METROPOLITAN INSTITUTE ARTS AND SCIENCES
Dispute Resolution and Crisis Management:
Course Title: Dispute Resolution and Crisis Management
Course Description:
This course aims to provide students with a comprehensive understanding of the principles, processes,
and strategies involved in resolving disputes and managing crises effectively. Topics covered will include
negotiation techniques, mediation and arbitration, conflict analysis and resolution, crisis communication,
risk assessment, and the role of leadership in crisis situations.
Course Objectives:
1. To develop an understanding of various dispute resolution methods and their applicability in different
contexts.
2. To equip students with the skills necessary for effective negotiation and mediation in a variety of
professional settings.
3. To examine the concepts and theories related to conflict analysis and resolution, and their practical
implications for resolving disputes.
4. To explore crisis management strategies, including risk assessment, crisis communication, and
leadership skills required to handle crises effectively.
5. To analyze case studies and real-life scenarios to enhance students' critical thinking and problem-
solving abilities in the realm of dispute resolution and crisis management.
Course Outline:
1. Introduction to Dispute Resolution and Crisis Management
- Defining disputes, conflict, and crises
- Historical overview of dispute resolution and crisis management approaches
- Ethical considerations in resolving disputes and managing crises
2. Negotiation Techniques and Strategies
- Principled negotiation
- Bargaining techniques and tactics
- Multi-party negotiation
- Preliminary examination
3. Mediation and Arbitration
- Understanding the role of mediators and arbitrators
- Mediation processes and techniques
- Arbitration procedures and enforcement of arbitral awards
- Midterm examination
4. Conflict Analysis and Resolution
- Sources and types of conflict
- Conflict analysis models
- Practical tools for resolving conflicts
5. Crisis Management Frameworks
- Identifying and assessing risks
- Crisis communication strategies
- Leadership and decision-making during crises
6. Case Studies and Simulations
- Analyzing real-life dispute resolution and crisis management scenarios
- Participating in simulated negotiation and mediation exercises
- Evaluating strategies and outcomes in various contexts
7. Final Project
- Applying knowledge and skills acquired throughout the course to develop a comprehensive dispute
resolution or crisis management plan
- Presenting and defending the project to the class
Assessment Methods:
- Class participation and engagement
- Written assignments or reflections
- Case study analysis and presentations
- Negotiation and mediation simulations
- Final project
Prepared by:
PROF: FRANKLIN MATEO
Approved by:
DR. ELICEO V. GALINDEZ
