Document Purpose: This document includes instructions on how to download firmware data and transfer the data to an appropriate USB. This content must be reviewed before creating the USB. Note: Different types of files may be downloaded – depending on the multimedia unit being updated. The following instructions provide details on how to recognize and handle each type of file.
Preparation and Download:
1. Obtain a blank USB flash drive from a Figure 1.
trusted “name-brand” manufacturer with the following minimum specifications: • Storage capacity: 4.0 – 8.0 GB • Communication format: USB 2.0 • File format: FAT 16/32 (Windows®)
NOTE The USB drive should be blank, and not contain any other files. USBs that are of an extreme size (unusually large capacity) may not be compatible. Portable HDDs are not supported. USBs formatted in NTFS or HFS+ are not supported. Do NOT mix firmwares from different vehicles on the same USB drive. Downloading from mobile devices, eg. smartphones, is not supported. Downloads may be very large (50 to 1000 MB). Ensure that your internet connection can support downloading large files. Depending on your internet service plan, data usage charges may be incurred for downloading these files.
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Firmware Download and USB Creation Instructions
Preparation and Download (Continued): 2. Follow the steps shown on the website. If an updated firmware is potentially available, a link will be shown to allow you to download the firmware. If you wish to confirm applicability to your vehicle before you download, refer to the Firmware and Version Compare instructions before selecting the Download Update button. Figure 1. Website Image
3. Select the Download Update button to download the file.
NOTE Instructions below are shown using Internet Explorer as an example. Other browsers can be used. If additional assistance downloading the file is required, please refer to the support documentation for the browser or operating system you are using. Some waiting time may be required after selecting the Download Update button. Once file preparation is complete, browser download options will be presented.
4. If presented with the choice to “Open”, “Save”, or “Cancel” choose “Save”.
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Firmware Download and USB Creation Instructions
Preparation and Download (Continued):
NOTE Do not rename the downloaded file. If the file is renamed, it may not install correctly.
5. Wait for the file to download.
6. Choose “Open folder” to open the folder containing the downloaded file.
7. Insert the USB flash drive into an open USB port on your computer. a. Navigate to the drive letter or open folder representing your prepared USB flash drive.
8. Go back to the folder showing the downloaded file and look at the file name. Next, look at the downloaded file extension. a. If the file *extension is “.kwi” simply copy or drag the file to the USB flash drive location. b. If the file *extension is “.zip”, double-click on the file to “decompress” it. This should open a new folder. You can drag or copy all of the files from inside this new folder to the USB flash drive where the “decompressed” files will be saved. Note: If a file compression software, such as “WinZip” or “7-Zip”, is installed on your computer, it may open when you double click on the file. In this case, “Extract” the contents to the USB flash drive.
NOTE If you have inadvertently downloaded multiple copies of the file, one of the copies may have a file name modified by the browser that downloaded it. If you are uncertain which file is correct, then delete both and re-download. In the example below, the file with (1) is the duplicate (difference bolded for emphasis). Example: 1#TDANNA-DA1#_0146.kwi 1#TDANNA-DA1#_0146(1).kwi
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Firmware Download and USB Creation Instructions
Preparation and Download (Continued):
9. Depending on the multimedia system and type of update, the USB flash drive should now have one of the following: A single file with a “.kwi” file extension* (i.e. 15TDANNA-CA02_XXXX.kwi) -or- One or more files with a “.kwi” file extension* plus a single file called “FS_RECOVER“
10. Follow the procedure outlined in the Installation Instructions to update the multimedia system using the USB flash drive. * If the extension is not listed in the folder window, the extension can be made visible by selecting the “View” tab, then choosing “Advanced settings”, then unchecking the “Hide extensions for known file types” check box, then clicking “OK”.
