MyKelsey Online Web and Mobile App
MyKelsey Online Web and Mobile App .......................................................................................................... 2
MyKelseyOnline ............................................................................................................................................. 3
Sign up for a MyKelseyOnline account .......................................................................................................... 3
Access MyKelseyOnline (MKO) ..................................................................................................................... 3
Scheduling a Visit ........................................................................................................................................... 4
From MyKelsey Online Mobile Application ................................................................................................... 4
From MyKelsey Online Website.................................................................................................................... 5
Completing Pre Check-In ................................................................................................................................ 8
From MyKelsey Online Mobile Application ................................................................................................... 8
From MyKelsey Online Website.................................................................................................................... 9
Mobile-Arrival.............................................................................................................................................. 11
Mobile-Arrival settings ............................................................................................................................... 11
Arriving for your appointment ..................................................................................................................... 13
Patient Questionnaires ................................................................................................................................ 15
Complete a Questionnaire from the MKO Website ..................................................................................... 15
Complete a Questionnaire from the MKO Application ................................................................................ 15
Frequently Asked Questions ........................................................................................................................ 17
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MyKelsey Online Web and Mobile App
Scheduling Pre Check-In Mobile-Arrival Post Visit
Description You can schedule During Pre Check-In, When you arrive to an Once your visit is
most appointments patients will make in-person visit, Mobile- complete, you
to see a Kelsey- payments, confirm Arrival allows you to will receive an
Seybold provider allergies and notify the front desk After Visit
through the medications, and staff that you have Summary (AVS)
MyKelsey Online answer any applicable arrived for your on the MyKelsey
mobile application questionnaires appointment Online mobile
or website application or
website
Pre- A MyKelsey Online An appointment Pre Check-In must be
requisites account created scheduled with a completed prior to
Kelsey-Seybold arriving to the clinic
provider. location.
A MyKelsey Online MyKelsey Online mobile
account created application downloaded
onto a device with
location services set to
Always On and push
notifications activated.
Appointment Arrival
turned on from
MyKelsey Settings
Where & You can schedule You can use the Pre With the MyKelsey
When an appointment by Check-In feature from Online mobile
using the MyKelsey the MyKelsey Online application, you will
Online mobile mobile application or receive a push
application or website immediately notification on your
website, 24 hours a after scheduling your device up to 30 minutes
day, 7 days a week appointment, but prior prior to the arrival time
to arriving at your of your appointment and
clinic location, within 7 when you are within 100
days of the meters of the clinic
appointment location
scheduled time
You must have a device with location services and push notifications activated to use Mobile -
Arrival.
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MyKelseyOnline
MyKelseyOnline (MKO) provides you with online access to your medical record. It can help you participate in
your healthcare and communicate with your providers. You will need to access MKO to complete
questionnaires and flowsheets.
Sign up for a MyKelseyOnline account
Once you have scheduled an appointment, you will receive either an email or a text message. You will need to
click the link and proceed to complete the fields.
Access MyKelseyOnline (MKO)
You are able to access MKO on your computer or on your mobile device.
On your computer, go to www.mykelseyonline.com.
On your mobile device, download the MyKelsey application.
Next, you will log into the website or application with your MyKelseyOnline ID and password.
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Scheduling a Visit
From MyKelsey Online Mobile Application
1. Tap Schedule an Appointment.
2. Select the type of appointment category that you want to schedule.
3. Complete the requested information, such as provider, date, and time of appointment.
Depending upon the type of appointment selected, the requested information may be slightly
different.
4. Once complete, review the appointment information and enter a reason for the appointment, such as
Allergies.
5. Tap Schedule it.
6. From the appointment details screen, you can Get Ready for your appointment by completing:
A. Pre-Check-In
B. Appointment Confirmation
C. Pay a copay
D. Enable Location for Mobile-Arrival
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From MyKelsey Online Website
1. Click Schedule an Appointment.
2. Select the type of appointment you want to schedule.
3. Complete the requested information, such as location, provider, date, and time of appointment and
click Continue.
4. Once complete, review the appointment information and enter a reason for the appointment, such as
Allergies.
5. Click Schedule it.
6. From the Appointment Details, you can get ready for your visit by completing:
A. Appointment Confirmation
B. Pre Check-In
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Completing Pre Check-In
Completing Pre Check-In does not mean you are checked-in for your appointment.
From MyKelsey Online Mobile Application
1. Tap Visits and find your scheduled appointment.
2. Tap Pre Check-In.
3. Complete the Pre Check-In sections as appropriate:
A. Payments
B. Allergies
C. Medications
If you are checking in for a video visit, please proceed with Pre Check -In, but if you are checking
in for an office visit at one of our facilities, be advised that it may still be necessary to proceed to
the check in desk at the location at which you are being seen.
4. Once complete with all applicable sections, tap Submit.
When Pre Check-In is successful, you will see Thanks for Using Pre-Check In!
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From MyKelsey Online Website
1. From Visits > Appointments and Visit Summaries, find your scheduled appointment.
2. Click Pre Check-In.
3. Complete the Pre Check-In sections as appropriate:
A. Payments
B. Allergies
C. Medications
If you are checking in for a video visit, please proceed with Pre Check -In, but if you are checking
in for an office visit at one of our facilities, be advised that it may still be necessary to proceed to
the check in desk at the location at which you are being seen.
4. Once complete with all applicable sections, click SUBMIT.
When Pre Check-In is successful, you will see Pre Check-In Complete.
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Mobile-Arrival
Mobile-Arrival utilizes geolocation features on iOS and Android devices to detect when you arrive for your
appointment. This will be available 30 minutes prior to your scheduled arrival time
For example, your appointment time is 9:00am with an 8:45am arrival time. You can check in no
earlier than 8:15am.
The following prerequisites must be completed prior to beginning Mobile-Arrival:
Pre Check-In
MyKelsey Online mobile application downloaded onto a device
Application settings with location services set to Always On and push notifications
activated
MyKelsey Settings with Appointment Arrival set to On.
Mobile-Arrival settings
Depending upon your mobile device, the steps below may be slightly different than listed.
Apple iOS MyKelsey application settings
1. Tap your device’s Settings.
2. Select MyKelsey.
3. Location should be set to Always.
4. Tap Notifications.
5. Select Allow Notifications to activate.
Android MyKelsey application settings
1. Open your device’s Settings.
2. Navigate to your Apps settings.
3. Select MyKelsey.
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4. Select appropriate field to make notifications allowed.
5. Select appropriate field to make location allowed.
Appointment Arrival
1. From the MyKelsey mobile app, tap on Menu and select Account Settings.
2. Select Appointment Arrival to activate.
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Arriving for your appointment
If you have completed all check in tasks ahead of time, you can be checked in without visiting the front desk.
1. With push notifications active, tap the MyKelsey notification. This will take you to MyKelsey Online
mobile app.
A. If you have not arrived for your appointment, tap Not Yet.
B. If you have arrived for the appointment, tap I’m Here.
When all pre-requisites have been completed, you will be prompted to proceed to the
provider’s lobby area until called. Tap OK.
If all pre-requisites have not been completed, you will be prompted to go to the front desk to
complete check in. Tap OK.
2. Once you have completed Mobile-Arrival, you will receive one of the following messages:
C. We’ve checked you in. Please proceed to the provider’s lobby area until called. Thank you
D. Please go to the front desk to complete check in.
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Patient Questionnaires
Complete a Questionnaire from the MKO Website
1. Click Menu.
2. Under the My Record menu, select Questionnaires.
3. Complete the questionnaire, and click Submit.
Complete a Questionnaire from the MKO Application
1. Tap Menu.
2. Under the My Record menu, select Questionnaires.
3. Complete the questionnaire, and tap Submit.
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When a questionnaire is sent to you, it will display in MKO. You will receive an email informing
you that you have a new message.
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Frequently Asked Questions
Q: I have completed Mobile-Arrival. Do I still need to check in with the front desk?
A: Maybe. Depending upon your account settings, it may be necessary to go to the front desk. Your Mobile-
Arrival prompt will notify you of necessary next steps.
Q: Will I receive an appointment reminder?
A: All appointments will receive an appointment reminder 2 days and 2 hours prior to the appointment. If you
do not receive these texts, you may have opted out to receive text communications from Kelsey-Seybold
Clinic.
Q: I have multiple appointments in 1 day. Do I need to see the front desk if I have Mobile-Arrived for the first
appointment?
A: You do not have to go to the front desk; however, you will need to open the MyKelsey mobile application to
trigger Mobile-Arrive for a subsequent appointment.
Q: Can I complete my Pre Check-In after I arrive at the clinic?
A: It is recommended to complete the Pre Check In prior to arriving at the clinic location.
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