What was the benefit of the first Holt Combined Harvester over previous designs?

a) Cost less to repair.

b) Link belts ran more quietly and smoothly than gears.

What powered the Holts' first track-type tractors?

b) Steam

Why did Benjamin Holt replace the large wheels on the steam traction engine with tracks?

b) Wheels would routinely get stuck in the soggy soil

c) It increased the area of contact with the ground

d) It distributed the machine's weight over a wider area

What machine was being tested when someone noticed the machine "crawled" like a caterpillar?

d) Track-type tractor

What year was Caterpillar officially trademarked and used?

c) 1910

What was the first product Daniel Best invented?

b) Portable grain cleaner

In what industry did Daniel Best first apply his steam traction engine tractor?
d) Agriculture

When Daniel Best retired, what happened to the Best Manufacturing Company?
b) The Holts purchased the company from Daniel Best

d) C.L. Best became the superintendent and president of the company

In addition to the agriculture industry, where was Daniel Best's steam traction engine used?
c) Freighting

To keep up with expansion, C.L. Best purchased ___ ?

a) His father's old San Leandro facility.

When compared with the Holt company, which statements describe the Best company in 1925?
a) Better dealer network

c) Better tractor designs

What impact did World War I have on the Holt tractor business?
a) Nearly 10,000 tractors were sold to the Allies

d) Large inventories of military tractors were left after the war ended

In what year was Caterpillar Tractor Co. formed?

b) 1925

What was the first tractor completely designed and built by the Caterpillar Tractor Company that was
not based on any earlier designs?

c) The Model Twenty

During the war, the revolutionary machines made by the Holts inspired the development of what?

a) British tanks

When was the first time Caterpillar Tractor

Co. failed to make a profit?
d) During the Great Depression

Which products did Caterpillar introduce

during the Great Depression?
b) Diesel Sixty Tractor
c) Auto Patrol
d) Diesel truck engine

When Caterpillar introduced its first diesel

tractor, what is the primary reason that
customers wanted to purchase the machine?
b) It cut fuel costs by at least half
What impacts did the new Caterpillar diesel
engines have during WWII?
c) Powered Hospitals

Which statement describes the company’s

business after World War II?
a) New earthmoving equipment was introduced

d) Sales declined

After World War II, where did Caterpillar's

major growth originate?
a) Wider range of products manufactured

d) Greater demand for traditional Cat products

When the company lost money in 1982, what

steps did Caterpillar take to cut costs?
a) Employment was cut

c) Capital expenditures and inventories were slashed

d) Several Caterpillar facilities were closed

What are some of the product line

expansions that helped to make Caterpillar a
leader in technology?
a) Autonomous technology

b) MINEGEM

c) Cat MineStar
What has allowed Caterpillar to meet the
demands of a growing global population?
a) Diversification

What are some examples of sustainability

that Caterpillar has implemented?
a) Alternative Fuels

b) Remanufacturing

c) Electric Hybrid

PART 2
What set apart Best and Holt from their
competitors in the late 19th century?
a) they supported their machinery after purchase
b) they often made repairs themselves
d) the machines were thoroughly tested before going to customers

What year was The Caterpillar Tractor

Company formed?
b) 1925

Why was selecting dealers a difficult task for

the newly formed Caterpillar company?
c) there were stringent qualifications
Using the Parts Service Barometer, what
percentage of parts orders were expected to
be filled immediately?
c) 85%

What was taught at Holt's "Caterpillar

Schools"?
b) The history and development of the track-type tractor.
c) The construction, operation, and maintenance of engines.
d) How to repair and troubleshoot tractors and engines.

During WWII, where was there a significant

impact on technical assistance?
b) South Pacific

What was the effect of WWII on the dealer

network?
a) Dealers emerged in excellent financial condition
b) Some dealers built new headquarters
c) The Dealer Expansion Program boosted expansion of dealers

Why was it important that dealers stocked the

most frequently needed replacement parts?
b) Built a reputation for excellent service

How did dealers respond to the supply

shortages in the '70s?
b) Helped users achieve maximum use of the available machines and engines
c) Extended machine life through preventive maintenance programs
d) They rebuilt used parts
As competition increased in the '80s, how did
dealers respond to customer needs?
a) Opened mini branches
b) Opened parts stores
d) Launched repair before failure programs

What are some of the technology tools

Caterpillar provides its dealers?
a) Parts operation systems
b) Service operation systems
c) Sales operation systems
d) Warranty operation systems

What type of information sharing does

Caterpillar provide its dealers?
a) Marketing
c) Diagnostic Tools
d) Pricing Data

What is SIS?
d) The Caterpillar Service Information System

What are some of the outcomes of the

"Vision of Leadership"?
a) increased service volume
b) latest technical information
c) better parts availability

What is critical for dealers to provide

excellent customer service for parts?
b) Ability to get the part at the right time
c) Ability to provide the lowest cost
d) Ability to get the right part
What are some of Caterpillar's principles for
dealer success?
a) Extraordinary Support
b) Quality run dealerships
c) Communication that is frequent and honest

In 2017, Caterpillar changed its focus from

distribution to ___?
b) Combined Customer

As of 2020, how many dealers are in the Cat

network?
a) 161

What are some ways that Cat is encouraging

dealer success in light of the Covid
pandemic?
a) working more closely with dealers
b) offering Customer Value Agreements (CVAs)
d) growing services

What values have fostered lasting

relationships between Cat and dealers?
b) trust
c) never turning back on difficult issues
d) respect

PART 3
The following questions will test your understanding of this chapter.
Click or tap on the flashcards below to view the correct responses.
Which part of a machine's PIN is unique?
The suffix
What parts make up a machine's sales model number?

 Machine family
 Machine size
 Machine update/version
 Machine arrangement

NOTE: Machine update/version is being discontinued on new product

What does the identifier "XE" stands for?

"XE" is an identifier for premium products with advanced technology.

What does the identifier "GC" stands for?

"GC" is an identifier for products that are designed for customer who value Cat brand offering but also focused on
cost per hour and lowest downtime/affordability of the LifeCycle Value segment.

The following questions will test your understanding of the following machines:

 Articulated trucks
 Backhoe loaders
Click or tap on the flashcards below to view the correct responses.
What are the two body designs for articulated trucks?

 Dump body design

 Ejector body design

Which key features can be found on a backhoe loader?

 Front loader bucket

 Backhoe bucket

The following questions will test your understanding of the following machines:

 Compact loaders
 Compactors
Click or tap on the flashcards below to view the correct responses.
Which compact loader has a low ground pressure track undercarriage?
- Multi-Terrain Loader
How are compactors used?
  Handling waste
 Spreading material

The following questions will test your understanding of the following machines:

 Hydraulic excavators
Click or tap on the flashcards below to view the correct responses.
Which categories of excavator have models with a compact radius arrangement?

 Mini excavators
 Small excavators

Which categories of excavator are best suited for utility projects?

 Small excavators
 Wheeled excavators
 Medium excavators

The following questions will test your understanding of the following machines:

 Material handlers
 Mining and off-highway trucks
Click or tap on the flashcards below to view the correct responses.
Which categories of hydraulic excavator have models with a material handling (MH) arrangement?

 Front shovel excavator

 Wheel excavator

What are the key features of mining and off-highway trucks?

 Dump body design

 Payload technology

The following questions will test your understanding of the following machines:

 Motor graders
 Pipelayers
Click or tap on the flashcards below to view the correct responses.
M Series 2 motor graders comply with _________ emission standards.
- U.S. EPA Tier 4 Interim
or
- EU Stage IIIB
Which industry makes use of pipelayers?
- The petroleum industry
The following questions will test your understanding of the following machines:

 Telehandlers
 Track loaders
Click or tap on the flashcards below to view the correct responses.
In what applications are telehandlers typically found?

 Agricultural
 Construction
 Industrial

What special applications or arrangements exist for track loaders?

- Handling waste

The following questions will test your understanding of the following machines:

 Track-type tractors
 Wheel dozers
Click or tap on the flashcards below to view the correct responses.
What track arragnements exist for medium track-type tractors?

 Standard arrangement
 Low ground pressure (LGP) arrangement
 Extended length (XL) arrangement

How are wheel dozers used?

 Backfilling
 Charging hoppers
 Dozing
 Maintaining roads
 Spreading material
 Stockpiling

The following questions will test your understanding of the following machines:

 Wheel loaders
 Wheel tractor-scrapers
Click or tap on the flashcards below to view the correct responses.
What are the key features of wheel loaders?
  Performance series buckets
 Payload technology

How does the tractor contribute to the function of the wheel tractor-scraper?
- It hauls the scraper from the
The following questions will test your understanding of this chapter.
Click or tap on the flashcards below to view the correct responses.
Which machines are used for felling trees?

 Harvesters
 Feller bunchers

Which machine families in previous chapters have forest machine (FM) arrangements?

 Hydraulic excavators
 Wheel loaders

The following questions will test your understanding of this chapter.

Click or tap on the flashcards below to view the correct responses.
Which of the surface mining machines have a front shovel arrangement?
- Hydraulic mining shovels
Which machine families in previous chapters are used in underground mining?
- Articulated trucks

Knowledge Check #12

The following questions will test your understanding of this chapter.
Click or tap on the flashcards below to view the correct responses.
Which paving machines are used for pulverizing asphalt?
- Rotary mixers
Asphalt pavers use a ________ to spread paving material onto the road.
- screed