BMW

Terms & Conditions

BMW Connected Drive
Date Revised: 01­March­2023; Version: Release 05/23

1. BMW Digital Services and BMW Connected Drive Contract

1.1 BMW UK, Summit One, Summit Avenue, Farnborough, Hampshire, GU14 0FB (hereinafter "BMW") provides
the customer with vehicle related information, auxiliary services, and the temporary or permanent activation of
additional functions (hereinafter altogether “Services”) under the name ”BMW ConnectedDrive” in accordance
with these General Terms and Conditions of Business and Use (hereinafter “Terms and Conditions”).

1.2 In order to make Services available to the customer, the commencement of a BMW ConnectedDrive contract
between the customer and BMW is required. The BMW ConnectedDrive contract constitutes the framework
agreement between BMW and the customer and provides access to the BMW digital base Services (standard
equipment) (hereinafter “Base Services”) as set out in the equipment list of the respective BMW vehicle
(hereinafter “Vehicle”) for the customer without any additional payment obligation.

Additional Services under the BMW ConnectedDrive contract can be booked (depending on the selected
Vehicle equipment) when purchasing the Vehicle or subsequently via the BMW Connected Drive online store
or the BMW Connected Drive in­vehicle store (hereinafter jointly “BMW Store”). For the subsequent purchase,
it is necessary to create a BMW ID within the BMW ConnectedDrive customer portal (“My BMW Portal”) and to
map the respective Vehicle to this BMW ID (for further information see section “My BMW Portal and BMW
Store”).

1.3 If the customer orders a Vehicle from its seller (BMW authorized dealer or BMW subsidiary) with the standard
or optional equipment required for a specific Service, the seller delivers at the same time a BMW offer to
commence a BMW ConnectedDrive contract for the use of Services for the customer to accept.

a) If any Service is part of the standard equipment of the new Vehicle, the BMW ConnectedDrive contract
between the customer and BMW comes into effect at the same time as the purchase contract for the new
Vehicle between the customer and the seller.

b) If all Services are exclusively part of the optional equipment of the new Vehicle, the BMW ConnectedDrive
contract between the customer and BMW comes into effect when the first Service is activated by BMW after
the first registration of the new Vehicle.

1.4 The customer receives a declaration of acceptance for the Services booked with the Vehicle purchase in
addition to the order confirmation. The customer receives a separate declaration of acceptance for the Services
booked in the BMW Store. If the customer does not receive an express declaration of acceptance, acceptance
is granted by activation of the respective Service.
1.5 The customer may have the SIM card installed in the Vehicle deactivated at any time by an authorized BMW
dealer, a BMW subsidiary or an authorized BMW workshop. The deactivation of the SIM card disables all
Services, except legally required functions and transmission of data only (as specified below).

a) If the customer requests such deactivation of the SIM card before the new Vehicle is handed over, this is
recognized as withdrawal from the commenced BMW ConnectedDrive contract.

b) In Vehicles equipped with functions that are part of the Vehicle’s type approval and therefore legally
required, e.g. the European Emergency Call (“EU eCall”) or the provisioning of relevant electronic map data,
the SIM card cannot be deactivated completely. This does not affect an effected withdrawal from the BMW
ConnectedDrive contract. If the customer requests the deactivation of the SIM card after the new Vehicle
is handed over, the termination of the BMW ConnectedDrive contract and its Services is determined by the
section “Duration and Termination of the BMW ConnectedDrive contract and its Services”.

c) The deactivation of the SIM card does not automatically disable the functionality of already activated
functions as described in the second subsection of the section “Description and availability of the services”.
If a part of such function requires an online data connection, this part will no longer be available after
deactivation of the SIM card.

1.6 For a right of revocation as a consumer please see section “Right of revocation for consumers”.

2. My BMW Portal and BMW Store

2.1 BMW provides the customer also with the My BMW Portal and the BMW Store free of charge in accordance
with these Terms and Conditions.

2.2 The use of the My BMW Portal and the BMW Store requires the creation of a BMW ID by the customer.

2.3 Via the My BMW Portal, the customer can view the status of the Services activated for its Vehicle and manage
them. For this purpose, it is necessary to link the customer’s BMW ID to the respective Vehicle by transmitting
the vehicle identification number and individually selectable identification features to BMW via the My BMW
Portal.

2.4 The purchase or the extension of Services in the BMW Store requires the existence of a BMW ConnectedDrive
contract, the registration of the customer in the My BMW Portal, a link between its respective Vehicle and its
BMW ID, and the provision of address and payment data.

3. Description and availability of the Services

3.1 The scope of the individual Services, their terms and availability are described in detail during the booking
process and as an appendix to these Terms and Conditions (hereinafter "Service Descriptions"). BMW also
offers some Services bundled in form of subscriptions. The costs of the Services are shown by BMW during the
booking process either for an individual Service or for several Services together.

3.2 As far as a Service needs a temporary or permanent activation of an additional function, the customer will be
provided with a code to activate the respective functionality only. The operation of such functionality requires
 the correct operation of certain hardware and software in the Vehicle, which is not subject of such a Service.

3.3 Depending on the Vehicle generation, it may be necessary to log in to the Vehicle with the BMW ID for the full
range of functions of certain Services; details on this are specified in the respective Service Descriptions as
current at the time of purchase of such Service.

3.4 The Services are provided via an online data connection enabled by a SIM card installed in the Vehicle and are
dependent on the functionality and operation of the mobile network for the installed SIM card. Some Services
require an online data connection permanently, other Services only temporarily (e.g. for transmission of an
activation code). The Services are therefore in some cases spatially limited to the reception and transmission
of the radio stations for the respective network. The Services can therefore also be affected by physical
hindrances, in particular by atmospheric conditions, topographical features, the position of the Vehicle and
obstacles such as bridges and buildings.

3.5 Disruptions to the Services may result from force majeure including strikes, lockouts, and official orders, as well
as from technical and other measures that are necessary, for example, at the facilities of BMW, the suppliers
of traffic data or the network operators for proper operation or improvement of the Services (e.g. maintenance,
repair, system­related software updates, extensions). Service disruptions may also result from short­term
capacity bottlenecks due to peak loads on the Services or from disruptions in the area of third­party
telecommunications systems. BMW shall make all reasonable efforts to remedy such faults and any faults
caused by malfunctions of the software relevant for the Service stored in the customer's Vehicle (so­called
bugs) or to work towards their elimination without undue delay. In order to rectify faults in a Service, BMW is
entitled to make adjustments (e.g. configuration adjustments to the software) by remote access to the Vehicle
software (hereinafter "Remote Action"), provided that all of the following conditions are met:

a) The rectification of the fault has no negative effect on the operational safety of the customer’s Vehicle;
b) It is to be expected that the Remote Action will permanently remedy the malfunction for the customer's
Vehicle;
c) The changes made by the Remote Action are limited to the correction of the fault (although after the
correction of faults there may be automatic updates as to be carried out previously in a fault­free state);
and
d) It is expected that the Remote Action will not cause undue impairments to the customer (e.g. longer­term
failures of more than 10 (ten) minutes per attempt of a Remote Action, disruptions of other Services, even
short­term failures of other vehicle functions, or to loss of personal settings or data of the customer).

3.6 Subject to the conditions set out in the previous subsection, BMW is also entitled to carry out Remote Actions
to comply with statutory provisions, to eliminate malfunctions of software stored in the Vehicle and to remedy
security loopholes.

3.7 If a Remote Action is not feasible for technical reasons, in particular due to insufficient mobile data connection
or due to temporary vehicle conditions (e.g. vehicle conditions that are not suitable for the respective Remote
Action, such as parking/living/driving; locking/unlocking the Vehicle during the Remote Action; starting an EU
eCall), BMW is entitled to repeat the Remote Action.

3.8 BMW may indicate to the customer via the Vehicle’s central information display the availability of Remote
Software Upgrades (provision of software updates over the air) which require that the customer confirms the
installation of the upgrade via the Central Information Display. Certain Services may not be functional or limited
 in their functionality until the customer installs the indicated Remote Software Upgrade. Information about the
respective upgrades is provided to the customer as part of the notification of its availability.

4. Use of the Services

4.1 The customer may not use the Services for illegal purposes and will ensure that third parties do not do so
either. The customer is not entitled to pass on the data and information received within the use of the Services
to third parties for commercial purposes or to process them further.

4.2 The customer bears the costs of misuse of Services (e.g. the emergency call).

4.3 The BMW ConnectedDrive contract between BMW and the customer as well as the Services booked by the
customer are vehicle­bound and cannot be transferred to or used in another vehicle.

5. Booking additional Services via the BMW Store

5.1 The customer can order further BMW ConnectedDrive Services in addition to the Base Services either directly
with the purchase of the new Vehicle or subsequently via the BMW Store. The offer of the BMW Store is aimed
at customers in the United Kingdom.

5.2 Offer and commencement of contract when booking Services via the BMW Store

a) The customer must be registered with the My BMW Portal.

b) BMW bindingly offers the customer various Services via the BMW Store.
c) Details of the Service in question are specified in the respective Service Description, details concerning its
price and duration are shown in the BMW Store.
d) The binding booking of a Service comes into effect as soon as the customer clicks on the button "Order now
with payment" (at the price indicated).

For a right of revocation as a consumer please see section “Right of revocation for consumers”.

5.3 Compliance and sanction lists

BMW may refuse a booking in the event of the customer being subject to sanctions (for further information and
consequences see section “Duration and Termination of the BMW ConnectedDrive contract and Services”).

5.4 Provision and activation of Services

After the Service is booked, a provisioning file is sent via data connection to the Vehicle and the Service is
activated. The process cannot be executed if the data connection is interrupted. In such a case, the provision
of the Service shall be delayed accordingly until the transmission to the Vehicle can be carried out.

5.5 Payment

a) The stated prices are in pounds

 b) The customer is in default of payment if they have not paid within 30 (thirty) days of the invoice date.
c) In the event of late payment by the customer, BMW shall be entitled to suspend or discontinue the provision
of the affected Services and to deactivate the customer's access authorization to the affected Services until the
customer has fulfilled their payment obligation.
d) The customer may only offset against claims by BMW if the customer's counterclaim is undisputed or has
been legally established. This is does not apply to a counterclaim based on intent. The customer may only
assert a right of retention if this is based on claims arising from the contractual relationship with BMW.

6. Sale or permanent transfer of the vehicle

6.1 The customer may not transfer its existing BMW ConnectedDrive contract to a third party without the consent
of BMW, even if the customer sells or permanently transfers their Vehicle to a third party.

6.2 If the Vehicle is sold or permanently transferred to a third party, the customer must end the link between the
Vehicle and their user account via the My BMW Portal or My BMW app and delete all personal data stored.

6.3 The customer is obliged to inform the third party to whom they sell or permanently transfer their Vehicle of all
active and deactivated Services.

7. Duration and Termination of the BMW ConnectedDrive contract and Services

7.1 The BMW ConnectedDrive contract shall be commenced for an indefinite duration.
The customer can ordinarily terminate the BMW ConnectedDrive contract at any time with a one­month notice
period. In this case, all Services with indefinite duration end with the BMW ConnectedDrive contract.

BMW can ordinarily terminate the BMW ConnectedDrive contract with a one­month notice period at the earliest
5 (five) years after its commencement. In case of an ordinary termination, the BMW ConnectedDrive contract
remains in force and effect for any ongoing Service with limited duration until the term of the respective Service
has lapsed and/or for any Service with an indefinite duration until such can be terminated ordinarily.

7.2 Base Services are commenced with an indefinite duration. The duration of any additional Service is determined
by the individual contract for the respective Service, either with limited duration with a maximum of 2 (two)
years or with indefinite duration with a one­off payment or a monthly payment.

7.3 A Service with limited duration ends with the expiry of its term. If offered by BMW, the customer can book such
Service for a new term. If the individual contract specifies that a Service with a limited duration is automatically
renewed upon the expiry of its term, both the customer and BMW can prevent the renewal by giving notice at
least of 1 (one) month before the end of the respective term.

7.4 Except with respect to Services set out in the subsequent subsection, a Service with an indefinite duration can
be ordinarily terminated with a one­month notice period by the customer at any time and by BMW at the earliest
5 (five) years after its commencement, in each case without any reimbursement.

7.5 A Service with an indefinite duration and recurring payments by the customer can be terminated:
a) by the customer at any time with effect from the date of the next due payment;
 b) by BMW with a one­month notice period provided that BMW may terminate at the earliest 1 (one) year after
the commencement of the respective Service;
c) immediately by BMW if a customer has not fulfilled a due payment obligation due to the expiry of their means
of payment and BMW had previously notified the customer of the upcoming expiry and its consequences at
least [four weeks] in advance; the fifth subsection of the section “Booking additional Services via the BMW
Store” shall remain unaffected.

7.6 If the Vehicle is sold or passed on to a third party, the customer can terminate a Service with limited duration
with a six­week notice period without any reimbursement by BMW.

7.7 Services can be deactivated by the customer at any time by having the SIM card deactivated, thereby
suspending the obligation of BMW to provide affected Services without any reimbursement for the time of such
deactivation. This does not apply to legally required functions or provisioning of data.

7.8 BMW may suspend, cancel or terminate Services or the BMW ConnectedDrive contract as a whole in the event
of the customer being or becoming subject to sanctions (any applicable restrictive measures (trade, military,
economic or financial sanctions, laws, or embargoes) including lists of specially designated nationals or blocked
persons lists mandated, imposed or adopted by the relevant authorities (in particular the United Nations
Security Council, the European Union, Her Majesty's Treasury)). Such right can only be exercised, if BMW is no
longer permitted to provide the respective Services to or to continue the BMW ConnectedDrive contract with
the customer. To the extent the respective Services have already been paid by the customer, the customer is
entitled to claim an adequate refund regarding the unused/cancelled Service provided that BMW has received
the approval from the competent authority (to the extent required under the applicable sanctions).

7.9 The right of extraordinary termination of the BMW ConnectedDrive contract and any individual Service remains
unaffected.

8. Contact

8.1 The BMW customer service can be reached at bmwconnecteddrive@bmw.co.uk. The BMW ConnectedDrive
hotline is available from Monday to Friday from 08:00 to 19:00 hours and Weekends from 09:00 to 17:00
hours at the telephone number 0800 064 0360.

9. Liability

9.1 If a Service is defective, the customer has the statutory warranty rights applicable to digital products (or, as
applicable, goods with digital elements), unless stipulated otherwise.

9.2 BMW accepts no liability for the accuracy and topicality of the data and information transmitted via the Services.

9.3 BMW shall not be liable for the consequences of malfunctions, interruptions, and functional impairments of the
Services, in particular in the cases of physical hindrances and disruptions of services.

9.4 In the event of slight negligence, BMW shall only be liable in the event of a breach of material contractual
obligations (cardinal obligations), such as those which the contract is intended to impose on BMW in
accordance with its content and purpose or the fulfilment of which is essential for the proper performance of
the contract and on the observance of which the customer regularly relies on and may rely. This liability is
 limited to the typical damage foreseeable at the time of commenced of the contract.

9.5 The personal liability of BMW's legal representatives, vicarious agents and employees for damage caused by
them through slight negligence is also limited to the extent described in the preceding section.

9.6 BMW's liability in the event of fraudulent concealment of a defect, from the assumption of a guarantee or a
procurement risk and under the Product Liability Act remains unaffected by any provisions of the Terms and
Conditions. Limitations of liability under the Terms and Conditions do not apply in the event of intent, gross
negligence or injury to life, body or health.

10. Data processing and security

10.1 BMW collects, stores and uses personal data and non­personal data of its customers to the extent necessary
to provide the respective Service or based on other adequate legal bases (e.g. consent). An overview of each
Service including the processed data categories can be found in the respective Service Description (annexed
to these Terms and Conditions). Details on the processing of personal data and non­personal can be viewed
in the separate Legal Notices on Data Protection.

10.2 The customer must inform BMW immediately of any changes to personal data relating to the contractual
relationship and the invoicing of Services.

10.3 For some functions, only the customer can decide and control whether and to what extent these are activated
and can be used in connection with the Vehicle. Some of these functions may also affect other vehicle users
and their data. In this case, the customer must inform the other vehicle users about the processing of their
data, e.g. by referring to the Legal Notices on Data Protection.

11. Right to modify

11.1 BMW reserves the right to modify the scope of the BMW ConnectedDrive contract, provided that both such
modification is reasonable for the customer with regard to the overall scope of the agreed contract and as far
as such modification is necessary for the elimination of subsequently arising equivalence disturbances, to
adapt to changes of the legal situation or technical requirements for BMW or for operational reasons.
In the event of a more extensive modification of the scope of the BMW ConnectedDrive contract, of which the
customer can be notified in writing or via an electronic communication channel, the customer may terminate
the BMW ConnectedDrive contract extraordinarily within six weeks of receipt of the notification of the
modification and have it deactivated free of charge via the BMW ConnectedDrive Hotline. The refund is made
on a pro rata temporis basis.

11.2 A corresponding right to modify applies to non­essential amendments to the Terms and Conditions. Any such
amendments shall be published at least six weeks before their intended date of entry into force. If the customer
has agreed an electronic communication channel with BMW (e.g. via the BMW ConnectedDrive customer portal
"My BMW Portal"), the amendments can also be communicated in this way. They become part of the Terms
and Conditions if the customer does not expressly object to BMW before the intended date of entry into force
of the amendments. BMW will expressly inform the customer of the consequences of not objecting to the
 amendments in its offer to modify the Terms and Conditions.

11.3 BMW may also reasonably modify the scope of a Service, provided that such modification is reasonable for the
customer with regard to the overall scope of the agreed Service and such modification is made for a valid
reason (e.g. necessary for the elimination of subsequently arising equivalence disturbances, to adapt changes
to the legal situation, to adapt the digital content or digital services to a new technical environment or for other
important operational reasons or technical requirements for BMW). The customer will be notified in writing or
via an electronic communication channel about the modification. The customer may terminate an affected
Service extraordinarily within 30 days of receipt of the notification of the modification, if such modification
impairs the use of the Service except if the impairment is insignificant.

12. Place of jurisdiction, applicable law and dispute resolution

12.1 This contract and any dispute or claim arising out of or in connection with it or its subject matter or formation
(including non­ contractual disputes or claims) shall be governed by and construed in accordance with the law
of England and Wales

12.2 Each of the customer and BMW irrevocably agrees that the courts of England and Wales shall have exclusive
jurisdiction to settle any dispute or claim (including non­ contractual disputes or claims) arising out of or in
connection with this contract or its subject matter or formation.

12.3 "Out­of­court settlement of disputes”

We are legally obliged to inform the customer that the European Commission has set up an online dispute
resolution platform (OS) for the out­of­court settlement of consumer disputes. You can find the platform at:
http://ec.europa.eu/consumers/odr.
BMW will not participate in any dispute settlement proceedings before a consumer arbitration board and is not
obliged to do so.

13. Right of cancellation for consumers

Cancellation policy
If you are a consumer, you have the right, within fourteen days after this contract is entered into, to cancel this
contract without giving reasons.

In order to exercise your right of cancellation, you must inform us (BMW UK, BMW Customer Information Centre,
Phoenix One, 59­ 63 Farnham Rd, Slough, SL1 3TN, or e­mail: bmwconnecteddrive@bmw.co.uk) by means
of a clear statement (e.g. a letter sent by post or e­mail) of your decision to cancel this contract. You can use
the model cancellation form below for this purpose, but this is not mandatory.

Consequences of cancellation:
If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery
charges (except for additional charges resulting from your choosing a different method of delivery from the
cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we
receive notification of your cancellation of this contract. We will use the same means of payment for this refund
as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be
charged for this refund.
 If you have requested that the services commence during the cancellation period, you will pay us a reasonable
amount corresponding to the proportion of the services already provided by the time you inform us of the
exercise of the right of cancellation compared to the total amount of services provided for in the contract.
Cancellation form:
(If you want to cancel the Contract, please fill out this form and return it.)

To
BMW UK,
BMW Customer Information Centre,
Phoenix One, 59­ 63 Farnham Rd,
Slough,
SL1 3TN.
E­mail to: bmwconnecteddrive@bmw.co.uk

­ I/we (*) hereby give notice to cancel the Contract for the supply of the following services
­ Ordered on (*)/received on (*)
­ Name of the consumer(s)
­ Address of the consumer(s)
­ Signature of the consumer(s) (only in case of communication on paper)
­ Date

(*) Delete as applicable

14. BMW ConnectedDrive Services (New Vehicle) Subscription Start Date

14.1 On BMW vehicles produced before 14­02­2022, the BMW ConnectedDrive Services included as standard
equipment have their subscription period start at the point of vehicle production (plus grace period up to 90
days to allow for vehicle delivery and handover, depending on production location). Services do not start at
point of registration.

14.2 On BMW vehicles produced from 14­02­2022, the BMW ConnectedDrive Services included as standard
equipment have their subscription period start at the point the vehicle has its Pre­Delivery Inspection
completed.

15. BMW ConnectedDrive Upgrades

15.1 Certain models in the BMW range offer the owner the ability to purchase additional features after vehicle
production has been completed for a one­ off fee

15.2 Availability of BMW ConnectedDrive Upgrades are dependent on vehicle specification, optional equipment
and production date. Please consult your local BMW Retailer for more information if required. The features
described may not be fully supported in all markets and may only be available with additional optional
 equipment. On applicable vehicles you can find a detailed description of features in your vehicle's operating
instructions.

15.3 On vehicles where BMW ConnectedDrive Upgrades are available only with a lifetime, one­ off payment, you,
will not have the right to cancel the download or purchase once download has begun and will not be entitled
to a refund. By accepting the terms and conditions of service for the download purchase you acknowledge
that your right of cancellation and refund are lost. Your other statutory rights are not affected.
Terms and Conditions of BMW UK for the sale of Service Inclusive in the BMW
Store
1. Scope of Application, Contracting Partner

1.1 The sale of Service Inclusive packages via the BMW Store (available at:
https://www.bmw.co.uk/en/shop/ls/cp/connected­drive) by BMW UK, Summit One, Summit Avenue, Farnborough,
Hampshire, GU14 0FB (hereinafter referred to as "BMW") shall exclusively be subject to these General Terms and
Conditions (hereinafter “Terms“) in the version valid at the time of conclusion of the sales contract. In addition to
these Terms, the BMW ConnectedDrive Terms and Conditions, available at
https://www.bmw.co.uk/en/topics/owners/bmw­connecteddrive/legal­information.html shall apply. In case of
discrepancies, these Terms shall prevail with regard to the purchase of Service Inclusive packages.

2. Offer and Conclusion of Contract

2.1 The customer has the option to purchase the following Service Inclusive packages in the BMW Store :
“Service Inclusive”. The Service Inclusive packages include certain service and maintenance work to which the
customer is entitled during the selected term. The details of the available Service Inclusive packages and the
runtime­mileage combinations can be found in the descriptions of the BMW Store.

2.2 The Service Inclusive packages displayed in the BMW Store and indicated as available constitute a binding
offer by BMW which the customer can accept at the specified fixed price.

2.3 In the BMW Store the customer can select a Service Inclusive package with the desired runtime­mileage
combination under "Service Inclusive". The customer can initiate the order process by clicking the button "book
now" for the selected Service Inclusive package.

2.4 If the customer has not yet registered at “My BMW Portal“ and/or has not yet entered any valid address and
payment information, the customer first has to do this before he can place an order.

2.5 Provided the customer has registered at “My BMW Portal“ and has entered his valid address and payment
information, the customer proceeds directly to an overview page displaying the complete order with all relevant
contractual data. The customer has the option to check the complete data again and correct any possible input
errors. By clicking the button “order with obligation to pay“, a contract between the customer and BMW is
concluded on the basis of the contractual provisions, including these Terms.

2.6 After completion of the order process, the customer receives a confirmation of the contract conclusion, a
description of the purchased Service Inclusive package as well as a copy of these Terms via email.

2.7 If the customer is a consumer the customer has a right to withdraw from the contract within 14 days (see
section 8 for details).

2.8 The conclusion of the contract is offered in English language.

2.9 The order is saved by BMW in the user account “My BMW Portal”. The customer can view, save and print
the order there.

2.10 The purchased Service Inclusive package will be activated as soon as BMW has received the purchase
price.

3. Availability and Term of Service Inclusive Packages

3.1 For BMW vehicles for which the first service was not due yet, the customer can choose “Service Inclusive”.
The customer can check the availability of the individual Service Inclusive packages for a BMW vehicle by entering
the vehicle identification number in the BMW Store.

3.2 The individual Service Inclusive packages have fixed terms which are measured by runtime in months and
mileage of the vehicle in km; relevant for the expiry of the term is whichever threshold is reached first.

3.3 The term for “Service Inclusive” (runtime and mileage) begins with the first registration of the vehicle.

Service Inclusive Package Availability Commencement of the

Term
“Service Inclusive “ As of the first registration of “Service Inclusive” (runtime
the vehicle up to a maximum and mileage) begins with
of 2 years after the first the first registration of the
registration or until the vehicle
vehicle’s first service.

For example, if the customer purchases “Service Inclusive“ in December 2018 for a BMW vehicle initially registered
on October 1, 2018 for a term of 5 years / 62,000 miles, the term of the Service Inclusive package begins on
October 1, 2018. It ends on September 30, 2023 or on the day on which the vehicle reaches a mileage of 62,000
miles, whichever is reached first.

3.4 Upon expiry of the chosen term in years or mileage in miles (whichever is reached first), the entitlement to
the services of the Service Inclusive package ends.

4. Sale or Loss of Possibility to use the Vehicle

4.1 The Service Inclusive packages are vehicle­based. They cannot be transferred to another vehicle or used
for another vehicle.

4.2 If the customer sells the vehicle, the vehicle suffers a total loss or the customer can no longer use the
vehicle for other reasons, the customer is not entitled to claim (partial) reimbursement of the purchase price for the
Service Inclusive package.

5. Security

All information provided in the BMW Store, such as credit card information, bank account information, address and
e­mail address, are automatically encrypted using the Secure Sockets Layer Protocol (SSL). SSL is the industry
standard for transferring sensitive data over the Internet.

6. Prices and Payment Terms

6.1 The purchase prices shall be determined according to the prices valid at the time of the order as specified in
the BMW Store. All prices are indicated in GBP.

6.2 Payments can only be affected by the means of payment provided in the user account “My BMW Portal“.
The purchase price shall be due and payable immediately upon conclusion of the contract.

7. Redemption of Service Inclusive Packages; Scope of Services

7.1 The customer can redeem the Service Inclusive packages at all participating BMW service partners
worldwide. Further information on the participating BMW service partners are available at
https://www.bmw.co.uk/en/footer/contact/find­a­bmw­centre.html
7.2 The customer is entitled to any services included in the respective Service Inclusive package, regardless of
how often services are due during the term.

7.3 Service Inclusive services can only be requested if the intelligent maintenance system (Condition Based
Service / CBS) in the vehicle indicates the service requirement.

7.4 “Service Inclusive“ consists of the following scope of work, including genuine BMW parts and oil used to
provide the services:

BMW ICE (Internal Combustion Engine; excluding BMW M Modell):

- Engine oil service

- Service Top­Ups (Engine Oil)
- Service vehicle check in accordance with BMW guidelines
- Service air filter
- Service fuel filter (Diesel)
- Service micro filter
- Service spark plugs (gasoline)
- Service brake fluids

BMW M:

- Engine oil service

- Service Top­Ups (Engine Oil)
- Service vehicle check in accordance with BMW guidelines
- Service air filter
- Service micro filter
- Service spark plugs
- Service running­in check
- Service rear axle differential*
- Service front axle differential*
- Service transfer box*
- Service brake fluids
* in accordance with BMW M model specific service guidelines

BMW BEV (Battery Electric Vehicle):

- Service vehicle check in accordance with BMW guidelines

- Service micro filter
- Service brake fluids

BMW PHEV (Plug­in Hybrid Electric Vehicle):

- Engine oil service

- Service Top­Ups (Engine Oil)
- Service vehicle check in accordance with BMW guidelines
- Service fuel filter (Diesel)
- Service micro filter
- Service spark plugs (gasoline)
- Service air filter
- Service spark plugs
- Service brake fluids
- Service door hinge*
- Service gas pressure spring front door*
* only valid for BMW i8

7.5 The customer is not entitled to the services, if (i) the vehicle has not been operated properly, (ii) the vehicle
has been overstressed (e.g. due to use in motorsport competitions), and/or (iii) the maintenance intervals displayed
in the vehicle (for motor oil change, air filter, fuel filter, micro filter, spark plugs and brake fluid) or the time / mileage
requirements specified by BMW (for vehicle check and standard scopes) have not been complied with.

8. Right of cancellation for consumers

Right of cancellation:
If you are a consumer, you have the right, within fourteen days after this contract is entered into, to cancel
this contract without giving reasons.

In order to exercise your right of revocation, you must inform us (BMW UK, BMW Customer Information
Centre, Phoenix One, 59­63 Farnham Rd, Slough, SL1 3TN, e­mail: bmwconnecteddrive@bmw.co.uk) by
means of a clear statement (e.g. a letter sent by post or e­mail) of your decision to cancel this contract. You
can use the model cancellation form below for this purpose, but this is not mandatory.

Consequences of cancellation:
If you cancel this contract, we will reimburse you for all payments we have received from you, including
delivery charges (except for additional charges resulting from your choosing a different method of delivery
from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the
date we receive notification of your cancellation of this contract. We will use the same means of payment for
this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event
will you be charged for this refund.

If you have requested that the services commence during the cancellation period, you will pay us a
reasonable amount corresponding to the proportion of the services already provided by the time you inform
us of the exercise of the right of cancellation compared to the total amount of services provided for in the
contract.

Cancellation form
(If you want to cancel the contract, please fill out this form and return it.)
By post to: BMW UK, BMW Customer Information Centre, Phoenix One, 59­63 Farnham Rd, Slough, SL1
3TN.
Or via e­mail to: bmwconnecteddrive@bmw.co.uk

­ I/we (*) hereby give notice that we cancel our contract for the supply of the following services
­ Ordered on (*)/received on (*)
­ Vehicle VIN number
­ Name of the consumer(s)
­ Address of the consumer(s)
­ Signature of the consumer(s) (only in case of communication by paper)
– Date

(*) Delete as applicable.

9. Customer Service

The BMW customer service can be reached by e­mail at bmwconnecteddrive@bmw.co.uk. The BMW
ConnectedDrive hotline is available from Monday to Friday from 08:00 to 19:00 hours and Weekends from 09:00
to 17:00 hours at the telephone number +44 (0) 800 3256 000.

10. Liability

10.1 BMW accepts no liability for the accuracy and currency of the data and information transmitted via the
services.

10.2 BMW shall not be liable for the consequences of malfunctions, interruptions and functional impairments of
the services.

10.3 Subject always to Sections 10.1, 10.2 and 10.4, in no circumstances shall BMW or its employees or agents
be liable, whether in contract, tort (including for negligence and breach of statutory duty howsoever arising),
misrepresentation (whether innocent or negligent), restitution or otherwise for any loss (whether direct or indirect)
of profits, business, business opportunities, revenue, turnover, reputation or goodwill or loss (whether direct or
indirect) of anticipated savings or wasted expenditure in connection with this contract.

10.4 Nothing in this Section 10 shall exclude any liability for death or personal injury caused by negligence, for
fraud or fraudulent misrepresentation or for any matter for which it would be unlawful to exclude liability.

11. Jurisdiction / Applicable law

11.1 This contract and any dispute or claim arising out of or in connection with it or its subject matter or
formation (including non­contractual disputes or claims) shall be governed by and construed in accordance with the
law of England and Wales

11.2 Each of the customer and BMW irrevocably agrees that the courts of England and Wales shall have
exclusive jurisdiction to settle any dispute or claim (including non­contractual disputes or claims) arising out of or in
connection with this contract or its subject matter or formation.

Last Revised: November 2021

 BMW CONNECTEDDRIVE STORE (3RD­PARTY APPS)

TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) are intended to regulate the access and use of the
BMW ConnectedDrive App Store for 3rd­party apps (the “App Store”), which is provided to You
by BMW (UK) Limited, whose registered address is Summit One, Summit Avenue,
Farnborough, Hampshire, GU14OFB (hereinafter “BMW”).

In addition to these Terms, the “BMW ConnectedDrive General Terms and Conditions of
Business and Use” (“CD T&Cs”) apply in relation to the access and use of the App Store. If
there is any conflict between these Terms and the CD T&Cs, these Terms shall prevail.

As used in these Terms “You” and “User” means the person who accesses and uses the App
Store.

1. General

Your use of the App Store is subject to an agreement between You and BMW (“Agreement”)
which is set out in the CD T&Cs and these Terms.

You agree to use the App Store only for purposes that are permitted by the Agreement.

These Terms may have changed since You last reviewed them. Any changes for this version
of the Terms will be highlighted at the start of this document.

2. Access and Use of the App Store

General

The App Store is provided to You by BMW and allows You to browse, search, download and
update / delete apps not developed by BMW but by third parties (“Content”).

The Content made available in the App Store is developed and provided by third party
developers or licensors (the “Content Providers”). The App Store and Content are provided for
domestic information and entertainment purposes only.

This Agreement only covers Your use of the App Store. Your use of the Content will be subject
to separate terms between You and the Content Providers to which BMW is not party. Content
Providers are solely responsible for the content of, and warranties given in respect of, any
Content and BMW is not responsible for, has not checked or approved and does not endorse
any Content made available through the App Store. You will need to make Your own
independent judgement about whether to use the Content, including whether to buy any
products or services offered within it or any link to third party material included within it.

Access requirements and access revocation

In order to access the App Store, You will require: (1) an active BMW Digital Premium
Subscription in Your vehicle; (2) a BMW ID user account; (3) all mandatory updates to have
been installed; (4) in some instances, a live internet connection using the on board vehicle SIM
card, and (5) systems and hardware that meet the minimum system requirements needed to
effectively and securely run the App Store from time to time and referred to as the Minimum
System Requirements). The minimum system requirements are currently BMW Operating
System 9 with an active BMW Digital Premium subscription.

In the event that:

 You no longer have an active BMW Digital Premium Subscription associated with the App
Store, access to the App Store as well as to any installed Content and related data will be
revoked;
 your vehicle no longer meets the Minimum System Requirements, BMW reserves the right
to revoke access to the App Store; and/or
 a mandatory update has not been installed, BMW reserves the right to suspend access to
the App Store until the update has been installed.

In each case, data relating to Content may still be available from the relevant Content Provider
(whether directly or via a different device). BMW recommends that You back up any content
and data used in connection with the App Store and Content, to protect Yourself in case of
problems with the App Store or Content.

Requirement for live connection

The App Store is provided via an online data connection enabled by a SIM card installed in Your
vehicle and is dependent on the functionality and operation of the mobile network for the
installed SIM card. Some functionality requires an online data connection permanently, other
functionality only temporarily. The App Store is therefore in some cases spatially limited to the
reception and transmission of the radio stations for the respective network. The performance
of the App Store can therefore also be affected by physical hindrances, in particular by
atmospheric conditions, topographical features, the position of the vehicle and obstacles such
as bridges and buildings.

Usage rules

You undertake to comply with the following obligations:

 i. You will not access (or attempt to access) the App Store by any means other than through
the interface that is provided by BMW. You specifically agree not to access (or attempt to
access) the App Store through any automated means;

ii. You shall not use the App Store or Content in any unlawful manner, for any unlawful purpose,
to attempt to access Content or software that is not available in Your jurisdiction, to transmit
any material that is defamatory, offensive or otherwise objectionable, or in any manner
inconsistent with the Agreement;

iii. You shall not act act fraudulently or maliciously in connection with the App Store or Content,
for example, by hacking into or inserting malicious code, such as viruses, or harmful data,
into the App Store or any operating system;

iv. You shall not infringe BMW’s intellectual property rights or those of any third party in relation
to Your use of the App Store and Content (to the extent that such use is not licensed by the
Agreement).

v. You agree that You will not engage in any activity that interferes with or disrupts, or may
interfere with or disrupt, the App Store, or the servers and networks which are connected to
the App Store.

vi. You may not, and You agree not to or enable others to, copy decompile, reverse engineer,
disassemble, attempt to derive the source code of, decrypt, modify, or create derivative
works of the App Store or any Content provided via the App Store, or any part thereof (except
as and only to the extent any foregoing restriction is prohibited by applicable law).

In the event that BMW identifies a breach of these obligations, BMW may, at its sole discretion,
terminate and/or disable Your access to the App Store, BMW ID or any data or other Content
that is stored with Your account without any prior notice. BMW will not be liable to you or any
third party if it exercises such rights.You acknowledge and agree that the form and nature of
the App Store which BMW provides may change from time to time without prior notice to You.
The App Store or Content may need to be updated, for example, for security updates, bug fixes,
enhanced functions, missing plug­ins and new versions (collectively, "Updates"). Such Updates
may be necessary for You to use the App Store or to access, download, or use Content. In
principle, You will generally be able to install such Updates at Your convenience unless Your
Update Settings in the App Store permit automatic Updates. However if it is determined that a
certain Update is necessary to fix a critical security vulnerability related to the App Store or
Content, the Update may be completed irrespective of Your Update settings in the App Store
or in­vehicle infotainment settings. In addition, BMW may, at its sole discretion and without prior
notice, make changes to the available Content offering as well as remotely deactivating or
updating installed Content for security or legal reasons. Such changes may impact Your ability
to access previously available Content using the App Store but will not impact Your in app data,
settings or purchases.
3. Support

Contacting BMW (including with complaints). If You think the App Store or the Content are faulty
or misdescribed or wish to contact BMW for any other reason please email BMW’s customer
service team at customer.information@bmw.co.uk or call them on 0800 3256 000. Please
note that BMW are unable to provide support for Content (ie. third party applications).

How BMW will communicate with You. If BMW have to contact You BMW will do so by email,
by SMS or by pre­paid post, using the contact details You have provided to BMW.

4. Your Privacy

BMW uses any personal data it collects through Your use of the App Store in the ways set out
in BMW’s privacy policy https://www.bmw.co.uk/en/footer/legal/privacy­policy.html. This
notice does not cover use of Your personal data by Content Providers and You should refer to
the Content Provider’s own privacy notice for this information.

[By using the App Store and Content, You acknowledge that BMW may collect and use Your
vehicle identification number (VIN or numberplate), Your BMW ID and the associated email
address, technical information about Your vehicle and Your use of the App Store (including what
apps You have downloaded), hardware and peripherals to (1) provide technical support; (2) for
quality assurance; (3) improve BMW’s products and services and (4) as otherwise described in
the CD T&Cs.

Please be aware that internet transmissions are never completely private or secure and that
any message or information You send using the App Store or Content may be read or
intercepted by others, even if there is a special notice that a particular transmission is encrypted.

5. Intellectual Property
Without prejudice to the end user terms relating to the Content, the User acknowledges that the
property and title for all the rights of intellectual property, including the rights for the software,
codes, copyrights, trademarks and commercial secrets in and to the App Store and/or Content,
are and shall remain the property of BMW and/or the Content Providers (as applicable). All
rights, title and interest in the App Store and Content not expressly granted to You in these
Terms are reserved.

The following actions are expressly prohibited to the User:

i. Copy, translate, disassemble, decompile, attempt to reverse­engineer or otherwise create

the source code and/or objects or tools included in the App Store and/or Content or the App
Store or the Content itself;
ii. Removal of any kind of confidentiality or property warning;

iii. Sell, resell, lease, redistribute, sublicense, transfer, assign or rent the App Store and/or
Content;

iv. Interfere with or disrupt the integrity or performance of the App Store;

If You breach any of the provisions above, BMW has the right to immediately terminate this
Agreement notwithstanding termination rights under applicable law.

6. BMW’s Responsibility for Loss or Damage Suffered by User

If the App Store is defective, You have the statutory warranty rights applicable to digital
products (or, as applicable, goods with digital elements), unless stipulated otherwise.

BMW accepts no liability for the nature, content or availability of the Content transmitted via the
App Store.

BMW may be responsible to You for foreseeable loss and damage caused by BMW. BMW will
only be responsible for loss or damage You suffer as a result of BMW substantively failing to
comply with these Terms or failing to use reasonable care and skill, to the extent such loss or
damage is foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen
or if, at the time You accepted these Terms, both BMW and You knew it might happen. Any
claim relating to such loss or damage must be made within six (6) years of You becoming aware
of the loss or damage and subject to You having notified BMW of the loss or damage within a
reasonable period.

If the App Store damages a device or digital content belonging to You, You may in some
instances be entitled to require BMW to repair the damage or to provide appropriate
compensation (taking into account, among other things, wear or tear of the damaged item).
However, BMW will not be liable for such damage that:

 You could have avoided, for example by applying an update offered to You free of charge or
for damage that was caused by You failing to correctly follow installation, update and/or
usage instructions or to have in place the Minimum System Requirements;
 was unforeseeable or unexpected;
 was caused by use of Content as opposed to our provision of the App Store;
 was caused by a delaying event outside our control; or
 relates to Your use of the App Store or Content for the purpose of Your trade, business, craft
or profession and for avoidance of doubt includes without limitation any loss of profits,
business, business opportunities, revenue, turnover, reputation or goodwill or loss (whether
direct or indirect) of anticipated savings or wasted expenditure.
10.3 BMW shall not be liable for the consequences of malfunctions, interruptions and functional
impairments of the services, in particular in the cases described in paragraph 8 or where no live
connection is available as detailed at paragraph 2.Nothing in this paragraph 6 shall exclude or
limit BMW’s liability to You where it would be unlawful to do so, including but not limited to any
liability for death or personal injury caused by negligence, for fraud or fraudulent
misrepresentation or for any matter for which it would be unlawful to exclude liability.

7. Support and Maintenance Services

BMW will employ commercially reasonable efforts for, but cannot guarantee, a continuous
availability to the App Store.

The User accepts and acknowledges that performance and availability issues may occur, in
particular as a consequence of:

● Internet congestion, slowdown or general unavailability;

● Unavailability of generic internet services (DNS servers) due to external attacks;

● Major force events (unpredictable and unavoidable event, unrelated to the control of the
parties, which prevents, totally or partially, permanently or temporarily, from achieving their
objectives and fulfilling their obligations on the contractual dates and deadlines such as
state of war, declared or not, rebellions or riots, pandemics, natural disasters such as fires,
floods or earthquakes and communications cuts);

● Actions or omissions of the User or third parties which are not under control of BMW;

● As a result of a computer system of the User or third parties;

● The maintenance of the App Store programmed by BMW, as well as updates that may
occur.

Content Providers are responsible for providing maintenance and support for Content.

8. Availability

Disruptions to the App Store may result from events beyond the reasonable control of BMW
including but not limited to strikes, lock­ outs and government and other official action, as well
as from technical and other measures that are necessary, for example, at the facilities of BMW,
our service providers, the suppliers of traffic data or the network operators for the proper
operation or improvement of the App Store (e.g. maintenance, repair, system­ related software
updates, extensions). Service disruptions may also result from short­term capacity bottlenecks
due to peak loads on the App Store or from disruptions in the area of third­ party
telecommunications systems. BMW shall make all reasonable efforts to promptly remedy such
faults and any faults caused by malfunctions of the operating software of the relevant service
stored in the customer's vehicle (so­called bugs) or to work towards their elimination but shall
otherwise have no liability to You in relation to the matters set out in this Section 8. In order to
rectify faults in a service, BMW is entitled to make adjustments (e.g. configuration adjustments
to the software) by remote access to the vehicle software (hereinafter referred to as "remote
action"), provided that all of the following conditions are met: a) The fault to be rectified has no
effect on the operational safety of Your vehicle; b) It is reasonably expected that the remote
measure will permanently remedy the malfunction for Your vehicle; (c) The changes made by
the remote action are limited to the correction of the fault (although after the correction of faults
there may be automatic updates that would have been carried out previously as control
processes in a fault­ free state); and (d) It is reasonably expected that the remote action will not
cause undue impairments to You. Undue impairments are deemed to exist in particular if the
remote measure will lead to longer­ term failures (more than 10 minutes per attempt at a
remote measure) or disruptions of other services, to even short­ term failures of other vehicle
functions or to the loss of Your personal settings or data.

9. Agreement; right to modify

BMW reserves the right to modify the scope of the Agreement with You, provided that such
modification is reasonable for the customer with regard to the overall scope of the agreed
contract and as far as such modification is necessary for the elimination of subsequently arising
equivalence disturbances or to adapt to changes of the legal situation or technical requirements
for BMW or for operational reasons. You will be given reasonable notice of any proposed
modification.

10. Severability

The Agreement constitutes that entire agreement between You and BMW in relation to your
use of the App Store. If any provision of these Terms is declared unlawful, void or ineffective,
such provision shall be replaced, in whole or in part, by another that is valid, so as to best reflect
the terms of the clause in question.

The failure to require, at any time, User’s compliance with any of its contractual obligations,
does not imply a waiver of any rights, nor does it constitute the acquisition of a right by the User.

11. Place of jurisdiction / Applicable law / Dispute resolution

The exclusive place of jurisdiction for all claims arising in connection with the App Store is
England and Wales.
The same place of jurisdiction shall apply if the User does not have a general place of
jurisdiction in England and Wales, moves his/her place of residence or usual place of abode out
of England and Wales after conclusion of the contract or if his/her place of residence or usual
place of abode is not known at the time the action is brought.

English law applies to all disputes arising from or based on this contractual relationship,
excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the User
is a consumer within the meaning of the Consumer Rights Act 2015, this choice of law shall
only apply insofar as it does not deprive the consumer of mandatory applicable consumer
protection regulations of the state in which the consumer has his/her habitual residence at the
time of his/her order.
BMW Digital Services / MINI Digital Services
Date Revised: 25­March­2023; Version: Release 05/23

Please note: Each Service and its functions depend on availability. Depending on the vehicle model and its technical
capacities as well as market regulations, the availability and details of Services may differ. Depending on our service
structure, some available Services cannot be booked individually.

BRAND SERVICE

­ BMW Air Console

­ BMW; MINI Amazon Alexa Car Integration

­ BMW BMW Digital Premium

­ BMW; MINI Concierge Services

­ BMW; MINI Connected E­Mobility

BMW eDrive Zone
BMW; MINI Charging Management
BMW Public Charging
BMW; MINI eDrive Services

­ BMW Connected Music

BMW Connected Music
BMW Online Entertainment

­ BMW Connected Parking & Fuelling

BMW On­Street Parking Information (OSPI)
BMW Parking Situation at Destination
BMW Parking Space Assistant (Parking Finder)
BMW Parking Payments
BMW Fuelling Payments

­ BMW Digital Key

­ BMW Exterior Camera­based Services

BMW Drive Recorder
BMW Remote 3D View

­ BMW; MINI Intelligent eCall and Legal eCall

BMW; MINI Intelligent eCall
BMW; MINI EU eCall

­ BMW Intelligent Personal Assistant

BMW BMW Intelligent Personal Assistant
BMW Intelligent Functions
BMW InCar Experience

­ BMW Interior Camera

­ BMW; MINI Maps

BMW; MINI Map Update
BMW; MINI Routing
BMW; MINI Real Time Traffic Information (RTTI)
­ BMW Personalization

­ BMW; MINI Remote Control

BMW; MINI Remote Services
BMW Remote Engine Start

­ BMW Remote Software Upgrade

­ BMW; MINI Repair & Maintenance

BMW; MINI RMI Services*
BMW Smart Maintenance*
BMW; MINI Teleservices

­ BMW; MINI Smartphone Integration

­ BMW; MINI Technical Basis

BMW; MINI Customer Hotline*
BMW eSIM
BMW; MINI Evaluation of Diagnostics Data*
BMW Extendable Car Communications (xCC)
BMW; MINI Future Mobility Solutions*
BMW; MINI High Voltage Warn Call
BMW; MINI MyInfo*
BMW; MINI RMI Services*
BMW Sensor Data Usage Information*
BMW Smart Maintenance*
BMW; MINI Teleservices
BMW WLAN Hotspot

­ BMW Traffic Camera Information

­ BMW; MINI Vehicle Apps

­ BMW Video Streaming

* Base Service
 AirConsole
Date Revised: 10­March­2023; Version: Release 05/23

Service Description

AirConsole enables you to play entertaining and easy to learn games, controlled with your smartphone. You can play
games in single player mode, or together with others inside your vehicle in multiplayer mode. AirConsole contains
various game categories, such as quizzes, sports and racing.

In Detail

When opening the AirConsole App, your session code will be shown on the in­car screen. To start playing, you connect
your smartphone (and, in multiplayer mode, the smartphones of your fellow player(s)), either by entering the session
code in the AirConsole App, or by scanning the QR Code shown on the in­car screen. Whether you are charging your
car or waiting for your car passengers, you can choose from a range of different games to play alone or together –
directly in your BMW. The content offered in AirConsole may vary between markets.

We are only responsible for the availability of the technical interface within your vehicle. The content provider is
responsible for all its provided content and its availability.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  For AirConsole, you need a vehicle with at least BMW Operating System (OS) 8.5, plus:
- for OS 8.5, a Connected Drive Professional package; or
- starting with OS 9, an active BMW Digital Premium subscription.
How­to activate:  Starting with OS 9, AirConsole is included in the BMW Digital Premium subscription and
activated once the subscription is activated.
 With OS 8.5, AirConsole is activated by default.
What data will be  No personal data is stored in the vehicle.
stored in the  For AirConsole, cookies and temporary game data are stored within the browser cache of the
vehicle? vehicle until deteled manually.
What data will be  Anonymized statistics and performance relevant data are processed and stored to guarantee
processed or stored proper service operation.
in BMW IT systems?
What data will be  Specific data required by the content providers can be routed directly from our IT systems to
transferred to 3rd these content providers. Our IT systems do not permanently store this data.
parties?
When will processed  For deleting the browser cache data, you can either use factory reset for the vehicle, or delete
data be deleted? your user profile, or click on “Delete browser data” within the AirConsole option menu. All data
processed in our IT system will then be deleted automatically.
 Amazon Alexa Car Integration
Date Revised: 01­March­2022; Version: Release 7/22

Service Description

Amazon Alexa Car Integration provides you with access to Amazon’s familiar voice service in the car. The My BMW
Alexa Skill enables users to control certain vehicle functionalities via Alexa­enabled devices.

In Detail

Once the Amazon Alexa Car Integration set up is completed, simply press the voice button on the steering wheel and
say ‘Alexa’ followed by your question or command to activate Alexa in the car. More than 30,000 skills are currently
available for Alexa, including the ability to control your smart home while on the road. You can also find out about the
weather, play your favorite song, add entries to your calendar or order products from Amazon with a voice command.
Certain features of the service utilize your smartphone to stream data, e.g. music streaming. The smartphone’s
mobile data connection might also be used when the phone is connected to the vehicle’s Wi­Fi. Data charges will
apply based on your mobile phone service. Furthermore, the My BMW Alexa Skill lets users control aspects of their
car via voice over Alexa­enabled­devices at home. Using this skill, users can access different functionalities of their
car depending on the vehicle capabilities.

We are responsible for the technical interface within your vehicle. Amazon is responsible for all content and its
availability which is displayed in your vehicle via Amazon Alexa Car Integration.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  To use Amazon Alexa Car Integration, you need one of the following option codes in your car:
SA609, 606, 6UP, 6UN with production date November 2018 or later or 6C3 or 6C4 with
production date November 2020 or March 2021 (market dependent). Furthermore, you need an
Amazon account which is linked to your BMW account, “Online Speech processing” and “Third
Party” must be activated in your vehicle settings and your smartphone must be connected with your
vehicle.
 To use the BMW Alexa Skill, you must link your BMW and Amazon accounts and enable Remote
services.
How­to Amazon Alexa Car Integration (including BMW Alexa Skill) is available if ordered with the required
activate: prerequisites. It is activated once the required settings are adjusted.

What data will For Amazon Alexa Car Integration, audio data will be stored in the vehicle until the keyword “Alexa” has
be stored in the been detected. The Alexa response (audio and visual) will be stored until the dialogue is closed. For
vehicle? BMW Alexa Skill, no personal data will be stored in the vehicle.

What data will For Amazon Alexa Car Integration, audio data is processed in the backend until the keyword “Alexa”
be processed or has been detected. It is automatically sent by the vehicle to our IT systems. Authentication data is also
stored in BMW stored. For BMW Alexa Skill, user and vehicle related data are stored within the IT systems.
IT systems?
 Regarding all services, we process your personal data according to the ConnectedDrive data
protection notices. We use data in a completely pseudonymized form for the purpose of further
development and assurance of its respective service quality.
What data will For Amazon Alexa Car Integration, once the keyword “Alexa” has been detected, audio data,
be transferred authentication data and location data are shared with Amazon. For BMW Alexa Skill, voice input from
to 3rd parties? the user is handled by Alexa and therefore will be handled according to Amazon’s Terms &
Conditions.
When will data All data will be deleted immediately after processing. Data exchanged with Amazon will be handled
processed be according to Amazon’s Terms & Conditions. For BMW Alexa Skill, some user data will only be deleted
deleted? if user is requesting this.
Data stored in BMW systems for analysis purposes will be deleted after 2 years.
 BMW Digital Premium
Date Revised: 03­01­2023; Version: Release 05/23

Service Description

BMW Digital Premium enables the experience and use of digital content and features in the vehicle in return for a
one­off or recurring payment.

In Detail

BMW Digital Premium includes continuously updated and changeable content and features. The scope and
availability of the current individual features are described in detail in the following service descriptions (specified as
BMW Digital Premium) and during the booking process. The changeability can be experienced through improvements,
further developments and new visualizations of existing content and features, their removal or through the integration
of new digital content and features.

BMW Digital Premium always includes i.a. access to a third­party app store featuring apps from different categories
(including music and audio, news and magazines, games, entertainment), extended navigation and parking
assistance features, extended personal assistance features and additional vehicle­specific individualization features
and settings.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites: The possibility to purchase BMW Digital Premium depends on the vehicle´s hardware and software
and can be checked in the ConnectedDrive Store after linking the vehicle VIN (vehicle identification
number) to the BMW ID. If the offer “BMW Digital Premium” is displayed as bookable in the
ConnectedDrive Store, the vehicle is enabled for the service.
How­to If the vehicle is enabled for the service and the first user has linked the vehicle VIN to the BMW ID, an
activate: activation token is sent to the vehicle and automatically activates a time­limited free trial period. The
free trial period ends automatically. BMW Digital Premium can be purchased already 14 days prior to
the end of the free trial period.
 Concierge Services
Date Revised: 15­December­2021; Version: Release 03/22

Service Description

The Concierge Services are there to help when you are travelling and can support you with any request at the touch
of a button – individual, personal, and fast. Wherever you are, whatever you need.

In Detail

The Concierge Services are always available and can be used around the clock, 365 days a year. Both at home and
abroad. Your call center agent will help you with any concern that may arise while you are on the go (e.g. what the
weather is like at your destination, where to find a great takeaway coffee, or make a hotel reservation using our
booking partner). As a result, you can find your way around and stay well­informed. Whatever you want on your
journey, the right answer is at hand – tailored to your individual needs. This allows you to concentrate fully on the
road, and destinations found for you by the Concierge Services can even be sent to your vehicle’s navigation system
for automatic guidance, if desired. There are no additional mobile communication costs for you, even when you are
abroad.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites: For Concierge Services, no prerequisites are required.

How­to Concierge Services are automatically active once the product is purchased.
activate:

What data will For Concierge Services, requested POIs including details are stored (location and movement, account
be stored in the and vehicle information).
vehicle?
What data will For Concierge Services, you are connected to the call center when you push the call button in your
be processed or vehicle. The vehicle’s identification, location, and if route guidance is activated, the selected route may
stored in BMW be transmitted to the service providers commissioned by us to provide the service. Location and
IT systems? movement data and account and vehicle information are stored.

Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will For Concierge Services, data may be transmitted to the service providers commissioned by us to provide
be transferred the Service.
to 3rd parties?
When will data For Concierge Services, personal data in our IT systems will only be used to provide the service and will
processed be then be deleted. You may delete the data stored in the vehicle at any time.
deleted?
 Connected E­Mobility
Date Revised: 02.06.2022; Version: Release 11/22

Service Description

Connected E­Mobility services provide you with various E­Mobility functions: eDrive Zone, Charging Management,
Public Charging and eDrive Services. These functions enable you to use your vehicle in an environmentally friendly
way, to improve your charging processes, especially regarding public charging stations and to control your vehicle in
a most convenient and optimal way.

In Detail

eDrive zone is an intelligent function, which automatically switches your vehicle to electric driving mode in
selected/mandatory urban areas if possible. This means that you are automatically driving emission­free in
particularly polluted urban areas. Thereby, you are making a positive contribution to reducing emissions in inner­city
areas.

Via Charging Management, you receive detailed information about the charging activities for all current users of this
vehicle, e.g. charging sessions, push notifications for specific charging events and a possibility to optimize active
charging processes. When you activate GPS and allow us to use GPS, your charging history entries are enhanced by
location details.

Via Public Charging, you will be supported to find the right charging station in time. We are working with partners
(data suppliers) to provide you with the necessary information about public charging stations. To be able to estimate
the reachability of a destination with a fully electric vehicle better, you will receive an indication in the map for the
remaining electric range available.

Via eDrive Services, you can control your car using the My BMW App on your smartphone. You can control the
charging process and air­conditioning to be ready when you want to start your journey. An efficiency rating out of five
stars indicates how you’re doing in terms of fuel consumption, driving mode or acceleration.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  eDrive zone is available for hybrid vehicles only.

 Charging Management is only available for electrified vehicles in combination with active eDrive
Remote Services.
 Public Charging functions are only available for electrified vehicles. You need a BMW Charging
contract and assign the contract to your vehicle.
 eDrive Services are available for electrified vehicles only.
How­to  eDrive zone is activated by default.
activate:
 The use of Charging Management features requires a ConnectedDrive contract, a mapped electrified
vehicle in the latest version of the My BMW App, an internet connectivity for the ConnectedDrive
module, an activated GPS as well as activated transmission of vehicle data to the My BMW/ MINI
App by any user. Otherwise, no charging history entry is created. To make full use of Charging
 Management, it is also necessary to provide specific data for each individual charging point of the
customer.
 Public Charging is active by default. To display the current electrical range via map, you must activate
"Range".
 eDrive Services are activated by default. To activate range map, the map direction of your navigation
must be set to north or driving direction (not in perspective).
What data will  For eDrive zone, the functional settings will be stored in your BMW profile.
be stored in the
 For Charging Management, GPS position, state of charge and charging settings will be stored.
vehicle?
 For Public Charging, data regarding charging stations and navigation information will be stored.
 For eDrive Services, data will be stored regarding charging status, charging map, range map, the
latest/current range map and charging POI information.
What data will  For eDrive zone, we process an approximate position of the vehicle (not exact position)
be processed or
 For Charging Management, we process your contract number, vehicle, and location data (can be
stored in BMW
seen within the charging history in the My BMW/ MINI App from all current users of this vehicle).
IT systems?
 For Public Charging, we process data regarding charging proposal, charging cost estimate and
details regarding charging data.
 For eDrive Services, we process data regarding charging map, range map and regarding analyzing
your driving style.
Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a pseudonymized form for the purpose of further development and assurance
of its respective service quality.
What data will  For eDrive zone, BMW Charging Management and Public Charging, no data will be transferred to 3rd
be transferred parties.
to 3rd parties?
 For eDrive Services, we share data regarding consumption speed curves, current position, remaining
electrical range and range map data with service providers to create a range map. We use
anonymized data to calculate average consumptions. We share such anonymized data with all users
with compatible vehicles within the eMobility Community.
When will data  For eDrive zone, we automatically delete your data.
processed be
 For Charging Management, we will delete your data directly when you delete your account. When
deleted?
you switch of charging history, your personal data will be automatically deleted.
 For Public Charing, we automatically delete your data.
 For eDrive Services, we store a range map for one lifecycle. You can delete the eMobility data in the
respective app. We will automatically delete your data, when your ConnectedDrive contract expires.
Liability Charging costs and amount of charged energy calculated are forecasts. Such forecasts may differ from
Charging the actual charging process, the actual costs charged by the electricity provider or regarding an actual
Management cost saving. In addition, we base all values, data and information calculated via Charging Management
on vehicle data, the accuracy of which may be affected by various factors (GSM reception, charging time,
outside temperature, etc.). We do not assume any liability for the consequences of such impairments,
as well as disturbances or interruptions.
 Connected Music
Date Revised: 15­December­2021; Version: Release 03/22

Service Description

Connected Music contains various functions: Connected Music and Online Entertainment. These functions enable
you to hear your favorite songs anytime and anywhere directly in the vehicle.

In Detail

Connected Music offers you direct and unlimited access to several million music tracks. You can use the service to
log­in with your existing premium account of our music partner. Additionally, you will have the option to create an in­
vehicle account with specific music partners. So now, whether you’re going to work, on a shopping trip or on holiday,
you can choose from a range of content providers to stream your own music – straight into your BMW. The availability
of music partners depends on markets.

Online Entertainment offers you direct and unlimited access to more than 30 million music tracks. You can use the
flat­rate voucher to open an account for unlimited music access with our music partner. The advantages for you:
Access to more than 30 million songs by flat­rate account with our music partner, music downloads are possible in
the vehicle onto the built­in hard disc and your music account is transferrable to other devices. The offer includes
music flat­rate voucher and mobile data flat­rate.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  For Connected Music, you need a data­account with music streaming enablement (supported by our
cooperation partners). You can log­in with your existing music account.
 To start using Online Entertainment, you must redeem the flat­rate voucher in the vehicle first. This
can be done by registering at one of our music partners in your vehicle. Alternatively, you can use
your existing account of our music partners.
How­to  If you have a premium account of one of our music partners, you can login to Connected Music with
activate: your existing music streaming account.
 During the activation process in the vehicle, you can choose a partner and the service will be
activated for the full­time subscription. The activation requires that you provide either your existing
credentials for our music partner’s account or provide new credentials to create new account at the
music provider. The Terms and Conditions of the music provider must be accepted at the end of the
registration.
What data will  For Connected Music and Online Entertainment, auto­login data, anonymized statistics, and
be stored in the performance relevant data are processed and stored to guarantee proper service operation.
vehicle?
What data will  For Online Entertainment, account and vehicle information, music provider specific data and
be processed or anonymized usage statistic (if activated by the customer) are processed and stored.
stored in BMW
Regarding all services, we process your personal data according to the ConnectedDrive data protection
IT systems?
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will  For Connected Music, the music provider specific data (see above) is routed directly from our IT
be transferred systems to our music partner. Our IT systems do not permanently store this data.
to 3rd parties?
 For Online Entertainment, the account and user behavior data are shared with the music provider.
When will data  For Connected Music, you can use the “Delete personal data” function in the vehicle’s menu to
processed be remove all stored data. All data processed in our IT system, will be automatically deleted.
deleted?
 For Online Entertainment, you can use the “Delete personal data” function in the vehicle’s menu to
remove all stored data as well. All data processed in our IT system, will be automatically deleted.
Your music provider account credentials are automatically deleted after your Online Entertainment
subscription expires or you actively delete your data.
 Connected Parking and Fueling
Date Revised: 04­July­2022; Version: Release 03/23

Service Description

Connected Parking & Fueling services provide you with various functions: On­Street Parking Information (OSPI),
Parking Situation at Destination, Parking Space Assistant (Parking Finder), Parking Payments and Fueling Payments.
These functions provide you with parking information and assist in finding a parking space to ensure a joyful and
stress­free driving experience. These functions can be used to improve and automate parking and fueling processes,
such as payment processes or by proactively suggesting best parking options.

In Detail

On­Street Parking Information (OSPI) tells you where you can most likely find a vacant on­street parking space near
your destination. Roads where the likelihood of finding a parking space is high are marked on the map. If a parking
space near your destination becomes vacant at short notice, this will be displayed as well.

Parking Situation at Destination service displays the information about general parking situation (easy, medium,
difficult) close to your destination.

Parking Space Assistant (Parking Finder) helps you to find parking facilities next to your destination, to choose the
best route and proactively suggests best parking options. If your car is electric or hybrid, the Parking Place Assistant
generates park and charge suggestions close to your destination as well.

Parking Payments enables you to pay cashless for parking via your car. If the car is parked in a supported area, the
payment option is offered in the car by 3rd party providers which whom you can enter into parking contracts
through the in­car app. After confirmation, the car holds a valid digital parking ticket. BMW is not responsible for
providing this digital parking ticket which is the sole responsibility of the 3rd party providers. Parking transactions
can be monitored via a companion app on the smartphone.

Fueling Payments enables you to pay cashless for fueling via your car. If the car is stopped at a supported gas station,
the option to select and pay for a specific fueling pump is offered in the car by 3rd party providers with whom you can
enter contracts through the in­car app. After confirmation, the amount displayed on the selected fueling pump is paid
automatically. Fueling transactions can be monitored via a companion app on the smartphone.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  On­Street Parking Information (OSPI) requires a subscription, minimum Navigation Professional
package, vehicle built after November 2016 and BMW Online Apps.
 Parking Situation at Destination, Parking Space Assistant, Parking Payments and Fueling
Payments require a subscription, a minimum Live Cockpit Professional package and a vehicle built
after July 2018.
How­to  On­Street Parking Information (OSPI), Parking Situation at Destination and Parking Space Assistant
activate: (Parking Finder) are activated by default once you have purchased the subscription and available
only in defined areas.
 Parking Payments & Fueling Payments is activated by default once you have purchased the
subscription. The service is available only in defined areas.
What data will For On­Street Parking Information (OSPI), Parking Situation at Destination, Parking Space Assistant
be stored in the (Parking Finder), Parking Payments and Fueling Payments, no data will be stored in the vehicle.
vehicle?
What data will  For On­Street Parking Information (OSPI), position and movement data, parking events, sensor
be processed or data will be stored.
stored in BMW
 For Parking Situation at Destination, position and movement data, parking events and sensor data
IT systems?
will be collected. The data is not stored in our IT systems but sent to the 3rd party provider to be
processed, and then sent back to the cars.
 For Parking Space Assistant (Parking Finder), parking settings and vehicle data will be stored.
 For Parking Payments and Fueling Payments, account and vehicle data will be collected for
debugging purposes in anonymized form. The data stored in our IT system refers only to
transactions request.
Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will  For On­Street Parking Information (OSPI), position and movement data, parking events and sensor
be transferred data is sent to 3rd party provider.
to 3rd parties?
 For Parking Situation at Destination, position and movement data, parking events and sensor data
is sent to 3rd party provider. A 3rd party vendor provides the parking information.
 For Parking Space Assistant (Parking Finder), a third 3rd party provider is used to calculate the
search route. All data shared with the provider is anonymized. Routing data and speech bytes
stream are shared with the speech service provider.
 Parking Payments and Fueling Payments are supported by an external service provider. For
registration purposes, personal data (such as your name, e­mail address, and payment information)
need to be shared with this provider to enable the service. To offer parking and fueling options of
relevance, location data such as your vehicle’s position will be processed.
When will data  For Parking Situation at Destination, data is stored in pseudonymized form only and will be deleted.
processed be
 For Parking Space Assistant (Parking Finder), parking suggestion and routing data are deleted.
deleted?
Search vendor deletes anonymized search data.
 For Parking Payments and Fueling Payments, all relevant data are deleted from the BMW IT system
as soon as the user’s BMW ID is deleted. Data held by the 3rd party service provider is subject to
the provider’s terms and privacy policy. All data stored in the BMW IT systems for debugging
purposes are deleted automatically.
 Digital Key & Digital Key Plus
Date Revised: 24­February­2022; Version: Release 7/22

Service Description

Digital Key & Digital Key Plus services provides you with digital access to your vehicle. It enables you to leave your
key fob at home, secure storage of the key on the smartphone and to share the key with an easy revocation concept.

There are two versions available: Digital Key & Digital Key Plus as part of Comfort Access (322) or the separate
Digital Key (3DK) depending on your vehicle SA configuration and smart device capability.

In Detail

BMW Digital Key: You can lock and unlock your BMW and even start the engine with the Digital Key. You can also
share up to five keys with people having compatible smartphones or smart watches to use your BMW. Among other
things, a shared key can be limited regarding drive power and maximum speed, e.g. for novice drivers.

BMW Digital Key Plus: You can lock and unlock your BMW and even start the engine with the Digital Key Plus without
taking your phone out of your pocket. You can also share up to five keys with people having compatible smartphones
or smart watches to use your BMW. Among other things, a shared key can be limited regarding drive power and
maximum speed, e.g. for novice drivers.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  For BMW Digital Key, you need a compatible vehicle with the option Comfort Access (SA 322) or
BMW Digital Key (3DK), SA 6AE and a compatible smartphone (compare Digital Key FAQ section
on market website).
 For BMW Digital Key Plus, you need a compatible vehicle with the option Comfort Access (SA 322),
SA 6AE and a compatible smartphone (compare Digital Key FAQ section on market website).
How­to  For first time use of BMW Digital Key & Digital Key Plus, an online connection of your vehicle and
activate: smartphone is necessary. For initial setup, two classic key­fobs are required in the inside of your
vehicle.

Setup – Option 1: Download My BMW App, connect your vehicle with your BMW ID (mapping),
follow the steps in the app to setup the Digital Key.
Setup – Option 2: You receive an email after connecting your BMW with your BMW ID (mapping)
with instructions to activate your main key (Digital Key of the vehicle owner). Follow the steps to
setup the Digital Key.
What data will  For BMW Digital Key & Digital Key Plus, vehicle and authentication data will be stored.
be stored in the
vehicle?
What data will  BMW Digital Key & Digital Key Plus both process and store vehicle and key (identification)
be processed or information.
stored in BMW
IT systems?
  Regarding all services, we process your personal data according to the ConnectedDrive data
protection notices. We use data in a completely anonymized form for the purpose of further
development and assurance of its respective service quality.
What data will  For BMW Digital Key & Digital Key Plus, vehicle, account, and key (identification) information will be
be processed or stored.
stored on the
smartphone?
What data will  For BMW Digital Key & Digital Key Plus, vehicle, identification, account, key, and device data will be
be used to stored.
provide the
service?
What data will  For BMW Digital Key & Digital Key Plus, the following data is submitted from the smartphone
be transferred manufacturer to us and from us to your smartphone: vehicle, key, device, and account (identification)
to 3rd parties? information.
When will data  For BMW Digital Key & Digital Key Plus, keys can be deleted on the smartphone of the vehicle owner
processed be (main key and friend key(s)) or in the vehicle. All keys will be deleted if you request us to delete your
deleted? personal data. After deletion of key(s), information related to your key are saved in a secure BMW
backend and will be deleted afterwards. In case of theft of your vehicle, we could – only with your
explicit approval – list active keys at the time of theft to help solve the case.
Exterior Camera­based Services
Date Revised: 04­November­2022; Version: Release 03/23

Service Description

The Exterior Camera­based services offer you various functions if you decide to active them:
Remote 3D View, Anti­Theft Recorder and Drive Recorder.

Please note that the admissibility of recordings and the use of recordings for all functions depends on the legal
regulations (such as data protection provisions) of the country of use. As a user, you are solely responsible for the
use and compliance with the applicable regulations. You must ensure that you are authorized to record (and, as the
case may be, share these recordings or recording sequences with others) the data subjects and/or sensitive
institutions that are captured in the recordings. It is therefore advisable to check the lawfulness in the respective
country of use before using the respective function for the first time and at regular intervals and whenever you cross
a national border.

With the functions Remote 3D View & Anti­Theft Recorder, you can remotely view the surroundings of your vehicle
proactively, or when the alarm is set off. With the function Drive Recorder, while driving you can automatically record
an event relevant for damages, or manually create recording sequences for personal purposes, such as to capture
particularly impressive landscapes.

In Detail:

When you decide to execute Remote 3D View in the My BMW App, the car will capture an image from each of the
four exterior surrounding cameras and will send them encrypted to the My BMW app, so that only you can see the
recording. All Remote 3D View data belong to the user. The use of the function and the data resulting from it is only
permitted for purely personal and security purposes. We do not publish Remote 3D View data and are not legally
liable for any content shared. Any mapped user in the vehicle can use Remote 3D View.

If the Anti­Theft Recorder is activated, you will be notified in the My BMW App as soon as the alarm is set off. In
addition, depending on user settings and available vehicle options, a video of the surroundings with a maximum
period of 40 seconds is recorded, which you can download in encrypted form and watch remotely in the My BMW
App. Any user mapped into the vehicle will receive the notification and can download the captured video.

Once activated by you, the Drive Recorder continuously records the surroundings in the background while driving.
These recordings are continuously overwritten after a few seconds and are therefore automatically permanently
deleted unless there is an event that triggers permanent storage.

For manually storing a personal driving experience, for example driving on a private racetrack, you can either use the
event recorder, which depending on vehicle model and equipment saves recordings up to a maximum of 60 seconds
in the vehicle flash storage. Alternatively, you can use the USB recorder, which saves the video without length
limitations directly into your USB flash drive. Please note that in some countries of use the use of manual functions
may only be permitted for personal purposes or only on private property.

The automatic function of the Drive Recorder (“Crash Recorder”) is triggered when the vehicle's sensors detect a
damage­relevant event. The type and scope of the recordings depend on the active customer settings. The video
can be watched on the vehicle onboard display or be exported into a USB flash drive by any mapped user / user
with access to the vehicle
 Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  For Remote 3D View, you must add your vehicle to your BMW ConnectedDrive account. Your vehicle
must be located in a country where the feature is legally permitted to use, and the vehicle location
has to be turned on in the vehicle.
 For Remote 3D View and Drive Recorder, you need a 6U3 Live Cockpit Professional / 6U2 + SA5DN
/5DW + SA6AE.
 For Anti­Theft Recorder, the Alarm System is needed in addition to the Drive Recorder.
To download the video into the My BMW App, you must add your vehicle to your BMW
ConnectedDrive account.
How­to  Remote 3D View and Anti­Theft Recorder are disabled by default. You need to activate Remote 3D
activate: View and Anti­Theft Recorder in the vehicle to use them remotely via My BMW App. Any mapped
user can activate/deactivate these features in the vehicle.
 Drive Recorder is disabled by default. You must start the function, confirm the legal disclaimer, and
activate the respective functionality in the settings. In addition, you must set the time limits for the
video capture. You can deactivate the Drive Recorder functionality completely or disable the Event­
or Crash Recorder separately at any time. Any mapped user/user with access to the vehicle can
activate/deactivate the Drive Recorder.
What data will  For Remote 3D View no data will be stored in the vehicle.
be stored in the
 For Drive Recorder and Anti­Theft Recorder, the video and vehicle drive data will be stored only in
vehicle?
the vehicle and will be available to the users for export.
What data will  Remote 3D View captures images using the cameras on the outside of the car and transfers them
be processed or to the My BMW App upon your request. The images, along with the GPS position of the car (if
stored in BMW available and enabled), are saved only in your My BMW App.
IT systems?
 For Drive Recorder, no personal data will be stored in the vehicle by BMW. The video, along with
other vehicle data, are saved in the vehicle or, in case of the USB recorder, on your USB flash drive.
 Anti­Theft Recorder captures videos using the cameras on the outside of the car and transfers them
to the My BMW App, when the alarm sets off. The video, along with other vehicle data, are saved in
the vehicle as well.
Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will  For Remote 3D View, Drive Recorder and Anti­Theft Recorder, no data will be transferred to 3rd
be transferred parties.
to 3rd parties?
When will data  For Remote 3D View you can delete each image data individually in the My BMW App. If the app is
processed be uninstalled from your phone, all captured information will be permanently deleted. Images are saved
deleted? on our server until they are successfully downloaded to the app and will be deleted afterwards.
 For Drive Recorder, videos and the corresponding vehicle data can be deleted at any time from the
app recordings menu in the vehicle. You can additionally disable the recorder and delete all
recordings by selecting “Reset to factory settings” in the vehicle menu.
 For Anti­Theft Recorder, you can delete each image in the My BMW App, and from the app recording
menu in the vehicle. You can additionally disable the Anti­Theft Recorder and delete all recordings
by selecting “Reset to factory settings” in the vehicle menu.
 Intelligent eCall & Legal eCall
Date Revised: 06­April­2022; Version: Release 11/22

Service Description

The service Intelligent eCall & Legal eCall provide you with help in case of an emergency. It contains two functions:
Intelligent Emergency Call and Legal Emergency Call.

In case of an accident, the Intelligent Emergency Call, and the Legal Emergency Call care for assistance.

In Detail

In case of an emergency, Intelligent Emergency Call automatically sends necessary and helpful information to the
accident call center and emergency services. Additionally, the severity of the accident and the probability of injury to
passengers are calculated. All the information is analyzed to provide the best help as quickly as possible. The
emergency services can reach the scene directly with GPS support, are already informed about the situation and are
able to provide first aid where it is needed most. The SIM card installed in the car is fixed and crash­proof, so the
service is always on standby – even in other countries, where you will of course always be looked after by our call
center agents in your own language. Until rescue teams arrive, you and your passengers will be supported by a
specially trained member of staff in the accident call center, if necessary, while information is passed on to the
emergency services. The service can also be activated manually using the SOS button, if you or other road users
need assistance. Furthermore, it can be activated manually to help other road users and works independently of
mobile phones.

Depending on market regulations, it may not be feasible to operate a BMW call center infrastructure. In these markets
only the BMW Intelligent Emergency Call subservice "PSAP eCall" will be offered. “PSAP eCall” is a direct voice
connection from the vehicle to the PSAP (Public Safety Answering Point) with no data transmission and collection.
The PSAP eCall can also serve as fallback solution for the Intelligent Emergency Call.

The Legal Emergency Call is a statutory emergency assistance system regulated by the European Union. As of March
31st, 2018, all new vehicle and light truck models homologated in the European Union must be equipped with this
emergency call. Vehicle integrated sensors when activated (air bag deployment, front seat belt tensioners, etc.)
automatically trigger the emergency call to the Public Safety Answering Point (PSAP). You can also manually activate
the function to summon assistance for other road users. The function will also act as a fallback solution to the
Intelligent Emergency Call, in case the Intelligent Emergency Call fails, has not been purchased or has expired. The
Legal Emergency Call cannot be deactivated.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  For Intelligent Emergency Call and Legal Emergency, no prerequisites are required.
How­to  Intelligent Emergency Call and Legal Emergency Call are already activated when the vehicle is
activate: handed over to the customer.
What data will  For Intelligent Emergency Call, location data and crash details are stored.
be stored in the
 For Legal Emergency Call, location data and information as described in European Standard
vehicle?
EN15722 are stored in the vehicle according to Regulation (EU) 2015/758 of the European
Parliament and the Council of the European Union.
What data will  For Intelligent Emergency Call, the BMW Call Center agent automatically receives location data,
be processed or vehicle, and passenger information. The comprehensive technical information about the Intelligent
stored in BMW Emergency Call will be stored for 30 days in the IT systems to enable customer support. The call
IT systems? center may store voice recordings for 24 hours to be able to carry out quality assurance measures.
 For Legal Emergency Call, no data is processed in BMW IT Systems. All data will be sent directly
from the vehicle to the 112 Emergency Service (PSAP).
Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will  For Intelligent Emergency Call, data like current location and alert may be transferred anonymously
be transferred to 3rd party traffic providers to help warn other road users of an incident and potential changes in
to 3rd parties? traffic. The user’s request as well as the necessary data will be transmitted to service providers
commissioned by BMW to perform the service.
 For Legal Emergency Call, no data is transferred to 3rd parties.
When will data  For Intelligent Emergency Call, data will be retained until all procedures have been completed. The
processed be data stored will then be deleted. Data stored in the vehicle will be overwritten automatically with the
deleted? next start of the vehicle.
 For Legal Emergency Call, data is processed based on the regulation applying to PSAP operation
only.
 Intelligent Personal Assistant
Date Revised: 15­December­2021; Version: Release 03/22

Service Description

The service Intelligent Personal Assistant provides you with various functions: BMW Intelligent Personal Assistant,
In­Car Experience, and Intelligent Functions. These functions enable you to interact with your vehicle via speech or
offer the possibility to find personalized settings. You can use your vehicle and its settings in an individualized, easy,
and comfortable way.

In Detail

BMW Intelligent Personal Assistant can be used to operate features using spoken commands. The system
recognizes natural language and even linguistic features. This ensures convenience in all situations and for individual
tasks. The voice recognition system simultaneously analyses voice commands both in the vehicle and via server­
based online voice processing. This allows you to use natural language to search for points of interest quickly and
easily for online navigation, for example when you ask for certain restaurants nearby. You can activate the system by
pressing the voice control button on the steering wheel or by saying the pre­configured activation words. The
activation word can be enabled or disabled in the language settings menu.

In­Car Experience invigorates you when you are tired, relaxes you after a stressful day, and adapts your vehicle’s
interior to perfectly suit your mood. With In­Car Experiences, which includes the Caring Car Programs and Experience
Modes, your vehicle will make sure you feel your best.

Intelligent Functions offer personalized, context­based, and intelligent car related services in the vehicle and the My
BMW App. It automates vehicle functions to enhance the experience inside of the vehicle. It offers different functions:

- Automate My Habits (define your heating and cooling preferences)

- Smart Window Opener (automatically opens your driver window whenever you need it, after you set a point of
interest in the vehicle information system)
- Caring Car (offers orchestrating interior functionalities for relaxing/vitalizing mode)
- Experience Modes (car sets a mood for your journey and activates diverse interior functionalities accordingly)
- Festive Mode (offers you video clips related to events like Christmas or New Year’s Eve)
- Personal Assistant Widget (regularly shows you new speech commands to try out, based on the current situation
you are in)

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  For BMW Intelligent Personal Assistant, the Connected Package service must be purchased to
process voice commands online.
 In­Car Experience: For Experience Mode, you need a 6U3 Live Cockpit Professional + In­Car
Experience via 6C3/6C4 Connected Package Professional, minimum hardware options (Ambient
Light as a standard, Seat Heating for driver and front passenge, Climate) and eventually the 3/19
software upgrade via remote software upgrade service. For Caring Car Program, you need 6U3 Live
Cockpit Professional + In­Car Experience via 6C3/6C4 Connected Package Professional, minimum
 hardware options (Ambient Light, Seat Heating or Ventilation, Automatic Air­Conditioning) and the
3/19 software upgrade via the remote software upgrade service.
 For Intelligent Functions, you need a vehicle equipped with Live Cockpit Professional (6U3) and you
have to enable “Learning drive behaviour” in the Vehicle Privacy Menu ConnectedDrive settings
(only for Automate my Habbits and Smart Window Opener).

How­to  For BMW Intelligent Personal Assistant, online voice processing is disabled by default and can be
activate: activated by a pop­up that appears after having pressed the voice control button for the first time. It
can be disabled in the language settings menu or in the data privacy menu. Offline voice processing
in the vehicle is always available.
 For In­Car Experience, you must activate the function in the vehicle interactive display or via speech
command.
 For Intelligent Functions, you must configure your preference in the vehicle (Automate My Habits
and Smart Window Opener) or start the function per voice control or from the information system
from the car (Caring Car, Experience Modes, Festive Modes, Personal Assistant Widget).

What data will  For BMW Intelligent Personal Assistant, we store a language context database to optimize
be stored in the performance for frequently called contacts and phone numbers, specific contact you have assigned
vehicle? a relationship tag, most recent call history, contacts list and your configuration (in particular the
personal activation word).
 For In­Car Experience, single functions and experience selection are stored (only for Experience
Mode).
 For Intelligent Functions, identification, configuration, and operation data are stored.

What data will  For BMW Intelligent Personal Assistant, we store the vehicle identification number (VIN), recognized
be processed or text, configuration and dialog flow.
stored in BMW  For In­Car Experience, no data will be stored.
IT systems?
 For Intelligent Functions, identification, configuration, and operation data will be stored.

Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.

What data will  For BMW Intelligent Personal Assistant, we pass on edited audio files to the provider of the voice­
be transferred to­text service in anonymized form to improve voice recognition models for users in a gradual
to 3rd parties? process. The vehicle position is forwarded to the provider in order to allow you to search for points
of interest by voice command. If you have enabled the option to improve contact detection and paired
your phone with the vehicle, the first and last names of your contacts will be passed on to the voice­
to­text provider. For vehicles that support the audio Owner's Manual, your vehicle model and its
configuration are shared with the voice­to­text provider. Data is transmitted to the voice­to­text
provider depending on the technical equipment of your vehicle.
 For In­Car Experience and Intelligent Functions, no personal data will be transferred to third parties.

When will data  For BMW Intelligent Personal Assistant, you can disable the sharing of your contacts list in the
processed be configuration for your phone. Data processed by our IT system and audio files shared with the
deleted? service provider will be deleted automatically
 For In­Car Experience, your settings are stored in the vehicle until you end the experience.
 For Intelligent Functions, personal preferences held in the BMW IT systems can be deleted by
deleting the ConnectedDrive driver profile. Information collected for product/service improvement
are deleted automatically.
 Interior Camera
Date Revised: 15­December­2021; Version: Release 03/22

Service Description

The service Interior Camera enables you to control the environment of your vehicle and to ensure that everything is
fine with your vehicle from any perspective.

In Detail

Via Interior Camera, the interior camera in your BMW can record images of your vehicle interior using the remote
function in your My BMW App. The vehicle interior anti­theft recorder function allows you to automatically create a
recording of your vehicle’s interior when the alarm system is triggered. All data from Interior Camera remains the
property of the user. Function and the use of data are permitted for personal and security purposes only. It is your
responsibility to ensure that appropriate approvals are obtained from individuals and/or sensitive institutions
captured on the recordings when you share your screenshots from Interior Camera.

Furthermore, the Interior Camera in your BMW makes it possible to take images manually using the BMW Curved
Display menus while parked. It also offers the option of simply transferring your photos to your smartphone. The
Smile function is an additional way to trigger a photo simply by smiling. All data remain the property of the user. Data
and function are permitted for personal use only. It is your responsibility to ensure that appropriate approvals are
obtained from individuals and/or sensitive institutions captured on the images or videos when you share your
screenshots.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites: For Interior Camera, you must add your vehicle to your BMW ID. Your vehicle must be located in a
country where the use of this function is legally permitted. Vehicle tracking must be activated in the
vehicle.
How­to Interior Camera must be activated in the data protection menu. Activation or deactivation is only possible
activate: using the main user's profile. Some features can be activated by accepting a disclaimer when starting
the feature.
What data will For Interior Camera, no data will be stored.
be stored in the
vehicle?
What data will Interior Camera records images of your BMW's vehicle interior using the interior camera and then
be processed or transfers them to the My BMW App on request. All image data is encrypted and can only be displayed
stored in BMW by the My BMW App. You can access the images in the gallery section of the function and send them to
IT systems? any connected mobile device.
Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will For Interior Camera, no data will be transferred to 3rd parties.
be transferred
to 3rd parties?
When will data For Interior Camera, you can delete individual data in the My BMW App. Once the app has been
processed be uninstalled from your smartphone, all connected data is permanently deleted. Image data is saved on
deleted? our server until it has been successfully downloaded to the app or will be automatically deleted.
Furthermore, all data is deleted when using the "Reset to factory settings" function.
Maps
Date Revised: 14­12­2022; Version: Release 05/23

Service Description

Maps provides you with various navigation services and functions: Map Display, Map Update, Destination Input,
Routing and Real­Time Traffic Information (RTTI).

In Detail

The Map Display presents you a map with all information you need before, during and after your drive. Information
is being presented according to your personal needs and habits and coming from various sources. Depending on
your driving situation, additional information can be displayed.

Via Map Update, you can update your navigation system. Problem­free navigation to your destination and the
insertion of traffic jam warnings can be ensured only if the maps are up to date. Therefore, we offer several possible
update processes: Over­the­Air Map Update, USB Map Update and USB Map Update Portal.

- Over­the­Air Map Update provides updates via the permanently installed SIM card (for the pre­selected region).
The update incurs neither license fees nor transmission costs. Without the need to register or log in to a portal,
the navigation system is always equipped with up­to­date maps. Even during the update process, the navigation
remains available without any restrictions.
- For USB Map Update, the dealer provides an update of an entire region (e.g. Europe).
- For USB Map Update Portal, the portal provides an update of an entire region (e.g. Europe).

For vehicles equipped with Operating System 9 (OS9), up­to­date navigation map data and driving assistance map
data for the vicinity of the vehicle is provided via online data streaming through the SIM­card which is permanently
installed in the vehicle. In turn, USB map updates are not offered for such vehicles.

Destination Input provides you with easy ways of finding your destination. Entering an address or looking for a point
of interest – both make use of a vast amount of information sources.

Routing calculates the routes to facilitate predicative and lane level traffic information with a much more efficient
routing algorithm. This leads to faster calculation, better routes, and more accurate estimations of the arrival time.

RTTI keeps an eye on the current traffic situation for you at all times. You will receive suggested alternative routes to
save time – a prompt and automatic service. As a result, you are always kept up to date on the traffic situation. RTTI
always knows the best and fastest route to your destination. Whatever the road conditions, RTTI will inform you in
almost real­time about any traffic delays and their likely duration, calculating when you will reach your planned
destination. Hazard Preview is an additional feature that alerts you, as well as other vehicles equipped with RTTI, in
advance in the event of an accident or adverse weather conditions. Hazard Preview draws on anonymous vehicle
sensor data gathered from other road users.

If available for the vehicle and activated, BMW Digital Premium Maps provides an enhanced, personalized and more
convenient driving experience with enriched information, content, and visualization, e.g., colored visualizations for
RTTI, 3D buildings and landmarks in the Map Display or enriched information for Points of Interest (POI).

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.
 Further Information

Prerequisites:  Map Updates: Over­the­Air Map Update requires the vehicle’s identification and online
communication during the update or streaming process. For USB Map Update, the vehicle must
be enabled for map update and a valid activation code for a new map must be available. USB Map
Update Portal requires a My BMW account, a vehicle which is mapped to the account and an USB
Stick.
 If equipped with OS9, all Map­functions require an online data connection via streaming
 For Destination input using the full amount of available data and the enrichment of Map Display,
you need an active RTTI contract, Live Cockpit Plus (6U2) or Professional (6U3).
 For Routing, you need an active RTTI contract, Navigation Professional (6U3) or Navigation
Business (6U2) and software version later than 07/20.
How­to  Map Updates: Over­the­Air Map Update is active by default. After the end of the contract period the
activate: service needs to be renewed. For USB Map Update, the dealer performs the required steps. For
USB Map Update Portal, you must download the relevant Download Manager and perform
requested tasks. New map versions need to be copied to an external USB stick and via the stick in
the car.
 Routing can be activated and deactivated via the privacy menu in the vehicle.
 RTTI is automatically activated by default.
What data will  Map Updates: For Over­the­Air Map Update, downloaded map material is stored. For USB Map
be stored in the Update and USB Map Portal, no personal data is stored (only new map material).
vehicle?
 If equipped with OS9, the Navigation stores previous navigation targets, favorite targets, search
entries and navigation settings. Downloaded driving assistance map data is stored.
 For Routing, personal route settings are persistent in the vehicle.
 For RTTI, no personal data is stored in the vehicle.
What data will  Map Updates: For Over­the­Air Map Update, USB Map Update and the USB Map Update Portal,
be processed or the vehicle identification number (VIN) and country are stored.
stored in BMW
 If equipped with OS9, VIN and country are stored.
IT systems?
 For Destination Input, the search entry, vehicle and location data, including the planned route in case
of an active route calculation, is sent to the relevant IT systems.
 For Routing, vehicle and location data, position and movement, customer configurations and sensor
data are stored. The data is sent to the relevant IT systems in case a route calculation was started
by the customer.
 For RTTI, position and movement data, sensor data measuring vehicle state and environmental
conditions is stored. Data used to display traffic and parking information are processed at regular
intervals. Data used to generate traffic and parking information are generated depending on the
situation, e.g. if the system detects a traffic jam or hindrances and the general position and
movement data is collected continuously and technically inhibited from mapping the data to a certain
individual.
Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will For Map Display, Map Updates, Destination Input, Routing and RTTI, data is transferred to external
be transferred partners that are under BMW contract to fulfill the service. This data is either completely anonymous or
to 3rd parties? pseudonymized in a way, that external partners are unable to re­identify a BMW customer.
When will data  Map Updates: For Over­the­Air Map Update, USB Map Update Portal and USB Map Update,
processed be personal data will be deleted automatically.
deleted?
 For Routing and RTTI, data will be stored in pseudonymized form and deleted automatically.
 Personalization
Date Revised: 12­October 2022; Version: Release 03/23

Service Description

Personalization services provide you with the function Personalization with BMW Operating System 7 (OS7) and
BMW Operating System 8 (OS8). This function offers the possibility to find personalized settings, to be greeted on
the CID, to be able to transfer portable settings to other BMWs. You can use your vehicle and its settings in an
individualized and comfortable way.

In Detail

With Personalization with OS7/OS8, the vehicle uploads your personal settings, you are greeted personally on the
display and, if selected via the My BMW App, also with an individual profile picture. You have full access to all vehicle
functions. If you link your BMW ID to the vehicle key or digital key, your BMW ID is automatically loaded with your
personal settings as soon as you unlock the vehicle. You can save your individual settings in the BMW Cloud and thus
transfer them to other technical equipped BMW vehicles. With an active BMW ID the BMW Intelligent Personal
Assistant can also make personalized suggestions to you and you can assign a personal activation word. In addition,
you can use your BMW ID to define privacy settings individually.

Depending on the technical capabilities, the vehicle is linked automatically with the BMW ID after an in­car login,
e.g., for the use in the My BMW App, and up to seven vehicle users that have logged in with their BMW ID can make
use of offboard functionalities for the same vehicle, e.g., access to vehicle data like location or charging status of the
vehicle. Data transfer can be configured via the Data Privacy Menu in the vehicle. There is one main user (first user
whose BMW ID is added to the vehicle) and up to 6 further users. The main user has additional rights beyond those
of the other users, e.g., administrate other users, set up the main BMW Digital Key. Further additional rights of the
main user are described in the vehicle’s operating instructions.

If users have added their BMW ID to a vehicle and/or have added the vehicle to their BMW ID, their first and last
names as well as profile pictures will be displayed on the control screen of the vehicle as well as in the My BMW
App and the My BMW Portal. In case multiple users have added their BMW IDs to the same vehicle, they can see
each other’s first and last names and profile pictures in the My BMW App and My BMW Portal.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  For Personalization with OS7/OS8, you need a 6U1 Live Cockpit or 6U2 Live Cockpit Plus or 6U3
Live Cockpit Professional, a vehicle provisioned for ConnectedDrive market, a vehicle provisioned
with BMW Operating System 7 or higher and a BMW ID.
 For vehicles with OS8 Software 7/22 and newer the vehicle is linked automatically with the BMW
ID after an in­car login.
 For vehicles with OS8 Software 3/23 and newer the synchronization with the BMW Cloud is per
default activated.
How­to  For Personalization with OS7/OS8, the setup of a personal account needs to be done once per
activate: vehicle for OS7/OS8 via My BMW App, QR code scan or via typing in BMW ID credentials, depending
on the vehicle model and its technical capabilities. You can activate the personal account
automatically when unlocking with the key linked to the BMW ID or by choosing it manually on the
display.
 When setting up the BMW ID in car, the synchronization with the BMW Cloud is activated per default.
The synchronization of BMW ID with the BMW Cloud can be deactivated in the settings menu of the
corresponding BMW ID.

What data will For Personalization with OS7/OS8, all personal vehicle settings will be stored.
be stored in the
vehicle?
What data will For Personalization with OS7/OS8, data are saved in addition in the BMW Cloud if synchronization of
be processed or the BMW ID is activated.
stored in BMW
IT systems?
Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will For Personalization with OS7/OS8, no personal data will be transferred to third parties.
be transferred
to 3rd parties?
When will data  For Personalization with OS7/OS8, your settings are stored in the vehicle until you delete your
processed be personal account or until vehicle is set to factory settings. If synchronization is activated, then
deleted? personal account remains in the BMW Cloud and is deleted automatically.
 For In­Car Experience, your settings are stored in the vehicle until you end the experience.
 For Intelligent Functions, personal preferences held in the BMW IT systems can be deleted by
deleting the ConnectedDrive driver profile. Information collected for product/service improvement
are deleted automatically.
 Remote Control
Date Revised: 02­March­2022; Version: Release 07/22

Service Description

The service Remote Control provides you with various functions: Remote Services and Remote Engine Start.

These functions enable you to control the environment of your vehicle, check its settings and to ensure that everything
is fine with your vehicle from any perspective.

In Detail

Via Remote Services, you can check if you have locked your car and secure the doors if necessary. You are pro­
actively informed if you left your car unlocked or with windows/doors open. You can also activate the headlight flash,
send your next destination directly to the navigation system or check the current state of charge and range of your
electrified vehicle within the My BMW App. Furthermore, you can set up your preferred charging mode, control the
climatization, set up a specific target state of charge you want the car to be charged as well as stop and restart a
charging process directly via the app.

Via Remote Engine Start, you can comfortably air condition your vehicle from a distance by using the My BMW App
or the BMW Display Key. Simply set the timer and your comfortable temperature will be reached on time for your
departure. The engine start for stationary air conditioning is only activated after confirmation of the legal disclaimer.
If this does not happen, only the parking ventilation is available.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  Remote Services are standard equipment for vehicles produced after March 2018. Vehicles
produced before March 2018 require the Remote Services package (6AP). eDrive features require
an electrified vehicle. Use via the My BMW App requires registration in our portal or in the app.
 For Remote Engine Start, Remote Services and the Remote Engine Start equipment are required.
The use of “Remote Engine Start” via My BMW App requires registration in our portal or app. The
service must be enabled in the vehicle.
How­to  Remote Services must be activated by the ConnectedDrive contract owner in the My BMW Portal.
activate: GPS must be enabled in the vehicle to see the vehicle location data in the app or portal. For vehicles
produced on or after November 2018, the App and ConnectedDrive setting in the vehicle privacy
menu must be enabled.
 Remote Engine Start can be activated in the vehicle, by using the key, setting a departure timer or in
the app.
What data will  For Remote Services, identification and location data and service alerts are stored in the vehicle.
be stored in the
 For Remote Engine Start, configuration and the last 10 activations are stored.
vehicle?
What data will  For Remote Services, depending on the type of trigger, data (identification and location, account,
be processed or vehicle and phone, remote commands, vehicle status, eDrive data or alerts) is transmitted and
stored in BMW displayed on your smartphone and stored in our systems. The data is used to display the geographic
IT systems? vehicle position, the route to the vehicle and vehicle condition information in the app or portal.
 For Remote Engine Start, vehicle data will be stored.
Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will For Remote Services and Remote Engine Start, no data will be transferred to 3rd parties.
be transferred
to 3rd parties?
When will data  For Remote Services, the command history and vehicle data is deleted. Transmitting of data can be
processed be switched off from inside the vehicle for vehicles built later than November 2018.
deleted?
 For Remote Engine Start, command history will be deleted automatically.
 Remote Software Upgrade
Date Revised: 10­October­2022; Version: Release 03/23

Service Description

Remote Software Upgrade provides regular over­the­air upgrades of the software of the whole vehicle, including
quality improvements, function enhancements and new features. It enables the customer to keep the vehicle’s
software up to date and to download current upgrades easily.

In Detail

Remote Software Upgrade ensures that your vehicle has the most recent software and upgrades are simply installed
over­the­air, just as they are for your smartphone. Additionally, you can stay flexible by keeping your BMW software
up to date or to add new features to your vehicle. The fastest and most convenient way to download new software is
by downloading it via the My BMW App on your smartphone using a Wi­Fi connection. Alternatively, you can install it
directly using the SIM card installed in the vehicle.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites: The possibility to receive software upgrades via Remote Software Upgrade depend on the vehicle´s
hardware and can be checked in the vehicles’ ConnectedDrive menu. If the menu item "Remote
Software Upgrade" is visible, the car is upgradeable via Remote Software Upgrade.

Under certain conditions, Remote Software Upgrade may not be available. This can be for instance due
to specific technical requirements (e.g. vehicle condition, battery, etc.) or external circumstances.
How­to The start of the installation process always must be confirmed manually in the vehicle. The vehicle
activate: cannot be used during the installation process, which lasts roughly 20 minutes. Therefore, the vehicle
has to be parked safely. Before starting the upgrade windows, sunroof and/ or convertible tops must be
closed. You can deactivate the Remote Software Upgrade functionality in the Data Privacy menu in the
vehicle at any time.
What data will For Remote Software Upgrade, vehicle data and location data are stored.
be stored in the
vehicle?

What data will For Remote Service Upgrade, vehicle data, software upgrade data, location and movement data are
be processed or stored. For roadside assistance in case of critical errors after a Remote Software Upgrade, call center
stored in BMW agents might contact the customer proactively (e.g. via phone). For this purpose, the customer data that
IT systems? is stored in their BMW ID are used and are shared with external service providers for the purpose of
roadside assistance alone, if necessary.

Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will No data is transferred to any 3rd party for the Remote Software Upgrade service. In case of an aborted
be transferred Remote Software Upgrade where a Roadside Assistance is initiated, vehicle, location and movement
to 3rd parties? data are shared with the 3rd party assistance service. For more details see the Roadside Assistance
description.
When will data Vehicle maintenance information is stored as part of the vehicle maintenance documentation for the life
processed be of the vehicle. It will automatically be deleted at the end of the vehicle life cycle.
deleted?
Repair & Maintenance
Date Revised: 01­June­2022; Version: Release 11/22

Service Description

Repair & Maintenance services provide you with various functions:

Teleservice Call and Smart Maintenance, Repair History, Electronic Service History, Service Partner Management,
Accident Assistance Call, Roadside Assistance Call and Remote Diagnosis and Repair and Maintenance Services for
Independent Providers.

These functions enable you to receive help in case of an accident, malfunction, or questions regarding our products.
You will get information about your vehicle, its status and relevant maintenance requirements. You can easily
communicate with the environment via your vehicle.

In Detail

Teleservice Call & Smart Maintenance

Via Teleservice Call and Smart Maintenance, you and your preferred service center will be provided with all relevant
vehicle information in the event of maintenance requirements, malfunctions or other vehicle needs. Your service
center or BMW utilizes this information to take appropriate action, for example to contact you to schedule an
appointment. When required, specialists support and contact you quickly and professionally helping you to stay
mobile.

The service contains different features:

 Via Teleservice Call, BMW can identify the cause of a fault in your vehicle remotely and contact you to take
appropriate action, e.g. to organize a service appointment proactively, regardless of whether or not a fault
message has already been displayed in your vehicle. Breakdowns can also be reduced by identifying the condition
of individual vehicle components. Besides, status information for selected components is displayed in the My
BMW App / MINI App if you have connected your vehicle to the My BMW / MINI portal or the My BMW App / MINI
App or directly in your vehicle. To prepare a workshop visit, service centers or other specialists can access current
vehicle data.

 Via Smart Maintenance, maintenance requirements, malfunctions, or other vehicle needs can be identified in
addition to Teleservices Call. For that, technical data from your vehicle is evaluated and transmitted to us at regular
intervals with your consent. Information about maintenance requirements is communicated directly to you via your
vehicle, the My BMW / MINI App or by your service centers or further specialists.

Service Partner Management

Via Service Partner Management, we initially assign a service center to your vehicle and – if necessary – automatically
correct the assignment based on the last service appointments in order to route maintenance requirements to the
assigned Service Partner who will get in contact with you. The Service Partner is displayed and can be changed in
the My BMW App / MINI App, within the My BMW / MINI portal or directly in your vehicle.

Roadside Assistance Call

Via Roadside Assistance Call, you can contact our Roadside Assistance directly from the vehicle or the My BMW App
/ MINI App (e.g. in case of a malfunction). All relevant data on the vehicle status as well as your current position will
immediately be transmitted to the mobile service agent and a voice connection will be established. In case you contact
Roadside Assistance via a different channel, the agent can also access the relevant data remotely. To provide rapid
assistance, vehicle diagnosis and key data will be collected during remote diagnosis session and provided for analysis
to the technical specialists. Depending on your market, specialists may contact you proactively.

Accident Assistance Call

Via BMW Accident Assistance Call, you receive help in the event of minor accidents. The vehicle identifies the damage
and notifies you on the control display via which you can contact a specialist at BMW Accident Assistance as well,
which will receive all relevant data regarding the accident. Depending on your market, specialists may contact you
proactively.

Repair History
Via Repair history, all information regarding repair work as well as parts that have been used is saved in our systems.

Electronic Service History

Via Electronic service history, the information about all performed services that you have agreed to share is saved in
our systems.

Remote Diagnosis
Via Remote Diagnosis BMW is able to remotely perform a diagnosis in order to identify the cause of a malfunction in
your vehicle with your consent.

Repair and Maintenance Services for Independent Providers

Via Repair and Maintenance Services for Independent Providers, repair and maintenance related services within the
European Economic Area (EEA) can be provided by independent providers. The following services can be provided
by independent providers, assuming that they are active for your vehicle and that you have given your consent to the
service provision by an independent provider.

 Via Service Partner Services, your confirmed service center will automatically receive Teleservice Calls from your
vehicle. If your vehicle needs maintenance, all relevant data will be sent to your service center.
 Via Breakdown Assistance, you can contact your chosen service center directly from your vehicle. All relevant
vehicle data and current position are transferred to the service center.
 Via Accident Assistance, you can contact your chosen service center in case of a minor accident where no
automatic emergency call or airbag is triggered.
 Via Remote Diagnosis, independent providers are able to remotely perform a diagnosis in order to identify the
cause of a malfunction in your vehicle with your consent.
 Via Electronic service history, the information about all performed services that you have agreed to share is
saved in our systems. In order to view the entire information, an independent provider will need your approval.
 Via Repair history, all information regarding repair work as well as parts that have been used is saved in our
systems. In order to view the repair history of your vehicle, an independent provider will need your approval.

The independent provider is responsible for the form of service delivery. BMW accepts no responsibility for this. For
further information on the approval of an independent provider, please refer to the BMW / MINI CarData Terms of
Use. If you have any questions regarding the provision of services or the further processing of data, please contact
the independent service provider you have chosen.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.
 Further Information

Prerequisites:  For Teleservice Call, Accident Assistance Call, Roadside Assistance Call and Service Partner
Assignment, an active ConnectedDrive contract, the equipment OE6AE "Teleservices", and an
active SIM card are required. Furthermore, the vehicle must be in standard condition, has been
serviced or retrofitted according to the manufacturer’s specifications and is not subject to any
unusual or rapidly changing conditions of use or ambient conditions.
 For Smart Maintenance, your vehicle must feature ConnectedDrive, OE6AE “Teleservices”, and an
active SIM card installed in the vehicle. Depending on the model and market, your vehicle features
the "Smart Maintenance" entry in the data protection menu under the menu item
“ConnectedDrive”.
How­to  Teleservice Call is activated by default.
activate:
 For Smart Maintenance, data transmission is deactivated by default and can be activated via the
data privacy menu that allows activation or deactivation at any time.
What data will  For Teleservice Call, the date the last Teleservice Call was sent will be stored in the vehicle.
be stored in the
 For Accident Assistance Call, location data and information about the accident will be stored in the
vehicle?
vehicle as well.
 For Repair and Maintenance Services for Independent Providers, the transmission date of the last
Teleservice Call will be stored in the vehicle. Furthermore, location data and crash details will be
stored for Accident Assistance.
What data will  The Service Partner Assignment can be changed in the My BMW App / MINI App, within the My
be processed at BMW / MINI portal or directly in your vehicle.
BMW
 Teleservice Call and Smart Maintenance service demands and all related vehicle information in the
touchpoints?
event of maintenance requirements, malfunctions or other vehicle needs may be displayed and
communicated within the My BMW App / MINI App and via Push Notification.
What data will  For Teleservice Call, Accident Assistance Call, Roadside Assistance Call, vehicle information,
be processed or status and technical data will be stored. For BMW Roadside Assistance, BMW Accident Assistance,
stored in BMW and Service Partner Management, location data will be stored additionally.
IT systems?
 For Repair and Maintenance Services for Independent Providers, vehicle data, technical
information and location data will be stored (for Service Partner Services, Roadside Assistance Call,
Accident Assistance Call and Remote Diagnosis). Furthermore, repair information will be stored
(Electronic service history and Repair history).
 For Smart Maintenance, vehicle information, status and technical data will be stored.
Regarding all services, BMW processes your personal data according to the ConnectedDrive data
protection notices. BMW uses data in a completely anonymized form for the purpose of further
development and assurance of its respective service quality.
What data will  For Teleservices, anonymized data of a BMW Roadside Assistance call may be transmitted to third
be transferred parties. Data like maintenance requirements can be forwarded to or accessed by your preferred
to 3rd parties? service center, which can be selected or commissioned by you.
 For Smart Maintenance, information about maintenance requirements may be passed on to your
preferred service center, which can be selected or commissioned by you.
When will data  For Teleservice Call, Smart Maintenance, Accident Assistance Call, Roadside Assistance Call, data
processed be is retained until a specific maintenance requirement has been identified and communicated and the
deleted? processing of all procedures have been completed.
 Smartphone Integration
Date Revised: 15­December­2021; Version: Release 03/22

Service Description

Smartphone Integration services enable you to use Apple CarPlay and Android Auto within your vehicle.
You can connect your smartphone to your vehicle and use various functions of your smartphone within your vehicle.

In Detail

With Smartphone Integration for Apple CarPlay and Android Auto, you can use the control display to access selected
apps from your phone – regardless of whether it has an iOS or Android operating system. You can connect your
smartphone wirelessly to your vehicle to make calls, dictate and send messages, and listen to your favorite songs,
podcasts, and audiobooks. You can also navigate to your destination with information appearing on the Head­Up
Display. By holding down the voice button on the steering wheel, you can also keep your hands on the wheel and use
your smartphone’s voice assistant. The benefits to you include as follows: Google Assistant on Android Auto helps
you to find routes, play your favorite songs and even check the weather, Siri acts as your traveling co­pilot while
driving in your BMW by helping with things like sending messages, placing calls and making dinner reservations all
while being hands­free and your smartphone’s voice assistant is integrated into your BMW in a manner that greatly
reduces distractions and allows you to keep your hands on the steering wheel.

For further information about Apple CarPlay and Android Auto, visit https://www.apple.com/ios/carplay or
https://www.android.com/auto, respectively.

We are responsible for the technical interface within your vehicle. Apple, respectively Google is responsible for all
content, maintaining the service and its availability as well as all functionality which is displayed from your smartphone
in your vehicle via Smartphone Integration. When using Apple CarPlay or Android Auto, your mobile data is used.
Therefore, additional data charges may apply. Please contact your mobile network operator for details of these costs.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites: Smartphone Integration for Apple CarPlay is compatible with Apple iPhone 5 or later generations.
Compatibility may be subject to changes, therefore please check: Apple CarPlay. In order to use
Android Auto, your vehicle requires a Live Cockpit Plus or Professional with BMW Operating System
ID7. In order to use Android Auto wirelessly, you will need a Samsung or Google smartphone with
Android 10 or a smartphone with Android 11 from any smartphone manufacturer. The Smartphone
must support 5­Ghz­Wlan. Compatibility may be subject to changes, therefore please check:
https://www.android.com/auto/
How­to Configure your device in the "Settings" menu of the vehicle in the Bluetooth menu. On the Smartphone
activate: Bluetooth and Wi­Fi must be activated.

What data will The Smartphone Integration with support for Apple CarPlay and Android Auto does not generate or
be stored in the store any data in the vehicle.
vehicle?
What data will No data will be processed in our IT systems, all data is directly processed on your smartphone.
be processed or
stored in BMW
IT systems?
Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.

What data will Selected data of the vehicle is transferred to your smartphone, e.g. sensor data, vehicle information
be accessible and input data.
through
Smartphone
Integration?
What data will Vehicle data accessible through the Apple CarPlay or Android Auto may be transferred to 3rd parties by
be transferred the accessing apps on your smartphone, including native apps on the device.
to 3rd parties?

When will data No data is processed or stored in the vehicle or our IT Systems. Any data processed by iPhone or
processed be Android Smartphone is deleted according to the terms and conditions / privacy notice of the respective
deleted? App.
Warranty Smartphone Integration is permanently available in the vehicle. Support for Apple CarPlay and / or
Android Auto cannot be guaranteed permanently due to potential future technical developments (e.g.
of the smartphones and / or smartphone operating systems). Consequently, the warranty is given only
to known smartphones and smartphone operating systems that have been known at the point of the
vehicle purchase.
Technical Basis
Date Revised: 28­Sep­2022; Version: Release 03/23

Service Description

Technical Basis services provide you with various functions: Customer Hotline, Extendable Car Communications
(xCC), Evaluation of Diagnostic Data, Sensor Data Usage Information, Future Mobility, Solutions, eSIM, WLAN
Hotspot, MyInfo and High Voltage Warn Call.

These functions enable you to contact help in case of an accident, malfunction or questions regarding our products.
You will receive information about your vehicle and its status. You can easily communicate with the environment via
your vehicle.

In Detail

The service contains different features:

Via Customer Hotline, you can ask any question about us or our products or request certain services. The hotline
connects you with a customer service agent, who will take care of your requests.

Via Extendable Car Communications (xCC), you will receive important notifications from us directly in your vehicle. If
your vehicle requires a visit to the service center because of a recall, a technical action or other relevant cases, we will
send the message to your vehicle in addition to your other communication channels.

Via Evaluation of Diagnostic Data, vehicle diagnostic data is evaluated and transmitted to us to improve product
quality and safe operation with regard to security.

Via Sensor Data Usage Information, we are able to enhance service data quality and product development.
Therefore, vehicle sensor data of the surrounding traffic infrastructure, the vehicle status and additional usage
information are being evaluated within the vehicle and transferred to us.

For the purpose of developing Future Mobility Solutions, the individual mobility behavior is transferred to us.

Via eSIM, you will be able to rely on your personal mobile connection technology in every BMW. The service offers
telephony via eSIM and a personal hotspot. The service is based on your BMW ID for you to use in your own vehicle,
or when you borrow a vehicle. We are not liable for services provided by the mobile network provider.

Via WLAN Hotspot, you can surf the web from your car. You can access the hotspot without consuming data from
your mobile phone plan. The connection is made possible via the SIM card installed in your BMW, along with the roof
antenna. In order to establish a data connection to the WLAN Hotspot as a ConnectedDrive user, you need a free
HotSpot Drive customer account with our partner and a suitable data volume subscription.

MyInfo provides the option of transmitting destination addresses, phone numbers and notes from the PC directly to
the vehicle via your ConnectedDrive account. Depending on the technical capabilities of the vehicle, you can send
addresses directly to your vehicle from the My BMW App. If a phone number is included, the phone number can be
dialed directly in the vehicle and a phone call is established the mobile telephone connected to the vehicle, according
to the conditions of the mobile phone contract provider.

With the High Voltage Warn Call, your vehicle (BEV or PHEV only) monitors the high­voltage battery in your vehicle
and evaluates if there is potentially an ongoing thermal event (temperature and/or pressure increase) while parking
or during the charging process. The monitoring process is ongoing even when the driver has left and locked the car.
 In case the sensors recognize a thermal event, the car will immediately initiate a data call to the responsible BMW
Call Center, which will provide the relevant information regarding the incident to the nearest local PSAP (Public Safety
Answering Point).

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  Customer Hotline is part of the Teleservices package.

 For Extendable Car Communications (xCC), you need a vehicle equipped with Teleservices
(SA6AE).
 For Evaluation of Diagnostic Data, Sensor Data Usage Information and Future Mobility Solutions,
the service details may differ depending on the technical equipment and capabilities of the vehicle.
 For eSIM, you need a compatible vehicle with SA6AE and SA6PA, a ConnectedDrive contract and
a BMW ID. Furthermore, you need a mobile phone contract that supports the service. Whether a
specific tariff of the participating mobile network provider supports this service, has been specified
in the mobile phone contract. Please consult your mobile network provider in case of doubt.
 For WLAN Hotspot, you need a compatible device. The service requires SA6NW (telephony with
wireless charging) option and a data contract with the respective internet service provider.
 For MyInfo, no prerequisites are necessary. To use MyInfo with Google Maps, you must have a
Google account and link your BMW Assist to that account.
 For High Voltage Warn Call, you need a vehicle equipped with Teleservices (SA6AE).
How­to  Evaluation of Diagnostic Data is always active when ConnectedDrive is active.
activate:
 For Sensor Data Usage Information, the transmission of data can be controlled via the data privacy
menu that allows activation or deactivation for each use case separately.
 For Future Mobility Solutions, the transmission of data can be controlled via the data privacy menu
that allows activation or deactivation for each use case separately.
 eSIM is switched off by default. Activation and service management can be reactivated or changed
using the corresponding front ends. Activation is carried out by the mobile network provider.
 For WLAN Hotspot, you have to connect your device with the service via the vehicle menu. Once
you have selected the network and entered the passcode, the mobile device is connected with the
service. Additionally, you need to set up a separate contract with your Internet service provider.
 MyInfo is activated by default. However, you must activate the Send to Car service in the
ConnectedDrive – Remote Cockpit to allow external partner to send requested information directly
to your car.
 The High Voltage Warn Call is activated by default.
What data will  For Customer Hotline and Future Mobility Solutions, no data will be stored.
be stored in the
 For Extendable Car Communication (xCC), the xCC message will be stored.
vehicle?
 For Evaluation of Diagnostic Data, data for the verification of integrity and security will be stored.
 For Sensor Data Usage Information, vehicle error entries and system status information will be
stored.
 For eSIM, authentication information, contact and account data will be stored.
 For WLAN Hotspot, information about the device will be stored.
  For MyInfo, address data will be stored.
 For High Voltage Warn Call, error log entries will be stored.
What data will For eSIM, authentication data, phone data, vehicle and account data will be processed.
processed at
BMW
touchpoints?
What data will  For Customer Hotline, voice call may be recorded for quality assurance purposes, if you consent
be processed or to it. Depending on your request, further data may be stored. Vehicles equipped with Live
stored in BMW Cockpit Professional process vehicle information (deleted after the call is complete).
IT systems?
 For Extendable Car Communication (xCC), customer and message data will be stored.
 For Evaluation of Diagnostic Data, data collected in the vehicle is transmitted in aggregated
form to the back end and analyzed there for anomalies specific to the vehicle (vehicle specific
technical campaign necessary to restore integrity and security; continuously improve the safety
of products and services with pseudonymized data).
 For Sensor Data Usage Information, anonymized vehicle sensor data and usage information
will be stored in our systems for non­personalized services. For personalized services, a
customer identification number may be transmitted, together with vehicle context, which are
relevant for the respective use case.
 For Future Mobility Solutions, vehicle, personal, position and movement and sensor data will be
stored.
 For eSIM, authentication information, contact and account data will be stored.
 For WLAN Hotspot, standard data for the registration for ConnectedDrive data may be stored.
 For MyInfo, address data will be transferred to the vehicle.
 For High Voltage Warn Call, relevant vehicle information will be processed and stored, including
Vehicle Identification Number (VIN), GPS coordinates, vehicle model (BEV or PHEV), vehicle
plug status (plugged in/out), event ID, timestamp, door, and trunk status (open/closed), engine
status and engine ignition status. Customer contact information is also processed and stored.

Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will  For Customer Hotline, Extendable Car Communication (xCC), Evaluation of Diagnostic Data, Future
be transferred Mobility Solutions and MyInfo, no data will be transferred to 3rd parties.
to 3rd parties?
 For Sensor Data Usage Information, only anonymized traffic infrastructure data such as road signs
and local hazards are transmitted to map providers for the purpose of map building.
 For eSIM, authentication information and SIM card data is exchanged with your mobile phone
provider to activate and operate the service.
 For WLAN Hotspot, data to identify customers will be transferred to 3rd parties.
 For High Voltage Warn Call, relevant vehicle information, including Vehicle Identification Number
(VIN), GPS coordinates, vehicle model (BEV or PHEV), vehicle plug status (plugged in/out), event ID,
timestamp, door, and trunk status (open/closed), engine status and engine ignition status, as well
as customer contact information are transmitted to enable the Warn Call.
When will data  For Customer Hotline, data will be processed and deleted (depending on your request).
processed be
 For Extendable Car Communication (xCC), recall campaigns, including vehicle data, will be deleted
deleted?
automatically. Analytics will be anonymized.
 For Evaluation of Diagnostic Data, vehicle­specific data, data to perform technical campaigns and
to improve products and services will be deleted after completion of the analysis or completion of
the campaign.
 For Sensor Data Usage Information, logging files of the technical infrastructure are deleted
automatically. Personalized data is stored only as long as it is necessary for the respective service.
 For Future Mobility Solutions, data will be automatically deleted or upon customer’s request.
 For eSIM, data stored at our backend is automatically deleted when the service is deactivated. Data
in the vehicle is automatically deleted when the service is deactivated or your personal BMW ID is
deleted from the vehicle. Furthermore, it is possible to delete all data in a vehicle by resetting the
vehicle to factory settings.
 For WLAN Hotspot, data will be automatically deleted when you delete your account.
 For MyInfo, address data stored in the vehicle may be deleted at any time in the corresponding in­
vehicle menu. Address data stored in our IT systems will be deleted automatically.
 For High Voltage Warn Call, the stored data will be deleted automatically 6 months after a reported
incident.
 Traffic Camera Information
Date Revised: 07­July­2022; Version: Release 11/22

Service Description

Traffic Camera Information service provides warnings about upcoming safety cameras. The service warns you about
static and mobile safety cameras on your journey, such as speed cameras, red light cameras or high­risk zones.

In Detail

Traffic Camera Information service provides warnings about upcoming safety cameras to the driver, such as static
speed, red traffic light and average speed enforcement cameras. The function provides safety and awareness,
reminds the customer to drive carefully, protects driver and other drivers about unforeseen surprises. You will receive
a warning in the instrument cluster or HUD (head­up display) when you are approaching recognized safety cameras.
The warning disappears after passing the location. Advantages include: Visual warnings in the instrument cluster or
head­up display, alerted in advance about safety enforcement cameras on the road ahead, advanced information
aims to make you aware of potential accident blackspots and can help you to safely approach such locations and
information serves as a gentle reminder to review your speed and check the speed limit of the road.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites: For Traffic Camera Information, you need a 6U3 Live Cockpit Professional and a SW version
(beginning 07/19).
How­to The service is automatically activated once you have purchased a subscription and followed the
activate: activation steps explained in the BMW Store. The service will automatically warn you about traffic
cameras. You can disable the feature in the Traffic Camera Information app menu.
What data will The setting configuration to select where you would like to receive the warning (instrument
be stored in the
cluster or head­up display) is stored in the vehicle.
vehicle?

What data will The approximate position of the vehicle (not exact position) is collected (pseudonymized).
be processed or
stored in BMW
IT systems? Regarding all services, we process your personal data according to the ConnectedDrive data protection
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will No data will be transferred to 3rd parties.
be transferred
to 3rd parties?
When will data The approximate position of the vehicle is stored in pseudonymized form only and will be
processed be automatically deleted. Settings can be deleted at any time in the vehicle by the customer.
deleted?
 Vehicle Apps
Date Revised: 15­December­2021; Version: Release 03/22

Service Description

Vehicle Apps is an internet­based mobility service that connects you to the world. The service enables you to stay
up­to­date and use apps like News or Weather abroad.

In Detail

Vehicle Apps provides various information services. We aim to provide an advanced and high­quality range of
information services. To ensure that this aim is met, the information services provided undergo regular review. As a
result, new information services and functionalities may be added but also individual information services or functions
may be removed from the Vehicle Apps portfolio temporarily or even permanently.

This service may include the following apps:

- Via News, you can consume current news from different categories, provided in natural language audio or by text
with the option to have them read out to you. With your ConnectedDrive account you can view your personal RSS­
feeds in our portal and choose to opt­in to advanced personalization.
- Via Weather, you have a detailed daily preview as well as an outlook for the next days (at any location). Weather
warnings will notify of you of any storms.
- Online Mail allows you to receive and send emails in the car. Email wizards are offered for the most common
email providers, as well as the opportunity to manually configure an e­mail account.
- Via Online Destinations, you will always find updated destinations and the latest information about them. If your
phone is connected to the vehicle, the search will also search phone contacts for matches if the contacts are
enabled in the My BMW App or vehicle. You can flag your favorite destination, search for new destinations within
the app and simply send them directly to your BMW.
- Via Fuel Price Search, you can look for gas stations, filtered by fuel type. This function is also available for charging
stations.
- Via Learning navigation, you can control whether location data for the intelligent mobility assistant is collected
from the vehicle.
- Via Received destinations, you have the option of directly viewing, deleting, saving as favorites, or starting route
guidance to the destinations and planned appointments you have sent to the vehicle.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites: For Vehicle Apps, you need the ConnectedDrive Services package (6AK), Connected Package
(6C1), Connected Package Plus (6C2) and Connected Package Professional (6C3/6C4).
How­to You will find this function in your vehicle under apps.
activate:
What data will For Vehicle Apps, no data will be stored in the vehicle.
be stored in the
vehicle?
What data will For Vehicle Apps, identification and account data will be processed and stored as well as data necessary
be processed or for the performance of each app.
stored in BMW
Regarding all services, we process your personal data according to the ConnectedDrive data protection
IT systems?
notices. We use data in a completely anonymized form for the purpose of further development and
assurance of its respective service quality.
What data will For Vehicle Apps, anonymized data will be shared and used to deliver personalized content and
be transferred service improvement (News). Furthermore, personalization actions, online internet search, mobility
to 3rd parties? profile and destinations learned will be transferred to 3rd parties.
When will data Data processed for the services will either be automatically deleted, deleted at your request, or
processed be removed by you.
deleted?
 Video Streaming
Date Revised: 10­March­2023; Version: Release 05/23

Service Description

Video Streaming enables you to watch your favorite content directly on the center screen of your vehicle. You can
stream and watch videos from different content providers. Video Streaming contains various content categories, for
example Movies, Sports, News.

In Detail

You can use the service depending on the requirements of the respective content provider which could entail the
necessity for you to create an account with the respective content provider. Whether you are waiting during a charging
session or waiting for your car passengers, you can choose from a range of content providers to stream videos –
directly in your BMW. The content providers might vary between markets.

We are only responsible for the availability of the technical interface within your vehicle. The content providers are
responsible for all their provided content and its availability.

Please note that each Service and its functions depends on availability. Depending on the vehicle model and its
technical capacities as well as market regulations, the availability and details of a Service may differ. As far as a
Service enables access to services of third parties only, such services of third parties are not subject of the Service.

Further Information

Prerequisites:  For Video Streaming, you need a vehicle with at least BMW Operating System (OS) 8.5, plus:
- for OS 8.5, a Connected Drive Professional package; or
- starting with OS 9, an active BMW Digital Premium subscription.
 For certain content providers, a personal eSIM (6PA) for Video Streaming enablement is
required.
 A user account with the respective content provider, if required by the provider
How­to activate:  Starting with OS 9, Video­Streaming is included in the BMW Digital Premium subscription and
activated once the subscription is activated.
 With OS 8.5, Video Streaming is activated by default.
 If the Personal eSIM is required for the relevant content provider, the associated video
streaming content is activated by default as soon as the Personal eSIM is set up.
What data will be  No personal data are stored in the vehicle.
stored in the  For YouTube, cookies are stored within the browser cache of the vehicle until the customer
vehicle? deletes them manually.
What data will be  Anonymized statistics and performance relevant data are processed and stored to guarantee
processed or stored proper service operation.
in BMW IT systems?
What data will be  Specific data required by the content providers can be routed directly from our IT systems to
transferred to 3rd these content providers. Our IT systems do not permanently store this data.
parties?
When will processed  For deleting the browser cache data, you can either use factory reset for the vehicle, or delete
data be deleted? your user profile, or “Delete browser data” within the YouTube option menu. All data processed
in our IT system will then be deleted automatically as well.