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Day 1 Introduction To Salesforce

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71 views4 pages

Day 1 Introduction To Salesforce

Uploaded by

prabathkotti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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INTRODUCTION TO SALESFORCE

Cloud Computing:

Cloud computing refers to the delivery of computing services, including servers, storage,
databases, networking, software, analytics, and more, over the internet (the "cloud").

Instead of owning and maintaining physical hardware and software resources


on-premises, cloud computing allows individuals and organizations to access and use
these resources on a pay-as-you-go or subscription basis from cloud service providers.

Cloud computing can be categorized into three primary service models:

Infrastructure as a Service (IaaS): IaaS provides virtualized computing resources over


the internet. Users can rent virtual machines, storage, and networking infrastructure. They
have control over the operating systems, applications, and data hosted on the
infrastructure.

Platform as a Service (PaaS): PaaS offers a platform and environment for developers to
build, deploy, and manage applications. Users do not need to manage the underlying
infrastructure but focus on coding and application development.

Software as a Service (SaaS): SaaS delivers fully functional software applications over
the internet on a subscription basis. Users can access these applications through web
browsers without the need for installation or maintenance.

Salesforce:

Salesforce is a cloud-based customer relationship management (CRM) platform and suite


of business applications designed to help organizations manage their sales, customer
service, marketing, and other related processes.

Cloud Computing & Salesforce CRM:

1. On-Premise Applications:

Premises --> The Device.

On-Premise Applications requires the Pre-Installation of the Software inside the Local
Device.

Example:
Mobile Applications, MS Office, Media Players (VLC), Adobe Reader, C Programming
Language, C++ Programming, Java, MS.Net, Oracle Database, SQL Server Database,
....etc.

Drawbacks:

1. On-Premise Applications requires the Pre-Installation.

2. All the Devices won't supports to install.

3. Losing the Customers and Business.

4. Losing the Revenue and Profit.

5. Upgradation Problem.

2. OnDemand Applications / Cloud Applications:

Doesn't requires any installation.

Features:

1. Browser.

2. Internet Access.

Salesforce CRM:

Salesforce.com --> Organization --> 1990's (March 1999) --> Marc Benioff.
(CEO)

---> Purely Offered Cloud Services.

By using CRM Applications we can Automate All the Existing and New Customers
information at one place.

Offers 3 Classifications of Services.

1. SAAS (Software As a Service):

---> Salesforce CRM. (2000)


1. By using Salesforce CRM We can Automate all the Customers information at one
place.

2. Salesforce CRM is the World's First Cloud CRM Application in IT Industry.

3. By using Salesforce CRM, we can automate all the Marketing, Sales and Service
Processes of the Organization.

4. By using Salesforce CRM We can maintain the 360 Degree View of the Customer at
one place.

5. By using Salesforce CRM We can configure the Affective Reports and Dashboards.

2. PAAS (Platform As a Service) :

---> Force.com Platform (Cloud Platform)

We can Build our own Custom Applications.

1. By using Force.com Platform, we can Customize the Existing Salesforce CRM


Application features.

2. We can Leverage the Salesforce CRM Features by adding the additional enhancements
based on the need.

3. We can build the Custom Applications based on the business needs.

4. We can Integrate the Salesforce Application with any External System.

Ex:

Banking, Finance, Insurance, HelathCare, Pharma, E-Commerce, Supply-Chain, Media,


Entertainment,....etc. + CRM.

2 Programming Languages.

1. Apex Programming Language:

We can Build the Custom Business Logic based on the Application requirement.

2. Visualforce Programming Language:


Used to Design Attractive and Dynamic User Interfaces.

3. IAAS (Infrastructure As a Service):

---> Server Resources.

Ex: Storage Space, Performance, Security, Backup & Restore, Disaster Recovery,
Upgradations,...etc.

---> 3 Regions.

1.
North America Region (NA)

2.
Europe Region (EU / EMEA)

3.
Asia Pacific Region (AP)

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