© 2022 JETIR August 2022, Volume 9, Issue 8 www.jetir.

org (ISSN-2349-5162)

A Study on Employee Satisfaction towards

Welfare Measures Provided by NWKRTC
Brijmohan A. Vyas

Assistant Professor, Department of Management studies

Basaveshwar Engineering College, (Autonomous) Bagalkot

Karnataka State

Shivaleela Daddi

Student, Department of Management Studies

Basaveshwar Engineering College, (Autonomous) Bagalkot

Karnataka State

ABSTRACT
Welfare means improving, faring or doing well. It is a comprehensive term, and refers to the physical, mental, moral and emotional
well-being of an individual. Further, the term welfare is a relative concept. The basic purpose of labor welfare is to
enrich the life of employees and keep them happy and contented. Welfare facilities enable workers to have a
richer and more satisfying life. It raises the standard of living of workers by indirectly reducing the burden on their pocket.
Since organization exist to achieve goals. The degree of success that individual in reaching their individual goals is
important in determining organizational effectiveness. This research aims at knowing welfare measures which are
provide by NWKRTC and to find out the awareness among the employees about the welfare measure
provided by NWKRTC.
KEY WORDS
Welfare measures, Organizational effectiveness, labour welfare

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INTRODUCTION

EMPLOYEE WELFARE
When an employee is well-taken care of, both intellectually and financially, the term "well-being" is used to
refer to the sum total of these factors. "Efforts to make the lives of employees worthwhile" is its most basic
definition. Employees are given access to a broad variety of services, perks, and facilities. Alternatively, the
government or trade unions may take on this responsibility if the requisite money are available; this is a
matter for the company owners themselves to decide.
NEED AND IMPORTANCE
The importance of a company's employees' health and happiness is rising throughout the civilised globe. A
nation's degree of industrialization, social structure, and overall socioeconomic development all influence
what it means to be prosperous. As a result, the concept of prosperity may take on various connotations
between countries and time periods within the same country.
Some define employee welfare, also known as labor welfare, as a "mental state," while others list only the
programs and policies that fall under worker welfare. Some focus on the voluntary nature of the procedures
and companies include them beyond what is required by law. Some believe that only legally required
actions for employment or employee welfare programs qualify.
THE BASIC FEATURES OF EMPLOYEES’ OR LABOUR WELFARE
The health, productivity, economic progress and social status of the workers are enhanced by the many
amenities, services and facilities provided to them. In addition to regular wages and other financial benefits,
employees have access to welfare programs resulting from legal restrictions and collective bargaining.
Workplace wellness programs are adaptive and constantly evolving. Sometimes, additional care measures
are offered to those who already have them. Employers, government, workers or any social or voluntary
organization can implement welfare measures.
EMPLOYEE WELFARE OBJECTIVES
 Boosting employee morale.
 To create a satisfied and loyal workforce in the organization.
 To make the workers comfortable and happy.
 To develop the capacity of employees.
 Reducing the influence of trade unions on workers.
 To disclose charitable and charitable activities of the organization.
 To develop a good image of the organization in the minds of the employees.

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EMPLOYEE WELFARE CAN BE DIVIDED INTO TWO CATEGORIES,
NAMELY:
 Statutory and Voluntary
Statutory: To set minimum requirements for the safety and welfare of workers at their workplaces, the
government has enacted several laws. Care facilities like washing, storage, first aid supplies, working hours,
sanitation etc. are planned.
Voluntary: Employers voluntarily provided welfare facilities to the workers in addition to the allotted
facilities. Their concern focuses more on the welfare of their workers. Godrej and L&T, for example,
provide its workers a variety of transportation options. Facilities for sports and activities, free or reduced-
cost meals, children's education, and relaxation are available at many institutions. Organizations provide the
opportunity to work flexible hours. It makes it easier for a person to meet his personal demands while
fulfilling his professional obligations. Employers also offer medical claims insurance to cover
hospitalization expenses for illness, accidents and other conditions. The purpose of Harassment Regulations
is to protect workers from all forms of harassment.
The facilities for the welfare of volunteers can be divided into those provided on premises and outside.
 Facilities for luxury and comfort inside the factory.
 Outside the territory of the plant there are comforts and luxury.
 The luxurious amenities and facilities of the factory include rest rooms and bathrooms,
 Bathing and cleaning
 Nurseries
 Canteens and rest areas,
 Water supply,
 Arrangements to prevent fatigue,
 Administrative set-up within the facility dealing with welfare,
 Uniforms, protective clothing and
 Change compensation.
Welfare and amenities outside the factory premises include
 Maternity right,
 Voluntary Fund
 Social security,
 Vacation / vacation and travel facilities,
 Workers Co-operative Societies,
 Medical facilities,
 Educational facilities,

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 Home facilities,
 Recreational facilities,
 Another program for women, youth and child care, and
 Transportation to and from office.

IMPORTANCE OF EMPLYEE WELFARE

 Absence of a strong trade union movement - Welfare work helps industrial workers to stand on their
own feet, think clearly and methodically about their interests, move forward together, form strong trade
unions and participate in the development of their country when not effective the leaders.
 Poverty is one of the main factors affecting the availability of employment assistance programs. A
majority of Indian workers are left behind, which makes it difficult to provide for their families and
provide quality education to their children.
 Illiteracy - India does not have many educated workers. They cannot understand the problems in the
industries, cannot get advanced industrial training, and cannot understand their own interests and the
interests of the countries because they lack literacy.
 Poor health and nutrition – Indian workers suffer from malnutrition and diseases due to poverty and
illiteracy. As a result, they become less effective and productive.
 Due to a lack of healthy entertainment, workers are more likely to participate in criminal activity. To
keep productivity high, companies should provide employees the chance to engage in healthful
recreational activities.
 A lack of formal education - There are few workers in India who have had formal education. As a
consequence, training facilities are required to accommodate such a big workforce.

REVIEW OF LITRATURE
Dr. K. Nityavati's study on safety and welfare measures provided to textile industry workers in
Tirupur district was published in International Journal of Advanced Scientific Research and
Development in 2016. According to this study, the textile industry in India is very important for the
country. Economy and provides employment to a large number of people in both urban and rural areas.
According to this study, worker safety and employee well-being are among the top priorities in the textile
industry. It can increase morale and productivity at work and focus on employee safety. A number of topics
covered in this study, including employee welfare in India, employee welfare personnel and statutory
welfare schemes, have been the impetus for the present inquiry. The objectives of the study were to examine
employees' perceptions of the safety and welfare measures provided to them as well as their level of
satisfaction with these measures.

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Research by M. Jayashree, “Employees' Perception of Welfare Measures and Job Satisfaction in
Indian Railways” particularly focusing on Visakhapatnam Division (2019). The latest scientific
research and development is published in an international journal. This research explores employee
perceptions of welfare programs and job satisfaction in Indian Railways. The objectives of this study are to
determine the levels of job satisfaction among Indian Railway employees and examine this satisfaction in
the light of the social welfare policies of the organization. According to the study, wellness programs in an
organization foster positive relationships in the workplace and help maintain strong employee morale.
Along with increased production, welfare and safety measures also lead to happier workers.
Employee’s perception on welfare measures and job satisfaction in Indian railways (a study with
reference to Visakhapatnam division) by the author M. JAYASREE (2019). Published in the
international journal of advanced scientific research & development”, Workers at Coco Cola PVT,
LTD are pleased with the health, safety, and welfare services they get from their employer. Researcher here
aims to find out whether there are any health, safety and welfare concerns for the manufacturing sector
employees. The study's goal is to find out whether health, safety, and welfare measures lead to an
improvement in productivity, find out how satisfied employees are with the new measures, and find out new
approaches for creating different safety measures.
An analysis by Arul Edison Anthony Raj and Dr. Sheeba Julius on labor welfare policies and their
impact” was published in Global Journal of Advanced Scientific Research and Development in
2017.Workers are more likely to be committed to their employer when they have access to various welfare
amenities, according to this article's author. The study's goal was to look at the health of workers. Employee
commitment and measurement are intertwined concepts. Jyoti Laboratories performed the investigation
using a sample of 76 participants (84.2 percent male and 15.8 percent female). The data for this exploratory
study was gathered using both primary and secondary sources. Providing employees with health insurance,
hygienic bathrooms and transportation, rest and lunch room facilities, death compensation and recreational
facilities is a good way to encourage employee compliance, according to a research. But other
characteristics and causes had the opposite impact, according to the author's findings. The researcher said
that various welfare measures undoubtedly increase employee engagement and help in achieving the
organization's mission. In this case, the company should take appropriate measures on the welfare policy of
the workers which promotes negative attitude among the workers.
“A Study on Awareness and Satisfaction towards Employee Welfare Measures” S. Jayanthi and Dr.
K. Ilangovan (2019) published in International Journal of Engineering and Management Research In
today's business climate, employers provide a wide range of perks and uphold high standards in an effort to
keep workers content in their positions. Private firms' welfare facilities for their employees are examined in
this article, as well as employee satisfaction with welfare-related perks and workplace accommodations.
This study by a researcher shows how important these criteria are in promoting workplace harmony and
ensuring that employees are happy. This study's goal is to find out how well-informed employees are about

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their company's benefits schemes. Health and safety rules are also evaluated to see how satisfied employees
are with the company's standards. The facts concerning the welfare programmes of the firm were described
using a descriptive research approach. Primary and secondary sources of data were both used in this study.
With the help of a sample of 100 people. According to the report, the majority of employees are satisfied
with the company's current benefits.
PROBLEM STATEMENT
Employees are the backbone of any organization, without them it may not exist. welfare of the employees is
the first and foremost duty of management. While welfare may be seen, felt, and enjoyed, its efficacy could
be more challenging to quantify.Many researchers have done the study on satisfaction level of welfare and
its relation with performance and productivity and job satisfaction of the employees in different sectors like
IT, Manufacturing, Automobile etc, very few studies were carried on transportation sector. So to carry very
focused study on employee satisfaction towards welfare measures at NWKRTC Bagalkot depot.
VARIABLES
DEMOGRAPHIC FACTORS
 Gender

 Educationalqualification

 Working experience

 Income
WORK RELATED FACTORS

 Safety measures provided

 Health measures provided

 Usage of safety measures provided

 Welfare measures provided

OBJECTIVES OF THE STUDY

 To understand the various welfare measures provided by the NWKRTC.
 To study the employee satisfaction towards welfare measures provided by NWKRTC Bagalkot Depot.
 To find out the awareness among the employees about the employee welfare measures provided by
NWKRTC Bagalkot.

RESEARCH METHODOLOGY
• Research design
The research descriptive in nature.
• Sources of information

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• Primary data:
With the help of structured questionnare and interview
• Secondary data:
The secondary data has been obtained from published literature on the topic and from books, research
articles, websites, etc.

SAMPLING DECISIONS
• Sample size:100
• Sampling frame: Bagalkot Depot.
• Sampling unit: Conductors and Drivers of NWKRTC Bagalkot depot
• Sampling technique: Random sampling
• Data analysis tool: SPSS

SCOPE OF THE STUDY

One wide definition of employee welfare includes social security as well as other services like housing,
health care, and canteens. By keeping employees happy and satisfied, employee welfare and safety boost
morale and loyalty. The goal of the current research is to determine the current welfare programmed offered
by NWKRTC Bagalkot Depot and employee satisfaction with such programmed. The results of this survey
will assist management determine how satisfied workers are with welfare policies, and employees will have
a chance to provide input that will help management make changes to future welfare, safety, and other
facilities. Additionally, this research supports the implementation of employee engagement, productivity,
etc.

LIMITATIONS OF THE STUDY

 The study is limited to only the conductors and bus Drivers of NWKRTC Bagalkot depot.
 The employee’s response may be biased.

ANALYSIS AND INTERPRETATION

Age

Percent Cumulative
Frequency (%) Percent (%) Percent (%)

31-40 yrs 72 72.0 72.0 72.0

41-50 yrs 26 26.0 26.0 98.0

Above 50
2 2.0 2.0 100.0
yrs

Total 100 100.0 100.0

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Analysis: From the above table, it is found that among 100 respondents, 72% of the employees are
belonging to the age group of 31 to 40 years and 26% of the employees are belonging to the age group of 41
to 50 years and only 2% of the employees are belonging to the age group of above 50 years.
Interpretation: The bulk of those who responded are between the ages of 31 and 40, as seen by the
distribution of their ages (72 percent ). This indicates that the majority of employees are in their mid-
twenties.

Marital status

Percent Cumulative
Frequency (%) Percent (%) Percent (%)

Married 100 100.0 100.0 100.0

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Analysis:
From the above table, it is found that among 100 respondents, 100% of the NWKRTC employees are
married.
Interpretation:
From the analysis, it can be interpreted that majority of the employees are married. Almost majority of the
population is married. This increases the roles and responsibilities of the employees because they should
balance their personal life as well as professional life.

Designation

Percent Cumulative
Frequeny (%) Percent (%) Percent (%)

Driver 13 13.0 13.0 13.0

Conductor 32 32.0 32.0 45.0

Driver cum
55 55.0 55.0 100.0
Conductor

Total 100 100.0 100.0

Analysis:
From the above table, it is found that among 100 respondents, 13% of the employees are drivers and 32% of
the employees are conductors and 55% of the employees are driver cum conductors.

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Interpretation:
From the analysis, it can be interpreted that 13% of the employees are drivers, 32% of the employees are
conductors and 55% of the employees are the driver cum conductor. The drivers and conductors are the real
faces of a state transport undertaking as the passengers need to spend their active journey time relying on
the commitment of these people only so these employees need to be involved in their job of serving the
general public.

Gender

Percent
Frequency (%) Percent (%) Cumulative Percent (%)

Male 90 90.0 90.0 90.0

Female 10 10.0 10.0 100.0

Total 100 100.0 100.0

Analysis: According to the above data, out of 100 answers, 90% of the workforce is male, while 10% of the
workforce is female.

Interpretation: Compared to female respondents, male respondents were shown to have a higher
proportion (90%) (10%). Company prefers to recruit male applicants because of their hard efforts.

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Education Qualification

Percent Cumulative
Frequency (%) Percent (%) Percent (%)

SSLC 77 77.0 77.0 77.0

ITI 1 1.0 1.0 78.0

PUC 14 14.0 14.0 92.0

Graduate 8 8.0 8.0 100.0

Total 100 100.0 100.0

Analysis:
From the above table, it is found that among 100 respondents, 77% of the employees have completed their
education up to 10th standard and only 1% of the employees have completed their education up to ITI and
14% of the employees are have completed their education up to PUC and 8% of the employees are have
completed their education up to graduation.
Interpretation:
From the analysis, it can be interpreted that majority of the employees have completed their education up to
SSLC. The eligibility criterion to work in NWKRTC is SSLC and drivers and conductors should posses at
least 10th standard to work in NWKRTC Depot.

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Experience
Percent Cumulative
Frequency (%) Percent (%) Percent (%)
6-10 yrs 12 12.0 12.0 12.0
11-15 yrs 25 25.0 25.0 37.0
16-20 yrs 55 55.0 55.0 92.0
Above
20yrs 8 8.0 8.0 100.0

Total 100 100.0 100.0

Analysis:
From the above table, it is found that among the 100 respondent, 12% of the employees have experience
between 6-10 years and 25% of the employees have experience between 11 to 15 years and 55% of the
employees have experience between 16 to 20 years and 8% of the employees have experience more than
20years.
Interpretation:
From the analysis, it can be interpreted that more than half Percent (%) of the NWKRTC employees are
having experience between 16-20 years.
Income
Percent Cumulative
Frequency (%) Percent (%) Percent (%)

10,000-20,000 4 4.0 4.0 4.0

20,000-30,000 78 78.0 78.0 82.0

More than
18 18.0 18.0 100.0
30,000

Total 100 100.0 100.0

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Analysis:
From the above table, it is found that among 100 respondents, 4% of the employees are earning income
between 10000 to 20000 per month and 78% of the employees are earning income between 20000 to 30000
per month and 18% of the employees are earning income more than 30000 per month.

Interpretation:
From the analysis, it can be interpreted that more than half Percent (%) of the drivers and conductors are
earning income between 20000 to 30000 per month. It indicates that majority of the employees are earning
income 20000 to 30000 per month.

1. Please Tick more than one option ( You can tick multiple) welfare facilities/ measures which are
provided by your organization.
WELFARE MEASURES
De- addiction centre
Insurance scheme
Merit awards
Canteen facilities
Educational loan
Medical facilities
Educational assistance
Award schemes
Recreational facilities( sports and cultural activities)
Incentives schemes
Co-operative establishment

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Housing facilities
Ex-gratia facilities
Festival bonus
First aid facilities
Rest room and lunch room facilities
Transport facilities
Employee assistance program
Voluntary retirement scheme
Crèche facilities
Safety training programs
Adequate urinals and toiletries
Sufficient drinking water facility

Ob Ob Ob Ob Ob Ob Ob Ob Ob Ob Ob Ob Ob Ob
Ob Ob Ob Ob Ob Ob Ob Ob Ob
j1 j1 j1 j1 j1 j1 j1 j1 j1 j1 j1 j1 j1 j1
j1 j1 j1 j1 j1 j1 j1 j1 j1
W1 W1 W1 W1 W1 W1 W1 W1 W1 W1 W2 W2 W2 W2
W1 W2 W3 W4 W5 W6 W7 W8 W9
0 1 2 3 4 5 6 7 8 9 0 1 2 3
Series1 5 97 94 12 89 80 48 79 1 5 3 62 90 49 26 90 28 4 90 1 5 100100

Analysis:
From the above table, it is found that among 100 respondents, 5% of the employees are aware about De-
addiction centre(W1) , 97% of the employees are aware of Insurance scheme(W2), 94% of the employees
are aware of Merit awards(W3), 12% of the employees are aware of Canteen facilities(W4), 89% of the
employees are of Educational loan(W5), 80% of the employees are aware of Medical facilities(W6), 48%
of the employees are aware of Educational assistance(W7), 79% of the employees are aware of Award
schemes (W8), 1% of the employees are aware of Recreational facilities( sports and cultural activities)
(W9), 5% of the employees are aware of Incentives schemes(W10), 3% of the employees are aware of Co-

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operative establishment (W11), 62% of the employees are aware of Housing facilities(W12), 90% of the
employees are aware of Ex-gratia facilities(W13), 49% of the employees are aware of Festival
bonus(W14), about 26% of the employees are aware of First aid facilities(W15), 90% of the employees are
aware of Rest room and lunch room facilities(W16), 28% of the employees are aware of Transport
facilities(W17), 4% of the employees are aware of Employee assistance program(W18), 90% of the
employees are aware of Voluntary retirement scheme(W19), 1% of the employees are aware of Crèche
facilities(W20), 5% of the employees are aware of Safety training programs(W21), 100% of the employees
are aware of Adequate urinals and toiletries(W22), 100% of the employees are aware of Sufficient drinking
water facility(W23).

Interpretation:
According to the study, the majority of respondents are aware of the welfare initiatives offered by the
NWKRTC, and only a small number are not particularly knowledgeable about these initiatives. For the
benefit of its workers, NWKRTC has put in place a number of welfare initiatives. But the employees are not
much aware of those benefits because lack of welfare awareness programs and the busy schedule of the
employees. It is emphasized that creating awareness of the welfare schemes for NWKRTC employees
should be done in very effective way, like videos of welfare schemes should be broadcasted on the smart
phones of the NWKRTC employees and Mobile number of the NWKRTC employees. It should be captured
so as to use it as effective medium to inform the workers in respect of welfare schemes, and there are many
ways to make employees aware of various welfare schemes like, the walls of the government buildings
should be used for paintings awareness messages in rural and urbun areas it will be more effective. Hence
the organization has to conduct a various welfare awareness programs for their employees. And the
organization needs to improve the employee communication channel to make them aware of various welfare
facilities which are provided by the organization.

Does your organization conduct any awareness program regarding

welfare measures provided at organization?

Percent Cumulative
Frequency (%) Percent (%) Percent (%)

yes 16 16.0 16.0 16.0

No 84 84.0 84.0 100.0

Total 100 100.0 100.0

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Analysis: From the above table, it is found that among 100 respondents, 84% of the employees said
that the organization will not conduct any kind of awareness program regarding welfare measures.
And rest of the 16% of the employees said that the organization conduct awareness program regarding
welfare measures.

Interpretation: From the analysis it can be interpreted that majority (84%) of the employees said that the
organization will not conduct any kind of awareness program because the management is not serious about
employee awareness programs and lack of welfare awareness programs so the organization need to
concentrate on this and management need to plan for welfare awareness programs for the NWKRTC
employees. It will beneficial for both the organization as well as employees. It improves the reputation of
the business and boosts the employee morale.

From where did you get the information about welfare measures
provided at your organization?
Percent Cumulative Percent
Frequency (%) Percent (%) (%)

Colleagues 13 13.0 13.0 13.0

Top
76 76.0 76.0 89.0
management

Company
11 11.0 11.0 100.0
website

Total 100 100.0 100.0

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Analysis:
From the above table, it is found that among 100 respondents, 13% of the employees said that they get the
information regarding welfare measures from their colleagues, 78% of the employees get the information
from organization’s Top management and rest of the 11% of the employees are get the information from the
company website.

Interpretation: From the analysis it can be interpreted that majority (78%) of the employees are getting the
information about welfare facilities, policies and procedures from their top management. Because the top
management plays a vital role and is responsible for reaching the employees with respect to organization
policies, procedures and various benefits for the employees. Whatever the information comes from the top
management that information will be very transparent. This is the only sources from which employees can
know about the welfare policies so the majority of the employees get the information from the top
management. And the organization needs to improve the employee communication channels to
communicate various facilities provided by the organization.

The organization's medical facilities have met my expectations.

Percent Cumulative Percent
Frequency (%) Percent (%) (%)

Disagree
2 2.0 2.0 2.0
Strongly

Disagree 10 10.0 10.0 12.0

Neutral 86 86.0 86.0 98.0

Agree 2 2.0 2.0 100.0

Total 100 100.0 100.0

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Analysis:
According to the above data, out of 100 respondents, almost 2 percent respondents or majority are
disagreed. About 10% respondents strongly disagree, 96% respondents are neutral and only 2% respondents
strongly agree with the statement.

Interpretation: Based on the analysis, it can be concluded that the majority of employees (96 percent)
support the claim that the company's medical facilities are of fair quality. Because the company currently
runs preventive medicine and healthy lifestyle clinics in Mysore and Bangalore to provide a comprehensive
annual health check-up program to all employees. Additionally, it provides medical advance reimbursement
facility for critical illnesses affecting the employee personally and their families. Additionally, it provides
an added benefit to NWKRTC workers by encouraging hospitals to provide high-quality medical care to
employees and their families. It has approved the work of more than 108 reputed private hospitals and 7
diagnostic institutes. Most employees were reluctant to speak up when they strongly disagreed with the
consideration, but few did when they pointed out that the medical allowance was too small compared to
health care costs.

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I happy with the workplace culture at the company.

Percent Cumulative
Frequency (%) Percent (%) Percent (%)

Disagree 5 5.0 5.0 5.0

Neutral 90 90.0 90.0 95.0

Agree 4 4.0 4.0 99.0

Strongly agree 1 1.0 1.0 100.0

Total 100 100.0 100.0

Analysis:

From the above table, it is found that among 100 respondents the most of the respondents, . about 5%
are disagree, about 90% of the respondents were neutral, about 4% of the respondents are agree and
hardly 1% of the respondents strongly agree with the working environment in the organization.

Interpretation:
From the analysis it can be interpreted that majority (96%) of the employees having a neutral feeling about
working environment in the organization. Because some of them expressed their
opinion regarding bad working conditions like lack of top management support and the organization will not
provide any kind of safety equipments for their employees to do their job smoothly and the organization will
not conduct any safety training programs for their employees. So the organization needs to create a good
atmosphere of a workspace and it also impact and influence an employee’s mindset and growth. If the
employee is working in a positive work environment they may feel more productive and motivated to
produce high quality work consistently.
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I am pleased with the company's programme for training

new employees.

Percent Valid Cumulative

Frequency (%) Percent (%) Percent (%)

Disagree 8 8.0 8.0 8.0

Neutral 88 88.0 88.0 96.0

Agree 4 4.0 4.0 100.0

Total 100 100.0 100.0

Analysis:
According to the above data, out of total 100 answers, majority or about 8% feel disagreement, remaining
88.8% neutral and remaining 4% agree.
Interpretation:
According to the research, most workers (88 percent) have a neutral opinion about the company's employee
education program. The company provides various education and training opportunities to its workers. As a
student loan for the purpose of paying tuition fees, this program offers a maximum of Rs. Provides
education loans. 1 lakh fee to the employee’s children who are admitted to professional courses. And
NWKRTC also providing educational assistance scheme to give monthly scholarships or officers studying
in different courses. so the organization needs to improve the employee education scheme, Employee
education enhances the skills of the employees and which inturn into better work quality, more productivity
and profitability.

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I am satisfied with the loan policy (Housing loans,

educational loans) provided by the organization.

Percent Valid Cumulative

Frequeny (%) Percent (%) Percent (%)

Disagree 8 8.0 8.0 8.0

Neutral 90 90.0 90.0 98.0

Strongly
2 2.0 2.0 100.0
agree

Total 100 100.0 100.0

Analysis:

From the above table, it is found that among 100 respondents the most of the respondents, . about 8%
respondents are disagree, about 90% of the respondents were neutral, about hardly 2% of the
respondents are agree.

Interpretation:
Based on the data, it can be concluded that the majority of workers (90 percent) have a neutral opinion on
the company's employee loan policy. Student Loan Under this programme, children of employees admitted
into professional programs can avail a maximum of Rs. Education loan can be availed. 1 lakh should be
paid for their education. Additionally, NWKRTC offers home loan for new home development. Therefore,
the loan program offered by the company should be considered and strengthened. As a result, productivity
increases, reliability improves and morale increases within the company. This helps in increasing the
company's reputation by making workers feel valued, as well as reducing employee turnover.
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I am pleased with the organization's cafeteria amenities.

Percent Cumulative Percent

Frequeny (%) Percent (%) (%)

Disagree
73 73.0 73.0 73.0
Strongly

Disagree 24 24.0 24.0 97.0

Neutral 3 3.0 3.0 100.0

Total 100 100.0 100.0

Analysis:
According to the above data, out of 100 respondents, majority or about 73 percent feel disagreement. About
24% respondents are strongly disagree while only 3% respondents were neutral.

Interpretation:
According to the research, the majority (73%) of the workers have a different opinion. Strong feelings
towards the company's canteen facilities. As NWKRTC does not provide canteen to the employees, majority
of the workers have expressed concern about the canteens of the organization and some even claim that
there is no canteen. These concerns are understandable since food and beverages directly affect employees'
moods. No one can work. Everyone benefits when an organization provides neat and appropriate cafeteria
facilities to its workers.
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The company's leave policy is satisfactory to me.

Valid
Percent Percent Cumulative
Frequeny (%) (%) Percent (%)

Disagree
2 2.0 2.0 2.0
Strongly

Disagree 10 10.0 10.0 12.0

Neutral 83 83.0 83.0 95.0

Agree 5 5.0 5.0 100.0

Total 100 100.0 100.0

Analysis:

From the above table, it is found that among 100 respondents the most of the respondents, i.e. about
2% feel strongly disagree, about 10% of the respondents feel disagree, about 83% of the respondents
are feel neutral. And hardly 5% of the respondents feel agree.

Interpretation:
According to the study, majority (83%) of the employees have a neutral opinion on the leave policy of the
company. As NWKRTC has an online leave management system, workers can access vacation, sick days,
vacation time, emergency leave and parental leave by following several policies, rules and regulations as per
their requirements. Additionally, it provides women workers with 180 days leave compared to maternity

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leave. Thus, women workers are allowed to take 180 days of maternity leave and 15 days of paternity leave
(employees). Being a transportation employee is a tough job, so vacation rules are critical. The leave policy
in the organization should be improved by management, as taking leave is necessary to promote strong
physical and mental health in the workplace and for workers to maintain a healthy work-life balance.

I am satisfied with the company's work schedule.

Percent Cumulative Percent

Frequeny (%) Percent (%) (%)

Disagree
1 1.0 1.0 1.0
Strongly

Disagree 13 13.0 13.0 14.0

Neutral 35 35.0 35.0 49.0

Agree 50 50.0 50.0 99.0

Strongly agree 1 1.0 1.0 100.0

Total 100 100.0 100.0

Analysis:
According to the following data, out of 100 responses, the majority or about 1 percent express disagreement.
About 13% of respondents were strongly opposed, while 35% said they were skeptical. 50% of the
respondents agreed while remaining 1% strongly agreed.
Interpretation:
The study indicates that the majority of employees (50 percent) agree with the organization's work schedule.
Fifty percent (50%) of workers say they are happy with their jobs.. NWKRTC will provide the flexible time
to the employees to balance their work and personal life , some of the employees said that they are
dissatisfied with the working life because increased roles and responsibities to make them more work.

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The company's promotion policy is satisfactory to me.

Percent Percent Cumulative

Frequency (%) (%) Percent (%)

Disagree
5 5.0 5.0 5.0
Strongly

Disagree 15 15.0 15.0 20.0

Neutral 76 76.0 76.0 96.0

Agree 4 4.0 4.0 100.0

Total 100 100.0 100.0

Analysis: According to the following data, out of 100 responses, the majority or about 5 percent express
disagreement. About 15% of respondents are strongly opposed, while 76% of respondents say they are
skeptical. Only 4% of the respondents said they agreed.

Interpretation:
According to the research, majority of the workers (76%) have a neutral opinion on the promotion policy of
the organization. Therefore, it indicates that the current promotion strategy is acceptable to the employees.
Because NWKRTC company also honors employees by awarding gold and silver medals to accident free
drivers. Drivers who provide accident-free services will receive a gold medal. In addition, drivers have

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earned a silver medal for five years. Accident free record. And shouryaprashasti medal scheme has been
introduced in NWKRTC.

The organization's insurance and accident benefits satisfy

my needs.
Valid
Percent Percent Cumulative
Frequeny (%) (%) Percent (%)

Disagree
13 13.0 13.0 13.0
Strongly

Disagree 84 84.0 84.0 97.0

Neutral 2 2.0 2.0 99.0

Agree 1 1.0 1.0 100.0

Total 100 100.0 100.0

Analysis:
According to the previous data, there were 100 respondents. About 13% disagreed. About 84% respondents
strongly disagree while only 2% respondents are neutral. Only 1% of the respondents said they agreed.

Interpretation:
According to the research, a majority of workers (84 percent) reported being dissatisfied with the insurance
and accident benefits offered by the company. As the existing insurance plan was introduced, the KSRTC
Employees' Family Care Plan, which is a contribution of both the employee and the employer, is Rs. An in-

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house insurance plan that provides payouts. 3 lakhs to the dependents of an employee who dies in service.
So this is not sufficient for the employee and their family. And the employees are also dissatisfied with the
accidents benefits, so as transportation company bus drivers and conductors are the heart of the
organization. This is the most and foremost duty of the organization to provide them good insurance and
some more accident benefits for the NWKRTC employees.

The overtime compensation provided by the company is

satisfactory to me.

Percent Percent Cumulative

Frequeny (%) (%) Percent (%)

Disagree
18 18.0 18.0 18.0
Strongly

Disagree 80 80.0 80.0 98.0

Neutral 1 1.0 1.0 99.0

Agree 1 1.0 1.0 100.0

Total 100 100.0 100.0

Analysis:
According to the data, there were 100 responders. 18% of people say they disagree. Approximately 80% of
respondents strongly disagree, whereas just 1% of respondents are undecided. And just 1% of the
responders say they agree.

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Interpretation:
From the analysis it can be interpreted that majority (80%) of the employees are said that they are
dissatisfied with the overtime stipend provided by the organization. Because the organization is not paying
fair pay for their workload and their daily tasks. Hence the organization needs to improve their overtime
stipend for their employee’s betterment.

The company's maternity leave policy is satisfactory to me.

Percent Percent Cumulative

Frequeny (%) (%) Percent (%)

Disagree 1 1.0 10.0 10.0

Agree 9 9.0 90.0 100.0

Total 10 10.0 100.0

System 90 90.0

Total 100 100.0

Analysis:
From the above table, it is found that among 100 respondents. In 10 % female employees in that about 10%
feel disagree, about 90% of the respondents feels agree.

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Interpretation:
According to research, majority of women workers (90 percent) are reported to be happy with the maternity
benefits offered by the company. This is because working women can now take 26 weeks of paid maternity
leave instead of the previous 12 weeks. Additionally, a woman who has previously given birth to two
children is entitled to an additional 12 weeks of maternity leave for the third child. Additionally, a woman is
entitled to 12 weeks of leave if she adopts a child under three months of age. Therefore, he suggests that the
maternity benefits provided by North Korea's National Center for Women's Education to its workers are
acceptable.

Refreshment facilities

Cumulative
Frequency Percent (%) Percent (%) Percent (%)

Disagree Strongly 16 16.0 16.0 16.0

Disagree 24 24.0 24.0 40.0

Neutral 53 53.0 53.0 93.0

Agree 7 7.0 7.0 100.0

Total 100 100.0 100.0

Analysis:

From the above table, it is found that among 100 respondents. about 16% feel strongly disagree, about
24% of the respondents disagree and 53% of the employees were neutral and rest of the 7% of the
employees are agree.

Interpretation:
From the analysis it can be interpreted that majority (53%) of the employees they are having neutral feeling
about refreshment facilities provided by the organization. NWKRTC is not providing any kind of
refreshment facilities for their employees. The organization need to spend some portion of amount for
employee refreshment, it will create sense of well-being and satisfaction towards organization

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I am satisfied with the rest room and lunch room facilities

provided at the organization.

Percent Percent Cumulative

Frequeny (%) (%) Percent (%)

Disagree
4 4.0 4.0 4.0
Strongly

Disagree 7 7.0 7.0 11.0

Neutral 8 8.0 8.0 19.0

Agree 81 81.0 81.0 100.0

Total 100 100.0 100.0

Analysis:
From the above table, it is found that among 100 respondents. about 4% respondents are strongly
disagree, about 7% of the respondents disagree and 8% of the employees were neutral and about
81% of the employees are agree with the rest room and lunch room facilities.

Interpretation:
According to the research, most of the workers (81 percent) are happy with the toilets and dining facilities
provided by the company. Here, the organization has provided NWKRTC staff with proper lunch room and
adequate restrooms, as well as drinking water facility. Additionally, the organization must maintain proper
cleanliness in the bathrooms and lunch room.
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Analysis:
From the above table, it is found that among 100 respondents. About 17%l strongly disagree, about
82% of the respondents disagree and 1% of the employees were neutral with the safety equipments
provided by the organization.

Interpretation:
From the analysis it can be interpreted that majority (82%) of the employees they are dissatisfied with the
safety equipments provided by the organization. Because the organization is not providing any kind of
proper safety equipments for their employees safety equipments like gloves, safety glasses and shoes and

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hard hats and full body suits. Because of this the employees are feeling disagree with the safety equipments
provided by the organization. As a transportation company there is a lot of risk on bus drivers and
conductors, so the organization needs to concentrate on employee safety and should provide proper safety
equipments for their employees.

Training facilities provided by the organization

Cumulative
Frequency Percent (%) Percent (%) Percent (%)
Disagree
17 17.0 17.0
Strongly 17.0
78 78.0 78.0
Disagree 95.0
5 5.0 5.0
Neutral 100.0
100 100.0 100.0
Total

Analysis:
This may be deduced from the preceding table, which shows that there were 100 people who responded.
17% are in disagreement with the statement. About 78 percent of the workers feel strongly disagree, and just
5 percent feel indifferent about the issue.
Interpretation:
According to the research, 78 percent of workers are unsatisfied with the training facilities given by the
business. NWKRTC has one training centre in hubballi to provide a various training programs for their
employees. But the organization is not much serious about workplace training like safety and health training

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programs; safety training is all the more important for transportation companies. Workplace safety training
is a very important it enables the management to ensure a safe and healthy work atmosphere.

I'm pleased with the organization's accident-prevention

procedures.

Percent Percent Cumulative

Frequeny (%) (%) Percent (%)

Disagree
26 26.0 26.0 26.0
Strongly

Disagree 18 18.0 18.0 44.0

Neutral 53 53.0 53.0 97.0

Agree 3 3.0 3.0 100.0

Total 100 100.0 100.0

Analysis:
A total of 100 people took part in the survey, according to the prior statistics. About a quarter of those
polled said so. According to the survey, 18 percent of respondents strongly disapprove, while 53 percent of
workers are unconcerned.
Interpretation:
According to the research, the majority of workers (53%) have a neutral opinion about the organization's
efforts to prevent accidents. As NWKRTC company honors employees by awarding gold and silver medals
to accident free drivers, drivers who provide accident free services will get gold medal. For drivers with a
five-year accident-free record, there is also a silver medal. Additionally, NWKRTC has implemented the
Shaurya Prashasti Medal Programme. Additionally, 25% of workers are happy with the accident prevention
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strategies provided by NWKRTC. It has a de-addiction center where alcohol prevention programs and
activities are conducted in the office. This facility has been operational since 1997 in NWKRTC. As part of
the company's commitment to the health and well-being of its workers, the primary objective of the program
is to prevent alcoholism among all employees. It also aims to prevent accidents, ensure operational safety
and protect the environment. In addition, inform all employees about the dangers associated with the use of
alcohol, especially for the safety of passengers, and help them eliminate their addiction to alcohol.

Grievance handling procedure

Percent Cumulative
Frequency (%) Percent (%) Percent (%)

Neutral 12 12.0 12.0 12.0

Agree 88 88.0 88.0 100.0

Total 100 100.0 100.0

Analysis:
According to the aforementioned chart, out of 100 responses, around 12% feel indifferent and
approximately 96% feel in agreement.

Interpretation: Based on the analysis, it can be concluded that the majority (53 percent) of employees are
happy with the organization's current grievance handling procedure, that the supervisors have a very fair and
prompt attitude, and that some employees have a neutral opinion of the procedure. As a result, the
NWKRTC should make improvements to the organization's grievance handling procedure.

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I am satisfied with the sufficient urinals and toiletries facilities

provided at organization.

Percent Cumulative
Frequency (%) Percent (%) Percent (%)

Disagree Strongly 1 1.0 1.0 1.0

Neutral 16 16.0 16.0 17.0

Agree 83 83.0 83.0 100.0

Total 100 100.0 100.0

Analysis:
According to the above table, out of 100 participants, 83% agree, 16% are neutral and only 1% of workers
strongly disagree.

Interpretation:
From the analysis it can be interpreted that majority (83%) of the employees are satisfied with the sufficient
urinals and toiletries provided by the organization. Because organization is providing enough toilets and
washrooms for employees and there is separate facilities for men and women employees and those facilities
are hygienic and ventilated.
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I am satisfied with the recreational facilities provided

by the organization.

Percent Percent Cumulative

Frequency (%) (%) Percent (%)

Disagree
9 9.0 9.0 9.0
Strongly

Disagree 39 39.0 39.0 48.0

Neutral 51 51.0 51.0 99.0

Agree 1 1.0 1.0 100.0

Total 100 100.0 100.0

Analysis:
According to the above table, out of 100 answers, about 9% agree, while 51% are neutral and 39% workers
disagree. Remaining 9% employees strongly disagree.

Interpretation:
According to the study, majority of the workers (51 Percent (%)) have a neutral opinion about the
recreational facilities provided by the company. Sports and cultural programs are organized annually by the
organization for the workers in divisional and divisional competitions. Additionally, 39% of workers are
dissatisfied with the recreational facilities in the organization. So the organization needs to improve and
create good recreational facilities for their employees.
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The social security benefits given by this organisation meet my

expectations (Insurance, pension, post retirement)

Percent Cumulative
Frequeny (%) Percent (%) Percent (%)

Disagree
32 32.0 32.0 32.0
Strongly

Disagree 66 66.0 66.0 98.0

Neutral 1 1.0 1.0 99.0

Agree 1 1.0 1.0 100.0

Total 100 100.0 100.0

Analysis:
From the above table, it is found that among 100 respondents, about 32% feel Disagree Strongly, and about
66% of the respondents feel disagree and 1% of the employees feel neutral And rest of the 1% of the
employees are feel agree.

Interpretation:
According to the research, majority of the workers (66 Percent (%)) are dissatisfied with the social security
benefits offered by the company. Because the existing insurance scheme, the internal insurance scheme
which pays the dependents of an employee who dies while in service, is Rs. 3 lakhs. It is not enough for the
employee and his family. NWKRTC introduced a voluntary retirement program because employees were
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not happy with accident benefits. Under this scheme, an employee opting for voluntary retirement will get
an additional financial benefit of Rs. 75,000 rupees. 200,000, and the minimum benefit has been raised to

Rs. 1,20,000. In addition, workers lack adequate medical facilities, so companies must provide substantial
social security.

Analysis:
According to the above data, out of 100 respondents 83% agree with the statement while 17% disagree.
Interpretation:
Based on the study, it can be concluded that the majority of workers (83%) indicated that the organization's
welfare programs increase their safety and performance.. And they also said that welfare measures provide
insurance and security against social risks, like against accidents, and also these welfare measures protect
general heath, health against accidents and safety of the employees and their family members, and
recreational facilities, maternity benefit all these welfare measures gives feeling of safety and boosts
employee morale and increase in productivity.

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Rate the overall satisfaction with employee welfare measures in

the Organization?

Percent Cumulative
Frequeny (%) Percent (%) Percent (%)

Highly
9 9.0 9.0 9.0
Dissatisfied

Dissatisfied 74 74.0 74.0 83.0

Neutral 17 17.0 17.0 100.0

Total 100 100.0 100.0

Analysis:
According to the above data, out of total 100 answers, about 9% are very dissatisfied, 74% are dissatisfied
and remaining 17% are indifferent.

Interpretation:
According to the study, majority (74 Percent (%)) of the workers are dissatisfied with the overall welfare
efforts of the organization. Addiction Centre, Internship Insurance Scheme, Merit Awards, Education
Loans, Medical Reimbursement, Hospital Recognition, Academic Achievement Award Schemes, Sports
and Cultural Programs, Traffic Revenue Incentive Scheme and Workforce Inspiration Counseling are just
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some of the other recreational activities. Welfare provided by the organization. However, some of the
above-mentioned care facilities are still not operational and are not being staffed in time. As a result,
management should be very transparent in this regard. These welfare provisions help in maintaining high
morale among the employees and motivate them, which helps in retaining the employees for longer period
of time.
Findings
1. Most were found to be between the ages of 31 and 40 (72 percent). This shows that the majority of
workers are on average in their middle years.
2. He explained that the majority (90%) of male participants were (10%) compared to female respondents.
The company prefers to hire male applicants because of their work ethic.
3. It has been found that more than half Percent (%) of the NWKRTC employees are having experience
between 16-20 years.
4. It has been found that 13% of the employees are drivers, 32% of the employees are conductors and 55%
of the employees are the driver cum conductors.
5. It is found that among 100 respondents, 13% of the employees are drivers and 32% of the employees are
conductors and 55% of the employees are driver cum conductors.
6. It is found that among 100 respondents, 77% of the employees have completed their education up to 10 th
standard and only 1% of the employees have completed their education up to ITI and 14% of the employees
are have completed their education up to PUC and 8% of the employees are have completed their education
up to graduation.
7. It is found that among 100 respondents, 4% of the employees are earning income between 10000 to
20000 per month and 78% of the employees are earning income between 20000 to 30000 per month and 18%
of the employees are earning income more than 30000 per month.
8. Most respondents are found to be aware of the welfare measures offered by the NWKRTC, and only a
small percentage are not particularly aware of them. In order to improve employee wellbeing, NWKRTC has
implemented a number of programmed. But the employees are not much aware of those benefits because lack
of welfare awareness programs and the busy schedule of the employees.
9. It is found that among 100 respondents, 84% of the employees said that the organization will not conduct
any kind of awareness program regarding welfare measures. And rest of the 16% of the employees said that
the organization conduct awareness program regarding welfare measures.
10. It is found that among 100 respondents, 13% of the employees said that they get the information
regarding welfare measures from their colleagues, 78% of the employees get the information from
organization’s Top management and rest of the 11% of the employees are get the information from the
company website.

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11. The majority of respondents—73 percent—feel strongly disagree with the organization's canteen
facilities, followed by 24 percent who feel disagree and only 3 percent who feel neutral. These findings
come from a survey of 100 people.
12. It was discovered that out of 100 responses, the majority, or 1 percent, felt strongly disagreed with
the statement, followed by 13 percent who disagreed and 35 percent who felt neutrally. In addition, 50% of
respondents agree, with the remaining 1% strongly agreeing, regarding the organization's work hours.
13. The majority (78 percent) of workers are determined to be unsatisfied with the organization's
training facilities. For the purpose of offering its staff a variety of training programmes, NWKRTC operates
one training facility in Hubballi. However, the company does not take safety and health training
programmes at the workplace very seriously.
14. Findings show that among 100 respondents, 9 percent feel in agreement, 51 percent feel neutral, and
39 percent of workers feel in disagreement. The remaining 9% of workers strongly disagree with the leisure
amenities offered by the NWKRTC.

SUGGESTIONS
 Management develops additional programs to increase employee awareness of welfare policies,
workplace regulations and social security programs. It should be captured so as to use it as effective
medium to inform the workers in respect of welfare schemes, and there are many ways to make employees
aware of various welfare schemes like, the walls of the government buildings should be used for paintings
awareness messages in rural and urban areas it will be more effective. Hence the organization has to
conduct a various welfare awareness programs for their employees. And the organization needs to
improve the employee communication channel to make them aware of various welfare facilities which are
provided by the organization.
 The variety and quality of food in the canteen can be improved through management. In addition,
they prepare cold, filtered water.
 Orientation of freshers: To avoid accidents, NWKRTC must provide adequate training to all new
employees at the time of recruitment. Conductors and drivers must also have this training. Additionally,
management upgrades training program resources by defining specific training needs for each individual.
 Recreational facilities can be improved by spending some money to meet the needs and
requirements of the largest number of workers, including developing infrastructure and facilities for
relaxation techniques.

CONCLUSION
The study was conducted to know the awareness and satisfaction level towards welfare measures among
NWKRTC employees. According to a study, majority of workers are dissatisfied with the current social
welfare services provided by NWKRTC. Management should prioritize welfare measures in line with their
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objectives. Employee well-being is one of the main tools for achieving company goals. Therefore, the
organization should provide all the facilities that benefit the employee. The company will benefit from this
analysis and many internal wellbeing and safety programs will improve. The company's welfare and safety
measures may be improved by careful consideration of specific policies and procedures by the management.
It seems that employee welfare measures have a significant role in the company's success. Employee
Welfare Measures prove to be an important factor when compared to the other factors in the organization.
When these measures are not provided to the fullest extent the workers self interest and motivation
decreases and their dedication to the work may declines. Therefore the welfare measures create a sense of
belongingness and act as a morale booster which not only lead to higher productivity but also makes the
employees most satisfied.

REFERENCE
1) A Study on Safety and Welfare Measures provided to the Employees in Textile Industry in Tirupur
District (2016) by the author Dr. K. Nithyavathi published in international journal of advanced scientific
research & development. ISSN 2250-057X, Impact Factor: 6.384, Volume 06 Issue 10, October 2016, Page
51-59
2) Employee’s perception on welfare measures and job satisfaction in Indian railways (a study with
reference to Visakhapatnam division) by the author M. JAYASREE (2019). Published in the international
journal of advanced scientific research & development. ISSN NO: 2249-2976, Volume 9, Issue 1, 2019
3) Health, safety & welfare measures for employees at Hindustan cocacolapvt. Ltd) by the author
Aishwarya jaju, Jikku Susan kurian, p. Ravikanth (2018) published in published in international journal of
advanced scientific research & development. Volume 9, Issue 2, February 2018, ISSN Print: 0976-6340 and
ISSN Online: 0976-6359
4) Analysis of labour welfare measures and its impact on employee’s commitment) by the author Arul
Edison Anthony raj and Dr. Sheeba Julius (2017) published in international journal of advanced scientific
research & development. Vol. 04, Iss. 05, Ver. I, May’ 2017, pp. 73 – 83, e-ISSN: 2395-6089 p-ISSN:
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