Sai Pravalika Manduri

Salesforce Admin

PROFESSIONAL SUMMARY

Over 10+ years of experience in IT with around 6+ years of strong experience in Salesforce.com, involving configuration,
customization, communities, integration, deployment, classic to lightning migration, lightning components, lightning design
system, lightning locker services and lightning data services and 4 years of experience as Java/J2EE Developer.

¨ Experience and a proven track record in various roles within Salesforce, including Salesforce Developer, Salesforce
Administrator.
¨ Experience in Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud, Salesforce CPQ and Salesforce Communities
implementations focusing on Salesforce products.
¨ Expertise in designing custom objects, custom fields, picklists, role-based page layouts, workflow alerts and actions,
validation rules, approval processes, custom tabs, custom reports, report folders, report extractions, record types,
dashboards, and email generation.
¨ Strong knowledge of Salesforce data model, relationships, and data management best practices.
¨ Skilled in Salesforce.com Automation, including the development of Apex Classes, Apex Triggers, Batch Classes,
Schedule Classes, and Test Classes.
¨ Proficient in Salesforce Lightning application development using VS Code, App Builder, SFDX, Apex classes, Triggers,
Visualforce, Force.com IDE, LWC, Lightning UI/UX, SOSL, and SOQL.
¨ Proficient in case management, including setting up email-to-case, creating case assignment rules and escalation rules,
mapping knowledge articles, implementing the service cloud console, and utilizing case merge functionality.
¨ Experience in working with Force.com IDE, data migration and updates through the tool App Exchange Data Loader in
Salesforce.com (SFDC).
¨ Experience in working with complex data structures, large data volumes, and data cleansing/transformation.
¨ Experience in creating Lightning Components using Aura Framework and Lightning Web Components (LWC),
specializing in creating modern Enterprise Lightning Apps.
¨ Experience in designing or building Salesforce integrations with 3rd party applications with Integration Methodologies,
different API’S, web services (REST, BULK API & SOAP, JSON & XML etc.) or middleware tools such as MuleSoft.
¨ Experience in the process of migration from Classic to Lightning environment and enhancing all the existing Visual force
pages and make them compatible with Salesforce Lightning.
¨ Knowledge on LWC (Lightning Web Components), Events (Application Event, Component Event and System Events),
PubSub Model, Aura PubSub Model, Component Life Cycle, Using Public Properties, Wire methods, Usage of Apex
Classes with Wire, imperative Calls and LDS in both LWC and Aura Components.
¨ Experience with ETL tools such as Data loader, Data Import Wizard and Informatica.
¨ Familiarity with Front End technologies (HTML5, CSS3, jQuery, JSON, Ajax, Angular.js, ReactJs).
¨ Stayed up to date with the latest UI/UX design trends and Salesforce technologies and incorporated them into design
solutions to enhance user experience.
¨ Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in
environment, Ant Migration tool kit and Eclipse IDE.
¨ Have experience with Product Development Lifecycle and DevOps Tools like GIT, Jenkins, Bit Bucket, JIRA, COPADO,
and Force.com IDE etc.
¨ Experience in production releases, working towards an Agile delivery methodology, Scrum Framework Experience.
¨ Excellent communicator and team player with a proven track record of delivering high-quality solutions that meet
business needs.
Technical Skills:

CRM Applications Sales Cloud, Service Cloud, Health Cloud, Force.com: Lightning, Custom Cloud. Reporting and
Analytics of Sales, Service, and Custom Cloud Salesforce.com AppExchange: Application for code
Salesforce.com backup and sub versioning within Salesforce

Lightning Development Salesforce Lightning Design System and Lightning Components, Aura Framework, Server-side
Controllers, JavaScript Controllers.
Salesforce Technologies Apex Classes, Test classes, Visual Force Pages, SOQL, SOSL, S-Controls, Apex Triggers, JSON, REST,
SOAP Web Services, Sandbox development and Testing.
Configuration Skills Workflow Rules, Validation Rules, Approval Process, Reports and Dashboards, Sandbox
Refreshments, Apex Data Loader, role hierarchies, Import Wizards, Communication Templates,
Sharing Settings, Custom Labels.
Salesforce Tools Force.com Eclipse IDE Plug-in, Force.com Explorer, Workbench, Sandbox Environment, Jira, Apttus
CPQ, Steel Brick CPQ,
Languages: Java, J2ee, C, C++, Apex, Ajax, SQL, VB .NET, Angular JSL.
Web Technologies XHTML, Photoshop CSS, XML, JSP, JavaScript.
Documentations Tools MS Office product: Word, PowerPoint, Access, Excel, Outlook.
Source Control Git, SVN, Bitbucket.
Tools & Methodologies HTML, CSS, JavaScript, Waterfall, Agile, SCRUM, SDLC.

PROFESSIONAL EXPERIENCE

DMV of California, LA, CA

Salesforce Admin/ Developer / Feb 2022 - Present
Responsibilities:
¨ Configured and customized Salesforce to meet specific DMV requirements, including creating and modifying objects,
fields, record types, page layouts, and workflows.
¨ Managed user accounts, profiles, roles, permissions, and licenses, ensuring compliance with security settings and data
visibility protocols.
¨ Developed and maintained reports and dashboards to support DMV operations, conducting regular data audits for
integrity and accuracy.
¨ Provided technical support and conducted training sessions for DMV staff, promoting best practices and data
governance policies.
¨ Engaged in Salesforce.com application support activities and customized apps to meet the organization's functional
needs.
¨ Implemented Salesforce Flows to automate document routing and approval workflows, improving license and
registration processes while maintaining compliance with state regulations.
¨ Designed and deployed Flows to streamline customer service operations, automating ticket handling and case
resolution for faster turnaround times.
¨ Developed Salesforce Flows to automate data collection from customer interactions, enhancing reporting accuracy and
reducing manual input efforts for DMV agents
¨ Involved in estimation and analysis for migrating from Classic to Lightning experience.
¨ Participated in daily scrum meetings, analyzed assign user stories, identify/resolve gaps in functional user
stories/business requirements.
¨ Performed administrative tasks such as managing Accounts, Contacts, and Cases, and configured workflows and
approval processes for new accounts and other business processes and created custom objects and custom fields in the
Lightning experience.
¨ Maintained data quality and integrity through deduplication, validation rules, and data cleansing.
¨ Utilized Journey Builder to create personalized customer journeys, incorporating email interactions, SMS messages,
and other marketing touchpoints
¨ Streamlined data import processes from external systems by implementing automated tools like the Data Loader and
coordinated the transfer of large volumes of data from disparate databases and spreadsheets using Data Loader and
Data Import Wizard, improving data availability and accessibility.
 ¨ Used Email to case, Web to Case features and created a community where the customers can create, update and
manage their cases.
¨ Built Various Cloud Pages in the web studio and utilized Web Studio to create landing pages, microsites, and forms,
leveraging its drag-and-drop functionality and HTML editing options.
¨ Designed and deployed custom solutions within Sales and Experience Clouds, utilizing Apex, Lightning components, and
third-party tools to meet specific business needs.
¨ Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
¨ Configured entry and exit criteria, goals, and key performance indicators (KPIs) to track and measure the effectiveness
of journeys.
¨ Utilized Marketing Cloud's Data Extensions and Contact Builder to segment audiences based on demographic,
behavioral, and transactional data.
¨ Developed Email Templates and Mail Merge Templates and facilitated mail merge for various standard and custom
objects in the Lightning experience.
¨ Implemented Visual Flow to trigger user actions and display customer information on screens.
¨ Implemented Case Management by configuring Email-to-Case for end users to submit cases through Outlook.
¨ Developed a batch process to load data from an external system to Salesforce. Worked with batch classes and
wrapper classes to enhance work efficiency.
¨ Built Lightning Component Framework and constructed Lightning components using the Aura framework.
¨ Integrated Apex methods into LWC, implemented lightning spinner and Modal/popups in LWC.
¨ Implemented Toast messages and page refreshing using Lightning Web Components, as well as utilized LWC Combo
box Events.
¨ Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth, and Single Sign-On.
¨ Worked closely with integration teams to establish data integration between Salesforce and other systems, ensuring
seamless data flow and synchronization.
¨ Demonstrated experience with developing and maintaining Salesforce integrations such as with API Management tools
(e.g., MuleSoft), Salesforce Canvas, Connected Apps, outbound messaging, Salesforce Events, and Apex callouts.
¨ Developed single lightning page Lightning Web Components using a publish-subscribe pattern to communicate
between components. Hands on experience in writing Child-Parent and Parent-Child communication in LWC using
decorators and Customs Events.
¨ Work closely with integration teams to establish data integrations between Salesforce and other systems, ensuring
seamless data flow and synchronization.
¨ Built a navigation menu using LWC, custom search component to show cases and business data for salesforce
Customers and Worked on LWC lightning data service by using wire service (wire adapter) to fetch data from server
side and performed CRUD operations.
¨ Developed various LWC (Lightning Web Components), including Events, Using Public Properties, variables, validations,
Decorators and Lifecycle Hooks in Lightning Web Component.
¨ Created various Scheduled and Batch apex jobs based on the business requirements.
¨ Worked on integration with AppExchange packages like Grid-buddy from the AppExchange package.
¨ Created workflows for automated Case routing, Case escalation, alerts, and custom coaching plans.
¨ Implemented auto escalation rules, automatic case generation and routing to call center agents.
¨ Configured lookup and master-detail relationships, picklist, and field dependency on custom objects.
¨ Improved data accuracy by implementing comprehensive data validation and cleansing processes.
¨ Enhanced operational efficiency through automation of key processes within Salesforce.
¨ Continuous Integration with automated continuous unit test runs and automated deployments to QA, UAT and
Production.
Environment: Apex, Visual force, Apex Classes, SOQL, Lightning Components, Apex triggers, Data Loader, ETL, Data cleansing,
Lightning, Visual force, Pages, Batch Apex, Schedule Apex, SOAP, REST, Workflows and Approvals, Data Warehousing, Case
Management, Automation, Sandbox testing.SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects.

Bank of America, Irving, TX

Salesforce Admin / Sep 2020 – Jan 2022
Responsibilities:
¨ Engage in application development (Apex, Aura, LWC, etc.) including troubleshooting and resolving bugs.
¨ Configured Salesforce to align with banking requirements, customizing objects, fields, record types, and page layouts.
¨ Implemented and managed security settings, user access, and sharing rules to ensure data privacy and compliance.
 ¨ Created and maintained detailed reports, dashboards, and workflows, supporting various banking functions.
¨ Led data management initiatives, ensuring data quality through validation rules and data cleansing processes.
¨ Installed Salesforce AppExchange Apps, configured and maintained user security permissions associated to
organization needs and Developed Salesforce AppExchange apps using Apex, Visualforce, and Lightning Web
Components.
¨ Led the migration of legacy workflows and process builders to Salesforce Flows, optimizing automation for smoother
approval processes across departments, resulting in a 15% reduction in processing time.
¨ Streamlined complex business processes using Salesforce Flows, enhancing operational efficiency by automating multi-
step approvals and record updates across various teams.
¨ Integrated Salesforce Flows with CPQ to automate pricing models and contract generation, reducing errors and
improving response time for sales teams.
¨ Develop Apex (classes and triggers), Lightning Components, Visualforce, and “clicks-not-code” solutions to extend
Salesforce to support business requirements.
¨ Designed Visualforce webpages for capturing customer inquiries and implemented logic for routing cases to different
queues based on the type of inquiry.
¨ Worked on Salesforce Shield Encryption for Leads and Opportunity fields and Created Email Templates and Mail
Merge Templates based on the requirement.
¨ Used Email to case, Web to Case features and created a community where the customers can create, update and
manage their cases.
¨ Created customized quote template document. Performed testing and customization of objects, fields, record types,
page layouts, workflow, and validation rules in salesforce.
¨ Integrated SOAP/REST API-based Web Services for extracting data from external systems on demand and Integrated
Web Services by generating necessary stubs from WSDL files for extracting data from homegrown applications using
homegrown web services.
¨ Developed solutions for the Salesforce Contract Lifecycle Management (CLM) system including X-Author for
Word/Excel, development of clause libraries and contract templates.
¨ Worked on DocuSign integration with salesforce for eSignature to provide electronic exchanges of contacts and signed
documents to multiple users at a time.
¨ Successfully migrated and integrated legacy data into Salesforce, improving data consistency.
¨ Developed and delivered comprehensive training programs, enhancing user proficiency and adoption.
¨ Created customized PDF files by using visual force pages and Apex classes then attached to the DocuSign templates and
sent directly to the users.
¨ Worked with Conga Composer to generate Word Excel and Power Point documents for various purposes like
documentation for product guidelines.
¨ Configured single Sign-on SSO using SAML with Ping federate identity provider. Implemented SAML based SSO for
authentication.
¨ Used Sandbox for testing. created, managed packages, and migrated them between Sandboxes and Production
environments for final implementation.
¨ Created workflows for automated Case routing, Case escalation, alerts, and custom coaching plans.
¨ Implemented auto escalation rules, automatic case generation and routing to call center agents.
¨ Configured lookup and master-detail relationships, picklist, and field dependency on custom objects.
¨ Continuous Integration with automated continuous unit test runs and automated deployments to QA, UAT and
Production.
Environment: Saleforce.com platform, APEX Language, Marketo, Visual Force - Pages, Component & Controllers, Salesforce.com
Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, APPTUS CPQ,
Steel Brick CPQ, REST API, SOAP API, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Force.com IDE.

Envision Healthcare, Nashville , TN

Salesforce Admin/ Jul 2019 – Aug 2020
Responsibilities:
¨ Actively participated in requirements grooming sessions with business users and developers, taking responsibility for
application administration and ongoing support in collaboration with the business and IT teams.
¨ Created modern Enterprise Lightning Apps by leveraging the Lightning Design System, Lightning App Builder, and
Lightning Component features.
 ¨ Customized Salesforce to meet healthcare requirements, including object creation, field modification, and workflow
automation.
¨ Managed user accounts, roles, permissions, and licenses, ensuring secure and efficient access to Salesforce.
¨ Conducted data audits and implemented backup and recovery strategies to maintain data integrity.
¨ Provided user support and developed training materials, fostering effective use of Salesforce among healthcare
professionals.
¨ Developed and customized Salesforce Health Cloud ( SFHC ) solutions to enhance patient data
management systems, ensuring accurate and secure handling of sensitive health records across
multiple departments.
¨ Developed and customized Health Cloud solutions to enhance patient care management,
resulting in a 25% increase in care coordination efficiency.
¨ Implemented and configured Health Cloud features including patient profiles, care plans, and
health assessments, improving data accuracy and accessibility.
¨ Designed and executed APEX triggers and Lightning components to extend SFHC
functionality, ensuring compliance with healthcare regulations and enhancing user experience.
¨ Leveraged Salesforce Reports and Dashboards to create real-time analytical tools for tracking
health outcomes, patient satisfaction, and operational efficiency, providing actionable insights to
healthcare administrators.
¨ Utilized Process Builder to automate actions such as creating and updating custom object
records.
¨ Implemented email notifications to partners through Process Builder upon approving access
to purchasing records.
¨ Extensively worked on Customer Support service desk console, configuring interaction channels
such as email-to-case, web-to-case, and live agent. Also set up case assignment rules and
Omni channels to efficiently route cases to skilled and available agents.
¨ Designed and deployed Salesforce Health Cloud functionalities to enhance patient engagement
and communication, including automated appointment reminders, personalized health tips, and
secure patient-provider messaging portals.
¨ Configured Salesforce objects, fields, layouts, and security settings to meet stakeholder
requirements.Prioritized workflows, with a focus on utilizing the declarative Process Builder. Configured
Organization Wide Defaults to restrict user access.
¨ Developed an enterprise Einstein Analytics strategy to replace Tableau dashboards.
¨ Performed mass data uploading into Salesforce using Data Loader. Cleaned and refined data that was previously stored
in an Excel sheet using VLOOKUP, and imported data from the legacy system into Salesforce through Apex Data Loader.
¨ Provided support for platinum accounts, collaborating closely with Salesforce on day-to-day administration and
exception handling of email campaign activities. This included building email campaigns, setting up scheduling and
deployment calendars, providing customer service, documentation, and training. Developed pre-launch client
communication and reviewed post-deployment metrics for accuracy.
¨ Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data and
used salesforce Import/export wizard.
¨ Performed code review of the application to make sure the source code confirms to industrial coding standards and
followed good programming practices.
¨ Assist development team in troubleshooting and determining root-cause of application defects and issues.
¨ Daily scrum meetings with the product owner, QA’s, and developers to discuss issues and achieve goals.
Environment: Force.com API, Controllers, Sharing Rules, Lightning Components, Web Services, Triggers, Controllers, Workflows,
Email Updates, Sandbox data loading, Change Sets

MasterCard, O’ Fallon, Missouri

Salesforce Admin / Jan 2018 – Jun 2019
Responsibilities:
¨ Developed business dashboards, metrics, and reports to facilitate management review and enhance operational
efficiency.
¨ Interacted with business user’s groups to gather requirements for Salesforce Implementation and interacted with all
levels of external and internal customers.
¨ Managed user access, profiles, roles, sharing rules, sharing settings and permissions, ensuring adherence to security
protocols.
 ¨ Created and implemented a security strategy to safeguard the Salesforce system and its data, ensure appropriate end-
user and integration access levels are appropriately designed, documented, and maintained.
¨ Worked on Case Entitlements, Service Console, Email-to-Case, Escalation, Auto-response, and Assignment rules.
¨ Configured Omni Channel, Queue routing, Custom settings, Roles, Profiles, Groups, Chatter, IP Whitelisting, Omni
supervisor.
¨ Configured out of the box reports and dashboards as well as custom reports.
¨ Created custom objects, validation rules, custom tabs and Page layouts, search layouts to organize fields, custom links
and related lists. Created email-to-cases, Web-to-Case automated-responses, assignment rules, email alerts and
templates for Case Management.
¨ Worked on various Salesforce standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and
Dashboards.
¨ Established users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to
manage sharing access among different users.
¨ Involved in integrating Web service with Salesforce to load Leads back and forth from Salesforce.
¨ Provided data access reports to Compliance and Security ensuring that data and roles.
¨ Executed Unit testing, Integration, User acceptance and Operational acceptance testing to prove that the system
confirms to specifications of business and quality requirements.
¨ Worked with different business units, including Marketing and Sales, to leverage Salesforce and maximize its benefits.
¨ Customized fields and page layouts for standard objects such as Account, Contact, and Leads.
¨ Created various custom objects, tabs, and relationships to meet specific business needs.
¨ Collaborated closely with other consultants to ensure customer satisfaction and optimize processes during solution
implementations.
¨ Designed and implemented sales processes and record types for new business lines.
¨ Managed ongoing customization and modifications to Salesforce org and integrated business systems such as ERP, Call
Center, and Calendars.
¨ Collaborated with cross-functional stakeholders to clarify requirements, demonstrate system changes, and address
questions regarding system functionality and enhancements.
Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL,
Service Cloud, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts,
Oracle, and Windows.

Value labs India Private Limited, Hyderabad

Java Developer / June 2012 – May 2016
Responsibilities:
¨ Responsible for Modification of existing applications to add new components and features emphasizing maintainability,
reliability, scalability and performance, Integration of Web Applications.
¨ Developing popular open-source technologies and frameworks like Struts, ORM-Hibernate.
¨ Implemented Web Services Development using Apache-Axis.
¨ Good understanding of developing web services application using SOA architecture, Java/J2EE Design Patterns.
¨ Ability to test the software with appropriate test cases.
¨ Analysis and preparation of System Requirement Document and Design documents.
¨ Discussions with clients on customizing existing products.
¨ Integration of new modules with existing applications.
¨ Coding and Module Testing and end-to-end Application Testing.
¨ Involved in Java and J2EE Technologies includes Core-Java, Multi-threading, JDBC, Servlets, JSP.

CERTIFICATION
¨ Salesforce.Com Certified Administrator.
¨ Salesforce.Com Certified Advanced Administrator.
¨ Salesforce.Com Certified Platform Developer I.
¨ Salesforce.Com Certified Platform Developer II.
¨ Salesforce.Com Certified Service Cloud Consultant.
EDUCATION
Bachelor’s in technology, Computer Science from MGIT, INDIA April, 2012