State transport ( Summary of response)
Top Middle Lower Stress cause
Focus Maximise revenue and profit, Maximise the trips, Maximise occupancy -Peak time higher traffic
maximise utility and asset revenue , maintain higher
utilization operational efficiency
Experience Increasing absenteeism or attrition Increasing cancellation of In peak period, the traffic In peak time, the stress in
lower management level trips, decreasing will be high and also, driving increases for
collection commuters. The drivers and compulsion to
supervision of Ticket issue in short period cause
examiners ensure stress for conductors. It
maximum ticket issue ends up in rude
interaction with
passengers
Health care
Top Middle Lower Stress cause
Focus Maximise revenue and profit, Maximise the patient’s Fast and quality service, Increase in number of
maximise utility and asset experience, facilitate for Hygienic environment, patients
utilization convenience and patient support
comfortable treatment.
Ensure quality treatment
Experience Increasing absenteeism or attrition Long delay in providing As the number of patients Inadequate staffs and
lower management level, treatment and increase, both doctors, unsystematic functioning
Increasing complaints from paramedical services nurses and paramedical cause patient
patients on delay in service, rude staff face tension dissatisfaction
behaviour of employees
Police
Top Middle Lower Stress cause
Focus To maximise social security , Ensure quick support to Right service, unbiased Increase in number of
social well being the needy , genuine and investigation, social cases , pressure from top
true investigation, Give justice and safety management
justice to all
Experience Increasing absenteeism or attrition Long delay in service, Increasing pressure in Inadequate staffs and
lower management level, and paramedical services, job, increasing biasing unsystematic functioning,
Increasing complaints s on delay increasing corruption and corruption lowering employee
in service, rude behaviour of morale
employees
Banking Sector
Top Middle Lower Stress cause
Focus To distribute and employee funds Ensure the accuracy and Interaction with Increase in number of
for ensuring a higher return. promptness of customers, close the cases , pressure from top
Ensure repayments of loans by the transactions to minimise transactions assigned to management
borrowers. error, loss to both them
Ensure the quality of lending customer and bank,
( analysing repayment potential of Monitor online
borrowers) transactions of
withdrawal , EMI
payments
Experience The increasing EMI defaulters and Need of updates on Increasing pressure in Increase in volume of
fake loans, Increasing fraudulent changing norms, Stress to job, due to customers transactions, especially in
transactions increases stress ensure update in Direct Benefit Transfers,
transaction and accuracy Increasing
