ MS
MX MY NI NL NO NZ PA PH PL PT PY RO RE SE SG
SK SV TH TR TT TW US UY VE VC VS

AB GB CH IT NL HEETTAB
AC AG AN AR AT AU AW BB BE BM BR BS CA CH CL CR HEETTAC
CZ DE DK DM DO EE ES FI FR GB GD GF GP GR GY
HK HU IE IN IT JM JP KN LC LT LU MO MQ MS MT
MX MY NL NO NZ PL PT RE SE SG SK TH TR TT TW
US UY VC >MD
>

For information about the e-ticketing eligibility rules for a specific airline, make the
entry indicated in the Reference column. For example, to see the e-ticketing rules for
American Airlines, enter:
HEETTAA

Partial System Response:

MARKET REFERENCE
------ ---------
AR BS BZ CL CO CR CZ DK DO EC GT HN IN IT JM MX MS 22
NI NO PA PL PY SE SK SV UY VE
AT MS 64
AU HK JP MO MY NZ PH SG TW MS106
BE CH IS LU NL MS148
BM CA MS190
BR MS232
DE MS274
EASTERN CARIBBEAN ISLANDS: MS316
AG AW BB AN DM GD GY MS KN LC VC TT

ES FR GB GF GP GR HU IE MQ PT RE RO TR MS358
TH MS400
US MS442
>MD

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 Airline Ticketing

Introduction to Amadeus Electronic Ticketing

To display the rules for the airline concerned in a specific market, enter the line
reference indicated. For AA e-ticketing in CZ, for example, enter:
MS22

System Response:

AA E-TICKETING EN 3AUG06 1515Z

AA ELIGIBILITY RULES FOR E-TICKETING IN THE FOLLOWING MARKETS:
AR BS BZ CL CO CR CZ DK DO EC GT HN IN IT JM MX
NI NO PA PL PY SE SK SV UY VE
(Y - SUPPORTED, N - NOT SUPPORTED)
ABP ALLOWED :N FOID MANDATORY :N
INF TICKET ALLOWED :N MAX NUMBER OF PASSENGERS :9
UMNR TICKET ALLOWED :Y GROUP PNRS ALLOWED :Y
CONJUNCTION TKT ALLOWED :Y MAX NUMBER OF SEGMENTS :16
MULTI TOUR CODES ALLOWED :N OPEN SEGMENTS ALLOWED :Y
FY BULK ALLOWED :N CONF SEG MANDATORY WITH OPEN :Y
IT/BT FARES ALLOWED :Y WAITLISTED SEGMENTS ALLOWED :Y
NET REMIT ALLOWED :Y CONF SEG MANDATORY WITH W/L :N
NEGO FARES ALLOWED :Y PASSIVE SEGMENTS ALLOWED :Y
COMPANION FARES ALLOWED :N E INDICATOR WITH PNR CLAIM :Y
INTERLINE SEGMENTS ALLOWED ON THE FOLLOWING CARRIERS:
AM AS AQ AX AY BA CM CO CX DL EI HA HP IB KL LA NW QF TZ UA US
YX
NOTE: RULES MAY VARY FOR EACH INTERLINE AGREEMENT.
FOPS NOT ALLOWED: NONE >MD
>

The letters MD at the bottom of the screen indicate that more information is
available. To display it, enter:
MD

System Response:

AA E-TICKETING EN 3AUG06 1515Z

EXCHANGES ALLOWED: E-TKT TO E-TKT:Y
E-TKT TO PAPER:Y
PAPER TO E-TKT:Y

TRANSACTIONS:
DISPLAY (TWD): /ORG: Y /TVL: N
/FTI: Y /FLT: Y
/FOP: Y /RCI: N
/TKT: Y /FOID: N
HISTORY (TWH) :Y VOID (TWX) :Y
PRINT (TWP) :N REFUND (TWREF) :Y
REVALIDATION (TTP/ETRV) :N
NOTE: FOR INFORMATION ABOUT GENERAL CONDITIONS AND FORMATS
FOR E-TICKETING IN AMADEUS, ENTER: HE ETT

>MD
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 Airline Ticketing

>

Introduction to Amadeus Electronic Ticketing

Amadeus Electronic Ticketing Eligibility Indicator in

Availability
Airlines that support e-ticketing in Amadeus can show which routes qualify for e-
ticketing when you request an availability or schedule display (note that this is for
information purposes only). The letter E appears in the display immediately before
the number of stops in the flight line.
For example:
AN20AUGMELAKL/AQF
** AMADEUS AVAILABILITY - AN ** 125 SU 20AUG 0600
1 QF 033 J9 D9 Y9 B9 H9 K9 M9 /MEL I AKL I 0800 1325 E0/763
L9 W9 V9 O9 Q9 S9 X9
2 QF 039 J9 D9 Y9 B9 H9 K9 M9 /MEL I AKL I 1815 2340 E0/763
L9 W9 V9 O9 Q9 S9 X9
3 QF 446 J9 D6 Y9 B9 H9 K9 M9 /MEL D SYDQF 1600 1720 E0/763
L9 W9 V9 O9 Q9 S9 X0
QF 049 J9 D0 Y9 B9 H9 K9 M9 /SYD I AKL I 1830 2325 E0/763
L9 W9 V9 O9 Q9 S9 X4
4 QF 003 J9 D9 Y9 B9 H9 K9 M9 /MEL I SYD I 0715 0835 E0/744
L9 W9 V9 O9 Q9 S9 X9
QF 115 F7 A7 J9 D9 Y9 B9 H0 /SYD I AKL I 1000 1455 E0/744
K0 M0 L0 W0 V0 O0 Q0 S0 X0
5 QF 414 J9 D7 Y9 B9 H9 K9 M9 /MEL D SYDQF 0800 0920 E0/762
L9 W9 V9 O9 Q9 S9 X9
QF 043 J9 D9 Y9 B9 H9 K9 M9 /SYD I AKL I 1045 1540 E0/742
L9 W9 V9 O9 Q9 S9 X9
6 QF 408 J9 D9 Y9 B9 H9 K9 M9 /MEL D SYDQF 0700 0820 E0/762
L9 W9 V9 O9 Q9 S9 X1

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 Airline Ticketing

Introduction to Amadeus Electronic Ticketing

Amadeus Electronic Ticketing Eligibility Indicator in

PNRs
After you sell a flight that is an e-ticketing candidate, an indicator appears in the
PNR display at the end of the flight segment, as follows:
--- RLR ---
RP/AKLN22CTS/AKLN22CTS AA/SU 6MAR06/1148Z ZIN6WX
1.SMITH/MARY MRS
2 QF 033 Y 20AUG 7 MELAKL HK1 I 0800 1325 *1A/E*
3 AP 2134234
4 TK OK06MAR/AKLN22CTS
5 FP CASH
6 FV QF
>

This e-ticket indicator is returned by the airline or obtained by Amadeus from

schedule information stored in the system, and is checked by the system during
the process of issuing an e-ticket.

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 Airline Ticketing

Issuing Amadeus Electronic Tickets

HE ETI

You can issue an e-ticket from a new or retrieved PNR.

Here, for example, is a PNR that contains an eligible itinerary, as indicated by the e-
ticket eligibility indicator in the flight segment:
--- TST RLR ---
RP/AKLN22CTS/AKLN22CTS AA/SU 6MAR06/1150Z ZIN6WX
1.SMITH/MARY MRS
2 QF 033 Y 20AUG 7 MELAKL HK1 I 0800 1325 *1A/E*
3 AP 2134234
4 TK OK06MAR/AKLN22CTS
5 FM *M*9
6 FP CASH
7 FV QF
>

STEPS TO ISSUE TICKET

1 VALIDATING CARRIER FV XX
WHERE XX IS THE CODE OF THE AIRLINE YOU ARE
ISSUING

2 PRICE PNR IN NAIRA FXP

OR
PRICE PNR IN DOLLARS FXP/R,FC-USD

3 IF MORE THAN ONE FARE FXT3

SELECT WITH THE LINE

4 FORM OF PAYMENT FP CASH

5 COMMISSION FM9
IF ZERO COMMISION FM0

6 END TRANSACTION RF YOUR NAME

ER

7 ISSUE THE TICKET TTP

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 Airline Ticketing

Issuing Amadeus Electronic Tickets

System Response:

When you make a TTP entry in Amadeus to issue an e-ticket, the system sends
the flight coupons as a message to the airline. If the airline accepts the e-ticket
request, the information is stored in the Amadeus Electronic Ticketing system or in
the airline’s own system as an e-ticket record. For example:
--- TST RLR ---
RP/AKLN22CTS/AKLN22CTS AA/SU 6MAR06/1150Z ZIN6WX
1.SMITH/MARY MRS
2 QF 033 Y 20AUG 7 MELAKL HK1 I 0800 1325 *1A/E*
3 AP 2134234
4 TK OK06MAR/AKLN22CTS
5 FM *M*9
6 FP CASH
7 FV QF

If the airline does not reply to an e-ticket request within approximately 30

seconds, the system cancels the ticketing process and displays the following
message:
>TTP
ELECTRONIC TICKET ABORTED - RESUBMIT REQUEST
>

If the ELT field in the office profile is set to N (No), the system displays the
following message:
>TTP
LOCATION NOT VALID FOR E-TICKET

If the e-ticket request fails because it does not meet all the necessary conditions,
for example, if each segment in the PNR does not have an e-ticketing indicator, the
system displays the following message:
>TTP
ETKT DISALLOWED – NEED ET INDICATOR

If the airline does not allow e-ticketing in the market, the system displays the
following message:
>TTP
AIRLINE PROHIBITS E-TICKET

If the e-ticket request is rejected by the airline, a reject message from the airline is
displayed. For example:
>TTP
BA: UNABLE TO PROCESS ETICKET ERROR CODE 132
>

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 Airline Ticketing

Issuing Amadeus Electronic Tickets

When an e-ticket is successfully issued, the following elements in the PNR are
updated:

Element Update
TK As for a paper ticket, plus the e-ticket indicator (ETXX,
where XX is the two-letter airline code).
FA As for a paper ticket, plus the e-ticket indicator (ETXX,
where XX is the two-letter airline code).
After an e-ticket has been issued, you cannot cancel
the FA element. This restriction is necessary in order
to keep the PNR in sync with the e-ticket record. To
reissue an e-ticket, therefore, you must include
segment or passenger association in your TTP entry.
FB As for a paper ticket: the AIR sequence number, the
entry used to generate the AIR, and the passenger
and segment association.

For example:
--- TST RLR ---
RP/AKLN22CTS/AKLN22CTS OC/PR 6MAR06/1151Z ZIN6WX
1.SMITH/MARY MRS
2 QF 033 Y 20AUG 7 MELAKL HK1 I 0800 1325 *1A/E*
3 AP 2134234
4 TK OK06MAR/AKLN22CTS//ETQF
5 FA PAX 081-1688283501/ETQF/NZD906.00/07MAR06/AKLN22CTS/24000
012/S2
6 FB PAX 0700000006 TTP/ET OK ETICKET OFFER ITIN/RCPT*ADV
PHOTO ID REQUIRED/S2
7 FM PAX *P*9/S2
8 FP CASH
9 FV QF
>

For airlines using Amadeus Central Ticketing, e-ticket sales are automatically
included in sales reports and reported to the BSP or ARC in the same way as
paper tickets.

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 Airline Ticketing

Issuing Amadeus Electronic Tickets

TTP Options for Amadeus Electronic Ticketing

The following options can be included in the TTP entry:

Table: TTP Options with E-ticketing

Entry Explanation
TTP Issues an e-ticket.

TTP/T1 Issues an e-ticket for a specific TST.

An e-ticket can be issued for a single TST only; this
entry is used when the PNR contains more than one
TST.
.
TTP/S3-4 Issues an e-ticket for specific flight segments only.

TTP/P1-2 Issues an e-ticket for specific passengers only.

TTP/P3 Issues an e-ticket for single passengers

When issuing e-tickets, you can include other ticketing options in the TTP entry.

Information about all the TTP options is available in the Amadeus Online Help
page for issuing tickets. To display it, enter:
HE TTP

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 Airline Ticketing

Displaying Amadeus Electronic

Ticket Records

HE ETD

When you successfully issue an e-ticket, an e-ticket record is stored in the airline’s
electronic ticketing database (ETDB). Once the e-ticket record has been stored in
the ETDB, it can still be displayed in Amadeus.
Here, for example, is a PNR for which an e-ticket has been issued:
--- TST RLR ---
RP/AKLN22CTS/AKLN22CTS OC/PR 6MAR06/1151Z ZIN6WX
1.SMITH/MARY MRS
2 QF 033 Y 20AUG 7 MELAKL HK1 I 0800 1325 *1A/E*
3 AP 2134234
4 TK OK06MAR/AKLN22CTS//ETQF
5 FA PAX 081-1688283501/ETQF/NZD906.00/07MAR06/AKLN22CTS/24000
012/S2
6 FB PAX 0700000006 TTP/ET OK ETICKET OFFER ITIN/RCPT*ADV
PHOTO ID REQUIRED/S2
7 FM PAX *P*9/S2
8 FP CASH
9 FV QF
>

When an e-ticket is issued, Amadeus sends the following information from the
PNR and the TST to the ETDB:

 The e-ticket number (from the logical ticket stock)

 The passenger name
 The flight segments (from the itinerary)
 The fare, taxes, and total amount (from the TST)
 Frequent flyer information (if applicable)
The response from the ETDB is used by Amadeus to build the e- ticket record
display. To display the e-ticket record, when there is only one FA element in the
PNR, enter:
TWD

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 Airline Ticketing

Displaying Amadeus Electronic Ticket Records

System Response:

The e- ticket record display is automatically formatted by the system to resemble a

cryptic TST, as follows:
TKT-0811688283501 RCI- 1A LOC-ZIN6WX
OD-MELAKL SI FCMI-0 POI-AKL DOI-07MAR06 IOI-24000012
1.SMITH/MARYMRS ADT ST
1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K
AKL
FARE F AUD 686.00
EQUIV NZD 868.00 BSR 1.265182
TAX NZD 38.00AU
TOTAL NZD 906.00
/FC MEL QF AKL447.70NUC447.70END ROE1.532242
FP CASH
>

The following table explains the components in the header line:

Table: Components in Header Line

Component Explanation

TKT-0811688283501 E-ticket number

RCI- Confirmation number (if returned by the

ETDB). This field is currently only used
by Varig (RG).

LOC-ZIN6WX Record locator

Here is the first line of the e-ticket record display:

OD-MELAKL SI FCMI-0 POI-AKL DOI-07MAR06 IOI-24000012

The following table explains the components in the first line:

Table: Components in First Line

Component Explanation

OD-MELAKL Origin and destination

SI Sale indicator

FCMI-O Fare calculation mode indicator

POI-AKL Place of issue

DOI-07MAR06 Date of issue

IOI-24000012 IATA number of the issuing office

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 Airline Ticketing

Here is the itinerary, including the passenger name, the flight segments, and the
status of each segment:

Displaying Amadeus Electronic Ticket Records

1.SMITH/MARYMRS ADT ST
1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K
AKL

The following table explains the possible status codes of a flight segment in an e-
ticket record display:
Table: Flight Status Codes

Status Indicates
A Airport control
C Checked-in
E Exchanged
F Flown/ used
G Passenger must be rerouted due to flight
interruption
I Irregular operations
L Lifted/ boarded
O Open for use
P Printed
Q Revoked
R Refunded
S Suspended
V Voided
X Print exchanged

Airline offices can indicate a reason for an involuntary change to the itinerary (such
as a rerouting), a change in flight accommodation (such as an upgrade or a
downgrade). The involuntary indicator appears in the I column. The following table
explains the possible involuntary indicators that can appear in this column:
Table: Involuntary Change Indicators

Involuntary Indicator Indicates

C Involuntary downgrade. Passenger compensated.
D Diversion
I No reason given.
L Labor-related activity (for example strike action).
N Involuntary downgrade. Passenger not compensated.
O Oversale
S Schedule change
U Involuntary upgrade

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 Airline Ticketing

W Delay related to the weather or initiated by Air Traffic

Control
X Cancellation

Displaying Amadeus Electronic Ticket Records

Here is the fare information, including fare, taxes, total, and the fare calculation:
FARE F AUD 686.00
EQUIV NZD 868.00 BSR 1.265182
TAX NZD 38.00AU
TOTAL NZD 906.00
/FC MEL QF AKL447.70NUC447.70END ROE1.532242

Finally, here is the form of payment:

FP CASH

TWD Options
The TWD entry without any options is used when there is a new or retrieved PNR
present and there is only one FA element.
Here is the option that can be used with the TWD entry to display an e-ticket
record from a PNR:

Entry Explanation
TWD/L10 Displays the e-ticket record for a specific FA
element, by line number.
This entry is required when there is more than
one FA element in the PNR.

Here are the options to display e-ticket records when a PNR is not present:
Table: Display Options for E-Ticket Records with No PNR Present

Entry Explanation
TWD/TKT005-1234567890 Displays a specific e-ticket record by the e-ticket
number.

Redisplaying an Active Amadeus Electronic Ticket

Record
When an e-ticket record is displayed, it remains active for 60 minutes or until you
display another e-ticket record, whichever comes first.
An e-ticket record can be redisplayed at any time while it is still active. Enter:

TWDRT

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 Airline Ticketing

Displaying an Amadeus Electronic Ticket Record List

When you make a TWD entry to display a specific e-ticket record, without a PNR
present and without specifying the ticket number, the system may find more than
one e-ticket record that matches the search criteria. In this case, a list of the
matching e-ticket records is displayed. For example:
TKT NBR NAME DOT FLT NBR 1ST SEG
1 0811688283502 SMITH 20AUG QF033 MELAKL
2 0811688283501 SMITH 20AUG QF033 MELAKL
3 0811688283503 SMITH 20AUG QF033 MELAKL
>

You can display an individual record from the list by making the TWD entry again,
along with the line number. To display the second e-ticket record in the list, for
example, enter:
TWD/2

System Response:
TKT-0811688283501 RCI- 1A LOC-ZIN6WX
OD-MELAKL SI-SOTO FCMI-0 POI-AKL DOI-07MAR06 IOI-24000012
1.SMITH/MARYMRS ADT ST
1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K
AKL
FARE F AUD 686.00
EQUIV NZD 868.00 BSR 1.265182
TAX NZD 38.00AU
TOTAL NZD 906.00
/FC MEL QF AKL447.70NUC447.70END ROE1.532242
FP CASH
>

To redisplay the list after displaying an individual e-ticket record, enter:

TWDRL

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 Airline Ticketing

Displaying Amadeus Electronic Ticket Records

Displaying an Old ET Record from a New ET Record

If you have exchanged an e-ticket, you can display the original e-ticket record
from the new e-ticket display. To do this, first display the new e-ticket record
by entering TWD:
System Response:

TKT-1252499001004 RCI- 1A LOC-ZYSXIF

OD-LHRNCE SI-SITI FCMI-1 POI-LON DOI-10SEP01 IOI-91499623
1.CLARKE/FINLAY ADT S I

1 OLHR BA 342 C 30OCT 0855 OK C1W O 20NOV 30K

NCE
FARE R GBP 509.00
TAX PD 10.00GB The status of the new e-
TAX PD 8.40UB ticket is O (Open)
TOTAL GBP 509.00
/FC LON BA NCE740.20NUC740.20END ROE0.687645
FO 125-2499001003LON10SEP01/91499623/1252499001003
FP CASH

Then, to display the original e-ticket record, enter:

TWD/O*

System Response:
TKT-1252499001003 RCI- 1A LOC-ZYSXIF
OD-LHRNCE SI-SITI FCMI-0 POI-LON DOI-10SEP01 IOI-91499623
1.CLARKE/FINLAY ADT S I
1 OLHR BA 342 C 30OCT 0855 OK C1W E 30K
NCE
FARE F GBP 509.00
TAX GBP 10.00GB The status of the original
TAX GBP 8.40UB
e-ticket is E (Exchanged)
TOTAL GBP 527.40
/FC LON BA NCE740.20NUC740.20END ROE0.687645
FP CASH
SAC-0125004430926

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 Airline Ticketing

Note that with the original e-ticket display the coupon status shows ‘E’ for
exchanged, and with the new e-ticket display the coupon status shows
‘O’ for open.

Amadeus Electronic Ticket History

HE
ETD

Some airlines support the e-ticket history display. To find out if the airline that you
are interested in supports the history feature, check the airline-specific help page.

BA E-TICKETING EN 9MAY06 1424Z

EXCHANGES ALLOWED: E-TKT TO E-TKT:Y
E-TKT TO PAPER:Y
PAPER TO E-TKT:N

TRANSACTIONS:
DISPLAY (TWD): /ORG:N /TVL:Y
/FTI:Y /FLT:Y
/FOP:Y /RCI:N
/TKT:Y
HISTORY (TWH) :Y VOID (TWX) :Y
PRINT (TWP) (US ONLY) :N REFUND (TWREF) :N
REVALIDATION (TTP/ETRV) :N
NOTE: FOR INFORMATION ABOUT GENERAL CONDITIONS AND FORMATS
FOR E-TICKETING IN AMADEUS, ENTER: HE ETT

To display the e-ticket history, first display the e-ticket record then enter:

TWH

When you make the history entry, the system sends a message to the airline’s
e-ticket database and requests the history display. Different airlines format
their e-ticket history display differently, and they do not all show exactly the
same information.
However, in general, the e-ticket history is ordered by coupon and shows
the changes in coupon status.
The following pages show some examples of e-ticketing history displays for
several airlines. The e-ticket record is shown first, followed by the response to
the TWH entry.

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 Airline Ticketing

Amadeus Electronic Ticket History

Example 1: Delta Airlines (DL)

An e-ticket record:

TKT-0067009052520 RCI- 1A LOC-YPRNU7

OD-PDXLAS SI-SITI FCMI-0 POI-HOU DOI-08MAY00 IOI-38963083
1.NAHMAN/ALAN ADT ST
1 O PDX DL 521 H 08MAY 1910 OK H F 2PC
LAS
FARE F USD 142.33
TAX USD 10.67US The status of coupon 1
TAX USD 2.50ZP
TAX USD 3.00XF is F (flown).
TOTAL USD 158.50
/FC PDX DL LAS142.33H USD142.33END ZP PDX2.50XF PDX3
FP CCAX378500000022009/0102/A831737

TWH

System Response:

The status changes from O (open)

to C (checked in) to L (lifted).
TICKET HISTORY DISPLAY
TKT-0067009052520
CPN FRM/TO FLT CL DATE ST OFFICE ID SIGN TIME/DATE
1 PDXLAS DL521 H 08MAY L PDX DL CHNG 0150Z09MAY00
DL521 H 08MAY C PDX DL CHNG 0145Z09MAY00
DL521 H 08MAY O PDX1S210B 0321SI/SU 1609Z08MAY00

Example 2: Continental Airlines (CO)

An e-ticket record:
TKT-0057007933848 RCI- 1A LOC-YTTS2A
OD-HOUHOU SI-SITI FCMI-E POI-NCE DOI-03MAY00 IOI-38963083
1.KHAN/NADEsM ADT ST
1 O IAH CO 753 Y 08MAY 1145 OK Y8/K050 F 2PC
2 O PDX CO 1050 Y 12MAY 1455 OK Y8/K050 O 2PC
IAH
FARE F USD 1440.78
TAX USD 108.05US Coupon 1 is flown,
TAX USD 5.00ZP coupon 2 is open.
TAX USD 3.00XF
TOTAL USD 1556.83
/FC HOU CO PDX Q9.30 711.09Y8/K050 CO HOU Q9.30 711.09Y8/K050 US
D1440.78END ZP IAH2.50PDX2.50XF PDX3 FE CO/COEX ONLY/NON-END

FP CCAX300004938111005/0302/A969381

TWH

Page 21 of 47
 Airline Ticketing

Amadeus Electronic Ticket History

System Response:
KHAN/NADEEM 00570079338485 $USD 1556.83
FP CCAX300004938111005/0302/969381
HOU 1A SU 03MAY1905Z 389630 CO History of coupon 1
CPN 1 CHECKED-IN
IAH PD KH 08MAY1618Z 890918 CO
CPN 1 USED
IAH PD SS 08MAY1716Z 000000 CO Coupon 2 is not in the
***END OF DISPLAY*** history, as it is still open.

Example 2: Lufthansa (LH)

An e-ticket record:
TKT-2209654396408 RCI- 1A LOC-YV6HQD
OD- SI-SOTO FCMI-0 POI-FRA DOI-05MAR06 IOI-23260882
1.WARD/ROSANNA ADT ST
1 CDG LH 4191 Y 07MAR 1810 OK Y2F O 31MAR 2PC
2 FRA LH OPEN Y Y2F O 2PC
CDG
FARE F EUR 607.00
TAX EUR 4.97 QX
TAX EUR 18.42 YQ
TAX EUR 26.21 XT
TOTAL EUR 656.60
/FC PAR LH FRA270.13LH PAR270.13NUC540.26END ROE1.123522XT EUR13
.00RA5.71DE3.92FR3.58FR
FP CASH

TWH

System Response:
ETKT FUNCTION NOT SUPPORTED FOR THIS CARRIER

Page 22 of 47
 Airline Ticketing

Revalidating Amadeus
Electronic Tickets

HE ETT then GP
ETR

An e-ticket can be revalidated after a change to the itinerary in the PNR

has occurred. Individual airlines have their own rules for revalidation.
Revalidation of e-tickets is not supported by all Airlines in all markets. For a list
of airline-specific E-ticketing policies, enter: He ETT XX (where xx is the Two-
character airline code)
You can revalidate an e-ticket when you change date/flight timing in a PNR
as long as there is

 No change to the fare

 No penalty:

 Same airline

 Same route

 Same class of service

 Revalidation is explicitly permitted in the fare rules

 The coupon status must be O or sometimes A

Here, for example, is a PNR for which an e-ticket has already been issued:
--- TST RLR ---
RP/LONBA0ETK/LONBA0ETK OC/PR 7JAN06/1649Z ZBCZRY
1.CORMACK/JAMES
2 BA1303 C 04MAY 6 ABZLHR HK1 0750 0835 1005 *1A/E*
3 AP LON – 208 41414141
4 TK OK07JAN/LONBA0ETK//ETBA
5 FA PAX 125-
2400000131/ETBA/GBP178.50/07JAN06/LONBA0ETK/91499 623/S2
6 FB PAX 0700000035 TTP OK ETICKET/S2
7 FP CASH
>

Page 23 of 47
 Airline Ticketing

Revalidating Amadeus Electronic Tickets

Assume that the date of the return flight has been changed from May 4 to May
5, and the flight segment rebooked, as follows:
--- TST RLR ---
RP/LONBA0ETK/LONBA0ETK OC/PR 7JAN06/1649Z ZBCZRY
1.CORMACK/JAMES
2 BA1303 C 05MAY 7 ABZLHR HK1 0835 1005 E 0
DESIGNATED NON-SMOKING SERVICE
SEE RTSVC
3 AP LON – 208 41414141
4 TK OK07JAN/LONBA0ETK//ETBA
5 FHE PAX 125-2400000131
6 FP CASH

There must be an FA or FHE element in the PNR display before you can
make the revalidation entry.
When the FA element is missing from the PNR display, create an FHE
element (manual e-ticket number) with the original ticket number. Then, make
the revalidation entry.
When you enter the FHE element manually, remember that not all airlines
support this entry. Although you can revalidate the e-ticket, this may cause
problems because no indication is given to the airline’s ticket server that the
revalidation concerns an e-ticket. In this case you must also include an OSI
or SSR in the PNR.
Next, display the e-ticket record using the TWD entry:
TKT-1252400000131 RCI- 1A LOC-ZBCZRY
OD-ABZLON SI-SITI FCMI-0 POI-LON DOI-11JAN06 IOI-91499623
1.CORMACK/james ADT ST
1 OABZ BA 1303 C 04MAY 0835 OK C1 O 2PC
LHR
FARE F GBP 171.00
TAX GBP 5.00GB
TAX GBP 2.50YQ
TOTAL GBP 178.50
/FC ABZ BA LON243.87NUC243.87END ROE0.701187
FP CASH
>

Revalidating Amadeus Electronic Tickets

Page 24 of 47
 Airline Ticketing

To revalidate the e-ticket, use the ETRV option in the TTP entry, as follows:

TTP/ETRV/L5/S2/E1

TTP Transaction code

/ETRV Slash followed by the e-ticket revalidation option

/L5 Slash followed by the letter L and the line number of

the FHE element in the PNR that contains the e-ticket
number
Note: When there is a rebooking in the itinerary, the FA
element is automatically moved to the PNR
history, and in its place an FHE element is
created.
/S2 Slash followed by the letter S and the number of the
changed segment in the PNR. Multiple segments can
be specified (/S2-3, for example).
If the PNR does not contain an FA element with the
original e-ticket number, it must be added to the PNR
in an FH element before revalidation. The FH entry
must include both passenger- and
segment-association.

/E1 Slash followed by the letter E and the number of the

original coupon in the e-ticket record. Multiple coupons
can be specified (/E1-2, for example). The coupon
numbers in the /E option must correspond to the
segments specified in the /S option.

Note: You should only revalidate the e-ticket after you have changed the
PNR. Otherwise, the airline’s e-ticket server will not know that the
passenger booking has been changed, and the passenger will not be
recognized by the airline’s departure control system. The revalidation
serves to synchronize the PNR and the e-ticket record.
System Response:
--- TST RLR ---
RP/LONBA0ETK/LONBA0ETK OC/PR 7JAN06/1649Z ZBCZRY
RF JL
1.CORMACK/JAMES
2 BA1303 C 05MAY 7 ABZLHR HK1 0835 1005 E 0
DESIGNATED NON-SMOKING SERVICE
SEE RTSVC
3 AP LON – 208 41414141
4 TK OK07JAN/LONBA0ETK//ETBA
5 FHE PAX 125-2400000131
6 FP CASH
>TTP/ETRV/L5/S2/E1
OK PROCESSED
>

Revalidating Amadeus Electronic Tickets

Page 25 of 47
 Airline Ticketing

NOTE: AN FV ELEMENT SHOWING THE VALIDATING CARRIER MUST BE

PRESENT IN THE PNR. FOR MORE INFORMATION ENTER: HE FV

IF THE PNR DOES NOT HAVE AN ORIGINAL E-TICKET NUMBER,

ENTER IT WITH THE FHE COMMAND MANUALLY ASSOCIATING IT TO
THE PASSENGER FOR A MULTI PASSENGER PNR.

EXAMPLE;

SINGLE PASSENGER FHE 125-1234567890

CONJUNCTION TICKET FHE 001-1234567890-91

PASSENGER ASSOCIATION FHE 057-1234567890/P2

FOR INFANT PASSENGER FHE INF125-4234567890

SEGMENT ASSOCIATION FHE 057-1234567890/S3-5

Page 26 of 47
 Airline Ticketing

Exchanging (Reissuing)
Amadeus Electronic Tickets

HE ETE, HE ETO, HE FO, HE STEPS

If you have to make a change to an e- ticket that is not allowed under the
revalidation rules, you must exchange the ticket. This is also known as
reissuing the ticket.
When you exchange an electronic ticket, you can create the FO element
either manually or automatically.
When you are exchanging an e- ticket, the following rules apply to the
original ticket (FO) element in the PNR:

 The E coupon indicator is required for the original issue document and for all
exchange documents
 The coupon number to be entered is the number of the first unused
coupon with status O (Open) or A (Airport control)
 Entering check digits is optional. If you do not include a check digit in your
entry the system will automatically create it for you. (For more information
on check digits, refer to HE DG)
 For conjunctive e-tickets, you only need to enter the first ticket number.
The last ticket number is not required, because it is determined by the
system automatically
 An e-ticket that is issued in exchange for an e-ticket cannot be voided

Page 27 of 47
 Airline Ticketing

Exchanging (Reissuing) Amadeus Electronic Tickets

REISSUE
EXAMPLE 1 No additional collection

STEP 1: Retrieve Passenger PNR

DELETE STORED FARE TTE/T1

PRICE PNR FXP USE FXT TO SELECT PREFERRED FARE IF MORE

THAN ONE FARE IS DISPLAYED

STEP 2 : TTI/EXCH/T1 -Update passenger TST for Exchange (re-issue)

T1 is the TST number

STEP 3: DISPLAY THE STORED FARE (TQT or TQT/T1) AND

UPDATE THE NOT VALID AFTER DATE AND BAGGAGE. THE TOTAL
SHOULD BE ZERO. CLICK ON UPDATE CLOSE THE WINDOW AND
END TRANSACTION

STEP 4: TWD - Display the E-ticket Record.

* If more than one passenger specify the FA line no: TWD/L6

STEP 5: FO* Creates FO element automatically.

If there is more than one FA element in the PNR you must specify

the FA line number and associate it to the passenger. e.g

FO*L7/P2For an infant passenger, enter: FO INF*L6

STEP 6: Insert the FO element into the PNR.

Note:After you enter FO* the FO line is displayed on the screen but it is
NOTInserted into the PNR, for example:
FO125-2214803445E1NBO18JUL07/00417012/125-2214803445E1

Once the FO line is displayed, simply move the cursor up to the FO line and
if necessary amend the date to correspond to original date of issue or any
additional options. Then press enter to insert it on the PNR.

Ether the received from and End Transaction. * Review the TST

STEP 7: TTP/T1 -Re-issue the E-TICKET

Page 28 of 47
 Airline Ticketing

Exchanging (Reissuing) Amadeus Electronic Tickets

Note:

If there are multiple passengers and multiple FA elements present in your PNR,
you must process each FA separately using Segment association and Passenger
association.

Example :

FO125-2214803445 E1 NBO18JUL07/ 00417012/P1 FOR

MULTIPLEPASSENGER PNR

FO INF 125-2214803445 E1 NBO18JUL07/ 00417012 FOR INFANT

PASSENGER

Page 29 of 47
 Airline Ticketing

Exchanging (Reissuing) Amadeus Electronic Tickets

EXAMPLE 2 Re issue with Additional collection of

change of reservation fee

STEP 1(a) Retrieve Passenger PNR

1(b) Modify your PNR as required with new itinerary.

DELETE STORED FARE TTE/T1 or TTE/ALL if multiple passenger

(T1 is the TST number)

PRICE PNR FXP if it is totally unused ticket

PRICE PNR FXP/R,10NOV11/S2-5 (some airlines permit past date pricing

for totally unused ticket)
USE FXT TO SELECT PREFERRED FARE IF MORE THAN ONE FARE
IS DISPLAYED e.g FXT2 to select fare and create TST for line 2

STEP 2 : TTI/EXCH/T1 - Update passenger TST for Re-issue

T1 is the TST number

STEP 3 : DISPLAY THE STORED FARE (TQT or TQT/T1)

ANDUPDATE THE NOT VALID AFTER DATE, BAGGAGE,
ENDORSEMENT BOX AND TOTAL BOX ACCORDINGLY

STEP 4: TWD - Display the E-ticket Record.

* If more than one passenger specify FA line no. TWD/L6

STEP 5 : FO* or FO*L? - To create the FO line

Note:After you enter FO* the FO line is displayed on the screen but it is NOT

Inserted into the PNR, for example:

FO125-2214803445E1NBO18JUL07/00417012/125-2214803445E1

Once the FO line is displayed, simply move the cursor up to the FO line and
if necessary amend the date to correspond to original date of issue or any
additional options. Then press enter to insert it on the PNR.

Cancel the FP lines in the PNR and enter the Old and the New Form of Payment

STEP 6 : FPO /CASH + /CASH Enter the Old and the New Form of Payment

Note :The PNR change flag (PC) must be removed before you can issuethe
ticket.

STEP 7 : TTF/T1 - Remove PNR change Flag

STEP 8 : Modify the FM LINE to FM0 because no commission is earned

ondate change fee.

End transaction

Step 9 : TTP/T1...the TST number may need to be specified.

© 2006 Amadeus s.a.s - All rights reserved 32

Page 30 of 47
 Airline Ticketing

Exchanging (Reissuing) Amadeus Electronic Tickets

EXAMPLE 3 Additional collection (upgrade) plus date change fee

STEP 1: Retrieve Passenger PNR

BOOK NEW DATES ACCORDINGLY on OLD or create NEW PNR

DELETE STORED FARE TTE/T1

PRICE PNR PRICE PNRFXP/R,10NOV11/S2-5

USE FXT TO SELECT PREFERRED FARE IF MORE THAN ONE FARE

IS DISPLAYED

STEP 2 : Calculate additional collection.

ADDITIONAL COLLECTION IS THE DIFFERENCE IN THE BASE
FARE PLUS THE DIFFERENCE IN NEW TAXES IF ANY.
STEP 3: TTI/EXCH/T1 –T1is theTST number for re-issue Reissue

STEP 4 : DISPLAY THE STORED FARE (TQT/T1) AND UPDATETHE

NOT VALID AFTER DATE, BAGGAGE, TAXES, ENDORSEMENT BOX
AND TOTAL ACCORDINGLY. CLICK ON UPDATE CLOSE THE
WINDOW AND END TRANSACTION

STEP 5: TWD - Display the E-ticket Record.

* If more than one passenger specify FA line no. TWD/L6

STEP 6 : FO* - Create FO line

Cancel the FP lines in the PNR and enter the Old and the New

Form Of Payment

STEP 7: FPO /CASH + /CASH

End Transaction * Review the TST

STEP 8: TTP/T1 -Re-issue the E-ticket

Page 31 of 47
 Airline Ticketing

Exchanging (Reissuing) Amadeus Electronic Tickets

EXAMPLE 4 Partly Used Ticket Collect date Change Fee only

STEP 1: Retrieve Passengers PNR if existing and book new segments

OR

STEP 2: Book New Segments and create GHOST Segments for the
flownsegments.
E.g. SS BA074K23JAN LOSLHR GK1/23300500/RECORD LOCATOR

PRICE PNR FXP /S2-5/R,10JAN09 TO PRICE THE WHOLE SEGMENT ON

THE ITINERARY AND PUT THE DATE THE TICKET WAS ISSUED
NB: The Ghost Segment will disappear after the pricing

USE FXT TO SELECT PREFERRED FARE IF MORE THAN ONE FARE

IS DISPLAYED

STEP 3 : TTU / T1 /S3 - Update the TST number with the

SEGMENTSYOU ARE RE ISSUING

STEP 4: TTI/EXCH/T1 –Prompt the TST number for re-issue

STEP 5 : DISPLAY THE STORED FARE (TQT or TST/T1)

ANDUPDATE THE NOT VALID AFTER DATE, BAGGAGE,
ENDORSEMENT BOX AND TOTAL ACCORDINGLY. CLICK ON
UPDATE CLOSE THE WINDOW AND END TRANSACTION

STEP 6: TWD - Display the E-ticket Record.

* If more than one passenger specify FA line no. TWD/L6

STEP 7 : FO* or FO*L? - To create the FO line

Note:After you enter FO*, the FO line is displayed on the screen but it is NOT

Inserted into the PNR, for example:

FO125-2214803445E1NBO18JUL07/00417012/125-2214803445E1

Once the FO line is displayed, simply move the cursor up to the FO line and
if necessary amend the date to correspond to original date of issue or any
additional options. Then press enter to insert it on the PNR

Cancel the FP lines in the PNR and enter the Old and the New

Form Of Payment

STEP 8 : FPO/CASH + /CASH

STEP 9 : TTF/T1 - Remove PNR Change Flag

STEP 10: Modify the FM LINE to FM0 because no commission is due on the fee.

End transaction * Review the TST

STEP 11 : TTP/T1 -RE – issue the E-ticket.

Page 32 of 47
 Airline Ticketing

Exchanging (Reissuing) Amadeus Electronic Tickets

EXAMPLE 5 Partly Used Ticket with ADC (up grade) plus date Change In
Fare

STEP 1 : Retrieve Passengers PNR if existing and book new segments

OR

STEP 2: Book New Segments and create GHOST Segments for the flownsegments.
E.g. SS BA074K23JAN LOSLHR GK1/23300500/RECORD LOCATOR

DELETE STORED FARE TTE/T1

PRICE PNR FXP /S2-5/R,10JAN09

(PRICE THE WHOLE ITINERARY AND PUT THE DATE THE TICKET WAS ISSUED)
NB: The Ghost Segment will disappear after the pricing

USE FXT TO SELECT PREFERRED FARE IF MORE THAN ONE FARE IS DISPLAYE

STEP 3 : TTU / T1 /S3 - Update the TST with the SEGMENTS YOU ARERE ISSUING

STEP 4 : TTI/EXCH/ T1 -Update passenger TST for re-issue

STEP 5 : DISPLAY THE STORED FARE (TQT or TST/T1) ANDUPDATE THE NOT
VALID AFTER DATE, BAGGAGE, TAXES, ENDORSEMENT BOX AND TOTAL
ACCORDINGLY. CLICK ON UPDATE CLOSE THE WINDOW AND END
TRANSACTION

STEP 6: TWD - Display the E-ticket Record.

* If more than one passenger specify FA line no. TWD/L6

STEP 7 : FO* or FO*L? - Create FO line

Cancel the FP lines in the PNR and enter the Old and the New Form Of

Payment

STEP 8 : FPO/CASH+/CASH

STEP 9 : TTF/T1 -Remove PNR change Flag

End transaction * Review the TST

STEP 10 : TTP /T1 :Reissue E-ticket

Page 33 of 47
 Airline Ticketing

Voiding Amadeus Electronic Tickets

Voiding Amadeus Electronic Tickets

HE VOID

After an e-ticket has been issued, you can void the unused e-ticket coupons within the current
sales period (enter HE TJI for more information about the sales period).
Before an e-ticket can be voided, the e-ticket record must be displayed.

Here, for example, is an e-ticket record display:

TKT-0811688283501 RCI- 1A LOC-ZIN6WX
OD-MELAKL SI-SOTO FCMI-0 POI-AKL DOI-07MAR06 IOI-24000012
1.SMITH/MARYMRS ADT ST
1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K
AKL
FARE F AUD 686.00
EQUIV NZD 868.00 BSR 1.265182
TAX NZD 38.00AU
TOTAL NZD 906.00
/FC MEL QF AKL447.70NUC447.70END ROE1.532242
FP CASH
>

To void the e-ticket, enter:

TRDC

System Response:

The TRDC entry causes Amadeus to send a void request to the airline. When an e-ticket has
been successfully voided, the following message is displayed:
TKT-0811688283501 RCI- 1A LOC-ZIN6WX
OD-MELAKL SI-SOTO FCMI-0 POI-AKL DOI-07MAR06 IOI-24000012
1.SMITH/MARYMRS ADT ST
1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K
AKL
FARE F AUD 686.00
EQUIV NZD 868.00 BSR 1.265182
TAX NZD 38.00AU
TOTAL NZD 906.00
/FC MEL QF AKL447.70NUC447.70END ROE1.532242
FP CASH
>twx
OK ETKT RECORD UPDATED

Page 34 of 47
 Airline Ticketing

SALE IS CANCELLED IN REPORTING SYSTEM

>

Voiding Amadeus Electronic Tickets

Some airline permit the cancellation of a freshly re- issued e-ticket and therefore reverse the
status of the former e-ticket to ‘O’. This cancellation is done on the office Query report using
TRDC/Sequence N0.

TWD/TKT125-1741413730
TKT-1251741413730 RCI- 1A LOC-2MXPLM
OD-LOSLOS SI- FCMI-0 POI-LOS DOI-08JUN12 IOI-00411014
1.ADEMOYE/KAYODE MR ADT ST
1 OLOS BA 0074 H 12JUN 2300 OK HLRCAFR E 2PC
2 OLHR BA 0075 Y 30JUN 1135 OK YFFAF E 15JUN 2PC
FARE
LOS
F USD 1855.00
EQUIV NGN 303293 BSR 163.50
TOTALTAX NGN 108862
TOTAL NGN 412155
/FC LOS BA LON720.00BA LOS1134.50NUC1854.50END ROE1.000000
FE CONDITIONS APPLY NON ENDORSEABLE-BA ONLY
FP CASH
NON-ENDORSABLE
FOR TAX DETAILS USE TWD/TAX
SAC- 125CDKIMM0IUA

Below was issued in exchange for the above. Notice coupon status ‘O’ & ‘E’

TWD/TKT125-1741413739
TKT-1251741413739 RCI- 1A LOC-2MXPLM
OD-LOSLOS SI- FCMI-0 POI-LOS DOI-08JUN12 IOI-00411014
1.ADEMOYE/KAYODE MR ADT ST
1 OLOS BA 0074 Y 12JUN 2300 OK YFFAF O 12JUN 2PC
2 OLHR BA 0075 Y 30JUN 1135 OK YFFAF O 12JUN 2PC
FARE
LOS
R USD 2269.00
EQUIV NGN NGN BSR 163.50
TOTALTAX NGN 3385
TAXES PD
TOTAL NGN 71074A
/FC LOS BA LON1134.50BA LOS1134.50NUC2269.00END ROE1.000000
FE NGN36952 NONREF
FO 125-1741413730LOS08JUN12/00411014/1251741413730
FP O/CASH+/CASH
FOR TAX DETAILS USE TWD/TAX

TJQ
OFFICE - LOS1A0900 SELECTION:
AGENT - 1235KA 08 JUN 2012
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
010360*125 1741413730 412155 108862 0 0 CA ADEMOYE/ KA 2MXPLM TKTT
010369*125 1741413739 71074 3385 0 0 CA ADEMOYE/ KA 2MXPLM TKTT

To void or cancel the e-ticket 1251741413739, enter: TRDC/10369

Page 35 of 47
 Airline Ticketing

Note: This message applies to those agents using the Amadeus ETS. For those agents
using their own e-ticketing server the response will be different.
Some airlines may also return a Settlement Authorization Code (SAC). In this case, the code
is displayed in the message as follows:
>TWX
OK ETKT UPDATED SAC-0060590436275
SALE IS CANCELLED IN REPORTING SYSTEM
>

Once the e-ticket has been successfully voided, the status of all voided coupons in the e-ticket
record is changed to V (Voided), as follows:
TKT-0811688283501 RCI- 1A LOC-ZIN6WX
OD-MELAKL SI-SOTO FCMI-0 POI-AKL DOI-07MAR06 IOI-24000012
1.SMITH/MARYMRS ADT ST
1 O MEL QF 033 Y 20AUG 0800 OK Y1 V 20K
AKL
FARE F AUD 686.00
EQUIV NZD 868.00 BSR 1.265182
TAX NZD 38.00AU
TOTAL NZD 906.00
/FC MEL QF AKL447.70NUC447.70END ROE1.532242
FP CASH
>

In the PNR, the existing FA element for the cancelled e-ticket record is removed, stored in the
PNR history, and replaced by a new FA element that includes the EV status code. This
indicates that the e-ticket has been voided.
For example:
5 FA PAX 081-1688283501/EVQF/S2

Page 36 of 47
 Airline Ticketing

Amadeus Electronic Ticket Itinerary Receipt

Amadeus Electronic Ticket Itinerary Receipt

HE ITR, HE ETR

An e-ticket itinerary receipt (ITR) is a document that is printed as part of the issuance of an e-
ticket.
The ITR is a legal document. It adheres to the Warsaw Convention by providing a legal
contract between the airline and the passenger.
The information printed on the ITR can also include information such as detailed flight information, agency or
airline information, form of payment, and general remarks.

Amadeus Electronic Ticket Itinerary Receipt

Conditions for Issuing an ITR

In order for your office to issue e-ticket ITRs, the following conditions must exist:

 Your office is authorized to issue e-tickets

 A valid e-ticket PNR is present or you are in the process of creating a new one
 The PNR contains a ticket number (FA) element and an Amadeus Interface Record
sequence identifier (FB)
Note: You can issue an ITR up to seven days after the ticket number has been appended to
the PNR in the FA element. After seven days, the Amadeus Interface Record is
purged from the system and any reference to the FA element becomes invalid
You cannot view an itinerary receipt on the screen. You can view an itinerary print.

Page 37 of 47
 Airline Ticketing

Example of an ITR
Below is an example of an Amadeus default e-ticket itnerary receipt (ITR). Note that ITRs cannot
be displayed. The example below has been slightly modified to fit on the page.
Note: Some offices issue market-specific or airline-specific e-ticket ITRs instead of the
Amadeus default e-ticket ITR, so the format and information printed on those ITRs
may differ from what is described in the example below.

Page 38 of 47
 Airline Ticketing

Amadeus Electronic Ticket Itinerary Receipt

ELECTRONIC TICKET
PASSENGER ITINERARY RECEIPT
A.G. TRAVEL DATE: 05 MAY 2006
205 MAIN STREET AGENT: 0888
BRUSSELS, 32002 NAME: SMITH/JOHN
BELGIUM FQTV: FFSN1234567890
IATA : 912 34611
TELEPHONE: 09-818 8832
ISSUING AIRLINE : SABENA
VAT REG. : SN010802333
TRADE REG. NO. : 49532
TICKET NUMBER : ETKT 123 1234567890
ETKT CONFIRMATION NUMBER : SN/0123456789

BOOKING REF.: 1A/123456, SR/123456

FROM/TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST

BRUSSELS SN4051 Y 23JUN 1915 YRFISE 16JUN 30JUN 30K OK
FLIGHT OPERATED BY: SWISSAIR
ZURICH SEAT: 13D
TERMINAL:A LAST CHECK IN TIME: 1830
ZURICH SN4054 Y 15JUL 2015 YRFISE 08JUL 22JUL 30K OK
TERMINAL:A FLIGHT OPERATED BY: SWISSAIR
BRUSSELS SEAT: 25E
LAST CHECK IN TIME: 1930
AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT
YOU GAVE FOR REFERENCE AT RESERVATION TIME.

ENDORSEMENTS : NON ENDORSABLE, NON REFUNDABLE, NON REROUTABLE

TOUR CODE : ABC 123 456 789
PAYMENT : CASH

FARE CALC.: OUL SN ZRH387.42P ZRHBRU28.97NUC 416.39END

ROE44.423739SOTO
AIR FARE : EUR 458.55
TAX : EUR 13.38BE 1095.00CH
TOTAL : EUR 485.69
PASSPORTS ARE RECOMMENDED TO MAKE THIS JOURNEY
INTERNATIONAL TOURS CHANGE FEE $25.00
CARRY ON BAGGAGE LIMITED TO 2 PIECES PER PERSON

CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO

CONDITIONS OF CONTRACT, WHICH ARE HEREBY INCORPORATED BY REFERENCE.
THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING CARRIER.
THE ITINERARY/RECEIPT CONSTITUTES THE 'PASSENGER TICKET' FOR THE
PURPOSES OF ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT WHERE THE
CARRIER DELIVERS TO THE PASSENGER ANOTHER DOCUMENT COMPLYING WITH THE
REQUIREMENTS OF ARTICLE 3.
NOTICE

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 Airline Ticketing

IF THE PASSENGER'S JOURNEY INVOLVES AN ULTIMATE DESTINATION OR STOP IN A

COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE THE

Amadeus Electronic Ticket Itinerary Receipt

WARSAW CONVENTION MAY BE APPLICABLE AND THE CONVENTION GOVERNS AND

IN MOST CASES LIMITS THE LIABILITY OF CARRIERS FOR DEATH OR
PERSONAL INJURY AND IN RESPECT OF LOSS OF OR DAMAGE TO BAGGAGE.
(32) page 2/2

Explanation of an ITR

Header Section

The following explains the header section of the Amadeus default e-ticket itnerary receipt (ITR)
example:

ELECTRONIC TICKET
PASSENGER ITINERARY RECEIPT

A.G. TRAVEL   DATE: 05 MAY 2006

205 MAIN STREET  AGENT: 0888
BRUSSELS, 32002  NAME: SMITH/JOHN
BELGIUM  FQTV: FFSN1234567890
IATA : 912 34611
TELEPHONE: 09-818 8832
ISSUING AIRLINE  : SABENA
VAT REG. : SN010802333
TRADE REG. NO. : 49532
TICKET NUMBER  : ETKT 123 1234567890
ETKT CONFIRMATION NUMBER  : SN/0123456789

BOOKING REF.: 1A/123456, SR/123456 

 Six lines of agency information

 The date on which the e-ticket ITR is issued

 Sign of the agent issuing the e-ticket ITR

 Passengers surname and first name

 Frequent flyer number (if available)

 Name and tax/ trade registration number of the validating carrier

 E-ticket document number

 E-ticket confirmation number (if available)

 Amadeus record locator, followed by airline record locator

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 Airline Ticketing

Itinerary Section

The following explains the itinerary section of the Amadeus default e-ticket itnerary
receipt (ITR)
example:

Amadeus Electronic Ticket Itinerary Receipt

The first line of the itinerary section includes the column headers.

         
FROM/TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST

 Departure/arrival cities, airports and terminals

 Flight number

 Class of service

 Day and month of departure

 Departure time

 Fare basis

 Not-valid-before date

 Not-valid-after date

 Baggage allowance

 Reservation status code

The itinerary information follows below the column headers .

BRUSSELS SN4051 Y 23JUN 1915 YRFISE 16JUN 30JUN 30K OK

 FLIGHT OPERATED BY: SWISSAIR
ZURICH  SEAT: 13D
TERMINAL:A  LAST CHECK IN TIME: 1830

ZURICH  SN4054 Y 15JUL 2015 YRFISE 08JUL 22JUL 30K OK

TERMINAL:A FLIGHT OPERATED BY: SWISSAIR
BRUSSELS SEAT: 25E
LAST CHECK IN TIME: 1930





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 Airline Ticketing

Seat number taken (if available)

Check-in time (if available)

Flight operating
carrier Additional air segment(s) included with this e-ticket example

Page 42 of 47
 Airline Ticketing

Amadeus Electronic Ticket Itinerary Receipt

Notes and Fare Calculation Section

The following explains the notes and fare calculation section of the Amadeus default e-ticket
itnerary receipt (ITR) example:


AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE
DOCUMENT YOU GAVE FOR REFERENCE AT RESERVATION TIME.


ENDORSEMENTS : NON ENDORSABLE, NON REFUNDABLE, NON REROUTABLE
TOUR CODE : ABC 123 456 789
PAYMENT : CASH


FARE CALC.: OUL SN ZRH387.42P ZRHBRU28.97NUC 416.39END
ROE44.423739SOTO

AIR FARE : EUR 458.55 

TAX : EUR 13.38BE 1095.00CH 
TOTAL : EUR 485.69 

PASSPORTS ARE RECOMMENDED TO MAKE THIS JOURNEY 

INTERNATIONAL TOURS CHANGE FEE $25.00
CARRY ON BAGGAGE LIMITED TO 2 PIECES PER PERSON

CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE
SUBJECT TO CONDITIONS OF CONTRACT, WHICH ARE HEREBY
INCORPORATED BY REFERENCE. THESE CONDITIONS MAY BE OBTAINED
FROM THE ISSUING CARRIER.
THE ITINERARY/RECEIPT CONSTITUTES THE 'PASSENGER TICKET' FOR
THE PURPOSES OF ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT
WHERE THE CARRIER DELIVERS TO THE PASSENGER ANOTHER DOCUMENT
COMPLYING WITH THE REQUIREMENTS OF ARTICLE 3.
NOTICE
IF THE PASSENGER'S JOURNEY INVOLVES AN ULTIMATE DESTINATION OR
STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE THE WARSAW
CONVENTION MAY BE APPLICABLE AND THE CONVENTION GOVERNS AND IN
MOST CASES LIMITS THE LIABILITY OF CARRIERS FOR DEATH OR PERSONAL
INJURY AND IN RESPECT OF LOSS OF OR DAMAGE TO BAGGAGE.
 page 2/2

 Standard advice to the passenger about documents required

for identification
 Endorsements, exchange rate, tour code, and form of payment

 Fare calculation

 Base fare currency code and amount

 Tax amounts and codes

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 Airline Ticketing

Amadeus Electronic Ticket Itinerary Receipt

 Tax and fare together

 Up to five lines of remarks taken from the RIZ element in the PNR
Note: The RIZ remark is used to include miscellaneous
information on the ITR.
 Legal notices

 Current page and total number of pages repeated on each page of

the ITR

Note: For information about Itinerary Receipts make the following entry:

HE ITR

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 Airline Ticketing

Adding Remarks to an ITR

To add a comment to the ITR you use the RIZ command. For example, enter:

RIZ PLEASE RECONFIRM YOUR RETURN/P1-3, 5

The text is free-flow. Each remark is limited to 64 characters. However, there is no limit
to the number of remarks you can add.

Amadeus Electronic Ticket Itinerary Receipt

Printing an Amadeus Electronic Ticket ITR

To print an ITR on the default printer defined in your office profile, enter:

ITR

You can include the following options in the ITR entry:

Table: ITR Options

Entry Explanation
ITR/P1, 3-5 Issues an ITR for specific passengers.
This entry is used to issue an ITR for
selected passengers when only one FB
element is present in the PNR.
ITR/L10 Issues an ITR for all passengers
associated to a specific FB element.

Issuing an Amadeus Electronic Ticket and an ITR Together

If your office is using Amadeus Central Ticketing, you can print an ITR at the same time
as you issue an e-ticket.
There are two ways that you can issue an e-ticket and ITR together:

 The ITR indicator in your office profile can be set up to print an ITR automatically
each time you use the standalone TTP entry.
 You can simply combine the TTP and ITR entries manually, for example:
TTP/ITR

In both cases, the TTP entry generates the FB elements, and all the FB elements of the
PNR are used to produce the ITRs.

ITR E-Mail

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 Airline Ticketing

Provided your office has the required authorization and your terminal is registered to
Amadeus e-mail, you can send an ITR to an internet e-mail address. Note however, that
an e-ticket ITR can only be sent by e-mail if it has been generated via the Amadeus
Document Composer technology.
You can send the ITR directly to a specified e-mail address.
Note: As a general condition, a valid PNR must be present, or you must be in the
process of creating a new PNR.

Sending an ITR to a Specified E-Mail Address

To send an ITR to a specified e-mail address, enter, for example:

Amadeus Electronic Ticket Itinerary Receipt

ITR–EML–HMASON@YKT.COM

System Response:
ITR EMAIL SENT

If your platform cannot display the @ symbol, you should enter the letters ‘AT’ instead. A
space before and after the ‘AT’ letters is mandatory. For example:
ITR–EML–HMASON AT YKT.COM

For platforms that do not support the _ symbol (underscore symbol), you should enter
the letter ‘U’ instead. A space before and after the ‘U’ is mandatory:
ITR–EML–DAN U SMITH@YKT.COM

Sending an ITR using the E-Mail Contact Element

If an e-mail contact element (APE) is present in the PNR, you can send an ITR directly to
the e-mail address associated with that element.
To send an ITR using the e-mail contact element in a PNR, enter, for example:
ITR–EMLA

System Response:
ITR EMAIL SENT

When a PNR contains multiple passengers, follow these guidelines:

 If you wish to send ITRs for all passengers to the same e-mail address, there
must be a single, non passenger-associated APE element in the PNR.
 If you wish to send ITRs to different e-mail addresses that correspond to the
relevant passengers, the PNR must contain as many passenger-associated
APE elements as applicable.
If you wish to send an ITR using the e-mail contact element for a specific passenger in
the PNR when multiple passengers exist, enter for example:
ITR–EMLA/P2
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 Airline Ticketing

Combining Ticket Print with ITR E-Mail Options

You can combine the ticket print entry with ITR e-mail options.

Entry Explanation
TTP/ITR – EML – HMASON@YKT.COM Prints a ticket and sends an ITR directly
to an e-mail address.
TTP/ITR – EMLA Prints a ticket and sends an ITR using
the e-mail contact element stored in the
PNR.

AIRLINE PARTICIPANTS IN ELECTRONIC TICKET

• VALIDATING AIRLINE – The airline issuing the ET whose numeric code is printed
as part of the ticket/document number of the electronic flight coupon.

• MARKETING CARRIER – The airline that is shown as the transporting carrier on the
electronic flight but may not be providing the transportation

• OPERATING CARIER – The airline actually providing the transportation. It may also
be the carrier used in a code share situation when different from the Marketing Carrier.

Note: The same airline could be the validating, marketing and operating carrier.

Page 47 of 47